Epson C11CG02401PP User Manual

User's Guide

NPD5810-00 EN

User's Guide

Contents

Contents

About This Manual

Introduction to the Manuals...................7

Using the Manual to Search for Information. . . . . . . 7

Marks and Symbols.........................9

Descriptions Used in this Manual...............9

Operating System References..................9

Important Instructions

Safety Instructions.........................11

Printer Advisories and Warnings.............. 12

Advisories and Warnings for Setting Up the

Printer................................12

Advisories and Warnings for Using the Printer. . 13
Advisories and Warnings for Transporting or

Storing the Printer.......................13

Advisories and Warnings for Using the

Printer with a Wireless Connection...........13

Advisories and Warnings for Using the

Touchscreen........................... 13

Protecting Your Personal Information...........14

Printer Basics

Part Names and Functions...................15

Control Panel.......................... 19

Basic Screen Conguration...................20

Icons displayed in the LCD Screen........... 21

Touch Screen Operations..................22

Entering Characters......................22

Job/Status Screen

Viewing Animations........................24

Conguration

.............23

Inserting and Removing an External USB

Device................................41

Accessing an External USB Device From a

Computer.............................41

Using an Email Server......................42

Conguring

Email Server Setting Items.................43

Checking an Email Server Connection........44

Messages Displayed During Connection Check. . 44

Managing Contacts........................46

Registering or Editing Contacts............. 46

Registering or Editing Grouped Contacts. . . . . . 46

Registering Frequently Used Contacts.........47

Register Contacts on a Computer............48

Backing up Contacts using a Computer........48

Registering Your Favorite Settings as a Preset......48

Menu Options for Presets..................48

Menu Options for Settings...................49

Menu Options for General Settings...........49

Menu Options for Print Counter.............57

Menu Options for Supply Status.............57

Menu Options for Maintenance............. 57

Menu Options for Language................58

Menu Options for Printer Status/Print.........58

Menu Options for Contacts Manager......... 59

Menu Options for User Settings............. 59

Menu Options for Authentication Device Status. 60
Menu Options for Epson Open Platform

