Entrust Datacard CR825, CE875 User Manual
User’s Guide
Entrust Datacard™ CR825™ Instant Issuance System
Entrust Datacard™ CE875™ Instant Issuance System
July 2018
Part No. 527750-001, Rev. D
Notice
Please do not attempt to operate or repair this equipment without adequate training.
Any use, operation or repair you perform that is not in accordance with the information
contained in this documentation is at your own risk.
Trademark Acknowledgments
Datacard is a registered trademark and service mark of Entrust Datacard Corporation in
the United States and other countries.
Entrust is a registered trademark and service mark in the United States and other
countries.
MasterCard is a registered trademark of MasterCard International Incorporated.
Visa is a registered trademark of Visa International Service Association.
All other product names are the property of their respective owners.
Proprietary Notice
The design and information contained in these materials are protected by US and
international copyright laws.
All drawings and information her ein are the property of En trust Datac ard Corpor ation. All
unauthorized use and reproduction is prohibited.
Entrust Datacard
1187 Park Place
Shakopee, MN 55379
Phone: 952-933-1223
Fax: 952-933-7971
www.entrustdatacard.com
Copyright © 2016–2018 Entrust Datacard Corporation. All rights reserved.
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Compliance Statements
Liability
The WARNING and CAUTION labels hav e been placed on the equipment for y our saf ety. Please do
not attempt to operate or repair this equipment without adequate training. Any use, operation,
or repair in contravention of this document is at your own risk.
Safety
The following basic safety tips are given t o ensure safe installation, operation, and maintenance
of Entrust Datacard™ equipment.
• Connect equipment to a grounded power source. Do not defeat or bypass the ground lead.
• Place the equipment on a stable surface (table) and ensur e floors in the work ar ea ar e dry and
non-slip.
• Know the location of equipment branch circuit interrupt ers or circuit br eak ers and how to turn
them on and off in case of emergency.
• Know the location of fire extinguishers and how to use them. ABC type extinguishers may be
used on electrical fires.
• Know local procedures for first aid and emergency assistance at the customer facility.
• Use adequate lighting at the equipment location.
• Maintain the recommended temperature and humidity range in the equipment area.
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Regulatory Compliance
EMC Compliance Notice
To ensure compliance of the model RX10 retransfer printer to the radiated emissions
requirements for class “A” Information Technology Equipment, be sure to use a shielded Ethernet
cable when connecting to your network
Notice for USA (FCC Notice)
This equipment has been tested and found to comply with the limits for Class A computing
devices, pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy. If this
equipment is not installed and used in accordance with this instruction manual, it may cause
harmful interference to radio communications. Operation of this equipment in a residential area
is likely to cause harmful interference in which case the user will be required to correct the
interference at their own e xpense. Changes or modifications not e xpressly appr ov ed by the party
responsible for compliance could void the user's authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept
any interf erence received, including interference that may cause undesired operation.
Notice for Canada
Industry Canada
This digital apparatus does not exceed the Class A limits for radio noise for digital apparatus set
out in the Radio Interference Regulations of the Canadian Department of Communications.
Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de la classe A prescrites dans le Règlement sur le brouillage
radioélectrique édicté par le ministère des Communications du Canada.
RSS-Gen, Issue 3, December 2010, Section 7.1.3 User Manual Notice
This Device complies with Industry Canada License-exempt RSS standard(s). Operation is subject
to the following two conditions: 1) this device may not cause interference, and 2) this device
must accept any interference, including interference that may cause undesired operation of the
device.
Cet appareil est conforme avec Industrie Canada RSS standard exemptes de licence(s). Son
fonctionnement est soumis aux deux conditions suivantes: 1) ce dispositif ne peut causer des
interférences, et 2) cet appareil doit accepter toute interférence, y compris les interférences qui
peuvent causer un mauvais fonctionnement du dispositif.
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Notice for Europe
The EU Declaration of Conformity can be found on EntrustDatacard.com under product
compliance.
WARNING: This is a class A product. This equipment is compliant with class A of either CISPR32 or
CISPR22. In a domestic/residential environment this equipment may cause radio interference, in
which case the user may be required to take adequate measures.
