Entrust Datacard 523442001 User Manual

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User’s Guide

Entrust Datacard™ CR805™ Retransfer Card Printer

March 2019

Part No. 527691-001, Rev. E

Notice

Please do not attempt to operate or repair this equipment without adequate training. Any use, operation or repair you perform that is not in accordance with the information contained in this documentation is at your own risk.

Trademark Acknowledgments

Datacard is a registered trademark and service mark of Entrust Datacard Corporation in the United States and other countries.

Entrust is a registered trademark and service mark in the United States and other countries.

MasterCard is a registered trademark of MasterCard International Incorporated.

Visa is a registered trademark of Visa International Service Association.

All other product names are the property of their respective owners.

Proprietary Notice

The design and information contained in these materials are protected by US and international copyright laws.

All drawings and information herein are the property of Entrust Datacard Corporation. All unauthorized use and reproduction is prohibited.

Entrust Datacard

1187 Park Place Shakopee, MN 55379 Phone: 952-933-1223 Fax: 952-933-7971

www.entrustdatacard.com

Compliance Statements

Liability

The WARNING and CAUTION labels have been placed on the equipment for your safety. Please do not attempt to operate or repair this equipment without adequate training. Any use, operation, or repair in contravention of this document is at your own risk.

Safety

The following basic safety tips are given to ensure safe installation, operation, and maintenance of Entrust Datacard™ equipment.

• Connect equipment to a grounded power source. Do not defeat or bypass the ground lead.

• Place the equipment on a stable surface (table) and ensure floors in the work area are dry and non-slip.

• Know the location of equipment branch circuit interrupters or circuit breakers and how to turn them on and off in case of emergency.

• Know the location of fire extinguishers and how to use them. ABC type extinguishers may be used on electrical fires.

• Know local procedures for first aid and emergency assistance at the customer facility.

• Use adequate lighting at the equipment location.

• Maintain the recommended temperature and humidity range in the equipment area.

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Regulatory Compliance

EMC Compliance Notice

To ensure compliance of the model RX10 retransfer printer to the radiated emissions requirements for class “A” Information Technology Equipment, be sure to use a shielded Ethernet cable when connecting to your network

Notice for USA (FCC Notice)

This equipment has been tested and found to comply with the limits for Class A computing devices, pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with this instruction manual, it may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at their own expense. Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Notice for Canada

Industry Canada

This digital apparatus does not exceed the Class A limits for radio noise for digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications.

Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe A prescrites dans le Règlement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada.

RSS-Gen, Issue 3, December 2010, Section 7.1.3 User Manual Notice

This Device complies with Industry Canada License-exempt RSS standard(s). Operation is subject to the following two conditions: 1) this device may not cause interference, and 2) this device must accept any interference, including interference that may cause undesired operation of the device.

Cet appareil est conforme avec Industrie Canada RSS standard exemptes de licence(s). Son fonctionnement est soumis aux deux conditions suivantes: 1) ce dispositif ne peut causer des interférences, et 2) cet appareil doit accepter toute interférence, y compris les interférences qui peuvent causer un mauvais fonctionnement du dispositif.

Notice for Europe

The EU Declaration of Conformity can be found on EntrustDatacard.com under product compliance.

WARNING: This is a class A product. This equipment is compliant with class A of either CISPR32 or CISPR22. In a domestic/residential environment this equipment may cause radio interference, in which case the user may be required to take adequate measures.

WEEE: The model RX10 retransfer printer uses a lithium coin cell battery. Refer to the service manual for battery removal instructions.

Simplified EU Declaration of Conformity

Entrust Datacard Corporation declares that the following radio equipment: MXD, MX6000, MX6100, PB6500, MX2000, MX2100, SP55k, SP35, SP55, CP40, CP60, CP80, SP75, FP65, SR200, SR300, PX10, PX30, EX30, MPR3800, CR500f, MX1100, RX10, and PB1000 is in compliance with the Directive 2014/53/EU.

The full text of the EU declaration of conformity is available at the following Internet address, https://www.datacard.com/productcompliance.

