Entrust Datacard Q10075 info center

SP Series Info Central 1

What do you want to do? 1
Answer questions you have about using the printer 2
Learn how to use this online information 3
Learn more about tasks, such as installation, setup, or maintenance 5
Solve problems with printing 6
Access an online version of the Printer Guide 7
Access online information about the Built-in Ethernet Options 8
Open help for Properties or Printing Preferences 9
Open help for the Printer Toolbox and Messages 10
Safety and compliance (FCC) 11

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SP Series Info Central

SP Series Info Central

Welcome to Info Central for Datacard® SP Series card printers.

What do you want to do?

• "Answer questions you have about using the printer"

• "Learn how to use this online information"

• "Learn more about tasks, such as installation, setup, or maintenance"

• "Solve problems with printing"

• "Access an online version of the Printer Guide"

• "Access online information about the Built-in Ethernet Options"

• "Open help for the Printer Toolbox and Messages"

• "Open help for Properties or Printing Preferences"

• "Safety and compliance (FCC)"

• Go to the Datacard website

SP Series Card Printer Info Central, Rev F. February 2005. Released with Smart Driver version 7.0.

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SP Series Info Central

Answer questions you have about using the printer

What is “Smart Driver™”?

The Smart Driver™ is the printer driver for several Datacard® desktop printers, including SP35, SP55, SP60, and
SP75 card printers, Magna™ and Select™ Platinum™ Series printers, Magna and Select Class printers with
Advanced Imaging Technology, and the ImageCard IV printer. Older printers, such as the Express Class, use a
similar driver that supports only that type of printer.

The Smart Driver™ provides bi-directional communication. Bi-directional means that the driver both sends and
receives data. The driver sends card data, queries, and commands to the printer. The driver receives data such as
status and error notices from the printer.

As part of bi-directional communication, the driver identifies the type of printer attached (when the printer is
powered on and ready). The driver changes the settings displayed or the settings available to match the features of
the printer.

Do I have to use the Smart Driver™?

That depends. If you have purchased an SP55 card printer with Built-in Ethernet and Open Card options or an
SP60 card printer with the Open Card option, you can print cards from any host computer that can send an ASCII
data stream. All other printers require that you send cards from a Windows PC on which you have installed the
Smart Driver™.

How do I obtain Technical Support?

Most customers purchase their printer from a distributor or value-added reseller. Your dealer or value-added
reseller should tell you who to contact for technical support. If that information is not available, contact DataCard®
Corporation.

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Contact the Datacard Customer Care Center at 1.800.328.3996 for service in the United States and Canada. For
worldwide service, call the Datacard Customer Care Center directly at 952.988.2316. Make sure you have the
serial number, located on the inside of the printer, when you ca ll.

The Datacard® Web site, at www.datacard.com, also provides several resources:

• The Support and Service area of the Web site provides a FAQs (Frequently Asked Questions) area where you
can search for information about a problem you experience. You also can submit suggestions for topics to
address.

• The Support and Service area provides contact information for service providers outside of the United States.

• The Support and Service area provides Phone Support Information. This area provides the telephone numbers
above and additional information.

• The Support area provides information about services that are available, including training.

• The Downloads area provides access to the latest printer drivers, printer firmware, and user information. It also
provides online brochures, white papers, and other resources to enhance your understanding.

SP Series Info Central

Learn how to use this online information

The following descriptions can help you use the HTML Help Viewer window to find and read the information you
want.

About Info Central

SP Series Info Central is a library on the PC that provides access to all user information for SP Series printers. Info
Central is made up of several compiled Microsoft HTML Help files which are linked together. It includes:

• Toolbox and Message Help for the SP Series Printer is one of the files linked to Info Central.

• Help for Properties or Printing Preferences, a traditional help file, can be op ened from Info Central.

• The e-Guide for SP Series Printers is linked to Info Central and provides detailed information about using the
printer and driver.

• The Printer Guides, provided in printed form with the printer, are also available online through Info Central and
through links.