Information............................60

Saving Power.............................60

Saving Power - Control Panel...............60

Mail Server...................42

Preparing the Printer

Loading Papers........................... 25

Available Paper and Capacities..............25

Loading Paper in the Paper Cassette..........30

Loading Paper in the Rear Paper Feed.........32

Loading Envelopes and Precautions.......... 34

Loading Long Papers.....................35

List of Paper Type....................... 36

Placing Originals..........................36

Available Originals for the ADF.............36

Placing Originals on the ADF...............37

Placing Originals on the Scanner Glass. . . . . . . . 39

Inserting an External USB Device..............41

Printing

Printing from the Printer Driver on Windows. . . . . 61

Accessing the Printer Driver................61

Printing Basics..........................61

Printing on 2-Sides.......................63

Printing Several Pages on One Sheet..........64

Printing and Stacking in Page Order (Reverse

Order Printing).........................65

Printing a Reduced or Enlarged Document.....65

Printing One Image on Multiple Sheets for

Enlargement (Creating a Poster).............66

Printing with a Header and Footer........... 72

Printing a Watermark.....................73

Printing Password-Protected Files............74

Printing Multiple Files Together.............74

2

User's Guide

Contents

Printing Using the Color Universal Print

Feature...............................75

Adjusting the Print Color..................76

Printing to Emphasize in Lines............76

Printing Clear Bar Codes..................77

Canceling Printing.......................77

Menu Options for the Printer Driver..........77

Printing from the PostScript Printer Driver on

Windows................................80

Menu Options for the PostScript Printer Driver. . 81

Canceling Printing.......................82

Printing from the Printer Driver on Mac OS......83

Printing Basics..........................83

Printing on 2-Sides.......................84

Printing Several Pages on One Sheet..........85

Printing and Stacking in Page Order (Reverse

Order Printing).........................85

Printing a Reduced or Enlarged Document. . . . . 86

Adjusting the Print Color..................87

Canceling Printing.......................87

Menu Options for the Printer Driver..........87

Making Operation Settings for the Mac OS

Printer Driver..........................89

Printing from the PostScript Printer Driver on

Mac OS.................................90

Menu Options for the PostScript Printer Driver. . 91

Canceling Printing.......................92

Printing Files from a Memory Device...........92

Printing JPEG Files from a Memory Device. . . . .92

Printing PDF or TIFF Files from a Memory

Device................................93

Menu Options for Memory Device...........94

Printing from Smart Devices................. 96

Using Epson iPrint.......................96

Using Epson Print Enabler.................99

Using AirPrint.........................100

Canceling Ongoing or Queued Jobs............100

Copying

Copying Basics...........................102

Copying on 2-Sides....................... 102

Copying Multiple Originals onto One Sheet. . . . . .103

Basic Menu Options for Copying............. 103

Advanced Menu Options for Copying..........104

Scanning

Scanning Using the Control Panel.............107

Saving the Scanned Image to a Shared Folder

or FTP Server..........................107

Scanning to an Email....................116

Scanning Using the Settings Registered on

the Computer (Document Capture Pro)...... 119

Scanning to a Memory Device............. 122

Scanning to the Cloud...................124

Scanning to a Computer (WSD)............126

Scanning from a Computer..................128

Authenticating Users on Epson Scan 2 when

Using Access Control....................128

Scanning Using Epson Scan 2..............128

Scanning from Smart Devices................131

Connecting from Smart Device by Wi-Fi Direct 131

Installing Epson iPrint...................132

Scanning Using Epson iPrint...............132

Scanning by Touching Smart Devices to the

N-Mark..............................133

Faxing

Before Using Fax Features...................135

Sending Faxes Using the Printer..............135

Sending Faxes Using the Control Panel.......135

Sending Faxes Dialing from the External

Phone Device..........................137

Sending Faxes On Demand (Using Polling

Send/Bulletin Board Box).................138

Various Ways of Sending Faxes.............140

Menu Options for Faxing.................144

Receiving Faxes on the Printer............... 147

Receiving Incoming Faxes.................147

Receiving Faxes by Making a Phone Call......148

Saving and Forwarding Incoming Faxes.......150

Menu Options for Fax Box..................152

Inbox/Condential......................152

Stored Documents......................153

Polling Send/Board..................... 154

Checking the Status or Logs for Fax Jobs........157

Displaying Information when Received Faxes
are Unprocessed (Unread/Not Printed/Not

Saved/Not Forwarded)...................157

Checking Fax Jobs in Progress..............159

Checking the Fax Job History..............159

Reprinting Received Documents............159

Sending a Fax from a Computer..............160

Sending Documents Created Using an

Application (Windows)...................160

Sending Documents Created Using an

Application (Mac OS)....................162

3

User's Guide

Contents

Receiving Faxes on a Computer...............163

Saving Incoming Faxes on a Computer.......163

Canceling the Feature that Saves Incoming

Faxes to the Computer...................164

Checking for New Faxes (Windows)......... 164

Checking for New Faxes (Mac OS)..........165

Replacing Ink Supply Units and Other
Consumables

Checking the Status of the Remaining Ink and

the Maintenance Box......................166

Checking the Status of the Remaining Ink

and the Maintenance Box - Control Panel. . . . . 166

Checking the Status of the Remaining Ink

and the Maintenance Box - Windows.........166

Checking the Status of the Remaining Ink

and the Maintenance Box - Mac OS..........166

Ink Supply Unit Codes.....................167

Ink Supply Unit Handling Precautions..........167

Replacing Ink Supply Units..................169

Maintenance Box Code.....................169

Maintenance Box Handling Precautions. . . . . . . . 169

Replacing a Maintenance Box................169

Temporarily Printing with Black Ink...........170

Temporarily Printing with Black Ink -

Control Panel..........................170

Temporarily Printing with Black Ink - Windows 171

Temporarily Printing with Black Ink - Mac OS. .172
Conserving Black Ink when the Black Ink Is

Low (for Windows Only)................... 172

Network Service and Software
Information

Application for

(Web Cong)............................181

Running Web Cong on a Web Browser. . . . . . 181

Running Web

Running Web Cong on Mac OS............182

Application for Scanning Documents and

Images (Epson Scan 2).....................182

Adding the Network Scanner..............183

Application for Conguring Scanning from the

Computer (Document Capture Pro)...........184

Application for Conguring Fax Operations and

Sending Faxes (FAX Utility).................184

Application for Sending Faxes (PC-FAX Driver). . 185
Application for Printing Web Pages (E-Web Print) 185

