Epson C11CH17402 User Manual

User's Guide

NPD5907-00 EN

User's Guide

Copyright

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained herein. Neither is any liability assumed for damages resulting from the use of the information herein. information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.

Neither Seiko Epson Corporation nor its aliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.

Seiko Epson Corporation and its aliates shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.

e

Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko Epson Corporation.

contents of this manual and the

e

specications

of this product are subject to change without notice.

User's Guide

Trademarks

❏ EPSON® is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a

trademark of Seiko Epson Corporation.

❏ PRINT Image Matching™ and the PRINT Image Matching logo are trademarks of Seiko Epson Corporation.

❏ Epson Scan 2 soware is based in part on the work of the Independent JPEG Group.

❏

libti

Permission to use, copy, modify, distribute, and sell this soware and its documentation for any purpose is hereby granted without fee, provided that (i) the above copyright notices and this permission notice appear in all copies of the soware and related documentation, and (ii) the names of Sam Leer and Silicon Graphics may not be used in any advertising or publicity relating to the soware without the specic, prior written permission of Sam Leer and Silicon Graphics.

THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.

Leer

❏ Microso

❏ Apple, Macintosh, Mac OS, OS X, Bonjour, Safari, iPad, iPhone, iPod touch, and iTunes are trademarks of Apple

Inc., registered in the U.S. and other countries.

❏ Google Cloud Print, Chrome, Chrome OS, and Android are trademarks of Google Inc.

❏ QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and other countries.

❏ Adobe and Adobe Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the

United States and/or other countries.

❏ Intel

❏ General Notice: Other product names used herein are for identication purposes only and may be trademarks

of their respective owners. Epson disclaims any and all rights in those marks.

, Windows®, and Windows Vista® are registered trademarks of Microso Corporation.

is a registered trademark of Intel Corporation.

User's Guide

Contents

Trademarks

About This Manual

Introduction to the Manuals...................7

Using the Manual to Search for Information. . . . . . . 7

Marks and Symbols.........................8

Descriptions Used in this Manual...............9

Operating System References..................9

Important Instructions

Safety Instructions.........................10

Printer Advisories and Warnings.............. 10

Advisories and Warnings for Setting Up/

Using the Printer........................11

Advisories and Warnings for Using the

Printer with a Wireless Connection...........12

Protecting Your Personal Information...........12

Printer Basics

Part Names and Functions...................13

Control Panel............................ 15

Network Settings

Network Connection Types.................. 17

Wi-Fi Connection....................... 17

Wi-Fi Direct (Simple AP) Connection.........17

Connecting to a Computer...................18

Connecting to a Smart Device................ 19

Making Wi-Fi Settings from the Printer..........19

Making Wi-Fi Settings by Push Button Setup. . . . 20

Making Wi-Fi Settings by PIN Code Setup

(WPS)................................21

Making Wi-Fi Direct (Simple AP)

Connection Settings......................21

Checking the Network Connection Status........23

Checking the Network Status Using Network

Light.................................23

Printing a Network Connection Report........23

Printing a Network Status Sheet.............29

Replacing or Adding New Access Points.........30

Changing the Connection Method to a Computer. . 30

Restoring the Network Settings from the

Control Panel............................ 31

Loading Paper

Paper Handling Precautions..................32

Available Paper and Capacities................33

List of Paper Types.......................34

Loading Paper in the Rear Paper Feed...........34

Placing Originals on the Scanner Glass

Placing Multiple Photos for Scanning at the

Same Time...............................39

Printing

Printing from a Computer...................40

Printing Basics - Windows.................40

Printing Basics - Mac OS.................. 41

Printing on 2-Sides (for Windows only). . . . . . . .44

Printing Several Pages on One Sheet..........45

Printing to Fit the Paper Size................46

Printing Multiple Files Together (for

Windows Only).........................48

Printing One Image on Multiple Sheets to

Create a Poster (for Windows Only).......... 49

Printing Using Advanced Features........... 55

Printing Photos Using Epson Easy Photo Print. . 57

Printing from Smart Devices................. 58

Using Epson iPrint.......................58

Canceling Printing.........................59

Canceling Printing - Printer Button...........60

Canceling Printing - Windows.............. 60

Canceling Printing - Mac OS............... 60

Copying

Copying Basics........................... 61

Making Multiple Copies.....................61

Scanning

Scanning from the Control Panel.............. 62

Scanning from a Computer...................62

Scanning Using Epson Scan 2...............62

Scanning from Smart Devices.................69

User's Guide

Contents

Installing Epson iPrint....................69

Scanning Using Epson iPrint............... 69

Replacing Ink Cartridges

Checking the Ink Levels.....................71

Checking the Ink Levels - Windows...........71

Checking the Ink Levels - Mac OS............71

Ink Cartridge Codes........................71

Ink Cartridge Handling Precautions............72

Replacing Ink Cartridges (When Ink Light is On

or Flashing)..............................74

Replacing Ink Cartridges (When Ink Light is O). . 78

Temporarily Printing with Black Ink............82

Temporarily Printing with Black Ink - Windows. 83 Temporarily Printing with Black Ink - Mac OS. . .84

