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C11CH44401BY
User Manual
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Quick Start Guide
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Epson C11CH44401BY User Manual

User's Guide
NPD6078-00 EN
User's Guide

Contents

Contents
About This Manual
Introduction to the Manuals...................5
Using the Manual to Search for Information. . . . . . . 5
Marks and Symbols.........................6
Descriptions Used in this Manual...............7
Important Instructions
Safety Instructions..........................8
Safety Instructions for Ink..................8
Printer Advisories and Warnings............... 9
Advisories and Warnings for Setting Up the
Printer................................ 9
Advisories and Warnings for Using the Printer. . . 9 Advisories and Warnings for Transporting or
Storing the Printer.......................10
Advisories and Warnings for Using the
Printer with a Wireless Connection...........10
Protecting Your Personal Information...........10
Printer Basics
Part Names and Functions...................11
Buttons and Functions....................13
Lights and Printer Status.................. 14
Network Settings
Network Connection Types..................17
Ethernet Connection.....................17
Wi-Fi Connection....................... 17
Wi-Fi Direct (Simple AP) Connection.........18
Connecting to a Computer...................18
Connecting to a Smart Device................ 19
Making Wi-Fi Settings from the Printer..........19
Making Wi-Fi Settings by Push Button Setup. . . . 20
Making Wi-Fi Settings by PIN Code Setup
(WPS)................................21
Making Wi-Fi Direct (Simple AP)
Connection Settings......................22
Checking the Network Connection Status........23
Checking the Network Status Using Network
Light.................................23
Printing a Network Connection Report........23
Printing a Network Status Sheet...............29
Replacing or Adding New Wireless Routers.......30
Changing the Connection Method to a Computer. . 30 Restoring the Network Settings from the
Control Panel............................ 31
Preparing the Printer
Available Paper and Capacities..............32
Loading Paper in the Paper Cassette..........35
Loading Paper in the Rear Paper Feed Slot......38
Loading Envelopes and Precautions.......... 40
List of Paper Type....................... 40
Outputting Paper..........................41
Saving Power.............................41
Saving Power - Windows.................. 41
Saving Power - Mac OS................... 42
Printing
Printing from the Printer Driver on Windows. . . . . 43
Accessing the Printer Driver................43
Printing Basics..........................43
Printing on 2-Sides.......................45
Printing Several Pages on One Sheet..........46
Printing and Stacking in Page Order (Reverse
Order Printing).........................46
Printing a Reduced or Enlarged Document.....47
Printing One Image on Multiple Sheets for
Enlargement (Creating a Poster).............47
Printing with a Header and Footer........... 53
Printing a Watermark.....................54
Printing Multiple Files Together.............54
Adjusting the Print Tone...................55
Printing to Emphasize in Lines............56
Printing to Enhance Light Text and Lines. . . . . . 56
Printing Clear Bar Codes..................57
Canceling Printing.......................57
Menu Options for the Printer Driver..........57
Printing from the Printer Driver on Mac OS......60
Printing Basics..........................60
Printing on 2-Sides.......................62
Printing Several Pages on One Sheet..........63
Printing and Stacking in Page Order (Reverse
Order Printing).........................63
Printing a Reduced or Enlarged Document.....64
Canceling Printing.......................64
Menu Options for the Printer Driver..........65
2
User's Guide
Contents
Making Operation Settings for the Mac OS
Printer Driver..........................66
Printing from Smart Devices................. 67
Using Epson iPrint.......................67
Using Epson Print Enabler.................68
Canceling Printing - Printer Button.............69
Relling Ink and Replacing Maintenance Boxes
Checking the Status of the Remaining Ink and
Checking the Status of the Maintenance Box -
Windows..............................70
Checking the Status of the Maintenance Box -
Mac OS X.............................70
Ink Bottle Codes..........................70
Maintenance Box Code..................... 76
Maintenance Box Handling Precautions.........76
Replacing a Maintenance Box.................76
Maintaining the Printer
Check if Nozzles are Clogged (Nozzle Check)....79
Check if Nozzles are Clogged (Nozzle Check)
- Printer Buttons........................79
Check if Nozzles are Clogged (Nozzle Check)
- Windows.............................80
Check if Nozzles are Clogged (Nozzle Check)
- Mac OS..............................81
Cleaning the Print Head (Head Cleaning). . . . . . . . 82
Cleaning the Print Head - Printer Buttons. . . . . . 82
Cleaning the Print Head - Windows.......... 82
Cleaning the Print Head - Mac OS........... 83
Power Cleaning the Print Head (Power Cleaning). . 83