WEEE: The model RX10 retransf er printer uses a lithium coin cell battery. Refer to the service
manual for battery removal instructions.
Simplified EU Declaration of Conformity
Entrust Datacard Corporation declares that the fo llowing radio equipment: MXD, MX6000,
MX6100, PB6500, MX2000, MX2100, SP55k, SP35, SP55, CP40, CP60, CP80, SP75, FP65, SR200,
SR300, PX10, PX30, EX30, MPR3800, CR500f, MX1100, RX10, and PB1000 is in compliance with
the Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following In ternet address,
https://www.datacard.com/productcompliance.
Intentional Radiator Information
Effective Radiated
Description/Model Number FCC ID Frequency
PX10 Supplies RFID GDI-Q20010 13.56MHz 9.16E-06
PX30 Supplies RFID GDI-Q30030 13.56MHz 9.16E-06
Central Issuance Supplies
RFID
LX30, RX10 Supplies RFID GDI-506241001 13.56MHz 3.03E-05
EX30 Supplies RFID GDI-Q30130 13.56MHz 9.16E-06
FP65 Supplies RFID GDI-Q10055 13.56MHz 3.65E-05
Central Issuance Smartcard
Coupler
GDI-SID004 13.56MHz 1.96E-07
GDI-50543001 13.56MHz 1.45E-05
Power (ERP) mW
EMC Compliance Notice:
For model RX10/Multi-hopper configurations, to ensure c ompliance with Conducted Immunity
standard EN61000-4-6, use USB cables no longer than three meters in length.
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Notice for Australia
This is a Class A product. In a domestic environment this pr oduct may cause r adio int erf erence, in
which case the user may be required to take adequate measures.
Notice for China (Simplified Chinese)
警告
此为 A 级产品，在生活环境中，
该产品可能会造成无线电干扰。
在这种情况下，可能需要用户
对干扰采取切实可行的措施。
Notice for Taiwan (Traditional Chinese)
Notice for Japan
Japanese Voluntary Control Council for Interference (VCCI) class A statement
Korea Communications Commission (KCC) statement
vi
California Proposition 65 Compliance
WARNING: This product contains chemicals, including lead, known to the State of California to
cause cancer, and birth defects or other reproductive harm. Wash hands after handling.
WARNING: This product can expose you to chemicals including Di(2-ethylhexyl)phthalate
(DEHP), which is known to the State of California to cause cancer, and Di(2-ethylhexyl)phthalate
(DEHP) and Butyl benzyl phthalate (BBP), which are known to the State of California to cause
birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov
and www.datacard.com/CalifPropWarning.
California Lithium Perchlorate Warning
Perchlorate Material - special handling may apply. See www.dtsc.ca.gov/hazardouswaste/
perchlorate.
This notice is required by California Code of Regulations, Title 22, Division 4.5, Chapter 33: Best
Management Practices for Perchlorate Materials. This product/part includes a battery that
contains Perchlorate material.
Battery Precaution
CAUTION: Risk of explosion if battery is replaced by an incorrect type. Dispose of used
batteries according to the instructions.
ATTENTION: Risque d’explosion si la batterie est remplacée par un type de batterie incorrect.
Jetez les piles usagées selon les instructions.
vii
viii
Revision Log
CR825 and CE875 Instant Issuance System User’s Guide
Revision Date Description of Changes
01 May 2016 Beta release of this document.
A November 2016 First release of this document.
B August 2017 Added new cleaning procedures and multi-hopper support.
C September 2017 Updated multi-hopper information.
