Epson C11CG31401 Quick Start Guide

WF-2830/WF-2850

English

Quick Guide

This guide includes basic information about your product and troubleshooting tips. See
the resources below for additional information.

User’s Guide

See the online User’s Guide for detailed information on using your product, including
these features:

• Connect wirelessly from your smartphone, tablet, or computer. Print documents
and photos from across the room or around the world with Epson Connect
App

le, Android

• Easily set up networking—Wi-Fi and Wi-Fi Direct

• Copy, scan, and fax directly from the control panel.

• Print wirelessly from your Chromebook
Cloud P

rint

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, and GoogleTM printing services.

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.

®

.

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with Epson Email Print and Google

Support

Visit the links below to download drivers, view manuals, see FAQs, or e-mail Epson.

TM

,

WF-2830

www.epson.com/support/wf2830 (U.S.)
www.epson.ca/support/wf2830 (Canada)

WF-2850

www.epson.com/support/wf2850 (U.S.)
www.epson.ca/support/wf2850 (Canada)

Videos

Visit the links below to view a variety of support videos for your product.

WF-2830

www.epson.com/support/wf2830videos (U.S.)
www.epson.ca/support/wf2830videos (Canada)

WF-2850

www.epson.com/support/wf2850videos (U.S.)
www.epson.ca/support/wf2850videos (Canada)

Epson Connect

Epson Connect is a free service that gives your printer an email account. Register your
product with Epson Connect to enable the Epson Connect services below. Your printer
must be connected to the Internet to use Epson Connect.

Note: Registering your product with Epson Connect is different from registering your
product purchase with Epson.

Registering for Epson Connect

To register your printer with Epson Connect, go to www.epsonconnect.com, go to

Setup, and follow the on-screen instructions.

Epson Connect Services

The available Epson Connect services are:

■ Epson Remote Print

you can select your product through the
world. (An Internet connection is required for both your product and computer.)

■ Scan to Cloud: From the product’s control panel, you can scan an original and share

the file with preset email addresses and online cloud storage sites such as Dropbox or
Evernote

■ Epson Email Print: Send your photos and documents to your printer as attachments

®

.

wherever you have access to email.

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: When Epson Remote Print is installed on your computer,

File > Print command from anywhere in the

Solving Network Problems

If you have a problem with your Epson® product, check the messages on the LCD screen
to diagnose the cause of most problems. To view help topics on the home screen, press the

button and then select

You can also check the basic troubleshooting suggestions below. For more in-depth
troubleshooting, see the online User’s Guide or visit FAQs at www.epson.com/support
(U.S.) or www.epson.ca/support (Canada) and search for your product.

■ Try restarting the router (turn it off and then on), then try to connect to it again.

■ Check the networking icon on your product’s LCD screen. If the or icon is

blue, the product is connected to a wireless network. If the icon is gray, the product is
not connected.

■ Try connecting to the wireless router or access point with your computer or another

device to confirm that it is working correctly.

■ Verify that the network settings are correct and check the signal strength. If it is poor,

try moving the product closer to your router or access point.

2 Epson Connect

Troubleshooting or How To.

■ When using TCP/IP, make sure your network’s DHCP option is enabled (your router

Error codeMessage or solution

manufacturer will be able to assist you with this setting).

■ Print a network status sheet from the product’s control panel. Load a few sheets of

plain paper in your product. Press if necessary, and then do one of the following:

■ WF-2830: Select Settings > Network Settings > Print Status Sheet. Then

press the start button.

■ WF-2850: Select Settings > General Settings > Network Settings > Network

Status

> Print Status Sheet. Then press the start button.

■ Remove and reinstall your product software.

Printing a Connection Check Report

You can print a network connection report and check for any error codes and messages to
solve problems you may encounter with network connections.

1. Load a few sheets of plain paper in your product.

2. Press if necessary, and then do one of the following:

■ WF-2830: Select Settings > Network Settings > Connection Check, and press

the start button.

■ WF-2850: Select Settings > General Settings > Network Settings >
Connection Check > Print Check Report.

3. The connection report prints. Check for any error codes and follow the solutions on
the report.

Below are a few common error codes and solutions. If you do not see your error code listed
here, see the online User’s Guide.

Error code E1: Make sure your router, access point, and/or hub are turned on, and the
network cable is securely connected to your device and to your product.

Printing a Connection Check Report 3

Error code E2, E3, or E7:

■ Make sure your router or access point is turned on, and is correctly connected to your

computer or network device.

■ Turn off the router or access point, wait about 10 seconds, and turn it on again.

■ Move your product closer to your router or access point, and remove any obstacles

between them.

■ Confirm that the SSID shown on the network connection report matches the label on

your router or access point (if applicable). Also make sure your SSID uses only
alphanumeric characters and symbols, or your product cannot display the SSID
correctly.

■ If you are using a security key/password, check the label on your router or access point

to confirm that your are using the correct password, or check with your network
administrator or router/access point documentation.

