Epson C11CG27402BY User Manual
User's Guide
NPD5971-01 EN
User's Guide
Contents
Contents
About This Manual
Introduction to the Manuals. . . . . . . . . . . . . . . . . . .5
Using the Manual to Search for Information. . . . . . . 5
Marks and Symbols. . . . . . . . . . . . . . . . . . . . . . . . . 6
Descriptions Used in this Manual. . . . . . . . . . . . . . . 7
Operating System References. . . . . . . . . . . . . . . . . . 7
Important Instructions
Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . 8
Safety Instructions for Ink. . . . . . . . . . . . . . . . . . 8
Printer Advisories and Warnings. . . . . . . . . . . . . . . 9
Advisories and Warnings for Setting Up the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Advisories and Warnings for Using the Printer. . . 9 Advisories and Warnings for Transporting or Storing the Printer. . . . . . . . . . . . . . . . . . . . . . . 10 Advisories and Warnings for Using the LCD Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Protecting Your Personal Information. . . . . . . . . . . 10
Printer Basics
Part Names and Functions. . . . . . . . . . . . . . . . . . . 11
Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Guide to the LCD Screen. . . . . . . . . . . . . . . . . . . . 13
Guide to the Home Screen. . . . . . . . . . . . . . . . . 13
Preparing the Printer
Loading Papers. . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Available Paper and Capacities. . . . . . . . . . . . . . 15 Loading Paper in the Paper Cassette. . . . . . . . . . 18 Loading Paper in the Rear Paper Feed Slot. . . . . .21 Loading Envelopes and Precautions. . . . . . . . . . 22 List of Paper Type. . . . . . . . . . . . . . . . . . . . . . . 23
Outputting Paper. . . . . . . . . . . . . . . . . . . . . . . . . . 24
Placing Originals. . . . . . . . . . . . . . . . . . . . . . . . . . 24
Placing Originals on the Scanner Glass. . . . . . . . 24
Menu Options for Settings. . . . . . . . . . . . . . . . . . . 26
Menu Options for Maintenance. . . . . . . . . . . . . 26 Menu Options for Printer Setup. . . . . . . . . . . . . 27 Menu Options for Print Status Sheet. . . . . . . . . . 28 Menu Options for Print Counter. . . . . . . . . . . . .28 Menu Options for Restore Default Settings. . . . . 29 Menu Options for Firmware Version. . . . . . . . . . 29
Saving Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Saving Power - Control Panel. . . . . . . . . . . . . . . 29
Printing
Printing from the Printer Driver on Windows. . . . . 30
Accessing the Printer Driver. . . . . . . . . . . . . . . . 30 Printing Basics. . . . . . . . . . . . . . . . . . . . . . . . . .30 Printing on 2-Sides. . . . . . . . . . . . . . . . . . . . . . .32 Printing Several Pages on One Sheet. . . . . . . . . . 33 Printing and Stacking in Page Order (Reverse Order Printing). . . . . . . . . . . . . . . . . . . . . . . . . 33 Printing a Reduced or Enlarged Document. . . . . 34 Printing One Image on Multiple Sheets for Enlargement (Creating a Poster). . . . . . . . . . . . . 34 Printing with a Header and Footer. . . . . . . . . . . 40 Printing a Watermark. . . . . . . . . . . . . . . . . . . . .41 Printing Multiple Files Together. . . . . . . . . . . . . 41 Adjusting the Print Tone. . . . . . . . . . . . . . . . . . .42 Printing to Emphasize Thin Lines. . . . . . . . . . . . 43 Printing to Enhance Light Text and Lines. . . . . . 43 Printing Clear Bar Codes. . . . . . . . . . . . . . . . . . 44 Canceling Printing. . . . . . . . . . . . . . . . . . . . . . . 44 Menu Options for the Printer Driver. . . . . . . . . . 44
Printing from the Printer Driver on Mac OS. . . . . . 47
Printing Basics. . . . . . . . . . . . . . . . . . . . . . . . . .47 Printing on 2-Sides. . . . . . . . . . . . . . . . . . . . . . .49 Printing Several Pages on One Sheet. . . . . . . . . . 50 Printing and Stacking in Page Order (Reverse Order Printing). . . . . . . . . . . . . . . . . . . . . . . . . 50 Printing a Reduced or Enlarged Document. . . . . 51 Canceling Printing. . . . . . . . . . . . . . . . . . . . . . . 51 Menu Options for the Printer Driver. . . . . . . . . . 52 Making Operation Settings for the Mac OS
Printer Driver. . . . . . . . . . . . . . . . . . . . . . . . . . 53
Canceling the Ongoing Job. . . . . . . . . . . . . . . . . . . 54
Copying
Copying. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Copying on 2-Sides. . . . . . . . . . . . . . . . . . . . . . . . 55
Copying Multiple Originals onto One Sheet. . . . . . .56
Menu Options for Copying. . . . . . . . . . . . . . . . . . .56
Scanning
Scanning Using the Control Panel. . . . . . . . . . . . . .59
Scanning to a Computer. . . . . . . . . . . . . . . . . . . 59
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User's Guide
Contents
Scanning from a Computer. . . . . . . . . . . . . . . . . . .62
Scanning Using Epson Scan 2. . . . . . . . . . . . . . . 62
Refilling Ink and Replacing
Maintenance Boxes
Checking the Status of the Remaining Ink and
the Maintenance Box. . . . . . . . . . . . . . . . . . . . . . . 66
Checking the Status of the Maintenance Box - Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . 66 Checking the Status of the Remaining Ink
and the Maintenance Box - Windows. . . . . . . . . 66 Checking the Status of the Remaining Ink
and the Maintenance Box - Mac OS. . . . . . . . . . 66
Ink Bottle Codes. . . . . . . . . . . . . . . . . . . . . . . . . . 67
