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ii. AutoBlock Warranty Agreement
The Warranty
The Environmental Express AutoBlock is warranted to heat, hold temperature, automatically add reagents, lift
racks, cool samples, and perform a fill-to-volume step using an external computer (not included in this warranty)
with software for a period of ONE YEAR.
This warranty covers parts, shipping, and labor for a period of 365 days from the original ship date. This warranty
applies only in the case of damage or failure caused by reasonable and normal laboratory use.
How the Warranty Works
Upon receipt of the AutoBlock it is the laboratory’s responsibility to inventory all parts and immediately notify
Environmental Express of any suspected defects or missing parts. If during the first 365 days following the original
ship date the unit malfunctions, a telephone call to troubleshoot the issue must be initiated by the laboratory. If it
is deemed by the technical staff of Environmental Express that the problem cannot be fixed by the lab, and that the
failure occurred during normal and accepted laboratory operations, then a written Return Authorization Form will
be issued by Environmental Express. The AutoBlock will be returned to Environmental Express or a related repair /
manufacturing facility in its original shipping container.
Environmental Express will make every effort to troubleshoot and fix any problems with the customer while the
instrument is at the laboratory. This may mean working with laboratory personnel to perform minor fixes, an
Environmental Express representative going to the laboratory to troubleshoot and repair the instrument, or having
a 3rd party come to the laboratory’s location for repairs.
Charges Not Covered by the Warranty
Failure to retain the original shipping crate and all other packaging materials could result in additional charges
should it become necessary for the unit to ship back to Environmental Express.
Failure to adhere to AutoBlock maintenance instructions and requirements can void all warranties and result in
damage to the AutoBlock, loss of samples, and create repair issues not covered by the warranty. See maintenance
section instructions for more information.
Failure to continually pressurize the AutoBlock cabinet with clean incoming air will void all warranties and result in
damage to the AutoBlock.
Warranty Disclaimer
Environmental Express makes no other warranty, expressed or implied. Environmental Express shall not be liable
for consequential, incidental, specific or any other indirect damages resulting in economic loss or property damages
sustained by any customer from use of this product.
Environmental Express does not warrant the AutoBlock against damage resulting from chemical reactions that may
occur between reagents or between samples and reagents or between various liquids and components of the
AutoBlock. It is the responsibility of the laboratory to verify the compatibility of the reagents, heat and time!!