D July 2018 Added modular single hopper support and general updates.
ix
x
Contents
Chapter 1: Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Chapter 2: About the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
About the CR825 and CE875 Systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
The Front and Right Side of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Single-Hopper Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Multi-Hopper Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Multi-Hopper Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
The Left Side of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
The Back of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Inside the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Printer Configuration Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Multi-Hopper Configuration Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Single Hopper Configuration Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Chapter 3: Using the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Printer Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Tasks and Users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Secure Encryption. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Use the Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Power Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Down Arrow, Up Arrow, and Enter Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
User Button and Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Ribbon Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Card Light. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Use the LCD Panel Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Retrieve the Printer’s Network IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Print a Test Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Select a Card Stock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Select a Color Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Load and Replace Supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Load Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Single-Hopper Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Use the Exception Slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Multi-Hopper Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Use the Multi-Hopper Exception Slide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Replace the Ink Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Replace the Cleaning Sleeve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Replace the Retransfer Film . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
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Chapter 4: Print Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Print Cards from CardWizard Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Chapter 5: System Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Maintain the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Clean the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Clean the Printhead Cam Rollers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Clean the Inside of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Single-Hopper Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Multi-Hopper Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Start the Cleaning Cycle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Clean the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Empty the Printer Reject Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Chapter 6: Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Locate a Problem Within the Card Production System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Locate a Problem with Basic Printer Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Installation Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Card Appearance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Tools for Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Something did not print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Print quality concerns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Magnetic Stripe Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Embosser Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Indent Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Topping Foil Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Advanced Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Printer Card Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Clear a Card Jam in the K1 Horizontal Transport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Single-Hopper Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Multi-Hopper Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Clear a Card Jam in the K2 Vertical Transport. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Clear a Card Jam in the Flipper Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Repair a Broken Ink Ribbon or Retransfer Film . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Messages and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Messages on the Printer LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Printer Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Embosser Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Messages from Printer Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Other Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
xii
Respond to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Printer Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Close and lock doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
100: Request not supported. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
103: Printer problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
104: Critical problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
105: Magstripe data error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
106: Magstripe data not found . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
107: Magstripe read data error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
108: Magstripe read no data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
111: Card not picked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
112: Card hopper empty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
113: Close cover to continue. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
114: Cover opened during job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
116: Magstripe not available. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
117: Reader not available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
120: User paused the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
122: Magstripe format problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
149: Option not installed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
150: Print while unlocked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
151: Failed to lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
152: Insert new card side 2 up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
153: Insert same card side 2 up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
166: C2 supply out or missing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
167: C2 supply not identified . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
168: C2 supply not supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
170: Insert new card side 1 up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
171: Insert same card side 1 up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
172: Insert cleaning card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
173: Improper shutdown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
175: C2 supply error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
176: C2 supply type error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
222: Firmware version mismatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
228: C1 printhead error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
229: C2 heat sensor error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
230: C2 heater error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
231: C2 heated roller motion error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
232: Retransfer debow error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
233: Smart card contact fail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
234: K1 transport card jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
235: K2 transport card jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
236: Flipper module rotate error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
237: C1 supply out or missing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
238: C1 supply not identified . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
239: C1 supply not supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
xiii
240: C1 supply error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
241: C1 supply type error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
242: RT1 reject tray full. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
243: Card lost . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
245: Configuration error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
275: Multi-hopper error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
276: Multi-hopper card jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
277: Multi-hopper pick error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Embosser Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
125: Emboss critical error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
126: Emboss format error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
127: Emboss transport error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
128: Embosser card jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
129: Embosser topper jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
130: Embosser card entry jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
131: Embosser card exit jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
132: Embosser card stack full . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
133: Embosser card reject full . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
135: Indent ribbon supplies out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
136: Indent ribbon break . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
137: Embosser wheel error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
138: Embosser indent error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
139: Lost card, open emboss cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
140: Embosser not available. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
141: Close emboss cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
142: Emboss cover error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
143: Topping foil problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
144: Topping foil out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
145: Topping foil type problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
146: Topping foil support err . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
147: Topping foil no tag found. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Driver-Only Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
518: Unable to print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Appendix A: CE875 Instant Issuance System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
About the Embosser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Outside the Embosser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Embosser Top, Front, and Right Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Embosser Back and Left Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3
Inside the Embosser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4
Embosser Configuration Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5
Load Embosser Supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6
Load the Indent Ribbon Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6
Load the Topping Foil Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8
xiv
Empty the Embosser Reject Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-9
Clear an Embosser Card Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-10
Repair Broken Indent Ribbon or Topping Foil. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-11
xv
xvi
Chapter 1: Introduction
About This Manual
This manual provides user information for the Entrust Datacard™ CR825™ and CE875™ Instant
Issuance System. The manual includes:
An overview of printer components and options, and a description of the system label.