Ink Bottle Handling Precautions. . . . . . . . . . . . . . . 67
Ref illing the Ink Tank. . . . . . . . . . . . . . . . . . . . . . .68
Maintenance Box Code. . . . . . . . . . . . . . . . . . . . . 72
Maintenance Box Handling Precautions. . . . . . . . . 72
Replacing a Maintenance Box. . . . . . . . . . . . . . . . . 73
Maintaining the Printer
Preventing the Print Head from Drying. . . . . . . . 74
Check if Nozzles are Clogged (Nozzle Check). . . . 74
Check if Nozzles are Clogged (Nozzle Check)
- Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . 74 Check if Nozzles are Clogged (Nozzle Check)
- Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Check if Nozzles are Clogged (Nozzle Check)
- Mac OS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Cleaning the Print Head (Head Cleaning). . . . . . . . 77
Cleaning the Print Head - Control Panel. . . . . . . 77
Cleaning the Print Head - Windows. . . . . . . . . . 77
Cleaning the Print Head - Mac OS. . . . . . . . . . . 78
Power Cleaning the Print Head (Power Cleaning). . 78
Running Power Cleaning - Control Panel. . . . . . 79
Running Power Cleaning - Windows. . . . . . . . . . 79
Running Power Cleaning - Mac OS. . . . . . . . . . . 79
Aligning the Print Head. . . . . . . . . . . . . . . . . . . . . 80
Aligning the Print Head - Control Panel. . . . . . . 80
Cleaning the Paper Path. . . . . . . . . . . . . . . . . . . . . 80
Cleaning the Paper Path for Ink Smears. . . . . . . .80 Cleaning the Paper Path for Paper Feeding Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Cleaning the Scanner Glass. . . . . . . . . . . . . . . . . . .83
Cleaning the Translucent Film. . . . . . . . . . . . . . . . 83
Checking the Total Number of Pages Fed
T hrough the Printer. . . . . . . . . . . . . . . . . . . . . . . . 85
Checking the Total Number of Pages Fed
Through the Printer - Control Panel. . . . . . . . . . 85 Checking the Total Number of Pages Fed
T hrough the Printer - Windows. . . . . . . . . . . . . 86 Checking the Total Number of Pages Fed
T hrough the Printer - Mac OS. . . . . . . . . . . . . . .86
Saving Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Saving Power - Control Panel. . . . . . . . . . . . . . . 86
Software Information
Application for Scanning Documents and
Images (Epson Scan 2). . . . . . . . . . . . . . . . . . . . . . 88
Application for Configuring Scanning Operations from the Control Panel (Epson
Event Manager). . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Application for Printing Web Pages (E-Web Print). . 89
Software Update Tools (EPSON Software
Updater). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Installing Applications. . . . . . . . . . . . . . . . . . . . . . 90
Updating Applications and Firmware. . . . . . . . . . . 91
Uninstalling Applications. . . . . . . . . . . . . . . . . . . . 91
Uninstalling Applications - Windows. . . . . . . . . 91
Uninstalling Applications - Mac OS. . . . . . . . . . 92
Solving Problems
Checking the Printer Status. . . . . . . . . . . . . . . . . . 93
Checking Error Codes on the LCD Screen. . . . . .93 Checking the Printer Status - Windows. . . . . . . . 93 Checking the Printer Status - Mac OS. . . . . . . . . 94
Checking the Software Status. . . . . . . . . . . . . . . . . 94
Removing Jammed Paper. . . . . . . . . . . . . . . . . . . . 94
Removing Jammed Paper from the Front Cover. .94 Removing Jammed Paper from the Rear
Paper Feed Slot. . . . . . . . . . . . . . . . . . . . . . . . . 96 Removing Jammed Paper from Inside the
Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96 Removing Jammed Paper from Rear Cover. . . . . 97
Paper Does Not Feed Correctly. . . . . . . . . . . . . . . .98
Paper Jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . .99 Paper Feeds at a Slant. . . . . . . . . . . . . . . . . . . . . 99 Ejected Paper Falls from the Output Tray. . . . . . 99 Paper is Ejected During Printing. . . . . . . . . . . . .99
Power and Control Panel Problems. . . . . . . . . . . . . 99
Power Does Not Turn On. . . . . . . . . . . . . . . . . . 99
Power Does Not Turn Of f. . . . . . . . . . . . . . . . . . 99
Power Turns Of f Automatically. . . . . . . . . . . . . . 99
LCD Screen Gets Dark. . . . . . . . . . . . . . . . . . . 100
Cannot Print from a Computer. . . . . . . . . . . . . . . 100
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User's Guide
Contents
Checking the Connection (USB). . . . . . . . . . . . 100 Checking the Software and Data. . . . . . . . . . . . 100 Checking the Printer Status from the
Computer (Windows). . . . . . . . . . . . . . . . . . . .102 Checking the Printer Status from the
Computer (Mac OS). . . . . . . . . . . . . . . . . . . . .103
Printout Problems. . . . . . . . . . . . . . . . . . . . . . . . 103
Printout is Scuf fed or Color is Missing. . . . . . . .103 Banding or Unexpected Colors Appear. . . . . . . 104 Colored Banding Appears at Intervals of Approximately 3.3 cm. . . . . . . . . . . . . . . . . . . .104 Vertical Banding or Misalignment. . . . . . . . . . .105 Print Quality is Poor. . . . . . . . . . . . . . . . . . . . .105 Paper Is Smeared or Scuf fed. . . . . . . . . . . . . . . 106 Paper is Smeared During Automatic 2-Sided Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Printed Photos are Sticky. . . . . . . . . . . . . . . . . 107 The Position, Size, or Margins of the Printout
