Enviro Pelican PR-5SC Owner's Manual

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Owner’s Manual

Pelican PR-5SC

5-Stage Combo System

Page 2

Pelican PR-5SC 5-Stage Whole House Filter/Softener Combo

PR-5SC Rev A

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no warranty of any kind with regard to this material, including, but not limited to, the implied warr anties of merchantability and fitness for a particular purpose. Pelican Water Systems shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. The information is provided “as is” without warranty of any kind and is subject to change without notice. This document contains proprietary information which is protected by copyright. No part of this document may be photocopied, reproduced, or translated into another language without the prior written consent of Pelican Water Systems. Pelican Water Systems is an Enviro Water Solutions LLC Company.

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Pelican PR-5SC 5-Stage Whole House Filter/Softener Combo

PR-5SC Rev A

Page 3

Table of Contents

Product Operation and Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Important Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Water Conditions For Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Complete Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Installation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Pre-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Bypass Valve Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Carbon Tank Soak . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Carbon Tank Wash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Whole House Water Filter Tank Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Whole House Salt Free Water Softener/Conditioner Tank Installation . . . . . . . . . . . . . . . . 10

Sediment Filter Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Pre-Filter Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Media Soak . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Media Flush/Condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Complete the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Clean Your Hot Water Heater (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

What to Expect with your New Salt Free Water Softener/Conditioner . . . . . . . . . . . . . . . 14

Care and Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Premium Whole House Water Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Sediment Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Replacing the Sediment Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Warranty Registration Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Product Certifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

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Pelican PR-5SC 5-Stage

CAUTION:

Whole House Filter/Softener Combo

PR-5SC Rev A

Product Operation and Specifications

Specification Description PR-5SC Rated Service Flow 15 GPM

Minimum Working Pressure 25 PSI Maximum Working Pressure 80 PSI Maximum Vacuum 5 inch/127 mm Hg Operating Temperatures 36°F - 120°F pH Range 7 - 11

Important Information

 Read these instructions carefully and determine the location of all system components before

beginning installation.

 Check all applicable plumbing, building, and electrical codes for installation compliance.  Install the system on the main water supply.  Systems that contain electronic components cannot be installed outside in uncovered areas.

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Water Conditions For Operation

 The water should be free of hydrogen sulfide, a dissolved gas with a characteristic smell of rotten

eggs. If present, it can coat the catalytic surface of the media and interfere with the process. The gas should be removed through adequate pre-treatment.

 The water should be free of hydrocarbons, oils, and lubricants. If present, they can coat the catalyti

surface of the media and interfere with the process. Remove through adequate pre-treatment.

 The water should contain less than 1 mg/l of phosphates. Phosphates sequester dissolved hardness

molecules preventing them from forming crystals and may coat the catalytic media surface and interfere with the process.

 The copper level in the water supply should be below the MCL of 1.3mg/L. If copper is present above

this level, it can attach to the surface of the catalytic media and interfere with the process.

WARNING:

If this or any other system is installed in a metal (co nductive) plumbing system, i.e. copper or galvanized metal, the plastic components of the system will interrupt the continuity of the plumbing system. As a result any errant electricity from improperly grounded appliances downstream or potential galvanic activity in the plumbing system can no longer ground through contiguous metal plumbing. Some homes may have been built in accordance with building codes, which actually encouraged the grounding of electrical appliances through the plumbing system. Consequently, the installation of a bypass consisting of the same material as the existing plumbing, or a grounded "jumper wire" bridging the equipment and reestablishing the contiguous conductive nature of the plumbing system must be installed prior to your system’s use.

When adding a filtration/softening system to homes/buildings supplied by well water, the system should be installed following the pressure tank. DO NOT USE this system for pneumatic or hydro pneumatic

applications. If you are using a booster pump, then install this system following the booster pump. If you have questions, please call customer service.

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Pelican PR-5SC 5-Stage Whole House Filter/Softener Combo

PR-5SC Rev A

Page 5

Complete Parts List

Note: Pelican supplies the parts below to accommodate a variety of water supply lines. Table 1: Parts List

Part Description Qty. Part Description Qty.

