Entrust Datacard Q10055 info central
FCC ID: GDI-Q10055
SP Series Info Central
Welcome to Info Central for Datacard SP35 and SP55 card printers.
What do you want to do?
• Answer questions you have about using the printer
• Learn how to use this online information
• Learn more about tasks, such as installation, setup, or maintenance
• Solve problems with printing
• Access an online version of the Printer Guide
• Open help for the Printer Toolbox and Messages
• Open help for Properties or Printing Preferences
• Safety and compliance (FCC)
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SP Series Info Central
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Answer questions you have about using the printer
What is “SmartDriver”?
The SmartDriver™ is the printer driver for several Datacard desktop printers, including SP35, SP55,
Select™ and Magna™ Platinum™ Series, Select and Magna Class printers with Advanced Imaging
Technology, and the ImageCard IV printer. Older printers, such as the Express Class, use a similar driver
that supports only that type of printer.
The SmartDriver provides bi-directional communication. Bi-directional means that the driver both sends
and receives data. The driver sends card data, queries, and comman ds to the printer. The driver receives
data such as status and error notices from th e printer.
As part of bi-directional communication, the driver identifies the type of printer attached (when the printer is
powered on and ready). The driver changes the settings displayed or the settings available to match the
features of the printer.
How do I obtain Technical Support?
Most customers purchase their Datacard printer from a distributor or value-added reseller. Your dealer or
value-added reseller should tell you who to contact for technical su pport. If that information is not available,
contact Datacard.
Contact the Datacard Customer Care Center at 1.800.328.3996 for service in the United States and
Canada. For worldwide service, call the Datacard Customer Care Center directly at 952.988.2316. Make
sure you have the serial number, located on the inside of the printer, when you call.
The Datacard Web site, at www.datacard.com, also provides several resources:
• The Support and Service area of the Web site pro vides a FAQs (Frequently Asked Questions) area
where you can search for information about a pr ob le m you exp e rie nc e. You also can submit
suggestions for topics to address.
• The Support and Service area provides contact information for service providers outside of the United
States.
• The Support and Service area provides Phone Support Information. This area provides the telephone
numbers above and additional information.
• The Support area provides information about services that are available, including training.
• The Downloads area provides access to the latest printer drivers, printer firmware, and user
information. It also provides online brochures, white papers, and other resources to enhance your
understanding.
SP Series Info Central
Learn how to use this online information
The following descriptions can help you use the HTML Help Viewer window to find and read the
information you want.
About Info Central
SP Series Info Central is an library on the PC that provides access to all user information for SP35 and
SP55 printers. Info Central is made up of several compiled Microsoft HTML Help files which are linked
together. It includes:
• Toolbox and Message Help for the SP Series Printer is one of the files linked to Info Central.
• Help for Properties or Printing Preferences, a traditional help file, can be opened from Info Central.
• The e-Guide for SP Series Printers is linked to Info Central and provides detailed information about
using the printer and driver.
• The Printer Guides, provided in printed form with the printer, are also available online through Info
Central and through links.
SP Series printers are designed to be simple and easy to use. However, they are also flexible printers. For
that reason, there is information that a few users need but that does not apply to others. Info Central
provides all of this information--not all of it will apply to you.
Info Central uses the Microsoft HTML Help Viewer, which is part of the operating system for Windows Me,
Windows 98 Second Edition (and Windows 98), Windows 20 00, and Windows XP. The HTML Help Viewer
uses Microsoft Internet Explorer. The SmartDriver checks for Internet Explorer when it installs and warns
the installer if it is not present. The Smar tDriver also makes sure that special files to enable HTML Help are
present.
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Accessing Info Central and Help
Info Central is available from the desktop icon. The “Central” in the name is used because it provides
access to online versions of other user information, specifically the printer guide and help.
Help is available from Messages by clicking the Help button.
Help is available from the pages the Printer Toolbox by clicking the Help button.
Help is available in the Properties dialog box by clicking the Help (?) icon and then clicking a setting. On
Windows 2000 and XP, help is available in the Printing Preferences Advanced Op tions dialo g by clicking
the Help (?) icon and then clicking in the Printer Features list.
Navigating in Info Central
Topics in Info Central include several features for providing complete information in a compact manner.
Related Topics Lists: This list of topics appears at the end of message help topics. The topics are
relevant to the page you are viewing and cross-reference related information. Click a topic from the popup
and it opens in the right-hand pane.
Help viewer window size: You can change the size of the viewer window like any other window:
• Minimize the window so it displays only in the task bar.
• Maximize the window so it occupies the whole desktop.
• Restore the default size.
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• Position the cursor over the edge of the window and drag the edge to a new location.
Left-hand pane: You can hide (close) or show (open) the left-hand side of the HTML help viewer. The left-
hand side of the window provides navigation choices--ways for you to find topics of interest to you. The
left-hand pane provides:
• Contents: The Contents tab displays an expanding list of the information available through Info
Central. Each line includes a symbol and text. If the symbol is a closed book, you can click the plus (+)
sign, the book, or the text to display additional topics. If the symbol is a page with question mark, you
can click the symbol or the text to view the topic in the right-hand pane.