Running Power Cleaning - Windows..........84
Running Power Cleaning - Mac OS...........84
Aligning the Print Head.....................85
Aligning the Print Head - Windows...........85
Aligning the Print Head - Mac OS............85
Cleaning the Paper Path.....................85
Cleaning the Paper Path - Windows.......... 85
Cleaning the Paper Path - Mac OS X..........86
Cleaning the Paper Path for Paper Feeding
Problems................................86
Checking the Total Number of Pages Fed rough
the Printer........................88
Checking the Total Number of Pages Fed
rough the Printer - Printer Buttons.........88
Checking the Total Number of Pages Fed rough Checking the Total Number of Pages Fed
rough the Printer - Mac OS...............88
the Printer - Windows............. 88
Network Service and Software Information
Application for Conguring Printer Operations
Running Web Cong on a Web Browser. . . . . . . 89
Running Web Cong on Windows........... 90
Running Web Application for Printing Web Pages (E-Web Print). .90 Soware Update Tools (EPSON Soware
Updater)................................91
Installing the Latest Applications.............. 91
Updating Applications and Firmware...........92
Uninstalling Applications....................93
Uninstalling Applications - Windows......... 93
Uninstalling Applications - Mac OS.......... 94
Printing Using a Network Service..............94
on Mac OS............ 90
Cong
Solving Problems
Checking the Printer Status.................. 96
Lights and Printer Status.................. 96
Checking the Printer Status - Windows........98
Checking the Printer Status - Mac OS.........99
Checking the Soware Status. . . . . . . . . . . . . . . . . 99
Removing Jammed Paper....................99
Removing Jammed Paper from the Front Cover. .99
Removing Jammed Paper from the Rear
Paper Feed Slot........................ 101
Removing Jammed Paper from Inside the
Printer...............................101
Removing Jammed Paper from Rear Cover. . . . 102
Paper Does Not Feed Correctly...............103
Paper Jams............................103
Paper Feeds at a Slant....................104
Ejected Paper Falls from the Output Tray......104
Paper is Ejected During Printing............104
Power and Control Panel Problems............104
Power Does Not Turn On.................104
Power Does Not Turn O.................104
Power Turns O Automatically.............104
3
User's Guide
Contents
Cannot Print from a Computer...............105
Checking the Connection (USB)............105
Checking the Connection (Network).........105
Checking the Soware and Data. . . . . . . . . . . . 106
Checking the Printer Status from the
Computer (Windows)....................108
Checking the Printer Status from the
Computer (Mac OS).....................108
Cannot Connect from Devices Even ough
Network Settings are No Problems..........109
When You Cannot Connect Using Wi-Fi
Direct (Simple AP) Connection............ 111
Checking the SSID Connected to the Printer. . . 112
Checking the SSID for the Computer.........113
Ethernet Connection Becomes Unstable. . . . . . 114
Printout Problems........................115
Printout is Scued or Color is Missing........115
Banding or Unexpected Colors Appear.......115
Colored Banding Appears at Intervals of
Approximately 3.3 cm....................115
Vertical Banding or Misalignment...........116
Print Quality is Poor.....................116
Paper Is Smeared or Scued...............117
Paper is Smeared During Automatic 2-Sided
Printing..............................118
Printed Photos are Sticky.................118
e Position, Size, or Margins of the Printout
Are Incorrect..........................118
Printed Characters Are Incorrect or Garbled. . . 119
e Printed Image Is Inverted..............119
Mosaic-Like Patterns in the Prints...........119
e Printout Problem Could Not be Cleared. . . 119
Other Printing Problems................... 119
Printing Is Too Slow.....................119
Printing Slows Down Dramatically During
Continuous Printing.....................120
Other Problems..........................120
Operation Sounds Are Loud...............120
Application Is Blocked by a Firewall (for
Windows Only)........................120
Ink Spilled............................120
Security Protocol.......................124
Supported ird Party Services.............124
Dimensions...........................124
Electrical Specications..................125
Environmental Specications..............125
System Requirements....................126
Regulatory Information....................126
Standards and Approvals................. 126
Restrictions on Copying..................127
Transporting and Storing the Printer...........128
Copyright.............................. 130
Trademarks.............................130
Where to Get Help........................131
Technical Support Web Site................131
Contacting Epson Support................131
Appendix
Technical Specications....................122
Printer Specications....................122
Interface Specications...................123
Network Function List...................123
Wi-Fi Specications.....................123
Ethernet Specications...................124
4
User's Guide