1" Plastic Male NPT Assembly:

V3007-04 WS1 Fitting 1" Plastic Male NPT Assembly (2): O-Rings (2), Split Rings (2), and Connectors (2)

Sediment Filter System:

PP5 Big Blu Housing, Mounting Bracket, Phillips Head Screws (4), Bolt Head Screws (4), and Washers (4)

Sediment Filter:

PC40-1 5 Micron Poly-Spun Sediment Filter

Sediment Filter Wrench 1 Pelican Salt Free Water

e Pre-Filter

Note: Drawings are not to scale.

bags

1 Hose Bib Assembly 1

1 Pelican Whole House

Bypass Valve:

In/Out Bypass Valve with Red Arrow Handles

Water Filter

Softener/Conditioner

Additional fittings will be needed to adapt to your plumbing.

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Pelican PR-5SC 5-Stage

Notice:

OUT

Incoming

ater

Supply

Whole House

Water Filter

Wall Wall

Sediment Filter

Outgoing

Water to

House

Salt Free Water

Softener/Conditioner

19"

UPFLOW

INLET

DOWNFLOW

INLET

Quick Connect Nut

Red Arrow

Water Filter Head

Whole House

Water Filter

Whole House Filter/Softener Combo

Installation Ov erview

Figure 1

PR-5SC Rev A

Page 6

Pre-Installation

Bypass Valve Installation

Figure 2

The Bypass Valve comes pre-assembled and ready to install with the O-Rings, Split Rings, and Quick Connect Nuts. Push the Bypass Valve into the head of both the Pelican Whole House Water Filter and Salt Free Water Softener/Conditioner with the unthreaded ends oriented toward the tanks and hand-tighten the Quick Connect Nuts.

The bypass valve(s) included with this system are designed for multiple Pelican water systems. This may result in the arrows on the bypass valve(s) pointing differently than shown. If the arrows on your bypass valve(s) do not match the diagram, remove the red arrows by pulling them str a ight up , turn them 180° to match the drawing, and push them back down onto the stem.

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Pelican PR-5SC 5-Stage

!IMPORTANT!

Notice:

Garden

Hose

Hose Bib Assembly

UPFLOW

INLET

DOWNFLOW

INLET

Water

Bypass Valve

Whole House Water Filter

Whole House Filter/Softener Combo

PR-5SC Rev A

Page 7

Carbon Tank Soak

Your system will not be ready for use for a minimum of 48 hours while the Carbon Soak process takes place. Please plan your installation accordingly.

Water will flow out of the downflow inlet side of the Bypass Valve during this process. Be sure you perform this series of steps in a location suitable for water flow.

Figure 3

1. Attach a garden hose to the Hose Bib Assembly.

2. Connect the Hose Bib Assembly to the upflow inlet side of the Bypass Valve and hand tighten.

3. Fill the Pelican Whole House Wat er Filt er Tank until water comes out of the downflow inlet side e Bypass Valve.

4. Turn the water off.

5. Remove the garden hose fr om the Hose Bib Assembly. Do not remove the Hose Bib Assembly fr e Bypass Valve.

6. Allow the carbon tank to soak for at least 48 hours prior to tank installation.

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Pelican PR-5SC 5-Stage

!IMPORTANT!

Notice:

UPFLOW

INLET

DOWNFLOW

INLET

Water

Bypass Valve

Whole House Water Filter

Garden

Hose

Hose Bib Assembly

Whole House Filter/Softener Combo

PR-5SC Rev A

Page 8

Carbon Tank Wash

Do not perform the Carbon Tank Wash until the Carbon Tank Soak process is complete.

Water will flow out of the downflow inlet side of the Bypass Valve during this process. Be sure you perform this series of steps in a location suitable for water flow.

Figure 4

1. Reattach the garden hose to the Hose Bib Assembly.

2. Slowly turn on the water 1/4 turn for this entire process.

3. Run water through the upflow inlet side of the Bypass Valve for 15-30 minutes or until the wa

dischar

ging from the downflow inlet side of the Bypass Valve runs clear.