• Index: The Index tab displays a list of terms or phrases. Each term is associated with one or more
topics. In the box above the list of terms, you can type a term or part of a term and the list will scroll to
entries that match the characters you typed. To see topics associated with a term, double-click the
term. If more than one topic is associated with the term, a Topics Found box appears listing the topics.
Click a term to view the topic in the right-hand pane. If only one topic is associated with the term, the
topic appears in the right-hand pane.
• Search: The Search tab helps you find words in Info Central. In the box at the top of the tab, type the
word you want to find. Click the “List Topics” button to display a list of all topics that contain the word
you want to find. From the list of topics, click a topic and then click the Display button to display the
topic in the right-hand pane.
Printing
You can print a single topic or several related topics from Info Central. The printing choices are affected by
the version of Internet Explorer and Microsoft HTML Help Viewer installed on your PC.
To print a single topic:
1 Begin with the topic displayed in the right-hand pane.
2 Make sure that all items in the topic that you want to print are displayed. For example, drop-down
hotspots must be expanded if you want them on the printout.
3 Click Print.
4 Select “Print the selected topic” and click OK.
To print all topics in a selected book:
1 Begin with the Contents tab displayed and select the book you want to print.
2 Make sure that all items in the topics in the book that you want to print are displayed. For example, go
to each topic to expand drop-down hotspots if you want them on the printout.
3 Click Print.
4 Select “Print the selected heading and all subtopics” and click OK.
SP Series Info Central
Learn more about tasks, such as installation, setup, or maintenance
The middle part of the Contents list is organized by tasks. Make sure the left-hand pane is displayed and
scroll through the list to see the tasks available. If needed, close or open books to help you find the
information you want. You can also use the Index or Search tabs to find information about a task.
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Solve problems with printing
Is a message displayed on the PC?
Is the quality of the printed card a problem?
Is the problem with the printer? For example, is it making noise? Is a card stuck in the printer?
Is there a problem with the magnetic stripe?
Is the printer not responding when you send a card from the PC?
SP Series Info Central
Access an online version of the Printer Guide
Do one of the following:
• The Printer Guides (one for SP35 and one for SP55) are included in the Contents list of Info Central,
near the end of the list. Make sure the left-hand p ane is di splayed an d scr oll through the list to see the
tasks available. If needed, close or open books to help you find the Printer Guide.
• You can also type “Printer Guide” on the Index tab to locate and display the Printer Guides.
• Click Printer Guide.
Note: The pages displayed online do not look exactly like the printed pages. Howeve r, the page numbers
are the same and the content is the same.
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Open help for the Printer Toolbox and Messages
Help for the Printer Toolbox and Messages is included in the Contents list of Info Central, near the bottom
of the list.
Or, click Help for Printer Toolbox and Messages.
SP Series Info Central
Open help for Properties or Printing Preferences
Help for the Properties or Printing Preferences uses the Microsoft Windows Help format (not HTML Help),
so it is not included in the Contents list of Info Central.
Open Help
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Safety and compliance (FCC)
This section presents:
• Regulatory compliance information
• Safety information
• Trademark acknowledgments
Regulatory compliance
Notice for USA (FCC notice)
This equipment generates, uses, and can radiate radio frequency energy. If it is not installed and used in
accordance with this instruction manual, it may interfere with radio communications. This equipment has
been tested and found to be within the limits for Class A computing devices, pursuant to Subpart J of Part
15 of FCC rules, designed to provide reasonable protection against radio interference in a commercial
environment. Operation of this equipment in a residential environment may possibly cause interference. In
the event of interference, the user, at their own expense, will be required to take whatever measures are
necessary to correct the problem.
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which case the user will be required to correct
the interference at his own expense.
Notice for Canada
This digital apparatus does not exceed the Class A limits for radio noise for digit a l apparatus set out in the
Radio Interference Regulations of the Canadian Departmen t of Communications.
Le présent appareil numérique n'éme t p as de bruit s radioé lectriques dép assant les limites applicables aux
appareils numériques de la classe A prescrites dans le Règlement sur le brouillage radioélectrique édicté
par le ministère des Communications du Canada.
The term “IC:” before the radio certification nu m ber only signifies that Industry Canada Technical
specifications were met.
Notice for Europe
We hereby certify that the Datacard® SP35 or SP55 printer complies with EMC Directive 89/336/EEC and
R&TTE Directive 1999/5/EC.This printer conforms to Class A of EN 55022 and to EN 301 489-5. Operation
of this equipment in a residential environment ma y possibly cause interference. In the event of
interference, the user, at their own expense, will be required to take whatever measures are necessary to
correct the problem.
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Notice for Taiwan
Notice for Japan
This equipment is in the Class A category of information technology equipment ba sed on the rules of the
Voluntary Control Council for Interference by Information Technology Equipment (VCCI). When used in a
residential area, radio interference may be caused. In this case, the user may be required to take
appropriate corrective actions.