How to use the printer, including how to power the printer on and off, how to use the front
panel and LCD menus, how to print a test card, how to load and replace supplies, and the
basics of card processing.
How to perform routine maintenance and troubleshooting tasks.
An additional Installation and Administrator’s Guide is available f or use by administr ator s or other
professionals responsible for setting up the printer. Refer to the Owner’s Library CD.
Intended Audience
The manual is intended for the printer opera tor who is responsible f or printing c ards, loading and
replacing supplies, maintaining the printer, and troubleshooting error conditions.
Technical Support
Use the following to contact Entrust Datacard Technical Phone Support.
Americas +1 800.328.3996 or
EMEA (Europe, Middle East, Africa) +44 1489555627
Asia Pacific +852 2821 0126
+1 952.988.2316
CR825 and CE875 Instant Issuance System User’s Guide 1
2 Introduction
Chapter 2: About the Printer
This chapter describes how to identify and access the components of the
CR825 and CE875 Instant Issuance Systems.
About the CR825 and CE875 Systems
The CR825 and CE875 instant issuance sy stems use r etransf er t echnology to produce high-quality,
over-the-edge printing on a variety of PVC and non-PVC card materials. The retransfer process
provides a reliable print quality on card surfaces that have minor variations, such as those due to
smart chips or RFID antennas embedded in the card.
The retransfer printing process uses two types of supply: a color pigment ink ribbon and a
retransfer film. Heat from a thermal printhead causes the ink pigment to release from the ribbon
and adhere to the retransfer material. The film is then bonded to the card using a heat and
pressure process that also applies the film to the edges of the car d. The printer also has the ability
to apply two layers of the retransfer film on the front side or on both sides of a card, f or added
durability.
The printer supports several types of c olor ink ribbon. The ribbon typic ally c on tains the following
panels: cyan, magenta, yellow, black, and primer (CMYKP). Ink ribbons also may include an
inhibitor panel that prevents an y ink or retr ansf er material fr om being applied to areas of the card
that have a magnetic stripe or signature panel. Refer to the printer’s Installation and
Administrator’s Guide for a list of ink ribbons available for the printer.
The printer prints at a resolution of 600 x 600 dpi. It can print on one side or both sides of the
card. It also can encode data on a magnetic stripe or a smart card chip. Magnetic stripe and
single-wire smart card capabilities are standard.
The printer is manufactured without an input hopper, which allows you to install either a 125card single hopper, or a multi-hopper with six input hoppers, each with a 125-card capacity. An
optional 125-card output hopper also is available and can be installed without tools on singlehopper CR825 systems. In addition, an optional upgrade kit allows y ou to inst all a Wi-Fi Dongle in
the printer.
The CE875 system includes an embosser that cr eates the r aised lett ering and numbering found on
financial cards (refer to Appendix A: "CE875 Instant Issuance System” for complete information).
Refer to “Printer Configuration Label” on page12 for more information about identifying the
factory-installed options in the printer.
CR825 and CE875 Instant Issuance System User’s Guide 3
Input
Hopper
Output
Hopper
Front
Panel
Printer Access
Door
Access Door
Handle
Input Hopper
Lock
Access Door
Lock
The Front and Right Side of the Printer
Use the following sections to become familiar with the printer.
Single-Hopper Printer
Input Hopper The input hopper holds cards for printing. The hopper holds
up to 125 cards (0.030 in. or 0.762 mm thickness).
Note: the input hopper can be removed from the printer for
secure storage.
Output Hopper The output hopper holds up to 25 completed cards.
Front P a nel The front panel allows you to work with the print er. It includes
the P
OWER button, the USER button, status lights, and the LCD
panel with navigation keys. Refer to “Use the Front Panel” on
page 19 for a description of the front panel items.
Input Hopper Lock The input hopper lock secures the input hopper. The lock can
be opened using a key or a command from your card
personalization software.
Sending a command to open the lock opens all locks on the
printer and on any attached component.
4 About the Printer
Multi-Hopper
Lock
Input Hoppers 1–6
Output
Hopper
Cartridge Release
Buttons
Lock Bar Release
Button (B1)
Hopper Lock
Bars
Exception Slide
Printer Access Door The access door provides access to the printer supplies and t o
Access Door Handle The handle allows you to open the printer access door.