4. Turn off the water.

5. Remove the Hose Bib Assembly from the upflow inlet side and attach it to the downflow inlet

of the Bypass V

alve.

6. Run the water through the downflow inlet side for 1 minute or until the water runs clear.

7. Turn off the water.

8. Remove the Hose Bib Assembly from the Bypass Valve and disconnect the garden hose.

Note: Please save the Hose Bib Assembly. It will be used in the future for the carbon exchange.

ter

side

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Pelican PR-5SC 5-Stage

Notice:

CAUTION:

UPFLOW

INLET

DOWNFLOW

INLET

Wall Wall

Incoming

Water

Supply

PVC Fitting*

Bypass

1" NPT Assembly

Valve

Whole House

Water Filter

Outgoing

ater to

House

Customer supplied, choose appropriate connection

Whole House Filter/Softener Combo

PR-5SC Rev A

Page 9

Installation

Whole House Water Filter Tank Installation

1. Level the Pelican Whole House Water Filter.

If the tank is not level, lift the tank straight up 6 inches and tap it on the ground until the tank stands vertical. The bottom of the tank is round and the boot allows the tank to stand upright.

Figure 5

2. Determine the size and material of your incoming w ater supply line fr om the Pre-Filter System and

choos

e the appropriate plumbing required to adapt to the 1” Male NPT Assembly.

Do not over-tighten any of the fittings during installation.

Table 2: Bypass Valve Fittings Note: The fitting below is designed with a ¼

" give to allow for proper pipe alignment. It will not leak and

is intended to have some flexibility.

Part Description Qty.

1" Plastic Male NPT Assembly:

3. Install the fitting onto the upflow and downflow inlet sides of the Bypass Valve. Follow the diagr a

V3007-04 WS1 Fitting 1" Plastic Ma le NPT Assembly (2): O-Rings (2), Split Rings (2), and Connectors (2)

pplied with the fitting.

4. Connect the incoming water supply to the fitting on the upflow inlet side of the Bypass Valve.

bag

5. Connect the outgoing water supply to the downflow inlet side of the Bypass Valve.

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Page 10

Pelican PR-5SC 5-Stage

Notice:

CAUTION:

PVC Fitting*

1" NPT Assembly

Outgoing

Water

To House

Incoming

Water

Supply

Whole House

Water Filter

Salt Free Water

Softener/Conditioner

Wall Wall

Customer supplied,

choose appropriate connection

Whole House Filter/Softener Combo

PR-5SC Rev A

Page 10

Whole House Salt Free Water Softener/Conditioner Tank Installation

1. Level the Pelican Salt Free Water Softener/Conditioner.

If the tank is not level, lift the tank straight up 6 inches and tap it on the ground until the tank stands vertical. The bottom of the tank is round and the boot allows the tank to stand upright.

Figure 6

2. Determine the size and material of your incoming water supply line from the Whole House Water

Filter and choose the

appropriate fittings required to connect it to the Bypass Valve.

Do not over-tighten any of the fittings during installation.

Table 3: Bypass Valve Fittings Note: The fitting below is designed with a ¼

" give to allow for proper pipe alignment. It will not leak and

is intended to have some flexibility.

Part Description Qty.

1" Plastic Male NPT Assembly:

V3007-04 WS1 Fitting 1" Plastic Male NPT Assembly (2): O-Rings (2), Split Rings (2), and Connectors (2)

3. Install the fitting onto the upflow and downflow inlet sides of the Bypass Valve. Follow

4. Connect the incoming water supply from the Pre-Filter System to the fitting on the upflow inle

5. Connect the outgoing water supply to the downflow inlet side of the Bypass Valve.

ams supplied with the fitting.

diagr

f the Bypass Valve.

