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C11CG27402BY
User Manual
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Epson C11CG27402BY User Manual

User's Guide
NPD5971-01 EN
User's Guide

Contents

Contents
About This Manual
Introduction to the Manuals...................5
Using the Manual to Search for Information. . . . . . . 5
Marks and Symbols.........................6
Descriptions Used in this Manual...............7
Important Instructions
Safety Instructions..........................8
Safety Instructions for Ink..................8
Printer Advisories and Warnings............... 9
Advisories and Warnings for Setting Up the
Printer................................ 9
Advisories and Warnings for Using the Printer. . . 9 Advisories and Warnings for Transporting or
Storing the Printer.......................10
Advisories and Warnings for Using the LCD
Screen................................10
Protecting Your Personal Information...........10
Printer Basics
Part Names and Functions...................11
Guide to the LCD Screen....................13
Guide to the Home Screen.................13
Preparing the Printer
Available Paper and Capacities..............15
Loading Paper in the Paper Cassette..........18
Loading Paper in the Rear Paper Feed Slot......21
Loading Envelopes and Precautions.......... 22
List of Paper Type....................... 23
Outputting Paper..........................24
Placing Originals..........................24
Placing Originals on the Scanner Glass. . . . . . . . 24
Menu Options for Settings...................26
Menu Options for Maintenance.............26
Menu Options for Printer Setup.............27
Menu Options for Print Status Sheet..........28
Menu Options for Print Counter.............28
Menu Options for Restore Default Settings..... 29
Menu Options for Firmware Version..........29
Saving Power.............................29
Saving Power - Control Panel...............29
Printing
Printing from the Printer Driver on Windows. . . . . 30
Accessing the Printer Driver................30
Printing Basics..........................30
Printing on 2-Sides.......................32
Printing Several Pages on One Sheet..........33
Printing and Stacking in Page Order (Reverse
Order Printing).........................33
Printing a Reduced or Enlarged Document.....34
Printing One Image on Multiple Sheets for
Enlargement (Creating a Poster).............34
Printing with a Header and Footer........... 40
Printing a Watermark.....................41
Printing Multiple Files Together.............41
Adjusting the Print Tone...................42
Printing to Emphasize
Printing to Enhance Light Text and Lines. . . . . . 43
Printing Clear Bar Codes..................44
Canceling Printing.......................44
Menu Options for the Printer Driver..........44
Printing from the Printer Driver on Mac OS......47
Printing Basics..........................47
Printing on 2-Sides.......................49
Printing Several Pages on One Sheet..........50
Printing and Stacking in Page Order (Reverse
Order Printing).........................50
Printing a Reduced or Enlarged Document.....51
Canceling Printing.......................51
Menu Options for the Printer Driver..........52
Making Operation Settings for the Mac OS
Printer Driver..........................53
Canceling the Ongoing Job...................54
Lines............43
in
Copying
Copying................................ 55
Menu Options for Copying...................56
Scanning
Scanning Using the Control Panel..............59
Scanning to a Computer...................59
2
User's Guide
Contents
Scanning from a Computer...................62
Scanning Using Epson Scan 2...............62
Relling Ink and Replacing Maintenance Boxes
Checking the Status of the Remaining Ink and
Checking the Status of the Maintenance Box -
Control Panel.......................... 66
Checking the Status of the Remaining Ink
and the Maintenance Box - Windows......... 66
Checking the Status of the Remaining Ink
and the Maintenance Box - Mac OS.......... 66
Ink Bottle Codes..........................67
Maintenance Box Code..................... 72
Maintenance Box Handling Precautions.........72
Replacing a Maintenance Box.................73
Maintaining the Printer
Check if Nozzles are Clogged (Nozzle Check)....74
Check if Nozzles are Clogged (Nozzle Check)
- Control Panel......................... 74
Check if Nozzles are Clogged (Nozzle Check)
- Windows.............................75
Check if Nozzles are Clogged (Nozzle Check)
- Mac OS..............................76
Cleaning the Print Head (Head Cleaning). . . . . . . . 77
Cleaning the Print Head - Control Panel. . . . . . . 77
Cleaning the Print Head - Windows.......... 77
Cleaning the Print Head - Mac OS........... 78
Power Cleaning the Print Head (Power Cleaning). . 78
Running Power Cleaning - Control Panel. . . . . . 79
Running Power Cleaning - Windows..........79
Running Power Cleaning - Mac OS...........79
Aligning the Print Head.....................80
Aligning the Print Head - Control Panel.......80
Cleaning the Paper Path.....................80
Cleaning the Paper Path for Ink Smears........80
Cleaning the Paper Path for Paper Feeding
Problems..............................81
Cleaning the Scanner Glass...................83
Cleaning the Translucent Film................ 83
Checking the Total Number of Pages Fed
rough the Printer........................85
