Entrust Datacard Q30130, Q30030 User Manual
CE870 Card Personalization System
Installation and User Guide
November 2011
Part No. 539977-001 Rev. B
Printer Firmware: D3.1.41-0
Embosser Firmware: Rev. A.6
Front Panel Revision: 1.1.2.34
Notice
Please do not attempt to operate or repair this equipment without adequate training. Any
use, operation, or repair you perform that is not in accordance with the information
contained in this documentation is at your own risk.
Proprietary Notice
All drawings and information herein are the property of DataCard Corporation. All
unauthorized use and reproduction is prohibited.
Trademark Acknowledgments
Datacard is a registered trademark and service mark of DataCard Corporation in the
United States and other countries.
Windows is a registered trademark of Microsoft Corporation.
All other product names are the property of their respective owners.
Datacard Group
11111 Bren Road West
Minnetonka, MN 55343-9015
Phone: 952-933-1223
Fax: 952-933-7971
www.datacard.com
© 2011 DataCard Corporation. All rights reserved.
Printed in the United States of America.
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Contents
Chapter 1: Welcome to the Card Personalization System_____________________________ 1
The CE870 Card Personalization System _________________________________________ 1
About the System ______________________________________________________________ 2
System Components ___________________________________________________________ 3
The Printer Component (Top, Front and Right Side) ___________________________ 3
Printer Multi-Card Hopper _______________________________________________ 4
Printer Connections (Left Side)___________________________________________ 5
The Touch Screen Component (Optional) ___________________________________ 6
The Embosser Component (Top, Front and Right Side) ________________________ 7
Inside the Embosser _____________________________________________________ 8
Embosser Connections (Back and Left Side)______________________________ 9
System Labels_________________________________ ________________________________ 10
Printer Configuration Label___ ______________________________________________ 10
Embosser Configuration Label ____ ___ ___ ____ ___ ____ ___ ____ ___ _______ ___ ____ _ 11
How To Topics_________________________________________________________________ 12
Chapter 2: Installation Requirements_______________________________________________ 13
PC Requirements______________________________________________________________ 13
Site Requirements _____________________________________________________________ 14
Electrical Requirements _________________________________ ______________________ 15
Chapter 3: Install the System ____________ __________________________________________ 17
Secure the System _____________________ _______________________________________ 18
Assemble the Printer and Embosser ____________________________________________ 19
Load Supplies_________________________________________________________________ 20
Load Indent Ribbon Cartridge _____________________________________________ 20
Load Topping Foil Cartridge________________________________________________ 21
Load Cleaning Sleeve _______ ____ ___ ___ ____ ___ ____ ___ ____ ___ ___ ____ ___ _____ 22
Load Cards in Hopper _____________________________________________________ 24
Connect Cables ________________________________________ ____ __________________ 25
Connect Data Cables _____________________________________________________ 25
Connect Power Cables____________________________________________________ 26
Power on the System ______________________________________________________ 27
Run Test Card ____________________________________________________________ _____ 28
Chapter 4: Using the System_______________________________________________________ 29
Process Cards ________________________________________________________________ 29
How the Card Travels ______________________________________________________ 30
About Secure Encryption __________________________________________________ 31
Use the Touch Screen _________________________________________________________ 31
Use the Front Panel__________________________________________ ___ _______________ 32
Power Button______________________________________________________________ 32
LCD Panel ________________________________________________________________ 32
User Button and Light ______________________________________________________ 33
Down Arrow, Up Arrow, and Enter Keys _____________________________________ 33
iii
Ribbon Light ______________________________________________________________ 34
Card Light ________________________________________________________________ 34
Use the LCD Menus_______________________________ _____________________________ 35
LCD Menus________________________________________________________________ 36
Pause the System__________________________________________________________ 37
Change the LCD Backlight Brightness_______________________________________ 38
View the Printer Serial Number from the LCD Menu __________________________ 40
View Card Counts from the LCD Menu _____________________________________ 42
View the Network IP Address from the LCD Menu____________________________ 45
Set Magnetic Stripe Coercivity from the LCD Menu __________________________ 48
Use the Printer Manager ________________________________________ _______________ 50
Chapter 5: Card Design __________________________________________________________ _ 53
Basic Card Design ___________________________________ _________________________ 53
Magnetic Stripe Design___ _____________________________________________ ________ 53