Conserving Black Ink when the Black Ink Is

Low (for Windows Only)....................85

Maintaining the Printer

Checking and Cleaning the Print Head..........86

Checking and Cleaning the Print Head -

Printer Buttons......................... 86

Checking and Cleaning the Print Head -

Windows..............................87

Checking and Cleaning the Print Head - Mac

OS...................................87

Aligning the Print Head.....................88

Aligning the Print Head - Windows...........88

Aligning the Print Head - Mac OS............88

Cleaning the Paper Path.....................89

Cleaning the Scanner Glass...................89

Cleaning the Translucent Film................90

Saving Power.............................92

Saving Power - Windows..................92

Saving Power - Mac OS................... 92

Network Service and Software Information

Epson Connect Service......................94

Web Cong..............................94

Running Web Cong on a Web Browser. . . . . . . 95

Running Web

Running Web Cong on Mac OS............ 95

Windows Printer Driver.....................96

Guide to Windows Printer Driver............97

on Windows........... 95

Cong

Making Operation Settings for the Windows

Printer Driver..........................99

Mac OS Printer Driver......................99

Guide to Mac OS Printer Driver............100

Making Operation Settings for the Mac OS

Printer Driver......................... 102

Epson Scan 2 (Scanner Driver)...............102

Epson Event Manager......................103

Epson Easy Photo Print....................103

E-Web Print (for Windows Only)............. 104

Easy Photo Scan..........................104

EPSON

Uninstalling Applications...................105

Installing Applications.....................107

Updating Applications and Firmware.......... 107

Soware

Uninstalling Applications - Windows.........105

Uninstalling Applications - Mac OS..........106

Updater...................105

Solving Problems

Checking the Printer Status..................108

Checking the Error Indicators on the Printer. . . 108

Checking the Printer Status - Windows.......109

Checking the Printer Status - Mac OS........110

Removing Jammed Paper...................110

Removing Jammed Paper from the Rear

Paper Feed............................111

Removing Jammed Paper from the Output Tray 111 Removing Jammed Paper from Inside the

Printer...............................111

Paper Does Not Feed Correctly...............113

Paper Jams............................113

Paper Feeds at a Slant....................114

Several Sheets of Paper are Fed at a Time. . . . . . 114

Power and Control Panel Problems............114

Power Does Not Turn On.................114

Power Does Not Turn O.................114

Cannot Print from a Computer...............114

Checking the Connection (USB)............114

Checking the Connection (Network).........115

Checking the Soware and Data. . . . . . . . . . . . 116

Checking the Printer Status from the

Computer (Windows)....................118

Checking the Printer Status from the

Computer (Mac OS).....................118

When You Cannot Make Network Settings......119

Cannot Connect from Devices Even ough

Network Settings are No Problems.......... 119

User's Guide

Contents

When You Cannot Connect Using Wi-Fi

Direct (Simple AP) Connection............ 121

Checking the SSID Connected to the Printer. . . 122

Checking the SSID for the Computer.........123

Printout Problems........................124

Printout is Scued or Color is Missing........124

Banding or Unexpected Colors Appear.......124

Colored Banding Appears at Intervals of

Approximately 2.5 cm....................124

Blurry Prints, Vertical Banding, or

Misalignment..........................125

Print Quality is Poor.....................125

Paper Is Smeared or Scued...............126

Printed Photos are Sticky.................127

Images or Photos are Printed in Unexpected

Colors...............................127

Colors Dier from What You See on the

Display..............................127

Cannot Print Without Margins.............127

Edges of the Image are Cropped During

Borderless Printing......................128

e Position, Size, or Margins of the Printout

Are Incorrect..........................128

Printed Characters Are Incorrect or Garbled. . . 128

e Printed Image Is Inverted..............129

Mosaic-Like Patterns in the Prints...........129

Uneven Colors, Smears, Dots, or Straight

Lines Appear in the Copied Image...........129

Moiré (Cross-Hatch) Patterns Appear in the

Copied Image......................... 129

An Image of the Reverse Side of the Original

Appears in the Copied Image.............. 129

e Printout Problem Could Not be Cleared. . . 129

Other Printing Problems................... 130

Printing Is Too Slow.....................130

Printing Slows Down Dramatically During

Continuous Printing.....................130

Cannot Start Scanning.....................130

Cannot Start Scanning when Using the

Control Panel..........................131

Scanned Image Problems...................131

Uneven Colors, Dirt, Spots, and so on Appear

when Scanning from the Scanner Glass.......131

Image Quality Is Rough...............132

e Oset Appears in the Background of Images. . . 132

Text is Blurred.........................132

Moiré Patterns (Web-Like Shadows) Appear. . . 133 Cannot Scan the Correct Area on the

