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ENVO E-Bike Users’ Manual
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INTRODUCTION .......................................................................................................................................................................................... 2
INSTALLATION ............................................................................................................................................................................................ 3
WARNINGS AND CAUTION STATEMENTS .................................................................................................................................................. 5
Battery ..................................................................................................................................................................................................... 11
1. Charging Your Battery ................................................................................................................................................................. 11
2. Battery Position on the Bike: ...................................................................................................................................................... 12
3. Battery and Charger Care ........................................................................................................................................................... 14
4. Battery Range: ............................................................................................................................................................................ 14
5. Battery Maintenance & Safety: .................................................................................................................................................. 15
6. Battery Transport: ....................................................................................................................................................................... 15
7. Battery Disposal: ......................................................................................................................................................................... 15
8. Fuse: ............................................................................................................................................................................................ 16
Interface ................................................................................................................................................................................................... 16
1. Quick Start Guidelines for Using Pedal Assist: ............................................................................................................................ 17
2. Activating Head and Tail lights: ................................................................................................................................................... 18
3. Pedal Assist Mode – Detailed Instructions for Use: .................................................................................................................... 18
4. Hand Throttle Control: ................................................................................................................................................................ 18
Brakes ...................................................................................................................................................................................................... 19
1. Brake Check: ............................................................................................................................................................................... 19
2. Disc Brakes: ................................................................................................................................................................................. 19
3. Brake Controls and Features:...................................................................................................................................................... 20
4. Brake Disconnect Switch: ............................................................................................................................................................ 20
5. A2 HYDRAULIC DISC BRAKE ASSEMBLEY and MAINTENANCE: ................................................................................................... 20
Motor: ...................................................................................................................................................................................................... 26
Gears: ....................................................................................................................................................................................................... 27
Cassette sprocket: .................................................................................................................................................................................... 27
Tire and Wheel Safety: ............................................................................................................................................................................. 27
Bike Fit: .................................................................................................................................................................................................... 29
Stem, Handle Bars, Ends and Grips: ......................................................................................................................................................... 29
Bolts and Nuts: ......................................................................................................................................................................................... 30
Saddle: ..................................................................................................................................................................................................... 30
Pedals: ...................................................................................................................................................................................................... 31
Kickstand: ................................................................................................................................................................................................. 32
Keys: ......................................................................................................................................................................................................... 32
General: ................................................................................................................................................................................................... 32
TROUBLESHOOTING ................................................................................................................................................................................. 34
ELECTRIC BIKE FAQS ................................................................................................................................................................................. 39
THE LIFESPAN OF YOUR ELECTRIC BIKE AND ITS COMPONENTS ............................................................................................................. 40
Warranty .................................................................................................................................................................................................. 40
Warranty Terms ....................................................................................................................................................................................... 41
INTRODUCTION
Thank-you for choosing an ENVO Electric Bike. Our number one focus is to make you aware of the dangers of riding a
bicycle and especially an electric bicycle so you can ensure you have safe and enjoyable riding experiences for years to
come.
IMPORTANT: Please read this manual in its entirety before riding your bike or allowing anyone else to ride your bike. All
others should read this manual before you allow them to ride your bike without your supervision.
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If you have any concerns, questions or suggestions about your electric bike, please contact us at [email protected]
Again, thanks for choosing ENVO Electric Bike!
INSTALLATION
There are 6 pieces in your package as shown in below pictures:
- Main body, wire-attached handle bar, mounted rear wheel, mounted headlight,
- Front Wheel,
- Saddle,
- Charger and Pedals in separate carton box,
- Panier,
Please take the necessary measure when you want to pull out the main frame, it is the heaviest part and the handle bar is attached
just by some wires and you have to protect the connections.
Step 1: Mount the front wheel in the direction where the disc brakes can fit inside.
Do not squeeze the brake during unboxing or any time before you mount the front wheel, otherwise refer to “Brake part 5” of the
manual.
Step 2: Stand up the bike on the kick stand and adjust the height of kick stand using the screw on the back side of the kick stand to
reach to the right size of the standing bike.
Step 3: Loosen the 4 bolts on the stem and then mount the handle bar on the bracket. You can firstly align the handle bar on the
right position before you fasten the bolts.
Please do not fasten one bolt and then go to the other but you must fasten all of them together gradually.
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The one single bolt in the stem is just to adjust the final height of handle bar as soon as you install all the components and wat to
ride the bike.
Step 4: Make sure that you read the pedal direction before you mount them. There is “L” or “R” engraved on the pedal.
Mount the right pedal on the right stand. You must apply some grease on the pedal screw to get the best performance
and durability.
Step 5: If you want to use the pannier you can place it on the rack and attach its belts to the right position. In any case
make sure that you attach the two bars of the rack to its place and fasten the two bolts.
Step 6: Mount the saddle on its position and fasten the sit clam just when you adjust the seat to the desired height and
direction.
Step 7: When you mount the full charged battery (read the battery topic first), check the display, headlight, Pedal Assist
levels and the throttle before you ride your bike.
Make sure that the rear wheel is not on ground when you want to check the throttle.
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WARNINGS AND CAUTION STATEMENTS
Electric Bikes can be dangerous to use. The user or consumer assumes all risk of personal injuries, damage, or
failure of the bicycle or system and all other losses or damages to themselves and others and to any property
arising out of or as a result of using the bicycle.
As with all mechanical components, your bicycle is subjected to wear and high stresses. Different materials and
components may react to wear or stress fatigue in different ways. If the design life of a component has been exceeded, it
may suddenly fail, possibly causing injuries to the rider. Any form of crack, scratches or change of coloring in highly
stressed areas indicate the life of the component has been reached and should be replaced.
If you have an impairment or disability such as visual impairment, hearing impairment, physical impairment,
cognitive/language impairment, and/or a seizure disorder, consult your physician before riding our bikes.
For replacement parts, technical information and warranty assistance, please contact:
PLEASE NOTE: THIS MANUAL IS NOT INTENDED AS A DETAILED USER, SERVICE, REPAIR OR MAINTENANCE
MANUAL. PLEASE SEEK ASSISTANCE FROM A QUALIFIED TECHNICIAN FOR SERVICE, REPAIRS OR
MAINTENANCE. YOUR INSURANCE POLICIES MAY NOT PROVIDE COVERAGE FOR ACCIDENTS INVOLVING THE
USE OF THIS BICYCLE. TO DETERMINE IF COVERAGE IS PROVIDED YOU SHOULD CONTACT YOUR
INSURANCE COMPANY OR AGENT. DO NOT DISASSEMBLE, MODIFY OR REPLACE ELECTRICAL PARTS.
This manual contains many “Warnings” and “Cautions” concerning the consequences of failure to maintain or
inspect your bicycle and of failure to follow safe cycling practices.
The Caution symbol (above) can be seen throughout this Manual, and indicates a potentially hazardous situation
which, if not avoided, could result in serious injury or death, or is an alert against unsafe practices.
Many of the Warnings and Cautions say, “You may lose control and fall.” Because any fall can result in serious
injury or even death, we do not always repeat the warning of possible injury or death, and if we do not, please
assume this is the case, as all bicycles, including electric bikes, are dangerous and their safe use requires
constant and consistent maintenance and care.
Please ensure that prior to each and every ride (without exception), each electric bike rider reviews the safety
requirements enumerated throughout this Manual, and if any problems are observed, they should be resolved
prior to use.
Because it is impossible to anticipate every situation or condition which can occur while riding, this Manual
makes no representation about the safe use of this Electric Bike under all conditions. There are risks associated
with the use of any bicycle which cannot be predicted or avoided, and which may be caused and/or prevented
through the actions of the rider, and which are the sole responsibility of the rider.
You should save this Manual along with any other documents that were included with your bicycle purchase for
future reference, including the manuals provided by the manufacturers of the motor, battery and any other
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components. You should read and become familiar with the contents of these additional manuals as well before
riding your bicycle.
All content in this Manual is subject to change or withdrawal without notice.
Visit https://EbikeBC.com to download the latest version.
EbikeBC assumes no responsibility or liability for any errors or inaccuracies that may inadvertently appear
herein.
LEGALITY
In the Canada, electric bikes are defined as “a two- or three wheeled vehicles with fully operable pedals and an
electric motor of less than 500 watts (0.67hp) whose maximum speed of 32Km/hr.
Local and state regulations vary. It is your responsibility to ensure your bike is legal in your particular area before
riding it on public roads. If you’re unsure, ask your bicycle bike mechanic for more information about local laws and
regulations.
GENERAL SAFETY
When operating your bike, it is critical that you know how to properly care for each part or your bike as well as
your bike as a whole. Please ensure you have familiarized yourself with all aspects of your bike functions and
operations before riding it – ESPECIALLY on the open road with other traffic.
Since Electric Bikes are VERY different from regular bikes please be sure to read the section on “RIDING
ELECTRIC BIKES” as well as this entire manual.
NEVER operate your bicycle when you are under the influence of alcohol or drugs, including prescribed or
over the counter medications.
Always Ride at a speed appropriate for the conditions. High speed means higher risk.
It is your responsibility to familiarize yourself and comply with the applicable within the country, state, county, province
and/or city where you will be riding.
Be careful to keep your body parts and other objects away from the sharp teeth of the chain rings, the moving chain, the
turning pedals and the crank, and the spinning wheels of your bicycle.
USE – BEACH CRUISER:
ENVO Electric bikes are designed to be ridden on paved roads or light trails only. The bike is not designed to withstand
off-road conditions or downhill terrain. EBIKEBC assumes no liability for any accident, injuries, or property damage
incurred as a result of rider’s use or misuse of EBIKEBC bicycles, including any damages resulting from or arising out of
off-road usage.
An Electric Bike is not a mountain bike, racing bike, or BMX bike – Riders who do jumping, stunts, wheelies, and bike
tricks should never be on this bike and can cause harm to themselves and others
- and putting undue, unintended or unnecessary stress on the bike parts, frame, brakes handle bars, stem, or forks can
cause these components and/or the bike to fail, causing serious injury or death. DO NOT USE THIS BIKE FOR
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JUMPING over curbs, riding on mountainous or off-road trails, or any use other than for commuting and cruising in a
relaxed, safe manner. Never exceed 20 miles per hour on this bike.
SINGLE RIDER ONLY:
ENVO Electric bikes are designed for one passenger only. DO NOT carry any additional passengers on the front or rear
of the bike. The rear rack holding the battery is not designed to carry the weight of any additional passengers, except a
baby carrier with maximum load of 40 pounds. Standing, kneeling, or sitting backwards or sideways (both legs on the
same side of the bike) on the carrier seat while the bike is moving or stopped can easily result in broken limbs, loss of
control of the bike, destroyed rims, a destroyed bike frame, or worse.