Intentional Radiator Information

Effective Radiated

Description/Model Number FCC ID Frequency

PX10 Supplies RFID GDI-Q20010 13.56MHz 9.16E-06

PX30 Supplies RFID GDI-Q30030 13.56MHz 9.16E-06

Central Issuance Supplies RFID

LX30, RX10 Supplies RFID GDI-506241001 13.56MHz 3.03E-05

EX30 Supplies RFID GDI-Q30130 13.56MHz 9.16E-06

FP65 Supplies RFID GDI-Q10055 13.56MHz 3.65E-05

Central Issuance Smartcard Coupler

GDI-SID004 13.56MHz 1.96E-07

GDI-50543001 13.56MHz 1.45E-05

Power (ERP) mW

EMC Compliance Notice:

For model RX10/Multi-hopper configurations, to ensure compliance with Conducted Immunity standard EN61000-4-6, use USB cables no longer than three meters in length.

Notice for Australia

This is a Class A product. In a domestic environment this product may cause radio interference, in which case the user may be required to take adequate measures.

Notice for China (Simplified Chinese)

警告

此为 A 级产品，在生活环境中，该产品可能会造成无线电干扰。在这种情况下，可能需要用户对干扰采取切实可行的措施。

Notice for Taiwan (Traditional Chinese)

Notice for Japan

Japanese Voluntary Control Council for Interference (VCCI) class A statement

Korea Communications Commission (KCC) statement

California Proposition 65 Compliance

WARNING: This product contains chemicals, including lead, known to the State of California to cause cancer, and birth defects or other reproductive harm. Wash hands after handling.

WARNING: This product can expose you to chemicals including Di(2-ethylhexyl)phthalate

(DEHP), which is known to the State of California to cause cancer, and Di(2-ethylhexyl)phthalate (DEHP) and Butyl benzyl phthalate (BBP), which are known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov and www.datacard.com/CalifPropWarning.

California Lithium Perchlorate Warning

Perchlorate Material - special handling may apply. See www.dtsc.ca.gov/hazardouswaste/ perchlorate.

This notice is required by California Code of Regulations, Title 22, Division 4.5, Chapter 33: Best Management Practices for Perchlorate Materials. This product/part includes a battery that contains Perchlorate material.

Battery Precaution

CAUTION: Risk of explosion if battery is replaced by an incorrect type. Dispose of used

batteries according to the instructions.

ATTENTION: Risque d’explosion si la batterie est remplacée par un type de batterie incorrect. Jetez les piles usagées selon les instructions.

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Revision Log

CR805 Retransfer Card Printer User’s Guide

Revision Date Description of Changes

01 May 2016 Beta release of this document.

A November 2016 First release of this document.

B August 2017 Added new cleaning procedures and laminator support.

C September 2017 Added multi-hopper support.

D July 2018 Added modular single hopper support and general updates.

E March 2019 Updated the printer cleaning instructions.

Contents

Chapter 1: Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Chapter 2: About the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

About the CR805 Retransfer Card Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

The Front and Right Side of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Single-Hopper Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Multi-Hopper Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Multi-Hopper Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

The Left Side of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

The Back of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Inside the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Printer Configuration Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Multi-Hopper Configuration Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Single Hopper Configuration Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Chapter 3: Using the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Printer Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Tasks and Users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Secure Encryption. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Use the Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Power Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Down Arrow, Up Arrow, and Enter Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

User Button and Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Ribbon Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Card Light. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Use the LCD Panel Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Retrieve the Printer’s Network IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Retrieve an IPv4 Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Retrieve an IPv6 Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Print a Test Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Select a Card Stock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Select a Color Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Load and Replace Supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Load Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Single-Hopper Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Use the Exception Slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Multi-Hopper Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Use the Multi-Hopper Exception Slide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Replace the Ink Ribbon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Replace the Cleaning Sleeve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Replace the Retransfer Film . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Chapter 4: Print Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Print Cards from ID Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Print Cards from Other Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Chapter 5: System Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Maintain the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Printer Cleaning Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Clean the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Use the Isopropanol Cleaning Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Single-Hopper Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Multi-Hopper Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Run the Isopropanol Cleaning Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Use the Adhesive Cleaning Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Single-Hopper Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Multi-Hopper Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Run the Adhesive Cleaning Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Prepare the Printer for Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Clean the Printhead Cam Rollers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Clean the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Use a Cleaning Swab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Use a Lapping Stick . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Empty the Printer Reject Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Chapter 6: Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Locate a Problem Within the Card Production System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Locate a Problem with Basic Printer Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Installation Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

