Entrust Datacard Q20010 User Manual
SHORT TERM CONFIDENTIAL
SHORT TERM CONFIDENTIAL
SHORT TERM CONFIDENTIAL
XPS Card Printer Guide
SHORT TERM CONFIDENTIAL
Printer Guide
About the Printer
Using the Printer
Card Design and Setup
Printer Driver
Printing Cards
Troubleshooting
Supplies and Parts
Legal Notices
Installation Guide
Welcome to Card Printer Information
This online manual describes the XPS Card Printer and how to use it.
Before you use the printer, install and set up the printer. In most cases, install the Windows
driver for the printer as part of setup. See the Installation Guide for the steps to follow.
Please read this Printer Guide thoroughly before you use the printer.
Each card program has specific features, and it is important for you to understand the features
of your card program. Talk with your supervisor, system administrator, or other person to
understand the features of your card program. It will help you to successfully print cards using
the printer.
Using this information
The easiest way to print a page of information is to click your browser's Print button. Be sure
you print to a paper printer--these pages are not formatted for a card printer. If you want to print
a chapter or the entire Printer Guide, you can open and view the PDF file which contains the
same content. Click "Home" at the top of this browser window, and then "Print Manuals".
Need more help? Click Home and then "Contact us" for assistance.
Visit Datacard.com/id for downloads and support.
The design and information contained in these materials in protected by U. S. and international copyright law and/or treaties. See Legal Notices for details.
XPS Card Printer Guide
XPS Card Printer Guide
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Printer Guide
About the Printer
Printer
Components
Printer System
Printer
Configuration
Label
Site
Requirements
Tasks and Users
Using the Printer
Card Design and Setup
Printer Driver
Printing Cards
Troubleshooting
Supplies and Parts
Installation Guide
About the Printer
The card printer is a compact printer that applies images and text to plastic cards. The card
printer can print full-color images. It can have an optional magnetic stripe enocder to write data
to the magnetic stripe on a card.
The card printer is available with an input hopper or with a single feed slot.
Click here for a printer with an input hopper
Click here for a printer with a single feed slot.
Fast Fact
The printer is designed to issue cards
where the user is, called on-demand
or instant issuance.
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The design and information contained in these materials in protected by U. S. and international copyright law and/or treaties.
XPS Card Printer Guide
XPS Card Printer Guide
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Printer Guide
About the Printer
Printer
Components
Printer System
Printer
Configuration
Label
Site
Requirements
Tasks and Users
Using the Printer
Card Design and Setup
Printer Driver
Printing Cards
Troubleshooting
Supplies and Parts
Installation Guide
Printer Components
Choose the type of printer you are using:
Printer with Input Hopper
Printer with Single-Feed Slot
Outside the printer
Printer with Input Hopper
See
inside the printer.
Printer with
Single-Feed Slot
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Inside the printer
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The design and information contained in these materials in protected by U. S. and international copyright law and/or treaties.
XPS Card Printer Guide
XPS Card Printer Guide
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Printer Guide
About the Printer
Printer
Components
Printer System
Printer
Configuration
Label
Site
Requirements
Tasks and Users
Using the Printer
Card Design and Setup
Printer Driver
Printing Cards
Troubleshooting
Supplies and Parts
Installation Guide
Printer System
The card printer is used with other equipment and software. The system can include:
1. A PC, with software to support the printer, such as:
The XPS Card Printer Driver for Windows.
ID software designed specifically to capture, format, and save the data for
cards.
A retail application such as Microsoft® Word or Adobe® Photoshop®.
See PC Requirements.
2. "Capture" devices, such as:
A digital camera to take photos for ID badges and other cards, connected
to the PC.
A signature capture pad or fingerprint reader.
3. The printer with supplies and a facility power source.
4. A data connection between the printer and PC, which can be a USB connection or a
network connection (Do NOT use both connections with one printer.) See
Connection.
The system produces
cards for a specific
purpose and the cards
must meet
requirements. Ask what
the requirements for
cards are that you
produce, or see
Design and Setup for
typical requirements.