About This Manual

About This Manual

Introduction to the Manuals

e following manuals are supplied with your Epson printer. As well as the manuals, see the help included in the various Epson soware applications.
❏ Start Here (paper manual)
Provides you with information on setting up the printer, installing the soware, using the printer, solving problems, and so on.
❏ User's Guide (digital manual)
is manual. Provides overall information and instructions on using the printer, on network settings when using the printer on a network, and on solving problems.
You can obtain the latest versions of the above manuals with the following methods.
❏ Paper manual
Visit the Epson Europe support website at http://www.epson.eu/Support, or the Epson worldwide support website at http://support.epson.net/.
❏ Digital manual
Start EPSON Soware Updater on your computer. EPSON Soware Updater checks for available updates of Epson soware applications and the digital manuals, and allows you to download the latest ones.
Related Information
&“Soware
Update Tools (EPSON
Soware
Updater)” on page 91

Using the Manual to Search for Information

e PDF manual allows you to search for information you are looking for by keyword, or jump directly to specic sections using the bookmarks. You can also print only the pages you need. is section explains how to use a PDF manual that has been opened in Adobe Reader X on your computer.
Searching by keyword
Click Edit > Advanced Search. Enter the keyword (text) for information you want to and then click Search. Hits are displayed as a list. Click one of the displayed hits to jump to that page.
5
in the search window,
nd
User's Guide
About This Manual
Jumping directly from bookmarks
Click a title to jump to that page. Click + or > to view the lower level titles in that section. To return to the previous page, perform the following operation on your keyboard.
❏ Windows : H o l d down Alt, and then press ←.
❏ Mac OS: Hold down the command key, and then press ←.
Printing only the pages you need
You can extract and print only the pages you need. Click Print in the File menu, and then specify the pages you want to print in Pages in Pages to Print.
❏ To specify a series of pages, enter a hyphen between the start page and the end page.
Example: 20-25
❏ To specify pages that are not in series, divide the pages with commas.
Example: 5, 10, 15

Marks and Symbols

Caution:
!
Instructions that must be followed carefully to avoid bodily injury.
Important:
c
Instructions that must be observed to avoid damage to your equipment.
Note:
Provides complementary and reference information.
6
User's Guide
About This Manual
Related Information
& Links to related sections.

Descriptions Used in this Manual

❏ Screenshots of the printer driver screens are from Windows 10 or macOS High Sierra. e content displayed on
the screens varies depending on the model and situation.
❏ Illustrations used in this manual are examples only. Although there may be slight dierences depending on the
model, the method of operation is the same.
❏ You can read the QR code using dedicated app.

Operating System References

Windows
In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista", "Windows XP", "Windows Server 2016", "Windows Server 2012 R2", "Windows Server 2012", "Windows Server 2008 R2", "Windows Server 2008", "Windows Server 2003 R2", and "Windows Server 2003" refer to the following operating systems. Additionally, "Windows" is used to refer to all versions.
❏ Microso
❏ Microso
❏ Microso
❏ Microso
❏ Microso
❏ Microso
❏ Microso
❏ Microso
❏ Microso
❏
Microso
❏ Microso
❏ Microso
❏
Microso
❏ Microso
Win d o w s® 10 operating system
®
Win d o w s® 8.1 operating system
®
Win d o w s® 8 operating system
®
Win d o w s® 7 operating system
®
Win d o w s Vis ta® operating system
®
Win d o w s® XP operating system
®
Win d o w s® XP Professional x64 Edition operating system
®
Win d o w s Ser v e r® 2016 operating system
®
Win d o w s Ser v e r® 2012 R2 operating system
®
Win d o w s Ser v e r® 2012 operating system
®
Win d o w s Ser v e r® 2008 R2 operating system
®
Win d o w s Ser v e r® 2008 operating system
®
Win d o w s Ser v e r® 2003 R2 operating system
®
Win d o w s Ser v e r® 2003 operating system
®
Mac OS
In this manual, "Mac OS" is used to refer to macOS High Sierra, macOS Sierra, OS X El Capitan, OS X Yosemite, OS X Mavericks, OS X Mountain Lion, Mac OS X v10.7.x, and Mac OS X v10.6.8.
7
User's Guide

Important Instructions

Important Instructions

Safety Instructions

Read and follow these instructions to ensure safe use of this printer. Make sure you keep this manual for future reference. Also, be sure to follow all warnings and instructions marked on the printer.
❏ Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following
Web site to learn the meaning of the symbols.
http://support.epson.net/symbols
❏ Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of
other cords with this printer or the use of the supplied power cord with other equipment may result in re or electric shock.
❏ Be sure your AC power cord meets the relevant local safety standard.
❏ Never disassemble, modify, or attempt to repair the power cord, plug, printer unit, or options by yourself, except
as specically explained in the printer's manuals.
❏ Unplug the printer and refer servicing to qualied service personnel under the following conditions:
e power cord or plug is damaged; liquid has entered the printer; the printer has been dropped or the casing damaged; the printer does not operate normally or exhibits a distinct change in performance. Do not adjust controls that are not covered by the operating instructions.
❏ Place the printer near a wall outlet where the plug can be easily unplugged.
❏ Do not place or store the printer outdoors, near excessive dirt or dust, water, heat sources, or in locations
subject to shocks, vibrations, high temperature or humidity.
❏ Take care not to spill liquid on the printer and not to handle the printer with wet hands.
❏ Keep the printer at least 22 cm away from cardiac pacemakers. Radio waves from this printer may adversely
aect the operation of cardiac pacemakers.

Safety Instructions for Ink

❏ Be careful not to touch ink when you handle the ink tank, ink tank cap, and opened ink bottle or ink bottle cap.
❏ If ink gets on your skin, wash the area thoroughly with soap and water.
❏ If ink gets into your eyes,
a thorough ushing, see a doctor immediately.
them immediately with water. If discomfort or vision problems continue
ush
aer
❏ If ink gets into your mouth, see a doctor right away.
❏ Do not disassemble the maintenance box; otherwise ink may get into your eyes or on your skin.
❏ Do not shake an ink bottle too vigorously or subject it to strong impacts as this can cause ink to leak.
❏ Keep ink bottle, the ink tank unit, and maintenance box out of the reach of children. Do not allow children to
drink from or handle the ink bottle and ink bottle cap.
8
User's Guide
Important Instructions

Printer Advisories and Warnings

Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this manual for future reference.