WEIGHT CAPACITY:
ENVO Electric Bike are designed with a maximum weight capacity of 120KG or 250 pounds for all models. The rear rack
maximum weight capacity of a is 20KG or 44 pounds. Exceeding the maximum weight capacity can result in damage to
the bike, which can lead to serious injury or death.
CARRYING CARGO:
Carrying a load require getting accustomed to. Practice maneuvering and braking on a flat, hazard and traffic free street
with and without a load before going out into the world. Carrying a seated passenger or heavy load involves risks,
foremost of which can be decreased braking power and increased stopping distance. The maximum weight capacity is
310lbs (140 kg) shared between the rider and cargo.
VEHICLE RACKS:
Misuse of vehicle racks could result in a potential hazardous situation which, if not avoided, could result in serious
injury or death. Be sure to read and follow the instructions provided by the rack manufacturer for more complete
information.
Always remove battery from bike frame when using a vehicle rack.
PEDAL ASSIST:
When you are in PAS mode – Do not pedal around corners – you will get a boost and your pedal will hit the ground
and can cause injury or death!
Do not use pedal assist on level and downhill grades if people are visible on the path or boardwalk.
Do not use pedal assist if small children or pets are within 100 feet.
HELMET USAGE:
Always wear an approved helmet and ensure it fits according to the manufacturers’ instructions.
Ensure your helmet meets the latest certification standards and is appropriate for the type of
riding you do – and if there are any special requirements for riding an electric bike.
Most serious bicycle injuries involve head injuries, which might have been avoided if the rider had worn an
appropriate helmet. FAILURE to wear a helmet when riding may result in serious injury or death.
MECHANICAL SAFETY CHECK:
Check the condition of your Electric Bike before every ride.
Make sure no nuts, bolts or fixings are loose, and pay attention to the axle, nuts and handlebar stem.
Make sure the tires are correctly inflated with the recommended air pressure, which can be found on the rim of
every tire.
Check the brakes for proper operation.
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SMALL BICYCLE ACCESSORIES AND CHOKING HAZARD:
Some Bicycle accessories may present a choking hazard and other hazard to small children. Keep any bike parts
accessories, tools away from small children.
TECHNICAL SUPPORT: It is important to your safety, performance and enjoyment to understand how things work on
your bike. We urge you to ask your bike mechanic how to fix the things described in this section before you attempt them
yourself, and that you have your bike mechanic check your work before you ride the bike. If you have even the slightest
doubt as to whether you understand something in this section of the Manual, talk to your bike mechanic or qualified
mechanic- or do not ride your bike!
USING GOOD JUDGMENT:
Make sure no straps are dangling where they could get caught in the wheels – No bags, boxes or any items should be
placed in a position where they could get caught in the spokes Double check your load for security and stability. Check
to see that your wheels are securely fastened and that no components or frame members are cracked or broken (in
general, if at any time you notice a crack or bend in your bike, stem, forks, or bars of your bicycle, stop riding
immediately; take your bike to your local bike shop and have them inspect it).
WARNING: A SPECIAL NOTE TO PARENTS
IN CANADA, ELECTRIC BIKES MAY ONLY BE RIDDEN BY PERSONS 16 YEARS OLD AND OLDER!!!
IT IS ILLEGAL FOR INDIVIDUALS YOUNGER THAN 16 TO RIDE ELECTRIC BICYCLES.
As a parent or guardian, you are responsible for the safety of your adolescent when riding a bicycle.
To maximize the safe use of the bicycle by an adolescent, EBIKEBC strongly advises you to read this
Manual in its entirety, and practice the following precautionary guidelines (1):
Understand and obey not only the applicable local motor vehicle, bicycle and traffic laws, but also adhere to
common sense rules of safe and responsible bicycling.
Make sure the bicycle is properly fitted to the adolescent.
Make sure the bicycle is always in good repair and safe to operate.
Make sure that you and your adolescent have learned and understand how to safely operate an electric bicycle
and are familiar with the roads and/or other terrain upon which the bike will be ridden.
Make sure your adolescent always wears an approved bicycle helmet when riding (2).
Failure to follow the aforementioned warnings could result in serious injury or death.
1 EBIKEBC assumes no liability for failure to comply with the stated guidelines.
2 Make sure your adolescent understands that a bicycle helmet is for bicycling only and must be removed when not
riding. A helmet must not be worn while playing in play areas, including playground equipment, etc.
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Highlighted Safety Rules:
1. Obey the Rules of the Road and all traffic Laws.
2. Remember that you are sharing the road or path with others – motorists, pedestrians and other cyclists.
Respect their rights.
3. Ride defensively. Always assume that others do not see you.
4. Look ahead, and be ready to avoid the following:
Vehicles slowing or turning, entering the road or lane ahead of you, or coming behind you
Parked car doors opening
Pedestrians stepping onto the road or path
Children or pets playing near the road
Pot holes, sewer grating, railroad tracks, expansion joints, road or sidewalk construction, debris and other
obstructions that could cause you to swerve into traffic, catch your wheel or cause you to have an accident
Miscellaneous other hazards and distractions which can occur on a bicycle ride
5. Ride in the designated bike lane, on designated bike paths or as close to the edge of the road as possible, in the
direction or traffic flow or as directed by the local governing law.
6. Stop at the stop signs and traffic lights, slow down and look both ways at intersections. Remember that a bicycle
always loses in a collision with a motor vehicle, so be prepared to yield even if you have the right of way.
7. Use approved hand signals for turning and stopping.
8. Wear proper attire, including bright clothing, protective glasses and sturdy shoes. Never wear a loose-fitting dress or
long dress when riding – it can get caught in the moving parts of the bike and cause serious injury or even death.
9. Never ride with headphones. They mask traffic sounds and emergency vehicles sirens, distract you from
concentrating on what is going on around you, and their wires can tangle in the moving parts of the bicycle, causing
you to lose control.
10. Never carry a passenger, unless it is a small child weighing less than 40 pounds whom you feel comfortable carrying
on a bike, can maintain head control and absorb the stresses felt on a bike ride. Ensure the child is wearing an
approved helmet, appropriate clothing for the ride and is secured in a correctly mounted child carrier or a child carrier
trailer. The child seat that attaches to the EBIKEBC bikes is for side walk and board walk riding only and should never
be used on the open road where there is a chance or an accident with a car or other moving vehicles. Never exceed
15 miles per hour when you are carrying a child on the back seat, or 20 miles per hour when having a child in an
approved child trailer.
11. Never carry anything that obstructs your vision or your complete control of the bicycle, or which could become
entangled in the moving parts of the bike.
12. Never hitch a ride by holding on to another vehicle or bike.
13. Do not weave through traffic or make any moves that may surprise people with whom you are sharing the road.
14. Observe the right of way.
15. Avoid riding in bad weather, when visibility is obscured, at dawn, dusk or in the dark, or when extremely tired.
Each of these conditions increases the risk of accident.
16. Always bring some form of identification when riding. Also bringing cash can be helpful.
17. Yield right of way to pedestrians and animals.
18. Signal with voice or bell when passing.
19. Walk your bike up or down access ramps or whenever you feel uneasy, unsure or unsafe.
20. Maintain a minimum of 10 feet behind the bike in front of you.
21. Be aware that your extra speed, and extra weight of the bike mean you must be more careful, especially around other
trail users.
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22. Wet weather impairs traction, braking and visibility, both for the bicyclist and for other vehicles sharing the road.
The risk of an accident is dramatically increased in wet conditions.
23. Wet weather may lessen the grip of the rider’s feet on the pedals. If your feet slip off the pedals, it could lead you to
fall.
24. Night Riding – Riding your bike at night is much more dangerous than riding during the day. Adolescents or
inexperienced bike riders should never ride at dawn, at dusk or at night. Adults who choose to accept the increased
risk of riding at these times need to take extra care both riding and choosing specialized equipment, which can help
to reduce that risk. When riding at night or in other hazardous conditions – RIDE SLOWLY – no more than 10 miles
per hour.
25. Consult your local authorized bike shop or bike mechanic about night riding and safety equipment.
26. Reflectors are not a substitute for required lights. Riding at dawn, at dusk or at night or at other times of poor
visibility without adequate bicycle lighting systems and without reflectors is dangerous and may result in serious
injury.
27. Check reflectors and their mounting brackets regularly to make sure that they are clean, straight, unbroken and
securely mounted. Have your bike mechanic replace damaged reflectors and straighten or tighten any that are bent or
loose.
28. Do not remove the front or rear reflectors or reflector brackets from your bike. They are an integral part of the
bicycle safety system. Removing the reflectors reduces your visibility to others using the roadway.
29. Make sure your bicycle has and always is equipped with correctly positioned and securely mounted
reflectors.
30. ALWAYS wear a helmet, closed toe shoes and eye protection when riding.
31. Electric bikes are considerably heavier than normal bicycles. For this reason, parking, pushing, lifting and carrying
the bike is more difficult. Bear this in mind when loading your bike into a car and unloading it, or when mounting in
ton a bicycle carrier system.
32. Never ride at a speed outside your comfort zone, or that you feel may be unsafe for the given conditions.
33. When mounting your bike, make sure not to step on the pedals until you are sitting on the saddle and gripping
the handlebars firmly.
34. Keep your hands on the brake levers – or at least two fingers and remember that they will always slow or stop the
bike if pulled. Even on bikes without brake inhibit switches.
35. Get used to riding your EBIKEBC bike without power or use of throttle or PAS (peddle assist) – only once you are
comfortable riding the bike as a regular bike then slowly introduce the PAS on lowest level and work your way up.
After you are 100% comfortable with PAS then start using the throttle – very gently at first until you are comfortable
with the settings, speed and acceleration.
36. When you’re ready to introduce power, use the lowest assist setting until you feel confident controlling the
electric assist.
37. Heavy electric bikes take longer to slow down; leave extra space for stopping safely.
38. Remember that all the information in this manual referring to bicycle safety also applies to your electric bike.
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Battery
1. Charging Your Battery
Your bike comes with an On-Board Charging System accessed by the pull-out ZIP CORD on the below side of the
battery pack.
This can be plugged into any 110-volt outlet from your home or when you're out and about.
When the battery is charging you will see the RED charging light will be on the charger.
When the battery is done charging the light will turn GREEN.
In this case you can change the master battery power switch from 0 to 1 and you must see all the 4 lights turns to Green
when you push the bottom on the Top.
Battery Can be charges even when it is mounted on the rack through the pull-out ZIP CORD on the left side of the rack.