Checking the Total Number of Pages Fed rough Checking the Total Number of Pages Fed
rough the Printer - Windows............. 86
Checking the Total Number of Pages Fed
rough the Printer - Mac OS...............86
Saving Power.............................86
Saving Power - Control Panel...............86
the Printer - Control Panel..........85
Software Information
Application for Scanning Documents and
Images (Epson Scan 2)......................88
Application for Conguring Scanning Operations from the Control Panel (Epson
Application for Printing Web Pages (E-Web Print). .89 Soware
Updater)................................89
Installing Applications......................90
Updating Applications and Firmware...........91
Uninstalling Applications....................91
Update Tools (EPSON
Uninstalling Applications - Windows......... 91
Uninstalling Applications - Mac OS.......... 92
Soware
Solving Problems
Checking the Printer Status.................. 93
Checking Error Codes on the LCD Screen. . . . . .93
Checking the Printer Status - Windows........93
Checking the Printer Status - Mac OS.........94
Checking the
Removing Jammed Paper....................94
Removing Jammed Paper from the Front Cover. .94
Removing Jammed Paper from the Rear
Paper Feed Slot.........................96
Removing Jammed Paper from Inside the
Printer................................96
Removing Jammed Paper from Rear Cover. . . . . 97
Paper Does Not Feed Correctly................98
Paper Jams.............................99
Paper Feeds at a Slant.....................99
Ejected Paper Falls from the Output Tray...... 99
Paper is Ejected During Printing.............99
Power and Control Panel Problems.............99
Power Does Not Turn On..................99
Power Does Not Turn O..................99
Power Turns O Automatically..............99
LCD Screen Gets Dark...................100
Cannot Print from a Computer...............100
Soware
Status.................94
3
User's Guide
Contents
Checking the Connection (USB)............100
Checking the Soware and Data. . . . . . . . . . . . 100
Checking the Printer Status from the
Computer (Windows)....................102
Checking the Printer Status from the
Computer (Mac OS).....................103
Printout Problems........................103
Printout is Scued or Color is Missing........103
Banding or Unexpected Colors Appear.......104
Colored Banding Appears at Intervals of
Approximately 3.3 cm....................104
Vertical Banding or Misalignment...........105
Print Quality is Poor.....................105
Paper Is Smeared or Scued...............106
Paper is Smeared During Automatic 2-Sided
Printing..............................107
Printed Photos are Sticky................. 107
e Position, Size, or Margins of the Printout
Are Incorrect..........................107
Printed Characters Are Incorrect or Garbled. . . 108
Printed Image Is Inverted..............108
e
Mosaic-Like Patterns in the Prints...........108
Uneven Colors, Smears, Dots, or Straight
Lines Appear in the Copied Image...........108
Moiré (Cross-Hatch) Patterns Appear in the
Copied Image......................... 109
An Image of the Reverse Side of the Original
Appears in the Copied Image.............. 109
Printout Problem Could Not be Cleared. . . 109
e
Other Printing Problems................... 109
Printing Is Too Slow.....................109
Printing or Copying Slows Down
Dramatically During Continuous Operation. . . 110
Cannot Start Scanning.....................110
Scanned Image Problems...................111
Uneven Colors, Dirt, Spots, and so on Appear
when Scanning from the Scanner Glass.......111
e Image Quality Is Rough...............111
Oset Appears in the Background of Images. . . 111
Text is Blurred.........................112
Moiré Patterns (Web-Like Shadows) Appear. . . 112
Cannot Scan the Correct Area on the
Scanner Glass..........................112
Text is Not Recognized Correctly when
Saving as a Searchable PDF................112
Cannot Solve Problems in the Scanned Image. . 113
Other Scanning Problems...................114
Scanning Is Too Slow....................114
Scanning Slows Down Dramatically During
Continuous Scanning....................114
Scanning Stops when Scanning to PDF/
Multi-TIFF........................... 114
Other Problems..........................114
Operation Sounds Are Loud...............114
Application Is Blocked by a Firewall (for
Windows Only)........................115
A Message Prompting You to Reset the Ink
Level is Displayed.......................115
Ink Spilled............................115
Appendix
Te ch n i ca l
Printer Specications....................116
Scanner Specications...................117
Interface Specications...................117
Dimensions...........................117
Electrical Specications..................118
Environmental Specications..............118
System Requirements....................119
Regulatory Information....................119
Standards and Approvals for European Model. . 119
Restrictions on Copying..................119
Transporting and Storing the Printer...........120
Copyright.............................. 123
Trademarks.............................124
Where to Get Help........................125
Technical Support Web Site................125
Contacting Epson Support................125
Specications
....................116
4
User's Guide