Card
Printer
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PC
Requirements
Windows processor, 1 GHz or faster is recommended. Both the 32-bit and 64-bit
architectures are supported by the XPS Card Printer Driver
1 GB of memory (RAM), or more
40 GB hard drive capacity with 15 GB free space
A supported Windows operating system to install the driver
Software to capture and organize the data to appear on each card
USB port or Ethernet network connection
The printer can be used with a host computer that runs another operating system, such as a
Linux® distribution, and that includes a printer driver or an application written to communicate
with the printer.
Printer Connection
The printer can use a USB connection to the PC (host computer), or a network connection. This
information uses the following symbols to show information that applies to the connection type.
USB
Network
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The design and information contained in these materials in protected by U. S. and international copyright law and/or treaties.
XPS Card Printer Guide
XPS Card Printer Guide
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Printer Guide
About the Printer
Printer
Components
Printer System
Printer
Configuration
Label
Site
Requirements
Tasks and Users
Using the Printer
Card Design and Setup
Printer Driver
Printing Cards
Troubleshooting
Supplies and Parts
Installation Guide
Printer Label
The printer has a label on the side of the cover arm that shows the components installed. Find
the label on the side of the cover arm:
The label shows:
Printer name, which also appears on the model label
Configuration, which includes options in the printer:
Date and counttry of manufacture
The MAC address to use when the printer is connected using an
Ethernet network
The printer label provides information that is useful when requesting
service. It can also help you know the components installed. Some
components might be installed by the dealer or sales group. The
configuration information for those items should be hand-written on the
label.
Visit Datacard.com/id for downloads and support.
The design and information contained in these materials in protected by U. S. and international copyright law and/or treaties.
XPS Card Printer Guide
XPS Card Printer Guide
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Printer Guide
About the Printer
Printer
Components
Printer System
Printer
Configuration
Label
Site
Requirements
Tasks and Users
Using the Printer
Card Design and Setup
Printer Driver
Printing Cards
Troubleshooting
Supplies and Parts
Installation Guide
Site Requirements
Set up and use the printer in an environment that meets the following requirements.
Provide space for the printer and for
clearance around the printer. The
minimum required space is:
8.5 inches (216mm) from side
to side
17 inches (432mm) from back
to front
14 inches (356mm) from the
desk or other surface
Place the printer in an environment with
temperatures ranging from 60° F to 95°
F (15° C to 35° C).
Use a single phase, 3-wire, grounded
receptacle.
Keep all dust, dirt, food, and liquids
away from the printer.
Keep paper and foreign materials off the printer.
Place the printer on a sturdy, level surface.
Place the printer away from direct sunlight.
Do not place printer near heating ducts, fans, or other air vents.
Do not use the printer for purposes other than the intended use.
Prevent debris from entering the printer.
Place the printer in a clean office environment, protected from any type of construction.
Electrical Requirements
The power supply is rated as follows:
100-240 Volts, AC
50-60 Hz
3.0 Amps
The power supply is autodetecting and works within the range stated.
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The design and information contained in these materials in protected by U. S. and international copyright law and/or treaties.
XPS Card Printer Guide
XPS Card Printer Guide
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Printer Guide
About the Printer
Printer
Components
Printer System
Printer
Configuration
Label
Site
Requirements
Tasks and Users
Using the Printer
Card Design and Setup
Printer Driver
Printing Cards
Troubleshooting
Supplies and Parts
Installation Guide
Tasks and Users
In most work places, more than one person uses the printer. Each person might use it
differently.
The Operator makes cards using the printer, loads supplies, and handles minor problems
such as a card jam,.
The Administrator sets up the card making system, sets up card designs, and might
identify new ways to use the card printer in the organization.
Information for Users
This Printer Guide provides information for the Operator. It describes how to use the
printer and perform routine tasks.
This installed information also includes an Installation Guide and a Solution Guide. The
additional Guides are intended for use by the Administrator, or by professionals designing
a new system for printing cards.
When the XPS Card Printer Driver is installed, the information is also installed. The
installation creates a Windows desktop icon called My XPS Card Printer. Use My XPS
Card Printer to choose the user level. This sets the type of information you view.
Using My XPS Card Printer,
you can also:
Open the Printers
Window to view the
status of the printer
and to view setitngs.
Print one or more of
the Guides (to a paper
printer).