Notice to Users of SP35 or SP55 Printers
The printer emits radio-frequency waves and must be used as installed and recommended by Datacard,
the printer manufacturer. You may not modify the printer or how it is used without the written permission of
Datacard. You may not operate the printer after modifying it or its method of operation.
Notice to Users of Printers Equipped with Contactless Smart Card Coupler
The contactless smart card coupler emits radio-frequency waves and must be used as installed and
recommended by Datacard, the printer manufacturer. You may not modify the coupler or how it is used
without the written permission of Datacard. You may not operate the printer after modifying the coupler or
its method of operation.
Liability statement
This Datacard® product has been built to the high standards of DataCard Corporation (doing business as
Datacard® Group). Please note and heed the WARNING and CAUTION labels that have been placed on
the equipment for your safety. Please do not attempt to operate or repair this equipment without adequate
training. Any use, operation or repair in contravention of this document is at your own risk. By acceptance
of this system you hereby assume all liability consequent to your use or misuse of this equipment.
DataCard Corporation assumes no liability for incidental, special or consequential damage of any kind.
Equipment specifications, applications and options are subject to change at the sole discretion of
DataCard Corporation without notice.
Safety
All Datacard® products are built to strict safety and reliability specifications in accordance with UL60950
and Canadian requirements, and the L ow V olt age Directive 73/23/EEC. Therefore, sa fety issues pertaining
to operation and repair of Datacard® equi pment are primarily environmental and human interface.
The following basic safety tips are given to ensure safe installation, operation and maintenance of
Datacard® equipment and are not to be considered as comprehensive on all matters of safety.
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Safe environment
• Connect equipment to a grounded facility power source. Do not defeat or bypass the ground lead.
• Place the equipment on a stable surface (t able) and ensu re floors in the work area are dry and non-slip.
Insulated rubber floor mats are preferred.
• Know the location of equipment branch circuit interrupters or circuit breakers and how to turn them on
and off in case of emergency.
• Know the location of fire extinguishers and how to use them. ABC type extinguishers may be used on
electrical fires.
• Know local procedures for first aid and emergency assistance at the customer facility.
• Use adequate lighting at the equipment.
• Maintain the recommended range of temperature and humidity in equipment area.
Safe human interface
• Use proper lifting techniques when moving or installing the equipment.
• Use standard electrostatic discharge (ESD) precautions when working on or near electrical circuits.
• Do not defeat or disconnect safety interlocks on covers. Operate the printer with the cover closed.
Acknowledgments
Microsoft, Windows NT, and Windows are trademarks or registered trademarks of Microsoft Corporation.
Select, Magna, Express, Advanced Imaging Technology, Platinum, SmartDriver, Preface, TruImage, and
StickICards are trademarks of DataCard Corporation. Datacard, ID Works, ImageCard, and UltraGrafix are
registered trademarks of DataCard Corporation.
All other trademarks are the property of their respective owners.
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SP Series Info Central
Installation 1
Installation
The printer is easy to install and use. It is also flexible; you can connect and use it in many different
ways. Most often, one printer is connected to one PC. However, two or more PCs can connect to and
use one printer, or more than one printer can be attach e d to a PC.
The information in this section has two purposes:
• If you are not familiar with installing a printer on a PC, this section provides detailed steps and
information to help you.
• If you want to understand the connection choices available to you, or if you want use another
connection method, this section explains what the ch oic es ar e an d how to imple m en t th em.
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2 Installation
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Before you install
This chapter presents the following:
• Skills that installers need
• Site requirements and guidelines
• Requirements for the PC used with the Datacard® SP35 or SP55 printer
• The preferred sequence for installing this printer as part of an identification system
• Choices for installing the printer, including using a network
Installation audience
To perform the procedures in the installation section of this guide, you need the following skills:
• Ability to read and understand written and graphical instructions
• Experience and comfort installing hardware (such as a printer, scanner, expansion card, etc.) in a
personal computer (PC)
• Experience with configuring applications and ports
• Experience installing and using Microsoft® Windows® 98, Windows Me, Windows 2000 or Windows
XP (for Windows 2000 and XP, the installer must have administrator access to the PC)
• Ability to perform simple troubleshooting using written and graphical instructions
If you do not feel comfortable with installing the printer, find a network support or other technical
professional to install the printer. Datacard-authorized service personnel also install printers.
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Site Requirements
The SP35 Printer Guide or SP55 Printer Guide describes the site requirements for each printer.
Common Sense Site Guidelines
When choosing a site for the printer and its supplies, consider these common sense guidelines:
• Keep all dust, dirt, food, liquids, etc. away from the printer at all times.
• Do not use supplies or cards that have been dropped on the floor or have otherwise become
contaminated.
• Keep paper and foreign materials off the printer.
• Place the printer on a stable platform; keep it off the floor.
• Place the printer away from direct sunlight.
• Place the printer away from heating ducts, blowers, or other air vents.
• Do not use the printer for purposes other than its intended use.
• When cleaning around the printer, prevent debris from entering the printer.
• Place the printer in a clean office environment, protected from any type of construction.