Soware Update Tools (Soware Updater). . . . . . 186

Installing the Latest Applications..............186

Installing a PostScript Printer Driver...........188

Installing a PostScript Printer Driver Using

USB Interface - Windows.................188

Installing a PostScript Printer Driver Using

Network Interface - Windows..............189

Installing a PostScript Printer Driver - Mac OS. 190

Installing the Epson Universal Printer Driver

(for Windows Only).......................190

Uninstalling Applications...................191

Uninstalling Applications - Windows.........191

Uninstalling Applications - Mac OS..........192

Printing Using a Network Service.............192

Conguring

Cong

Printer Operations

on Windows.......... 182

Maintaining the Printer

Checking and Cleaning the Print Head.........174

Checking and Cleaning the Print Head -

Control Panel..........................174

Checking and Cleaning the Print Head -

Windows.............................175

Checking and Cleaning the Print Head - Mac

OS..................................175

Aligning the Print Head....................175

Aligning the Print Head - Control Panel. . . . . . 175

Cleaning the Paper Path for Ink Smears.........177

Cleaning the ADF........................ 177

Cleaning the Scanner Glass..................179

Solving Problems

Checking the Printer Status..................194

Checking Messages on the LCD Screen. . . . . . . 194

Error Code on the Status Menu.............195

Checking the Printer Status - Windows.......201

Checking the Printer Status - Mac OS........201

Checking the

Removing Jammed Paper...................202

Paper Does Not Feed Correctly...............202

Paper Jams............................202

Paper Feeds at a Slant....................203

Several Sheets of Paper are Fed at a Time. . . . . . 203

Paper Does Not Feed from the Optional

Paper Cassette Unit.....................203

Paper Out Error Occurs..................203

Original Does Not Feed in the ADF..........203

Soware

4

Status................ 201

User's Guide

Contents

Power and Control Panel Problems............204

Power Does Not Turn On.................204

Power Does Not Turn O.................204

Power Turns O Automatically.............205

LCD Screen Gets Dark...................205

Touch Screen Does Not Respond............205

Cannot Operate from the Control Panel. . . . . . 205

Cannot Print from a Computer...............205

Checking the Connection (USB)............205

Checking the Connection (Network).........206

Checking the Soware and Data. . . . . . . . . . . . 206

Checking the Printer Status from the

Computer (Windows)....................208

Checking the Printer Status from the

Computer (Mac OS).....................209

Cannot Print from an iPhone or iPad.......... 209

Printout Problems........................210

Adjusting the Print Quality................210

Printout is Scued or Color is Missing........211

Banding or Unexpected Colors Appear.......211

Colored Banding Appears at Intervals of

Approximately 3.3 cm....................212

Blurry Prints, Vertical Banding, or

Misalignment..........................212

Print Quality is Poor.....................213

Paper Is Smeared or Scued...............214

Paper is Smeared During Automatic 2-Sided

Printing..............................215

Printed Photos are Sticky.................215

Images or Photos are Printed in Unexpected

Colors...............................215

e Position, Size, or Margins of the Printout

Are Incorrect..........................215

Printed Characters Are Incorrect or Garbled. . . 216

Printed Image Is Inverted..............216

e

Mosaic-Like Patterns in the Prints...........216

Unintentionally Printing on 2-Sides..........216

Uneven Colors, Smears, Dots, or Straight

Lines Appear in the Copied Image...........217

Moiré (Cross-Hatch) Patterns Appear in the

Copied Image......................... 217

An Image of the Reverse Side of the Original

Appears in the Copied Image.............. 217

e Printout Problem Could Not be Cleared. . . 217

Other Printing Problems................... 218

Printing Is Too Slow.....................218

Printing Slows Down Dramatically During

Continuous Printing.....................218

Cannot Cancel Printing from a Computer

Running Mac OS X v10.6.8................218

PostScript Printer Driver Problems............219

Printer Does Not Print While Using

PostScript Printer Driver................. 219

Printer Does Not Print Correctly While

Using PostScript Printer Driver.............219

Print Quality Is Poor While Using PostScript

Printer Driver......................... 219

Printing Is Too Slow While Using PostScript

Printer Driver......................... 219

Cannot Start Scanning.....................219

Scanned Image Problems...................220

Uneven Colors, Dirt, Spots, and so on Appear

when Scanning from the Scanner Glass.......220

Straight Lines Appear when Scanning from

ADF................................ 221

e Image Quality Is Rough...............221

Oset Appears in the Background of Images. . . 221

Text is Blurred.........................221

Moiré Patterns (Web-Like Shadows) Appear. . . 222

Cannot Scan the Correct Area on the

Scanner Glass..........................222

Text is Not Recognized Correctly when

Saving as a Searchable PDF................222

Cannot Solve Problems in the Scanned Image. . 223
Cannot Save Scanned Images to the Shared Folder 223

Checking Messages on the Printer...........223

Saving the Scanned Images Takes a Long Time. .225

Switch Between Private Network and Public

Network.............................225

Other Scanning Problems...................227

Scanning Speed Is Slow...................227

Cannot Send the Scanned Image by Email. . . . . 228

Scanning Stops when Scanning to PDF/

Multi-TIFF........................... 228

Problems when Sending and Receiving Faxes. . . . .228

Cannot Send or Receive Faxes..............228

Cannot Send Faxes......................229

Cannot Send Faxes to a Specic Recipient. . . . . 230

Cannot Send Faxes at a Specied Time....... 230

Cannot Receive Faxes....................230

Cannot Save Received Faxes to a Memory

Device...............................231

Memory Full Error Occurs................231

Sent Fax Quality Is Poor..................232

Faxes Are Sent at the Wrong Size............232

Received Fax Quality Is Poor...............232

Received Faxes Are Not Printed............ 233

Pages are Blank or only a Small Amount of

Text is Printed on the Second Page in

Received Faxes.........................233

Other Faxing Problems.....................233

5

User's Guide

Contents

Cannot Make Calls on the Connected

Telephone............................233

Answering Machine Cannot Answer Voice

Calls................................233

Sender's Fax Number Not Displayed on

Received Faxes or the Number Is Wrong......233

Other Problems..........................234

Slight Electric Shock when Touching the

Printer...............................234

Operation Sounds Are Loud...............234

e Date and Time Are Incorrect...........234

Memory Device Is not Recognized..........234

Cannot Save Data to a Memory Device.......234

Forgot Your Password....................235

Application Is Blocked by a Firewall (for

Windows Only)........................235

"×" Is Displayed on the Photo Selection Screen. .235

Appendix

Technical Specications....................236

Printer Specications....................236

Scanner Specications...................237

Interface
Fax

Network Function List...................238

Wi-Fi Specications.....................239

Ethernet

Security Protocol.......................240

PostScript Level 3 Compatibility............240

Supported ird Party Services.............240

External USB Device
Supported Data

Dimensions...........................241

Electrical Specications..................242

Environmental
Environmental

Units................................243

System Requirements....................243

Font Information.........................244

Available Fonts for PostScript..............244

Available Fonts for PCL (URW)............ 245

List of Symbol Sets......................246

Installing the Optional Units.................249

Optional Paper Cassette Unit Code..........249

Installing the Optional Paper Cassette Units. . . 249

Regulatory Information....................252

Standards and Approvals................. 252

German Blue Angel.....................253

Restrictions on Copying..................253

Transporting the Printer....................254

Specications

Specications

Specications

Specications
Specications

...................237

.......................237

...................239

Specications

Specications

..........240

..............241

..............243

for Ink Supply

Copyright.............................. 257

Trademarks.............................257

Where to Get Help........................259

Technical Support Web Site................259

Contacting Epson Support................259

6

User's Guide

About This Manual

About This Manual

Introduction to the Manuals

e following manuals are supplied with your Epson printer. As well as the manuals, check the various types of
help information available from the printer itself or from the Epson soware applications.