About This Manual

About This Manual

Introduction to the Manuals

e following manuals are supplied with your Epson printer. As well as the manuals, check the various types of help information available from the printer itself or from the Epson soware applications.
❏ Start Here (paper manual)
Provides you with information on setting up the printer, installing the soware, using the printer, solving problems, and so on.
❏ User's Guide (digital manual)
is manual. Provides overall information and instructions on using the printer, and on solving problems.
You can obtain the latest versions of the above manuals with the following methods.
❏ Paper manual
Visit the Epson Europe support website at http://www.epson.eu/Support, or the Epson worldwide support website at http://support.epson.net/.
❏ Digital manual
Start EPSON Epson soware applications and the digital manuals, and allows you to download the latest ones.
Related Information
& “
Soware
Soware
Update Tools (EPSON
Updater on your computer. EPSON
Soware
Updater)” on page 89
Soware
Updater checks for available updates of

Using the Manual to Search for Information

PDF manual allows you to search for information you are looking for by keyword, or jump directly to
e sections using the bookmarks. You can also print only the pages you need. is section explains how to use a PDF manual that has been opened in Adobe Reader X on your computer.
Searching by keyword
Click Edit > Advanced Search. Enter the keyword (text) for information you want to and then click Search. Hits are displayed as a list. Click one of the displayed hits to jump to that page.
in the search window,
nd
specic
5
User's Guide
About This Manual
Jumping directly from bookmarks
Click a title to jump to that page. Click + or > to view the lower level titles in that section. To return to the previous page, perform the following operation on your keyboard.
❏ Windows : H o l d down Alt, and then press ←.
❏ Mac OS: Hold down the command key, and then press ←.
Printing only the pages you need
You can extract and print only the pages you need. Click Print in the File menu, and then specify the pages you want to print in Pages in Pages to Print.
❏ To specify a series of pages, enter a hyphen between the start page and the end page.
Example: 20-25
❏ To specify pages that are not in series, divide the pages with commas.
Example: 5, 10, 15

Marks and Symbols

Caution:
!
Instructions that must be followed carefully to avoid bodily injury.
Important:
c
Instructions that must be observed to avoid damage to your equipment.
Note:
Provides complementary and reference information.
6
User's Guide
About This Manual
Related Information
& Links to related sections.

Descriptions Used in this Manual

❏ Screenshots of the printer driver and the Epson Scan 2 (scanner driver) screens are from Windows 10 or macOS
High Sierra. e content displayed on the screens varies depending on the model and situation.
❏ Illustrations used in this manual are examples only. Although there may be slight dierences depending on the
model, the method of operation is the same.
❏ Some of the menu items on the LCD screen vary depending on the model and settings.
❏ You can read the QR code using dedicated app.

Operating System References

Windows
In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista", "Windows XP", "Windows Server 2016", "Windows Server 2012 R2", "Windows Server 2012", "Windows Server 2008 R2", "Windows Server 2008", "Windows Server 2003 R2", and "Windows Server 2003" refer to the following operating systems. Additionally, "Windows" is used to refer to all versions.
❏ Microso
❏ Microso
❏ Microso
❏ Microso
❏ Microso
❏ Microso
❏ Microso
❏ Microso
❏
Microso
❏ Microso
❏ Microso
❏
Microso
❏ Microso
❏ Microso
Win d o w s® 10 operating system
®
Win d o w s® 8.1 operating system
®
Win d o w s® 8 operating system
®
Win d o w s® 7 operating system
®
Win d o w s Vis ta® operating system
®
Win d o w s® XP operating system
®
Win d o w s® XP Professional x64 Edition operating system
®
Win d o w s Ser v e r® 2016 operating system
®
Win d o w s Ser v e r® 2012 R2 operating system
®
Win d o w s Ser v e r® 2012 operating system
®
Win d o w s Ser v e r® 2008 R2 operating system
®
Win d o w s Ser v e r® 2008 operating system
®
Win d o w s Ser v e r® 2003 R2 operating system
®
Win d o w s Ser v e r® 2003 operating system
®
Mac OS
In this manual, "Mac OS" is used to refer to macOS High Sierra, macOS Sierra, OS X El Capitan, OS X Yosemite, OS X Mavericks, OS X Mountain Lion, Mac OS X v10.7.x, and Mac OS X v10.6.8.
7
User's Guide