side o

bag

the

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Page 11

Pelican PR-5SC 5-Stage

Sediment Filter

O-Ring

Stand Pipe

Inlet Water Supply

Mounting Bracket

Whole House Filter/Softener Combo

Sediment Filter Installation

Filter Cover

Blue Filter Housing

Figure 7

1. Unscrew the cover from the Blue Filter Housing.

2. Remove the plastic covering from the Sediment Filter.

3. Place the Sediment Filter onto the Stand Pipe in the Blue Filter Housing.

4. Lubricate the o-ring with clean silicone grease before attaching the cover onto the housing.

5. Screw the cover onto the Blue Filter Housing until hand-tight.

PR-5SC Rev A

Page 11

6. Tighten the Blue Filter Housing using the supplied Filter Wrench (counter clockwise).

Sediment Filter Installation

Top View Filter

Blue Filter Housing

Figure 8

1. Shut off the water.

2. Attach the Mounting Bracket to the wall using the supplied Phillips Head Screws and

Washers.

3. Attach the Filter System to the Mounting Bracket using the supplied Bolt Head Screws.

4. Determine the size of your inlet water supply line. PVC Reducers may be needed to fit the 1”

Filter System.

Notice:

The Filter Cover comes with a 1” threaded female inlet/outlet and will require additional fittings to adapt to your plumbing. A shut-off valve is recommended prior to the Pre-Filter System.

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Page 12

Pelican PR-5SC 5-Stage

CAUTION:

OUT

Incoming

ater

Supply

Whole House

Water Filter

Wall Wall

Sediment Filter

Outgoing

Water to

House

Bypass Mode

Salt Free Water

Softener/Conditioner

Whole House Filter/Softener Combo

Media Soak

Figure 9

PR-5SC Rev A

Page 12

The Pelican Whole House Water Filter must be in the bypass position during this process (see Figure 9).

1. Open a cold water faucet or test spigot close to the downstream of the Water Softener.

2. Turn the water back on at the main shut-off valve allowing the system to fill with water. The

being disp

laced will escape through the open fixture downstream.

3. Turn the arrows on the Bypass V alve into the Bypass Mode position displayed abov e to

tank. T

his will allow you to isolate the system and restore water supply to the home/building

air

bypass the

during the media soak.

4. Allow the tank to soak for at least 60 minutes.

Media Flush/Condition

The Pelican Whole House Water Filter must be in the bypass position during this process (see Figure 9).

1. After the tank has soaked for 60 minutes, turn the main water supply back on or turn

on the Bypass V

alve back to their original position.

2. Flush the system by running water for 5 minutes at a high flow rate of 5 GPM (this ca

achiev

ed by using a bath tub or more than 3 faucets).

Note: The flush water may have a milky look to it. This is normal (s

mall particles) are flushed from the system.

3. Rinse the system by reducing the flow rate to ½ GPM and run water for 60 minutes (t

achiev

ed by turning one faucet ¼ of the way on).

as calcium carbonate fines

the arrows

n be

his can be

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Page 13

Pelican PR-5SC 5-Stage

CAUTION:

Whole House Filter/Softener Combo

Complete the Installation

1. Check for leaks.

2. Add the Pelican logo sticker in the desired location on the tank.

PR-5SC Rev A

Page 13

3. Wax stainless steel tank jacket(s) with wax provided or any other non-abrasive auto wax

minimum of

Avoid high flow rates such as bathtub, utility sinks, hose bibs, multi-headed showers, body sprayers, or anything that is considered high flow for the first 72 hours to avoid flow restrictions caused by carbon blockage of the top basket inside the carbon tank.

Carbon dust may be released into the water lines of the house/building during the first few days of water use after carbon tank installation. The carbon dust is harmless, but may give the water a gray appearance that should diminish within 7 - 10 days depending on water use.

1-2 times per year or as needed based on the installed environment.

