Q10035

Entrust Datacard Q10035 Users Manual

Installation 1

Installation

The SP35 printer is easy to install and use. It is also flexible; you can connect and use it in many different ways. Most often, one printer is connected to one PC. However, two or more PCs can connect to and use one printer , or more than one printer can be attached to a PC.

The information in this section has two purposes:

• If you are not familiar with installing a printer on a PC, this section provides detailed steps and information to help you.

• If you want to understand the connection choices available to you, or if you want use another connection method, this section explains what the ch oic es ar e an d how to imple m en t th em.

SP35 Info Central

2 Installation

SP35 Info Central

Before you install

This chapter presents the following:

Skills that installers need

•

Site requirements and guidelines

•

Requirements for the PC used with the Datacard® SP35 printer

•

The preferred sequence for installing this printer as part of an identification system

•

Choices for installing the printer, including using a network

•

Installation audience

To perform the procedures in the installation section of this guide, you need the following skills:

Ability to read and understand written and graphical instructions

•

Experience and comfort installing hardware (such as a printer, scanner, expansion card, etc.) in a

•

personal computer (PC) Experience with configuring applications and ports

•

Experience installing and using Microsoft® Windows® 98, Windows Me, Windows 2000 or Windows

•

XP (for Windows 2000 and XP, the installer must have administrator access to the PC) Ability to perform simple troubleshooting using written and graphical instructions

•

If you do not feel comfortable with installing the printer, find a network support or other technical professional to install the printer. Datacard-authorized service personnel also install printers.

Site Requirements

The Printer Guide describes the site requirements for the SP35 printer.

Common Sense Site Guidelines

When choosing a site for the printer and its supplies, consider these common sense guidelines:

Keep all dust, dirt, food, liquids, etc. away from the printer at all times.

•

Do not use supplies or cards that have been dropped on the floor or have otherwise become

•

contaminated. Keep paper and foreign materials off the printer.

•

Place the printer on a stable platform; keep it off the floor.

•

Place the printer away from direct sunlight.

•

Place the printer away from heating ducts, blowers, or other air vents.

•

Do not use the printer for purposes other than its intended use.

•

When cleaning around the printer, prevent debris from entering the printer.

•

Place the printer in a clean office environment, protected from any type of construction.

•

Store all supplies (ribbons, cards, etc.) in the original packaging until you load them in the printer. Ke ep

•

the original packaging closed. Store all supplies in a clean, cool, dry location. See Supplies Storage for information about the storage

•

environment for printer supplies.

SP35 Info Central: Installation e-Guide

PC and software requirements

The printer must be used with a PC that runs the printer driver. The PC also runs a card creation application that captures and organizes the data to appear on each card.

To support the printing speed that the printer can deliver, the PC must meet the following requirements:

Have a 233 MHz (or faster) Pentium MMX-, Pentium II-, Pentium III-, or Pentium IV-compatible

•

processor. Datacard recommends a 500 MHz (or faster) proces so r. Have at least 128 MB of memory (RAM). Datacard recommends 256 MB or more of memory.

•

Have 60 MB or more of hard disk space available to store the printer driver and provide working space

•

for preparing card data. (Additional components might require more space.) Datacard recommends at least 100 MB of hard disk space before installing the printer driver.

The PC, including processor speed, memory, operating system, applications running, an d av aila b le hard disk space, can have a dramatic effect on card processing speed. The operating system or applications can require more or faster resources than the printer driver. Meet the most demanding requirements for the operating system , ap p lication, and drivers running on the PC.

Have a one of the following:

•

– USB port

• The PC might have more than one USB port, or USB devices already attached to the PC might provide USB ports to use.