Important Instructions

Important Instructions

Safety Instructions

Read and follow these instructions to ensure safe use of this printer. Make sure you keep this manual for future reference. Also, be sure to follow all warnings and instructions marked on the printer.
❏ Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following
Web site to learn the meaning of the symbols.
http://support.epson.net/symbols
❏ Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of
other cords with this printer or the use of the supplied power cord with other equipment may result in re or electric shock.
❏ Be sure your AC power cord meets the relevant local safety standard.
❏ Never disassemble, modify, or attempt to repair the power cord, plug, printer unit, scanner unit, or options by
yourself, except as specically explained in the printer's manuals.
❏ Unplug the printer and refer servicing to qualied service personnel under the following conditions:
e power cord or plug is damaged; liquid has entered the printer; the printer has been dropped or the casing damaged; the printer does not operate normally or exhibits a distinct change in performance. Do not adjust controls that are not covered by the operating instructions.
❏ Place the printer near a wall outlet where the plug can be easily unplugged.
❏ Do not place or store the printer outdoors, near excessive dirt or dust, water, heat sources, or in locations
subject to shocks, vibrations, high temperature or humidity.
❏ Take care not to spill liquid on the printer and not to handle the printer with wet hands.
❏ If the LCD screen is damaged, contact your dealer. If the liquid crystal solution gets on your hands, wash them
thoroughly with soap and water. If the liquid crystal solution gets into your eyes, ush them immediately with water. If discomfort or vision problems remain
a thorough
aer
ushing,
see a doctor immediately.

Safety Instructions for Ink

❏ Be careful not to touch ink when you handle the ink tank, ink tank cap, and opened ink bottle or ink bottle cap.
❏ If ink gets on your skin, wash the area thoroughly with soap and water.
❏ If ink gets into your eyes, ush them immediately with water. If discomfort or vision problems continue aer
a thorough ushing, see a doctor immediately.
❏ If ink gets into your mouth, see a doctor right away.
❏ Do not disassemble the maintenance box; otherwise ink may get into your eyes or on your skin.
❏ Do not shake an ink bottle too vigorously or subject it to strong impacts as this can cause ink to leak.
❏ Keep ink bottle, the ink tank unit, and maintenance box out of the reach of children. Do not allow children to
drink from or handle the ink bottle and ink bottle cap.
8
User's Guide
Important Instructions

Printer Advisories and Warnings

Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this manual for future reference.

Advisories and Warnings for Setting Up the Printer

❏ Do not block or cover the vents and openings in the printer.
❏ Use only the type of power source indicated on the printer's label.
❏ Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and o.
❏ Avoid electrical outlets controlled by wall switches or automatic timers.
❏ Keep the entire computer system away from potential sources of electromagnetic interference, such as
loudspeakers or the base units of cordless telephones.
❏ e power-supply cords should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place
objects on top of the power-supply cords and do not allow the power-supply cords to be stepped on or run over. Be particularly careful to keep all the power-supply cords straight at the ends and the points where they enter and leave the transformer.
❏ If you use an extension cord with the printer, make sure that the total ampere rating of the devices plugged into
the extension cord does not exceed the cord's ampere rating. Also, make sure that the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere rating.
❏ If you plan to use the printer in Germany, the building installation must be protected by a 10 or 16 amp circuit
breaker to provide adequate short-circuit protection and over-current protection for the printer.
❏ When connecting the printer to a computer or other device with a cable, ensure the correct orientation of the
connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation may damage both devices connected by the cable.
❏ Place the printer on a
will not operate properly if it is tilted at an angle.
❏ Allow space above the printer so that you can fully raise the document cover.
❏ Leave enough space in front of the printer for the paper to be fully ejected.
❏ Avoid places subject to rapid changes in temperature and humidity. Also, keep the printer away from direct
sunlight, strong light, or heat sources.
stable surface that extends beyond the base of the printer in all directions. e printer
at,

Advisories and Warnings for Using the Printer

❏ Do not insert objects through the slots in the printer.
❏ Do not put your hand inside the printer during printing.
❏ Do not touch the white at cable and ink tube inside the printer.
❏ Do not use aerosol products that contain ammable gases inside or around the printer. Doing so may cause re.
❏ Do not move the print head by hand; otherwise, you may damage the printer.
❏ Be careful not to trap your ngers when closing the document cover.
❏ Do not press too hard on the scanner glass when placing the originals.
9
User's Guide
Important Instructions
❏ Prolonged use of the printer when the ink level is below the lower line could damage the printer. Fill the ink
tank to the upper line while the printer is not operating. To display the correct ink level estimates, reset the ink level aer lling the tank.
❏ Always turn the printer o using the
P
until the
❏ If you are not going to use the printer for a long period, be sure to unplug the power cord from the electrical
outlet.
❏ When liing the printer, place your hands in the positions shown below.
light stops ashing.
P
button. Do not unplug the printer or turn o the power at the outlet

Advisories and Warnings for Transporting or Storing the Printer

❏ When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down;
otherwise ink may leak.
❏ Before transporting the printer, make sure that the print head is in the home (far right) position.

Advisories and Warnings for Using the LCD Screen

❏ e LCD screen may contain a few small bright or dark spots, and because of its features it may have an uneven
brightness. ese are normal and do not indicate that it is damaged in any way.
❏ Only use a dry, so cloth for cleaning. Do not use liquid or chemical cleaners.
❏
exterior cover of the LCD screen could break if it receives a heavy impact. Contact your dealer if the
e screen's surface chips or cracks, and do not touch or attempt to remove the broken pieces.