Clean Your Hot Wa ter H eater (optional)

Cleaning and restoring the plumbing system is a major benefit of the NaturSoft system. In order to minimize the time required to complete the de-scaling process (the dissolving of mineral deposits in the plumbing), we strongly recommend cleaning your hot water heater after a period of 3 weeks:

 Turn off the heat source, attach a hose to the drain valve at the bottom of the tank and fl

heater by opening

 Close  Alternatively, open several fixtures in the home and let water run simultaneously for a couple

the drain valve and refill the tank with water. After the water heater is completely filled with

water, turn the heat source back on. minut

es. Focus on the hot water side and high flows like the bathtubs. This method is

effec

tive.

the drain valv

ush the

not quite as

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Pelican PR-5SC 5-Stage Whole House Filter/Softener Combo

PR-5SC Rev A

Page 14

What to Expect with your New Salt Free Water Softener/Conditioner

If you have never had a water softener:

Immediately after the installation you will experience naturally soft water. Al l detergents will work better with treated water and you will be able to reduce the amount you use. However, there are mineral deposits and scale coating the inside of your pipes and fixtures. Over the first few weeks, this scale will dissolve, detach itself from the pipes, and come out of your faucets. This de-scaling process is temporary and will steadily diminish. During these first weeks, you will notice:

 Reduced softness of the water. This wil l be particularly evident when using hot water. The wa

can pick up mor faucet as it travels through the water heater and the plumbing.

 Mineral silt in the water. Since the existing limestone scale is softened and dissolved

NaturSof gr Cons first four weeks. Higher flow rates will shear off more of the existing scale than will lower flow rates. De-scaling activity will be most obvious in bathtubs, which have high flow and hot water. You ma milky w

The water line supply fixtures that experience the most use will be cleaned the quickest and will be the first to return to providing you the full benefits you experienced immediately following installation; rarely used fixtures will take longer.

If you had a traditional water softener:

A traditional water softener turns dissolved mineral hardness (calcium bicarbonate) into dissolved sodium bicarbonate. The NaturSoft technology maintains the healthy mineral content of the water without adding the bicarbonate. You will notice:

 The water does not feel as soft. The absence of the calcium and the presence

bicarbonate makes (sodi

 The water spots are more visible. A water softener replaces calcium with sodium. The wa

spot far less noticeable than spots caused by miner als. The NaturSoft tr eatment re sults in reduced spot co soft

 Soap curd forms with certain products. Oil-based soaps like Ivory will react with calcium minera

o form a sticky film. Detergent-based cleaners like shampoos, shower gels, dish soaps, and la deter y

ou will notice very little improvement when using regular bar soap or oil-based pr

mine

 There is some mineral silt in the bathtub. Depending on the water chemistry of your wate

supply

t effect, it will detach in small chunks ranging in siz e from v ery fine silt to pieces larger th

ain of sand. The larger pieces may be big enough to build up in the aerator screens

iderable silt-like accumulations may be visible on the shower heads, so clean them weekly for the

ater with sand-like grit, and possible sediment or iron in the bath tub.

um bicarbonate) to your bath.

ting that a traditional water softener leaves behind is a salt haze that wipes off very easily and is

mpared to untreated water, but more visible spots than produced by traditional, chemically treate

ened water. The NaturSoft mineral spots are much easier to clean than spots from untreated water.

gents will react very slightly or not at all. All detergent will work better with treated water,

rals are largely still able to react with the fats in the soap to form the curd.

, you may still have some scale deposits in your plumbing system.

e than ten grains of mineral content per gallon between the NaturSoft system and the

as part of the

of your fixture.

of sodium

the water feel slick and slimy. If you miss the slick feeling,

add some baking soda

oducts since the

ter

an a

y see

ter

ting

undry

but

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Page 15

Pelican PR-5SC 5-Stage Whole House Filter/Softener Combo

PR-5SC Rev A

Page 15

If you have a dishwasher:

Generally, the NaturSoft system removes mineral hardness from solution and forms micro crystals; it does not physically remove the natural minerals from the water. Harsh chemicals, specifically acidic (low pH) detergents or rinse agents, can re-dissolve these crystals. This reduces the desired effect. Also, dishwashers are supplied by the hot water side of a building’s plumbing system, so for the first few weeks, the water hardness inside the dishwasher will be higher than normal. For both of these reasons, you will have to adjust the combination and amounts of detergents and rinse agents. Gel packs offer a great alternative since they contain detergents and rinse agents in just the right amounts.