Are Incorrect. . . . . . . . . . . . . . . . . . . . . . . . . . 107 Printed Characters Are Incorrect or Garbled. . . 108 The Printed Image Is Inverted. . . . . . . . . . . . . . 108 Mosaic-Like Patterns in the Prints. . . . . . . . . . .108 Uneven Colors, Smears, Dots, or Straight
Lines Appear in the Copied Image. . . . . . . . . . .108 Moiré (Cross-Hatch) Patterns Appear in the Copied Image. . . . . . . . . . . . . . . . . . . . . . . . . 109 An Image of the Reverse Side of the Original Appears in the Copied Image. . . . . . . . . . . . . . 109 The Printout Problem Could Not be Cleared. . . 109
Other Printing Problems. . . . . . . . . . . . . . . . . . . 109
Printing Is Too Slow. . . . . . . . . . . . . . . . . . . . . 109 Printing or Copying Slows Down
Dramatically During Continuous Operation. . . 110
Cannot Start Scanning. . . . . . . . . . . . . . . . . . . . . 110
Scanned Image Problems. . . . . . . . . . . . . . . . . . . 111
Uneven Colors, Dirt, Spots, and so on Appear when Scanning from the Scanner Glass. . . . . . . 111
T he Image Quality Is Rough. . . . . . . . . . . . . . . 111 Offset Appears in the Background of Images. . . 111 Text is Blurred. . . . . . . . . . . . . . . . . . . . . . . . . 112 Moiré Patterns (Web-Like Shadows) Appear. . . 112 Cannot Scan the Correct Area on the
Scanner Glass. . . . . . . . . . . . . . . . . . . . . . . . . .112 Text is Not Recognized Correctly when
Saving as a Searchable PDF. . . . . . . . . . . . . . . .112 Cannot Solve Problems in the Scanned Image. . 113
Other Scanning Problems. . . . . . . . . . . . . . . . . . . 114
Scanning Is Too Slow. . . . . . . . . . . . . . . . . . . . 114
Scanning Slows Down Dramatically During
Continuous Scanning. . . . . . . . . . . . . . . . . . . . 114
Scanning Stops when Scanning to PDF/ Multi-TIFF. . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Other Problems. . . . . . . . . . . . . . . . . . . . . . . . . . 114
Operation Sounds Are Loud. . . . . . . . . . . . . . . 114 Application Is Blocked by a Firewall (for
Windows Only). . . . . . . . . . . . . . . . . . . . . . . . 115 A Message Prompting You to Reset the Ink
Level is Displayed. . . . . . . . . . . . . . . . . . . . . . .115 Ink Spilled. . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Appendix
Technical Specifications. . . . . . . . . . . . . . . . . . . . 116
Printer Specif ications. . . . . . . . . . . . . . . . . . . . 116 Scanner Specif ications. . . . . . . . . . . . . . . . . . . 117 Interface Specif ications. . . . . . . . . . . . . . . . . . . 117 Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Electrical Specif ications. . . . . . . . . . . . . . . . . . 118 Environmental Specif ications. . . . . . . . . . . . . . 118 System Requirements. . . . . . . . . . . . . . . . . . . . 119
Regulatory Information. . . . . . . . . . . . . . . . . . . . 119
Standards and Approvals for European Model. . 119 Restrictions on Copying. . . . . . . . . . . . . . . . . . 119
Transporting and Storing the Printer. . . . . . . . . . . 120
Copyright. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Trademarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Where to Get Help. . . . . . . . . . . . . . . . . . . . . . . . 125
Technical Support Web Site. . . . . . . . . . . . . . . .125
Contacting Epson Support. . . . . . . . . . . . . . . . 125
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User's Guide
About This Manual
About This Manual
Introduction to the Manuals
The following manuals are supplied with your Epson printer. As well as the manuals, check the various types of help information available from the printer itself or from the Epson software applications.
Start Here (paper manual)
Provides you with information on setting up the printer, installing the software, using the printer, solving problems, and so on.
User's Guide (digital manual)
This manual. Provides overall information and instructions on using the printer, and on solving problems.
You can obtain the latest versions of the above manuals with the following methods.
Paper manual
Visit the Epson Europe support website at http://www.epson.eu/Support, or the Epson worldwide support website at http://support.epson.net/.
Digital manual
Start EPSON Software Updater on your computer. EPSON Software Updater checks for available updates of Epson software applications and the digital manuals, and allows you to download the latest ones.
Related Information
& “Software Update Tools (EPSON Software Updater)” on page 89
Using the Manual to Search for Information
The PDF manual allows you to search for information you are looking for by keyword, or jump directly to specific sections using the bookmarks. You can also print only the pages you need. This section explains how to use a PDF manual that has been opened in Adobe Reader X on your computer.
Searching by keyword
Click Edit > Advanced Search. Enter the keyword (text) for information you want to find in the search window, and then click Search. Hits are displayed as a list. Click one of the displayed hits to jump to that page.
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User's Guide
About This Manual
Jumping directly from bookmarks
Click a title to jump to that page. Click + or > to view the lower level titles in that section. To return to the previous page, perform the following operation on your keyboard.
