EPOS IMPACT 700 User Guide

IMPACT 700 series

On-ear wired USB headset

User Guide

Contents

Welcome ��3

Package contents ��4

IMPACT 700 at a glance ��5

Icons at a glance �� 5 Headset at a glance �� 5 Inline controller at a glance ��7

How to wear the headset �� 10

Adjusting and wearing the headset ��10 Positioning the microphone ��10

How to connect �� 11

A Connecting directly to your computer ��11 B Connecting to your mobile device ��12

Installing the EPOS Connect desktop app ��13 Changing audio settings – Microsoft

®

Windows ��13

1

How to use – basic functions ��14

Changing the volume ��14 Muting the headset’s microphone �� 16

Making calls using the headset �� 17

Making a call ��17 Accepting / rejecting a call ��18 Putting a call on hold (pause) ��20 Ending a call ��21 Managing multiple calls �� 22

Using Microsoft® Teams – IMPACT 7x0T only �� 24

Invoking Microsoft® Teams �� 25 Raising hand in a Teams meeting�� 25 Checking Teams Notications �� 26

Listening to media ��27

Controlling via the wear detection sensor �� 27 Controlling via the button �� 28

Good to know ��29

Activating / deactivating sensor functions �� 29 Adjusting the Sidetone �� 30 Changing the voice prompts’ language �� 30 Adjusting sounds and notications ��31 Enabling / disabling an Audio Limiter �� 32

Maintaining & updating products �� 33

Cleaning the products �� 33 Transporting and storing the products �� 34 Replacing the ear pad(s) �� 35 Updating the rmware �� 36

If a problem occurs�� 37

2

Trademarks

USB Type-C® and USB-C® are trademarks of USB Implementers Forum� All other trademarks are the property of their respective owners�

Welcome

§

Ensure customer satisfaction on every call with a headset that delivers rich, natural sound no matter the level of background noise� Three digital microphones built on EPOS BrainAdapt™ provide industry-leading voice pickup to let your agents be heard�

Carefully crafted to provide an unprecedented level of comfort and agent well-being, with a lightweight design and soft memory foam earpads engineered for all-day wear� Help your agents stay productive and avoid fatigue�

The ergonomic call controller is conveniently placed just below the headset� Smart features that mute and unmute calls through intuitive gestures, help agents handle more calls with greater eciency� Compatible with leading contact center platforms and UC providers, the IMPACT 700 is an easy plug-and-play solution�

3Welcome

Key benets & features

Industry-leading voice pickup for natural-sounding calls

Enjoy exceptional call clarity with three beamforming mics powered by EPOS AI™ that suppress noise and transmit natural voice�

Stay Comfortable Throughout the day

Lightweight headset for next level comfort with soft, leatherette earpads crafted for all-day wear to ensure agent well-being�

Ergonomic inline controller for frictionless calls

Eortlessly answer calls, mute the mic, and change volume with an intuitive inline controller that’s always where you need it�

Built for laser-sharp focus in busy work environments

Stay focused on the customer with passive noise dampening, incoming speech clarity, and ActiveGard™ acoustic shock protection�

Backed by exclusive 3-year extended warranty

Get peace of mind with a product that is engineered to withstand prolonged heavy use and truly built to last for years�

For safety instructions, consult the Safety Guide�

For specifications, consult the Fact sheet available at

eposaudio�com

A list of accessories can be found on the product page at

eposaudio�com

Package contents

IMPACT 730 | IMPACT 760 IMPACT 730T | IMPACT 760T: Microsoft Teams version

IMPACT 730

IMPACT 760

4Package contents

IMPACT 700 at a glance

Icons at a glance

Tap the button Notes: Good to know

5IMPACT 700 at a glance

2x

3s

Double tap the button LED indications

Press and hold the button

Headset at a glance

Headband

Busylight LED

Microphone

You hear a voice prompt or tone

Microphone &

Mute LED

Boom arm

USB-C & USB-A plug

Headset LEDs at a glance

3x

2s2s

0.2s 0.2s

3x

3s 3s

3x

Busylight LED Meaning

6IMPACT 700 at a glance

1x

Mute LED at boom arm Meaning

1x

Boom arm functions at a glance

*

Headset switches on

Incoming call

Active call

Headset switches on

Microphone muted

Talking while microphone is muted

Lift boom arm:

• Mutes the microphone

Lower boom arm:

• Unmutes the microphone

• Accepts an incoming call

*This function can be activated/deactivated via EPOS Connect�

Inline controller at a glance

1x

3x

1x

Mute LED

Volume wheel

Mute button

IMPACT 7x0 IMPACT 7x0T

7IMPACT 700 at a glance

Teams button & LED

Hook button & LED

Inline controller LEDs at a glance

Hook LED Meaning

Incoming call

IMPACT 7x0

Active call

Call on hold

IMPACT 7x0T

Multiple calls:

• Incoming call

• Active call

• Call on hold

Teams LED (IMPACT 7x0T) Meaning

1x

3x

2s2s

0.2s 0.2s

3x

3s 3s

3x

Connected to Teams

Teams notication

Connecting to Teams

Mute LED Meaning

Microphone muted

Talking while microphone is muted

Inline controller buttons at a glance

Hook button Press Function Page

Accepts a call 18

8IMPACT 700 at a glance

Ends a call 21

IMPACT 7x0

IMPACT 7x0T

2x

2 calls: Answers incoming & ends active call

2 calls: Ends active and keeps 2nd call on hold

Puts an active call on hold (pause) / unholds call

2 calls: Answers incoming & puts active call on hold

2 calls: Toggles between two calls

22

23

20

22

23

Rejects a call 20

2s

2 calls: Rejects incoming and keeps active call

23

9IMPACT 700 at a glance

Teams button (IMPACT 7x0T)

Mute button Press Function Page

Volume wheel Turn Function Page

Press Function

Invokes Microsoft Teams 24

1s

Raises/lowers hand in a Teams meeting upon release

Mutes / unmutes the microphone

Starts / pauses audio playback

Page

25

16

27

Increases the volume 14

Decreases the volume 14

How to wear the headset

Adjusting and wearing the headset

For good sound quality and best possible wearing comfort:

EPOS Connect�

10How to wear the headset

Positioning the microphone

the corner of your mouth for best call quality�

2-3 cm

How to connect

You can connect the headset either:

• A directly to your computer or

• B to your mobile device

You can completely remove and reattach the USB-A adapter from the USB cable� To remove the USB-A adapter:

A Connecting directly to your computer

The Busy light LED and the mute LED at the boom arm tip light up shortly when powered�

11How to connect

A

1x

To disconnect the headset:

USB-A

USB-C

®

12How to connect

B Connecting to your mobile device

The following functions depend on the connected mobile device and apps and may not work for all of them�

The Busy light LED and the mute LED at the boom arm tip light up shortly when powered�

B

1x

To disconnect the headset:

1x

Installing the EPOS Connect desktop app

The free EPOS Connect software allows you to configure and update your headset and offers additional settings�

necessary, contact your IT department�

eposaudio.com/connect

13How to connect

EPOS Connect

x

Changing audio settings – Microsoft® Windows

Windows usually changes the Audio settings automatically if you connect a new headset� If the headset is connected but you hear no sound:

Audio settings

IMPACT 7x0

x

How to use – basic functions

CAUTION

Risk of hearing damage!

Listening at high volume levels for long periods can lead to permanent hearing defects�

putting on the headset�

Changing the volume

the volume� You hear a double beep for maximum or minimum volume�

14How to use – basic functions

Changing the voice prompts volume

When headset is in idle mode (not during a call or media streaming):

Adjusting the headset’s microphone volume for softphones

correct volume setting for your microphone�

computer’s audio application�

x

15How to use – basic functions

Muting the headset’s microphone

To mute or unmute the microphone:

The Mute LED lights up red while muted�

A B

16How to use – basic functions

C D

The mute LED ashes red, if you are talking while the microphone is muted*�

*This function can be activated/deactivated via EPOS Connect�

x

Making calls using the headset

The following functions depend on the connected device�

To make calls via the computer:

The Busylight LED lights up red as long as you are in a call or there is a call on hold�

Making a call

17Making calls using the headset

If your call is not automatically transferred to the headset:

x

Accepting / rejecting a call

There are several ways to accept an incoming call� You can also accept a call via your connected device�

Indications of an incoming call

When you receive a call, you hear a ring tone� The Busylight LED on the headset and the hook LED on the controller starts ashing�

x

18Making calls using the headset

Accepting a call

You can accept a call in three dierent ways:

detection sensor that registers when the headset is worn�

A

B

19Making calls using the headset

C

* B + C: This function can be activated/deactivated via EPOS Connect�

Rejecting a call

2s

Putting a call on hold (pause)

20Making calls using the headset

x

2x

x

Ending a call

21Making calls using the headset

x

Managing multiple calls

Two calls can be managed simultaneously�

When you receive a call during an active call, a knock-on tone will be played� The controller’s hook LED ashes red and green as long as a second call is handled�

x

22Making calls using the headset

Accept / reject second call

x

23Making calls using the headset

x

Active call

2nd

incoming call

Accepts the incoming call and ends the active call

Accepts the incoming call and

2x

puts the active call on hold

Rejects the incoming call and

2s

continues the active call

Toggle between calls / end active call

x

Active call 2nd held call

Toggles between the

2x

active and held call

Ends the active call and keeps the 2nd call on hold

Using Microsoft® Teams – IMPACT 7x0T only

To use Microsoft Teams with the headset:

If Microsoft Teams is already running on your computer, the controller’s Teams LED lights up purple� Otherwise install and run Microsoft Teams�

x

24Using Microsoft® Teams – IMPACT 7x0T only

Invoking Microsoft® Teams

Raising hand in a Teams meeting

25Using Microsoft® Teams – IMPACT 7x0T only

x

1s

Checking Teams Notications

The Teams LED pulses purple to indicate:

• Meeting Join Notication

• Voice Mail Notication

• Missed Call Notication

To check these Notications on your screen:

x

26Using Microsoft® Teams – IMPACT 7x0T only

27Listening to media

Listening to media

x

Controlling via the wear detection sensor

The headset is equipped with a wear detection sensor that registers whether it is on the head or not�

Media reproduction is paused�

Media reproduction resumes, if media was paused via the wear detection sensor�

This function can be activated/deactivated via EPOS Connect�

Controlling via the button

If supported by the connected device and media application these functions are available:

Plays audio

Pauses audio

28Listening to media

29Good to know

Good to know

Activating / deactivating sensor functions

The headset is equipped with a wear detection sensor that registers whether it is on the head or not� A second sensor registers the boom arm position�

Via EPOS Connect you can:

EPOS Connect

Available settings:

Answer Call

Mute

Play/pause

Accepts a call when you put on the headset

Accepts a call if you move the boom arm down

Mutes the microphone when headset is removed during a call and unmutes when put on again

Mutes the microphone if you move the boom arm up and unmutes when you move it back down

Pauses Media playback when you remove the headset and continues when you put it on again

Adjusting the Sidetone

Sidetone is the audible feedback of your own voice during a phone call� Sidetone helps you to lower your voice and speak at a natural and comfortable level�

EPOS Connect

Sidetone

Changing the voice prompts’ language

30Good to know

EPOS Connect (English by default)�

EPOS Connect

Sounds & Notications

Voice prompt lang ua ge

English

Adjusting sounds and notications

EPOS Connect

Sounds & Notications

Tone & voice prompts

Voice prompt language

No voice prompts during call

Talk whi le m uted

31Good to know

Tone & voice prompts

Voice prompt language

No voice prompts during call

Talk while muted

Turns on/o prompts in the headset

Changes language of voice prompts in the headset

Turns on/o non-essential voice prompts during a call

Turns on/o the additional ashing of the boom arm LED: The LED generally lights up red while muted� If you activate this function, the LED ashes as soon as you start speaking as an additional reminder�

Enabling / disabling an Audio Limiter

EPOS Connect

Audio limiter

O

EU/US limiter

AU limiter

O Deactivates limiter (default setting)

EU/US limiter

AU limiter

Activates limiter: max� 90 dB; compliant with Directive 2003/10/EC

Activates limiter: max� 85 dB; compliant with Directive AS/ACIF G616:2006

32Good to know

Maintaining & updating products

Cleaning the products

WARNING

Liquids can damage the electronics of the product!

Liquids entering the housing of the device can cause a short circuit and damage the electronics�

33Maintaining & updating products

Transporting and storing the products

To avoid nicks or scratches on the headset:

the boom arm and twist the earcups inwards�

34Maintaining & updating products

35Maintaining & updating products

Replacing the ear pad(s)

For hygienic reasons, replace the ear pad(s)� Spare ear pads are available from your EPOS partner�

1 Lift the boom arm and twist the earcups inwards�

2 Grasp the edge of the ear pad behind the ear cup and peel it up and away from

the ear cup�

3 Slide the edge of the new ear pad into the small recess� Carefully rotate the ear

pad until it is fully attached�

1

2

3

36Maintaining & updating products

Updating the rmware

Keep your headset up-to-date with latest rmware to ensure awless operation and maximum productivity� You can update the rmware of your headset by using the free EPOS Connect software (see page 13)�

If there is a new rmware available, the software will guide you through the update process�

EPOS Connect

x

If a problem occurs��

Many functions can be activated/deactivated or adjusted in

EPOS Connect:

Problem Possible cause Solution Page

No audio signal Volume adjusted too low > Increase the volume via the

USB plug not fully inserted

Other audio source selected

Inline controller does not work

Microsoft Teams button does not work

Beeps instead of voice prompts

Sound alerts during calls disturbing

Voice prompts too loud or quiet

Stereo sound mirrored Headset wearing side swapped

You hear your own voice too loud

Headset does not respond to wear detection sensor gestures

Microsoft Teams does not work

Headset does not react to any button press

USB plug not fully inserted

Microsoft Teams not running on your computer

Voice prompts disabled

Voice prompts or tones during calls enabled

Volume for voice prompts adjusted too high or low

Sidetone adjusted too high

Wear detection sensor deactivated

Microsoft Teams or connection to the app disturbed

Software or hardware problems

controller’s volume wheel or your connected device�

Audio settings�

computer�

Connect�

calls in EPOS Connect�

volume when in idle mode�

EPOS Connect�

to re-start headset�

computer�

headset�

30

29

37If a problem occurs��

14

13

–

31

14

10

–

If a problem occurs that is not listed here or if the problem cannot be solved with the proposed solutions, please contact your local EPOS partner for assistance� To nd an EPOS partner in your country, search at eposaudio�com

eposaudio.com/impact700

38If a problem occurs��

DSEA A/S

Kongebakken 9, DK-2765 Smørum, Denmark eposaudio.com

01/24, A01