Protecting Your Personal Information

When you give the printer to someone else or dispose of it, erase all the personal information stored in the printer's memory by selecting Settings > Restore Default Settings > Clear All Data and Settings on the control panel.
10
User's Guide

Printer Basics

Printer Basics

Part Names and Functions

Control panel Indicates the printer's status and allows you to make print settings.
A
Ink tank cover Open to rell the ink tank.
B
Ink tank Contains the ink tank.
C
Paper cassette cover Open to load paper in the paper cassette.
D
Front cover Open when removing jammed paper.
E
Output tray Holds the ejected paper.
F
11
User's Guide
Document cover Blocks external light while scanning.
A
Scanner glass Place the originals.
B
Print head Ink is ejected from the print head nozzles underneath.
C
Edge guide Feeds the paper straight into the printer. Slide to the edges of the paper.
D
Paper cassette Loads paper.
E
Output switch lever Raise to output paper to the output tray. Lower to output paper facing up to
F
Printer cover Open when removing jammed paper.
G
Printer Basics
the front of the printer.
Stopper Position the stopper to prevent print outs from falling from the output tray.
A
USB port Connects a USB cable to connect with a computer.
B
AC inlet Connects the power cord.
C
Rear paper feed slot Loads paper.
D
Rear cover Remove when removing jammed paper.
E
Maintenance box cover Open when replacing the maintenance box.
F

Control Panel

12
User's Guide
Printer Basics
A
B
C
D
E
F
G
H
I
Turns the printer on or o.
Unplug the power cord after checking that the power light is o.
Displays menus and messages. Use buttons on the control panel to select a menu or to make settings.
Displays the solutions when you are in trouble.
Use the u d l r buttons to move the focus to the target, and then press the OK button to open the selected menu or to make settings.
Stops the current operation.
Starts an operation such as printing or copying.
Applies to a variety of functions depending on the situation.
Returns to the previous screen.
Displays the home screen.

Guide to the LCD Screen

Menus and messages are displayed on the LCD screen. Select a menu or setting by pressing the u d l r buttons.

Guide to the Home Screen

e following icons and menus are displayed on the home screen.
A
When l and r are displayed, you can scroll right or left by pressing the l or r button.
13
User's Guide
Function icons and names are displayed as menu icons.
B
Printer Basics
Copy
Scan
Quiet Mode
Settings
Maintenance Access the menus recommended to improve the quality of your printouts. This is a shortcut to
Available buttons are displayed. In this example, you can proceed to the selected menu by pressing the OK button.
C
Enters Copy menu that allows you to copy a document.
Enters Scan menu that allows you to scan a document or a photo.
Displays Quiet Mode setting that allows you to reduce the noise the printer makes. However, enabling this may reduce print speed. Depending on the paper type and print quality settings you selected, there may be no dierence in the printer's noise level.
This is a shortcut to the following menu.
Settings > Printer Setup > Quiet Mode
Enters Settings menu that allows you to make maintenance and printer setup settings.
the following menu.
Settings > Maintenance
14
User's Guide

Preparing the Printer

Preparing the Printer

Loading Papers

Available Paper and Capacities

Note:
e paper size displayed diers depending on the driver.
Genuine Epson Paper
Epson recommends using genuine Epson paper to ensure high-quality printouts.
Note:
❏ e availability of paper varies by location. For the latest information on paper available in your area, contact Epson
support.
❏ When printing on genuine Epson paper at a user dened size, only Standard or Normal print quality settings are
available. Although some printer drivers allow you to select a better print quality, the printouts are printed using Standard or Normal.
Paper suitable for printing documents
Media Name Size Loading Capacity (Sheets) 2-Sided
Printing
Paper Cassette Rear Paper
Feed Slot
Epson Bright White Ink Jet Paper
Paper suitable for printing documents and photos
Media Name Size Loading Capacity (Sheets) 2-Sided
A4 200 1 ✓
Printing
Paper Cassette Rear Paper
Feed Slot
Epson Photo Quality Ink Jet Paper
Epson Matte Paper­Heavyweight
Epson Double-Sided Matte Paper
A4 100 1 –
A4 20 1 –
A4 1 1 –
15
User's Guide
Preparing the Printer
Related Information
& “Part Names and Functions” on page 11
Commercially Available Paper
Plain papers
Media Name Size Loading Capacity (Sheets) 2-Sided
Printing
Paper Cassette Rear Paper
Feed Slot
Plain paper
Copy paper
Letterhead
High quality plain paper
*1 Only printing from computer is available.
*2 Paper on which information such as the sender's name or corporation name are pre-printed in the header. There must be a
*2
margin of 3 mm or more at the top of the paper. 2-sided printing is not available for letterhead paper.
Letter, A4 250 1 ✓
B5, 16K (195×270 mm) 250 1 ✓
A5, A6, B6 250 1 -
Legal, Indian-Legal, 8.5×13 in.
User Dened (mm)
89×127 to 215.9x1200
User Dened (mm)
54x86 to 215.9×1200
User Dened (mm)
182x257 to 215.9×297
*1
*1
*1
11-
11-
-1-
11✓
Thick papers
Media Name Size Loading Capacity (Sheets) 2-Sided
Printing
Paper Cassette Rear Paper
Feed Slot
Thick paper
(91 to 256 g/m)
* Only printing from computer is available.
Letter, A4, B5, A5, A6, Legal - 1 -
User Dened (mm)
89×127 to 215.9×1200
*
-1-
16
User's Guide
Preparing the Printer
Envelopes
Media Name Size Loading Capacity (Envelopes) 2-Sided Printing
Envelope Envelope #10, Envelope
DL, Envelope C6
Paper Cassette
10 1 –
Rear Paper Feed Slot
Related Information
& “Part Names and Functions” on page 11
Paper Handling Precautions
❏ Read the instruction sheets supplied with the paper.
❏ To achieve high-quality printouts with genuine Epson paper, use the paper in the environment stated on the
sheets supplied with the paper.
❏ Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the
printable side.
❏ If the paper is curled, atten it or curl it slightly in the opposite direction before loading. Printing on curled
paper may cause paper jams and smears on the printout.
❏ Do not use paper that is wavy, torn, cut, folded, damp, too thick, too thin, or paper that has stickers stuck to it.
Using these types of paper causes paper jams and smears on the printout.
❏ Make sure you are using long-grain paper. If you are not sure what type of paper you are using, check the paper
packaging or contact the manufacturer to conrm the paper specications.
Related Information
& “Printer Specications” on page 116
17
User's Guide
Preparing the Printer