Windows: Hold down Alt, and then press ←.
Mac OS: Hold down the command key, and then press ←.
Printing only the pages you need
You can extract and print only the pages you need. Click Print in the File menu, and then specify the pages you want to print in Pages in Pages to Print.
To specify a series of pages, enter a hyphen between the start page and the end page. Example: 20-25
To specify pages that are not in series, divide the pages with commas. Example: 5, 10, 15
Marks and Symbols
!Caution:
Instructions that must be followed carefully to avoid bodily injury.
cImportant:
Instructions that must be observed to avoid damage to your equipment.
Note:
Provides complementary and reference information.
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User's Guide
About This Manual
Related Information
& Links to related sections.
Descriptions Used in this Manual
Screenshots of the printer driver and the Epson Scan 2 (scanner driver) screens are from Windows 10 or macOS High Sierra. The content displayed on the screens varies depending on the model and situation.
Illustrations used in this manual are examples only. Although there may be slight differences depending on the model, the method of operation is the same.
Some of the menu items on the LCD screen vary depending on the model and settings.
You can read the QR code using dedicated app.
Operating System References
Windows
In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista", "Windows XP", "Windows Server 2016", "Windows Server 2012 R2", "Windows Server 2012", "Windows Server 2008 R2", "Windows Server 2008", "Windows Server 2003 R2", and "Windows Server 2003" refer to the following operating systems. Additionally, "Windows" is used to refer to all versions.
Microsoft® Windows® 10 operating system
Microsoft® Windows® 8.1 operating system
Microsoft® Windows® 8 operating system
Microsoft® Windows® 7 operating system
Microsoft® Windows Vista® operating system
Microsoft® Windows® XP operating system
Microsoft® Windows® XP Professional x64 Edition operating system
Microsoft® Windows Server®2016 operating system
Microsoft® Windows Server®2012 R2 operating system
Microsoft® Windows Server®2012 operating system
Microsoft® Windows Server®2008 R2 operating system
Microsoft® Windows Server®2008 operating system
Microsoft® Windows Server®2003 R2 operating system
Microsoft® Windows Server®2003 operating system
Mac OS
In this manual, "Mac OS" is used to refer to macOS High Sierra, macOS Sierra, OS X El Capitan, OS X Yosemite, OS X Mavericks, OS X Mountain Lion, Mac OS X v10.7.x, and Mac OS X v10.6.8.
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User's Guide
Important Instructions
Important Instructions
Safety Instructions
Read and follow these instructions to ensure safe use of this printer. Make sure you keep this manual for future reference. Also, be sure to follow all warnings and instructions marked on the printer.
Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following Web site to learn the meaning of the symbols.
http://support.epson.net/symbols
Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of other cords with this printer or the use of the supplied power cord with other equipment may result in fire or electric shock.
Be sure your AC power cord meets the relevant local safety standard.
Never disassemble, modify, or attempt to repair the power cord, plug, printer unit, scanner unit, or options by yourself, except as specifically explained in the printer's manuals.
Unplug the printer and refer servicing to qualified service personnel under the following conditions:
The power cord or plug is damaged; liquid has entered the printer; the printer has been dropped or the casing damaged; the printer does not operate normally or exhibits a distinct change in performance. Do not adjust controls that are not covered by the operating instructions.
Place the printer near a wall outlet where the plug can be easily unplugged.
Do not place or store the printer outdoors, near excessive dirt or dust, water, heat sources, or in locations subject to shocks, vibrations, high temperature or humidity.
Take care not to spill liquid on the printer and not to handle the printer with wet hands.
If the LCD screen is damaged, contact your dealer. If the liquid crystal solution gets on your hands, wash them thoroughly with soap and water. If the liquid crystal solution gets into your eyes, flush them immediately with water. If discomfort or vision problems remain after a thorough flushing, see a doctor immediately.
Safety Instructions for Ink
Be careful not to touch ink when you handle the ink tank, ink tank cap, and opened ink bottle or ink bottle cap.
If ink gets on your skin, wash the area thoroughly with soap and water.
If ink gets into your eyes, flush them immediately with water. If discomfort or vision problems continue after a thorough flushing, see a doctor immediately.
If ink gets into your mouth, see a doctor right away.
Do not disassemble the maintenance box; otherwise ink may get into your eyes or on your skin.
Do not shake an ink bottle too vigorously or subject it to strong impacts as this can cause ink to leak.
Keep ink bottle, the ink tank unit, and maintenance box out of the reach of children. Do not allow children to drink from or handle the ink bottle and ink bottle cap.
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User's Guide
Important Instructions
Printer Advisories and Warnings
Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this manual for future reference.
Advisories and Warnings for Setting Up the Printer
Do not block or cover the vents and openings in the printer.
Use only the type of power source indicated on the printer's label.
Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and off.
Avoid electrical outlets controlled by wall switches or automatic timers.
Keep the entire computer system away from potential sources of electromagnetic interference, such as loudspeakers or the base units of cordless telephones.
The power-supply cords should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place objects on top of the power-supply cords and do not allow the power-supply cords to be stepped on or run over. Be particularly careful to keep all the power-supply cords straight at the ends and the points where they enter and leave the transformer.
If you use an extension cord with the printer, make sure that the total ampere rating of the devices plugged into the extension cord does not exceed the cord's ampere rating. Also, make sure that the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere rating.