USB Installation Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Network Installation Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Card Printer Driver Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

The Card Printer Driver does not detect the network-connected printer. . . . . . . . . . . . . 67

The Card Printer Driver does not detect the USB-connected printer . . . . . . . . . . . . . . . . 67

Driver status or Windows print queue does not provide expected data . . . . . . . . . . . . . 68

Printer Messages do not display on the PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Card Appearance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Tools for Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Something did not print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Printing includes unexpected data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Print quality concerns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Magnetic Stripe Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

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Laminator Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Advanced Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Printer Card Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Clear a Card Jam in the K1 Horizontal Transport. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Single-Hopper Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Multi-Hopper Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Clear a Card Jam in the K2 Vertical Transport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Clear a Card Jam in the Flipper Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Repair a Broken Ink Ribbon or Retransfer Film . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Messages and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Messages on the Printer LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Printer Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Laminator Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Messages from the Card Printer Driver on the PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Messages from Printer Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Other Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Respond to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Printer Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Close and lock doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

100: Request not supported. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

103: Printer problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

104: Critical problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

105: Magstripe data error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

106: Magstripe data not found . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

107: Magstripe read data error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

108: Magstripe read no data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

111: Card not picked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

112: Card hopper empty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

113: Close cover to continue. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

114: Cover opened during job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

116: Magstripe not available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

117: Reader not available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

120: User paused the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

122: Magstripe format problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

149: Option not installed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

150: Print while unlocked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

151: Failed to lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

152: Insert new card side 2 up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

153: Insert same card side 2 up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

166: C2 supply out or missing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

167: C2 supply not identified . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

168: C2 supply not supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

170: Insert new card side 1 up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

171: Insert same card side 1 up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

172: Insert cleaning card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

xiii

173: Improper shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

175: C2 supply error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

176: C2 supply type error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

228: C1 printhead error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

229: C2 heat sensor error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

230: C2 heater error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

231: C2 heated roller motion error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

232: Retransfer debow error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

233: Smart card contact fail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

234: K1 transport card jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

235: K2 transport card jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

236: Flipper module rotate error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

237: C1 supply out or missing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

238: C1 supply not identified . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

239: C1 supply not supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

240: C1 supply error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

241: C1 supply type error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

242: RT1 reject tray full. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

243: Card lost . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

245: Configuration error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

275: Multi-hopper error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

276: Multi-hopper card jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

277: Multi-hopper pick error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

278: Insert cleaning card in H2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Laminator Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

177: Laminator not available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

196: Laminator error critical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

197: Laminator entry card problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

198: L1 area card problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

199: L2 area card problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

200: Laminator exit card problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

201: L1 supply problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

202: L1 supply out or missing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

203: L1 supply type problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

204: L1 supply not supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

205: L1 supply not identified . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

206: L2 supply problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

207: L2 supply out or missing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

208: L2 supply type problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

209: L2 supply not supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

210: L2 supply not identified . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

211: L1 heater problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

212: L2 heater problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

213: L1 heater sensor problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

214: L2 heater sensor problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

xiv

215: L1 heater roller problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

216: L2 heater roller problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

217: Debow problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

218: Impresser problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

219: Impresser sensor problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

220: Impresser heater problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

221: Bar code scanner problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

222: Firmware version mismatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

223: Laminator system mismatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Driver-Only Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

500: The printer is not available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

501: The printer connection was lost. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

502: The card data is missing or is not usable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

504: The card data is missing or is not usable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