About Magnetic Stripes____________________________________________________ 53
Magnetic Stripe Formats ___________________________________________________ 54
Three-Track Option_________________ ____ ___ ____ _______ ___ ___ ____ ___ ____ _ 54
Single-Track JIS Option _________________________________________________ 55
Smart Card Design ____________________________________________________________ 56
About Smart Cards ________________________________________________________ 56
Embossing and Indenting Design_______________________________________________ 57
Settings for Card Design in Printer Manager _____________________________________ 57
Chapter 6: System Maintenance___________________________________________________ 59
Clean the Printer ______________________________________________________________ 59
Clean the Embosser______________________________ _____________________________ 59
Run a Cleaning Card__________________________________________________________ 60
Chapter 7: Troubleshooting________________________________________________________ 63
Tools for Troubleshooting ______________________________________________________ 63
Locating the Issue_____________________________________________________________ 64
Installation Troubleshooting____________________________________________________ 65
Card Appearance ____________________________________________________________ 65
Indent Troubleshooting ___ _________________________________________________ 65
Topping Foil Troubleshooting _______________________________________________ 65
Magnetic Stripe_____________________ __________________________________________ 66
Card Jam_____________________________________________________________________ 68
Printer Card Jam __________________________________________________________ 68
Embosser Card Jam ________________ ___ ____ ___ ____ ___ ____ ______ ____ ___ ____ _ 69
Messages and Conditions _____________________________________________________ 70
Messages on the Printer____________________________________________________ 70
Front Panel Conditions During Messages ________________________________ 70
Messages on the Printer Manager __________________________________________ 71
Respond to Messages _________________________________________________________ 72
Printer Component Messages (100-124)_____________________________________ 72
100: Request not supported ____________________________________________ 72
101: Job could not complete____________________________ _______________ 72
iv
102: Card not in position________________________________________________ 73
103: Printer problem____________________________________________________ 73
104: Critical problem ___________________________________________________ 73
105: Magstripe data error ______________________________________________ 73
106: Magstripe data not found _________________________________________ 74
107: Magstripe read data error _________________________________________ 74
108: Magstripe read no data ___________________________________________ 74
111: Card not picked __________________________________________________ 75
112: Hopper Empty_____________________________________________________ 75
113: Close cover to continue ___________________________________________ 75
114: Cover opened during job__________________________________________ 75
116: Magstripe not available ___________________________________________ 75
117: Reader not available ______________________________________________ 75
120: User paused the printer ____________________________________________ 76
122: Magnetic stripe format problem____________________________________ 76
123: Insert new card then continue _____________________________________ 76
124: Insert same card then continue ____________________________________ 76
Embosser Component Messages (125-151)__________________________________ 77
125: Emboss critical issue _______________________________________________ 77
126: Emboss format issue _______________________________________________ 77
127: Emboss transport error _____________________________________________ 77
128: Embosser card jam ________________________________________________ 77
129: Embosser topper jam ______________________________________________ 78
130: Embosser card entry jam___________________________________________ 78
131: Embosser card exit jam ____________________________________________ 78
132: Embosser card stack full ___________________________________________ 79
133: Embosser card reject full___________________________________________ 79
135: Indent ribbon supplies out _________________________________________ 79
136: Indent ribbon break _______________________________________________ 80
137: Embosser wheel error ______________________________________________ 80
138: Embosser indent error______________________________________________ 80
139: Lost card, open emboss cover _____________________________________ 81
140: Embosser not available ____________________________________________ 81
141: Close emboss cover _______________________________________________ 81
142: Emboss cover error ________________________________________________ 81
143: Topper ribbon problem ____________________________________________ 82
144: Topper ribbon out _________________________________________________ 82
145: Topper ribbon type problem _______________________________________ 82
146: Topper ribbon support err. _________________________________________ 82
147: Topper ribbon no tag found________________________________________ 82
149: Option not installed________________________________________________ 83