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2. Battery Position on the Bike:
To be able to use the electric motor, the battery must be mounted by sliding the battery forward into the battery
holder.
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Lock the battery when fully inserted in the battery holder. The battery must be locked when riding or it may fall out. The
key does not have to be in to operate the bike.
Your battery comes with a Master ON/OFF Switch located on the bottom of the battery pack.
Make sure the switch is on (meaning that the “I” is pressed) to start the bike.
Note: If you are riding frequently you can leave the switch in the ON position. When the bike is not being used for several
days, it is best to turn the switch to the OFF or “I” depressed position.
Be sure to turn off the power when the bicycle is not in use by clicking the battery switch to the "O" position.
Our EBIKEBC batteries are of the highest quality. They are equipped with Smart Chargers and Smart BMS
(battery management system) to ensure the battery will last as long as possible. You can expect your
EBIKEBC battery to last at least 3 years, but closer to 5-8 years, depending on extent of use.
WARNING:
Failure to properly use, charge, and store your battery as instructed will void the warranty and could cause a
hazardous situation. Before using your battery for the first time, read this section of the manual in its entirety.
If you have any questions about your EBIKEBC battery or its usage, please contact:
[email protected] for additional instructions and guidance.
What To Do When You First Purchase Your New EBIKEBC battery:
Batteries are not shipped with a full charge. You should charge your battery for at least 4-5 hours with a super
external charger or for at least 10 hours with the internal charger.
The EBIKEBC battery is equipped with a five-minute sleep function. If no activity is detected, the bike will go into
“static” mode to conserve battery power. Simply cycle the bike off then on again to reactivate the battery.
The rated output capacity of the battery is measured at 77 degrees Fahrenheit. Any variations in this temperature
will alter the performance of the battery. Keep your battery away from high temperatures especially; heat will
reduce overall battery life and run time.
No “break in” period is necessary for our batteries – simply fully charge the battery before first use.
Safety Guidelines for Charging:
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Charge your bike indoors whenever possible. Charge your battery during the day in a room which has a smoke or fire
detector. Do not charge in your bedroom.
During the charging process, place the battery on a non-flammable surface or leave in the main sleeve.
Charge in a well-ventilated area. Keep away from flames and sparks.
Avoid any contact with water of other fluids while charging. If the battery, charger or any connections become
wet, immediately unplug the charger and thoroughly dry all components.
Never use the internal charger after riding in the rain – wait at least 24 hours before using the internal charger.
3. Battery and Charger Care
Your EBIKEBC Bike Battery comes standard with a Smart Internal Charger (uses best possible charging techniques
to ensure longevity of the battery). The external charger will charge a fully depleted battery in 5-6 hours – while the
internal charger will charge it within 12-14 hours. The indicator light on the charger will be red/orange when battery is
charging and will turn green when fully charged.
Avoid subjecting the battery to high temperatures, such as directly under the sun, for prolonged periods of time.
Recharge the battery before it becomes completely discharged. Completely discharging will reduce the numbers of
recharging cycles during the battery's life and limit the capacity.
Never store the battery in the discharged state. After much use, your battery's charge-holding capacity will decrease.
If you find that your battery does not hold a sufficient charge, you should contact EbikeBC to order a replacement.
If the battery will not be used for an extended period of time, charge it fully and recharge it every 2 months. Store it in
a cool, dry place.
Your ENVO Electric Bike battery is engineered with precision for high capacity and a long, useful life. Do not use it to
power other electrical devices. Improper use of the battery will damage the battery and shorten its useful life and may
cause fire or an explosion. If you experience unusual sounds or odors coming from the charger or the battery, unplug
charger immediately and contact ENVO Electric Bike customer service.
4. Battery Range:
Know that riding your bike with full throttle or in “5 mode” in Pedal Assist will use up the battery more quickly than if
you apply less throttle or ride in a lower pedal assist speed mode.
If you are riding over 40 Kilometers in one round trip, use a lower pedal assist mode. This will assist the battery
and extend your range by many miles.
If you are on a long trip and the battery gets low and cuts off as you are riding, ease off on the throttle and it will
come back on after a few seconds. If you ease off on the throttle or move down to 1 mode in pedal assist, you will
get a few more miles of riding out of the battery.
Factors that Affect Range:
State of your Battery Charge
Mode Setting: the bike will use less power in pedal assist mode due to the required contribution of the rider
Tire inflation pressure
Adjustment of the wheel bearings and brakes: tight bearings or a dragging brake will adversely affect range
Rider Weight
The speed at which you travel, and local wind conditions.
Terrain (road surface and hills): traveling on a soft surface, such as dirt or gravel, or climbing a hill uses energy faster
Many starts and stops: full power from a standing start draws the most amperage from the battery
How to Maximize Your Range:
Fully Charge your battery before each ride
Ride in pedal assist mode and pedal as much as you feel comfortable doing – the more you pedal the further the
battery will take you Check your tire pressure regularly and inflate the tires to not more than the maximum pressure
printed on the tire sidewalls
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Have your bicycle serviced periodically to ensure that the bearings run freely, and the brakes do not rub the rims (or
the rotors for the disc brakes) when they are not applied
Minimize the weight that you carry
Ride at slower speeds
Accelerate gently. Assist the system by pedaling as you accelerate to your cruising speed
IMPORTANT NOTE: As your battery ages, it will gradually lose capacity. With proper care and maintenance, your
lithium ion battery will retain up to 70% of its capacity for at about 500 full discharge/recharge cycles. As capacity
diminishes, you will notice a gradual drop off in max range capability. When range falls to an unacceptable level,
contact your EBIKEBC dealer for information regarding purchasing a new battery.
5. Battery Maintenance & Safety:
Improper use of the battery charger can cause a fire resulting in severe injury or death and property damage. Please
review the following instructions and guidelines carefully to ensure safe battery use and maintenance.
If you are not going to use your battery for a while, fully charge the battery prior to turning it off. Be sure to turn on
and charge your battery every 2 months to ensure it never completely loses its charge.
The battery will get hot to the touch when charging, which is normal; however, if you smell or see any smoke – turn
the battery and charger off and unplug anything attached to the battery. Call EbikeBC to obtain a diagnosis or a
replacement.
After a ride, fully recharge your battery as soon as it has cooled to room temperature. If battery is left in a discharged
condition it will deteriorate much faster than a fully charged battery.
Do not block the fan vent on the battery pack or external charger. This can cause overheating and fire.
You should protect the battery from water and other moisture at all times. Never submerge your bike or
battery in water, or even spray battery with water.
DO NOT use this battery with any other vehicle or appliance. Use of this battery with any other product will void the
warranty and may create a hazardous condition that could cause a fire, resulting in severe injury, death and/or
property damage.
Never disassemble the battery or open the battery case. There is a significant risk of electric shock and
damage to the battery. This will also void the warranty.
Never short - circuit the discharge terminals of the battery. A short circuit will damage the battery and could cause a
fire resulting in severe injury death, and/or property damage. When handling the battery, be aware of conductive
materials that may short the battery terminals such as coins, nails etc.
Never crush or puncture the battery. A punctured or crushed battery could catch fire causing a fire or explosion
with could lead to serious injury, death and/or property damage.
Keep battery away from excessive heat (104 degrees F or higher) or open flames. Avoid long-term exposure to
direct rays from the sun.
Protect the battery from materials that may contaminate the charge port or the output port, such as dirt and sand;
the ports may be difficult or impossible to clean out.
Never subject the battery to intense physical shock or severe vibrations.
6. Battery Transport:
Lithium Ion batteries are subject to many regulations and are often considered dangerous or hazardous materials by
carriers. Be sure to check for relevant laws and ask the carrier for approval prior to shipping a lithium-ion battery or
transporting it by air.
7. Battery Disposal:
Be friendly to the environment. Be sure to recycle your old batteries at a local battery-recycle center.
Do not throw them in the garbage.
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We cannot provide any shipping label, return facility or shipping means from any departure to our premises.
8. Fuse:
The fuse is located on the bottom of the battery, between the charging port and the On/Off switch.
The fuse is designed to protect the battery. If the fuse blows, there will be no power to any of the electrical
components powered by the battery. You can replace the fuse with a standard automotive 40-amp fuse or contact
ENVO Electric Bike customer service at [email protected]
Interface
Your LCD Display is controlled through the throttle mechanism located on the left side of your handle bar. With the
battery turned on, mount your bike and press the middle and hold for 1 second ON/OFF button on the throttle
mechanism with your left thumb until you see the screen display turn on.
Note: It is always safest to mount the bike before turning on the display screen, as turning on the display screen enables
the throttle. If you get on and off the bike with the display on, you could accidentally hit the throttle and send the bike
forward. If this occurs, you will have better control of the bike if you are straddling the bike and holding onto the handle
bars.
Display Key:
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For advanced LCD programming and/or instructions on changing your settings, please refer to the LCD-3
Controller Manual accompanying your EBIKEBC Operator’s Manual.
Note: When you are finished riding, it is always safest to turn OFF the display, so you do not accidentally touch the
throttle getting off the bike. By the default setting, the system will automatically turn off if not being in use for more
than 5 mins.
1. Quick Start Guidelines for Using Pedal Assist:
With the display ON you are ready to ride in THROTTLE or Pedal Assist mode.
The throttle will be active and will power the motor if the assist level is 1 or higher.
Pedal Assist mode is also operative.
Using the UP and DOWN arrows you can set Pedal Assist from ZERO through 5 speed modes.
One (1) is the lowest and (5) is the higher boost.
With non-zero Pedal Assist mode, the motor will now turn on when you begin pedaling, and you will not need to use the
throttle. You do have the ability, however, to increase your speed with throttle application while using Pedal Assist
mode. Full throttle will be comparable to use the system on level 5 of assist, hence the throttle will not have any
noticeable effect on level 5.
Note that it takes about a quarter of pedal rotation before Pedal Assist kicks in and turns on the motor.
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Important Note: In the beginning, when you are getting used to the bike, it is always best to start out in 1 or 2 mode and
move up to the faster modes as you are riding. If you start out in the higher modes 3, 4 or 5, the motor kick might cause
panic. In 0 mode the pedal assist and the throttle are NOT active.
2. Activating Head and Tail lights:
To turn ON and OFF the head and screen lights simply press and hold the UP arrow on the LCD display for about
two seconds until you see the display light up.
3. Pedal Assist Mode – Detailed Instructions for Use:
EBIKEBC bikes are equipped with a Pedal Assist Sensor, which is installed on the bottom bracket, and senses pedal
crank rotation electronically.
Your ENVO Electric Bike LCD meter monitors pedal assist, speed, odometer, trip distance, riding time, and battery
energy level. To turn the meter on, make sure the battery is fully inserted into the ENVO Electric Bike and the on/off
switch is “ON”.