Advisories and Warnings for Setting Up the Printer

❏ Do not block or cover the vents and openings in the printer.
❏ Use only the type of power source indicated on the printer's label.
❏ Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and o.
❏ Avoid electrical outlets controlled by wall switches or automatic timers.
❏ Keep the entire computer system away from potential sources of electromagnetic interference, such as
loudspeakers or the base units of cordless telephones.
❏ e power-supply cords should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place
objects on top of the power-supply cords and do not allow the power-supply cords to be stepped on or run over. Be particularly careful to keep all the power-supply cords straight at the ends and the points where they enter and leave the transformer.
❏ If you use an extension cord with the printer, make sure that the total ampere rating of the devices plugged into
the extension cord does not exceed the cord's ampere rating. Also, make sure that the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere rating.
❏ If you plan to use the printer in Germany, the building installation must be protected by a 10 or 16 amp circuit
breaker to provide adequate short-circuit protection and over-current protection for the printer.
❏ When connecting the printer to a computer or other device with a cable, ensure the correct orientation of the
connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation may damage both devices connected by the cable.
❏ Place the printer on a
will not operate properly if it is tilted at an angle.
❏ Allow space above the printer so that you can fully raise the printer cover.
❏ Leave enough space in front of the printer for the paper to be fully ejected.
❏ Avoid places subject to rapid changes in temperature and humidity. Also, keep the printer away from direct
sunlight, strong light, or heat sources.
stable surface that extends beyond the base of the printer in all directions. e printer
at,

Advisories and Warnings for Using the Printer

❏ Do not insert objects through the slots in the printer.
❏ Do not put your hand inside the printer during printing.
❏ Do not touch the white at cable and ink tubes inside the printer.
❏ Do not use aerosol products that contain ammable gases inside or around the printer. Doing so may cause re.
❏ Do not move the print head by hand; otherwise, you may damage the printer.
P
❏ Always turn the printer o using the
P
until the
light stops
ashing.
button. Do not unplug the printer or turn o the power at the outlet
9
User's Guide
Important Instructions
❏ If you are not going to use the printer for a long period, be sure to unplug the power cord from the electrical
outlet.

Advisories and Warnings for Transporting or Storing the Printer

❏ When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down;
otherwise ink may leak.
❏ Before transporting the printer, make sure that the print head is in the home (far right) position.

Advisories and Warnings for Using the Printer with a Wireless Connection

❏ Radio waves from this printer may negatively aect the operation of medical electronic equipment, causing
them to malfunction. When using this printer inside medical facilities or near medical equipment, follow directions from the authorized personnel representing the medical facilities, and follow all posted warnings and directions on the medical equipment.
❏ Radio waves from this printer may negatively aect the operation of automatically controlled devices such as
automatic doors or re alarms, and could lead to accidents due to malfunction. When using this printer near automatically controlled devices, follow all posted warnings and directions on these devices.

Protecting Your Personal Information

If you give the printer to someone else or dispose of it, restore the default network settings by using the printer's buttons.
Related Information
& “Buttons and Functions” on page 13
10
User's Guide

Printer Basics

Printer Basics

Part Names and Functions

Control panel Allows you to operate the printer and indicates the printer's status.
A
Printer cover Open to remove jammed paper .
B
Print head Ink is ejected from the print head nozzles underneath.
C
Ink tank cover Open to rell the ink tank.
D
Ink tank cap
E
Ink tank Contains black ink.
F
Front cover Open when removing jammed paper.
G
Paper cassette cover Open to load paper in the paper cassette.
H
11
User's Guide
Feeder guard Prevents foreign substances from entering the printer. This cover should
A
Rear Paper Feed Slot Loads paper.
B
Edge guide Feeds the paper straight into the printer. Slide to the edges of the paper.
C
Output tray Holds the ejected paper.
D
Output switch lever Raise to output paper to the output tray. Lower to output paper facing up to
E
Edge guide Feeds the paper straight into the printer. Slide to the edges of the paper.
F
Paper cassette Loads paper.
G
Printer Basics
usually be closed.
the front of the printer.
Rear cover Remove when removing jammed paper.
A
LAN port Connects a LAN cable.
B
USB port Connects a USB cable to connect with a computer.
C
AC inlet Connects the power cord.
D
Maintenance box cover Open when replacing the maintenance box.The maintenance box is a
E
Related Information
& “Control Panel” on page 13
container that collects a very small amount of surplus ink during cleaning or printing.
12
User's Guide

Control Panel

Buttons and Functions

Printer Basics
A
B
C
D
Turns the printer on or o.
Unplug the power cord after checking that the power light is o.
Prints a network connection report allowing you to determine the causes of any problems you may have using the printer on a network. If you need more detailed network settings and connection status, hold this button down for at least ve seconds to print a network status sheet.
When a network error occurs, pressing this button cancels the error. Hold this button down for more than ve seconds to perform Wi-Fi auto setup using the WPS push button.
Stops the current operation. Cancels paper out errors and paper jam errors.
Hold this button down for ve seconds until the
Functions using Button Combinations
Wi-Fi Direct (Simple AP) Setup
+
Hold down the
+
+
PIN Code Setup (WPS)
Hold down the
Restore Default Network Settings
P
button ashes to run print head cleaning.
and buttons simultaneously to start Wi-Fi Direct (Simple AP) Setup.
and buttons simultaneously to start PIN Code Setup (WPS).
+
Turn the printer on while holding down the settings. When the network settings are restored, the printer turns on and the network status lights ash alternately.
Prevents changes from being made to Epson Connect and Google Connect Print settings.
button to restore the default network
13
User's Guide
Printer Basics
+
Print Nozzle Check Pattern
Turn the printer on while holding down the
The total number of pages fed through the printer is also printed as well as the nozzle check pattern.