Loading Paper in the Paper Cassette

1. Open the paper cassette cover until it clicks.
2. Check that the printer is not operating, and then slide out the paper cassette.
Important:
c
e paper cassette cannot be removed.
Slide the edge guides to their maximum position.
3.
18
User's Guide
Preparing the Printer
4. With the printable side facing down, load paper until it touches the back of the paper cassette.
Important:
c
Do not load more than the maximum number of sheets specied for the paper.
❏ 8.5 x 13 in.
Load paper using the line.
❏ Legal
Pull out the legal paper guide and load paper using the line.
19
User's Guide
Preparing the Printer
5. Slide the edge guides to the edges of the paper.
6. Insert the paper cassette gently.
7. Close the paper cassette cover when loading paper shorter than A4 size.
8. On the control panel, set the size and type of the paper you loaded in the paper cassette. If your paper size is not displayed, select User-Dened.
To select an item, move the focus to the item using the
Note: ❏ You can also display the paper size and paper type settings screen by selecting Settings > Printer Setup > Paper
Source Settings > Paper Setting.
❏ For letterhead paper, select Letterhead as the paper type.
❏ For letterhead paper, if you print on paper that is smaller than the setting in the printer driver, the printer may print
beyond the edges of the paper which can lead to ink smears on your printouts and excess ink building up inside the printer. Make sure you select the correct paper size setting.
❏ 2-sided printing is not available for letterhead paper. Also, the print speed may be slower.
u d l r
buttons, and then press the OK button.
9. When you load business card size paper, lower the output switch lever to output the paper to the front of the printer.
Note:
We also recommend outputting envelopes to the front of the printer.
20
User's Guide
Preparing the Printer
Related Information
& “Paper Handling Precautions” on page 17 & “Available Paper and Capacities” on page 15 & “Loading Envelopes and Precautions” on page 22

Loading Paper in the Rear Paper Feed Slot

1. Slide out the edge guides.
2. Load a single sheet of paper at the center of the rear paper feed slot with the printable side facing up.
❏ Envelopes
❏ Pre-punched paper
Note:
❏ Load a single sheet of paper without binding holes at the top and bottom.
❏ Adjust the print position of your le to avoid printing over the holes.
21
User's Guide
Preparing the Printer
3. Slide the edge guides to the edges of the paper.
4. When you load thick paper or business card size paper, lower the output switch lever to output the paper to the front of the printer.
Note:
We also recommend outputting envelopes to the front of the printer.
Note:
❏ For letterhead paper, select Letterhead as the paper type.
❏ For letterhead paper, if you print on paper that is smaller than the setting in the printer driver, the printer may print
beyond the edges of the paper which can lead to ink smears on your printouts and excess ink building up inside the printer. Make sure you select the correct paper size setting.
❏ 2-sided printing is not available for letterhead paper. Also, the print speed may be slower.