Meter Programming & Use
The LCD meter on your Electric Bike can be programmed to change various functions.
See LCD3 setting manual.
You do not need to change any of those parameters. Please do not do so if not necessary. Wrong settings may stop the
system from functioning or loss of some functionalities.
4. Hand Throttle Control:
EBIKEBC bikes are equipped with a thumb throttle, which is located on the right side of the handlebar. Like on a
motorcycle, a bike throttle is designed to let the user apply 0-100% of the motor’s power at will. The throttle can act
independently or in tandem with or without PAS.
When the pedal assist mode is set to "1 or higher", the throttle will accelerate the bike
forward. You control the throttle by pushing on the thumb attachment. The farther the
throttle switch is from its resting position, the more power is delivered to the motor to
accelerate the ENVO Electric Bike. When you want to slow down, you simply release the
throttle and let it return to its resting position and simultaneously apply the brakes. The
ENVO Electric Bike also comes with a Throttle Override function, which allows the throttle
to work in pedal assist modes.
Thumb Attachment
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Brakes
Your Electric Bike is equipped with Hydraulic disc brakes for maximum reliability. Applying hand pressure to the brake
levers will cause the wheel brake to cause friction against the brake disc, slowing the wheel. The more hand pressure
applied to the brake lever, the faster the Electric Bike will come to a stop.
ENVO ebikes brakes are equipped with microswitches which cut-off the motor power whenever either of brake levers are
squeezed.
A circular brake sign will show up the screen whenever you brake.
The rear brake should always be applied before and while the front brake is applied. Applying only the front brake to slow
or stop at high speeds may result in the rider being ejected from the saddle and continuing forward over the handlebars. It
is best to apply even pressure to both brake levers when slowing or stopping.
Bicycles equipped with disc brakes will occasionally make a slight scraping noise when the wheels are turning without
the brakes being applied. This is normal.
Make sure that the brake lever does not contact the handlebar when full hand pressure is applied. If so, then the brakes
must be adjusted by increasing the tension on the cable.
With Hydraulic Brakes is it vital they are bled properly and by a certified bike mechanic – please service and maintain your
brakes every 1000 Kilometers or every 6 months or whenever necessary. Brakes are a critical part of the bike and it is
essential that both are working 100%.
Warning:
Disc brake rotors become hot during use. Do not touch or come in contact with the disc rotor shortly after use.
Wet weather will require a longer distance to stop. Brake earlier and avoid sudden stops when riding in wet conditions.
1. Brake Check:
Ensure both brakes work prior to going on every single ride.
Familiarize yourself with the braking actions of the bike.
Test the brakes at slow speed, putting your weight towards the rear and gently applying the brakes, rear brake first.
Check the quick releases are closed. Check all control cables are seated and securely engaged.
Sudden or excessive application of the front brake could pitch you over the handlebars.
Applying brakes too hard can result in locking up the wheel, which could cause a loss of control and injuries.
Skidding is an example of what can happen when a wheel locks up.
Ensure you can fully engage the brakes without them having touch (bottom out) the handle bars.
Do not ride the bike unless the brakes are working well and adjusted by a professional bike mechanic.
2. Disc Brakes:
Riding with improperly adjusted brakes, worn brake pads, or wheels on which the rim ware marks are visible, is
dangerous and can result in serious injury or death
Your EBIKEBC Bike is fitted with disc brakes. Disc brakes are extremely powerful. Take extra care in becoming
familiar with the brakes.
Exercise care in touching the rotator or the calipers. Disc rotors have sharp edges, and both rotors and calipers can
get VERY hot.
Your EBIKEBC bike is equipped with Hydraulic Disc brakes – to maintain the warranty and safety of the bike, a
qualified mechanic must repair, replace and maintain your brakes. Please ensure you take your bike to your bike
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mechanic at least every 300 miles or when you observe that your brakes are weak, scraping or generally not working
well.
Be careful not to damage the rotor, calipers or brake pads when re-inserting the rotor into the caliper. Never activate a
disc brake’s control lever unless the rotor is correctly inserted in the caliper.
See the brake manufacturer’s instructions for operation and care of your brakes, and to determine when brake pads
must be replaced. If you do not have the manufacturer’s instructions, see your bike mechanic or contact the brake
manufacturer directly.
If replacing worn or damaged parts, use only manufacture’s approved genuine replacement parts.
3. Brake Controls and Features:
For your safety you should know which brake lever controls the front and which controls the rear brake on your bike.
Typically, the right brake lever controls the rear brake and the left lever controls the front brake. To confirm, squeeze
one brake lever and look to see which brake (front or rear) engages. Next, do the same with the other brake lever.
Make sure your hands can reach and squeeze the brake levers comfortably. The lever reach is adjustable. If you are
unable to reach the brakes, you may need a different brake lever design.
If at any time, for any reason, you need the stop the bike or stop the bike motor from turning – simply squeeze the
brake levers.
4. Brake Disconnect Switch:
EBIKEBC Bike brakes include an electronic disconnect switch which is activated when the lever is depressed.
Depressing this switch will disconnect the power to the motor.
You should check the operation of your brake disconnect switch before every ride: While riding slowly in a controlled
environment (like your driveway), engage the motor then squeeze each brake separately. The motor should lose
power immediately and remain off as long as a brake lever is depressed.
Caution: The cable of you disconnect switch can be cut, come loose or malfunction – so always perform a check
before you ride. Be sure to depress both brakes in an emergency or when you need the motor to disengage.
5. A2 HYDRAULIC DISC BRAKE ASSEMBLEY and MAINTENANCE:
STANDARD FITTINGS
A2 caliper is compatible with POST MOUNT forks with a distance between mounting of 74.2mm. It can be
converted to International Standard by using our front and/or rear adaptor brackets.
Mounting bolts: M6 x 18mm (incl. Washer) x 4 pcs.
Disc rotor: Ø160 for the front and Ø140 for the rear; using adaptor brackets, it can he Ø180 for the front and Ø160
for the rear or Ø203 for the front and Ø180 for the rear.
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Rotor screws: 6 pes.
RELATED MOUNTING SPECIFICATIONS
Specifications of front fork and rear dropout
A2 is compatible to International Standard and POST MOUNT forks, see drawings below:
Hub
The offset of the hubs for A2 disc brake system is the same as SHIMANO specifications, see drawings below:
Caliper
A2 caliper is completely sealed and has been tested to take high pressure.
DO NOT loosen any screw/bolt on the caliper (the bleed screw can be loosened only when changing brake fluid);
otherwise it could cause leaking and consequently no braking.
*Warning:
No brake fluid leaking is allowed. Riding should be stopped at once when there is leaking.
Repairing should be performed by qualified bike mechanics!
Rotor
A2 rotor specifications are Ø160 x 1.8mm (thickness) for front, Ø140 x 1.8mm for rear, They can be Ø180 x
1.8mm for front, Ø160 x 1.8mm for rear or Ø203 x 1.8mm for front,
Ø180 x 1.8mm for rear when using adaptor brackets.
*Warning:
1. Under normal riding condition, there will be slight wear on the rotor, wear will be greater after more braking.
Therefore, it is required to check the wear on rotor regularly. The disc rotor should be changed when it has been
deformed or thickness <1.55mm.
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2. After a long time and or intensive braking, the temperature of the rotor become high. Do not touch the rotor.
ASSEMBLY
*Warning:
As the disc pads are self-adjusting. DO NOT pull the brake lever before it is fully assembled with the rotor in the caliper
slot. The more pulls on brake lever without the rotor in the caliper slot makes the gap between disc pads becomes too
narrow. If the disc pad space is too small, insert Spacer between disc pads to increase gap and push them back to attain
the ideal gap.
I. Use the 6 rotor screws (T25 Torque key, Torque 50~60 kef-cm) to tighten the disc rotor onto the disc hub.
*Caution:
1. Wear gloves first to avoid contamination to rotor by hare hands.
2. The 6 rotor screws must be tightened before riding.
3. The 6 rotor screws should be tightened in a diagonal sequence.
4. The 6 rotor screws should be replaced after disassembly for 3-4 times as the Nylok will not function correctly.
5. Use cleaning naphtha to remove contamination on rotor.
II. Assemble the wheel onto the front fork or rear dropout and tighten the screws or QR.
III. Assemble the caliper onto the front fork or rear dropout.
1. International standard fork:
Tighten the front or rear adaptor bracket onto the front fork or dropout. (Use 2 pcs M6 x 18mm bolts + Torque 90 ± 5 kgfcm).
Mount the caliper to the adaptor bracket with 2 pcs M6X18 bolts. (DO NOT TIGHTEN THE BOLTS, so that the caliper can
move freely on the bracket)
2. MANITOU fork:
Mount the caliper to the MANITOU fork with 2 pcs M6 18 bolts. (DO NOT TIGHTEN THE BOLTS, so that the caliper can
move freely on bracket)
IV. Pull the brake lever to make the disc pads clamp to the disc rotor. (Torque 30~35 kgf-cm)
V. Pump brake lever 5~8 times then pump and hold brake lever. And then alternatively gradually tighten the M6 screws.
(Torque 90 ± 5 kgf-cm)
VI. Spin the wheel to make sure the disc rotor is clear to disc pads. If it is not clear, then slack the bolts and redo step V
above.
VII. To adjust reach of brake lever's push rod, use 2mm Allen key to adjust reach, (Clockwise for larger angle; Anticlockwise for smaller angle.)
VIII. Test riding:
Braking force on the first 10~30 pulls is not as powerful. (New disc pads need to be bedded in)
(*Warning: Do not ride at high speed when doing test riding, keep safe distance.)
MAINTENANCE
I. Changing disc pads
A2 hydraulic caliper is designed with self-adjustment disc pad function, No pad adjustment is required before the disc
pads are worn out. It is required to stop riding and change new disc pads when the brake lever needs to be pulled with a
large travel to stop the bike or there is noise between the disc pads and rotor.
*Warning: Keep the disc pads free from oil or grease; otherwise it will cause no braking.
1. Remove the disc pad pin.
2. Remove used disc pads and use flat screw driver to push caliper pistons fully back.
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3. Place new disc pads with disc pad spring in position, insert disc pad pin through the hose on caliper. Bend the open
end of pin to keep the pin from moving out.
4. Spin the wheel and make sure it is clear between the rotor and disc pads. IF it doesn’t clear, redo the step VI Assembly
as above.
* Caution:
1. Braking force on the first 10~30 pulls is not as powerful (New disc pads need to be bedded in).
Do not ride at high speed when doing test riding, keep a safe distance.
