EPOS IMPACT 860 ANC, IMPACT 860, IMPACT 860T ANC, IMPACT 860T User Guide

IMPACT 800 series

On-ear wired USB headset

User Guide

Contents

Welcome ��3

Package contents ��4

IMPACT 800 at a glance ��5

Icons at a glance �� 5 Headset at a glance �� 5

How to wear the headset ��9

Adjusting and wearing the headset �� 9 Positioning the microphone �� 9

How to connect ��10

A Connecting directly to your computer ��10 B Connecting to your mobile device ��11

Installing the EPOS Connect desktop app ��12 Changing audio settings – Microsoft

How to use – basic functions ��13

Changing the volume ��13 Muting the headset’s microphone �� 15 Using Active Noise Cancellation – ANC version only�� 16 Using TalkThrough – ANC version only ��18

®

Windows ��12

1

Making calls using the headset ��19

Making a call ��19 Accepting / rejecting a call ��20 Putting a call on hold (pause) �� 22 Ending a call ��22 Managing multiple calls �� 23

Using Microsoft® Teams – IMPACT 860T / 860T ANC only �� 25

Invoking Microsoft® Teams �� 26 Raising hand in a Teams meeting�� 26 Checking Teams Notications ��27

Listening to media ��28

Controlling via the wear detection sensor �� 28 Controlling via the button �� 29

Good to know ��30

Activating / deactivating sensor functions �� 30 Adjusting the Sidetone ��31 Changing the voice prompts’ language ��31 Adjusting sounds and notications ��32 Enabling / disabling an Audio Limiter �� 33

Maintaining & updating products �� 34

Cleaning the products �� 34 Transporting and storing the products �� 35 Replacing the ear pads �� 36 Updating the rmware ��37

If a problem occurs�� 38

2

Trademarks

USB Type-C® and USB-C® are trademarks of USB Implementers Forum� All other trademarks are the property of their respective owners�

Welcome

§

3Welcome

Be the best in the New Open Oce

The next generation headset for desk workers in the New Open Oce� Increase eciency by 40%* by improving reaction time whilst multi-tasking to maintain accuracy with EPOS BrainAdapt™, and industry-leading voice pickup by EPOS AI™�

Be heard no matter the level of background noise, and get super wideband audio for natural sound� Enjoy total ease of use with intuitive controls and smart features� Experience all-day wearing comfort with a lightweight design, soft cushions and headband padding�

Certied for leading UC providers and meets the Microsoft Teams Open Oce specications� Stay focused during calls thanks to technology that boosts the clarity of incoming speech while the 360 busylights signal to colleagues when you’re unavailable

*EPOS BrainAdapt™ Dual Task Study

Key benets & features

Superior EPOS sound

Super wideband audio and stereo sound deliver clear speech in noisy open oces

EPOS BrainAdapt™ technology

Better focus for both sides via ANC, EPOS AI™, and industry-leading voice pickup

Adaptive digital microphones

Adaptive beamforming microphones deliver industry-leading voice pickup

TalkThrough

Communicate easily with in-oce colleagues without removing the headset

360-degree busylight

Intuitive busylight clearly signals when you’re on call and not to be disturbed

Smart features

Initiate, end, and mute calls by moving the boom arm or taking the headset on/ o

Convenient carry pouch

Carry the headset easily between your work and home oce

For safety instructions, consult the Safety Guide�

For specifications, consult the Fact sheet available at

eposaudio�com

A list of accessories can be found on the product page at

eposaudio�com

Package contents

IMPACT 860 ANC | IMPACT 860 IMPACT 860T ANC | IMPACT 860T: Microsoft Teams version