Access Door Lock The lock secures the printer access door. Unlock the door to
Multi-Hopper Printer
the rear access door release. Open the door to replace
supplies or clear a card jam. A slot inside the door holds the
printer User Ref ere nce Guide, which contains instructions for
performing routine printer tasks.
access the inside of the printer. The lock can be opened using
the key or through a command issued by an application.
Sending a command to open the lock opens all locks on the
printer and on any attached component.
Input Hoppers 1 – 6 Each hopper cartridge in the multi-hopper holds up to 125
cards (0.030 in. or 0.762 mm thickness).
Output Hopper The output hopper holds up to 25 completed cards.
CR825 and CE875 Instant Issuance System User’s Guide 5
Multi-Hopper Lock The multi-hopper lock secures all six input hoppers. The lock
can be opened using a key or a command from your card
personalization software.
Sending a command to open the lock opens all locks on the
printer and on any attached component.
Lock Bar Release
Button (B1)
The release button (B1) releases the lock bars in front of the
input hopper cartridges. Slide the button to the left to release
the bars. You must have unlocked the multi-hopper using the
key or a software command before the lock bars can be
released.
Hopper Lock Bars The lock bars rotate to the left to allow access to the hopper
cartridge doors, so that you can load cards into the cartridges.
Cartridge Release Buttons The cartridge release buttons allow you to remov e the
cartridge from the multi-hopper unit. Push in the buttons,
squeeze the cartridge, and pull it out from the multi-hopper.
Notes:
You do not need to remove a hopper cartridge to load
cards.
Hopper cartridges can be removed for secur e storage.
Exception Slide The exception slide allows you to insert a single card into the
printer without unlocking the multi-hopper or opening a
hopper cartridge. Refer to “Use the Multi-Hopper Exception
Slide” on page 32.
6 About the Printer
Cartridge Door
Release Button
Cartridge
Door
Label
Retainer
Card Weight
Multi-Hopper Cartridge
The multi-hopper cartridges can be pulled out from the multi-hopper unit. You can remove the
cartridges with the cards inside and store them securely, if necessary.
Cartridge Door
Release Button
The door release button allows you to open the cartridge door.
Press down on the release button.
Cartridge Door The cartridge door swings down to provide access to the cartridge
to load cards.
Card Weigh t The card weight maintains a downward pressure on the loaded
cards so that they enter the printer properly. Lift the card weight to
the top of the cartridge and gently pull it forward until it locks in
position. A diagram inside the cartridge shows how to position the
card weight and load cards.
Note: Do not place the cards on top of the card weight.
Label Retainer The label retainer allows you to insert a paper label inside the
cartridge door. Use a label to identify the cartridge number or the
type of cards loaded in each cartridge. Use a flathead screw driver to
open the label retainer door.
CR825 and CE875 Instant Issuance System User’s Guide 7
Data Port
Network
Connection
USB
Connection
Power
Connection
Smart Card/Bar Code
Reader USB Connection
Cable Lock
Receptacle
Wi-Fi Mounting
Cover
The Left Side of the Printer
Power Connection The power connection provides a plug-in connector for the
printer power supply.
Cable Lock Receptacle The receptacle allows you to insert the security plate bef ore
attaching the optional cable lock.
Smart Card/Bar Code Reader
USB Connection
The connection allows you to connect a loosely coupled
smart card reader and bar code reader (used by some
printers) to the computer.
Data Port The data port allows you to connect the printer to another
component, such as the embosser.
Network Connection The network connection allows you to connect the printer
to an Ethernet network.
USB Connection The USB connection allows you to connect the printer
directly to a computer.
Wi-Fi Mounting Cover The mounting cover in Wi-Fi ready syst em enclosures allows
you to install the optional Wi-Fi Dongle in the printer. Refer
to the Wi-Fi Upgrade Installation Instructions for complete
information.