❏ Important Safety Instructions (paper manual)

Provides you with instructions to ensure the safe use of this printer.

❏ Start Here (paper manual)

Provides you with information on setting up the printer and installing the soware.

❏ User's Guide (digital manual)

is manual. Provides overall information and instructions on using the printer and on solving problems.

❏ Administrator's Guide (digital manual)

Provides network administrators with information on management and printer settings.

You can obtain the latest versions of the above manuals with the following methods.

❏ Paper manual

Visit the Epson Europe support website at http://www.epson.eu/Support, or the Epson worldwide support
website at http://support.epson.net/.

❏ Digital manual

Start EPSON Soware Updater on your computer. EPSON Soware Updater checks for available updates of
Epson soware applications and the digital manuals, and allows you to download the latest ones.

Related Information

& “Soware Update Tools (Soware Updater)” on page 186

Using the Manual to Search for Information

e PDF manual allows you to search for information you are looking for by keyword, or jump directly to specic
sections using the bookmarks. You can also print only the pages you need. is section explains how to use a PDF
manual that has been opened in Adobe Reader X on your computer.

7

User's Guide

About This Manual

Searching by keyword

Click Edit > Advanced Search. Enter the keyword (text) for information you want to nd in the search window,
and then click Search. Hits are displayed as a list. Click one of the displayed hits to jump to that page.

Jumping directly from bookmarks

Click a title to jump to that page. Click + or > to view the lower level titles in that section. To return to the previous
page, perform the following operation on your keyboard.

❏ Win d o w s : H o l d down Alt, and then press ←.

❏ Mac OS: Hold down the command key, and then press ←.

Printing only the pages you need

You can extract and print only the pages you need. Click Print in the File menu, and then specify the pages you
want to print in Pages in Pages to Print.

❏ To specify a series of pages, enter a hyphen between the start page and the end page.

Example: 20-25

❏ To specify pages that are not in series, divide the pages with commas.

Example: 5, 10, 15

8

User's Guide

About This Manual

Marks and Symbols

Caution:

!

Instructions that must be followed carefully to avoid bodily injury.

Important:

c

Instructions that must be observed to avoid damage to your equipment.

Note:

Provides complementary and reference information.

&

Related Information

Links to related sections.

Descriptions Used in this Manual

❏ Screenshots of the printer driver and the Epson Scan 2 (scanner driver) screens are from Windows 10 or macOS

Sierra. e content displayed on the screens varies depending on the model and situation.

❏ Illustrations of the printer used in this manual are examples only. Although there may be slight dierences

depending on the model, the method of operation is the same.

❏ Some of the menu items on the LCD screen vary depending on the model and settings.

Operating System References

Windows

In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista",
"Windows XP", "Windows Server 2016", "Windows Server 2012 R2", "Windows Server 2012", "Windows Server 2008
R2", "Windows Server 2008", "Windows Server 2003 R2", and "Windows Server 2003" refer to the following
operating systems. Additionally, "Windows" is used to refer to all versions.

❏

Microso

❏ Microso

❏

Microso

❏ Microso

❏ Microso

❏

Microso

❏ Microso

❏ Microso

❏

Microso

❏ Microso

Win d o w s® 10 operating system

®

Win d o w s® 8.1 operating system

®

Win d o w s® 8 operating system

®

Win d o w s® 7 operating system

®

Win d o w s Vis ta® operating system

®

Win d o w s® XP operating system

®

Win d o w s® XP Professional x64 Edition operating system

®

Win d o w s Ser v e r® 2016 operating system

®

Win d o w s Ser v e r® 2012 R2 operating system

®

Win d o w s Ser v e r® 2012 operating system

®

9

User's Guide

About This Manual

❏ Microso® Win d o w s Ser v e r® 2008 R2 operating system

❏

Microso

❏ Microso

❏ Microso

Mac OS

In this manual, "Mac OS" is used to refer to macOS Sierra, OS X El Capitan, OS X Yosemite, OS X Mavericks, OS X
Mountain Lion, Mac OS X v10.7.x, and Mac OS X v10.6.8.

Win d o w s Ser v e r® 2008 operating system

®

Win d o w s Ser v e r® 2003 R2 operating system

®

Win d o w s Ser v e r® 2003 operating system

®

10

User's Guide

Important Instructions

Important Instructions

Safety Instructions

Read and follow these instructions to ensure safe use of this printer. Make sure you keep this manual for future
reference. Also, be sure to follow all warnings and instructions marked on the printer.

❏ Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following

Web site to learn the meaning of the symbols.

http://support.epson.net/symbols

❏ Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of

other cords with this printer or the use of the supplied power cord with other equipment may result in re or
electric shock.

❏ Be sure your AC power cord meets the relevant local safety standard.