505: USB communication issue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

506: A card is currently processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

507: The printer is unlocked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

508: The printer is shutting down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

509: The printer is offline or suspended. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

510: The printer is unlocked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Driver SDK Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

511: Cannot lock or unlock the printer. Locks are not installed. . . . . . . . . . . . . . . . . 112

512: Cannot lock or unlock the printer. The password is incorrect or invalid. . . . . . 112

513: Cannot lock or unlock the printer. The printer is busy. . . . . . . . . . . . . . . . . . . . . 112

514: Cannot lock or unlock the printer. The cover is open. . . . . . . . . . . . . . . . . . . . . 112

515: Failed to lock or unlock the printer. The locks did not function. . . . . . . . . . . . . 112

516: Timeout expired before bar code could be read. . . . . . . . . . . . . . . . . . . . . . . . 112

517: Wrong printer job ID.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Appendix A: CR805 Card Printer with Inline Lamination . . . . . . . . . . . . . . . . . . . . . . . A-1

About the Laminator System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Outside the Laminator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Laminator Back and Left Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Laminator Status Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3

Laminator Front and Right Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3

Inside the Laminator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4

Laminator Configuration Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5

Laminator Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6

Laminator Overlay Materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6

Load Laminator Overlay Material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8

Card Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-10

Verify Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-10

Empty the Laminator Reject Tray. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-11

Clear a Laminator Card Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-11

Clean the Laminator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-12

xvi

Chapter 1: Introduction

About This Manual

This manual provides user information for the Entrust Datacard™ CR805™ Retransfer Card Printer. The manual includes:

 An overview of printer components and options, and a description of the system label.

 How to use the printer, including how to power the printer on and off, how to use the front

panel and LCD menus, how to print a test card, how to load and replace supplies, and the basics of card processing.

 How to perform routine maintenance and troubleshooting tasks.

An additional Installation and Administrator’s Guide is available for use by administrators or other professionals responsible for setting up the printer. Refer to the Owner’s Library CD.

Intended Audience

The manual is intended for the printer operator who is responsible for printing cards, loading and replacing supplies, maintaining the printer, and troubleshooting error conditions.

Technical Support

Use the following to contact Entrust Datacard Technical Support.

US Phone Number 1-800-328-3996

North America Email: north.america.cust.serv@entrustdatacard.com

Latin America and Caribbean Email: americas@entrustdatacard.com

Europe, Middle East, and Africa

Email: emea.customer.service@entrustdatacard.com

Asia Pacific Email: dcap.admin@entrustdatacard.com

CR805 Retransfer Card Printer User’s Guide 1

2 Introduction

Chapter 2: About the Printer

This chapter describes how to identify and access the components of the CR805 Retransfer Card Printer.

About the CR805 Retransfer Card Printer

The CR805 Retransfer Card Printer uses retransfer technology to produce high-quality, over-theedge printing on a variety of PVC and non-PVC card materials. The retransfer process provides a reliable print quality on card surfaces that have minor variations, such as those due to smart chips or RFID antennas embedded in the card.

The retransfer printing process uses two types of supply: a color pigment ink ribbon and a retransfer film. Heat from a thermal printhead causes the ink pigment to release from the ribbon and adhere to the retransfer material. The film is then bonded to the card using a heat and pressure process that also applies the film to the edges of the card. The printer also has the ability to apply two layers of the retransfer film on the front side or on both sides of a card, for added durability.

The printer supports several types of color ink ribbon. The ribbon typically contains the following panels: cyan, magenta, yellow, black, and primer (CMYKP). Ink ribbons also may include an inhibitor panel that prevents any ink or retransfer material from being applied to areas of the card that have a magnetic stripe or signature panel, or an ultraviolet fluorescent (F) panel. Refer to the printer’s Installation and Administrator’s Guide for a list of ink ribbons available for the printer.

The printer prints at a resolution of 600 x 600 dpi. It can print on one side or both sides of the card. It also can encode data on a magnetic stripe or a smart card chip. Magnetic stripe and contact or contactless smart card capabilities are optional.