Loading Envelopes and Precautions

Load envelopes in the center of the rear paper feed slot short edge rst with the ap facing down, and slide the edge guides to the edges of the envelopes.
22
User's Guide
Preparing the Printer
Load envelopes in the paper cassette with the ap facing up, and then slide the edge guides to the edges of the envelopes.
❏ Fan and align the edges of the envelopes before loading. When the stacked envelopes are pued up with air,
press them down to atten them before loading.
❏ Do not use envelopes that are curled or folded. Using these envelopes causes paper jams and smears on the
printout.
❏ Do not use envelopes with adhesive surfaces on the aps or window envelopes.
❏ Avoid using envelopes that are too thin, as they may curl during printing.
Related Information
& “Available Paper and Capacities” on page 15 & “Loading Paper in the Paper Cassette” on page 18

List of Paper Type

To obtain optimum printing results, select the paper type that suits the paper.
Media Name Media Type
Control Panel Printer Driver
Epson Bright White Ink Jet Paper Plain paper Plain paper
Epson Matte Paper-Heavyweight
Epson Double-Sided Matte Paper
Epson Photo Quality Ink Jet Paper Photo Quality IJ Epson Photo Quality Ink Jet
Matte Epson Matte
23
User's Guide
Preparing the Printer

Outputting Paper

❏ Printed paper is ejected to the output tray with the printed side facing down. For A4 size plain paper (with a
thickness of 80g/m²), up to 100 sheets can be ejected at a time. Outputting more than 100 sheets may cause paper to fall or a paper jam to occur. Remove any excess paper so that it does not exceed the maximum number of sheets that can be ejected.
❏ When you load thick paper or business card size paper, lower the output switch lever to output paper to the
front of the printer. We also recommend outputting envelopes to the front of the printer.

Placing Originals

Placing Originals on the Scanner Glass

Important:
c
When placing bulky originals such as books, prevent exterior light from shining directly onto the scanner glass.
1. Open the document cover.
24
User's Guide
Preparing the Printer
2. Remove any dust or stains on the surface of the scanner glass using a so, dry, clean cloth.
Note:
If there is any trash or dirt on the scanner glass, the scanning range may expand to include it, so the image of the original may be displaced or reduced.
3. Place the original face-down and slide it to the corner mark.
Note:
A range of 1.5 mm from the corner of the scanner glass is not scanned.
4. Close the cover gently.
Important:
c
Do not apply too much force to the scanner glass or the document cover. Otherwise, they may be damaged.
5. Remove the originals
Note:
If you leave the originals on the scanner glass for a long time, they may stick to the surface of the glass.
Placing an ID Card for Copying
Place an ID card 5 mm away from the corner mark of the scanner glass.
aer
scanning.
25
User's Guide
Preparing the Printer

Menu Options for Settings

Select Settings on the home screen of the printer to make various settings.

Menu Options for Maintenance

Select the menus on the control panel as described below.
Settings > Maintenance
Nozzle Check:
Select this feature to check if the print head nozzles are clogged. e printer prints a nozzle check pattern.
Head Cleaning:
Select this feature to clean clogged nozzles in the print head.
Power Cleaning:
Select this feature to replace all of the ink inside the ink tube. More ink is consumed than in usual cleaning. See the "Related Information" below for details on using this feature.
Print Head Alignment:
Select this feature to adjust the print head to improve print quality.
❏ Vertical Alignment
Select this feature if your printouts look blurry or text and lines are misaligned.
❏ Horizontal Alignment
Select this feature if horizontal banding appears at regular intervals in your printouts.
Reset Ink Level:
Select this feature to reset the ink level to 100% when relling the ink tank.
Maintenance Box Service Life:
Displays the approximate service life of the maintenance box. When is displayed, the
maintenance box is nearly full. When
is displayed, the maintenance box is full.
Paper Guide Cleaning:
Select this feature if there are ink stains on the internal rollers. e printer feeds paper to clean the internal rollers.
Related Information
& “Cleaning the Print Head (Head Cleaning)” on page 77 & “Aligning the Print Head” on page 80 & “
Relling
& “Cleaning the Paper Path for Ink Smears” on page 80
the Ink Tank” on page 68
26
User's Guide
Preparing the Printer