8 About the Printer
Rear Access
Door
Printer Access
Door
Rear Door Fan
The Back of the Printer
Rear Access Door The rear access door allows you to clear a card jam in the
vertical transport. You must open the printer access door to
reach the rear access door release (K3). Refer to “Inside the
Printer” on page 10 for information about how to open the
rear access door.
Rear Doo r Fan The fan provides ventilation in the printer to cool the card
after the retransfer process.
CR825 and CE875 Instant Issuance System User’s Guide 9
Manual Advance
Knob (K1)
Ink Ribbon
Cartridge (C1)
Ink Ribbon Cartridge
Release Button
Retransfer Film
Cartridge (C2)
Retransfer Film Cartridge
Release Button
Manual Advance
Knob (K2)
Vertical Transport
Area
Rear Access Door
Release (K3)
Inside the Printer
Ink Ribbon Cartridge (C1)
The ink ribbon cartridge (C1) holds the ink print ribbon.
(blue)
Retransfer Film Cartridge (C2)
The retransfer film cartridge (C2) holds the retransfer film.
(yellow)
Cartridge Release Buttons The ink ribbon and retransfer film cartridge release buttons
allow you to remove the cartridges from the printer for
loading or error recovery. Press the release button and pull
out the cartridge from the printer.
Vertical Transport The vertical transport area houses the magnetic stripe unit
and the smart card reader.
10 About the Printer
Printhead
Cleaning
Spindle (C3)
Reject Tray (RT1)
Retransfer
Station
Rear Access Door Release (K3) The rear access door release (K3) opens the rear access
door in the back of the printer to clear a card jam in the
vertical transport.
Manual Advance Knob (K1)
Manual Advance Knob (K2)
The manual advance knobs allow you to move a card inside
the printer (K1) or in the vertical transport area (K2) to
clear a card jam. The K2 knob is present only if a magnetic
stripe unit or smart card reader is installed in the printer.
The following illustration shows the inside of the printer when the ink ribbon and retransfer
cartridges are removed.
Printhead The printhead prints the card data on the retransfer film
using the ink ribbon.
Cleaning Spindle (C3) The cleaning spindle (C3) holds the replaceable cleaning
sleeve, which removes dust and other particles from cards
to maintain print quality.
CR825 and CE875 Instant Issuance System User’s Guide 11
Configuration
Label
Retransfer Station The retransfer station houses the heat ed roller that bonds
the retransfer film containing the printed image to the
surface of the card.
Reject Tray (RT1) The reject tray (RT1) holds unfinished cards or cards that
were not processed properly. Empty the reject tray
regularly. Refer to “Empty the Printer Reject Tray” on
page 51.
Note: If your system includes an embosser, the printer
reject tray is not used. Cards are placed in the embosser
reject tray. Refer to “Inside the Embosser” on page A-4.
Printer Configuration Label
The printer system configuration label shows the
components installed when the printer was built.
It provides information that is useful when
requesting service. The label is located on the
inside of the printer access door, and on the
printer frame behind the retrans f er film cartridge
(you must remove the cartridge to see the label).
The label shows the following information:
Printer model and serial number
Configuration, which includes the factory-
installed options in the printer
Date and country of assembly
MAC address to use when the printer is connected via an Ethernet network
Additional labels may be attached to the printer to indicate components installed by the dealer
or sales group after the printer was manufactured.
12 About the Printer
Option Configuration Code
Input Hopper H0=No Hopper (Modular Single Hopper or Multi-Hopper Ready)
H1=125 Card Input Hopper
Duplex D1=Duplex
Magnetic Stripe M1=ISO
M2=JIS
Smart Card S13=Duali Single-Wire
Locks L1=H1 Lock
Wi-Fi W1=Wi-Fi Dongle
blank=No Wi-Fi
CR825 and CE875 Instant Issuance System User’s Guide 13
Multi-Hopper Configuration Label
Printer Configuration
Label
Multi-Hopper Configuration Label
The multi-hopper configuration label is located on the back of the multi-hopper. After the multihopper is attached to the printer, a second label should be added on the inside of the printer
access door, next to the printer configuration label.
The label shows the following information:
The name of the multi-hopper module
Serial number
Part number
Configuration code
Date and country of assembly
14 About the Printer
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