Datacard recommends using the Windows 2000 or XP operating systems if you plan to connect

more than one printer to a PC using USB ports or using a USB port and another connection method. – A network connection to support printer sharing or direct networking Have a CD-ROM drive to install the printer driver

•

Have one of the following operating systems:

•

– Windows Millennium Edition (Me) (recommended) – Windows 98 Second Edition (SE)

The Windows 98 printer driver is also designed to work on Windows Me or Windows 98 Second

Edition. – Windows XP with service pack 1 (recommended) – Windows 2000 with service pack 3

The PC must also have a card creation application that formats and prepares the card data. For the PC requirements of your card creation application, see the application's documentation.

The SmartDriver cannot be used on a PC that also has an Express Class 1.x, Select Class 2.x or 3.x, Magna Class, or ImageCard IV printer driver installed on it. Delete the other printer driver, following the instructions that came with the driver, before installing the SmartDriver.

ID system installation sequence

You might use this printer as part of an identification system (with a camera) or you might use it with existing data and applications. When you set up this printer along with other system components, install the printer driver after setting up the PC and before installing the card creation application and capture software and devices. Verify the success of each installation step before continuing.

SP35 Info Central: Installation e-Guide

Installation choices

Most users install one printer on a PC, using the CD-ROM shipped with the printer for installation. However, more choices are available to meet the needs of a variety of users. Choices include:

Installing two printers to one PC using USB ports

•

USB allows devices to be connected to the PC th rough anoth er USB device (daisy-chain ed). USB also uses hubs to which multiple USB devices (including other hu b s) ca n be conne cte d (cas ca de d) . Up to five hubs can be used between the printer and the PC. ( In a daisy chain, a t least every other hub n eeds to be powered.) Datacard printers do not have ports to support daisy chaining. If you need to connect two Datacard printers to a PC with one USB port, obtain a USB hub to which both printers can be connected.

See Connecting more than one printer or more than one PC for information about installing a printer using a USB port.

Installing the printer using files downloaded from the Datacard Web site

•

The printer driver for the Datacard® SP35 printer is available from Datacard web site (www.Datacard.com). When downloading a driver, be sure to choose the most recent SmartDriver and the correct operating system for the PC on which the driver will run. The driver to download does not include some of the files that are available on the CD, including:

–This SP35 Info Central (which can be downloaded from the same Datacard Web site) – Installation files for the SmartDriver™ Printer Diagnostic Utility, and the Cleanup Utility – Driver installation files for other PC operating systems Upgrading the printer driver by removing the existing driver and installing a new printer driver

•

See Reinstalling the driver for the steps for removing the exiting printer driver and for installing the new driver.

Installing a printer on a client PC when the printer is connected to a host PC and both PCs are

•

connected to a network (using Windows printer sharing). See Printer sharing for setup and operating information for both the host PC and the client PC.

Installing a printer on a network using a print server and then installing the driver on a PC on the

•

network. This method is called direct networking. See Direct network printing for information on installing and using a directly networked printer.

Installing two printers to a PC, when one is directly connected and another is connected through a

•

network (using Windows printer sharing or direct networking) See Direct network printing for information on installing and using a networked printer.

Installing printers using a combination of connection methods. For example, one or more printers can

•

be directly connected to the PC and others can be connected through a network. See Direct network printing for information on installing and using a networked printer.

Using more than one printer installed to a PC as a printer pool, when the PC is running Windows 2000

•

or XP. The operating system manages sending jobs to the printers so the next available printer r eceives the card.

See Printer pooling for information on setting up and using printer pooling.

SP35 Info Central: Installation e-Guide

Install the printer

This section describes how to install the Datacard® SP35 printer. It describes:

• Unpacking the printer

• Connecting the power cord

• Connecting the data cable

• Preparing for printer driver installation

Unpacking the printer

The SP35 printer is small and easy to unpack. 1 Open the shipping carton.

2 Remove the installation map. The top side shows the accessories shipped with the printer. If the

printer includes optional items, the options are checked on the installation map.

3 The cables, Printer Guide, and other supplies are contained in the accessories tray. Lift out the

accessories tray.

