EPOS IMPACT 400 User Guide

IMPACT 400 series

On-ear wired USB headset

User Guide

Contents

Welcome ��3

Package contents ��4

IMPACT 400 at a glance ��5

Icons at a glance �� 5 Headset at a glance �� 5

How to wear the headset ��9

Adjusting and wearing the headset �� 9 Positioning the microphone �� 9

How to connect ��10

A Connecting directly to your computer ��10 B Connecting to your mobile device ��11

Installing the EPOS Connect desktop app ��12 Changing audio settings – Microsoft

How to use – basic functions ��13

Changing the volume ��13 Muting the headset’s microphone �� 15

®

Windows ��12

1

Making calls using the headset ��16

Making a call ��16 Accepting / rejecting a call ��17 Putting a call on hold (pause) �� 19 Ending a call �� 19 Managing multiple calls ��20

Using Microsoft® Teams – IMPACT 430T / 460T only �� 22

Invoking Microsoft® Teams �� 23 Raising hand in a Teams meeting�� 23 Checking Teams Notications ��24

Good to know ��25

Listening to media �� 25 Activating / deactivating sensor functions �� 25 Adjusting the Sidetone �� 26 Enabling / disabling an Audio Limiter �� 26

Maintaining & updating products �� 27

Cleaning the products �� 27 Transporting and storing the products �� 28 Replacing the ear pads �� 29 Updating the rmware �� 30

If a problem occurs�� 31

2

Trademarks

USB Type-C® and USB-C® are trademarks of USB Implementers Forum� All other trademarks are the property of their respective owners�

Welcome

§

3Welcome

Make Yourself Heard On Any Call

Be heard on any call with a wired headset for hybrid workers that delivers value for money� Advanced noise-ltering technology transmits your voice instead of unwanted noise, while the speakers deliver exceptional sound so that you don’t miss a word�

Stay comfortable throughout the day with an ultralight design and compact noise-dampening ear pads� Manage calls with less eort thanks to plug-and-play connectivity and convenient features like lift-to-mute that keep you productive and in control�

Get unrivaled value for money with a competitively priced headset that is optimized for leading UC platforms and goes beyond Microsoft Teams certication to meet the rigorous Open Oce requirements� Helpful features like the dedicated Teams button, busylight, and an LED mute indicator make using the headset a seamless experience�

Key benets & features

Clear voice transmission

Dual-microphone boom arm with advanced ltering algorithms transmits less unwanted noise and ensures clear calls�

Great sound for uninterrupted focus

Professional-grade speakers and a sound prole tuned for calls ensure that you don’t miss any important details�

Comfortable design for all-day wear

Soft noise-dampening ear pads, ultralight design, and a padded headband reduce wearing fatigue and let you stay in the ow�

Designed for convenience

Plug-and-play connectivity and intuitive features like lift-to-mute help to minimize friction and boost your productivity�

Unmatched value for money

Meets the rigorous Microsoft Teams Open Oce requirements, providing uncompromising value at a competitive price point�

For safety instructions, consult the Safety Guide�

For specifications, consult the Fact sheet available at

eposaudio�com

A list of accessories can be found on the product page at

eposaudio�com

Package contents

IMPACT 430 / IMPACT 460 IMPACT 430T / IMPACT 460T: Microsoft Teams version

IMPACT 430

IMPACT 460

4Package contents

IMPACT 400 at a glance

Icons at a glance

Tap the button

Notes:

2x

Double tap the button

Good to know

5IMPACT 400 at a glance

3s

Press and hold the button LED indications

Headset at a glance

Busylight LED

Microphone

Teams* button & LED

Volume + button

Headband

Microphone

Mute LEDs

Hook button

Boom arm

Volume - button

USB-C & USB-A plug

*Microsoft Teams: IMPACT 430T / 460T only

Headset LEDs at a glance

3x

2s2s

0.2s 0.2s

3x

3s 3s

3x

2s2s

0.2s 0.2s

3x

3s 3s

3x

Busylight LED Meaning

6IMPACT 400 at a glance

Teams LED* Meaning

*Microsoft Teams: IMPACT 430T / 460T only

Mute LED at boom arm Meaning

1x

Headset switches on

Incoming call

Media playback

Active call

Call on hold

Connected to Teams

Connecting to Teams

Teams notication

Microphone muted

Talking while microphone is muted

Boom arm functions at a glance

Lift boom arm:

• Mutes the microphone

Lower boom arm:

• Unmutes the microphone

*

• Accepts an incoming call

*This function can be activated/deactivated via EPOS Connect�

Headset buttons at a glance

Hook button Press Function Page

7IMPACT 400 at a glance

2x

2s

Accepts a call 17

Ends a call 19

2 calls: Answers incoming & ends active call

2 calls: Ends active and keeps 2nd call on hold

Puts an active call on hold (pause) / unholds call

2 calls: Answers incoming & puts active call on hold

2 calls: Toggles between two calls

Rejects a call 19

20

21

17

20

21

Teams* button Press Function Page

Invokes Microsoft Teams 22

8IMPACT 400 at a glance

* IMPACT 430T / 460T only

1s

Raises/lowers hand in a Teams meeting upon release

23

Volume buttons Press Function Page

Increases or decreases the volume

13

(press or press and hold)

How to wear the headset

Adjusting and wearing the headset

For good sound quality and best possible wearing comfort:

EPOS Connect�

9How to wear the headset

Positioning the microphone

the corner of your mouth for best call quality�

2-3 cm

How to connect

You can connect the headset either:

• A to your computer or

• B to your mobile device

You can completely remove and reattach the USB-A adapter from the USB cable� To remove the USB-A adapter:

A Connecting directly to your computer

The headset switches on and o with your computer�

A

10How to connect

To disconnect the headset:

USB-A

USB-C

B Connecting to your mobile device

The following functions depend on the connected mobile device and apps and may not work for all of them�

The headset switches on and o with your mobile device�

B

11How to connect

To disconnect the headset:

Installing the EPOS Connect desktop app

The free EPOS Connect software allows you to configure and update your headset and offers additional settings�

necessary, contact your IT department�

eposaudio.com/connect

12How to connect

EPOS Connect

x

Changing audio settings – Microsoft® Windows

Windows usually changes the Audio settings automatically if you connect a new headset� If the headset is connected but you hear no sound:

Audio settings

IMPACT 4x0

x

How to use – basic functions

CAUTION

Risk of hearing damage!

Listening at high volume levels for long periods can lead to permanent hearing defects�

putting on the headset�

Changing the volume

13How to use – basic functions

Alternatively, you can adjust the volume for calls and media streaming on your connected device�

Adjusting the headset’s microphone volume for softphones

correct volume setting for your microphone�

computer’s audio application�

x

14How to use – basic functions

Muting the headset’s microphone

2s2s

0.2s 0.2s

3x

3s 3s

3x

the microphone� The Mute LED lights up red while muted�

15How to use – basic functions

The LED ashes red, if you are talking while the microphone is muted�

Making calls using the headset

The following functions depend on the connected device�

To make calls via the computer:

The Busylight LED lights up red as long as you are in a call or there is a call on hold�

Making a call

16Making calls using the headset

The Busylight LED lights up red as long as you are in a call�

x

Accepting / rejecting a call

There are several ways to accept an incoming call�

Indications of an incoming call

When you receive a call, you hear a ring tone� If you do not wear the headset, the ashing Busylight LED indicates the incoming call�

x

17Making calls using the headset

Accepting a call

You can accept a call in three dierent ways:

18Making calls using the headset

A

B

* This function could be activated/deactivated via EPOS Connect�

Rejecting a call

x

2s

Putting a call on hold (pause)