Scanner Glass..........................133

Cannot Preview in

umbnail

............. 133

Text is Not Recognized Correctly when

Saving as a Searchable PDF................134

Cannot Solve Problems in the Scanned Image. . 134

Other Scanning Problems...................135

Scanning Is Too Slow....................135

Scanning Stops when Scanning to PDF/

Multi-TIFF........................... 135

Other Problems..........................135

Slight Electric Shock when Touching the

Printer...............................135

Operation Sounds Are Loud...............135

Application Is Blocked by a Firewall (for

Windows Only)........................136

Appendix

Te ch n i ca l

Printer Specications....................137

Scanner Specications...................138

Interface Specications...................138

Network Function List...................139

Wi-Fi Specications.....................139

Security Protocol.......................140

Supported ird Party Services.............140

Dimensions...........................140

Electrical Specications.................. 140

Environmental Specications..............141

System Requirements....................141

Regulatory Information....................141

Standards and Approvals for European Model. . 141

Restrictions on Copying..................142

Transporting the Printer....................142

Where to Get Help........................144

Technical Support Web Site................144

Contacting Epson Support................144

Specications

....................137

User's Guide

About This Manual

Introduction to the Manuals

e following manuals are supplied with your Epson printer. As well as the manuals, see the help included in the various Epson soware applications.

❏ Start Here (paper manual)

Provides you with information on setting up the printer, installing the soware, using the printer, solving problems, and so on.

❏ User's Guide (digital manual)

is manual. Provides overall information and instructions on using the printer, on network settings when using the printer on a network, and on solving problems.

You can obtain the latest versions of the above manuals with the following methods.

❏ Paper manual

Visit the Epson Europe support website at http://www.epson.eu/Support, or the Epson worldwide support website at http://support.epson.net/.

❏ Digital manual

Start EPSON Soware Updater on your computer. EPSON Soware Updater checks for available updates of Epson soware applications and the digital manuals, and allows you to download the latest ones.

Related Information

“EPSON

Soware

Updater” on page 105

Using the Manual to Search for Information

e PDF manual allows you to search for information you are looking for by keyword, or jump directly to specic sections using the bookmarks. You can also print only the pages you need. is section explains how to use a PDF manual that has been opened in Adobe Reader X on your computer.

Searching by keyword

Click Edit > Advanced Search. Enter the keyword (text) for information you want to and then click Search. Hits are displayed as a list. Click one of the displayed hits to jump to that page.

in the search window,

nd

User's Guide

About This Manual

Jumping directly from bookmarks

Click a title to jump to that page. Click + or > to view the lower level titles in that section. To return to the previous page, perform the following operation on your keyboard.

❏ Wi n d o w s : Ho ld down Alt, and then press ←.

❏ Mac OS: Hold down the command key, and then press ←.

Printing only the pages you need

You can extract and print only the pages you need. Click Print in the File menu, and then specify the pages you want to print in Pages in Pages to Print.

❏ To specify a series of pages, enter a hyphen between the start page and the end page.

Example: 20-25

❏ To specify pages that are not in series, divide the pages with commas.

Example: 5, 10, 15

Marks and Symbols

Caution:

Instructions that must be followed carefully to avoid bodily injury.

Important:

Instructions that must be observed to avoid damage to your equipment.

Note:

Provides complementary and reference information.

Related Information

User's Guide

About This Manual

Links to related sections.

Descriptions Used in this Manual

❏ Screenshots of the printer driver and the Epson Scan 2 (scanner driver) screens are from Windows 10 or macOS

High Sierra. e content displayed on the screens varies depending on the model and situation.

❏ Illustrations of the printer used in this manual are examples only. Although there may be slight

depending on the model, the method of operation is the same.

dierences

Operating System References

Windows

In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista", and "Windows XP" refer to the following operating systems. Additionally, "Windows" is used to refer to all versions.

❏ Microso

❏

Microso

❏ Microso

❏

Microso

❏ Microso

Mac OS

Wi n d o w s® 10 operating system

Wi n d o w s® 8.1 operating system

Wi n d o w s® 8 operating system

Wi n d o w s® 7 operating system

Wi n d o w s Vis ta® operating system

Wi n d o w s® XP operating system

Wi n d o w s® XP Professional x64 Edition operating system

In this manual, "Mac OS" is used to refer to macOS High Sierra, macOS Sierra, OS X El Capitan, OS X Yosemite, OS X Mavericks, OS X Mountain Lion, Mac OS X v10.7.x, and Mac OS X v10.6.8.

User's Guide

Important Instructions

Safety Instructions

Read and follow these instructions to ensure safe use of this printer. Make sure you keep this manual for future reference. Also, be sure to follow all warnings and instructions marked on the printer.

❏ Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following

Web site to learn the meaning of the symbols.

http://support.epson.net/symbols

❏ Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of

other cords with this printer or the use of the supplied power cord with other equipment may result in re or electric shock.

❏ Be sure your AC power cord meets the relevant local safety standard.

❏ Never disassemble, modify, or attempt to repair the power cord, plug, printer unit, scanner unit, or options by

yourself, except as specically explained in the printer's manuals.

❏ Unplug the printer and refer servicing to qualied service personnel under the following conditions:

e power cord or plug is damaged; liquid has entered the printer; the printer has been dropped or the casing damaged; the printer does not operate normally or exhibits a distinct change in performance. Do not adjust controls that are not covered by the operating instructions.

