User Instructions for the Environment One Grinder Pump
Flo-Systems, Inc.
905 Cherry Lane
Troy, IL 62294
24 HOUR SERVICE: 618-444-2041
Office Hours 618-667-7890 800-886-7891
Congratulations on your Environment One grinder pump investment. With
proper care and by following a few guidelines, your grinder pump will give
you years of dependable service.
Care and Use of your Grinder Pump
The Environment One grinder pump is capable of accepting and pumping
a wide range of materials. Regulatory agencies advise that the following
items should not be introduced into any sewer, either directly or through a
kitchen waste disposal unit:
Glass Diapers, socks, rags or cloth
Metal Plastic objects (toys, utensils, etc.)
Seafood shells Sanitary napkins or tampons
Goldfish stone Kitty litter
In addition, you must never introduce into any sewer:
Explosives Strong chemicals
Flammable material Gasoline
Lubricating oil and/or grease
General Information
In order to provide you with suitable
wastewater disposal, your home is
served by a low pressure sewer
system. The key element in this
system is an Environment One
grinder pump. The tank collects all
solid materials and effluent from the
house. The solid materials are then
ground to a small size suitable for
pumping as a slurry with the
effluent water . The grinder pump
generates sufficient pressure to
pump this slurry from your home to
the wastewater treatment receiving
line and/or disposal plant.
Periods of Disuse
If your home or building is left unoccupied for longer than a couple of
weeks, perform the following procedure:
Purge the System. Run clean water into the unit until the pump
activates. Immediately turn off the water and allow the grinder pump to run
until it shuts off automatically.
Duplex Units. S pecial attention must be taken to ensure that both
pumps turn on when clean water is added to the tank.
Caution: Do not disconnect power to the unit
Power Failure
Y our grinder pump cannot dispose of wastewater without electrical power .
If electrical power service is interrupted, keep water usage to a minimum.
Pump Failure Alarm
Y our Environment One grinder pump has been manufactured to produce
an alarm signal (120 volt) in the event of a high water level in the basin.
The installer must see that the alarm signal provided is connected to an
audible and/or visual alarm in such a manner as to provide adequate
warning to the user that service is required. During the interim prior to the
arrival of an authorized service technician, water usage must be limited to
the reserve capacity of the tank.
For service, please call your local distributor:
E/One Sewers
TM
Limited W arranty
1000 Series, 2000 Series, AMGP
Environment One Corporation offers
a limited warranty that guarantees its
product to be free from defects in
material and factory workmanship for
a period of two years from the date of
installation, or 27 months from the
date of shipment, whichever occurs
Model Number: ______________________
Serial Number: _______________________
Installation Date: _____________________
first, provided the product is properly
installed, serviced and operated
under normal conditions and
according to manufacturer’s
instructions. Repair or parts
replacement required as a result of
such defect will be made free of
charge during this period upon return
of the defective parts or equipment to
the manufacturer or its nearest
authorized service center .
20
SEWER SYSTEMS
2773 Balltown Rd • Niskayuna NY USA 12309
(01) 518.346.6161 • www.eone.com
Grinder Pump Service and Repair
How to Silence the Alarm
If the alarm sounds on your grinder pump, push the silence button located on the outside of the panel box.
Then, call the Service Link phone number (below) to find your local service center.
Service Link
For 24-hour grinder pump service, please call (toll-free in the U.S.):
1-866-539-9803
An operator will assist you and provide you with the local number for a service center.
Certified Service Program
No one knows your grinder pump better than your Certified Service Center. Advantages of using a Certified
Service Center:
E/One-trained Certified Service Technicians — each Certified Service technician has passed an
extensive examination that proves his abilities
Up-to-Date Information — Certified Service Centers receive the latest technical news immediately
Genuine E/One Parts — not all grinder pump parts are equal. Genuine E/One parts are engineered
and manufactured to the highest standard, using the exact materials to provide the longest life
possible for your pump.
Testing equipment — Certified Service Centers have the necessary equipment to ensure your
repaired pump is operating optimally
What is required to become certified?
Personnel
Annual Evaluations — technicians must pass a rigorous examination about all aspects of grinder
pump service, and must be re-certified each year.
Level-based Certification
Level I — field troubleshooting, site inspection, startup
Level II — pump diagnosis, failure analysis, repair
Level III — Certified training, the same training you receive from an E/One factory technician
Service Center
Population knowledge — knowing where grinder pump stations are installed leads to proper service
coverage
Inventory — assurance that the common parts are always in stock, locally
Technicians — the best people working on your pump
Records — great records greatly help future service
Equipment — the right tool for the right job
Service Feedback Form
Click here ( http://www.eone.com/sewer_systems/service/serviceform.htm ) to complete the feedback form.
Please complete this form ONLY if you have recently had service performed on your grinder pump.
2773 Balltown Road, Niskayuna, NY 12309-1090
Environment One Corporation
T: 518.346.6161, F: 518.346.6188
eone@eone.com
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