• Store all supplies (ribbons, cards, etc.) in the original packaging until you load them in the printer. Keep
the original packaging closed.
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• Store all supplies in a clean, cool, dry location. See Supplies Storage for information about the storage
environment for printer supplies.
PC and software requirements
The printer must be used with a PC that runs the printer driver. The PC also runs a card creation
application that captures and organizes the data to appear on each card.
To support the printing speed that the printer can de liver, the PC must m eet the following r equiremen ts:
• Have a 233 MHz (or faster) Pentium MMX-, Pentium II-, Pentium III-, or Pentium IV-compatible
processor. Datacard recommends a 500 MHz (or faster) processor.
• Have at least 128 MB of memory (RAM). Datacard recommends 256 MB or more of memory.
• Have 60 MB or more of hard disk space available to store the printer driver and provide working space
for preparing card data. (Additional components might require more space.) Datacard recommends at
least 100 MB of hard disk space before installing the printer driver.
The PC, including processor speed, memory, operating system, applications running, an d av aila b le
hard disk space, can have a dramatic effect on card processing speed. The operating system or
applications can require more or faster resources than the printer driver. Meet the most demanding
requirements for the operating system, application, and drivers running on the PC.
• Have a one of the following:
– USB port
• The PC might have more than one USB port, or USB devices already attached to the PC might
provide USB ports to use.
Datacard recommends using the Windows 2000 or XP operating systems if you plan to connect
more than one printer to a PC using USB ports or using a USB por t and another connection method.
– A network connection to support printer sharing or direct networking
• Have a CD-ROM drive to install the printer driver
• Have one of the following supported and recommended operating systems:
– Windows XP with service pack 1
– Windows Millennium Edition (Me)
Or one of the following supported operating systems:
– Windows 2000 with service pack 3 or 4
– Windows 98 Second Edition
The PC must also have a card creation application that formats and prepares the card data. For the PC
requirements of your card creation application, see the application's documentation.
The SmartDriver cannot be used on a PC that also has an Express Class 1.x, Select Class 2.x or 3.x,
Magna Class 2.x, or ImageCard IV 2.x printer driver installed on it. Delete the other printer driver,
following the instructions that came with the driver, before installing the SmartDriver.
ID system installation sequence
You might use this printer as part of an identification system (with a camera) or you might use it with
existing data and applications. When you set up this printer along with other system components, install
SP Series Info Central
the printer driver after setting up the PC and before installing the card creation application and capture
software and devices. Verify the success of each installation step before continuing.
Installation choices
Most users install one printer on a PC, using the CD-ROM shipped with the printer for insta llation. If you
will install the printer in this way, see Install the printer and then Install the printer driver to a USB port
on Windows 2000 or XP or Install the printer driver to a USB port on Windows Me or 98.
More choices are available to meet the needs of a variety of users. Choices include:
• Installing two printers to one PC using USB ports
USB allows devices to be connected to the PC th rough anoth er USB device (daisy-chain ed). USB also
uses hubs to which multiple USB devices (including other hu b s) ca n be conne cte d (cas ca de d) . Up to
five hubs can be used between the printer and the PC. ( In a daisy chain, a t least every other hub n eeds
to be powered.) Datacard printers do not have ports to support daisy chaining. If you need to connect
two Datacard printers to a PC with one USB port, obtain a USB hub to which both printers can be
connected.
See Connecting more than one printer or more than one PC for information about installing a printer
using a USB port.
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• Installing the printer using files downloaded from the Datacard Web site
The printer driver for the Datacard® SP35 or SP55 printer is available from Datacard web site at
www.Datacard.com. When downloading a driver, be sure to choose the most recent SmartDriver and
the correct operating system for the PC on which the driver will run. The driver to download does not
include some of the files that are available on the CD, including:
–This SP Series Info Central (which can be downloaded from the same Datacard Web site)
– Installation files for the SmartDriver™ Printer Diagnostic Utility, and the Cleanup Utility
– Driver installation files for other PC operating systems
• Upgrading the printer driver
See Upgrading the driver for the steps to follow.
• Installing a printer on a client PC when the printer is connected to a host PC and both PCs are
connected to a network (using Windows printer sharing).
See Printer sharing for setup and operating information for both the host PC and the client PC.
• Installing a printer on a network using a print server and then installing the driver on a PC on the
network. This method is called direct networking.
See Direct network printing for information on installing and using a directly networked printer.
• Installing two printers to a PC, when one is directly connected and another is connected through a
network (using Windows printer sharing or direct networking)
See Direct network printing for information on installing and using a networked printer.
• Installing printers using a combination of connection methods. For example, one or more printers can
be directly connected to the PC and others can be connected through a network.
See Direct network printing for information on installing and using a networked printer.
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• Using more than one printer installed to a PC as a printer pool, when the PC is running Windows 2000
or XP. The operating system manages sending jobs to the printers so the next available printer receives
the card.
See Printer pooling for information on setting up and using printer pooling.
SP Series Info Central
Install the printer
This section describes how to install the Datacard® SP35 or SP55 printer. It describes:
• Unpacking the printer
• Connecting the power cord
• Connecting the data cable
• Preparing for printer driver installation
Unpacking the printer
The printer is small and easy to unpack.