4 The printer is located between two shipping supports. Lift off the top shipping support and put it aside.

5 Lift out the printer and place it on a work surface. 6 After connecting the printer, put the shipping carton, shipping supports, and accessories tray aside in

case you need to ship the printer in the future.

If any items are missing, contact your dealer to inform them.

Connecting the power cord

1 Plug the power supply cord into the printer (1). The power receptacle is located on the side of the

printer.

2 Plug the power cord into the power supply (2).

Do not power on the printer until supplies are loaded.

3 Plug the other end of the power cord into a single -phase, 3-wire grounde d receptacle with 90-130V AC

or 195-254V AC at 50 or 60 Hz (3).

The printer power supply automatically adjusts to the voltage of the input power.

Connecting the data cable

The printer has a USB data port and requires a data cable. A printer with smart card module has one or two additional ports. Do not connect smart card ports at this time!

SP35 Info Central

The USB cable must be a type CM 30V cable, up to a maximum of 6.5 feet or 2 meters long. A longer cable might result in electrical interference.

If the printer is connected over a network using a print server , see Direct network printing for information about connecting the printer.

1 Attach the flat end of the USB cable to the USB data port on the PC ( or to a de vice atta ched to the PC

through a USB port).

2 After the printer is powered on and ready, attach the other end of the USB cable to the printer . DO NOT

use the smart card USB port if it is installed in the printer.The smart card USB port is near to power receptacle.

If you are connecting the printer after the driver has been installed, the sequence for connecting and powering on the printer does not matter.

Is the printer ready for driver installation?

Before installing the printer driver, do the following:

• Load cards in the card tray. See the Printer Guide or Installation Map.

• Install the print ribbon and continuous cleaning roller. See the Printer Guide or Installation Map.

• Power on the printer and PC. Plug the power supply into the printer power receptacle. The printer should display a series of colors on the status light when it powers on. The printer status light becomes steady green when the printer is ready.

• For a directly networked printer , make sure that the prin ter is ready be fore installing the drive r on a PC. See the Direct network printing for more information.

• For a shared printer, make sure that the printer is ready before installing the driver on the attached (host) PC. See Printer sharing for more information. You must install the driver on the host PC before installing the driver on any other attached PCs.

SP35 Info Central

Installing the driver

The printer is shipped with a CD-ROM that contains the printer drivers for the supported Windows operating systems. The supported operating systems are:

• Windows Millennium Edition (Me) (recommended)

• Windows XP with Service Pack 1 (recommended)

• Windows 2000, with Service Pack 3

• Windows 98 Second Edition (SE)

See PC and software requirements for details on operating system supp ort and limitations.

Installation choices

• If the PC does not have a CD-ROM drive, request diskettes from your service provider. (Service providers can obtain the driver as diskette images from the partner page.) You also can download the printer driver from the Datacard Web site, at www.datacard.com.

• If you have installed the printer driver and want to update to the most recent driver, follow the steps in Reinstalling the driver.

• Several other connection methods are available, including printer sharing over a network, installing two printers on parallel ports on a PC, and installing multiple printers to a PC using the USB port. See Connecting more than one printer or more than one PC for information on these installation alternatives.

• You can also directly connect the printer to a network using a print server. See Direct network

printing for more information.

• See Printer pooling for information on printer pooling on the Windows 2000 and XP operating systems.

• If the printer includes a smart card module, do not connect it at this time. See Set up Smart

Card for details.

Choose the section that applies to the type of port and operating system on the PC:

• Install the printer driver to a USB port on Windows 2000 or XP

• Install the printer driver to a USB port on Windows Me or 98

Install the printer driver to a USB port on Windows 2000 or XP

For Windows 2000 or XP, make sure you are logged in as the Administrator when you install the printer driver.

1 Close all applications. Do not close Windows. 2 Make sure printer is powered on. 3 Connect the printer to the PC using the USB data cable. The operating system detects the printer and

displays the Found New Hardware Wizard.