Chapter 8: Supplies and Parts _____________________________________________________ 85
Supplies ______________________________________________________________________ 85
Indent Ribbon_____________________________________________________________ 85
Topping Foil ________________________________________________ _______________ 85
v
Supply Storage Guidelines _________________________________________________ 86
Cards ________________________________________________________________________ 86
Card Size _________________________________________________________________ 86
Card Material _____________________________________________________________ 87
Card Surface______________________________________________________________ 87
Card Handling ____________________________________________________________ 87
Card Storage _____________________________________________________________ 87
Replacement Parts____________________________________________________________ 88
Print Ribbon Cartridge _____________________________________________________ 88
Indent Ribbon Cartridge ___________________________________________________ 88
Topping Foil Cartridge _____________________________________________________ 88
Cleaning Supplies _________________________________________________________ 88
Cleaning Roller Spindle ____________________________________________________ 88
Security Lock Option_______________________________________________________ 88
Printer Power Supply ______________________________________________________ 89
Printer Power Cable _______________________________________________________ 89
Embosser Power Supply__________________________________ ___ ___ ____ ___ ____ _ 89
Embosser Power Cable ____________________________________________________ 89
Network Cable____________________________________________________________ 89
Chapter 9: Legal Notices________________________________________ __________________ 91
Regulatory Compliance _______________________________________________ ___ _____ 91
Liability Statement_____________________________ ________________________________ 93
Safety ________________________________________________________________________ 93
Trademarks___________________________________________________________________ 94
Disclaimer ____________________________________________________________________ 94
Proprietary Notice_____________________________________________________________ 94
vi
Revision Log
Datacard CE870 Card Personalization System
Installation and User Guide
Revision Date Description of Changes
A September 2011 First release of this document
B November 2011 Update of the document with numerous additions.
vii
viii
Chapter 1: Welcome to the
Card Personalization System
This chapter introduces the CE870 Card
Personalization System and its components.
This section describes:
• The CE870 Card Personalization System
• About the System
• System Components
• System Labels
• How To Topics
The CE870 Card Personalization System
This manual describes the CE870 Card
Personalization System and how to use it.
Before you use the system, it must be set up and
installed. In most cases, the installation will be
performed by your systems administrator or
service provider.
Please read this manual thoroughly before you
use the system. It will help you learn about the
features of the system and how to process cards
successfully and efficiently.
Each card program has specific features that are important for you to understand.
Talk with your supervisor, system administrator, or other person to learn about
the features of your card program.
This guide provides operator information and describes how to install the system,
use the various components, and perform routine tasks.
An additional Solution Guide is available for use by Administrators or by
professionals designing a new system for card production.
CE870 Card Personalization System Installation and User Guide 1
Printer Component
Embosser Component
Touch Screen
Component (Optional)
About the System
The CE870 Card Personalization System is used to produce on-site financial and
debit cards. Personalization includes processing magnetic stripe data, reading or
programming smart cards, embossing, and indenting financial data. The system
is designed to issue cards where the user is (called on-demand or instant
issuance).
The system receives data from a PC or other computer, personalizes the card
using that data, and presents a finished card. The system is a multi-component
system consisting of the following:
2 Welcome to the Card Personalization System
Printer Component
Touch Screen
Component
(Optional)
Embosser Component
Provides print and encoding features. Processes magnetic
stripe data and programs smart card chips using secure
encryption.
Provides the interface for user authentication and card
production.
Produces the raised characters and numbers on the front
of the card; an optional indenter can produce the indented
characters on the back or the front of the card.
Printer
Front Panel
Printer Supplies Access Door
System Components
The Printer Component (Top, Front and Right Side)
Printer Processes magnetic stripe data and programs smart cards
using secure encryption.
Printer Supplies Access
Door
Front Panel Includes the User button, status lights, power button, and
Unlock and open the embosser supplies access door to
access printer components.
LCD panel with navigation keys.
CE870 Card Personalization System Installation and User Guide 3
H1
H2
H3
H4
H5
H6
H2
Multi-card Hopper Cover
Printer Multi-Card Hopper
H1 and H3 to H6 Card
Hoppers
H2 Exception Card
Hopper
Multi-Card Hopper
Cover
The H1 and H3 to H6 hoppers contain standard card
designs.