1 Open the shipping carton.
2 Remove the installation map. The top side shows the accessories shipped with the printer. If the printer
includes optional items, the options are checked on the installation map.
3 The cables, Printer Guide, and other supplies are contained in the accessories tray. For SP35, lift out
the accessories tray.
4 The printer is located between two shipping supports. Lift off the top shipping support and put it aside.
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5 Lift out the printer and place it on a work surface.
6 After connecting the printer, put the shipping carton, shipping supports, and accessories tray aside in
case you need to ship the printer in the future.
If any items are missing, contact your dealer to inform them.
Connecting the power cord
1 Plug the power supply cord into the printer (1). The power receptacle is located on the side of the
printer.
2 Plug the power cord into the power supply (2).
Do not power on the printer until supplies are loaded.
3 Plug the other end of the power cord into a single-phase, 3- wire grounded recept acle with 90-130V AC
or 195-254V AC at 50 or 60 Hz (3).
The printer power supply automatically adjusts to the voltage of the input power.
Connecting the data cable
The printer has a USB data port and requires a data cable. A printer with smar t card module has o ne or
two additional ports. Do not connect smart card ports at this time!
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The USB cable must be a type CM 30V cable, up to a maximum of 6.5 feet or 2 meters long. A longer
cable might result in electrical interference.
If the printer is connected over a network using a print server , see Direct network printing for information
about connecting the printer.
1 Attach the flat end of the USB cable to the USB data port on the PC (or to a device att ached to the PC
through a USB port).
2 If you are installing the printer, Wait to connect the other end of the data cable.
3 If you are connecting a printer that has been ins talled, you ca n plu g in th e da ta cable now.
– After the printer is powered on and ready, attach the other end of the USB cable to the printer. DO
NOT use the smart card USB port if it is installed in the printer.The smart card USB port is closer to
the power receptacle.
USB allows devices to be connected to the PC th rough anoth er USB device (daisy-chain ed). USB also
uses hubs to which multiple USB devices (including other hu b s) ca n be conne cte d (cas ca de d) . Up to
five hubs can be used between the printer and the PC. ( In a daisy chain, a t least every other hub n eeds
to be powered.) Datacard printers do not have ports to support daisy chaining. If you need to connect
two Datacard printers to a PC with one USB port, obtain a USB hub to which both printers can be
connected.
Is the printer ready for driver installation?
Before installing the printer driver, do the following:
• Load cards in the card tray. See the SP35 Printer Guide, SP55 Printer Guide, or the Installation Map.
• Install the p rint ribbon and cont inuous cleaning roller. See the SP35 Printer Guide, SP55 Printer Guide,
or the Installation Map.
• Power on the printer and PC. Plug the power supply into the printer power receptacle. The printer
should display a series of colors on the status light when it p owers on. The printer st atus light becom es
steady green when the printer is ready.
• For a directly networked printer, make sure that the printer is ready before installing the driver on a PC.
See Direct network printing for more information.
• For a shared printer, make sure that the printer is ready before installing the driver on the attached
(host) PC. See Printer sharing for more information. You must install the driver on the host PC before
installing the driver on any other attached PCs.
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Installing the driver
The printer is shipped with a CD-ROM that contains the printer drivers for the supported Windows
operating systems. The supported operating systems are:
• Windows Millennium Edition (Me) (recommended)
• Windows XP with Service Pack 1 (recommended)
• Windows 2000, with Service Pack 3
• Windows 98 Second Edition (SE)
See PC and software requirements for details on operating system supp ort and limitations.
Installation choices
• If the PC does not have a CD-ROM drive, request diskettes from your service provider. (Service
providers can obtain the driver as diskette images from the partner page.) You also can download the
printer driver from the Datacard Web site, at www.datacard.com.
• If you have installed the printer driver and want to update to the most recent driver, follow the steps in
Upgrading the driver.
• Several other connection methods are available, including printer sharing over a network, installing two
printers on parallel ports on a PC, and installing multiple printers to a PC using the USB port. See
Connecting more than one printer or more than one PC for information on these installation
alternatives.
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• You can also directly connect the printer to a network using a print server. See Direct network printing
for more information.
• See Printer pooling for information on printer pooling on the Windows 2000 and XP operating systems.
• If the printer includes a smart card module, do not connect it at this time. See Set up Smart Card for
details.
Choose the section that applies to the type of port and operating system on the PC:
• Install the printer driver to a USB port on Windows 2000 or XP
• Install the printer driver to a USB port on Windows Me or 98
Install the printer driver to a USB port on Windows 2000 or XP
For Windows 2000 or XP, make sure you are logg ed in as the Ad ministrator when you install the printer
driver.
1 Close all applications. Do not close Windows.
2 Make sure the printer is powered on.
3 With Windows running, insert the CD-ROM in the PC's drive.
4 The SmartDriver window opens.
5 Click “Install the Printer.” The SmartDriver installation program starts.
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– If the PC has an existing SmartDriver installed, the program displays a message telling you to
upgrade the printer driver. See Upgrading the driver.