If you have glass shower doors:

Years of untr eated har dness can etch the surface of y our glass allowing for soap scum and minerals to get stuck in your glass. We recommend cleaning the glass surface thoroughly with a de-scaling cleaner such as CLR, and then applying a few coatings of Rain-X to seal the pores on the glass surface. This process will fill the pores in the glass and allow the water to bead. (Rain-X and CLR are available at all big box stores.)

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Page 16

Pelican PR-5SC 5-Stage

Pre-Filter Cover

Sediment Filter

O-Ring

Stand Pipe

Blue Pre-Filter Housing

Whole House Filter/Softener Combo

PR-5SC Rev A

Page 16

Care and Cleaning

Premium Whole House Water Filter

Your Pelican Whole House Water Filter requires care and cleaning after a period of 5 years.

Sediment Filter

It is recommended that the Sediment Filter be replaced every 6-9 months depending on the amount of sediment present in the water supply. If the system has been working properly and the pressure is slowing, it may be time to change the Sediment Filter. Check the Sediment Filter and replace if necessary.

Replacing the Sediment Filter

1. Turn off the main water supply to the Pre-Filter System and bypass all tanks.

2. Run a faucet (cold water) inside the house to relieve the pressure.

3. Unscrew the Blue Pre-Filter Housing clockwise using the supplied Pre-Filter Wrench.

4. Remove the existing Sediment Filter and discard.

5. Remove the O-Ring and wipe the groove and O-Ring clean. Lubricate the O-Ring with a co

cle

an silicone grease. Place the O-Ring back into the Housing and press it down into the groov

th two fingers.

wi Note: This step is important to ensure the proper filter seal. Make sure the O-Ring is seated

in the gr ti

me.

6. Place a new Sediment Filter onto the Stand Pipe in the Blue Pre-Filter Housing.

7. Screw the Blue Pre-Filter Housing onto the Pre-Filter Cover.

8. Turn on the main water supply slowly to allow the Pre-Filter System to fill with water.

9. Put the tanks back in service, out of bypass.

10. Check for leaks.

oove. If the O-Ring appears damaged, stretched, or crimped it should be re

placed at this

ating of

level

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Page 17

Pelican PR-5SC 5-Stage

Unlevel

Tank

Boot

Unlevel

Tank

Boot

Level

Ta nk

Unlevel Boot

Whole House Filter/Softener Combo

Troubleshooting

Problem Solution

PR-5SC Rev A

Page 17

Pressure is dropping off during the carbon wash.

Water leaking at the top of the tank around the head.

The tank leans to one side or is not level.

Turn the water off and let the tank sit about 30 minutes to allow the carbon to settle down off of the basket inside the tank.

If the pressure drops off again, let the system stand for 72 hours. There is air trapped in the carbon bed that needs to be released from the tank. After 72 hours have passed, continue the carbon wash by slowly turning the water supply back on.

You may need to turn the head to tighten it. The tank head is pre -installed hand-tight, do not overtighten the head (just turn it snug).

If the tank is not level, lift the tank straight up 6 inches and tap it on the ground until the tank stands vertical. The bottom of the tank is round and the boot allows the tank to stand upright.

Water inside the tank is gray. This is normal with all carbon filters and this will slowly fade away. The

Water pressure is slowing. It is recommended that the Sediment Filter be replaced every 6-9 months

Water appears grey or cloudy. Water may appear grey or cloudy for the first seven to ten days after

Water pressure is slowing immediately after installation.

carbon inside the tank can still have air pockets inside that when released, turn the water a little gray with carbon dust. The carbon dust is harmless.

depending on the amount of sediment present in the water supply. If the system has been working properly and the pressure is slowing, it may be time to change the Sediment Filter. Check the Sediment Filter and replace if necessary.

installation due to extra carbon dust. High flow rates such as bathtubs, utility sinks, hose bibs, multi-headed

showers, body sprayers, or anything that is considered high flow for the first 72 hours should be avoided. If you suspect a carbon blockage of the top basket due to a high-flow situation within the first 72 hours of installation, turn off any running water for at least 10 minutes. This will clear the blockage and you can resume using water at low or normal flow rates.