❏ Place the printer near a wall outlet where the plug can be easily unplugged.

❏ Do not place or store the printer outdoors, near excessive dirt or dust, water, heat sources, or in locations

subject to shocks, vibrations, high temperature or humidity.

❏ Take care not to spill liquid on the printer and not to handle the printer with wet hands.

❏ Keep the printer at least 22 cm away from cardiac pacemakers. Radio waves from this printer may adversely

aect the operation of cardiac pacemakers.

❏ Be careful when you handle used ink cartridges, as there may be some ink around the ink supply port.

❏ If ink gets on your skin, wash the area thoroughly with soap and water.

❏ If ink gets into your eyes, ush them immediately with water. If discomfort or vision problems continue aer

a thorough

❏ If ink gets into your mouth, see a doctor right away.

❏ Do not disassemble the ink cartridge; otherwise ink may get into your eyes or on your skin.

ushing,

see a doctor immediately.

❏ Do not shake ink cartridges too vigorously and do not drop them. Also, be careful not to squeeze them or tear

their labels. Doing so may cause ink leakage.

❏ Keep ink cartridges out of the reach of children.

Printer Advisories and Warnings

Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this manual for future reference.

User's Guide

Important Instructions

Advisories and Warnings for Setting Up/Using the Printer

❏ Do not block or cover the vents and openings in the printer.

❏ Use only the type of power source indicated on the printer's label.

❏ Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and o.

❏ Avoid electrical outlets controlled by wall switches or automatic timers.

❏ Keep the entire computer system away from potential sources of electromagnetic interference, such as

loudspeakers or the base units of cordless telephones.

❏ e power-supply cords should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place

objects on top of the power-supply cords and do not allow the power-supply cords to be stepped on or run over. Be particularly careful to keep all the power-supply cords straight at the ends and the points where they enter and leave the transformer.

❏ If you use an extension cord with the printer, make sure that the total ampere rating of the devices plugged into

the extension cord does not exceed the cord's ampere rating. Also, make sure that the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere rating.

❏ If you plan to use the printer in Germany, the building installation must be protected by a 10 or 16 amp circuit

breaker to provide adequate short-circuit protection and over-current protection for the printer.

❏ When connecting the printer to a computer or other device with a cable, ensure the correct orientation of the

connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation may damage both devices connected by the cable.

❏ Place the printer on a

will not operate properly if it is tilted at an angle.

❏ When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down;

otherwise ink may leak.

❏ Allow space above the printer so that you can fully raise the document cover.

❏ Leave enough space in front of the printer for the paper to be fully ejected.

❏ Avoid places subject to rapid changes in temperature and humidity. Also, keep the printer away from direct

sunlight, strong light, or heat sources.

❏ Do not insert objects through the slots in the printer.

❏ Do not put your hand inside the printer during printing.

❏ Do not touch the white at cable inside the printer.

❏ Do not use aerosol products that contain

❏ Do not move the print head by hand; otherwise, you may damage the printer.

stable surface that extends beyond the base of the printer in all directions. e printer

at,

ammable

gases inside or around the printer. Doing so may cause

re.

❏ Be careful not to trap your ngers when closing the scanner unit.

❏ Do not press too hard on the scanner glass when placing the originals.

❏ Always turn the printer o using the

until the

❏ Before transporting the printer, make sure that the print head is in the home (far right) position and the ink

cartridges are in place.

❏ If you are not going to use the printer for a long period, be sure to unplug the power cord from the electrical

outlet.

light stops

ashing.

button. Do not unplug the printer or turn o the power at the outlet

User's Guide

Important Instructions

Advisories and Warnings for Using the Printer with a Wireless Connection

❏ Radio waves from this printer may negatively aect the operation of medical electronic equipment, causing

them to malfunction. When using this printer inside medical facilities or near medical equipment, follow directions from the authorized personnel representing the medical facilities, and follow all posted warnings and directions on the medical equipment.

❏ Radio waves from this printer may negatively

automatic doors or re alarms, and could lead to accidents due to malfunction. When using this printer near automatically controlled devices, follow all posted warnings and directions on these devices.

the operation of automatically controlled devices such as

aect

Protecting Your Personal Information

If you give the printer to someone else or dispose of it, erase the network settings stored in the printer's memory by

turning on the printer with the

button while holding down the button on the control panel.

User's Guide

Printer Basics

Part Names and Functions

Edge guide Feeds the paper straight into the printer. Slide to the

edges of the paper.

Rear paper feed Loads paper.

Paper support Supports loaded paper.

Feeder guard Prevents foreign substance from entering the printer.

Usually keep this guard closed.

Output tray Holds the ejected paper.

Control panel Operates the printer.

Scanner unit support Supports the scanner unit.

User's Guide

Ink cartridge holder Install the ink cartridges. Ink is ejected from the print

Printer Basics

head nozzles underneath.

Document cover Blocks external light while scanning.

Scanner glass Place the originals.

Scanner unit Scans placed originals. Open when replacing ink

cartridges or removing jammed paper inside the printer.