6 If you are using files downloaded from the Web, extract the files to the PC’s hard drive. The
SmartDriver installation program will start automatically when the files have been extracted.The first
page provides a choice:
– If the SmartDriver is installed on th e PC, “Upgr ade the existi ng dr ive r” is the defa ult. See Upgrading
the driver for the steps to follow.
– If the installation program does not detect an existing SmartDriver, “Install the Printer” is the default.
Click Next to continue.
7 Connect the printer to the PC using the USB data cable. The ope rating system d etects the printer and
displays the Found New Hardware Wizard.
8 Make sure “Local Printer (LPT or USB)” is chosen and then click Next.
9 A Windows message might appear.
– On Windows 2000, the Digital Signature Not Found message appears. Click Yes to continue with
installation. Security on the PC might be set to prevent installation without a digital signature. See
Windows help for “digital signature” to change the security setting.
– On Windows XP, the Windows Logo Signing message appears. Click Yes to continue with
installation. Security on the PC might be set to prevent installation without a digital signature. See
Windows help for “Logo signing” to change the security setting.
– If installation is cancelled or cannot continue, see Local (USB) installation troubleshooting for steps
to follow.
10 The dialog instructs you to power on the printer, wait until the Ready light is steady green, and then
connect the printer and PC. Follow the instructions and then click Next. The SmartDriver installation
program closes.
11 Install the printer automatically.
– On Windows 2000, the SmartDriver installation program closes.
– On Windows XP, the Found New Hardware Wizard starts.
– Make sure “Install the software automatically (recommended)” is chosen and click Next.
12 A Windows message appears.
– On Windows 2000, the Digital Signature Not Found message appears. Click Yes to continue with
installation. Security on the PC might be set to prevent installation without a digital signature. See
Windows help for “digital signature” to change the security setting.
– On Windows XP, the Windows Logo Signing message appears. Click Yes to continue with
installation. Security on the PC might be set to prevent installation without a digital signature. See
Windows help for “Logo signing” to change the security setting.
– If installation is cancelled or cannot continue, see the Local (USB) installation troubleshooting for
steps to follow.
13 The installation program copies files to the PC and updates entries to enable the printer. The driver
installed.
– If you installed the driver from CD-ROM, the SP Series Info Central files and desktop icon area
installed.
SP Series Info Central
11
– If you installed the driver from downloaded files, a message appears indicating that the SP Series
Info Central (or e-Guide) isa not installed. You can locate the download file for SP Series Info
Central and the e-Guide in the downloads area of the Datacard Web site at www.datacard.com.
–Go to Printing sample cards to complete installation.
If you will connect additional Datacard printers, you can install e-Guides for the Magna Platinum Series
printer, th e Select Platinum Series printer, and the ImageCard IV printer. The procedure is slightly
different for these e-Guides. See the User Guide for the printer for details.
Install the printer driver to a USB port on Windows Me or 98
1 Close all applications. Do not close Windows.
2 With Windows running, insert the CD-ROM in the PC's drive.
3 The SmartDriver window opens automatically.
4 Make sure printer is powered on and ready.
5 Connect the printer to the PC using the USB data cable. The ope rating system d etects the printer and
displays the Add New Hardware Wizard.
– If you are using a downloaded file, extract the files to the PC’s hard drive. The SmartDriver
installation program will start automatically when the files have been extracted.
6 Use the Add New Hardware Wizard to start the driver installation process. Close the SmartDriver
Printer Driver Setup dialog if has started automatically.
– For some Windows Me and 98 PCs, Windows finds USBPrint.inf and installs USB printer support. If
this occurs, follow the prompts. The Add New Hardware Wizard appears again; continue.
7 On Windows 98, click Next on the Wizard and do one of the following:
– If you are installing from CD-ROM, make sure that “Search for the best driver for my device
(recommended).” is chosen.
– If you are installing from files on the hard drive, click “Specify the location of the driver.”
– Click Next.
8 On Windows Me, the Wizard searches automatically and might open the SmartDriver installation
program. If it does, go to step 12.
9 Browse to the location of the DSPnp.inf file and click OK and Next as pr ompted.
10 The installation program displays a question asking whether you would like to view the Release Notes.
Do one of the following:
– Click Next to continue.
– Click Y es and then Next to open the Release Notes in WordPad. Close the Release Notes when you
have viewed the information.
11 If you are installing from CD-ROM, choose the information to install:
– Choose the SP Series Info Central and e-Guide. If you will connect additional Datacard printers, you
can
install e-Guides for the Magna Platinum-AIT printer, the Select Platinum-AIT printer, and the
ImageCard IV printer.
– Click to remove the check from any e-Guide that you do not want to install.
12 Click Next to copy driver files and to install the e-Guide(s) you selected.
SP Series Info Central
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13 The installation program copies files to the PC and updates entries to enable the printer.