2. It is normal that there might be braking noise in the wet. The noise will disappear after the disc pads become dry.
II. Changing brake fluid:
A2 hydraulic disc brake uses Mineral oil. Other branded Mineral oil is compatible.
*Warning: Never add or mix with DOT brake fluid or any mineral oil not for hydraulic brake use.
1. Tools:
- Empty container (for used fluid)
- Mineral oil 30CC
- T 10 Torque key (BMC screw)
- Cleaning Naphtha clean cloth
- Bleed kit
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2. Connect the syringes to plastic tubes and connect the adaptors to the other end of plastic tubes.
3. Remove the bleed screw on caliper using a T10 torque wrench.
4. Connect on of the syringe with adaptor to the bleed hole on caliper.
5. Remove bleed screw on BMC.
6. Use the syringe connected to caliper to draw out the used brake fluid, keep it in a container. (Please take care of the
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used fluid properly to protect environment).
7. Draw fresh brake fluid into the syringe, make sure that there is no air bubble in the brake fluid then connect the adaptor
to caliper.
8. Connect the other syringe with adaptor to brake master cylinder.
9. Start bleeding:
a) Pump the syringe at caliper side to inject brake fluid into the system until fluid flows into the other syringe at the BMC
side and both syringes have roughly equal amount of brake fluid.
b) Remove the syringe from BMC, push syringe to get air out and connect syringe back to BMC.
c) Pull brake lever fully back and use hand or a piece of string (cable tie etc.) to keep holding the brake lever.
d) Pump both syringes alternatively until no air comes out from the system.
f) Remove the adaptor on caliper side and resume the bleed screw. (Torque 9~10 kgf-cm)
g) Release brake lever, pump the syringe at brake master cylinder side few times until no air comes out.
h) Remove the adaptor on BMC side and resume the bleed screw. (Torque 9~10 kgf-cm)
i) Pump brake lever 5~8 times to check bite point. If bite point is too low, redo bleeding procedures.
j) If bite point is OK, bleeding is completed.
k) Clean the system by using a clean cloth with Cleaning Naphtha.
III - Shortening the hose
1. Tools:
- Empty container (for used fluid)
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- Mineral oil 30cc
- T 10 Torque Wrench
- Clean Naphtha and clean cloth
- Bleed Kit
- 8mm open-ended wrench
- Hose Cutter
- Compression fitting
- Hose barb
* Hose must be of correct specification.
2. Cutting hose:
a) Re-route the hose to approximately the length required from caliper end and then marked with a pen.
b) Slide back the rubber boot hose past the cutting mark.
c) Using the 8mm open-ended wrench unscrew the compression nut from the BMC.
d) Pull the hose out of the BMC and ensuring the hose remains higher at all times than the caliper.
e) Slide the compression nut past the marked length.
f) Trim the hose to the position previously marked, slide on the new compression fitting, insert the hose bard pushing fully
into the hose up to the shoulder.
g) Re-insert the hose into the BMC pushing firmly home, slide the compression nut and screw into the BMC. Tighten the
compression nut with an 8mm open-ended wrench to between 50 -60 kgf-cm torque.
h) Slide the rubber boot hose over the compression nut.
IV. Changing hose
Please contact EbikeBC for correct replacement accessories.
Motor:
EBIKEBC bikes are equipped with a high torque 350W geared hub motor. The motor sits in the middle of the rear
wheel. The motor’s axil is held fixed in the rear drop out and its shell is spun by internal electronics. The rotation of
the hub is independent of any bicycle drive train components, including the cranks, derailleur or cassette.
Using in snow and Freezing Condition:
ENVO Li-Ion batteries can be utilized in the temperature range of -20C to +60C, however the battery range and
performance will dramatically be affected near and below freezing point. Keep the battery in-doors when the electric bike
is not in use to keep the battery cells warm. Riding the ebike in electric assist or throttle modes will generate some heat to
keep cells warm enough to operate satisfactory in freezing temperature. Covering batteries with some custom-built jacket
during severe conditions will help.
At temperatures below -10C the hub motor grease might be too stiff for sudden throttle, high speed and high power rides.
Give the motor some low speed and low power spins and warm up the gears before going full power.
All electric components including motor, controller, battery, display, keypad, throttle, pedal sensor, brake sensor, etc.
seams and glands are 100% vulnerable against freezing moisture. The ice will expand and crack seams and water seals
will be damaged. Water penetration into either of the components within the passage of time will cause malfunctioning
and fundamental damage to the component.
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Covering electric components, applying sealant or silicon glue or grease to seams and glands, especially the motor axle
main cable gland will help preventing moisture penetration. Storing the ebike and battery in a dry warm place over night
will help melt and dry off the snow, water or ice accumulation.
Gears:
Your Electric Bike comes with a 5 level-geared motor. A complimentary 8-speed adaption kit is supplied should you
require additional gears.
Should you decide to use the 8-speed kit – then:
First gear is for easier and uphill pedaling, and the last gear is for maximum speed on level or downhill terrain.
Change gears only while pedaling.
The rear wheel contains seven chain sprockets. When the chain is around the largest sprocket, you are in 1st
gear, or the lowest gear. The high gear will have the derailleur positioned so that the chain is directed around
the smallest gear.
Every position on the gear selector should cause a gear change.
Adjustments require fine tuning and should only be made by a qualified technician.
Avoid changing gears very rapidly from first gear to the last gear, or vice versa. If you change multiple gears too
quickly, the chain may come off the front sprocket.
Shifting Gears:
Practice shifting gears in a safe place, away from vehicles or other hazardous environments, until you feel
comfortable with your ability to control your bicycle speed.
Never move the shifter while peddling backwards. This could jam the chain and cause serious damage.
For more information please refer to:
https://bike.shimano.com/en-EU/product/component/altus-m370/SL-M370-L.html
Cassette sprocket:
Be sure to also inform users of the following:
• If the chain keeps coming off the gears during use, replace the gears and the chain.
• Products are not guaranteed against natural wear and deterioration from normal use and aging.
• For maximum performance we highly recommend Shimano lubricants and maintenance products.
For Installation to the Bicycle, and Maintenance:
• The gears should be periodically washed with a neutral detergent. In addition, cleaning the chain with neutral detergent
and lubricating it can be an effective way of extending the life of the gears and the chain.
• Always use the recommended combination of gears.
• Always be sure to use the sprocket set bearing the same group marks; never use in combination with a sprocket bearing
a different group mark. (Depending on the tooth combination, some may not have a mark.)
For more information please refer to:
https://bike.shimano.com/en-EU/product/component/claris-r2000/CS-HG50-8.html
https://si.shimano.com/pdfs/dm/DM-RBCS001-02-ENG.pdf
Tire and Wheel Safety:
Ensure both front and back wheels are securely fastened – and if you do not know how or what this is – do not guess
– take the entire bike to an authorized certified bike mechanic. Incorrect install or replacement of wheels, tires, brakes;
cables or any part of the bike can cause serious injury or even death!
Make sure tires are correctly inflated. Check by putting one hand of the saddle, one on the intersection of the
handlebars and stem, then bouncing your weight on the bike while looking at the tire deflection. Compare what you
see with how it looks when you know the tires are correctly inflated; and adjust if necessary.
Check to see if tires are in good shape – Spin each wheel slowly and look for cuts in the tread and sidewall.
REPLACE damaged tires before riding your bike.
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WARNING - Bicycle Rims are subject to wear. Ask your mechanic to check the usability of your RIMS and
keep this in mind in making your decision to ride your bike – constantly check this with your qualified
mechanic.
Ensure your wheels are TRUED before each ride. Spin each wheel and check for brake clearance and side to side
wobble. If a wheel wobbles side to side even slightly or rubs against or hits the brake pads, take the bike to a qualified
bike shop to have the wheel trued.
Bicycle Wheels are designed to be removable for easier transportation and for repair of a tire puncture. In most cases,
the wheel axels are inserted into slots, called “drop outs” in the fork and frame. EBIKEBC bikes have two ways of
securing the wheels – front wheels are secured using the hollow axil with a shaft (“skewer”) running through it which
has an adjustable tension nut on one end and an over –center cam on the other. The back wheel uses a Hex nut and
hex key bolts which are threaded onto the hub axil.
It is very important that you understand the type of wheel securing method on your bike, that you know how to secure
the wheels correctly, that you know how to apply the correct clamping force that safely secures the wheel. Ask a bike
mechanic to instruct you in correct wheel removal and installation, and ask him to give you any available
manufacturers instruction.
Riding with an improperly secured wheel can allow the wheel to wobble or fall off the bike, which can cause serious
injury or death. Therefore, it is essential that you:
Understand and apply the correct technique for clamping your wheel in place.
Each time, before you ride the bike, check that the wheel is securely clamped. The clamping action of a correctly
secured wheel must emboss the surfaces of the drop out.
Front wheel Secondary Retention Devices:
EBIKEBC bikes have front forks, which utilize a secondary wheel retention device to reduce the risk of the
wheel disengaging from the fork if the wheel is incorrectly secured. Secondary retention devices are not a
substitute for correctly securing your front wheel.
Secondary retention devices are not a substitute for correctly securing your wheel. Failure to properly secure
the wheel can cause the wheel to wobble or disengage, which could cause you to lose control and fall,
resulting in serious injury or death.
Tire Inflation and Deflation:
Never inflate a tire beyond the maximum pressure marked on the tires sidewall. Exceeding the recommended
pressure may blow the tire off the rim which could cause damage to the bike and serious or fatal injury to the
rider and injury to bystanders.
There is a safety risk in using gas station air hoses or other compressors. They are not made for bicycles.
They move a large volume of air into your tire very rapidly, which could cause the tube to explode. You should
use a bicycle pump which has a built in pressure gauge.
EBIKEBC inner tubes contain a chemical substance to reduce the chance of deflation when contacted with a
road hazard. Tires should not be deflated unless necessary. A white or green substance will be discharged
from the air valve when deflated. It is not harmful unless it is ingested. To minimize tire wear and for
maximum riding safety, comfort and handling, maintain recommended tire air pressure, which can be found
on the side wall of all tires. Use a reliable tire air pressure gauge to check for proper inflation before every
ride. At the same time, inspect tires for excessive war and cracks. Replace tires if necessary.
Inner Tube of Tire:
We highly recommend that you carry a spare inner tube when you ride your bike. Although EBIKEBC inner
tubes are puncture resistant, they are not 100% puncture proof. They tubes provide significant protection for
up to 3mm holes, but you should always be prepared for unforeseen punctures. Have an authorized mobile
mechanics number handy
– and request their assistance in the event of a tire puncture.