2x

Ending a call

19Making calls using the headset

x

Managing multiple calls

Two calls can be managed simultaneously� If you receive a call during an active call, a knock on tone will be played�

x

Accept / reject second call

x

20Making calls using the headset

Active call

2nd

incoming call

x

Accepts the incoming call and ends the active call

Accepts the incoming call and

2x

puts the active call on hold

Rejects the incoming call and

2s

continues the active call

Toggle between calls / end active call

x

Active call 2nd held call

Toggles between the

2x

active and held call

Ends the active call and keeps the 2nd call on hold

21Making calls using the headset

Using Microsoft® Teams – IMPACT 430T / 460T only

To use Microsoft Teams with the headset:

If Microsoft Teams is already running on your computer, the Teams LED lights up purple� Otherwise install and run Microsoft Teams�

x

22Using Microsoft® Teams – IMPACT 430T / 460T only

Invoking Microsoft® Teams

Raising hand in a Teams meeting

23Using Microsoft® Teams – IMPACT 430T / 460T only

1s

x

Checking Teams Notications

The LED pulses purple to indicate:

• Meeting Join Notication

• Voice Mail Notication

• Missed Call Notication

To check these Notications on your screen:

24Using Microsoft® Teams – IMPACT 430T / 460T only

x

Good to know

Listening to media

x

Activating / deactivating sensor functions

The headset is equipped with sensor that registers the boom arm position�

Via EPOS Connect you can:

25Good to know

EPOS Connect

Available settings:

Answer Call Accepts a call if you move the boom arm down

Mute Mutes the microphone if you move the boom arm up

Adjusting the Sidetone

Sidetone is the audible feedback of your own voice during a phone call�

EPOS Connect

Sidetone

Enabling / disabling an Audio Limiter

26Good to know

EPOS Connect

O Deactivates limiter

EU/US limiter

AU limiter

Activates limiter: max� 90 dB; compliant with Directive 2003/10/EC

Activates limiter: max� 85 dB; compliant with Directive AS/ACIF G616:2006

Audio limiter

O

EU/US limiter

AU limiter

Maintaining & updating products

Cleaning the products

WARNING

Liquids can damage the electronics of the product!

Liquids entering the housing of the device can cause a short circuit and damage the electronics�

27Maintaining & updating products

Transporting and storing the products

To avoid nicks or scratches on the headset:

boom arm and twist in the ear cup(s)�

28Maintaining & updating products

Replacing the ear pads

For hygienic reasons, replace the ear pads� Spare ear pads are available from your EPOS partner�

1 Lift the boom arm and twist in the ear cups�

2 Grasp the edge of the ear pad behind the ear cup and peel it up and away from

the ear cup�

3 Slide the edge of the new ear pad into the small recess� Carefully rotate the ear

pad anti-clockwise until it is fully attached�

1

29Maintaining & updating products

2

3

Updating the rmware

You can update the rmware of your headset by using the free EPOS Connect software (see page 12)�

If there is a new rmware available the software will guide you through the update process�

30Maintaining & updating products

EPOS Connect

USB-A

x

USB-C

If a problem occurs��

Problem Possible cause Solution Page

No audio signal or drop outs

Microsoft Teams button does not work

You hear your own voice too loud

Microsoft Teams does not work

Headset does not react to any button press

Volume adjusted too low

USB plug not fully inserted

Other audio source selected

Microsoft Teams not running on your computer

Sidetone adjusted too high

Microsoft Teams or connection to the app disturbed

Software or hardware problems

the headset or on your connected device�

in the Audio settings�

your computer�

setting via EPOS Connect�

on your computer�

headset again to re-start headset�

13

12

–

26

–

31If a problem occurs��

If a problem occurs that is not listed here or if the problem cannot be solved with the proposed solutions, please contact your local EPOS partner for assistance�

To nd an EPOS partner in your country, search at eposaudio�com

eposaudio.com/impact400

32If a problem occurs��

DSEA A/S

Kongebakken 9, DK-2765 Smørum, Denmark eposaudio.com

07/24, A01