❏ Never disassemble, modify, or attempt to repair the power cord, plug, printer unit, scanner unit, or options by

yourself, except as specically explained in the printer's manuals.

❏ Unplug the printer and refer servicing to qualied service personnel under the following conditions:

e power cord or plug is damaged; liquid has entered the printer; the printer has been dropped or the casing
damaged; the printer does not operate normally or exhibits a distinct change in performance. Do not adjust
controls that are not covered by the operating instructions.

❏ Place the printer near a wall outlet where the plug can be easily unplugged.

❏ Do not place or store the printer outdoors, near excessive dirt or dust, water, heat sources, or in locations

subject to shocks, vibrations, high temperature or humidity.

❏ Take care not to spill liquid on the printer and not to handle the printer with wet hands.

❏ Keep the printer at least 22 cm away from cardiac pacemakers. Radio waves from this printer may adversely

aect the operation of cardiac pacemakers.

❏ If the LCD screen is damaged, contact your dealer. If the liquid crystal solution gets on your hands, wash them

thoroughly with soap and water. If the liquid crystal solution gets into your eyes, ush them immediately with
water. If discomfort or vision problems remain aer a thorough ushing, see a doctor immediately.

❏ Avoid using a telephone during an electrical storm.

❏ Do not use a telephone to report a gas leak in the vicinity of the leak.

❏ e printer is heavy and should not be lied or carried by less than two people. When liing the printer, two or

more people should assume the correct positions as shown below.

may be a remote risk of electric shock from lightning.

ere

11

User's Guide

Important Instructions

❏ Be careful when you handle used ink supply units, as there may be some ink around the ink supply port.

❏ If ink gets on your skin, wash the area thoroughly with soap and water.

❏ If ink gets into your eyes, ush them immediately with water. If discomfort or vision problems continue aer

a thorough ushing, see a doctor immediately.

❏ If ink gets into your mouth, see a doctor right away.

❏ Do not disassemble the ink supply unit and the maintenance box; otherwise ink may get into your eyes or on

your skin.

❏ Do not shake ink supply units too vigorously; otherwise ink may leak from the ink supply units.

❏ Keep ink supply units and maintenance box out of the reach of children.

Printer Advisories and Warnings

Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this
manual for future reference.

Advisories and Warnings for Setting Up the Printer

❏ Do not block or cover the vents and openings in the printer.

❏ Use only the type of power source indicated on the printer's label.

❏ Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and o.

❏ Avoid electrical outlets controlled by wall switches or automatic timers.

❏ Keep the entire computer system away from potential sources of electromagnetic interference, such as

loudspeakers or the base units of cordless telephones.

❏

power-supply cords should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place

e
objects on top of the power-supply cords and do not allow the power-supply cords to be stepped on or run over.
Be particularly careful to keep all the power-supply cords straight at the ends and the points where they enter
and leave the transformer.

❏ If you use an extension cord with the printer, make sure that the total ampere rating of the devices plugged into

the extension cord does not exceed the cord's ampere rating. Also, make sure that the total ampere rating of all
devices plugged into the wall outlet does not exceed the wall outlet's ampere rating.

❏ If you plan to use the printer in Germany, the building installation must be protected by a 10 or 16 amp circuit

breaker to provide adequate short-circuit protection and over-current protection for the printer.

❏ When connecting the printer to a computer or other device with a cable, ensure the correct orientation of the

connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation
may damage both devices connected by the cable.

❏ Place the printer on a at, stable surface that extends beyond the base of the printer in all directions. e printer

will not operate properly if it is tilted at an angle.

❏ Allow space above the printer so that you can fully raise the document cover.

❏ Leave enough space in front of the printer for the paper to be fully ejected.

❏ Avoid places subject to rapid changes in temperature and humidity. Also, keep the printer away from direct

sunlight, strong light, or heat sources.

12

User's Guide

Important Instructions

Advisories and Warnings for Using the Printer

❏ Do not insert objects through the slots in the printer.

❏ Do not put your hand inside the printer during printing.

❏ Do not touch the white at cable inside the printer.

❏ Do not use aerosol products that contain

❏ Do not move the print head by hand; otherwise, you may damage the printer.

❏ Be careful not to trap your ngers when closing the scanner unit.

❏ Do not press too hard on the scanner glass when placing the originals.

❏ Always turn the printer o using the

P

until the

❏ If you are not going to use the printer for a long period, be sure to unplug the power cord from the electrical

outlet.

light stops ashing.

ammable

P

button. Do not unplug the printer or turn o the power at the outlet

gases inside or around the printer. Doing so may cause

Advisories and Warnings for Transporting or Storing the Printer

❏ When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down;

otherwise ink may leak.

❏ Before transporting the printer, make sure that the print head is in the home (far right) position, and the ink

supply units are installed.

Advisories and Warnings for Using the Printer with a Wireless

re.

Connection

❏ Radio waves from this printer may negatively aect the operation of medical electronic equipment, causing

them to malfunction. When using this printer inside medical facilities or near medical equipment, follow
directions from the authorized personnel representing the medical facilities, and follow all posted warnings and
directions on the medical equipment.

❏ Radio waves from this printer may negatively aect the operation of automatically controlled devices such as

automatic doors or re alarms, and could lead to accidents due to malfunction. When using this printer near
automatically controlled devices, follow all posted warnings and directions on these devices.