14 If you chose the Magna, Select, or ImageCard IV e-guides, the installation program detects whether
the Adobe Acrobat Reader program is installed on the PC. If it is not, the installation program asks if
you want to install Acrobat Reader. Follow instructions provided with the printer to install Acrobat
Reader.
15 On Windows Me, click Finish to close the Add New Hardware Wizard. Close the Windows Add New
Hardware Wizard and restart the PC.
On Windows 98, the Windows Add New Hardware Wizard closes on its own. On both Windows Me and
98, the Datacard Group installation program closes when you restart the PC.
16 After the PC restarts, the Printer Toolbox is displayed. Click the Print Sample Card button to verify
printer and driver installation.
Printing sample cards
The printer is shipped with one or more cards that are printed in the factory. You can also print a
sample card, which looks like one of the factory-printed cards, using the Printer Toolbox.
Setup tips
• The printer cover is closed and latched.
• Cards are loaded in the card tray.
• The data cable is connected to the USB port of the printer and the corresponding port of the PC.
• The settings for the USB port (if used) are correct. See PC port settings for more information.
• Supplies are installed in all cartridges and cartridges are loaded correctly. See the Printer Guide for
more information.
• The printer is ready to print. The status light on the printer should be steady green when you send a
sample card. See Open the Printer Toolbox for more information.
• Use the driver sample card, not a card from a card creation application, to verify that the printer and
driver are working together.
1 Begin with the printer powered on and conn ec te d to the PC, supp lies loaded, the printer driver
installed, and Windows running.
2 Make sure the Printer Toolbox is open.
– After the PC restarts, the Printer Toolbox is displayed.
– The icon for the Printer Toolbox is located in the lower right corner of the Windows desktop. Double-
click the icon to open it.
– If the Printer Toolbox and its icon are not displayed, see the Printer Guide for steps to follow.
3 Click the Sample Card button.
– The driver identifies the type of printer and whether it prints color or monochrome images, and then
sends the appropriate sample card to print.
SP Series Info Central
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– If the printer is a color printer and is using a monochrome (K) ribbon, the printed sample card will be
mostly black, not full-color.
4 Compare the cards you printed with the cards shipped with the printer.
5 When you have printed the card, you can close the Printer Toolbox or leave it open.
6 Use the card the evaluate how well the printer is operating:
– If you have just completed installation, use the comparison to complete the Installation Report and
mail or fax the report to Datacard.
– If you are checking the operation of the printer, see Troubleshooting.
Setting printer permissions
If the PC to which the printer is attached has other users and runs the Windows 2000 or XP operating
system, set permissions that:
• Allow users to use all features of the printer and driver , including messages. (Messages inform users
when they need to change the ribbon, load cards, and fix problems.)
• Prevent any access to the printer by unauthorized users.
1 From the Windows taskbar select S t art, then Settings, and the n Printer (and Fa xes). The Printer s (and
Faxes) window appears.
2 Highlight the SmartDriver icon by clicking on it once.
3 From the menu bar, select File and then Properties. The Properties window for the SmartDriver
appears.
4 Select the Security tab.
5 Review the Names list. If the names for which you want to specify permissions do not appear in the
list, add the names.
a Select the Add button to open the Users and Groups dialog box.
b Click on the name and click Add. Repeat for each name to add.
c When done adding names, click OK. The Users and Groups dialog box closes.
6 In the Names list, select the name for which you want to specify permissions.
7 From the Permissions list, select the access:
– For a local user of a local printer and for a user of a directly networked printer:
• To enable printing, select Allow for Print, Manage Printers, and Manage Documents.
• For a user who should not print on the SmartDriver printer, select Deny for all permissions.
• Single permissions, such as the Print permission, are not supported.
– For a user of a shared printer:
• For a local user of the printer on the PC connected to the printer, select Allow for Print, Manage
Printers, and Manage Documents. The user will be able to see all messages. The user will also
be able to perform other actions, such as deleting the printer driver . (Single perm issions, such a s
Print, are not supported for local users of the printer driver.)
• For a user who should not print on the printer, select Deny for all permissions.
SP Series Info Central
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• For a user connected through a network using Printer Sharing, select Allow only for the Print
permission. (Select Deny for Manage Printers and Manage Documents.)
8 Select Apply to save the change. Save changes for each name.
9 Repeat steps 5 through 8 to add other users or groups.
10 Select OK to close the Properties dialog box.
Changing the type of printer connected
The SmartDriver supports SP35 printers, Select printers (Platinum Series or with Advanced Imaging
Technology), Magna printers (Platinum Se ries or with Ad vanced Im aging Technology) , and Image Card
IV printers. Each of these groups is considered a printer type. You can directly connect one type of
printer to a PC, install the SmartDriver, and, at a later time, connect a different type of Datacard printer.
If the printer is connect using a direct network connection, the PC will detect the printer connected and
change driver settings.
• If another printer is connected to a USB port, the operating system detects the new printer and starts
the Add/Detected New Hardware wizard.
• On the Windows XP operating system, the operating system can detect the changed printer and display
the Add/Detect New Hardware wizard. Follow the wizard. If the wizard displays a message indicating
that it cannot find the ds.ppd file, click Cancel on the message box to continue and use the printer.