If you plan to use the printer in Germany, the building installation must be protected by a 10 or 16 amp circuit breaker to provide adequate short-circuit protection and over-current protection for the printer.
When connecting the printer to a computer or other device with a cable, ensure the correct orientation of the connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation may damage both devices connected by the cable.
Place the printer on a flat, stable surface that extends beyond the base of the printer in all directions. The printer will not operate properly if it is tilted at an angle.
Allow space above the printer so that you can fully raise the document cover.
Leave enough space in front of the printer for the paper to be fully ejected.
Avoid places subject to rapid changes in temperature and humidity. Also, keep the printer away from direct sunlight, strong light, or heat sources.
Advisories and Warnings for Using the Printer
Do not insert objects through the slots in the printer.
Do not put your hand inside the printer during printing.
Do not touch the white flat cable and ink tube inside the printer.
Do not use aerosol products that contain flammable gases inside or around the printer. Doing so may cause fire.
Do not move the print head by hand; otherwise, you may damage the printer.
Be careful not to trap your fingers when closing the document cover.
Do not press too hard on the scanner glass when placing the originals.
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User's Guide
Important Instructions
Prolonged use of the printer when the ink level is below the lower line could damage the printer. Fill the ink tank to the upper line while the printer is not operating. To display the correct ink level estimates, reset the ink level after filling the tank.
Always turn the printer off using the P button. Do not unplug the printer or turn off the power at the outlet until the P light stops flashing.
If you are not going to use the printer for a long period, be sure to unplug the power cord from the electrical outlet.
When lifting the printer, place your hands in the positions shown below.
Advisories and Warnings for Transporting or Storing the Printer
When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down; otherwise ink may leak.
Before transporting the printer, make sure that the print head is in the home (far right) position.
Advisories and Warnings for Using the LCD Screen
The LCD screen may contain a few small bright or dark spots, and because of its features it may have an uneven brightness. These are normal and do not indicate that it is damaged in any way.
Only use a dry, soft cloth for cleaning. Do not use liquid or chemical cleaners.
The exterior cover of the LCD screen could break if it receives a heavy impact. Contact your dealer if the screen's surface chips or cracks, and do not touch or attempt to remove the broken pieces.
Protecting Your Personal Information
When you give the printer to someone else or dispose of it, erase all the personal information stored in the printer's memory by selecting Settings > Restore Default Settings > Clear All Data and Settings on the control panel.
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User's Guide
Printer Basics
Printer Basics
Part Names and Functions
A |
Control panel |
Indicates the printer's status and allows you to make print settings. |
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B |
Ink tank cover |
Open to refill the ink tank. |
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C |
Ink tank |
Contains the ink tank. |
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D |
Paper cassette cover |
Open to load paper in the paper cassette. |
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E |
Front cover |
Open when removing jammed paper. |
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F |
Output tray |
Holds the ejected paper. |
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11
User's Guide
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Printer Basics |
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A |
Document cover |
Blocks external light while scanning. |
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B |
Scanner glass |
Place the originals. |
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C |
Print head |
Ink is ejected from the print head nozzles underneath. |
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D |
Edge guide |
Feeds the paper straight into the printer. Slide to the edges of the paper. |
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E |
Paper cassette |
Loads paper. |
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F |
Output switch lever |
Raise to output paper to the output tray. Lower to output paper facing up to |
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the front of the printer. |
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G |
Printer cover |
Open when removing jammed paper. |
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A |
Stopper |
Position the stopper to prevent print outs from falling from the output tray. |
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B |
USB port |
Connects a USB cable to connect with a computer. |
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C |
AC inlet |
Connects the power cord. |
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D |
Rear paper feed slot |
Loads paper. |
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E |
Rear cover |
Remove when removing jammed paper. |
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F |
Maintenance box cover |
Open when replacing the maintenance box. |
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Control Panel
12
User's Guide
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Printer Basics |
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A |
Turns the printer on or off. |
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Unplug the power cord after checking that the power light is off. |
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B |
Displays menus and messages. Use buttons on the control panel to select a menu or to make settings. |
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C |
Displays the solutions when you are in trouble. |
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D |
Use the u d l r buttons to move the focus to the target, and then press the OK button to open the selected |
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menu or to make settings. |
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E |
Stops the current operation. |
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F |
Starts an operation such as printing or copying. |
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G |
Applies to a variety of functions depending on the situation. |
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H |
Returns to the previous screen. |
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I |
Displays the home screen. |
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Guide to the LCD Screen
Menus and messages are displayed on the LCD screen. Select a menu or setting by pressing the u d l r buttons.
Guide to the Home Screen
The following icons and menus are displayed on the home screen.
A When l and r are displayed, you can scroll right or left by pressing the l or r button.
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User's Guide
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Printer Basics |
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B |
Function icons and names are displayed as menu icons. |
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Copy |
Enters Copy menu that allows you to copy a document. |
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Scan |
Enters Scan menu that allows you to scan a document or a photo. |
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Quiet Mode |
Displays Quiet Mode setting that allows you to reduce the noise the printer makes. However, |
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enabling this may reduce print speed. Depending on the paper type and print quality settings |
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you selected, there may be no difference in the printer's noise level. |
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This is a shortcut to the following menu. |
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Settings > Printer Setup > Quiet Mode |
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Settings |
Enters Settings menu that allows you to make maintenance and printer setup settings. |
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Maintenance |
Access the menus recommended to improve the quality of your printouts. This is a shortcut to |
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the following menu. |
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Settings > Maintenance |
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C |
Available buttons are displayed. In this example, you can proceed to the selected menu by pressing the OK button. |
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14
User's Guide
Preparing the Printer
Preparing the Printer
Loading Papers
Available Paper and Capacities
Note:
The paper size displayed differs depending on the driver.