Advisories and Warnings for Using the Touchscreen

❏

LCD screen may contain a few small bright or dark spots, and because of its features it may have an uneven

e
brightness. ese are normal and do not indicate that it is damaged in any way.

❏ Only use a dry, so cloth for cleaning. Do not use liquid or chemical cleaners.

❏

exterior cover of the touchscreen could break if it receives a heavy impact. Contact your dealer if the panel

e
surface chips or cracks, and do not touch or attempt to remove the broken pieces.

❏ Press the touchscreen gently with your nger. Do not press force or operate with your nails.

❏ Do not use sharp objects such as ball point pens or sharp pencils to perform operations.

13

User's Guide

Important Instructions

❏ Condensation inside the touchscreen due to abrupt changes in temperature or humidity may cause

performance to deteriorate.

Protecting Your Personal Information

When you give the printer to someone else or dispose of it, erase all the personal information stored in the printer's
memory by selecting the menus on the control panel as described below.

Settings > General Settings > System Administration > Restore Default Settings > Clear All Data and Settings

14

User's Guide

Printer Basics

Printer Basics

Part Names and Functions

ADF (Automatic Document Feeder) cover

A

(F)

ADF edge guides Feeds originals straight into the printer. Slide to the edges of the

B

ADF input tray Feeds originals automatically.

C

ADF output tray Holds originals ejected from the ADF.

D

Paper cassette 1 or Paper cassette (C1) Loads paper.

E

Paper cassette 2 (C2) Optional paper cassette unit.

F

Open when removing jammed originals in the ADF.

originals.

Loads paper.

15

User's Guide

Printer Basics

Edge guides Feeds the paper straight into the printer. Slide to the edges of the

A

paper.

Paper support Supports loaded paper.

B

Feeder guard Prevents foreign substance from entering the printer. Usually keep

C

this guard closed.

Rear paper feed (B) Loads paper.

D

Output tray Holds the ejected paper.

E

Edge guides Feeds the paper straight into the printer. Slide to the edges of the

F

paper.

Paper cassette Loads paper.

G

16

User's Guide

Printer Basics

Document cover Blocks external light while scanning.

A

Scanner glass Place the originals.

B

Control panel Operates the printer.

C

You can change the angle of the control panel.

External interface USB port Connects memory devices.

D

17

User's Guide

Printer Basics

Scanner unit (J) Scans placed originals. Open when removing jammed paper inside

A

the printer.

Print head Fires ink.

B

Ink supply unit tray Sets an ink supply unit.

C

Front cover (A) Open when replacing ink supply units.

D

Front cover lock Locks the front cover.

E

18

User's Guide

LAN port Connects a LAN cable.

A

USB port Connects a USB cable.

B

Service USB port USB port for future use.

C

LINE port Connects a phone line.

D

EXT. port Connects external phone devices.

E

AC inlet Connects the power cord.

F

Rear Cover (D) Open when removing jammed paper.

G

Rear Cover (E) Open when removing jammed paper.

H

Maintenance box cover (H) Open when replacing the maintenance box.

I

Printer Basics

Do not remove the sticker.

Control Panel

A

B

C

Turns the printer on or o.

Unplug the power cord when the power light is o.

Pass a smart device over this mark to print or scan from the smart device directly.

Turns on when received documents that have not yet been read, printed, or saved, are stored in the printer's
memory.

D

E

F

G

H

Displays the home screen.

Displays menus and messages.

Logs o from the printer when Access Control is enabled.

When Access Control is disabled, this is also disabled.

Displays the Help screen.

You can check solutions to problems from here.

Stops the current operation.

19

User's Guide

Printer Basics

I

J

K

L

M

N

O

Pauses the current printing job and allows you to interrupt another job. However, you cannot interrupt a new job
from the computer.

Press this button again to restart a paused job.

Resets the current settings to user default settings. If user default settings have not been made, resets to the
factory default.

Displays the Paper Setting screen. You can select the paper size and paper type settings for each paper source.

Displays the Job/Status menu. You can check the printer's status and job history.

The error light on the left ashes or turns on when an error occurs.

The data light on the right ashes when the printer is processing data. It turns on when there are queued jobs.

Enters numbers, characters, and symbols.

Displays the Contacts list. You can register, edit or delete the contacts.

Clears number settings such as the number of copies.

Basic Screen Conguration

Indicates items that have been setup for the printer as icons. Select each icon to check the current settings or access

A

each setting menu.

Displays each menu. You can add or change the sequence.

B

Indicates an ongoing job and the printer's status. Select message to display the Job/Status menu.

C

Displays the date and time when the printer is not working or there are no errors.

Switch tabs.

D

Indicates the setting items. Select each item to set or change the settings.

E

The grayed out items are not available. Select the item to check why they are unavailable.

Execute the current settings. Available functions vary depending on each menu.

F

20

User's Guide

Printer Basics

Icons displayed in the LCD Screen

e following icons are displayed on the LCD screen depending on the printer's status.

Displays the Printer Status screen.

You can check the approximate ink levels and the approximate service life of the maintenance box.

Indicates the network connection status.

Select the icon to check and change the current settings. This is the shortcut for the following menu.

Settings > General Settings > Network Settings > Wi-Fi Setup

The printer is not connected to a wired (Ethernet) network or unset it.

The printer is connected to a wired (Ethernet) network.

The printer is not connected to a wireless (Wi-Fi) network.