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Patching: Always carry a patch kit so that you can patch a tube in an emergency repair. Caution: If you do not
apply the patch correctly or apply several patches, the tube can fail, which could cause you to lose control
and fall. Replace a patched tube as soon as possible.
Bike Fit:
Research and check to ensure your bicycle is the appropriate fir for you – if your bike is not suitable for height
weight and/or stature, do not ride it.
Newport Classic:
“Standover Height” is the basic element of bike fit; it is the distance from the ground to the top of the
bicycle frame, or the level your pelvic area reaches when straddling the bike.
Your bike should have a minimum Standover Height clearance of two inches (5cm).
To check for correct Standover Height, straddle the bike while wearing the shoes you plan
to wear while riding, and bounce vigorously on your heels. If your pelvic area touches the frame,
the bike is too big for you and is therefore unsafe to ride.
Step Through:
Standover Height does not apply. Instead, the limiting dimension is determined by saddle height
range. You must be able to adjust your saddle position as described in “Saddle Position” below –
without exceeding the limits set by the height of the top of the seat tube and the “Minimum Insertion”
or “Maximum Extension” mark on the Seat Post (if it is not demarcated, to be safe you should allow
for at least 4 inches of clearance below the seat clamp.
Ensure the saddle is adjusted to the correct height, installed correctly and all bolts and attachments are
firm and tight!
Always ensure the seat post sleeve is inserted fully in the seat tube.
If you notice any problems with the saddle or seat post, take the bike to the nearest qualified bicycle mechanic to
inspect and if necessary, fix or replace.
Stem, Handle Bars, Ends and Grips:
Ensure that the stem and handle bars are properly fastened. Also look for any cracks or fatigue. Alignment –
make sure the saddle and handle stem are parallel to the bikes center line and
clamped tight enough so that you can’t twist them out of alignment. If you observe any issues with alignment, you
must have the bike inspected by a qualified bike mechanic prior to riding.
Loose or damaged handlebar grips or extensions can cause you to lose control and fall. Unplugged handlebars or
extensions can cut you and cause serious injury. Make sure the handlebar grips are secure and in good condition.
Make sure the handlebar ends and extensions are plugged.
Make sure the grips are tight enough that they do not twist.
Your handle bar stem is a “quill” stem – to adjust, use the right size Alan key to adjust the height. Never adjust above
the recommended mark, or high enough to allow 4 inches of the stem to be left inside the head tube.
It is critical to tighten the Alan Key bolt according to torque table.
Always check that the stem is tight and cannot move.
A quill stems Minimum Insertion Mark must not be visible above the top of the headset. If the stem is extended
beyond the minimum insertion mark the stem my break or damage the fork’s steerer tube, which could cause you to
lose control and fall.
On some bicycles, changing the stem or stem height can affect the tension of the front brake cable, locking the front
brake or creating excess cable slack which can make the front brake inoperable. IF the front brake pads move in
towards the wheel rim or out away from the wheel rim when the stem or stem height is changed, the brakes must be
correctly adjusted before you ride the bicycle.
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Stem angle: Our Bikes are equipped with an adjustable angle stem. Do not attempt to make the adjustment your self
as changing stem angle may also require adjustments to the bikes control.
WARNING: An Insufficiently Tightened Stem Clamp Bolt, handle clamp bolt or bar end extension clamping bolt may
compromise steering action, which could cause you to lose control and fall. To determine whether the stem of your
bike is tightened properly, place the front wheel of the bicycle between your legs and attempt to twist the handle
bars/stem assembly. If you are able to twist the stem in relation to the front wheel or turn the handlebars in relation to
the stem or turn the bar end extension in relation to the handlebars, the bolts are insufficiently tightened. A bike
mechanic should set up your bike and ensure all bolts are tightened properly. Thereafter it is your responsibly to
check the clamp bolt each time you ride.
Control Position Adjustments: The angle or the brake and shift control levers and their position on the handlebars can
be changed. If you choose to make your own control lever adjustment, be sure to re-tighten the clamp fasteners to the
recommended torque.
Brake Reach:
This EBIKEBC bike has brake levers that have adjustments for tension and reach. If you have small hands or
find if difficult to reach the levers – ask your bike mechanic to adjust the levers, change the brake lever or do
not ride the bike.
The shorter the brake lever reach, the more critical it is to have correctly adjusted brakes, so that full braking
power can be applied within available brake lever travel. Brake lever travel that is insufficient to apply full
braking power can result in loss of control, which can result in serious injury or death.
Bolts and Nuts:
Check the condition of the bolts and nuts on your bike before EVERY RIDE – bolts and nuts will come loose, so it is
important to check the appropriate attachment of every nut and bolt.
Correct tightening force on fasteners, nuts, bolts, and screws is extremely IMPORTANT – too little force, and the
fastener may not hold securely. Too much force, and the fastener can strip threads, stretch, deform, weaken or break.
Either way, incorrect tightening force can result in component failure immediately or anytime in the future, which can
cause you to lose control, fall or worse, lead to serious injury or even death.
To confirm that no component parts are loose, lift the front wheel off the ground by two or three inches, then let it
bounce on the ground. Ensure nothing sounds, feels or looks loose.
Do a visual and tactical inspection of the whole bike. Any loose parts or accessories need to be secured and checked
by a qualified approved mechanic.
To ensure that the many fasteners on your bicycle are correctly tightened, refer to the table showing “Fastening
Torque Specifications”.
Correctly tightening a fastener requires a calibrated torque wrench. A professional bicycle mechanic with a torque
wrench should torque the fasteners on your bike.
If you need to make an adjustment at home or in the field, we urge you to exercise care, and to have the fasteners
you worked on checked by a qualified mechanic before your next ride.
Saddle:
Saddle Position:
Correct saddle adjustment is an important factor in getting the most performance and comfort and safety from
your bike.
Ask your bike mechanic (or qualified bike mechanic) to set the saddle for your optimal riding position and to
show you how to make this adjustment. If you choose to make your own saddle height adjustment, you
should go through the following steps:
Loosen the seat clamp.
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Raise or lower the seat post in the seat tube (ensure the sleeve is all the way down and snug inside
the seat tube).
Make sure the saddle is straight fore and aft
Make sure the sleeve is all the way down and snug and level with top of set tube Re-
tighten the seat post clamp to the recommended torque. Please refer to the
torque table or manufacturers’ instructions or get advice from EbikeBC or qualified mechanic).
Once the saddle is at the correct height, make sure that the seat post does not project from the
frame beyond its “minimum insertion” or “Maximum extension mark” or no more that 4 inches
from the lowest point above end of seat tube.
If you are using the SUNTOUR seat post, please refer to the separate SUNTOUR manual – it is critical you
read this before your ride!
Also read the following for normal or SUNTOUR install points:
1. Up and Down adjustment. To check for correct saddle height: o Sit on the
saddle.
o Place one heel on the pedal.
o Rotate the crank until the pedal with your heel on it is in the down position and the crank arm
is parallel to the seat tube.
o If your leg is not completely straight, your saddle height needs to be adjusted.
If your hips must rock for the heel to reach the pedal, the saddle is too high.
If your leg is bent at the knee with your heel on the pedal, the seat is too low.
When making saddle angle adjustments with a single bolt saddle clamp, always check to make sure that the
serrations on the mating surfaces of the clamp are not worn. Worn serrations on the clamp can allow the saddle to
move, causing you to lose control and fall.
Always tighten fasteners to the correct torque. Bolts that are too tight can stretch and deform. Bolts that are too loose
can move and fatigue. Either mistake can lead to a sudden failure of the bolt, causing you to lose control and fall.
NOTE: If your bike is equipped with a suspension seat post, the suspension mechanism may require periodic service
and maintenance. Ask your dealer for recommended service intervals for your suspension seat post.
Small changes in the saddle position can have a substantial effect on performance and comfort.
To find your best saddle position, make only one adjustment at a time.
After any saddle adjustment, be sure that the saddle adjustment mechanism is properly seated and tightened before
riding. A loose saddle clamp or set post can cause damage to the seat post or can cause you to lose control and fall.
A correctly tightened saddle adjusting mechanism will allow no saddle movement in any direction. Periodically check
to make sure that the saddle adjusting mechanism is properly tightened.
Some people have claimed that extended riding with a saddle which is incorrectly adjusted, or which does not support
your pelvic area correctly can cause short term or long-term injury to nerves and blood vessels, or even impotence. If
your saddle causes you pain, numbness or other discomfort, listen to your body and stop riding until you see your bike
mechanic about the saddle adjustment or a different saddle.
Pedals:
Ensure your pedals are tightened according to the torque chart – and ensure they have reflectors on either side.
Never allow your foot to hit the front wheel while it rests on the pedal.
Make sure you wear correct shoes for the pedal you are using.
Never use clip in shoes, slaps, or toe clips on EBIKEBC bikes.
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Kickstand:
The "side-stand" style kickstand has a single leg that tips out to one side and allows the bike to lean against it.
Keys:
The keys are used to lock the battery into place. Always make sure that the key position is in the "open" setting when
removing or inserting the battery.
Move the key to the "lock" position to secure battery before operating bike. Riding the bike with the key in the "open"
position risks allowing the battery to slide out and damage the battery when dropped *(Refer to page 12 or 17).
Always remove the battery from bike when transporting on bike rack.
General:
Check out the handling and responsiveness of the bike. If you have any questions or feel the bike is not performing
properly, consult a bike shop or a qualified bike mechanic.
APPEARANCE AND CARE
Periodically clean your ENVO Electric Bike with a damp cloth. Void spraying the ENVO Electric Bike with a water hose to
avoid electrical issues. Store your ENVO Electric Bike in a dry sheltered area away from the direct sunlight and wet or
damp environment. It is also recommended to apply chain lube (such as Tri-Flow or ProLink) to the drivetrain of your
ENVO Electric Bike when you clean it or wipe it down to keep it in good running condition.
Riding on Hills:
If you encounter a hill that causes the speed of your bicycle to drop below 11km/h on electric power only (throttle
mode) with the throttle fully applied, you should pedal to assist the bicycle up the hill.
Failure to pedal can overstress the motor and controller, possibly causing those components to overheat.
Failure to pedal up steep hills to assist the bicycle also will overstress the battery reducing its capacity and
shortening its useful life.
Riding in Adverse Weather Conditions:
Your electric bike is built with components that are sealed against dust and water and can safely operate in most
weather conditions. To ensure the longest life of your components, however you need to make sure your electric
components will get fully dry after riding in wet weather.
The EBIKEBC battery seams and motor cable gland, however, cannot handle water jet or being submerged in
water. You should refrain riding more than 1 hour or parking your ebike un-covered.