This feature is designed for use in limited situations, such a connecting a backu p printer when the main
printer is out of service.
Operating tips for changing the type of printer
• When the printer is powered up and connected, the SmartDriver detects the type of printer attached.
The SmartDriver reads settings from the printer and updates values on the PC for the printer.
• The Properties or Printing Preferences dialog box includes a Printer Type setting. In addition, the
Printer Toolbox displays the type of printer connected.
• You must set the Printer Type on the Client PC for a shared printer. The driver on a Client PC cannot
communicate directly with the printer and so cannot determine the type of printer connected.
• If a printer is connected and running, the SmartDriver will detect it and change the Printer Type to
match the machine connected. (Power of f the printer o r disconnect it if you do not wa nt the SmartDriver
to detect that type of printer.)
SP Series Info Central
Upgrading the driver
When a newer release of the SmartDriver becomes avialable, you might want to upgrade the printer
driver to take advantage of new features. The Printer Toolbox displays the version of the printer driver,
which can help you to decide whether to update the driver. See the SP35 Printer Guide or SP55 Printer
Guide if you need instructions on opening the Printer Toolbox.
The procedure to use depends on the operating system running on the PC. Choose the prodedure for
your PC:
Upgrading the printer driver on Windows XP and 2000
Upgrading the printer driver on Windows Me and 98 SE
You can download the current printer driver from the Datacard web site, at www.datacard.com. Go to
the downloads area and click Printer Drivers. Be sure to download the correct printer driver for your
operating system.
Upgrading the printer driver for Windows XP and 2000
Tips for success
15
• These steps apply to printers attached through a USB port and to directly networked printers.
• Make sure you are logged in as the Administrator when you install or upgrade the printer driver.
• To upgrade the driver, do not remove the existing printer driver if the operating system is Windows
2000 or Windows XP.
• On a PC running Windows 2000, use the printer driver only with Service Pack 3 or 4 installed.
1 Close all applications. Do not close Windows.
2 Start the Setup Program:
– If the driver is on CD-ROM, insert the CD-ROM in the PC's drive.
– If you are using files downloaded from the Web, extract the files to the PC’s hard drive. The
SmartDriver installation program will start automatically when the files have been extracted.
3 Click “Upgrade the SmartDriver” on the SmartDriver CD-ROM program or click “Upgrade the
SmartDriver” and then Next on the SmartDriver installation program.
4 A Windows message appears.
– On Windows 2000, the Digital Signature Not Found message appears. Click Yes to continue with
installation. Security on the PC might be set to prevent installation without a digital signature. See
Windows help for “digital signature” to change the security setting.
– On Windows XP, the Windows Logo Signing message appears. Click Yes to continue with
installation. Security on the PC might be set to prevent installation without a digital signature. See
Windows help for “Logo signing” to change the security setting.
5 The installation program copies files to the PC and updates entries to enable the printer. The driver
installed.
SP Series Info Central
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– If you installed the driver from CD-ROM and SP Series Info Central was previously installed, the files
are updated.
– If you installed the driver from downloaded files, a message appears to infor m you that that the SP
Series Info Central (or e-Guide) is not available.
6 Y ou must rest art the PC before the driver can work with the printer. Click Finish to close the installation
and restart the PC.
7 Follow instructions to update the printer firmware if prompted. Make sure the printer is connected to
the PC and powered on before running the Firmware update utility.
If you downloaded the driver from the Internet, you can delete the SmartDriver folder from your hard
drive after installing the printer driver. You can also delete the downloaded SD_xxx.exe file (where xxx
represents an abbreviation for the operating system and the release).
Upgrading the printer driver for Windows Me and 98 SE
To upgrade the printer driver for Windows Me or 98 SE, first remove the existing driver. Then, install the
printer, as described in Install the printer driver to a USB port on Wind ows Me or 98. If you are
upgrading the driver on a client PC that shares a printer, see Installing the printer driver on the client
PC.
Tips for success
• Make sure all jobs have been printed or deleted from the Print Manager before removing the existing
printer driver. See Windows help to use the Print Manager.
• The printer name and printer settings are deleted when you delete the printer driver . If needed for an
application or printer sharing, you can record the printer name and settings you use before you delete
the driver.
• If you have more than one printer driver o n th e PC, first de lete the p rinter driver insta lled most recently,
if known.
1 If the printer is connected to the PC using a USB cable, unplug the cable from the printer before
deleting the printer driver. If you do not, the operating system might install the printer again.
2 Close all applications. Do not close Windows.
3 Select Settings and then Printers from the Windows Start menu.
4 In the Printers window, click once on the SmartDriver icon to select it. Press the Delete key.
5 When the confirmation prompt appears, select Yes or OK to delete the printer driver. Follow any
prompts that appear.
6 Close the Printers window and close all applications.
7 When the prompt to restart Windows appears, select Finish, Yes, or OK.
8 Restart Windows. For Windows 2000 or XP, make sure you have permission to restart Windows and
then log in as the Administrator.
SP Series Info Central
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