The printer is searching for SSID, unset IP address, or having a problem with a wireless (Wi-Fi)
network.

The printer is connected to a wireless (Wi-Fi) network.

The number of bars indicates the signal strength of the connection. The more bars there are, the
stronger the connection.

The printer is not connected to a wireless (Wi-Fi) network in Wi-Fi Direct (Simple AP) mode.

The printer is connected to a wireless (Wi-Fi) network in Wi-Fi Direct (Simple AP) mode.

Displays the Device Sound Settings screen. You can set Mute and Quiet Mode.

You can also access the Sound menu from this screen. This is the shortcut for the following menu.

Settings > General Settings > Basic Settings > Sound

Indicates whether or not Quiet Mode is set for the printer. When this feature is enabled, the noise
made by printer operations is reduced, but print speed may slow down. However, noises may not
be reduced depending on the selected paper type and print quality.

Indicates that Mute is set for the printer.

Select the icon to enter sleep mode. When the icon is grayed out, the printer cannot enter sleep mode.

Indicates that the user restriction feature is enabled. Select this icon to log in to the printer. You need to
select a user name and then enter a password. Contact your printer administrator for login information.

Indicates that a user with access permission has logged in.

Select the icon to logout.

Displays the Fax Data Information screen.

Indicates that the settings have been changed from the user default or the factory default.

Indicates that there is additional information. Select the icon to displays the message.

Indicates a problem with the items. Select the icon to check how to solve the problem.

21

User's Guide

Printer Basics

Indicates that there is data that has not yet been read, printed, or saved. The number displayed indicates
the number of data items.

Related Information

& “Network Settings” on page 55
& “Sound:” on page 49

Touch Screen Operations

e touchscreen is compatible with the following operations.

Ta p Press or select the items or the icons.

Flick

Slide

Scroll the screen swiftly.

Hold and move the items around.

Entering Characters

You can enter characters and symbols by using on-screen keyboard when you register a contact, make network
settings, and so on.

22

User's Guide

Note:

Available icons vary depending on the setting item.

Printer Basics

A

B

C

D

E

F

G

H

I

Indicates the character count.

Moves the cursor to the input position.

Switches between upper case and lower case or numbers and symbols.

Switches the character type. You can enter alphanumerics and symbols.

Switches the character type. You can enter alphanumerics and special characters such as umlauts and accents.

Enters frequently used email domain addresses or URLs by simply selecting the item.

Enters a space.

Enters character.

Deletes a character to the left.

Job/Status Screen Conguration

Press the button to display the Job/Status menu. You can check the status of the printer or the jobs.

Switches the displayed lists.

A

Filter the jobs by functional.

B

When Active is selected, displays the list of ongoing jobs and jobs waiting to be processed.

C

When Log is selected, displays the job history.

You can cancel jobs or check the error code displayed in the history when the job has failed.

Indicates the approximate ink levels.

D

Indicates the approximate service life of the maintenance box.

E

Displays any errors that have occurred in the printer. Select the error from the list to display the error message.

F

Related Information

& “Error Code on the Status Menu” on page 195

23

User's Guide

Printer Basics

Viewing Animations

You can view animations of operating instructions such as loading paper or removing jammed paper on the LCD
screen.

❏ Ta p

on the right of the LCD screen: Displays the help screen. Tap How To and select the items that you want

to view.

❏ Select How To at the bottom of the operation screen: Displays the context-sensitive animation.

Indicates the total number of steps and the current step number.

A

In the example above, it shows step 2 from 4 steps.

Returns to the previous step.

B

Indicates your progress through the current step. The animation repeats when the progress bar reaches the end.

C

Moves to next step.

D

24

User's Guide

Preparing the Printer

Preparing the Printer

Loading Papers

Available Paper and Capacities

Epson recommends using genuine Epson paper to ensure high-quality printouts.

Genuine Epson Paper

Note:

Genuine Epson paper is not available when printing with the Epson universal printer driver.

Media Name Size Loading Capacity (Sheets) 2-Sided Print-

ing

Epson Bright
White Ink Jet Pa­per

Epson Ultra Glos­sy Photo Paper

Epson Premium
Glossy Photo Pa­per

Epson Premium
Semigloss Photo
Paper

Epson Photo Pa­per Glossy

Paper Cassette
1

A4 200 400 50

A4, 13×18 cm
(5×7 in.), 10×15
cm (4×6 in.)

A4, 13×18 cm
(5×7 in.), 16:9
wide size
(102×181 mm),
10×15 cm (4×6
in.)

A4, 10×15 cm
(4×6 in.)

A4, 13×18 cm
(5×7 in.), 10×15
cm (4×6 in.)

50 – 20 –

50 – 20 –

50 – 20 –

50 – 20 –

Paper Cassette
2

Rear Paper
Feed

Auto, Manual

*

Epson Matte Pa­per-Heavyweight

Epson Double-Si­ded Matte Paper

Epson Photo
Quality Ink Jet
Paper

* Only use the rear paper feed to print 2-sided print jobs manually. You can load up to 30 sheets for paper with one side

already printed.

A4 50 – 20 –

A4 20 – 20 –

A4 80 – 70 –

25

User's Guide

Preparing the Printer

Note:

❏ e availability of paper varies by location. For the latest information on paper available in your area, contact Epson

support.