Lights and Printer Status

Lights on the control panel indicate the status of the printer.
y
button to print the nozzle check pattern.
Normal Status
: On
Light Status
The printer is connected to a wireless (Wi-Fi) network.
The printer is connected to a network in Wi-Fi Direct (Simple AP) mode.
Error Status
When an error occurs, the light turns on or
ashes.
Details of the error are displayed on the computer screen.
/ : On
/ : Flashing
Light Status Solutions
Wi-Fi connection error has occurred. Press the button to clear the error and try again.
14
User's Guide
Printer Basics
Light Status Solutions
Initial ink charging may not be complete. See the Start Here poster to complete initial ink
charging.
When ink is low, initial ink charging may not be completed.
It is time to reset the ink level. Rell the ink tank to the upper line, and then reset the
ink level.
There is not enough ink remaining to perform cleaning.
It is nearly time to reset the ink level. You can print until it is time to reset the ink level.
The maintenance box is nearing the end of its service life.
No paper is loaded or more than one sheet has been fed at a time.
The paper size loaded does not match the print setting.
There is a problem with the printer driver.
Flashing slowly (at 1.25 second intervals)
A paper jam has occurred.
Flashing fast (at 0.5 second intervals)
Paper remains inside the printer.
Rell the ink tank to the upper line, and then reset the ink level before cleaning.
Prepare a new ink bottle.
When a message saying that you can continue printing is displayed on the computer, press the
button to continue printing. The lights stop ashing for the time being, however, they will continue to ash at regular intervals until the maintenance box is replaced.
Load paper and press the
Load the correct size paper.
Press the
Remove the paper and press the
Load A4 size paper in the rear paper feed slot, and then press the
Load paper in the portrait direction.
button to cancel the print job.
button to remove the paper inside.
button.
button.
❏ The printer was not turned o correctly.*
❏ Because the printer was turned o while
operating, the nozzles may have dried and clogged.
* The power was turned o with a power strip or breaker, the plug was pulled out of the outlet, or an electrical failure occurred.
Flashing simultaneously
The printer cover is open.
Flashing simultaneously
The output switch lever is lowered.
Flashing simultaneously
The output switch lever is raised.
❏ After clearing the error by pressing the
we recommend performing a nozzle check. Cancel any pending print jobs.
❏ To turn o the printer, make sure you press the
button.
Close the printer cover until it clicks.
Raise the output switch lever.
Open the paper cassette cover, and then lower the output switch lever.
button,
P
15
User's Guide
Printer Basics
Light Status Solutions
Flashing alternately
A maintenance box is at the end of its service life.
Flashing alternately
The maintenance box cannot be recognized.
Flashing alternately
The maintenance box is not installed.
Flashing alternately
There is not enough free space left in the maintenance box to perform cleaning.
The printer has started in recovery mode because the rmware update failed.
A printer error has occurred. Open the printer cover and remove any paper inside
The maintenance box needs to be replaced.
You cannot install a maintenance box that has already been used in another printer. Install a new maintenance box.
Install the maintenance box again.
Replace the maintenance box before cleaning. You may still be able to print even if you cannot perform cleaning.
Follow the steps below to try to update the rmware again.
1. Connect the computer and the printer with a USB cable. (During recovery mode, you cannot update the rmware over a network connection.)
2. Visit your local Epson website for further instructions.
the printer. Turn the power o and on again.
Related Information
& “Removing Jammed Paper” on page 99 & “Contacting Epson Support” on page 131 & “Installing the Latest Applications” on page 91
If the error continues to occur after turning the power o and on again, contact Epson support.
16
User's Guide

Network Settings

Network Settings

Network Connection Types

You can use the following connection methods.

Ethernet Connection

Connect the printer to a hub with an Ethernet cable.

Wi-Fi Connection

Connect the printer and the computer or smart device to the wireless router. for home or oce networks where computers are connected by Wi-Fi through the wireless router.
Related Information
& “Connecting to a Computer” on page 18
is the typical connection method
is
17
User's Guide
Network Settings
& “Connecting to a Smart Device” on page 19 & “Making Wi-Fi Settings from the Printer” on page 19

Wi-Fi Direct (Simple AP) Connection

Use this connection method when you are not using Wi-Fi at home or at the oce, or when you want to connect the printer and the computer or smart device directly. In this mode, the printer acts as an wireless router and you can connect the devices to the printer without having to use a standard wireless router. However, devices directly connected to the printer cannot communicate with each other through the printer.
e printer can be connected by Wi-Fi or Ethernet, and Wi-Fi Direct (Simple AP) connection simultaneously. However, if you start a network connection in Wi-Fi Direct (Simple AP) connection when the printer is connected by Wi-Fi, the Wi-Fi is temporarily disconnected.
Related Information
& “Making Wi-Fi Direct (Simple AP) Connection Settings” on page 22