The H2 hopper is a manual card hopper that contains a
manual slot and a storage area in which to store a supply
of cards that are different from standard card designs.
Store and feed cards manually into the H2 hopper.
Unlock and open the access cover to load card stock.
4 Welcome to the Card Personalization System
Manual Advance Knob
Printer Access
Power Connection
Alarm Terminal
Cover Lock
Network Connection
Embosser Connection
Printer Connections (Left Side)
Alarm Terminal Connect alarm system provided by others.
Power Connection Plug in power supply.
Manual Advance Knob Use the manual advance knob to clear a card jam and
move the card in the card track.
Printer Access Cover
Provides secure access to the printer.
Lock
Network Connection Ethernet connection to network.
Embosser Connection Connect the printer to the embosser using cable from
embosser.
CE870 Card Personalization System Installation and User Guide 5
Touch Screen
The Touch Screen Component (Optional)
Touch Screen Standards Buttons with a red background require a PIN to access.
Buttons with a black background are active and can be
selected.
Buttons with a gray background are inactive and cannot
be selected.
Card Hopper Levels View the card type and number of cards remaining in
each of the hoppers inside the multi-card hopper.
Supply Levels View the amount of indent ribbon and topping foil
supplies remaining.
Printer Information View system information including:
• Model
• Serial number
• Firmware version
• IP address
• E-mail alert address
• Flash memory free space
• Printer options
For more information about the Touch Screen, see the Touch Screen User Guide.
6 Welcome to the Card Personalization System
Printer Mounting Pins
Printer Mounting Lock
Embosser Supplies Access Door
Card Transfer Area
Embosser Access Door Lock
Printer
Mounting Pins
Cable Guide
Card Output Hopper
The Embosser Component (Top, Front and Right Side)
Cable Guide The cable guide keeps data cables between the printer and
embosser organized and hidden.
Printer Mounting Pins Aligns the printer to the embosser.
Card Transfer Area Receives the card from the printer component and places
it in position for embossing and indenting.
Printer Mounting Lock Secures the printer to the embosser.
Embosser Supplies
Access Door
Embosser Access Door
Unlock and open the embosser supplies access door to
load indent ribbon and topping foil.
Provides secure access to the embosser supplies.
Lock
Card Output Hopper Concealed output hopper holds up to ten completed
cards.
CE870 Card Personalization System Installation and User Guide 7
Printer Lock Lever
Indent Ribbon Cartridge
Reject Card Tray
Topping Foil Cartridge
Manual Advance Knob
Inside the Embosser
Printer Lock Lever Push the lever in to lock the printer to the embosser.
Manual Advance Knob Use the manual advance knob to clear a card jam and
move the card in the card track.
Indent Ribbon Cartridge Indent ribbon cartridge holds the indent ribbon supply.
Reject Card Tray Unfinished cards or cards not properly processed exit the
system to the reject card tray.
Topping Foil Cartridge Topping foil cartridge holds the topping foil supply.
8 Welcome to the Card Personalization System
Power Connection
Alarm terminal
Security Lock Option
Embosser Connections (Back and Left Side)
Security Lock Option Receptacle for a cable style lock, such as a Kensington
lock.
Alarm Terminal Connect alarm system provided by others.
Power Connection Plug for the embosser power supply.
CE870 Card Personalization System Installation and User Guide 9
System Labels
There are two labels on the system, the printer configuration label and the
embosser configuration label. The following section describes the labels, where to
find them, and how to read them.
Printer Configuration Label
The printer configuration label is located under the printer supplies access door
on the left-hand side of the printer swingarm. To view the label, unlock and open
the printer supplies access door and press the silver button on top of the printer.
The swingarm is spring-loaded and will open when the button is released.
10 Welcome to the Card Personalization System
The printer configuration label shows the printer name, configuration, date and
country of assembly and the MAC address to use when the printer is connected
using an Ethernet network.
The printer configuration label provides information that is useful when
requesting service. It can also help you know which components are installed. If
components are installed by the dealer or sales group, the information for those
items should be on the label.
Embosser Configuration Label
The embosser configuration label is located inside the embosser on the lower
enclosure. To view the label, unlock and open the embosser supplies access door
and locate the label inside.