Never use the USB outlet when riding in the rain. Park the bike in a dry, warm place and wait at least 12 hours
before charging or using the ebike.
Since Electric Bikes are faster and heavier than normal bikes, when riding in wet weather, you should use extreme
caution. You are more likely to fall from a wet road surface when traveling at high speed. Heavy electric bikes also
take longer to slow down and the required stopping distance in wet weather is even greater. Be sure to leave ample
room for stopping and brake gently and evenly to avoid falling.
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IF YOU HAVE AN ACCIDENT, DROP YOUR BIKE OR IT FALLS OVER:
If you have an accident, drop your bike or it falls over, your bike is unsafe to ride until you follow the instructions included
in this section. Failure to follow these instructions could lead to component or bike operation failure. This could lead to
serious injury or death.Check the rechargeable battery. If the rechargeable battery is no longer properly in its holder or
shows any damage, do not use your bike any longer, at least not in assistance mode. Switch off the motor and the battery
separately, if necessary. Damage to the outer housing of the rechargeable battery can result in the entry of water or
moisture, which can lead to a sudden failure of the electric assistance, a short circuit or electrical shocks. The battery
could catch fire or even explode!
1. Remove the battery before performing any additional service, inspection, or maintenance on your electric bike.
Failure to remove the battery could lead to the bicycle turning on unexpectedly, causing serious damage or
injury.5
2. Read, understand and comply with the drive system user manual. Do not disassemble or attempt to service
components unless you have been advised how to do so, explicitly in writing, by the EBIKEBC
manufacturer.
3. Check whether the wheels are still firmly fixed in the dropouts and whether the rims are still centered with respect
to the frame or fork. Spin the wheels and observe the gaps between the frame and tire and between the brake
pads and the rim sides.
4. If the width of the gap has changed markedly and you have no way to true the wheel at your location, you will
need to release the rim brake pads without touching them. Please note that in this case the brakes may not act
as powerfully as you are used to.
5. Check the handlebars and stems to confirm that neither are bent or broken, and that they are level and upright.
Make sure the stem is firmly fixed on the fork by trying to turn the handlebars relative to the front wheel. Briefly
lean on the brake levers to make sure the handlebars are firmly fixed in the stem.
6. Realign the components, if necessary and carefully tighten the bolts to ensure reliable clamping of the
components. The maximum torque values are printed directly on the components and/or specified in the
enclosed operating instructions. If neither are available, call EBIKEBC for assistance.
7. Check whether the chain still runs on the chain rings and sprockets. If your bike fell over onto the chain side,
check that the gears function properly. Ask someone to lift the bike by the saddle and carefully shift through all
the gears. Make sure the rear derailleur does not get too close to the spokes as the chain climbs onto the larger
sprockets.
8. If the rear derailleur or the dropout/derailleur hanger is bent, the rear derailleur may collide with the spokes.
This can result in damage to the rear derailleur, the rear wheel and/or the frame. Check the function of the front
derailleur. A displaced front derailleur can throw off the chain, which will suddenly interrupt the drive of the bike,
potentially leading to an accident , injury or death.
9. Confirm the saddle is not out of alignment, using the top tube or the bottom bracket shell as a reference. If
necessary open the clamp, realign the saddle and re-tighten the clamp.
10. Let your bike bounce on the ground from a low height. If there is any rattling, see where it comes from. Check
the bearings, the bolts and the proper searing of the battery and the connectors, as necessary.\
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11. Check the display. Are all the values displayed as usual? Do not use your bike if the display shows an error
message or a warning. If necessary, switch off the system and wait at least 10 seconds before turning it on and
checking it again. DO NOT SET OFF ON YOUR BIKE WITH DRIVE ASSISTANCE IF THE CONTROL
ELEMENT SHOWS A WARNING.
12. Take a good look at the whole bike to detect any deformation, color changes, cracks. Ride back very carefully
or walk your bike back to a professional mechanic and have the mechanic check the bike and help resolve any
issues.
13. If you have had an accident and are unsure whether your bike will function properly, leave your bike rather
than risk riding and endangering yourself and others.
14. If you do ride your bike, do not accelerate or brake hard until the bike has been checked by a bike mechanic.
15. Deformed components, especially those made of aluminum, can break without previous warning. If this occurs,
they may not be repaired, i.e. straightening, as the imminent risk of breakage will remain. This applies in
particular to the fork, the handlebars, the stem, the cranks, the seat posts and the pedals. When in doubt, you
should replace these components.
16. At no time should you make any modifications to your bikes’ electrical systems, unless they are explicitly
approved by the manufacturer in writing.
TROUBLESHOOTING
If your ENVO Electric Bike is not working, check the Quick Disconnect Fittings to make sure they did not come loose or
unplugged.
There are 5 total colored Quick Disconnect Fittings to check:
1. Throttle
2. Left Brake Lever
3. Right Brake Lever
4. Motor
5. LCD Meter
Simply unwrap the black spiral wire covering until the Quick Disconnect Fitting is exposed. If necessary, unplug and replug the Quick Disconnect Fitting (s).
Make sure the battery is inserted fully into the bicycle. If it is not, the bicycle will receive no power causing all of the
electronics to not turn on.
For any additional troubleshooting help, refer to the Customer Help page at www.ebikebc.com or contact your local ENVO
Electric Bike dealer.
(5) If repairs to your bike require the battery to be installed, position the bike so that if the wheel, chain or other
drivetrain components begin moving unexpectedly, they will not be in a position to cause injury or damage
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EBikeBC Electrical System Trouble
Shooting Guide
Make sure you have done all installation and setups as described in installation
and maintenance manual.
Find all required technical literature as a reference of this trouble shooting guide
at this link:
https://ebikebc.com/installation-repairs/
https://ebikebc.com/ebikebc-videos-category/installation-videos/
https://ebikebc.com/wp-content/uploads/2017/02/LCD3-V2.0-.pdf
https://ebikebc.com/wp-content/uploads/2017/12/LCD3-EbikeBC-Defaultsettings.pdf
PROBPLEM
CAUSE
TO DO
System does not turn
on
Connections are
not completed
Do a thorough check from battery power lines
to controller and all other connectors
Battery is turned
off
Turn battery on using the on/off switch on the
battery
Battery is dead
See if battery charge indicator LEDs light up
Try charging the battery
Try turning on the system when charger is
plugged in
Try turning off the battery hold 5 seconds then
tun on
Check out battery fuse
Inspect battery for any sign of impact, moisture
penetration, etc.
Check out battery voltage right at the battery
output port
Check out battery to bracket connectivity, wipe
the dirt, watch for sparks or melted connections
Check out battery voltage at controller power
input plugs
Contact EbikeBC customer's service with the
report of the above tests for battery repair or
replacement.
LCD display or
keypad issues
Check out related cables and connectors at
handle bar
Check out related cables and connectors at
controller side
Visual inspection of the display and motor
controller for visible sign of damage
Contact EbikeBC for service
Motor controller
issues
Check out battery connections to controller
Check out battery voltage at controller input
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plugs
Visual check of all
Visual inspection of the motor controller for
visible sign of damage
Contact EbikeBC for service
Battery does not
charge up with
standard charger
Battery is already
full
Battery indicator delays updating the recent
charge status. give it some moments of ride or
read battery voltage when system is ON, on
page 3 of screen by double clicking the middle
button. Above 41V for 36V nominal systems is
considered full. For 48V systems above 53V is
considered full.
Charger does not
function
Green LED may turn on when charger is
plugged to battery only without being
connected to wall. Try different wall plugs.
Try different charger cable cords.
Unplug charger from wall, connect charger to
battery first then plug the charger to the wall.
The system is on, but
motor is not running
using both throttle or
pedal assist
The brake cut-off
circle sign is
showing on top of
screen
The brake cut-off sensors are not properly
installed or adjusted on brake levers. To let the
system rub, unplug the brake sensors from
main controller. Test the motor, then try reinstalling or re-adjusting the brake sensors one
connected at a time. Follow installation manual
or related video.
Error info 03 shows
up
Motor cable connection is loose or arrows not
aligned. Check and press both waterproof
connectors in the line between motor and
controller
LCD motor
parameter settings
have been modified
Check and restore all parameters back to
default
The system is on,
motor is not running
using throttle but
works with pedal
assist
When hitting
throttle nothing
changes on the
screen
Throttle has connection or other issues.
Error info 01 shows
up
Check throttle positioning. It might have been
stuck or rubbing grip or other handlebar stuff or
Throttle is broken
The system is on,
motor is not running
using pedal assist but
with Throttle
PAS sensor
disconnected
Check wires and connections
Red LED on the
PAS sensor does
not flash when
spinning the crank
forward
Check magnet disk working surface
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Make sure magnet disk is spinning together
with crank and not loose
Check gap and spacing between little magnets
and PAS sensor head
Sensor should be aligned radial to the magnet
disk (not angled or tangential to disk different
from what shown in manual or video)
In case of water or salt water penetration clean
and dry the sensor. Sensor might be broken and
needs replacement
In case of display setting manipulation, check
and restore all parameters back to default based
on manual provided
Power cuts out while
riding and screen
goes off
Battery runs out of
charge
Charge the battery
LCD display
waterproof cable
connector is loose.
Re-connect and check all other connectors in
the line.
Loose conductivity
between battery
and bracket
Check connector pins for sparks or being loose.
Might need a manipulation or replacement
Loose conductivity
between battery
cable bullet
connectors and
controller
Check connectors for sparks or being loose.
Might need a manipulation or replacement
Controller
overheated
Give It some moments, open the controller
bag's second expansion zip and cut some holes
for ventilation there.
Battery fuse or
other battery
issues
Check battery output Voltage, remove and
visually check the fuse. T
Motor works on and
off while pedaling, but
fine when using
throttle
PAS magnet disk
on the crank is
loose or wobbling
Fix it in place using epoxy or flexible heat or
silicon glue. Align the disk with sensor.
System works but
cannot change
anything on the
display
Keypad or display
issue
Needs parts replacement
System works but
cannot read anything
on the display
Display LCD issue
Needs parts replacement
Motor making extra
noise
Normal when motor
is loaded on hills
No action
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Motor normal
vibration is causing
resonance on other
bicycle
components such
as disk brake rotor,
fenders, etc.
Try dis-positioning or changing vibration
properties of the part by sticking something to
or between parts.
Controller getting too
hot when riding long
on hills
Normal up to 70C
If more, try making some ventilation. open the
controller bag's second expansion zip and cut
some holes for ventilation there.
Controller power
bullet connectors are
melted
Loose connectivity
cause sparks
which fries and
melt the connector.
Replace the bullet connector. Crimp properly
and make sure the connector will stay fully
connected.