Connecting to a Computer

We recommend using the installer to connect the printer to a computer. You can run the installer using one of the following methods.
❏ Setting up from the website
Access the following website, and then enter the product name. Go to Setup, and then start setting up.
http://epson.sn
❏ Setting up using the soware disc (only for the models that come with a soware disc and users with Windows
computers with disc drives.)
Insert the soware disc into the computer, and then follow the on-screen instructions.
Selecting the Connection Methods
Follow the on-screen instructions until the following screen is displayed, and then select the connection method of the printer to the computer.
18
User's Guide
Select the connection type and then click Next.
Network Settings
Follow the on-screen instructions.

Connecting to a Smart Device

You can use the printer from a smart device when you connect the printer to the same Wi-Fi network (SSID) as the smart device. To use the printer from a smart device, set up from the following website. Access to the website from the smart device that you want to connect to the printer.
http://epson.sn > Setup
Note:
If you want to connect a computer and a smart device to the printer at the same time, we recommend connecting the computer
by using the installer.
rst

Making Wi-Fi Settings from the Printer

You can make network settings from the printer's control panel in several ways. Choose the connection method that matches the environment and conditions that you are using.
If the wireless router supports WPS, you can make settings by using push button setup.
connecting the printer to the network, connect to the printer from the device that you want to use (computer,
Aer smart device, tablet, and so on.)
19
User's Guide
Network Settings
Related Information
& “Making Wi-Fi Settings by Push Button Setup” on page 20 & “Making Wi-Fi Settings by PIN Code Setup (WPS)” on page 21 & “Making Wi-Fi Direct (Simple AP) Connection Settings” on page 22

Making Wi-Fi Settings by Push Button Setup

You can automatically set up a Wi-Fi network by pressing a button on the wireless router. If the following conditions are met, you can set up by using this method.
❏ e wireless router is compatible with WPS (Wi-Fi Protected Setup).
❏
current Wi-Fi connection was established by pressing a button on the wireless router.
e
When the printer is connected by Ethernet, disconnect the Ethernet cable, and then start making Wi-Fi settings.
1. Hold down the [WPS] button on the wireless router until the security light ashes.
If you do not know where the [WPS] button is, or there are no buttons on the wireless router, see the documentation provided with your wireless router for details.
2. Hold down the alternately.
e connection setting will start. When a connection is established, the
button on the printer for at least ve seconds until the light and the light ash
light turns on.
20
User's Guide
Note:
Network Settings
e printer is in a connection error status when the the printer error by pressing the again. If it still does not work, print a network connection report and check the solution.
button on the printer, reboot the wireless router, place it close to the printer and try
light and the light ash simultaneously. Aer clearing

Making Wi-Fi Settings by PIN Code Setup (WPS)

You can connect to an wireless router by using a PIN code that is printed on the network status sheet. You can use this method to set up if an wireless router is capable of WPS (Wi-Fi Protected Setup). Use a computer to enter a PIN code into the wireless router.
When the printer is connected by Ethernet, disconnect the Ethernet cable, and then start making Wi-Fi settings.
1. Load papers.
2.
Hold down the
e network status sheet is printed.
button on the printer for at least ve seconds until the power light ashes.
Note:
If you release the Note that PIN code information is not printed on this report.
button within
seconds before the power light
ve
a network connection report is printed.
ashes,
3. While holding down the button, press the button until the light and the light ash alternately.
4. Use your computer to enter the PIN code (an eight digit number) printed on [WPS-PIN Code] column of the network status sheet into the wireless router within two minutes.
When a connection is established, the
light turns on.
21
User's Guide
Network Settings
Note:
❏ See the documentation provided with your wireless router for details on entering a PIN code.
❏ e printer is in a connection error status when the
clearing the printer error by pressing the printer and try again. If it still does not work, print a network connection report and check the solution.
button on the printer, reboot the wireless router, place it close to the
light and the light ash simultaneously. Aer

Making Wi-Fi Direct (Simple AP) Connection Settings

is method allows you to connect the printer directly to devices without a wireless router. e printer acts as a wireless router.
1. While holding down the alternately.
Wait until the process ends.
When a connection is established, the
button, press the button until the light and the light ash
light turns on.
Note:
If you enable Wi-Fi Direct once, it remains enabled unless you restore the default network settings.
2. Load papers.
3. Hold down the
button on the printer for at least ve seconds until the power light ashes.
e network status sheet is printed. You can check the SSID and Password for Wi-Fi Direct (Simple AP) on this sheet.
Note:
If you release the Note that the SSID and Password for Wi-Fi Direct (Simple AP) are not printed on this report.
button within
seconds before the power light
ve
a network connection report is printed.
ashes,
22
User's Guide
Network Settings
4. On the computer's network connection screen or the smart device's Wi-Fi screen, select the same SSID shown on the network status sheet to connect.
5. Enter the password printed on the network status sheet into the computer or smart device.
You can conrm the status of Wi-Fi Direct on the network status sheet.
Note: When you connect from a smart device using Wi-Fi Direct connection (for Android)
When you are using an Android device and connect to the printer using Wi-Fi Direct, the simultaneously on the printer.
Press the
Press the
See Tips on the following website for more details.
http://epson.sn > Support
button to allow the connection request.
button if you want to reject the connection request.