CE870 Card Personalization System Installation and User Guide 11
The embosser configuration label shows the embosser name, configuration, date
and country of assembly.
The embosser configuration label provides information that is useful when
requesting service. It can also help you know which components are installed. If
components are installed by the dealer or sales group, the information for those
items should be on the label.
How To Topics
Select a link from the topics below to quickly access common user topics on how
to use the CE870 Card Personalization System.
• Select Use the Touch Screen for information on how to open printer
manager.
• Select LCD Panel for information on how to view and use the printer LCD
menus.
• Select Respond to Messages for information on how to respond to messages
that appear on the printer LCD display.
• Select Run Test Card for information on how to print a test card and verify
system operation.
• Select Run a Cleaning Card for information on how to run a cleaning card as
recommended after every 500 cards are produced.
• Select Load Cards in Hopper for information on how to load cards into the
multi-card hopper.
• Select Load Indent Ribbon Cartridge for information on how to replace
indent ribbon inside the embosser.
• Select Load Topping Foil Cartridge for information on how to replace
topping foil inside the embosser.
12 Welcome to the Card Personalization System
Chapter 2: Installation
Requirements
This chapter describes the PC requirements, site requirements, and
electrical requirements for the equipment.
Your company may have additional requirements for a card
production environment. Talk to your system administrator to
determine the optimum location for card production.
This section describes:
• PC Requirements
• Site Requirements
• Electrical Requirements
PC Requirements
The following network components are required:
• An Ethernet network that uses the TCP/IP protocol and can run at 100
megabits per second, also called 100base-T.
• An Ethernet cable to connect the system to the network. No Ethernet cable is
supplied with the system.
• A PC that meets the requirements listed above and is connected to and
communicating with the network.
CE870 Card Personalization System Installation and User Guide 13
Site Requirements
Set up and use the system in an environment that meets the following
requirements.
• It is recommended that the system be placed on a table that is no taller than 32
inches (81 cm) in height to allow easy user access and viewing of components.
• Provide space for the system and for clearance around the system. The system
dimensions and recommended clearance area are shown in the table below.
Dimensions (in/cm)
ABCDEFGXY
in 27.6 2 16.3 8.5 10 28.1 2 26.8 40.1
cm 70.1 5.1 41.4 21.6 25.4 71.4 5.1 68.1 101.9
• Choose a location in an environment with temperatures ranging from
60° to 95° F (15° to 35° C).
• Use single phase, 3-wire, grounded receptacles.
• Keep all dust, dirt, food, and liquids away from the system.
• Place the system and its supplies in a clean office environment, keeping paper
and foreign materials off the equipment.
14 Installation Requirements
• Place the system on a sturdy, level surface.
• Place the system and its supplies away from direct sunlight.
• Do not place the system near heating ducts, fans, or other air vents.
• Do not use the system for purposes other than the intended use.
Electrical Requirements
The power supply is rated as follows:
System Component Electrical Requirements
Printer 110-240V ~ 1.5 Amp, 50-60Hz
Embosser 110-240V ~ 3.5 Amp, 50-60Hz
The power supply detects the input voltage, and works within the range stated.
CE870 Card Personalization System Installation and User Guide 15
16 Installation Requirements
Chapter 3: Install the System
This section provides information about installing
the CE870 Card Personalization System. Installation
includes system setup, connecting cables, and
installing supplies.
The setup procedure is
described in this section. The
components are shipped in
several containers. Make
sure that you have all
components, including those
not supplied, before you
start the installation. Items
not supplied in the shipping
cartons include Ethernet
cable(s) and bolt-down supplies.
The system is often installed by a systems administrator or service provider.
This section describes how to:
• Secure the System
• Assemble the Printer and Embosser
• Load Supplies
• Connect Cables
• Run Test Card
CE870 Card Personalization System Installation and User Guide 17
Indent Ribbon
Cartridge
Topping Foil
Cartridge
Embosser Supplies
Access Door
Secure the System
The embosser includes bolt-down openings for securing the system to its
mounting surface. Choose a location in which to install the system following the
requirements shown in Site Requirements.
