Epson C11CE17001A0 User Manual
User's Guide
CMP0056-01 EN
SC-P20000 Series/SC-P10000 Series User's Guide
Copyrights and Trademarks
Copyrights and Trademarks
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. The information contained herein is
designed only for use with this Epson printer. Epson is not responsible for any use of this information as applied to other printers.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses
incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations
to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and maintenance instructions.
Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than
those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface
cables other than those designated as Epson Approved Products by Seiko Epson Corporation.
, Epson UltraChrome®, EPSON EXCEED YOUR VISION, EXCEED YOUR VISION and their logos are registered trademarks or
EPSON
®
trademarks of Seiko Epson Corporation.
Microsoft
Apple
Intel
PowerPC
Adobe, Adobe RGB (1998), Lightroom, Photoshop, PostScript
Incorporated in the United States and/or other countries.
General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims
any and all rights in those marks.
© 2015 Seiko Epson Corporation. All rights reserved.
, Windows® and Windows Vista® are registered trademarks of Microsoft Corporation.
®
, Macintosh®, and Mac OS® are registered trademarks of Apple Inc.
®
is a registered trademark of Intel Corporation.
®
is a registered trademark of International Business Machines Corporation.
®
3™, and Reader are either registered trademarks or trademarks of Adobe Systems
®
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SC-P20000 Series/SC-P10000 Series User's Guide
Contents
Contents
Copyrights and Trademarks
Introduction
Important Safety Instructions................. 6
The symbols on the product ................ 6
When choosing a place for this product. . . . . . . . 6
When setting up this product............... 6
When using this product................... 7
When handling the ink cartridges............ 7
Note on this Guide......................... 7
Meaning of Symbols...................... 7
Illustrations............................ 8
Operating System Versions................. 8
Printer Parts.............................. 9
Front................................. 9
Inside................................ 11
Side/Back............................. 13
Roll paper adapter....................... 15
Control panel.......................... 15
Screen View........................... 17
Features................................ 19
Realizing High Resolution and Productivity. . . . 19
Superior Ease of Use..................... 19
Various Options........................ 20
Notes on Usage and Storage.................. 21
Installation space....................... 21
Notes when using the printer............... 21
Notes when not using the printer............ 21
Notes on handling ink cartridges............ 22
Notes on handling paper.................. 22
Introducing the Software.................... 24
Software on the Disc..................... 24
Software on the Website.................. 27
Remote Manager........................ 28
Starting and Closing Software................ 28
Starting.............................. 28
Closing............................... 28
Uninstalling Software...................... 29
Windows............................. 29
Mac OS X............................. 29
Basic Operations
Loading and Removing the Roll Paper.......... 30
Attaching the Roll Paper Adapter............ 30
Loading Roll Paper...................... 32
Cutting the roll paper.................... 34
Removing Roll Paper..................... 35
Loading and Removing Cut Sheets............. 37
Loading Cut Sheets...................... 37
Removing Cut Sheets.................... 39
Loading and Removing Poster Board........... 39
Loading Poster Board.................... 39
Removing Poster Board................... 41
Checking and Setting the Paper Type........... 42
Checking the Paper Type.................. 42
Paper Type Settings...................... 43
Replacing Paper.......................... 44
Using the Auto Take-up Reel Unit............. 45
Using the Control Panel.................. 45
Attaching the Roll Core................... 46
Attaching the Paper...................... 48
Using the Tensioner..................... 51
Removing Paper from the Auto Take-up Reel
Unit................................. 52
Storing the Sensor....................... 53
Using the Paper Basket..................... 54
Usage Position......................... 54
Storing the Cloth........................ 55
Basic Printing Methods..................... 56
Printing (Windows)..................... 56
Printing (Mac OS X)..................... 57
Canceling Printing (Windows)............. 59
Canceling Printing (Mac OS X)............. 60
Canceling Printing (from the Printer)........ 60
Printable area............................ 60
Roll Paper Printable Area................. 60
Cut Sheets Printable Area................. 61
Setting Power Saving....................... 62
Using the Optional Hard Disk Unit
Function Summary........................ 63
Extended functions...................... 63
Print Job Management................... 63
Data on a Hard Disk..................... 64
Saving Print Jobs.......................... 64
Viewing and Printing Saved Print Jobs.......... 66
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SC-P20000 Series/SC-P10000 Series User's Guide
Contents
Using the Printer Driver(Windows)
Displaying the Settings Screen................ 67
Display from the Control Panel............. 67
Displaying Help.......................... 68
Click the Help Button to Display............ 68
Right-click on the item you want to check and
display............................... 68
Customizing the Printer Driver............... 69
Saving various settings as your Select Settings
.................................... 69
Adding a Paper Type .................... 69
Rearranging display items................. 71
Summary of the Utility Tab.................. 72
Using the Printer Driver(Mac OS X)
Displaying the Settings Screen................ 74
Displaying Help.......................... 74
Using Presets............................ 74
Saving to Presets........................ 74
Deleting from Presets.................... 75
Using Epson Printer Utility 4................. 76
Starting Epson Printer Utility 4............. 76
Epson Printer Utility 4 Functions............ 76
Printing Varieties
Auto Color Adjustment by PhotoEnhance
(Windows Only).......................... 77
Correct color and print..................... 78
Printing Black and White Photos.............. 81
Borderless Printing........................ 84
Types of Borderless Printing Methods........ 84
Supported Paper........................ 84
About Roll Paper Cutting................. 85
Setting Procedures for Printing............. 86
Enlarged/Reduced Printing.................. 88
Fit to Page/Scale to fit paper size............ 89
Fit to Roll Paper Width(Windows Only)...... 90