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Pelican PR-5SC 5-Stage Whole House Filter/Softener Combo

PR-5SC Rev A

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Warranty

Pelican Limited 5 Year Warranty

Pelican Water ("Pelican") warrants to the end user ("customer") that its tanks (13" & smaller), valves, in/ out heads, bypasses, fittings, NaturSoft media and housings ("Covered Items") will be free from defects in material and workmanship under normal use and service for 5 years. No warranty is made with respect to defects or damage due to neglect, misuse, alterations, accident, misapplication, physical damage, installation on water quality outside guidelines for system or damage caused by fire, acts of God, or freezing.*

Limitations and Responsibilities

Pelican’s obligation to the customer under these warranties shall be limited, at its option, to replacement or repair of Covered Items by these warranties, labor is not covered. Prior to return or repair of Covered Items, the customer must obtain a return goods authorization number from P elican and at Pelican’ s option, return the Covered Items freight prepaid. Any Covered Item repaired or replaced under these warranties will be returned prepaid standard freight to the original point of shipment. Expedited freight options are available at customer expense.

No warranty is made with respect to defects or damage due to neglect, misuse, alterations, accident, misapplication, physical damage, or damage caused by fire, acts of God, or freezing. These warranties apply only to the original registered owner so long as the owner owns the home in which the unit was originally installed. Customer must register their system with Pelican within 90 days of purchase** in order to obtain a warranty. Warranty will discontinue after the unit is removed from the location where it was originally installed. Warranty begins on the date of delivery of product to the customer. Improper maintenance of system (i.e. not replacing filters or media) on time will be considered "neglect". Installation of any system on water conditions outside of or beyond the recommended specs of any system voids any wa r ra nty.

Pelican gives this warranty to the customer in lieu of all other warranties, express or implied, including without limitation any implied warranties of merchantability or fitness for a particular purpose or treatment of certain water and hereby expressly disclaims all other such warr anties . P e lican’s liabilit y here under sh all not exceed the cost of the product. Under no circumstances will Pelican be liable for any incidental or consequential damages or for any other loss, damage or expense of any kind, including loss of use, arising in connection with the installation or use or inability to use the Covered Items or any water treatment system the Covered Items are incorporated into. These warranties are go verned by the laws of the state of Florida and may change at any time without notice.

*For all orders placed on or after June 3rd, 2011. **Failure by California and Quebec residents to complete the product registration form does not diminish

their warranty rights.

Manufacturer’s Performance Guarantee

The Pelican PC600 Premium Whole House W ater Filter is guar anteed to perform f or 600,000 gallons or (5) years whichever comes first. The Pelican PC1000 Premium Whole House Water Filter is guaranteed to perform for 1,000,000 gallons or (5) years whichever comes first. The authorized dealers shall be responsible for the repair or replacement of defective media only, labor to replace the media is the responsibility of the purchaser.

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Pelican PR-5SC 5-Stage

Date Item(s) were Received: Order ID#: Model:

Name: Address:

City: State: Zip:

Model/Serial Number:

Whole House Filter/Softener Combo

Warranty Registration Form

Send in this Warranty Registration Form to validate your warranty or visit www.PelicanWater.com to complete warranty registration form online.

Pelican Warranty Registration Form

Retail Store Purchased From:

PR-5SC Rev A

Page 19

Send To:

Pelican Water Systems 3060 Performance Circle, Suite 2 DeLand, FL 32724 Phone: (844) 663-3078

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Page 20

Pelican PR-5SC 5-Stage

!IMPORTANT!

Whole House Filter/Softener Combo

PR-5SC Rev A

Page 20

Do not use where water is microbiologically unsafe or with water of unknown quality without proper disin

fection before or after the filter/softener system.

Product Certifications

Pelican NaturSoft – WQA Gold Seal tested and certified under NSF/ANSI61 for material safety and tested according to NSF/ANSI 42 for structural integrity only

Clack V3007-xx Bypass Fittings – WWQA Gold Seal Certified to NSF/ANSI Standard 44 for material safety and structural integrity only

U.S. Green Building Council

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Enviro Pelican PR-5SC Owner's Manual

Specifications and Main Features

Frequently Asked Questions

User Manual