AC inlet Connects the power cord.

USB port Connects a USB cable to connect with a computer.

User's Guide

Control Panel

AB G

Printer Basics

The left and right lights indicate the network status.

❏

(Green light - left): Turns on while the printer is connected to a wireless (Wi-Fi) network,

or ashes while communicating.

❏

(Orange light - right): Turns on while the printer is connected to a wireless (Wi-Fi)

network in Wi-Fi Direct (Simple AP) mode, or ashes while communicating.

The lights

Turns the printer on or o.

Do not turn o while the power light is ashing (while the printer is operating or processing data).

Unplug the power cord when the power light is

When a network error occurs, pressing this button cancels the error. Hold this button down for more than three seconds to perform Wi-Fi auto setup using the WPS push button.

Prints a network connection report allowing you to determine the causes of any problems you may have using the printer on a network. If you need more detailed network settings and connection status, hold this button down for at least 10 seconds to print a network status sheet.

alternately or simultaneously while initializing or making network settings.

ash

o.

Starts monochrome copying on A4 size plain paper. To increase the number of copies (by up to 20 copies), press this button within one second intervals.

Starts color copying on A4 size plain paper. To increase the number of copies (by up to 20 copies), press this button within one second intervals.

Stops the current operation.

Hold this button down for three seconds until the

When the ashes or turns o, hold this button down for six seconds until the ink cartridge holder starts moving to replace the cartridge.

Turns on or ashes when paper is out or a paper jam occurs.

Turns on when an ink cartridge error occurs, such as the ink cartridge needs to be replaced. Flashes when the ink is low.

light turns on, press this button to replace the ink cartridges. When the B light

Additional functions are available with dierent combinations of buttons.

button ashes to run print head cleaning.

User's Guide

Printer Basics

+ Press and buttons simultaneously to run software on a USB-connected computer

and scan as a PDF le.

+ While holding down the button, press the button until the light and the

+ Turn the printer on while holding down the button to restore the default network settings.

While holding down the button, press the button until the light and the light ash alternately to start PIN Code Setup (WPS).

light

When the network settings are restored, the printer turns on and the network status lights ash orange and green.

Turn the printer on while holding down the y button to print the nozzle check pattern.

alternately to start Wi-Fi Direct (Simple AP) setup.

ash

Related Information

& “Checking the Error Indicators on the Printer” on page 108 & “Making Wi-Fi Settings by PIN Code Setup (WPS)” on page 21 & “Restoring the Network Settings from the Control Panel” on page 31

User's Guide

Network Settings

Network Connection Types

You can use the following connection methods.

Wi-Fi Connection

Connect the printer and the computer or smart device to the access point. is is the typical connection method for home or oce networks where computers are connected by Wi-Fi through the access point.

Related Information

& “Connecting to a Computer” on page 18 & “Connecting to a Smart Device” on page 19 & “Making Wi-Fi Settings from the Printer” on page 19

Wi-Fi Direct (Simple AP) Connection

Use this connection method when you are not using Wi-Fi at home or at the oce, or when you want to connect the printer and the computer or smart device directly. In this mode, the printer acts as an access point and you can connect up to four devices to the printer without having to use a standard access point. However, devices directly connected to the printer cannot communicate with each other through the printer.

User's Guide

Network Settings

Note:

Wi-Fi Direct (Simple AP) connection is a connection method designed to replace Ad Hoc mode.

e printer can be connected by Wi-Fi and Wi-Fi Direct (Simple AP) connection simultaneously. However, if you start a network connection in Wi-Fi Direct (Simple AP) connection when the printer is connected by Wi-Fi, the Wi-Fi is temporarily disconnected.

Related Information

& “Making Wi-Fi Direct (Simple AP) Connection Settings” on page 21

Connecting to a Computer

We recommend using the installer to connect the printer to a computer. You can run the installer using one of the following methods.

❏ Setting up from the website

Access the following website, and then enter the product name. Go to Setup, and then start setting up.

http://epson.sn

❏ Setting up using the

with disc drives.)

Insert the soware disc into the computer, and then follow the on-screen instructions.

Selecting the Connection Methods

Follow the on-screen instructions until the following screen is displayed, and then select the connection method of the printer to the computer.

soware

disc (only for the models that come with a

soware

disc and users with computers

User's Guide

Select the connection type and then click Next.

Network Settings

Follow the on-screen instructions.

Connecting to a Smart Device

You can use the printer from a smart device when you connect the printer to the same Wi-Fi network (SSID) as the smart device. To use the printer from a smart device, set up from the following website. Access to the website from the smart device that you want to connect to the printer.

http://epson.sn > Setup

Note:

If you want to connect a computer and a smart device to the printer at the same time, we recommend connecting the computer

rst.

Making Wi-Fi Settings from the Printer

You can make network settings from the printer's control panel in several ways. Choose the connection method that matches the environment and conditions that you are using.

If the access point supports WPS, you can make settings by using push button setup.

connecting the printer to the network, connect to the printer from the device that you want to use (computer,

Aer smart device, tablet, and so on.)