Custom Scale Setting..................... 91
Multi-Page Printing....................... 92
Poster Printing (Enlarge to cover several sheets
and print - Windows only).................. 94
Setting Procedures for Printing............. 94
Joining the output paper together........... 96
Printing at Non-Standard Sizes............... 99
Banner printing (on roll paper).............. 101
Layout Manager(Windows Only)............. 103
Setting Procedures for Printing............ 104
Saving and Recalling Settings.............. 106
Color Management Printing
About Color Management.................. 107
Color Management Print Settings............ 107
Setting profiles........................ 108
Setting color management with the applications
..................................... 108
Setting color management with the printer driver
..................................... 110
Color management printing by Host ICM
(Windows)........................... 110
Color management printing by ColorSync
(Mac OS X)........................... 111
Color management printing by Driver
ICM(Windows Only)................... 111
Using the Control Panel Menu
Menu Operations........................ 114
Menu List.............................. 115
Print Queues.......................... 115
Paper............................... 115
Maintenance.......................... 117
Setup............................... 117
Menu Descriptions....................... 121
Print Queues menu..................... 121
Paper menu.......................... 122
Maintenance menu..................... 126
Setup menu........................... 128
Maintenance
Maintaining the Print Head and so on......... 139
Maintenance Operations................. 139
Checking for clogged nozzles.............. 140
Cleaning the print head.................. 141
Adjusting print misalignments (Head
Alignment)........................... 143
Paper Feed Adjust...................... 146
Replacing Consumables.................... 148
Replacing Ink Cartridges................. 148
Replacing Maintenance Boxes............. 150
Replacing the Cutter.................... 151
Cleaning the Printer...................... 153
Cleaning the outside.................... 153
Cleaning the inside..................... 153
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SC-P20000 Series/SC-P10000 Series User's Guide
Contents
Problem Solver
What to do When a Message is Displayed. . . . . . . 155
When a Maintenance Call/Service Call Occurs. . . 159
Troubleshooting......................... 160
You cannot print (because the printer does not
work)............................... 160
The printer sounds like it is printing, but
nothing prints......................... 162
The prints are not what you expected........ 162
Feeding or ejecting problems.............. 170
Others.............................. 172
Appendix
Options and Consumable Products........... 175
Epson Special Media.................... 175
Ink cartridges......................... 175
Others.............................. 176
Supported Media......................... 178
Epson Special Media Table............... 178
Supported Commercially Available Paper..... 191
Before Printing on Commercially Available
Paper............................... 193
Notes When Moving or Transporting the Printer
..................................... 195
Settings when transporting/storing in an
environment of -10°C or less.............. 195
Notes When Moving the Printer........... 196
Notes on Transporting.................. 196
Notes when reusing the printer............ 197
System Requirements..................... 198
System Requirements of the Printer Driver. . . . 198
Specifications Table....................... 199
Standards and Approvals................. 200
Help for Users in the Philippines........... 205
Software License Terms
OPEN SOURCE SOFTWARE LICENSE....... 206
Bonjour............................. 207
Other Software Licenses................... 212
Info-ZIP copyright and license............. 212
Where To Get Help
Technical Support Web Site................. 201
Contacting Epson Support.................. 201
Before Contacting Epson................. 201
Help for Users in North America........... 202
Help for Users in Europe................. 202
Help for Users in Australia............... 202
Help for Users in Singapore............... 203
Help for Users in Thailand................ 203
Help for Users in Vietnam................ 203
Help for Users in Indonesia............... 203
Help for Users in Hong Kong.............. 204
Help for Users in Malaysia................ 204
Help for Users in India.................. 204
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SC-P20000 Series/SC-P10000 Series User's Guide
Introduction
Important Safety
Introduction
❏ Do not insert objects through the slots. Take care
not to spill liquid on this product.
❏ This product’s power cord is for use with this
product only. Use with other equipment may
result in fire or electric shock.
Instructions
Read all of these instructions before using the printer.
Also be sure to follow all warnings and instructions
marked on the printer.
The symbols on the product
The symbols on this Epson product are used in order
to ensure safety and proper use of the product and to
prevent danger to customers and other persons, and
property damage.
The symbols indicate the meaning below. Be sure that
you completely understand the meaning of symbols
on this product before using it.
Stand-by
Caution/Hot surface
Caution/Keep hands clear
❏ Connect all equipment to properly grounded
power outlets. Avoid using outlets on the same
circuit as copiers or air control systems that
regularly switch on and off.
❏ Avoid electrical outlets controlled by wall
switches or automatic timers.
❏ Keep the entire computer system away from
potential sources of electromagnetic interference,
such as loudspeakers or the base units of cordless
telephones.
❏ Use only the type of power source indicated on
the product’s label.
❏ Use only the power cord that comes with this
product. Use of another cord may result in fire or
electric shock.
❏ Do not use a damaged or frayed power cord.
❏ Be sure your power cable meets relevant safety
standards of the area where you plan to use it.
When choosing a place for this product
❏ Place this product on a flat, stable surface that is
larger than this product. This product will not
operate properly if it is tilted or at an angle.
❏ Avoid places subject to rapid changes in
temperature and humidity. Also keep it away
from direct sunlight, strong light, or heat sources.
❏ Avoid places subject to shocks and vibrations.
❏ Keep this product away from dusty areas.
When setting up this product
❏ Do not block or cover the openings in this
product’s cabinet.
❏ Connect all equipment to properly grounded
power outlets.
❏ If you use an extension cord with this product,
make sure the total ampere rating of the devices
plugged into the extension cord does not exceed
the cord’s ampere rating. Also, make sure the total
ampere rating of all devices plugged into the wall
outlet does not exceed the wall outlet’s ampere
rating.