Remove the printer
from the PC.
Link to the web site.
For non-Windows Users
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The information for the card printer
can be viewed and printed from other
operting sustems, such as Linux.
Insert the Product CD in the drive,
open a file and folder browser, and
open the Documentation folder. Open
the folder for the information you
want to view.
My XPS Card Printer is a Windows
application. It does not run on nonWindows operating systems.
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The design and information contained in these materials in protected by U. S. and international copyright law and/or treaties.
XPS Card Printer Guide
XPS Card Printer Guide
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About the Printer
Using the Printer
Load Supplies
Connect the
Power Cord
Power on the
Printer
Connect the
Data Cable
Use the Front
Panel
Respond to
Conditions
LCD Menus
Cleaning Card
Card Design and Setup
Printer Driver
Printing Cards
Troubleshooting
Supplies and Parts
Installation Guide
Using the Printer
This section describes how to use the printer, including how to:
Load Supplies
Connect the Power Cord
Power on the Printer
Connect the Data Cable
Use the Front Panel
Respond to Conditions
LCD Menus
Cleaning Card
Hints & Tips
Cards, cards, and more cards
cards
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The design and information contained in these materials in protected by U. S. and international copyright law and/or treaties.
XPS Card Printer Guide
XPS Card Printer Guide
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About the Printer
Using the Printer
Load Supplies
Connect the
Power Cord
Power on the
Printer
Connect the
Data Cable
Use the Front
Panel
Respond to
Conditions
LCD Menus
Cleaning Card
Card Design and Setup
Printer Driver
Printing Cards
Troubleshooting
Supplies and Parts
Installation Guide
Load Supplies
The printer uses cards and ribbon to print cards. It also uses a cleaning roller to maintain card
quality.
Load Cards
For printers with an input hopper, load cards:
1. Open the Input Hopper.
2. Separate or fan the cards.
3. Load cards in the Input Hopper.
4. Close the Input Hopper.
Hints & Tips
Orient all cards the same
way.
Do not touch the card
surface to be printed:
Handle cards by their
edges
Wear gloves
Load Ribbon
Load the ribbon when you install the printer and when the ribbon runs out.
1. 1. Press the Latch button to open the printer.
2. Remove the ribbon cartridge.
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3. Remove the existing ribbon and cleaning roller, if present.
4. Install the ribbon.
5. Replace the cleaning roller.
6. Replace the ribbon cartridge.
7. Close the printer.
Hints & Tips
Used ribbon can have "negative"
images of printed data. To keep the
data confidential, follow your policy to
discard used ribbon.
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The design and information contained in these materials in protected by U. S. and international copyright law and/or treaties.
XPS Card Printer Guide
XPS Card Printer Guide
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About the Printer
Using the Printer
Load Supplies
Connect the
Power Cord
Power on the
Printer
Connect the
Data Cable
Use the Front
Panel
Respond to
Conditions
LCD Menus
Cleaning Card
Card Design and Setup
Printer Driver
Printing Cards
Troubleshooting
Supplies and Parts
Installation Guide
Connecting the Power Cord
The printer uses an external power supply and power cord.
1. 1. Connect the power supply to the
printer.
2. Connect the power supply to the
power cord.
3. Connect the power cord to the
facility power.
Hints & Tips
The printer power button is
on the front panel. Use it to power
the printer on or off.
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The design and information contained in these materials in protected by U. S. and international copyright law and/or treaties.
XPS Card Printer Guide
XPS Card Printer Guide
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About the Printer
Using the Printer
Load Supplies
Connect the
Power Cord
Power on the
Printer
Connect the
Data Cable
Use the Front
Panel
Respond to
Conditions
LCD Menus
Cleaning Card
Card Design and Setup
Printer Driver
Printing Cards
Troubleshooting
Supplies and Parts
Installation Guide
Power On the Printer
The printer must be connected to electrical power.
1. 1. Begin with the printer power connected.
2. Press the Power button to power on the printer.
3. Wait while the printer starts. When the User light shows steady
green, the printer is ready.
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The design and information contained in these materials in protected by U. S. and international copyright law and/or treaties.