Menu Options for Printer Setup

Select the menus on the control panel as described below.
Settings > Printer Setup
Paper Source Settings:
Paper Setting:
Select the paper size and paper type you loaded in the paper sources.
A4/Letter Auto Switching:
Select On to feed paper from the paper source set as A4 size when there is no paper source set as Letter, or feed from the paper source set as Letter size when there is no paper source set as A4.
Error Notice:
Select On to display an error message when the selected paper size or type does not match the loaded paper.
Paper Setup Auto Display:
Select On to display the Paper Setting screen when loading paper in the paper cassette.
Quiet Mode:
Select On to reduce noise during printing, however, this may lower the print speed. Depending on the paper type and print quality settings you selected, there may be no dierence in the printer's noise level.
Power O Timer:
Your product may have this feature or the Power O Settings feature depending on the location of purchase.
Select this setting to turn the printer o automatically when it is not used for a specied period of time. You can adjust the time before power management is applied. Any increase will aect the product’s energy
eciency.
Please consider the environment before making any change.
Power O Settings:
Your product may have this feature or the Power O Timer feature depending on the location of purchase.
❏ Power O If Inactive
Select this setting to turn the printer o automatically if it is not used for a time. Any increase will before making any change.
❏ Power O If Disconnected
Select this setting to turn the printer o aer 30 minutes when all ports including the USB port are disconnected. is feature may not be available depending on your region.
aect
Language:
Select the language used on the LCD screen.
the product’s energy
27
eciency.
specied
Please consider the environment
period of
User's Guide
Sleep Timer:
Auto Error Solver:
Ink Drying Time:
Preparing the Printer
Adjust the time period to enter a sleep mode (energy saving mode) when the printer has not performed any operations. e LCD screen turns black when the setting time passes.
Select an action to perform when a 2-sided printing error or a memory full error occurs.
❏ On
Displays a warning and prints in single-sided mode when a 2-sided printing error occurs, or prints only what the printer could process when a memory full error occurs.
❏ O
Displays an error message and cancels printing.
Select the ink drying time you want to use when performing 2-sided printing. e printer prints the other side aer printing one side. If your printout is smeared, increase the time setting.
PC Connection via USB:
Select Enable to allow a computer to access the printer when connected by USB.
Related Information
& “Saving Power - Control Panel” on page 29

Menu Options for Print Status Sheet

Select the menus on the control panel as described below.
Settings > Print Status Sheet
Conguration Status Sheet:
Print information sheets showing the current printer status and settings.
Supply Status Sheet:
Print information sheets showing the status of consumables.
Usage History Sheet:
Print information sheets showing the usage history of the printer.

Menu Options for Print Counter

Select the menus on the control panel as described below.
Settings > Print Counter
Displays the total number of prints from the time you purchased the printer.
28
User's Guide
Preparing the Printer

Menu Options for Restore Default Settings

Select the menus on the control panel as described below.
Settings > Restore Default Settings
Resets the following menus to their defaults.
❏ Copy Settings
❏ Clear All Data and Settings

Menu Options for Firmware Version

Select the menus on the control panel as described below.
Settings > Firmware Version
Displays the current rmware version of your printer.

Saving Power

e printer enters sleep mode or turns o automatically if no operations are performed for a set period. You can adjust the time before power management is applied. Any increase will aect the product's energy eciency. Please consider the environment before making any change.
Depending on the location of purchase, the printer may have a feature that turns it o automatically if it is not connected for 30 minutes.

Saving Power - Control Panel

1. Select Settings on the home screen.
To select an item, move the focus to the item using the
2. Select Printer Setup.
3. Do one of the following.
u d l r
buttons, and then press the OK button.
❏ Select Sleep Timer or Power O Settings > Power O If Inactive or Power O If Disconnected, and then
make settings.
❏ Select Sleep Timer or Power O Timer, and then make settings.
Note: Your produ c t may h ave th e Power O Settings or Power O Ti m e r feature depending on the location of purchase.
29
User's Guide

Printing

Printing

Printing from the Printer Driver on Windows

Accessing the Printer Driver

When accessing the printer driver from the computer's control panel, the settings are applied to all of the applications.
Accessing the printer driver from the control panel
❏ Windows 10/Windows Server 2016
Click on the start button, and then select Windows System > Control Panel > Vie w d evi c es and p r inters in Hardware and Sound. Right-click on your printer, or press and hold it and then select Printing preferences.
❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Select Desktop > Settings > Control Panel > Vi e w de v ices a nd pri n t e r s in Hardware and Sound. Right-click on your printer, or press and hold it and then select Printing preferences.
❏ Windows 7/Windows Server 2008 R2
Click the start button, and select Control Panel > Vie w dev i ces a n d pr inte r s in Hardware and Sound. Right- click on your printer and select Printing preferences.
❏ Windows Vista/Windows Server 2008
Click the start button, and select Control Panel > Printers in Hardware and Sound. Right-click on your printer and select Printing preferences.
❏ Windows XP/Windows Server 2003 R2/Windows Server 2003
Click the start button, and select Control Panel > Printers and Other Hardware > Printers and Faxes. Right- click on your printer and select Printing preferences.
Accessing the printer driver from the printer icon on the task bar
e printer icon on the desktop task bar is a shortcut icon allowing you to quickly access the printer driver.
If you click the printer icon and select Printer Settings, you can access the same printer settings window as the one displayed from the control panel. If you double-click this icon, you can check the status of the printer.
Note: If the printer icon is not displayed on the task bar, access the printer driver window, click Monitoring Preferences on the Maintenance tab, and then select Register the shortcut icon to the taskbar.

Printing Basics

Note:
Operations may dier depending on the application. See the application's help for details.
1. Open the
Load paper in the printer if it has not already been loaded.
you want to print.
le
30
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