❏ Do not attempt to service this product yourself.
❏ Unplug this product and refer servicing to
qualified service personnel under the following
conditions:
The power cord or plug is damaged; liquid has
entered the product; the product has been
dropped or the cabinet damaged; the product
does not operate normally or exhibits a distinct
change in performance.
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SC-P20000 Series/SC-P10000 Series User's Guide
Introduction
❏ If you plan to use the printer in Germany, observe
the following:
To provide adequate short-circuit protection and
over-current protection for this printer, the
building installation must be protected by a 10 or
16 amp circuit breaker.
❏ If damage occurs to the plug, replace the cord set
or consult a qualified electrician. If there are fuses
in the plug, make sure you replace them with
fuses of the correct size and rating.
When using this product
❏ Do not put your hand inside this product or
touch the ink cartridges during printing.
❏ Do not put your hand inside this product or
touch the printer head during printing.
❏ Do not put your hand inside this product or
touch the white flat cable during printing.
❏ Do not move the print heads by hand; otherwise
you may damage this product.
❏ Use up the ink cartridge within a year of
installation for best results.
❏ Do not dismantle the ink cartridges or try to refill
them. This could damage the print head.
❏ Do not touch the IC chip on the side of the
cartridge. This may affect normal operation and
printing.
❏ The IC chip on this ink cartridge retains a variety
of cartridge-related information, such as the ink
cartridge status, so that the cartridge may be
removed and reinserted freely. However, each
time the cartridge is inserted, some ink is
consumed because the printer automatically
performs a reliability check.
❏ If you remove an ink cartridge for later use,
protect the ink supply area from dirt and dust,
and store it in the same environment as this
product. Note that there is a valve in the ink
supply port, making covers or plugs unnecessary,
but care is needed to prevent the ink from
staining items that the cartridge touches. Do not
touch the ink supply port or surrounding area.
❏ Always turn the product off using the Power
button on the control panel. When this button is
pressed, the Power light flashes briefly then goes
off. Do not unplug the power cord or turn off the
product until the Power light stops flashing.
❏ Before moving the printer or installing optional
accessories, unplug all power cables to completely
turn off the power.
When handling the ink cartridges
❏ Keep ink cartridges out of the reach of children
and do not drink.
❏ If ink gets on your skin, wash it off with soap and
water. If it gets in your eyes, flush them
immediately with water.
❏ Before installing the new ink cartridge in the
printer, shake it back and forth horizontally in
five centimeter movements about 15 times within
five seconds.
Note on this Guide
Meaning of Symbols
Warning:
Caution:
Important:
c
Note:
Warnings must be followed to
avoid serious bodily injury.
Cautions must be followed to
avoid damage to this product or
bodily injury.
Important contains important
information on the operation of
this product.
Notes contain useful or
additional information on the
operation of this product.
❏ Use the ink cartridge before the date printed on
its package.
7
SC-P20000 Series/SC-P10000 Series User's Guide
Introduction
Illustrations
Unless otherwise noted, the illustrations in this
documentation show the SC-P20000 Series.
Unless otherwise noted, the computer screenshots
show the SC-P20000 Series.
Operating System Versions
In this documentation, the following abbreviations are
used.
Windows
In this manual, "Windows" refers to "Windows 10",
"Windows 8.1", "Windows 8", "Windows 7",
"Windows Vista", "Windows XP", "Windows Server
2012", "Windows Server 2008", and "Windows Server
2003".
Mac OS X
In this manual, "Mac OS X" refers to "OS X El
Capitan", "OS X Yosemite", "OS X Mavericks", "OS X
Mountain Lion", "OS X Lion", "Mac OS X v10.7.x",
and "Mac OS X v10.6.8".
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SC-P20000 Series/SC-P10000 Series User's Guide
Printer Parts
Front
Introduction
A Head maintenance cover
Open when cleaning around the print head.
U “Cleaning around the print head” on page 165
B Cartridge cover
On the left and right of the printer. Open when replacing ink cartridges.
U “Replacing Ink Cartridges” on page 148
C Support bar
Adjust this when using the auto take-up reel unit (optional) or the paper basket. When performing other operations, we recommend that this should be used in the storing position (at the back).
U “Using the Auto Take-up Reel Unit” on page 45
U “Using the Paper Basket” on page 54
D Casters
There are two casters on each stand. Lock the casters when using the printer.
E Maintenance box covers
Open these covers when replacing the Maintenance Box. There is no cover in the middle for the SC-P10000 Series.
U “Replacing Maintenance Boxes” on page 150
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SC-P20000 Series/SC-P10000 Series User's Guide
Introduction
F Paper basket
Output from the printer collects in this basket, keeping the media clean and free of creases.
U “Using the Paper Basket” on page 54
G Poster board support
Lift this up and out when loading poster board. Ensures that poster board feeds smoothly.
U “Loading and Removing Poster Board” on page 39
H Control panel
U “Control panel” on page 15
I Alert lamp
This lamp lights or flashes when an error occurs.
Lights or flashes: An error occurred. The lamp lights or flashes depending on the type of error.
The control panel displays a description of the error. However, if the printer is turned off
while the printer cover is open, the light flashes but no error description is displayed.
Off : No error.
J Roll paper cover
Cover to protect the roll paper. Close it when using the printer except when loading or removing roll paper.
K Roll rests
Use these to rest the roll paper temporarily when attaching or removing the roll paper adapter from the roll
paper. This can be removed. See the following for more details.
U “Attaching the Roll Paper Adapter” on page 30
L Printer cover
Open this cover when cleaning the printer or clearing jams.