XPS Card Printer Guide
XPS Card Printer Guide
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About the Printer
Using the Printer
Load Supplies
Connect the
Power Cord
Power on the
Printer
Connect the
Data Cable
Use the Front
Panel
Respond to
Conditions
LCD Menus
Cleaning Card
Card Design and Setup
Printer Driver
Printing Cards
Troubleshooting
Supplies and Parts
Installation Guide
Connect the Data Cable
The printer received the data to print cards from a PC. The printer can be connected to the PC
in one of the following ways:
Using a USB cable, also called a "local connection"
Using a network connection
USB Connection
The printer can use a USB connection to the PC (host computer), or a network connection. This
information uses the following symbols to show information that applies to the connection type.
USB
Network
Visit Datacard.com/id for downloads and support.
The design and information contained in these materials in protected by U. S. and international copyright law and/or treaties.
XPS Card Printer Guide
XPS Card Printer Guide
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About the Printer
Using the Printer
Load Supplies
Connect the
Power Cord
Power on the
Printer
Connect the
Data Cable
Use the Front
Panel
Respond to
Conditions
LCD Menus
Cleaning Card
Card Design and Setup
Printer Driver
Printing Cards
Troubleshooting
Supplies and Parts
Installation Guide
Use the Front Panel
The front panel of the printer provides the controls you need to operate the printer. It includes
the following:
Power button – powers the printer off and on
See Power on the Printer for details.
LCD panel
Describes what the printer is doing.
Includes the printer menu. See LCD Menus
for details.
Shows printer messages. See Respond to
Messages for details.
See Cleaning the Printer to run a cleaning
card.
Status lights
Ribbon light – shows a problem with print ribbon
Cards light – shows a problem with a card or cards
User light – shows whether the printer is ready, busy printing, or not
available
User button
Suspends the printer to use menus
Clears messages
Down Arrow, Up Arrow, and Enter keys
Use with the printer menu on the LCD panel. See LCD Menus for details.
Ribbon Light
Off Ribbon is okay
Green
Blinking
green
Amber Ribbon is out--replace
Blinking
Amber
Ribbon is low - less that
10% remains
Off – Ribbon is okay
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Cards light
User Light
Hints & Tips
text
Texst
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XPS Card Printer Guide
XPS Card Printer Guide
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About the Printer
Using the Printer
Load Supplies
Connect the
Power Cord
Power on the
Printer
Connect the
Data Cable
Use the Front
Panel
Respond to
Conditions
LCD Menus
Cleaning Card
Card Design and Setup
Printer Driver
Printing Cards
Troubleshooting
Supplies and Parts
Installation Guide
Respond to Conditions or Messages
When the printer cannot process the card sent, it issues a condition. Conditions are displayed on
the LCD of the Front Panel. In most cases, the Windows driver also displays the condition as a
message. See
Message 100: Request not supported
To print the card:
Change the data to match printer features and settings.
Send the new card to print again.
Hints & Tips
The card, if it started to print, should
be discarded.
Make sure you have chosen the
correct printer in the application.
Ask the Administrator for assistance if
needed.
Message 101: Job could not complete
The card took too much time. To print the card again:
Make sure all data for the card is available.
Send the card to print again.
Driver Messages for information about the messages the driver displays.
Hints & Tips
The card, if it started to print, should
be discarded.
Make sure that data, such as a photo,
is on the PC before printing. If you
are connected to a database, verify
the connection.
Ask the Administrator for assistance if
needed.
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Message 102: Card not in position
The card did not reach the position for the next action,
such as printing the card or ejecting the card.
1. 1. Open the printer and remove the ribbon cartridge.
2. Turn the knob to move the card so the printer can
eject it.
3. Replace the ribbon cartridge and close the printer.
Hints & Tips
Check the ribbon to make sure it is
not torn. See
ribbon if needed.
Remove any debris from the print
area.
Ask the Administrator for assistance if
needed.
Message 110 to fix the
Message 103: Printer problem
The printer has a problem that prevents it from completing the card.
2. 1. Press the printer Power button to power it off.
2. Press the printer Power button to power it on
again..
Hints & Tips
If the printer works, the problem was
temporary.
If the printer does not work, request
service.
Message 104: Critical problem
Press the printer Power button or click OK to power the
printer off.
Request service.
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