Genuine Epson Paper
Epson recommends using genuine Epson paper to ensure high-quality printouts.
Note:
The availability of paper varies by location. For the latest information on paper available in your area, contact Epson support.
When printing on genuine Epson paper at a user defined size, only Standard or Normal print quality settings are available. Although some printer drivers allow you to select a better print quality, the printouts are printed using
Standard or Normal.
Paper suitable for printing documents 
Media Name |
Size |
Loading Capacity (Sheets) |
2-Sided |
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Printing |
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Paper Cassette |
Rear Paper |
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Feed Slot |
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Epson Bright White Ink Jet |
A4 |
200 |
1 |
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Paper |
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Paper suitable for printing documents and photos 
Media Name |
Size |
Loading Capacity (Sheets) |
2-Sided |
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Printing |
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Paper Cassette |
Rear Paper |
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Feed Slot |
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Epson Photo Quality Ink Jet |
A4 |
100 |
1 |
– |
Paper |
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Epson Matte Paper- |
A4 |
20 |
1 |
– |
Heavyweight |
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Epson Double-Sided Matte |
A4 |
1 |
1 |
– |
Paper |
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15
User's Guide
Preparing the Printer
Related Information
& “Part Names and Functions” on page 11
Commercially Available Paper
Plain papers
Media Name |
Size |
Loading Capacity (Sheets) |
2-Sided |
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Printing |
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Paper Cassette |
Rear Paper |
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Feed Slot |
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Plain paper |
Letter, A4 |
250 |
1 |
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Copy paper |
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B5, 16K (195×270 mm) |
250 |
1 |
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Letterhead*2 |
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A5, A6, B6 |
250 |
1 |
- |
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High quality plain paper |
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Legal, Indian-Legal, 8.5×13 |
1 |
1 |
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in. |
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User Defined (mm)*1 |
1 |
1 |
- |
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89×127 to 215.9x1200 |
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User Defined (mm)*1 |
- |
1 |
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54x86 to 215.9×1200 |
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User Defined (mm)*1 |
1 |
1 |
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182x257 to 215.9×297 |
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*1 Only printing from computer is available.
*2 Paper on which information such as the sender's name or corporation name are pre-printed in the header. There must be a margin of 3 mm or more at the top of the paper. 2-sided printing is not available for letterhead paper.
Thick papers
Media Name |
Size |
Loading Capacity (Sheets) |
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2-Sided |
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Printing |
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Paper Cassette |
Rear Paper |
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Feed Slot |
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Thick paper |
Letter, A4, B5, A5, A6, Legal |
- |
1 |
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(91 to 256 g/m2) |
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User Defined (mm)* |
- |
1 |
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89×127 to 215.9×1200 |
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*Only printing from computer is available.
16
User's Guide
Preparing the Printer
Envelopes
Media Name |
Size |
Loading Capacity (Envelopes) |
2-Sided Printing |
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Paper |
Rear Paper Feed |
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Cassette |
Slot |
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Envelope |
Envelope #10, Envelope |
10 |
1 |
– |
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DL, Envelope C6 |
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Related Information
& “Part Names and Functions” on page 11
Paper Handling Precautions
Read the instruction sheets supplied with the paper.
To achieve high-quality printouts with genuine Epson paper, use the paper in the environment stated on the sheets supplied with the paper.
Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the printable side.
If the paper is curled, flatten it or curl it slightly in the opposite direction before loading. Printing on curled paper may cause paper jams and smears on the printout.
Do not use paper that is wavy, torn, cut, folded, damp, too thick, too thin, or paper that has stickers stuck to it. Using these types of paper causes paper jams and smears on the printout.
Make sure you are using long-grain paper. If you are not sure what type of paper you are using, check the paper packaging or contact the manufacturer to confirm the paper specifications.
Related Information
& “Printer Specifications” on page 116
17
User's Guide
Preparing the Printer
Loading Paper in the Paper Cassette
1.Open the paper cassette cover until it clicks.
2.Check that the printer is not operating, and then slide out the paper cassette.
cImportant:
The paper cassette cannot be removed.
3.Slide the edge guides to their maximum position.
18
User's Guide
Preparing the Printer
4.With the printable side facing down, load paper until it touches the back of the paper cassette.
cImportant:
Do not load more than the maximum number of sheets specified for the paper.
8.5 x 13 in.
Load paper using the line.
Legal
Pull out the legal paper guide and load paper using the line.
19
User's Guide
Preparing the Printer
5.Slide the edge guides to the edges of the paper.
6.Insert the paper cassette gently.
7.Close the paper cassette cover when loading paper shorter than A4 size.
8.On the control panel, set the size and type of the paper you loaded in the paper cassette. If your paper size is not displayed, select User-Defined.
To select an item, move the focus to the item using the u d l r buttons, and then press the OK button.
Note:
You can also display the paper size and paper type settings screen by selecting Settings > Printer Setup > Paper Source Settings > Paper Setting.
For letterhead paper, select Letterhead as the paper type.
For letterhead paper, if you print on paper that is smaller than the setting in the printer driver, the printer may print beyond the edges of the paper which can lead to ink smears on your printouts and excess ink building up inside the printer. Make sure you select the correct paper size setting.
2-sided printing is not available for letterhead paper. Also, the print speed may be slower.