4 With Windows running, insert the CD-ROM in the PC's drive.

– On Windows XP, the Windows “Found New Hardware” wizard should read the CD-ROM and

suppress the Datacard Group installation program. Use the Found New Ha rd wa re wiza rd to run the driver installation process. Do not use the Datacard Group installation program if it starts automatically.

SP35 Info Central

– On Windows XP, the wizard might perform several steps automatically. It will require your action at

step 10.

– On Windows 2000, the Datacard Group installation program opens. Click on the Found New

Hardware Wizard to use the Wizard.

– If you are using diskettes, extract the files to the PC’s hard drive.

5 On the Found New Hardware wizard, click Next. 6 On the Install Hardware Device Drivers page o f the wizard, make sure that “Search for a suitable dr iver

for my device (recommended).” is chosen and then click Next.

7 On the Locate Driver Files page, choose one of the following:

– “CD-ROM drives” if you are installing the printer driver from CD. – “Specify a location” if you are installing the printer driver from the PC’s hard drive.

8 Click Next to continue with installation.

If you specified a location, a dialog box in which you can browse appears. Browse to find the DsPnp.inf file. Click Open and OK.

9 The wizard searches for the file to start installation. When it has fo un d th e DsPnp.inf file, click Next to

continue.

10 A Windows message appears.

– On Windows 2000, the Digital Signature Not Found message appears. Click Yes to continue with

installation. Security on the PC might be set to prevent installation without a digital signature. See Windows help for “digital signature” to change the security setting.

– On Windows XP, the Windows Logo Signing message appears. Click Yes to continue with

installation. Security on the PC might be set to prevent installation without a digital signature. See Windows help for “Logo signing” to change the security setting.

– If installation is cancelled or cannot continue, see the Running the Cleanup utility for steps to follow.

11 The installation program copies files to the PC and updates entries to enable the printer. 12 A message appears telling you that installation is complete. It also reminds you of important tasks to

perform. Click OK to restart the PC. 13 The Found New Hardware Wizard and Datacard Group installation progra m close and the PC restar ts. 14 After the PC restarts, the Printer Toolbox is displayed. Click the Print Sample Card button to verify

printer and driver installation. 15 If you are installing from CD-ROM, start the driv er installation program to install information.

– Remove the CD-ROM from the PC drive, and then insert it again. The Datacard Group installation

program appears.

– If the Datacard Group installation program does not start, locate the Demo32.exe file in the base

directory of the CD-ROM.

– If you are installing using files downloaded from the internet, you can locate the download file for

SP35 Info Central and the e-Guide in the downloads area of the Datacard Web site at www.datacard.com. Go to Printing sample cards to complete installation.

16 To install information, click User Information on the Datacard Group installation program. 17 Click SP35 Info Central and e-Guide.

SP35 Info Central

18 Click OK to begin to extract the installation program. 19 Make sure the drive and folder for extracting files is acceptable. Click Unzip to extract files. 20 Click OK at the end of extraction. The installation program starts automatically. 21 Click Next to copy the e-Guide files. 22 Click Finish to close the installation program.

23 Click Exit on the Datacard Group installation program to close it.

If you will connect additional Datacard printers, you can install e-Guides for the Magna Class printer with AIT, the Select Class printer with AIT, and the ImageCard IV printer. The procedure is slightly different for these e-Guides. See the User Guide for the printer for details.

Install the printer driver to a USB port on Windows Me or 98

1 Close all applications. Do not close Windows. 2 Make sure printer is powered on. 3 Connect the printer to the PC using the USB data cable. The operating system detects the printer and

displays the Add New Hardware Wizard. 4 With Windows running, insert the CD-ROM in the PC's drive.

The Windows “Add New Hardware” wizard should read the CD-ROM and suppress the Datacard Group installation program. Use the Add New Hardware wizard to run the driver installation process. Do not use the Datacard Group installation program if it starts automatically.