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SC-P20000 Series/SC-P10000 Series User's Guide
Inside
Introduction
A Attachment container
Use this to store the print head protective material removed during setup, and for storing the hexagon wrench
and so on.
B Maintenance Box
Absorbs waste ink that is discharged during cleaning and printing. Replace when a replacement message is
displayed on the control panel.
There is no central maintenance box for the SC-P10000 Series.
U “Replacing Maintenance Boxes” on page 150
C Ink cartridges
Install cartridges into all slots.
U “Replacing Ink Cartridges” on page 148
D Roll lock lever
A lever that locks roll paper in place after the roll is attached to the adapter holder. Raise to unlock and lower to
lock.
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SC-P20000 Series/SC-P10000 Series User's Guide
Introduction
E Adapter holder
Attach the roll paper adapter in which roll paper has been set.
F Adapter guides
Guides for attaching roll paper. Move the roll paper adapter along these guides to attach it to the adapter holder.
U “Attaching the Roll Paper Adapter” on page 30
G Paper slot
The slot through which roll paper and cut sheets are loaded.
Load cut sheets one at a time.
H Print head
Fires ink through high density nozzles while moving left and right to print.
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SC-P20000 Series/SC-P10000 Series User's Guide
Side/Back
Introduction
A Status light
The color indicates the network transmission speed.
Red : 100Base-T
Green: 1000Base-T
B LAN port
Connects the LAN cable.
C Data light
The network connection status and data reception are indicated by a lit or flashing light.
On : Connected.
Flashing: Receiving data.
D USB port
Use when connecting to a computer using a USB cable.
E Option port
Connects the auto take-up reel unit and so on.
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SC-P20000 Series/SC-P10000 Series User's Guide
Introduction
F AC inlet
Connect the supplied power cable here.
G Option slot
Slot to connect the optional hard disk unit or Adobe PostScript 3 Expansion Unit.
H Vents
Vents air from inside the printer. Do not block the vents.
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SC-P20000 Series/SC-P10000 Series User's Guide
Introduction
Roll paper adapter
Use the supplied roll paper adapter when loading roll
paper onto the printer.
U “Attaching the Roll Paper Adapter” on page 30
A Adapter lock lever
Control panel
Lift to unlock, lower to lock. Unlock when
attaching roll paper to the adapter, lock once the
roll is attached.
B Size lever
Position according to the size of the roll core.
A
P button (power button)
Turns the power on and off.
B
P light (power light)
The printer’s operational status is indicated by a lit
or flashing light
On : The power is on.
Flashing: The printer is receiving data or cleaning
the print head or performing other
operations in the course of being shut
down.
Off : The power is off.
C M button (Load/Remove Paper button)
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SC-P20000 Series/SC-P10000 Series User's Guide
Introduction
Pressing this button displays the Load/Remove
Paper menu. Instructions for loading or removing
the paper can be displayed by highlighting either
Remove Paper or the type of paper currently
loaded and then pressing the Z button. Follow
the on-screen instructions to load or remove the
paper.
D Screen
Displays the printer's status, menus, error
messages, and so on. U “Screen View” on
page 17
E Menu button
Displays the menu for the tab currently selected in
the display.
U “Using the Control Panel Menu” on page 114
F y button (back button)
Press this button to go up one level in the menu
hierarchy while menus are displayed. U “Menu
Operations” on page 114
G
l/r buttons (left and right arrow buttons)
❏ Use these buttons to select tabs. The selected tab is
highlighted and the content of the info display area
is updated for the selected tab.
U “Screen View” on page 17
❏ Use these buttons while menus are displayed to
position the cursor or delete characters when
entering text for items such as Setting Name or IP
Address.
❏ Displays the menu for the tab currently selected in
the display.
U “Using the Control Panel Menu” on page 114
❏ Use this button while menus are displayed and an
item is highlighted to display the sub-menu.
❏ If this is pressed while a parameter is selected from
the Menu, the parameter is set or executed.
J button (Help button)
Except when printing is in progress, press this
button to display the Help menu. Highlight an
item and press the Z button to view help for the
highlighted item.
K " button (Maintenance button)
Displays the Maintenance menu, which is used for
nozzle checks, head cleaning, and so on.
U “Maintaining the Print Head and so on” on
page 139
L W button (pause/cancel button)
❏ The printer enters pause status if this is pressed
while printing. To release the pause status, press the
W button again, or select Pause Cancel on the
screen and then press the Z button. To cancel
print jobs being processed, select Job Cancel on the
screen and then press the Z button. When Check
And Clean Nozzle is selected and you press the Z
button, Check And Clean Nozzle is performed for
Head Cleaning.
❏ Press this button while a menu or help is displayed
to close the menu or help and return the printer to
ready status.
H
u/d buttons (Up/Down buttons)
❏ Press to select menu items and parameter while a
menu is displayed.
U “Menu Operations” on page 114
❏ When roll paper is loaded, press to feed and rewind
the paper. Hold down d to feed up to 3 m. Hold
down u to rewind up to 20 cm. Rewinding stops
when the end of the roll reaches the print starting
position. Release the button and then press it again
to resume.
I Z button
M ) button (Feed/Cut Media button)
❏ This button is used with roll paper only. If the printer
is loaded with cut sheets or poster board, pressing
this button will have no effect.
❏ It is used to manually cut roll paper using the built-in
cutter.
U “Manual cut method” on page 34
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SC-P20000 Series/SC-P10000 Series User's Guide
Introduction
Screen View
, : The Print Queues Tab
Print job information is displayed in the info
display area.
When you press the Menu button, the Print
Queues menu is displayed.