4Package contents

IMPACT 800 at a glance

Icons at a glance

Tap the button Notes: Good to know

5IMPACT 800 at a glance

2x

3s

Double tap the button LED indications

Press and hold the button

Headset at a glance

Busylight LED

Microphone

You hear a voice prompt or tone

Headband

Microphone &

Mute LED

Hook & Teams* button

Multi-function slider

*Microsoft Teams: IMPACT 860T / 860T ANC only

Boom arm

USB-C & USB-A plug

Busylight LED

2s2s

0.2s 0.2s

3x

3s 3s

3x

2s2s

0.2s 0.2s

3x

3s 3s

3x

Microphone*

ANC button*

*ANC: IMPACT 860 ANC / 860T ANC only

Headset LEDs at a glance

You can change some of the LED settings via

EPOS Connect�

Busylight LED Meaning

6IMPACT 800 at a glance

Mute LED at boom arm Meaning

Incoming call: if you do not wear the headset

Active call

Call on hold

Connected to Teams

Connecting to Teams

Teams notication

Microphone muted

Talking while microphone is muted

Headset buttons at a glance

Hook & Teams* button Press Function Page

Accepts a call 20

Ends a call 22

*variant dependent:

IMPACT 860T / 860T ANC only:

2x

1s

2 calls: Answers incoming & ends active call

2 calls: Ends active and keeps 2nd call on hold

Invokes Microsoft Teams* 25

Puts an active call on hold (pause) / unholds call

2 calls: Answers incoming & puts active call on hold

2 calls: Toggles between two calls

Raises/lowers hand in a Teams meeting* upon release

23

24

20

23

24

26

7IMPACT 800 at a glance

2s

Rejects a call 22

ANC button** Press Function Page

2s

* IMPACT 860T / 860T ANC only

** IMPACT 860 ANC / 860T ANC only

Switches ANC on / off 16

Switches TalkThrough on/off (only if ANC is switched on)

18

Multi-function slider Press Function Page

Mutes / unmutes the microphone

Starts / pauses audio playback

15

28

8IMPACT 800 at a glance

Increases the volume (press or press and hold)

13

Skips to the next track 28

Skips to the previous track 28

How to wear the headset

Adjusting and wearing the headset

For good sound quality and best possible wearing comfort:

EPOS Connect�

9How to wear the headset

Positioning the microphone

the corner of your mouth for best call quality�

2-3 cm

How to connect

You can connect the headset either:

• A to your computer or

• B to your mobile device

You can completely remove and reattach the USB-A adapter from the USB cable� To remove the USB-A adapter:

A Connecting directly to your computer

The headset switches on and o with your computer�

A

10How to connect

To disconnect the headset:

USB-A

USB-C

®

B Connecting to your mobile device

The following functions depend on the connected mobile device and apps and may not work for all of them�

The headset switches on and o with your mobile device�

B

11How to connect

To disconnect the headset:

Installing the EPOS Connect desktop app

The free EPOS Connect software allows you to configure and update your headset and offers additional settings�

necessary, contact your IT department�

eposaudio.com/connect

12How to connect

EPOS Connect

x

Changing audio settings – Microsoft® Windows

Windows usually changes the Audio settings automatically if you connect a new headset� If the headset is connected but you hear no sound:

Audio settings

IMPACT 8x0

x

How to use – basic functions

CAUTION

Risk of hearing damage!

Listening at high volume levels for long periods can lead to permanent hearing defects�

putting on the headset�

Changing the volume

You can adjust three independent volume settings for the headset:

13How to use – basic functions

1

2

3

Call

during an active call

Media volume

during media streaming

Ring tone, tones and voice prompts volume

when headset is in idle mode (not during a call or media streaming)

You hear a double beep for maximum or minimum volume�

Alternatively, you can adjust the volume for calls and media streaming on your connected device�

14How to use – basic functions

Adjusting the headset’s microphone volume for softphones

correct volume setting for your microphone�

computer’s audio application�

x

Muting the headset’s microphone

2s2s

0.2s 0.2s

3x

3s 3s

3x

unmute the microphone*� OR

The Mute LED lights up red while muted�

A

15How to use – basic functions

B

The microphone will also be muted by taking the headset o and unmuted when you put it on again�*

The LED ashes red, if you are talking while the microphone is muted*�

*This function could be activated/deactivated via EPOS Connect�

Using Active Noise Cancellation – ANC version only

The IMPACT 860 ANC / 860T ANC provides attenuation of ambient noise using Active Noise Cancellation (ANC) technology� Special microphones reduce background noise, such as keyboard sounds or chats from colleagues in an open oce environment�

ANC ANC

If you are in a noisy environment but would like to have your own quiet space, you can use the headset itself, disconnected from any device, and simply benet from ANC�

Switching ANC on / o

deactivate ANC�

16How to use – basic functions

2s

Using and adjusting ANC

The headset is equipped with Adaptive ANC and responses to the surrounding noise level� The built in ANC responds to the surrounding noise level to activate just as much ANC as is needed at a given time� This decreases the feeling of occlusion for situations where it is not needed�

The additional ANC Level slider allows you to set your individual ANC intensity (when adaptive mode is deselected)�

Via EPOS Connect you can:

x

ANC

EPOS Connect

17How to use – basic functions

Available Noise Control settings:

Adaptive ANC Adjusts the ANC intensity automatically

ANC Level

Using TalkThrough – ANC version only

TalkThrough allows you to communicate with your colleagues without having to remove the headset, when ANC is switched on� Media playback will be paused or muted�

Switching TalkThrough on / o

18How to use – basic functions

Adjusting the TalkThrough intensity

Via EPOS Connect you can:

Control settings�

Making calls using the headset

The following functions depend on the connected device�

To make calls via the computer:

The Busylight LED lights up red as long as you are in a call or there is a call on hold�

Making a call

The Busylight LED lights up red as long as you are in a call�

19Making calls using the headset

x

Accepting / rejecting a call

There are several ways to accept an incoming call�

Indications of an incoming call

When you receive a call, you hear a ring tone� If you do not wear the headset, the ashing Busylight LED indicates the incoming call�

x

20Making calls using the headset

Accepting a call

You can accept a call in three dierent ways:

detection sensor that registers when the headset is worn�

21Making calls using the headset

A

B

C

x

* B + C: This function could be activated/deactivated via EPOS Connect�

Rejecting a call

2s

Putting a call on hold (pause)

2x

22Making calls using the headset

x

Ending a call

x

Managing multiple calls

Two calls can be managed simultaneously� If you receive a call during an active call, a knock on tone will be played�

x

Accept / reject second call

x

23Making calls using the headset

Active call

2nd

incoming call

x

Accepts the incoming call and ends the active call

Accepts the incoming call and

2x

puts the active call on hold

Rejects the incoming call and

2s

continues the active call

Toggle between calls / end active call

x

Active call 2nd held call

Toggles between the

2x

active and held call

Ends the active call and keeps the 2nd call on hold

24Making calls using the headset

Using Microsoft® Teams – IMPACT 860T / 860T ANC only

To use Microsoft Teams with the headset:

If Microsoft Teams is already running on your computer, the Teams LED lights up purple� Otherwise install and run Microsoft Teams�

x

25Using Microsoft® Teams – IMPACT 860T / 860T ANC only

Invoking Microsoft® Teams

Raising hand in a Teams meeting

x

26Using Microsoft® Teams – IMPACT 860T / 860T ANC only

1s

Checking Teams Notications

The LED pulses purple to indicate:

• Meeting Join Notication

• Voice Mail Notication

• Missed Call Notication

To check these Notications on your screen:

x

27Using Microsoft® Teams – IMPACT 860T / 860T ANC only

28Listening to media

Listening to media

x

If you receive and accept a call, media reproduction is paused and resumed after the call – if supported by the connected device�

Controlling via the wear detection sensor

The headset is equipped with a wear detection sensor that registers whether it is on the head or not�

Media reproduction is paused�

Media reproduction resumes, if media was paused via the wear detection sensor�

This function could be activated/deactivated via EPOS Connect�

Controlling via the button

The following functions are device dependent�

Plays audio

Pauses audio

Plays the next track

29Listening to media

x

Plays the previous track

30Good to know

Good to know

Activating / deactivating sensor functions

The headset is equipped with a wear detection sensor that registers whether it is on the head or not� A second sensor registers the boom arm position�

Via EPOS Connect you can:

EPOS Connect

Available settings:

Answer Call

Mute

Play/pause

Accepts a call when you put on the headset

Accepts a call if you move the boom arm down

Mutes the microphone when headset is removed during a call and unmutes when put on again

Mutes the microphone if you move the boom arm up

Pauses Media playback when you remove the headset and continues when you put it on again

Adjusting the Sidetone

Sidetone is the audible feedback of your own voice during a phone call�

EPOS Connect

Sidetone

Changing the voice prompts’ language

EPOS Connect (English by default)�

31Good to know

EPOS Connect

Sounds & Notications

Voice prompt lang ua ge

English

Adjusting sounds and notications

EPOS Connect

Sounds & Notications

Tone & voice prompts

Voice prompt language

No voice prompts during call

Mute interval

Talk whi le m uted

32Good to know

Tone & voice prompts

Voice prompt language

No voice prompts during call

Turns on/o prompts in the headset

Changes language of voice prompts in the headset

Turns on/o non-essential voice prompts during a call

Mute interval Selects the notication interval when the headset is muted

Turns on/o the additional ashing of the boom arm LED:

Talk while muted

The LED generally lights up red while muted� If you activate this function, the LED ashes as soon as you start speaking as an additional reminder�

Enabling / disabling an Audio Limiter

EPOS Connect

Audio limiter

O

EU/US limiter

AU limiter

O Deactivates limiter

EU/US limiter

AU limiter

Activates limiter: max� 90 dB; compliant with Directive 2003/10/EC

Activates limiter: max� 85 dB; compliant with Directive AS/ACIF G616:2006

33Good to know

Maintaining & updating products

Cleaning the products

WARNING

Liquids can damage the electronics of the product!

Liquids entering the housing of the device can cause a short circuit and damage the electronics�

34Maintaining & updating products

Transporting and storing the products

To avoid nicks or scratches on the headset:

boom arm and twist in the ear cup(s)�

35Maintaining & updating products

Replacing the ear pads

For hygienic reasons, replace the ear pads� Spare ear pads are available from your EPOS partner�

1 Lift the boom arm and twist in the ear cups�

2 Grasp the edge of the ear pad behind the ear cup and peel it up and away from

the ear cup�

3 Slide the edge of the new ear pad into the small recess� Carefully rotate the ear

pad anti-clockwise until it is fully attached�

1

36Maintaining & updating products

2

3

Updating the rmware

You can update the rmware of your headset by using the free EPOS Connect software (see page 12)�

If there is a new rmware available the software will guide you through the update process�

37Maintaining & updating products

EPOS Connect

x

If a problem occurs��

Many functions can be activated/deactivated or adjusted in

EPOS Connect:

Problem Possible cause Solution Page

No audio signal or drop outs

Microsoft Teams button does not work

Beeps instead of voice prompts

Sound alerts during calls disturbing

Voice prompts too loud or quiet

Stereo sound mirrored

You hear your own voice too loud

Headset does not respond to wear detection sensor gestures

Microsoft Teams does not work

Headset does not react to any button press

Volume adjusted too low > Increase the volume on the headset

USB plug not fully inserted

Other audio source selected

Microsoft Teams not running on your computer

Voice prompts disabled

Voice prompts or tones during calls enabled

Volume for voice prompts adjusted too high or low

Headset wearing side swapped > Change the wearing side setting via

Sidetone adjusted too high

Wear detection sensor deactivated

Microsoft Teams or connection to the app disturbed

Software or hardware problems

during a call or media streaming or on your connected device�

Audio settings�

computer�

Connect�

calls in EPOS Connect�

EPOS Connect�

to re-start headset�

computer�

headset�

13

12

32

13

31

30

38If a problem occurs��

–

If a problem occurs that is not listed here or if the problem cannot be solved with the proposed solutions, please contact your local EPOS partner for assistance�

To nd an EPOS partner in your country, search at eposaudio�com

eposaudio.com/impact800

39If a problem occurs��

DSEA A/S

Kongebakken 9, DK-2765 Smørum, Denmark eposaudio.com

12/23, A01