– If you are using diskettes, extract the files to the PC’s hard drive.

5 On Windows Me, the Wizard might open the SmartDriver installation progr am and display the Li cense

Agreement. If it does, go to step 9.

On Windows 98, click Next on the Wizard and make sure that “Search for the best driver for my device (recommended).” is selected.

6 Click Next. Choose the location for the driver to search.

– If you are installing from a CD-ROM, click CD-ROM Drive. – If you are installing from the hard disk, choose “Specify a location,” browse to the drive and folder in

which the driver is located, and click OK. 7 Click Next and click Next again. 8 The wizard loads the installation program.

– For some Windows Me and 98 PCs, Windows finds USBPrint.inf and installs USB printer suppor t. If

this occurs, the Add New Hardware Wizard appears again. Repeat these steps, beginning with step

9 Click Yes to accept the software license. 10 The installation program displays a question asking whether you would like to view the Re lease Notes.

Do one of the following:

– Click Next to continue. – Click Y es and then Next to open the Release Notes in WordPad. Close the Release Notes when you

have viewed the information. 11 Choose the information to install:

SP35 Info Central

– Choose the SP35 e-Guide. If you will connect additional Datacard printers, you can

install e-Guides for the Magna Class printer with AIT , the Select Class printer with AIT, and the

ImageCard IV printer. 12 Click Next to copy driver files and to install the e-Guide(s) you selected.

13 The installation program copies files to the PC and updates entries to enable the printer. 14 If you chose the Magna, Select, or ImageCard IV e-guides, the installation program detects whether

the Adobe Acrobat Reader program is installed on the PC. If it is not, the installation program asks if you want to install Acrobat Reader. Click Yes and then Next to install it.

a The Acrobat Reader installation program starts. b Follow the prompts to install Acrobat Reader. c The Acrobat Reader installation program returns you to the SmartDriver installation program when

it is complete. 15 The Finish dialog box appears. 16 Y ou must restart the PC before the driver can work with the printer. Click Finish to close the installation

and restart the computer.

17 On Windows Me, click Finish to close the Windows Add New Hardware Wizard and restart the PC.

On Windows 98, the Windows Add New Hardware Wizard closes on its own. On both Wind ows Me and 98, the Datacard Group installation program closes when you restart the PC.

18 After the PC restarts, the Printer Toolbox is displayed. Click the Print Sample Card button to verify

printer and driver installation.

Printing sample cards

The printer is shipped with one or more cards that are printed in the factory. You can also print a sample card, which looks like one of the factory-printed cards, using the Printer Toolbox.

Setup tips

• The printer cover is closed and latched.

• Cards are loaded in the card tray.

• The data cable is connected to the USB port of the printer and the corresponding port of the

PC.

• The settings for the USB port (if used) are correct. See PC port settings for more information.

• Supplies are installed in all cartridges and cartridges are loaded correctly. See the Printer

Guide for more information.

• The printer is ready to print. The status light on the printer should be steady green when you send a sample card. See Open the Printer Tool box for more information.

• Use the driver sample card, not a card from a card creation applica tion, to verify that the pr inter and driver are working together.

1 Begin with the printer powered on and conn ec te d to the PC, supp lies loaded, the printer driver

installed, and Windows running.

2 Make sure the Printer Toolbox is open.

– After the PC restarts, the Printer Toolbox is displayed.

SP35 Info Central

– The icon for the Printer Toolbox is located in the lower right corner of the Windows desktop. Double-

click the icon to open it.

– If the Printer Toolbox and its icon are no t dis pla ye d, see th e Printer Guide for steps to follow.

3 Click the Sample Card button.

– The driver identifies the type of printer and whether it prints color or monochrome images, and then

sends the appropriate sample card to print.

– If the printer is a color printer and is using a monochrome (K) ribbon, the printed sample card will be

mostly black, not full-color.