U “Print Queues menu” on page 121
The Info Display Area
The name of the job being printed is
displayed when the printer driver is used.
If an optional hard disk unit or Adobe
PostScript 3 Expansion Unit is installed, it
also shows the number of held jobs, if any.
Important:
c
A flashing , icon indicates that an optional
hard disk unit or Adobe PostScript 3
Expansion Unit is transmitting data to the
printer. Do not disconnect the power cord or
turn the printer off while the icon is flashing.
Failure to observe this precaution could
corrupt the data on the hard disk unit or
Adobe PostScript 3 Expansion Unit.
A Messages
Displays the printer's status, operation, and error
messages.
U “What to do When a Message is Displayed” on
page 155
B Tabs/Info Display Area
The tab/info display area contains the five tabs listed below.
Use the l/r buttons to select a tab.
Information on the selected tab is displayed in the
info display area.
. :The Paper Tab
The information of loaded paper is displayed
in the info display area.
When you press the Menu button, the Paper
menu is displayed.
U “Paper menu” on page 122
The Info Display Area
Displays the Source and Media Type of the
loaded paper.
When roll paper is used, it also displays the
roll width. When Roll Paper Remaining is
set to On, it shows the amount of roll paper
remaining. When the length remaining reaches or falls below the value selected for Re-
maining Alert, a
the tab icon and an alert like that shown below is displayed to warn that the printer is
nearing the end of the roll.
icon is displayed above
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SC-P20000 Series/SC-P10000 Series User's Guide
Introduction
:The Ink Tab
Shows ink cartridge status in the info display
area.
The Info Display Area
As shown in the following illustrations, the
icon changes based on the status of the ink
cartridge.
Normal Warning or error
1 Status indicators
: No error. The height of the
indicator changes with the level
of ink remaining.
: Ink is low. You need to prepare a
new ink cartridge.
Y:Yellow
VM : Vivid Magenta
- : The Maintenance Tab
Displays Maintenance Box status in the info
display area.
When you press the Menu button, the Maintenance menu is displayed.
U “Maintenance menu” on page 126
The Info Display Area
As shown in the following illustrations, the
icon changes based on the status of the Maintenance Box.
Normal Warning or error
: Ink cartridge is expended; replace
with a new ink cartridge.
: An error occurred. Check the
message on the screen, and clear
the error.
2 Ink color codes
VLM : Vivid Light Magenta
C:Cyan
GY : Gray
LGY : Light Gray
LC : Light Cyan
PK : Photo Black
MK : Matte Black
DGY : Dark Gray
1 Status indicators
: No error. The height of the
indicator corresponds to the
amount of space.
: The Maintenance Box is
nearing the end of its service
life. You need to prepare a
new Maintenance Box.
: Maintenance Box is at the
end of its service life.
Replace the Maintenance
Box with a new one.
/ :The Setup Tab
Shows the specified IP address in the info
display area.
When you press the Menu button, the Setup
menu is displayed.
U “Setup menu” on page 128
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SC-P20000 Series/SC-P10000 Series User's Guide
Introduction
Features
The main features of this printer are described below.
Realizing High Resolution and Productivity
The newly developed print heads and functions have
achieved the industry's highest levels of definition and
productivity for photos, fine art, and high resolution
posters.
Newly developed print heads
The built-in 2.66 inch μTFP heads in a staggered
arrangement have achieved a print resolution of 300
dpi suitable for printing
Amount of paper feed detection/ adjustment function
By implementing technology to reduce slight
differences on the right and left when feeding roll
paper, along with Epson's original sensor technology,
we have drastically improved the precision for paper
feeding. By realizing minute paper feeding control, we
can prevent dips in printing precision caused by slight
differences feeding and thereby achieve prints that are
faithful to the original data. However, paper such as
film that transmits light cannot be detected.
Multi-colored black ink system
Two black inks to suit your needs
You can use two types of black ink according to the
media being used. Photo Black which realizes a
smooth, professional finish on glossy paper, and
Matte Black which increases black optical density
using matte paper to suit the paper being used. The
improved maximum density (Dmax) on photo black
ink brings out delicate tone differences in gradations.
Three types of gray ink to improve the image quality
As well as Photo Black and Matte Black, the inclusion
of three additions to the black ink system in the shape
of Dark Gray, Gray and Light Gray, achieves the
industry's highest level of gradations and delicate tone
differences.
Superior Ease of Use
Spindle-free roll paper adapter makes loading roll paper a snap
The lack of a spindle makes it possible to load and
remove roll paper even in environments where space
is at a premium. Adding a roll paper stand to the
printer has made installing the roll paper adapter
simpler. This allows you to easily install the roll paper
adapters to each end of the roll paper and load the paper.
U “Loading Roll Paper” on page 32
Pigmented inks with superior resistance
Pigment inks maintain more beautiful and more
vibrant prints over a long period of time with their
high light fastness. They are also extremely
fade-resistant and can be safely displayed in direct
light. Additionally, the high water and ozone
resistance is not only ideal for photo printing, but also
allows for store displays and banners, short-term
outdoor displays of posters and so on. When you are
printing for outdoor use, use lamination processing.
Ease of Maintenance
Since loading roll paper and replacing consumables,
including ink cartridges, maintenance boxes, and
cutters, can be performed from the front, you can
place the printer against a wall. This means the printer
does not have to be moved to allow rear maintenance
access.
Auto nozzle check function
The new nozzle check function reduces time lost due
to clogged nozzles, wasted paper or ink, and
maintenance downtime. This allows you to print
continuously without having to worry about clogged
nozzles. This function features Printless Nozzle
Check that allows you to check clogged nozzles from
the control panel without using paper, and Check
And Clean Nozzle that allows you to clean only
logged nozzles automatically.