SP Series printers are designed to be simple and easy to use. However, they are also flexible printers. For that
reason, there is information that a few users need but that does not apply to others. Info Central provides all of this
information--not all of it will apply to you.

Info Central uses the Microsoft HTML Help Viewer, which is part of the operating system for Windows XP,
Windows Me, Windows 98 Second Edition (and Windows 98), Windows 2000. On Windows NT, the printer driver
installs the files you need for the Microsoft HTML Help Viewer. The HTML Help Viewer uses Microsoft Internet
Explorer. The printer driver checks for Internet Explorer when it installs and warns the installer if it is not present.
The printer driver also makes sure that special files to enable HTML Help are present.

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Why do the illustrations look different from my printer?

SP Series Info Central provides information about all SP Series printers, including the SP35, SP55 and SP75
printers. In most cases, information applies to all printers, and the illustrations will show one of the supported
printers. Occasionally, there is information that applies to some but not all printers, or is different for different for
some types of printers. In that case, text and illustrations include information for specific printer types.

This information also applies to the SP60 printer. If you have an SP60 printer, follow instructions for the SP55
printer.

Accessing Info Central and Help

Info Central is available from the desktop icon. The “Central” in the name is used because it provides access to
online versions of other user information, specifically the printer guide and help.

Help is available from Messages by clicking the Help button.
Help is available from the pages the Printer To olbox by clicking the Help button.
Help is available in the Properties dialog box by clicking the Help (?) icon and then clicking a setting. On Windo ws

2000 and XP (**NT?), help is available in the Printing Preferences Advanced Options dialog by clicking the Help (?)
icon and then clicking in the Printer Features list.

Navigating in Info Central

Topics in Info Central include several features for providing complete information in a compact manner.
Related Topics Lists: This list of topics appears at the end of message help topi cs. The topics are relevant to the

page you are viewing and cross-reference related information. Click a topic from the popup and it opens in the
right-hand pane.

SP Series Info Central

Help viewer window size: You can change the size of the viewer window like any other window:

• Minimize the window so it displays only in the task bar.

• Maximize the window so it occupies the whole desktop.

• Restore the default size.

• Position the cursor over the edge of the window and drag the edge to a new location.

Left-hand pane: You can hide (close) or show (open) the left-hand side of the HTML help viewer. The left-hand side

of the window provides navigation choices--ways for you to find topics of interest to you. The left-hand pane
provides:

• Contents: The Contents tab displays an expanding list of the information available through Info Central. Each
line includes a symbol and text. If the symbol is a closed book, you can click the plus (+) sign, the book, or the
text to display additional topics. If the symbol is a page with question mark, you can click the symbol or the text
to view the topic in the right-hand pane.

• Index: The Index tab displays a list of terms or phrases. Each term is associated with one or more topics. In the
box above the list of terms, you can type a term or part of a term and the list will scroll to entries that match the
characters you typed. To see topics associated with a term, double-click the term. If more than on e topic is
associated with the term, a Topics Found box appears listing the topics. Click a term to view the topic in the
right-hand pane. If only one topic is associated with the term, the topic appears in the right-hand pane.

• Search: The Search tab helps you find words in Info Central. In the box at the top of the tab, type the word you
want to find. Click the “List Topics” button to display a list of all topics that contain the word you want to find.
From the list of topics, click a topic and then click the Display button to display the topic in the right-hand pane.

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Printing

You can print a single topic or several related topics from Info Central. The printing choices are affected by the
version of Internet Explorer and Microsoft HTML Help Viewer installed on your PC.

To print a single topic:

1 Begin with the topic displayed in the right-hand pane. 2 Make sure that all items in the topic that you want to print are displayed. For example, drop-down hotspots must

be expanded if you want them on the printout.

3 Click Print. 4 Select “Print the selected topic” and click OK.

To print all topics in a selected book:

1 Begin with the Contents tab displayed and select the book you want to print. 2 Make sure that all items in the topics in the book that you want to print are displayed. For example, go to each

topic to expand drop-down hotspots if you want them on the printout.

3 Click Print. 4 Select “Print the selected heading and all subtopics” and click OK.

SP Series Info Central