Charger gets hot
Normal
Give the charger space to dissipate heat
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ELECTRIC BIKE FAQS
Q. How long does it take to fully charge the battery?
A. Depends on the state of discharge, but around 5-6 hours if completely discharged. For the internal
charger 12-14 hours
Q. What are the running costs for an EBIKEBC Bike?
A. You will have no worries about rising fuel prices at the pumps. All our electrically powered vehicles use
household electricity. The average cost per full charge is about 10 cents per charge. If you charge the
battery every single day for a year, it would cost you about $35 per year.
Q. Can I ride up hills and against strong headwinds on my EBIKEBC Bike?
A. Yes. One of the main advantages of cycling on an ENVO Electric Bike is that it literally flattens hills and
increases your average speed when tackling inclines and headwinds. If you provide a reasonable amount
of effort, you should be able to tackle anything from a 1 in 10 (10%) gradient up to a 1 in 7 (14%)
gradient. You will be amazed at the relative ease that your new ENVO Electric Bike can tackle some of
the most arduous journeys.
Q. Do I need a driver's license, insurance or registration?
A. No, you don’t. According to Federal Law, electric bikes that are under 750 watts are classified as
bicycles. For all intents and purposes, it's simply a bicycle that requires very little pedaling to travel 20
MPH (32 Km/H), saving you time and hassle. The law does require the use of a helmet and riders to be at
least 16 years old. Check your local state laws for requirements.
Q. Do I need to pedal an electric bike?
A. No, but it helps to prolong battery life. The motor on our bikes is both throttle and pedal assist
controlled, allowing you to decide how much power your desire. Have you ever tried to cycle when
speeding downhill on your normal bicycle? It's just like that, the motor is propelling you faster than you're
cycling so there is pretty much no resistance, and it’s merely a formality!
Q. What happens when I use the brakes under powered assistance?
A. All our bikes are equipped with brake levers that have a built-in safety switch that automatically cuts off
the motor power under normal braking conditions. This not only ensures a safe un-powered stopping
feature, but also protects the motor under braking conditions so that it isn’t working against the brakes.
Q. How far will my EBIKEBC Bike take me?
A. This all depends on a few factors. Cycling with pedal assist along a straight road under normal
conditions, the standard battery should last about 15-30 miles (24-48 kilometers). Cycling up steep hills
will obviously take more energy out of the battery and factors such as road surface, wind resistance,
weight of the rider and tire pressure will affect your range. Longer range battery is also available.
Q. What happens if I get a flat tire?
A. The tires on our bikes are the same as conventional bicycles. Simply replace the tube with a tube of
the right size and inflate it. No special tires or parts will be needed.
Q. How do I know when the battery is low?
A. The bicycles have easily visible indicators located on the meters that show the amount of juice left. If it
is getting low and you don’t think you will make it to your destination, you can switch off your motor and
keep it just for the difficult bits.
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Q. Do I have to wait for the battery to empty before I charge it?
A. No. The batteries we use are Lithium-ion batteries which do not suffer from memory effect. This means
that there is no need to discharge a battery completely before you recharge it again. You can partially
recharge the battery at any time without reducing its voltage or lifespan. We recommend recharging the
battery after every use, regardless of how far you rode.
Q. Can I put a child's trailer on my EBIKEBC Bike?
A. Yes, you can certainly add a trailer to your ENVO Electric Bike. We suggest using one that hooks into
the frame rather than the axle.
Q. Can I put an EBIKEBC Bike on a vehicle bike rack?
A. Yes, just make sure that the bike rack can hold the weight of an ENVO Electric Bike. We advise taking
the battery off to make it easier and lighter to lift and keep the battery safe.
Please visit: https://ebikebc.com/ordering-delivery/#ordering-6 for more information.
THE LIFESPAN OF YOUR ELECTRIC BIKE AND ITS COMPONENTS
Nothing lasts forever, including your electric bike.
When the useful life of your bike or its components is over, continued use is hazardous.
Every bicycle and its components parts have a finite, limited useful life. The length of that life will vary
with the construction and materials used in the frame and components; the maintenance and care the
frame and components receive over their life; and the type and amount of use to which the frame
components are subjected.
Non-authorized uses, including competitive events, trick riding, riding on severe or off-road terrain,
riding in severe climates, riding with heavy loads, commercial activities and other types of nonstandard use can dramatically shorten the life of the frame and components. Any one or a
combination of these conditions may result in an unpredictable failure.
Perspective:
Today’s high-performance bicycles require frequent and careful inspection and service. In this section
we explain some underlying material science basics and how they relate to your bicycle. We provide
important, basic guidelines on how to maintain and inspect your bicycle. We cannot teach you
everything you need to know to properly inspect and service your bicycle. That is why we repeatedly
urge you to take your bicycle to your bike mechanic for professional care and attention.
You, the rider/owner, have control and knowledge of how often you use your bike, how hard you use
it and where you use it. Because your bike mechanic cannot track your use, you must take
responsibility for periodically bringing your bike to your bike mechanic for inspection and service.
Your bike mechanic will help you decide the frequency of inspection and service appropriate for as a
result of your particular use your bike.
Warranty
All ebike kit components including motor, controller, display, battery, charger, throttle, PAS sensor, brake
sensors are covered by 12 months Free warranty. You can purchase an extended warranty up to 24
months for $5 per month.
Ebike is a vehicle in real working conditions It is always exposed to unwanted impacts, shocks, vibrations,
heat and cold, accidents, water penetration, etc.
If there is a defeat with your bike, we supply a free replacement part for you. You might be asked to pay
the delivery or installation cost; ask for details prior to your request for any part.
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If the problem is caused by an accident, wrong or careless installation by the customer, careless actions,
wire stretch, bad storage or not following instruction manual, the customer will pay the cost of the part and
replacement.
The cause of the failure will be recognized by our experts.
Please read our warranty terms and conditions.
Warranty Terms
All ebike kit components including motor, controller, display, battery, charger, throttle, PAS sensor, brake
sensors are covered by 6months Free warranty or up to 24 months purchased warranty (each extra
month will cost only $5 CAD) which will be called full warranty period hereafter.
Ebike is a vehicle in real working condition with no limitation. It is always exposed to unwanted impact,
shock, vibration, heat and cold, accident, water penetration, etc.
In case some defect comes up in a normal working condition we supply a free replacement part for you.
you might be asked to pay the delivery or installation cost; ask for details prior to your request for the part.
If the problem is caused by an accident, wrong installation by customer, careless actions, wire stretch,
bad storage or not following instruction manual, the customer should pay the cost of the part and
replacement.
The cause of the failure will be recognized by our experts.
The EBIKEBC warranty covers the full warranty period for all parts of the ebike kit systems to the first
owner, within the framework of the following conditions:
• This warranty exclusively covers ebike kit components provided by EBIKEBC and there is a proof
of purchase and serial numbers showing the right part, not any other bicycle parts
• This warranty covers the repair and/or the replacement of ebike kit components.
• This warranty only covers material and manufacturing defects.
• Costs for repair work performed in advance by persons who have not been authorized by
EBIKEBC will not be reimbursed. In such a case, any warranty claim will cease.
• The warranty period starts with the date of purchase. Warranty claims must be reported
immediately.
• If the battery pack does not provide full capacity in the course of normal use or for batteries going
through a normal aging process or reduction of performance, EBIKEBC warranty covers that
within the warranty period if the capacity proved to be less than 70% of Initial condition.
No warranty claims are accepted in the case of damages due to the following:
• External influences, particularly falling rocks, collision, accident and other external events with an
immediate external effect due to mechanical powers.
• Purposeful and/or malevolent acts, theft and robbery as well as natural hazard events and/or acts
of mischief.
• Inappropriate use, e.g. the product was exposed to liquids, chemicals of any type and/or extreme
temperatures, wetness and humidity and/or if the battery suffers damages due to non-compliance
with instructions.
• Overcharging the battery or not adhering to the instructions of battery handling.
• In the case of test, maintenance, repair and replacement work due to normal use.
• If the model, serial or product number on EBIKEBC product has been changed, deleted, blurred
or removed.
• In the case of use of the battery in systems that are not approved for such use with this particular
product.
• In the case of the operation of the EBIKEBC system with batteries other than the batteries
designed for the EBIKEBC system (refer to user manual).
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• If one or more than one EBIKEBC part has been opened, altered or repainted.
• Normal wear and tear.
• Damage or failure from abuse, neglect, misuse, or accident
• Improper assembly and/or follow-up maintenance.
• Damage from stunt riding, jumping, acrobatics, or similar activities or any activity that is not
consistent with the intended use of the bicycle.
•
• Damages resulting from failure to follow instructions for the Use and Warnings as provided in the
Operator's Manual.
•
• Damages resulting from improper care or use of the battery or charger.
• Installation of components, parts, or accessories that are not originally intended for or compatible
with the EBIKEBC bicycle as sold.
•
• Under performance of the battery after being fully charged and discharged more than 500 times.
This warranty only covers the above-mentioned repair work and/or the replacement of defective or
compromised components. It excludes any claims as to the reimbursement of property damages,
downtimes, expenses for renting or leasing equipment, travel expenses, lost profit or any other claims.
EBIKEBC liability in connection with this warranty is limited to the respective acquisition value of the
product.
This warranty only covers original EBIKEBC components. The use of spare parts from unknown sources,
for example, replacement parts from third parties, is strictly prohibited.
Warranty will be voided on any system on which it will be concluded that there has been any case of
modification or tampering with firmware.
EBIKEBC will not take any responsibility and or liability for any accident, misuse, abuse, loss, injury for or
by the rider nor a third-party, even if the cause is an ebike kit power, speed, bad or illegal parameter
setting, components defect or malfunction.
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43
PLEASE REGISTER YOUR ELECTRIC BIKE BY SUBMITTING THIS FORM TO:
YOU MUST REGISTER YOUR ELECTRIC BIKE WITH EBIKEBC WITHIN 30 DAYS OF PURCHASE
FOR WARRANTY TO BE VALID
EBIKEBC WARRANTY INFORMATION
Bicycle Serial Number6: ___________________________
Battery Serial Number7: ___________________________
Model: _______________________________________
Color: ________________________________________
Date of Purchase: ________________________________
Dealer's Name: __________________________________
Dealer's Phone: _________________________________
Dealer's Email: _____________________________
6
BICYCLE SERIAL NUMBER IS ENGRAVED UNDERNEATH THE CRANK OF YOUR ENVO ELECTRIC
BIKE
7
BATTERY SERIAL NUMBER IS ON THE BOTTOM OF THE BATTERY OR NEXT TO THE KEY SLOT
BELOW THE BARCODE
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