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SC-P20000 Series/SC-P10000 Series User's Guide
Introduction
Improved color adjustment function (Epson Color Calibration Utility)
The Epson Color Calibration Utility software
provided on the Epson homepage allows you to easily
perform color calibration using the printer's built-in
sensors.
Adjust all prints with one calibration
By saving the calibration data to the printer, you do
not need to perform calibration for every paper type
or mode. Also, you do not need to make individual
calibrations when sharing the printer with multiple
users.
Perform color management for multiple printers
You can perform color management for multiple
printers that are the same model.
See the Epson Color Calibration Utility manual for
details.
PostScript data printing
The installation of the Adobe PostScript 3 Expansion
Unit allows you to print PostScript data accurately
and stably. Hardware RIP is highly reliable and simple
to use.
Improved energy efficiency with sleep mode and Power Off Timer
When no print jobs are being handled, or when no
operation has been performed for some time, the
printer enters sleep mode to reduce power
consumption. Furthermore, if the Power Off Timer
function is enabled, the printer automatically turns off
to avoid wasting electricity. This function works if no
print jobs are received and no operations are carried
out for a specified duration of time, except when an
error has occurred.
U “Setting Power Saving” on page 62
Various Options
Optimized printing (Hard disk unit)
When the hard disk unit is installed, print jobs can be
saved, queued, and reprinted. Saved print jobs can
also be printed from the printer's control panel. This
reduces the time from starting your computer and
printing from an application, as well as allowing you
to reprint quickly.
U “Using the Optional Hard Disk Unit” on
page 63
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SC-P20000 Series/SC-P10000 Series User's Guide
Notes on Usage and Storage
Introduction
paper's requirements are met. For more details,
see the documentation supplied with the paper.
Also, when operating in dry areas, air conditioned
environment, or under direct sunlight, maintain
the appropriate humidity.
Installation space
Make sure that you secure the following space, clear of
any other objects, so that paper ejection and
consumable replacement are not obstructed.
See the “Specifications Table” for the external
dimensions of the printer.
U “Specifications Table” on page 199
* When printing on poster board, ensure that there is
sufficient space both in front of and behind the printer.
U “Loading and Removing Poster Board” on
page 39
❏ Do not install the printer next to heat sources or
directly in the path of air from a ventilator or air
conditioner. Failure to observe this precaution
could result in the print head nozzles drying and
clogging.
❏ The print head may not be capped (i.e., may not
move to the right-hand side) if an error occurs
and the printer is turned off without first
resolving the error. Capping is a function for
automatically covering the print head with a cap
(lid) to prevent the print head from drying out. In
this case, turn on the power and wait a while until
capping is performed automatically.
❏ When the power is on, do not remove the power
plug or cut the power at the breaker. The print
head may not be capped properly. In this case,
turn on the power and wait a while until capping
is performed automatically.
❏ Even when the printer is not in use, some ink will
be consumed by head cleaning and other
maintenance operations needed to keep the print
head in good condition.
Notes when using the printer
Note the following points when using this printer to
avoid breakdowns, malfunctions, and print quality
decline.
❏ When using the printer, observe the operating
temperature and humidity range described in the
"Specifications Table".
U “Specifications Table” on page 199
Even when the conditions above are met, you may
not be able to print properly if the environmental
conditions are not suitable for the paper. Be sure
to use the printer in an environment where the
Notes when not using the printer
If you are not using it, note the following points when
storing the printer. If it is not stored correctly, you
may not be able to print properly the next time it is used.
❏ If you do not print for a long time, the print head
nozzles may become clogged. We recommend
that you print once a week to prevent the print
head from clogging.
❏ The roller may leave an impression on paper that
is left in the printer. This can also cause wavy or
curled paper resulting in paper feeding problems
or the print head could be scratched. Remove any
paper when storing.
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SC-P20000 Series/SC-P10000 Series User's Guide
Introduction
❏ Store the printer after confirming that the print
head has been capped (the print head is
positioned at the far right). If the print head is left
uncapped for a long time, the print quality may
decline.
Note:
If the print head is not capped, turn the printer on, and
then turn it off.
❏ To prevent the accumulation of dust and other
foreign matter in the printer, close all covers
before placing it in storage.
If the printer will be not be used for an extended
period, protect it with an anti-static cloth or other
cover.
The print head nozzles are very small, and they
can become clogged easily if fine dust gets on the
print head, and you may not be able to print
properly.
❏ When turned on after an extended period of
disuse, the printer may automatically perform
head cleaning to ensure print quality.
Timer Cleaning U “Administrator Menu” on
page 137
❏ When transporting or storing the printer in an
environment of -10°C or less, make sure you
perform Transportation/Storage from the
Maintenance menu. Failure to observe this
precaution could damage the print head.
U “Maintenance menu” on page 126
❏ Ink cartridges that have been stored at low
temperatures for an extended period should be
allowed to return to room temperature over a
period of four hours.
❏ Do not touch the IC chips on the ink cartridges.
You may not be able to print properly.
❏ Install all ink cartridges into each slot. You cannot
print if any of the slots are empty.
❏ Do not leave the printer without ink cartridges
installed. The ink in the printer may dry,
preventing it from printing as expected. Leave ink
cartridges in all slots even while you do not use
the printer.
❏ The ink level and other data are stored in the IC
chip, allowing cartridges to be used after being
removed and replaced.
❏ To avoid getting dirt on the ink supply port, store
the removed ink cartridge properly. The ink
supply port has a valve in it so it does not need to
be capped.
❏ Removed ink cartridges may have ink around the
ink supply port, so be careful not to get any ink
on the surrounding area when removing the
cartridges.