Checking the Network Connection Status

You can check the network connection status in the following way.

Checking the Network Status Using Network Light

light and light ash
You can check the network connection status using the network light on the printer’s control panel.
Related Information
& “Lights and Printer Status” on page 14

Printing a Network Connection Report

You can print a network connection report to check the status between the printer and the wireless router.
1. Load papers.
23
User's Guide
Network Settings
2. Press the button.
e network connection report is printed.
Related Information
& “Messages and Solutions on the Network Connection Report” on page 24
Messages and Solutions on the Network Connection Report
Check the messages and error codes on the network connection report, and then follow the solutions.
a. Error code
b. Messages on the Network Environment
Related Information
& “E-1” on page 25 & “E-2, E-3, E-7” on page 25 & “E-5” on page 26 & “E-6” on page 26 & “E-8” on page 26
24
User's Guide
Network Settings
& “E-9” on page 27 & “E-10” on page 27 & “E-11” on page 27 & “E-12” on page 28 & “E-13” on page 28 & “Message on the Network Environment” on page 29
E-1
Solutions:
❏ Make sure the Ethernet cable is securely connected to your printer and to your hub or other network device.
❏ Make sure your hub or other network device is turned on.
❏ If you want to connect the printer by Wi-Fi, make Wi-Fi settings for the printer again because it is disabled.
E-2, E-3, E-7
Solutions:
❏ Make sure your wireless router is turned on.
❏ Conrm that your computer or device is connected correctly to the wireless router.
❏ Tur n o the wireless router. Wait for about 10 seconds, and then turn it on.
❏ Place the printer closer to your wireless router and remove any obstacles between them.
❏ If you have entered the SSID manually, check if it is correct. Check the SSID from the Network Status part on
the network connection report.
❏ If an wireless router has multiple SSIDs, select the SSID that is displayed. When the SSID is using a non-
compliant frequency, the printer does not display them.
❏ If you are using push button setup to establish a network connection, make sure your wireless router supports
WPS. You cannot use push button setup if your wireless router does not support WPS.
❏ Makes sure your SSID uses only ASCII characters (alphanumeric characters and symbols). e printer cannot
display an SSID that contains non-ASCII characters.
❏ Makes sure you know your SSID and password before connecting to the wireless router. If you are using a
wireless router with its default settings, the SSID and password are located on a label on the wireless router. If you do not know your SSID and password, contact the person who set up the wireless router, or see the documentation provided with the wireless router.
❏ If you are connecting to an SSID generated from a tethering smart device, check for the SSID and password in
the documentation provided with the smart device.
❏ If your Wi-Fi connection suddenly disconnects, check for the conditions below. If any of these conditions are
applicable, reset your network settings by downloading and running the soware from the following website.
http://epson.sn > Setup
❏ Another smart device was added to the network using push button setup.
❏
Wi-Fi network was set up using any method other than push button setup.
e
25
User's Guide
Network Settings
Related Information
& “Connecting to a Computer” on page 18 & “Making Wi-Fi Settings from the Printer” on page 19
E-5
Solutions:
Make sure the wireless router’s security type is set to one of the following. If it is not, change the security type on the wireless router, and then reset the printer’s network settings.
❏ WEP-64 bit (40 bit)
❏ WEP-128 bit (104 bit)
❏ WPA PSK (TKIP/AES)
❏ WPA2 PSK (TKIP/AES)
*
*
❏ WPA (TKIP/AES)
❏ WPA2 (TKIP/AES)
* WPA PSK is also known as WPA Personal. WPA2 PSK is also known as WPA2 Personal.
E-6
Solutions:
❏ Check if MAC address ltering is disabled. If it is enabled, register the printer’s MAC address so that it is not
ltered. address from the Network Status part on the network connection report.
❏ If your wireless router is using shared authentication with WEP security, make sure the authentication key and
index are correct.
❏ If the number of connectable devices on the wireless router is less than the number of network devices that you
want to connect, make settings on the wireless router to increase the number of connectable devices. See the documentation provided with the wireless router to make settings.
Related Information
& “Printing a Network Status Sheet” on page 29
See the documentation provided with the wireless router for details. You can check the printer’s MAC
E-8
Solutions:
❏ Enable DHCP on the wireless router if the printer’s Obtain IP Address setting is set to Auto.
❏ If the printer’s Obtain IP Address setting is set to Manual, the IP address you manually set is invalid due to out
of range (for example: 0.0.0.0). Set a valid IP address from the printer’s control panel or by using Web Cong.
26
User's Guide
Network Settings
Related Information
& “Printing a Network Status Sheet” on page 29
E-9
Solutions:
Check the following.
❏ Devices are turned on.
❏ You can access the Internet and other computers or network devices on the same network from the devices you
want to connect to the printer.
If still does not connect your printer and network devices aer conrming the above, turn o the wireless router. Wait for about 10 seconds, and then turn it on. en reset your network settings by downloading and running the installer from the following website.
http://epson.sn > Setup
Related Information
& “Connecting to a Computer” on page 18
E-10
Solutions:
Check the following.
❏ Other devices on the network are turned on.
❏ Network addresses (IP address, subnet mask, and default gateway) are correct if you have set the printer’s