❏ When printing on genuine Epson paper at a user dened size, only Standard or Normal print quality settings are

available. Although some printer drivers allow you to select a better print quality, the printouts are printed using
Standard or Normal.

Commercially Available Paper

Note:

Half letter, SP1 (210×270 mm), SP2 (210×149 mm), SP3 (100×170 mm), SP4 (130×182 mm), SP5 (192×132 mm) and 16K
(195×270 mm) sizes are not available when printing with the PostScript printer driver.

26

User's Guide

Preparing the Printer

Media Name Size Loading Capacity (Sheets or Envelopes) 2-Sided Print-

ing
Paper Cassette
1

Paper Cassette
2

Rear Paper
Feed

Plain paper, Copy
paper

Letterhead

Recycled paper

Color paper

Preprinted paper

High quality
plain paper

*3

Letter

, A4, Ex-

*3

ecutive

, B5, A5,
SP1 (210×270
mm), 16K
(195×270 mm)

Legal, 8.5×13 in,
Half letter

*3

, A6,
B6, SP2 (210×149
mm)

SP3 (100×170
mm), SP4
(130×182 mm),
SP5 (192×132
mm)

User Dened

*3

(mm)

89×127 to
100×148

User Dened

*3

(mm)

100×148 to
148×210

215.9×297 to

355.6

Up to the line indicated by the
symbol on the edge guide.

Up to the line indicated by the
symbol on the edge guide.

Up to the line in-

–80

dicated by the

symbol
on the edge
guide.

Up to the line in-

–80

dicated by the

symbol
on the edge
guide.

Up to the line indicated by the
symbol on the edge guide.

80

80

80

Auto, Manual

*1*2

Manual

*1*2

Manual

*1*2

Manual

*1*2

Manual

*1*2

User Dened
(mm)

148×210 to

215.9×297

User Dened
(mm)

64 to 89×127

User Dened
(mm)

215.9×355.6 to
6000

*3

Up to the line indicated by the

80

Auto, Manual

*1*2

symbol on the edge guide.

*3

*3

––80

––1Manual

Manual

*2

27

User's Guide

Preparing the Printer

Media Name Size Loading Capacity (Sheets or Envelopes) 2-Sided Print-

ing
Paper Cassette
1

Paper Cassette
2

Rear Paper
Feed

Thick paper

(91 to 160 g/m)

*3

Letter

, A4, Ex-

*3

ecutive

, B5, A5,
SP1 (210×270
mm), 16K
(195×270 mm)

Legal, 8.5×13 in,
Half letter

*3

, A6,
B6, SP2 (210×149
mm)

SP3 (100×170
mm), SP4
(130×182 mm),
SP5 (192×132
mm)

User Dened

*3

(mm)

89×127 to
100×148

User Dened

*3

(mm)

100×148 to
148×210

215.9×297 to

355.6

90 250 30

90 250 30

90 – 30

90 – 30

90 250 30

Auto, Manual

*1*4

Manual

*1*4

Manual

*1*4

Manual

*1*4

Manual

*1*4

User Dened
(mm)

148×210 to

215.9×297

User Dened
(mm)

64 to 89×127

User Dened
(mm)

215.9×355.6 to

1117.6

*3

*3

*3

90 250 30

––30

Auto, Manual

Manual

––1Manual

*1*4

*4

28

User's Guide

Preparing the Printer

Media Name Size Loading Capacity (Sheets or Envelopes) 2-Sided Print-

ing
Paper Cassette
1

Paper Cassette
2

Rear Paper
Feed

Thick paper

(161 to 256 g/m)

Envelope Envelope #10,

Legal, 8.5×13 in,

*3

Letter

, A4, Ex-

*3

ecutive
Half letter

B6, SP1 (210×270
mm), SP2
(210×149 mm),
SP3 (100×170
mm), SP4
(130×182 mm) ,
SP5 (192×132
mm), 16K
(195×270 mm)

User Dened
(mm)

64×127 to

215.9×355.6

User Dened
(mm)

215.9×355.6 to

1117.6

Envelope DL, En­velope C6

, B5, A5,

*3

, A6,

––30

*3

*3

––30

––1Manual

10 – 10 –

Manual

Manual

*4

*4

Envelope C4 – – 1 –

*1 Only use the rear paper feed to print 2-sided print jobs manually.

*2 You can load up to 30 sheets for paper with one side already printed.

*3 Only printing from computer is available.

*4 You can load up to 5 sheets for paper with one side already printed.

Related Information

& “Part Names and Functions” on page 15

Paper Handling Precautions

❏ Read the instruction sheets supplied with the paper.

29

User's Guide

Preparing the Printer

❏ Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the

printable side.

❏ If the paper is curled,

paper may cause paper jams and smears on the printout.

❏ Do not use paper that is wavy, torn, cut, folded, damp, too thick, too thin, or paper that has stickers stuck to it.

Using these types of paper causes paper jams and smears on the printout.

❏ Make sure you are using long-grain paper. If you are not sure what type of paper you are using, check the paper

packaging or contact the manufacturer to

Related Information

& “Printer Specications” on page 236

it or curl it slightly in the opposite direction before loading. Printing on curled

atten

conrm

the paper

specications.

Loading Paper in the Paper Cassette

Note:

If the optional paper cassette unit is installed, do not pull out two paper cassettes at the same time.

30