❏ To maintain the quality of the print head, this
printer stops printing before ink cartridges are
completely expended.
Notes on handling ink cartridges
Note the following points when handling ink
cartridges to maintain good print quality.
❏ The supplied ink cartridges are for use during the
initial charging. Some ink is consumed for initial
ink charging immediately after purchase before
you can start printing. The supplied ink cartridges
and Maintenance Box will require replacement
relatively quickly.
❏ We recommend that ink cartridges be stored at
room temperature out of direct sunlight and used
before the expiry date printed on the packaging.
❏ To ensure good results, use all the ink in the
cartridge within a year of installation.
❏ Although the ink cartridges may contain recycled
materials, this does not affect printer function or
performance.
❏ Do not dismantle or remodel ink cartridges. You
may not be able to print properly.
❏ Do not drop or knock ink cartridges against hard
objects; otherwise, the ink may leak.
Notes on handling paper
Note the following points when handling and storing
the paper. If the paper is not in good condition, print
quality may decline.
Check the documentation supplied with each paper.
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SC-P20000 Series/SC-P10000 Series User's Guide
Introduction
Notes on Handling
❏ Use Epson special media under normal room
conditions (temperature: 15 to 25°C, humidity: 40
to 60%).
❏ Do not fold the paper or scratch the surface of the
paper.
❏ Avoid touching the printable surface of the paper
with your bare hands. Moisture and oils from
your hands can affect print quality.
❏ Handle paper by the edges. We recommend
wearing cotton gloves.
❏ Changes in temperature and humidity may cause
paper to become wavy or curled. Check the
following points.
❏ Load the paper just before printing.
❏ Do not use wavy or curled paper.
For roll paper, cut off the wavy or curled
parts and then load it again.
For cut sheets, use new paper.
❏ Do not wet the paper.
❏ Do not throw away the paper packaging as you
can use it for storing the paper.
❏ Avoid locations that are subject to direct sunlight,
excessive heat, or humidity.
❏ Keep cut sheets in their original package after
opening, and keep them in a flat place.
❏ Make sure the printouts are completely dry before
folding of stacking; otherwise, the color may
change where they touch (leaves a mark). These
marks will disappear if they are separated
immediately and dried; however, they will remain
if not separated.
❏ If you put the printouts in an album before they
are completely dry, they may be blurred.
❏ Do not use a dryer to dry the printouts.
❏ Avoid direct sunlight.
❏ Prevent color distortion while displaying or
storing the printouts by following the instructions
in the paper's documentation.
Note:
Typically, printouts and photos fade over time (color
distortion) due to the effects of light and various
constituents in the air. This also applies to Epson
special media. However, with the correct storage
method, the degree of color distortion can be minimized.
❏ See the documentation supplied with Epson special
media for detailed information on handling the
paper after printing.
❏ The colors of photos, posters, and other printed
materials appear different under different lighting
conditions (light sources
from this printer may also appear different under
different light sources.
* Light sources include sunlight, fluorescent light,
incandescent light, and other types.
*
). The colors of printouts
❏ Remove roll paper that is not in use from the
printer. Rewind it correctly and then store it in
the original packaging that came with the roll
paper. If you leave the roll paper in the printer for
a long time, its quality may decline.
Notes on handling printed paper
To maintain long lasting, high quality print results,
note the following points.
❏ Do not rub or scratch the printed surface. If they
are rubbed or scratched, the ink may peel off.
❏ Do not touch the printed surface; Failure to
observe this precaution may cause ink to rub off.
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SC-P20000 Series/SC-P10000 Series User's Guide
Introduction
Introducing the Software
As well as the printer driver, a variety of software packages are also provided such as Network easy configuration
and plug-in software to add functionality to commercially available packages. You can install the software from
the software disc supplied, or by downloading from the Epson website.
U “Software on the Disc” on page 24
U “Software on the Website” on page 27
There is also software that can be used over a network through a web browser without having to install it.
U “Remote Manager” on page 28
Software on the Disc
The supplied Software Disc contains the following software. For details on using the software, see the PDF
manuals or the on-line help for the software in question.
Note:
You can upgrade the software supplied. Check for the latest versions on the Epson website.
http://www.epson.com
Software Name Explanation
Printer Driver
Epson Manual This software displays a list of the manuals already installed on the computer. You can
EPSON Software Updater This software checks the Web for update information for printer drivers and manuals,
Epson Network Utilities When a network connection is setup using the Setup Guide, network related modules
The printer driver is required when using the printer. Follow the steps in the Setup
Guide to install.
U “Summary of the Printer Driver” on page 25
also select and check the manuals updated using EPSON Software Updater from here.
Follow the steps in the Setup Guide to install.
and installs them if available. Follow the steps in the Setup Guide to install.
are installed.
See the Network Guide (PDF).
EpsonNet Config With this software, you can configure various network settings for the printer from
your computer. This is useful as it allows you to enter addresses and names using the
keyboard.
Installation U “Installing individually” on page 26
EPSON LFP Remote Panel 2 Software for registering custom paper from a computer.
Installation U “Installing individually” on page 26
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SC-P20000 Series/SC-P10000 Series User's Guide
Introduction
Summary of the Printer Driver
The main functions of the printer driver are described
below.
❏ Converts print data received from applications
into printable data and sends it to the printer.
❏ Settings such as document size and print quality
can be adjusted from the settings dialogs.
Windows
Mac OS X
❏ Allows you to execute printer maintenance
functions to maintain print quality, check the
printer's status, and so on.
Windows
You can save these settings and easily import or
export these saved settings.
U “Customizing the Printer Driver” on
page 69
You can easily import or export printer driver
settings.