Make advanced network settings to use a static IP address.

Related Information

& “Making Wi-Fi Settings by Push Button Setup” on page 20 & “Making Wi-Fi Settings by PIN Code Setup (WPS)” on page 21

User's Guide

Network Settings

& “Making Wi-Fi Direct (Simple AP) Connection Settings” on page 21

Making Wi-Fi Settings by Push Button Setup

You can automatically set up a Wi-Fi network by pressing a button on the access point. If the following conditions are met, you can set up by using this method.

❏ e access point is compatible with WPS (Wi-Fi Protected Setup).

❏ e current Wi-Fi connection was established by pressing a button on the access point.

Note:

If you cannot nd the button or you are setting up using the soware, see the documentation provided with the access point.

1. Hold down the [WPS] button on the access point until the security light

If you do not know where the [WPS] button is, or there are no buttons on the access point, see the documentation provided with your access point for details.

2. Press the seconds).

e connection setting will start. When a connection is established, the

button on the printer until the light and the light

ashes.

alternately (approximately 3

ash

light turns on.

Note:

e printer is in a connection error status when the printer error by pressing the again. If it still does not work, print a network connection report and check the solution.

Related Information

& “Checking the Network Connection Status” on page 23

button on the printer, reboot the access point, place it close to the printer and try

light and the light ash simultaneously. Aer clearing the

User's Guide

Network Settings

& “When You Cannot Make Network Settings” on page 119

Making Wi-Fi Settings by PIN Code Setup (WPS)

You can connect to an access point by using a PIN code that is printed on the network status sheet. You can use this method to set up if an access point is capable of WPS (Wi-Fi Protected Setup). Use a computer to enter a PIN code into the access point.

1. Load papers.

2. Hold down the

e network status sheet is printed.

Note:

If you release the is not printed on this report.

3. While holding down the button, press the button until the light and the light ash alternately.

4. Use your computer to enter the PIN code (an eight digit number) printed on [WPS-PIN Code] column of the network status sheet into the access point within two minutes.

When a connection is established, the

Note:

❏ See the documentation provided with your access point for details on entering a PIN code.

❏ e printer is in a connection error status when the

the printer error by pressing the try again. If it still does not work, print a network connection report and check the solution.

button on the printer for at least 10 seconds.

button within 10 seconds, a network connection report is printed. Note that PIN code information

light turns on.

light and the light ash simultaneously. Aer clearing

button on the printer, reboot the access point, place it close to the printer and

Related Information

& “Printing a Network Status Sheet” on page 29 & “Checking the Network Connection Status” on page 23 & “When You Cannot Make Network Settings” on page 119

Making Wi-Fi Direct (Simple AP) Connection Settings

is method allows you to connect the printer directly to devices without an access point. e printer acts as an access point.

User's Guide

Network Settings

Important:

When you connect from a computer or smart device to the printer using the Wi-Fi Direct (Simple AP) connection, the printer is connected to the same Wi-Fi network (SSID) as the computer or smart device and the communication is established between them. Since the computer or smart device is automatically connected to the other connectable Wi-Fi network if the printer is turned o, it is not connected to the previous Wi-Fi network again if the printer is turned on. Connect to the printer's SSID for Wi-Fi Direct (Simple AP) connection from the computer or smart device again. If you do not want to connect every time you turn the printer on or o, we recommend using Wi-Fi network by connecting the printer to an access point.

1. While holding down the button, press the button until the light and the light ash alternately.

Wait until the process ends.

When a connection is established, the

2. Load papers.

Hold down the

e network status sheet is printed. You can check the SSID and Password for Wi-Fi Direct (Simple AP) on this sheet.

Note:

If you release the Password for Wi-Fi Direct (Simple AP) are not printed on this report.

4. On the computer's network connection screen or the smart device's Wi-Fi screen, select the same SSID shown on the network status sheet to connect.

button on the printer for at least 10 seconds.

button within 10 seconds, a network connection report is printed. Note that the SSID and

light turns on.

5. Enter the password printed on the network status sheet into the computer or smart device.

You can conrm the status of Wi-Fi Direct on the network status sheet.

User's Guide

Network Settings

Note: When you connect from a smart device using Wi-Fi Direct connection (for Android)

When you are using an Android device and connect to the printer using Wi-Fi Direct, the simultaneously on the printer.

Press the

See Tips on the following website for more details.

http://epson.sn > Support

Related Information

& “Printing a Network Status Sheet” on page 29 & “Checking the Network Status Using Network Light” on page 23 & “When You Cannot Connect Using Wi-Fi Direct (Simple AP) Connection” on page 121

button to allow the connection request.

button if you want to reject the connection request.

light and light ash

Checking the Network Connection Status

Checking the Network Status Using Network Light

You can check the network connection status using the network light on the printer’s control panel.

Related Information

& “Control Panel” on page 15

Printing a Network Connection Report

You can print a network connection report to check the status between the printer and the access point.

1. Load papers.

2. Press the

e network connection report is printed.

Related Information

& “Messages and Solutions on the Network Connection Report” on page 24

button.