4 Compare the cards you printed with the cards shipped with the printer. 5 When you have printed the card, you can close the Printer Toolbox or leave it open. 6 Use the card the evaluate how well the printer is operating:

– If you have just completed installation, use the comparison to complete the Installation Report and

mail or fax the report to Datacard.

– If you are checking the operation of the printer, see Troubleshooting.

Setting printer permissions

If the PC to which the printer is attached has other users and runs the Windows 2000 or XP operating system, set permissions that:

• Allow users to use all features of the printer and driver , including messages. (Messages inform users when they need to change the ribbon, load cards, and fix problems.)

• Prevent any access to the printer by unauthorized users.

1 From the Windows taskbar select Start, then Settings, and then Printer (and Faxes). The Prin ters (and

Faxes) window appears. 2 Highlight the SmartDriver icon by clicking on it once. 3 From the menu bar, select File and then Properties. The Properties window for the SmartDriver

appears. 4 Select the Security tab. 5 Review the Names list. If the names for which you want to specify permissions do not appear in the

list, add the names.

a Select the Add button to open the Users and Groups dialog box.

b Click on the name and click Add. Repeat for each name to add.

c When done adding names, click OK. The Users and Groups dialog box closes. 6 In the Names list, select the name for which you want to specify permissions. 7 From the Permissions list, select the access:

– For a local user of a local printer and for a user of a directly networked printer:

• To enable printing, select Allow for Print, Manage Printers, and Manage Documents.

• For a user who should not print on the SmartDriver printer, select Deny for all permissions.

• Single permissions, such as the Print permission, are not supported.

– For a user of a shared printer:

SP35 Info Central

• For a local user of the printer on the PC connected to the printer, select Allow for Print, Manage Printers, and Manage Documents. The user will be able to see all messages. The user will also be able to perform other actions, such as deleting the printer driver . (Single pe rmissions, such as Print, are not supported for local users of the printer driver.)

• For a user who should not print on the printer, select Deny for all permissions.

• For a user connected through a network using Printer Sharing, select Allow only for the Print permission. (Select Deny for Manage Printers and Manage Documents.)

8 Select Apply to save the change. Save changes for each name. 9 Repeat steps 5 through 8 to add other users or groups. 10 Select OK to close the Properties dialog box.

Changing the type of printer connected

The SmartDriver supports SP35 printers, Select printers (Platinum Series or with Advanced Imaging Technology), Magna printers (Platinum Series or with Advanced Imaging Technology), and ImageCard IV printers. Each of these groups is considered a printer type. You can directly connect one type of printer to a PC, install the SmartDriver, and, at a later time, connect a different type of Datacard printer. If the printer is connect using a direct network connection, the PC will detect the printer connected and change driver settings.

• If another printer is connected to a USB port, the operating system detects the new printer and starts the Add/Detected New Hardware wizard.

• On the Windows XP operating system, the operating system can detect the changed printer and display the Add/Detect New Hardware wizard. Follow the wizard. If the wizard displays a message indicating that it cannot find the ds.ppd file, click Cancel on the message box to continue and use the printer.

This feature is designed for use in limited situations, such a connecting a backup printer when the main printer is out of service.

Operating tips for changing the type of printer

• When the printer is powered up and connected, the SmartDriver detects the type of printer attached. The SmartDriver reads settings from the printer and updates values on the PC for the printer.

• The Properties or Printing Preferences dialog box includes a Printer Type setting. In addition, the Printer Toolbox displays the type of printer connected.

• You must set the Printer Type on the Client PC for a shared printer. The driver on a Client PC cannot communicate directly with the printer and so cannot determine the type of printer connected.

• If a printer is connected and running, the SmartDriver will detect it and change the Printer Type to match the machine connected. (Power of f the printer o r disconnect it if you do not wa nt the SmartDriver to detect that type of printer.)

SP35 Info Central

+ 30 hidden pages

Entrust Datacard Q10035 Users Manual

Specifications and Main Features

Frequently Asked Questions

User Manual