1. Unlock and open the embosser
supplies access door.
2. Remove the topping foil and
optional indent ribbon cartridges
and set aside.
3. Bolt the embosser to the work
surface.
You need the following supplies:
• Embosser Bolt-Down
Specification Sheet (Part No.
539999-001).
• Two 1/4 inch Bolts.
The length of the bolts depends on the thickness of the mounting surface.
Bolt length minimum of surface thickness + ¾ inch. Bolt length maximum
of surface thickness +1¼ inch.
• Two 5/8 inch outer diameter Washers.
• Two 1/4 inch Nuts.
Plastic locking nuts are recommended.
A. Drill mounting holes in the mounting surface following the dimensions
and requirements shown on the Embosser Bolt-Down Specification Sheet.
B. Insert the bolts.
i. Place a flat washer on each of the bolts.
ii. Insert the bolts into the mounting holes inside the embosser.
iii. Align the bolts with the holes in the embosser.
C. Secure the embosser using washers and nuts on the inside of the
embosser.
4. Replace the topping foil and indent ribbon cartridges.
5. Close and lock the embosser supplies access door.
18 Install the System
Printer
Locking
Lever
Assemble the Printer and Embosser
1. Unlock and open the embosser
supplies access door.
2. Slide the printer locking lever to
the left to position the mounting
lock in the unlocked state.
3. Lift the printer over the embosser
and align the pins on the
embosser with the holes on the
underside of the printer.
4. Press down gently, but firmly on
the printer component and push
the printer locking lever to the
right to lock the printer to the
embosser.
5. Check that the printer is securely
locked to the embosser.
6. Close and lock the embosser
supplies access door.
CE870 Card Personalization System Installation and User Guide 19
Load Supplies
Embossing supplies include topping foil and indent ribbon. The topping foil is
applied to the embossed characters and can be applied to up to five lines of
characters. The indent ribbon is used to apply black (or white) color to a single
line of indented characters. The printer supplies include a cleaning sleeve.
Load Indent Ribbon Cartridge
1. Unlock and open the embosser supplies access door and remove the cartridge
from the embosser. The indent ribbon cartridge is on the right. See Inside the
Embosser for more information.
2. Push the full roll of indent
ribbon onto the spindle on
the right until it snaps
securely into place.
3. Route the ribbon around the
ribbon guides as shown.
4. Push the empty take-up
spool onto the spindle on the
left until it snaps securely
into place.
5. Turn the take-up spool one
full turn counterclockwise to
take up ribbon slack.
6. Replace the indent ribbon cartridge.
The emboss and indent ribbon cartridges
are not interchangeable; they fit only into
the designated cartridge area.
A. Hold the cartridge by its handle.
B. Align the cartridge with the guides
inside the embosser.
C. Slide the cartridge in until it stops.
7. Close and lock the embosser supplies
access door.
20 Install the System
Load Topping Foil Cartridge
1. Unlock and open the embosser supplies access door and remove the topping
foil cartridge. The topping foil cartridge is on the left. See Inside the
Embosser for more information.
2. Push the full roll of ribbon onto the
spindle on the right until it snaps
securely into place.
3. Route the ribbon around the
ribbon guides as shown.
4. Push the empty take-up spool onto
the spindle on the left (spindle
with the black gear) until it snaps
securely into place.
5. Turn the take-up spool one full
turn counterclockwise to take up
ribbon slack.
6. Replace the topping foil cartridge.
The emboss and indent ribbon cartridges are not interchangeable; they fit
only into the designated cartridge area.
A. Hold the cartridge by its handle.
B. Align the top of the cartridge with the guides inside the embosser.
C. Slide the cartridge in until it stops.
7. Close and lock the embosser supplies access door.
CE870 Card Personalization System Installation and User Guide 21
Printer
Supplies
Access Door
Unlock
Silver
Button
Load Cleaning Sleeve
The printer component uses a replaceable cleaning sleeve to clean dust or lint
from the surface of the card stock before processing data. Each cleaning sleeve is
effective for approximately 500 cards.
1. Unlock the printer and open the printer supplies access door.
2. Press the silver button and open the printer swingarm.
22 Install the System
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