User's Guide

Network Settings

Messages and Solutions on the Network Connection Report

Check the messages and error codes on the network connection report, and then follow the solutions.

a. Error code

b. Messages on the Network Environment

Related Information

& “E-1” on page 25 & “E-2, E-3, E-7” on page 25 & “E-5” on page 26 & “E-6” on page 26 & “E-8” on page 27 & “E-9” on page 27

“E-10” on page 27

“E-11” on page 28

“E-12” on page 28

“E-13” on page 29

“Message on the Network Environment” on page 29

User's Guide

Network Settings

E-1

Message:

Conrm that the network cable is connected and network devices such as hub, router, or access point are turned on.

Solutions:

❏ Make sure the Ethernet cable is securely connected to your printer and to your hub or other network device.

❏ Make sure your hub or other network device is turned on.

❏ If you want to connect the printer by Wi-Fi, make Wi-Fi settings for the printer again because it is disabled.

E-2, E-3, E-7

Message:

No wireless network names (SSID) found. Conrm that the router/access point is turned on and the wireless network (SSID) is set up correctly. Contact your network administrator for assistance.

No wireless network names (SSID) found. connect is set up correctly. Contact your network administrator for assistance.

Entered security key/password does not match the one set for your router/access point. Conrm security key/ password. Contact your network administrator for assistance.

Solutions:

❏ Make sure your access point is turned on.

❏ Conrm that your computer or device is connected correctly to the access point.

❏ Turn o the access point. Wait for about 10 seconds, and then turn it on.

❏ Place the printer closer to your access point and remove any obstacles between them.

❏ If you have entered the SSID manually, check if it is correct. Check the SSID from the Network Status part on

the network connection report.

❏ If an access point has multiple SSIDs, select the SSID that is displayed. When the SSID is using a non-compliant

frequency, the printer does not display them.

❏ If you are using push button setup to establish a network connection, make sure your access point supports

WPS. You cannot use push button setup if your access point does not support WPS.

❏ Makes sure your SSID uses only ASCII characters (alphanumeric characters and symbols). e printer cannot

display an SSID that contains non-ASCII characters.

Conrm

that the wireless network name (SSID) of the PC you wish to

❏ Makes sure you know your SSID and password before connecting to the access point. If you are using an access

point with its default settings, the SSID and password are located on a label on the access point. If you do not know your SSID and password, contact the person who set up the access point, or see the documentation provided with the access point.

❏ If you are connecting to an SSID generated from a tethering smart device, check for the SSID and password in

the documentation provided with the smart device.

User's Guide

Network Settings

❏ If your Wi-Fi connection suddenly disconnects, check for the conditions below. If any of these conditions are

applicable, reset your network settings by downloading and running the

soware

from the following website.

http://epson.sn > Setup

❏ Another smart device was added to the network using push button setup.

❏ e Wi-Fi network was set up using any method other than push button setup.

E-5

Message:

Security mode (e.g. WEP, WPA) does not match the current setting of the printer. Conrm security mode. Contact your network administrator for assistance.

Solutions:

Make sure the access point's security type is set to one of the following. If it is not, change the security type on the access point, and then reset the printer's network settings.

❏ WEP-64 bit (40 bit)

❏ WEP-128 bit (104 bit)

❏ WPA PSK (TKIP/AES)

❏ WPA2 PSK (TKIP/AES)

❏ WPA (TKIP/AES)

❏ WPA2 (TKIP/AES)

* WPA PSK is also known as WPA Personal. WPA2 PSK is also known as WPA2 Personal.

E-6

Message:

MAC address of your printer may be ltered. Check whether your router/access point has restrictions such as MAC address ltering. See the documentation of the router/access point or contact your network administrator for assistance.

Solutions:

❏ Check if MAC address ltering is disabled. If it is enabled, register the printer's MAC address so that it is not

ltered. address from the Network Status part on the network connection report.

See the documentation provided with the access point for details. You can check the printer's MAC

❏ If your access point is using shared authentication with WEP security, make sure the authentication key and

index are correct.

❏ If the number of connectable devices on the access point is less than the number of network devices that you

want to connect, make settings on the access point to increase the number of connectable devices. See the documentation provided with the access point to make settings.

User's Guide

Network Settings

E-8

Message:

Incorrect IP address is assigned to the printer. Conrm IP address setup of the network device (hub, router, or access point). Contact your network administrator for assistance.

Solutions:

❏ Enable DHCP on the access point if the printer’s Obtain IP Address setting is set to Auto.

❏ If the printer’s Obtain IP Address setting is set to Manual, the IP address you manually set is invalid due to out

of range (for example: 0.0.0.0). Set a valid IP address from the printer’s control panel or by using Web Cong.

E-9

Message:

Conrm the connection and network setup of the PC or other device. Connection using the EpsonNet Setup is available. Contact your network administrator for assistance.

Solutions:

Check the following.

❏ Devices are turned on.

❏ You can access the Internet and other computers or network devices on the same network from the devices you

want to connect to the printer.