U “Summary of the Utility Tab” on page 72
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SC-P20000 Series/SC-P10000 Series User's Guide
Introduction
Mac OS X
Installing individually
Insert the software disc into the disk drive, and then
follow the on-screen instructions.
Clear the checkboxes for any software that has already
been installed.
Follow the on-screen instructions to install.
See the following for instructions on starting and
closing the software.
U “Starting and Closing Software” on page 28
The screens displayed differ according to the
operating system being used as shown below.
If there is no disk drive available, access http://
epson.sn/, and then search for this product.
Windows
Click Information for Manuals and Applications.
Check the folder containing the necessary software,
and install.
Mac OS X
Select the necessary software, and then click Install.
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SC-P20000 Series/SC-P10000 Series User's Guide
Introduction
Software on the Website
Aside from the software supplied on the software disc, the latest software versions for this printer can also be
found on the Epson website. Download as required.
http://www.epson.com
Note:
Depending on your country or region, you may not be able to download software from the website.
For more details, contact your dealer or Epson Support.
For details on using the software, see the PDF manuals or the on-line help for the software in question.
See the following for instructions on starting and closing the software.
U “Starting and Closing Software” on page 28
Software Name Explanation
LFP HDD Utilities
Epson Print Layout This is a plug-in for Adobe Photoshop and Adobe Lightroom.
LFP Accounting Tool
Epson Color Calibration Utility Software that performs calibrations using the printer's built-in sensors.
CopyFactory
* Windows only
*
*
*
The Utility can be used to manage print jobs stored on the optional hard disk unit. Use
this when connecting the printer directly to the computer using a USB cable.
❏ By operating with Adobe Photoshop and Adobe Lightroom, you can easily
perform color management.
❏ You can check the adjusted image for black-and-white photographs on the screen.
❏ You can save your preferred paper type and size and load them easily.
❏ You can easily layout and print photos.
This software provides total cost calculations for printed paper, job information, and so
on.
This software allows you to make enlarged copies using an Epson scanner. Check for
supported scanners on the Epson website.
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SC-P20000 Series/SC-P10000 Series User's Guide
Introduction
Remote Manager
This software allows you to operate the printer from a
computer over a network using the printer's built-in
network interface. You can check the printer's status
and configure network settings, in addition to
managing the print jobs stored on the optional hard
disk unit or Adobe PostScript 3 Expansion Unit. You
can perform the following operations for stored print
jobs.
❏ Cancel individual print queue
❏ Cancel individual hold queue
❏ Resume hold queue
Starting and Closing Software
Starting
You can start by using any of the following methods.
Double-click the shortcut icon on the desktop
Depending on the software being used, a shortcut icon
may not be created during installation.
Starting from the menu
❏ Windows 8.1/Windows 8
Enter the software name in the search charm, and
then select the icon displayed.
❏ Other than Windows 8.1/Windows 8
Click the Start button, click the installed software
name from All Programs (All apps or Programs)
or in the folder named EPSON, and then select
the software you want to start.
Starting
Enter the printer's IP address in a computer web
browser.
For more information, see the online help for Remote
Manager.
❏ Mac OS X
Click the installed software name from
Applications or the EPSON folder, and then
select the software you want to start.
Click the icon on the desktop taskbar (Windows only)
Click the icon and select the software you want to start
from the menu displayed.
Closing
The application can be closed using one of the
following methods.
❏ Click the button (Exit, Close,
❏ Select Exit from the toolbar menu.
, and so on).
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SC-P20000 Series/SC-P10000 Series User's Guide
Introduction
Uninstalling Software
Windows
Important:
c
❏ You must log in as an Administrator.
❏ In Windows 7/Windows Vista, if an
Administrator password or confirmation is
requested, enter the password and then
continue with the operation.
Turn off the printer, and unplug the interface
A
cable.
Go to the Control Panel and click Uninstall a
B
program from the Programs category.
Select the target printer icon, and then click OK.
D
Follow the on-screen instructions to continue.
E
When the delete confirmation message is
displayed, click Yes.
Restart the computer if you are reinstalling the printer
driver.
Mac OS X
Select the software you want to remove and
C
then click Uninstall/Change (or Change/
Remove/Add or remove).
You can remove EPSON Status Monitor 3 and
the printer driver by selecting EPSON
SC-XXXXX Printer Uninstall.
Select EPSON LFP Remote Panel 2 to remove
EPSON LFP Remote Panel 2.
When reinstalling or upgrading the printer driver or
other software, follow the steps below to uninstall the
target software first.
Printer Driver
Use the "Uninstaller".
Downloading the Uninstaller
Download the Uninstaller from the Epson website.
http://www.epson.com/
Using the Uninstaller
Follow the instructions on the Epson website.
Other software
Drag and drop folder with the software name from the
Applications folder into Trash to delete.
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SC-P20000 Series/SC-P10000 Series User's Guide
Basic Operations
Basic Operations
Loading and Removing the Roll Paper
Load roll paper after attaching the supplied roll paper
adapters.
Caution:
❏ Roll paper is heavy and should not be carried
by just one person.
❏ Do not place your hand into the parts of the
support bar marked with labels. Failure to
observe this precaution could result in your
hand being caught in the mechanism and
being injured.
Attaching the Roll Paper Adapter
Turn on the printer by pressing the P button.
A
Note:
After finishing operations, return the support bar
to the storage position.
Important:
c
Insert the paper just before printing. The roller
may leave an impression on paper that is left in
the printer.
Note:
The paper that can be used in the printer is detailed in
the following section.
U “Supported Media” on page 178
Move the roll rests so that they match the width
B
of the roll paper to load.
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