9.When you load business card size paper, lower the output switch lever to output the paper to the front of the printer.
Note:
We also recommend outputting envelopes to the front of the printer.
20
User's Guide
Preparing the Printer
Related Information
&“Paper Handling Precautions” on page 17
&“Available Paper and Capacities” on page 15
&“Loading Envelopes and Precautions” on page 22
Loading Paper in the Rear Paper Feed Slot
1.Slide out the edge guides.
2.Load a single sheet of paper at the center of the rear paper feed slot with the printable side facing up.
Envelopes
Pre-punched paper
Note:
Load a single sheet of paper without binding holes at the top and bottom.
Adjust the print position of your file to avoid printing over the holes.
21
User's Guide
Preparing the Printer
3.Slide the edge guides to the edges of the paper.
4.When you load thick paper or business card size paper, lower the output switch lever to output the paper to the front of the printer.
Note:
We also recommend outputting envelopes to the front of the printer.
Note:
For letterhead paper, select Letterhead as the paper type.
For letterhead paper, if you print on paper that is smaller than the setting in the printer driver, the printer may print beyond the edges of the paper which can lead to ink smears on your printouts and excess ink building up inside the printer. Make sure you select the correct paper size setting.
2-sided printing is not available for letterhead paper. Also, the print speed may be slower.
Loading Envelopes and Precautions
Load envelopes in the center of the rear paper feed slot short edge first with the flap facing down, and slide the edge guides to the edges of the envelopes.
22
User's Guide
Preparing the Printer
Load envelopes in the paper cassette with the flap facing up, and then slide the edge guides to the edges of the envelopes.
Fan and align the edges of the envelopes before loading. When the stacked envelopes are puffed up with air, press them down to flatten them before loading.
Do not use envelopes that are curled or folded. Using these envelopes causes paper jams and smears on the printout.
Do not use envelopes with adhesive surfaces on the flaps or window envelopes.
Avoid using envelopes that are too thin, as they may curl during printing.
Related Information
&“Available Paper and Capacities” on page 15
&“Loading Paper in the Paper Cassette” on page 18
List of Paper Type
To obtain optimum printing results, select the paper type that suits the paper.
Media Name |
Media Type |
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Control Panel |
Printer Driver |
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Epson Bright White Ink Jet Paper |
Plain paper |
Plain paper |
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Epson Matte Paper-Heavyweight |
Matte |
Epson Matte |
Epson Double-Sided Matte Paper |
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Epson Photo Quality Ink Jet Paper |
Photo Quality IJ |
Epson Photo Quality Ink Jet |
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23
User's Guide
Preparing the Printer
Outputting Paper
Printed paper is ejected to the output tray with the printed side facing down. For A4 size plain paper (with a thickness of 80g/m²), up to 100 sheets can be ejected at a time. Outputting more than 100 sheets may cause paper to fall or a paper jam to occur. Remove any excess paper so that it does not exceed the maximum number of sheets that can be ejected.
When you load thick paper or business card size paper, lower the output switch lever to output paper to the front of the printer. We also recommend outputting envelopes to the front of the printer.
Placing Originals
Placing Originals on the Scanner Glass
cImportant:
When placing bulky originals such as books, prevent exterior light from shining directly onto the scanner glass.
1.Open the document cover.
24
User's Guide
Preparing the Printer
2.Remove any dust or stains on the surface of the scanner glass using a soft, dry, clean cloth.
Note:
If there is any trash or dirt on the scanner glass, the scanning range may expand to include it, so the image of the original may be displaced or reduced.
3.Place the original face-down and slide it to the corner mark.
Note:
A range of 1.5 mm from the corner of the scanner glass is not scanned.
4.Close the cover gently.
cImportant:
Do not apply too much force to the scanner glass or the document cover. Otherwise, they may be damaged.
5.Remove the originals after scanning.
Note:
If you leave the originals on the scanner glass for a long time, they may stick to the surface of the glass.
Placing an ID Card for Copying
Place an ID card 5 mm away from the corner mark of the scanner glass.
25
User's Guide
Preparing the Printer
Menu Options for Settings
Select Settings on the home screen of the printer to make various settings.
Menu Options for Maintenance
Select the menus on the control panel as described below.
Settings > Maintenance
Nozzle Check:
Select this feature to check if the print head nozzles are clogged. The printer prints a nozzle check pattern.
Head Cleaning:
Select this feature to clean clogged nozzles in the print head.
Power Cleaning:
Select this feature to replace all of the ink inside the ink tube. More ink is consumed than in usual cleaning. See the "Related Information" below for details on using this feature.
Print Head Alignment:
Select this feature to adjust the print head to improve print quality.
Vertical Alignment
Select this feature if your printouts look blurry or text and lines are misaligned.
Horizontal Alignment
Select this feature if horizontal banding appears at regular intervals in your printouts.
Reset Ink Level:
Select this feature to reset the ink level to 100% when refilling the ink tank.
Maintenance Box Service Life:
Displays the approximate service life of the maintenance box. When 
is displayed, the maintenance box is nearly full. When 
is displayed, the maintenance box is full.
Paper Guide Cleaning:
Select this feature if there are ink stains on the internal rollers. The printer feeds paper to clean the internal rollers.
Related Information
&“Cleaning the Print Head (Head Cleaning)” on page 77
&“Aligning the Print Head” on page 80
&“Refilling the Ink Tank” on page 68
&“Cleaning the Paper Path for Ink Smears” on page 80
26
User's Guide
Preparing the Printer
Menu Options for Printer Setup
Select the menus on the control panel as described below.