If still does not connect your printer and network devices aer conrming the above, turn o the access point. Wait for about 10 seconds, and then turn it on. en reset your network settings by downloading and running the installer from the following website.

http://epson.sn > Setup

E-10

Message:

Conrm Contact your network administrator for assistance.

IP address, subnet mask, and default gateway setup. Connection using the EpsonNet Setup is available.

Solutions:

Check the following.

❏ Other devices on the network are turned on.

❏ Network addresses (IP address, subnet mask, and default gateway) are correct if you have set the printer's

Obtain IP Address to Manual.

Reset the network address if they are incorrect. You can check the IP address, subnet mask, and default gateway from the Network Status part on the network connection report.

If DHCP is enabled, change the printer’s Obtain IP Address setting to Auto. If you want to set the IP address manually, check the printer's IP address from the Network Status part on the network connection report, and then select Manual on the network settings screen. Set the subnet mask to [255.255.255.0].

User's Guide

Network Settings

If still does not connect your printer and network devices, turn o the access point. Wait for about 10 seconds, and then turn it on.

E-11

Message:

Setup is incomplete. Conrm default gateway setup. Connection using the EpsonNet Setup is available. Contact your network administrator for assistance.

Solutions:

Check the following.

❏ e default gateway address is correct if you set the printer's TCP/IP Setup setting to Manual.

❏

device that is set as the default gateway is turned on.

e

Set the correct default gateway address. You can check the default gateway address from the Network Status part on the network connection report.

E-12

Message:

Conrm the following -Entered security key/password is correct -Index of the security key/password is set to the rst number -IP address, subnet mask, or default gateway setup is correct Contact your network administrator for assistance.

Solutions:

Check the following.

❏ Other devices on the network are turned on.

❏ e network addresses (IP address, subnet mask, and default gateway) are correct if you are entering them

manually.

❏ e network addresses for other devices (subnet mask and default gateway) are the same.

❏

IP address does not

e

If still does not connect your printer and network devices aer conrming the above, try the following.

conict

with other devices.

❏ Turn o the access point. Wait for about 10 seconds, and then turn it on.

❏ Make network settings again using the installer. You can run it from the following website.

http://epson.sn > Setup

❏ You can register several passwords on an access point that uses WEP security type. If several passwords are

registered, check if the

registered password is set on the printer.

rst

User's Guide

Network Settings

E-13

Message:

Conrm the following -Entered security key/password is correct -Index of the security key/password is set to the

number -Connection and network setup of the PC or other device is correct Contact your network

rst administrator for assistance.

Solutions:

Check the following.

❏ Network devices such as an access point, hub, and router are turned on.

❏ e TCP/IP Setup for network devices has not been set up manually. (If the printer's TCP/IP Setup is set

automatically while the TCP/IP Setup for other network devices is performed manually, the printer's network may dier from the network for other devices.)

If it still does not work aer checking the above, try the following.

❏ Turn o the access point. Wait for about 10 seconds, and then turn it on.

❏ Make network settings on the computer that is on the same network as the printer using the installer. You can

run it from the following website.

http://epson.sn > Setup

❏ You can register several passwords on an access point that uses the WEP security type. If several passwords are

registered, check if the rst registered password is set on the printer.

Message on the Network Environment

Message Solution

*Multiple network names (SSID) that match your entered network name (SSID) have been detected. name (SSID).

The Wi-Fi environment needs to be improved. Turn the wireless router o and then turn it on. If the connection does not improve, see the documentation for the wireless router.

*No more devices can be connected. Disconnect one of the connected devices if you want to add another one.

Conrm

network

The same SSID may be set on several access points. Check the settings on the access points, and change the SSID.

After moving the printer closer to the access point and removing any obstacles between them, turn o the access point. Wait for about 10 seconds, and then turn it on. If it still does not connect, see the documentation supplied with the access point.

Computer and smart devices that can be connected simultaneously are connected in full in the Wi-Fi Direct (Simple AP) connection. To add another computer or smart device, disconnect one of the connected devices rst. You can simultaneously and the number of connected devices by checking the network status sheet or the printer's control panel.

the number of wireless devices which can be connected

conrm

Printing a Network Status Sheet

You can check the detailed network information by printing it.

1. Load papers.

User's Guide

Network Settings

2. Hold down the button on the printer's control panel for at least 10 seconds.

e network status sheet is printed.

Note:

If you release the

button within 10 seconds, a network connection report is printed.

Replacing or Adding New Access Points

If the SSID changes due to the replacement of an access point, or an access point is added and a new network environment is established, re-set the Wi-Fi settings.

Related Information

& “Changing the Connection Method to a Computer” on page 30

Changing the Connection Method to a Computer

Using the installer and re-set up in a dierent connection method.

❏ Setting up from the website

Access the following website, and then enter the product name. Go to Setup, and then start setting up.

http://epson.sn

❏ Setting up using the soware disc (only for the models that come with a soware disc and users with computers

with disc drives.)

Insert the

soware

disc into the computer, and then follow the on-screen instructions.

Selecting Change the Connection Methods

Follow the on-screen instructions until the following screen is displayed.

+ 115 hidden pages