Notices

Declaration of Conformity

According to 47CFR, Part 2 and 15 for: Class B Personal Computers and Peripherals; and/or CPU Boards
and Power Supplies used with Class B Personal Computers:

We: Epson Ame rica, In c.
Located at: 3840 Kilroy Airport Way, MS 3-13, Long Beach, CA 90806
Telephone: [phone]

Declare under sole responsibility that the product identified herein, complies with 47CFR Part 2 and 15 of
the FCC rules as a Class B digital device. Each product marketed is identical to the representative unit
tested and found to be compliant with the standards. Records maintained continue to reflect the
equipment being produced can be expected to be within the variation accepted, due to quantity
production and testing on a statistical basis as required by 47CFR §2.906. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.

Tra de Na m e: Ep s on
Type of Product: Multifunction printer
Model: C614A/C614B
Marketing name: WF-2830/WF-2850

Epson America, Inc. Limited Warranty

1. What Is Covered: Epson America, Inc. (“Epson”) warrants to the original retail purchaser that the

Epson printer covered by this limited warranty statement, if purchased and operated only in the United
States, Canada, or Puerto Rico, will be free from defects in workmanship and materials for a period of
one (1) year or 30,000 plain paper sheets from the date of original purchase, whichever happens first.
For warranty service, you must provide proof of the date of original purchase.

2. What Epson Will Do To Correct Problems: Should your Epson printer prove defective during the

warranty period, please call the Epson Connection
(Canada) for warranty repair instructions and return authorization. An Epson service technician will
provide telephone diagnostic service to determine whether the printer requires service. If service is
needed, Epson will, at its option, exchange or repair the printer without charge for parts or labor. If
Epson authorizes an exchange for the defective unit, Epson will ship a replacement printer to you,

4 Notices

SM

at [phone] (U.S.) or [phone]

freight prepaid, so long as you use an address in the United States, Canada, or Puerto Rico. You are
responsible for securely packaging the defective unit and returning it to Epson within five (5) working
days of receipt of the replacement. Epson requires a debit or a credit card number to secure the cost of
the replacement printer in the event that you fail to return the defective one. If Epson authorizes repair
instead of exchange, Epson will direct you to send your printer to Epson or its authorized service center,
where the printer will be repaired and sent back to you. You are responsible for packing the printer and
for all costs to and from the Epson authorized service center. When warranty service involves the
exchange of the printer or a part, the item replaced becomes Epson property. The replacement printer
or part may be new or refurbished to the Epson standard of quality, and, at Epson’s option, may be
another model of like kind and quality. Exchange products and parts assume the remaining warranty
period of your original product covered by this limited warranty.

3. What This Warranty Does Not Cover:

A. This warranty covers only normal use in the United States, Canada, or Puerto Rico.
B. Excessive, continuous, or commercial use is not considered normal use; damage, maintenance or

service from such use will not be covered under this warranty.

C. The parts necessary for borderless printing have a limited life. This warranty does not extend

beyond the limited life of these parts.

D. This warranty is not transferable.
E. This warranty does not cover any color change or fading of prints or reimbursement of materials or

services required for reprinting.

F. This warranty does not cover damage to the Epson product caused by parts or supplies not

distributed by Epson.

G. This warranty does not cover ink cartridges, ink bottles, ink supply units, or ink packs.
H. This warranty does not cover damage to the unit caused by incorrectly loading ink into the product

or loading the incorrect color/black ink or ink type into the product.

I. This warranty does not cover damage to the unit or other property by incorrect handling of the ink

cartridges, ink bottles, ink supply units, or ink packs.

J. This warranty does not cover third party parts, components, or peripheral devices added to the

Epson product after its shipment from Epson, e.g., dealer- or user-added boards or components.

K. Epson is not responsible for warranty service should the Epson label or logo or the rating label or

serial number be removed or should the product fail to be properly maintained or fail to function
properly as a result of misuse, abuse, improper installation, neglect, improper shipping, damage
caused by disasters such as fire, flood, and lightning, improper electrical current, software problems,
interaction with non-Epson products, or service other than by an Epson Authorized Servicer.

L. If a claimed defect cannot be identified or reproduced, you will be held responsible for the costs

incurred.

4. DISCLAIMER OF OTHER WARRANTIES: THE WARRANTY AND REMEDY PROVIDED

ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS OR IMPLIED
WARRANTIES INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY, NONINFRINGEMENT OR FITNESS FOR A PARTICULAR
PURPOSE. SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES.
IF THESE LAWS APPLY, THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE LIMITED
TO THE WARRANTY PERIOD IDENTIFIED ABOVE. UNLESS STATED HEREIN, ANY
STATEMENTS OR REPRESENTATIONS MADE BY ANY OTHER PERSON OR FIRM ARE
VOID.

5. EXCLUSION OF DAMAGES; EPSON’S MAXIMUM LIABILITY: IN NO EVENT SHALL

EPSON OR ITS AFFILIATES BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES OR ANY LOST PROFITS RESULTING FROM THE USE OR
INABILITY TO USE THE EPSON PRODUCT, WHETHER RESULTING FROM BREACH OF
WARRANTY OR ANY OTHER LEGAL THEORY. IN NO EVENT SHALL EPSON OR ITS

Epson America, Inc. Limited Warranty 5