Settings > Printer Setup
Paper Source Settings:
Paper Setting:
Select the paper size and paper type you loaded in the paper sources.
A4/Letter Auto Switching:
Select On to feed paper from the paper source set as A4 size when there is no paper source set as Letter, or feed from the paper source set as Letter size when there is no paper source set as A4.
Error Notice:
Select On to display an error message when the selected paper size or type does not match the loaded paper.
Paper Setup Auto Display:
Select On to display the Paper Setting screen when loading paper in the paper cassette.
Quiet Mode:
Select On to reduce noise during printing, however, this may lower the print speed. Depending on the paper type and print quality settings you selected, there may be no difference in the printer's noise level.
Power Off Timer:
Your product may have this feature or the Power Off Settings feature depending on the location of purchase.
Select this setting to turn the printer off automatically when it is not used for a specified period of time. You can adjust the time before power management is applied. Any increase will affect the product’s energy efficiency. Please consider the environment before making any change.
Power Off Settings:
Your product may have this feature or the Power Off Timer feature depending on the location of purchase.
Power Off If Inactive
Select this setting to turn the printer off automatically if it is not used for a specified period of time. Any increase will affect the product’s energy efficiency. Please consider the environment before making any change.
Power Off If Disconnected
Select this setting to turn the printer off after 30 minutes when all ports including the USB port are disconnected. This feature may not be available depending on your region.
Language:
Select the language used on the LCD screen.
27
User's Guide
Preparing the Printer
Sleep Timer:
Adjust the time period to enter a sleep mode (energy saving mode) when the printer has not performed any operations. The LCD screen turns black when the setting time passes.
Auto Error Solver:
Select an action to perform when a 2-sided printing error or a memory full error occurs.
On
Displays a warning and prints in single-sided mode when a 2-sided printing error occurs, or prints only what the printer could process when a memory full error occurs.
Off
Displays an error message and cancels printing.
Ink Drying Time:
Select the ink drying time you want to use when performing 2-sided printing. The printer prints the other side after printing one side. If your printout is smeared, increase the time setting.
PC Connection via USB:
Select Enable to allow a computer to access the printer when connected by USB.
Related Information
& “Saving Power - Control Panel” on page 29
Menu Options for Print Status Sheet
Select the menus on the control panel as described below.
Settings > Print Status Sheet
Configuration Status Sheet:
Print information sheets showing the current printer status and settings.
Supply Status Sheet:
Print information sheets showing the status of consumables.
Usage History Sheet:
Print information sheets showing the usage history of the printer.
Menu Options for Print Counter
Select the menus on the control panel as described below.
Settings > Print Counter
Displays the total number of prints from the time you purchased the printer.
28
User's Guide
Preparing the Printer
Menu Options for Restore Default Settings
Select the menus on the control panel as described below.
Settings > Restore Default Settings
Resets the following menus to their defaults.
Copy Settings
Clear All Data and Settings
Menu Options for Firmware Version
Select the menus on the control panel as described below.
Settings > Firmware Version
Displays the current firmware version of your printer.
Saving Power
The printer enters sleep mode or turns off automatically if no operations are performed for a set period. You can adjust the time before power management is applied. Any increase will affect the product's energy efficiency. Please consider the environment before making any change.
Depending on the location of purchase, the printer may have a feature that turns it off automatically if it is not connected for 30 minutes.
Saving Power - Control Panel
1.Select Settings on the home screen.
To select an item, move the focus to the item using the u d l r buttons, and then press the OK button.
2.Select Printer Setup.
3.Do one of the following.
Select Sleep Timer or Power Off Settings > Power Off If Inactive or Power Off If Disconnected, and then make settings.
Select Sleep Timer or Power Off Timer, and then make settings.
Note:
Your product may have the Power Off Settings or Power Off Timer feature depending on the location of purchase.
29
User's Guide
Printing
Printing
Printing from the Printer Driver on Windows
Accessing the Printer Driver
When accessing the printer driver from the computer's control panel, the settings are applied to all of the applications.
Accessing the printer driver from the control panel
Windows 10/Windows Server 2016
Click on the start button, and then select Windows System > Control Panel > View devices and printers in
Hardware and Sound. Right-click on your printer, or press and hold it and then select Printing preferences.
Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound. Right-click on your printer, or press and hold it and then select Printing preferences.
Windows 7/Windows Server 2008 R2
Click the start button, and select Control Panel > View devices and printers in Hardware and Sound. Rightclick on your printer and select Printing preferences.
Windows Vista/Windows Server 2008
Click the start button, and select Control Panel > Printers in Hardware and Sound. Right-click on your printer and select Printing preferences.
Windows XP/Windows Server 2003 R2/Windows Server 2003
Click the start button, and select Control Panel > Printers and Other Hardware > Printers and Faxes. Rightclick on your printer and select Printing preferences.
Accessing the printer driver from the printer icon on the task bar
The printer icon on the desktop task bar is a shortcut icon allowing you to quickly access the printer driver.
If you click the printer icon and select Printer Settings, you can access the same printer settings window as the one displayed from the control panel. If you double-click this icon, you can check the status of the printer.
Note:
If the printer icon is not displayed on the task bar, access the printer driver window, click Monitoring Preferences on the
Maintenance tab, and then select Register the shortcut icon to the taskbar.
Printing Basics
Note:
Operations may differ depending on the application. See the application's help for details.
1.Open the file you want to print.
Load paper in the printer if it has not already been loaded.
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