Obtain IP Address to Manual.
Reset the network address if they are incorrect. You can check the IP address, subnet mask, and default gateway from the Network Status part on the network connection report.
If DHCP is enabled, change the printer’s Obtain IP Address setting to Auto. If you want to set the IP address manually, check the printer’s IP address from the Network Status part on the network connection report, and then select Manual on the network settings screen. Set the subnet mask to [255.255.255.0].
If still does not connect your printer and network devices, turn o the wireless router. Wait for about 10 seconds, and then turn it on.
Related Information
& “Printing a Network Status Sheet” on page 29
E-11
Solutions:
Check the following.
27
User's Guide
Network Settings
❏ e default gateway address is correct if you set the printer’s TCP/IP Setup setting to Manual.
❏
device that is set as the default gateway is turned on.
e
Set the correct default gateway address. You can check the default gateway address from the Network Status part on the network connection report.
Related Information
&
“Printing a Network Status Sheet” on page 29
E-12
Solutions:
Check the following.
❏ Other devices on the network are turned on.
❏ e network addresses (IP address, subnet mask, and default gateway) are correct if you are entering them
manually.
❏ e network addresses for other devices (subnet mask and default gateway) are the same.
❏ e IP address does not conict with other devices.
If still does not connect your printer and network devices aer conrming the above, try the following.
❏ Turn o the wireless router. Wait for about 10 seconds, and then turn it on.
❏ Make network settings again using the installer. You can run it from the following website.
http://epson.sn > Setup
❏ You can register several passwords on a wireless router that uses WEP security type. If several passwords are
registered, check if the rst registered password is set on the printer.
Related Information
& “Printing a Network Status Sheet” on page 29 & “Connecting to a Computer” on page 18
E-13
Solutions:
Check the following.
❏ Network devices such as a wireless router, hub, and router are turned on.
❏ e TCP/IP Setup for network devices has not been set up manually. (If the printer’s TCP/IP Setup is set
automatically while the TCP/IP Setup for other network devices is performed manually, the printer’s network may dier from the network for other devices.)
If it still does not work aer checking the above, try the following.
❏ Tur n o the wireless router. Wait for about 10 seconds, and then turn it on.
28
User's Guide
Network Settings
❏ Make network settings on the computer that is on the same network as the printer using the installer. You can
run it from the following website.
http://epson.sn > Setup
❏ You can register several passwords on a wireless router that uses the WEP security type. If several passwords are
registered, check if the rst registered password is set on the printer.
Related Information
& “Printing a Network Status Sheet” on page 29 & “Connecting to a Computer” on page 18
Message on the Network Environment
Message Solution
*Multiple network names (SSID) that match your entered network name (SSID) have been detected. name (SSID).
The Wi-Fi environment needs to be improved. Turn the wireless router o and then turn it on. If the connection does not improve, see the documentation for the wireless router.
*No more devices can be connected. Disconnect one of the connected devices if you want to add another one.
Conrm
network
The same SSID may be set on several wireless router. Check the settings on the wireless router, and change the SSID.
After moving the printer closer to the wireless router and removing any obstacles between them, turn o the wireless router. Wait for about 10 seconds, and then turn it on. If it still does not connect, see the documentation supplied with the wireless router.
Computer and smart devices that can be connected simultaneously are connected in full in the Wi-Fi Direct (Simple AP) connection. To add another computer or smart device, disconnect one of the connected devices or connect it to the other network
You can conrm the number of wireless devices which can be connected simultaneously and the number of connected devices by checking the network status sheet.
rst.

Printing a Network Status Sheet

You can check the detailed network information by printing it such as the maximum number of devices you can connect by Wi-Fi Direct (simple AP).
1. Load papers.
2.
Hold down the
button on the printer's control panel for at least ve seconds until the power light ashes.
e network status sheet is printed.
Note:
If you release the
button within
seconds before the power light
ve
29
a network connection report is printed.
ashes,
User's Guide
Network Settings

Replacing or Adding New Wireless Routers

If the SSID changes due to the replacement of a wireless router, or a wireless router is added and a new network environment is established, re-set the Wi-Fi settings.
Related Information
& “Changing the Connection Method to a Computer” on page 30

Changing the Connection Method to a Computer

Using the installer and re-set up in a
❏ Setting up from the website
Access the following website, and then enter the product name. Go to Setup, and then start setting up.
http://epson.sn
❏ Setting up using the
computers with disc drives.)
Insert the
Selecting Change the Connection Methods
Follow the on-screen instructions until the following screen is displayed.
Select Set up Printer connection again (for new network router or changing USB to network, etc.) on the Install Soware
soware
screen, and then click Next.
soware
disc into the computer, and then follow the on-screen instructions.
dierent
disc (only for the models that come with a
connection method.
soware
disc and users with Windows
30
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