A 125-card input and 25-card output hopper are standard on non-locking CR805 card printers. CR805 card printers with locks are manufactured without an input hopper, which allows you to install either a 125-card single hopper, or a multi-hopper with six input hoppers, each with a 125card capacity. An optional 125-card output hopper also is available and can be installed without tools on single-hopper printers. In addition, an optional upgrade kit allows you to install a Wi-Fi Dongle in the printer.

An optional laminator also is available when you purchase your printer, or as a field upgrade (refer to Appendix A: "CR805 Card Printer with Inline Lamination”).

Refer to “Printer Configuration Label” on page 12 for more information about identifying the factory-installed options in the printer.

CR805 Retransfer Card Printer User’s Guide 3

The Front and Right Side of the Printer

Use the following sections to become familiar with the printer.

Single-Hopper Printer

Input Hopper

Printer Access Door

Access Door

Output Hopper

Front Panel

Access Door Handle

Input Hopper Lock

Lock

Input Hopper The input hopper holds cards for printing. The hopper holds

up to 125 cards (0.030 in. or 0.762 mm thickness). Note: the input hopper can be removed from the printer for

secure storage.

Output Hopper The output hopper holds up to 25 completed cards.

Front Panel The front panel allows you to work with the printer. It includes

OWER button, the USER button, status lights, and the LCD

the P panel with navigation keys. Refer to “Use the Front Panel” on

page 19 for a description of the front panel items.

Input Hopper Lock The input hopper lock secures the input hopper. The lock can

be opened using a key, or by using the Card Printer Driver SDK with your application. Refer to the Windows XPS Driver Software Development Kit Programmer’s Reference Guide for more information.

Sending a command to open the lock opens all locks on the printer and on any attached component.

4 About the Printer

Printer Access Door The access door provides access to the printer supplies and to

Access Door Handle The handle allows you to open the printer access door.

Access Door Lock Some printers also may have a lock on the access door. Unlock

Multi-Hopper Printer

the rear access door release. Open the door to replace supplies or clear a card jam. A slot inside the door holds the printer User Reference Guide, which contains instructions for performing routine printer tasks.

the door to access the inside of the printer. The lock can be opened using the key or through a command issued by an application.

Sending a command to open the lock opens all locks on the printer and on any attached component.

Input Hoppers 1–6

Hopper Lock Bars

Output Hopper

Multi-Hopper Lock

Lock Bar Release Button (B1)

Cartridge Release Buttons

Exception Slide

Input Hoppers 1 – 6 Each hopper cartridge in the multi-hopper holds up to 125

cards (0.030 in. or 0.762 mm thickness).

Output Hopper The output hopper holds up to 25 completed cards.

CR805 Retransfer Card Printer User’s Guide 5

Multi-Hopper Lock The multi-hopper lock secures all six input hoppers. The lock

can be opened using a key, or by using the Card Printer Driver SDK with your application. Refer to the Windows XPS Driver Software Development Kit Programmer’s Reference Guide for more information.

Sending a command to open the lock opens all locks on the printer and on any attached component.

Lock Bar Release Button (B1)

The release button (B1) releases the lock bars in front of the input hopper cartridges. Slide the button to the left to release the bars. You must have unlocked the multi-hopper using the key or a software command before the lock bars can be released.

Hopper Lock Bars The lock bars rotate to the left to allow access to the hopper

cartridge doors, so that you can load cards into the cartridges.

Cartridge Release Buttons The cartridge release buttons allow you to remove the

cartridge from the multi-hopper unit. Push in the buttons, squeeze the cartridge, and pull it out from the multi-hopper.

Notes:

 You do not need to remove a hopper cartridge to load

cards.

 Hopper cartridges can be removed for secure storage.

Exception Slide The exception slide allows you to insert a single card into the

printer without unlocking the multi-hopper or opening a hopper cartridge. Refer to “Use the Multi-Hopper Exception

Slide” on page 33.

6 About the Printer

Multi-Hopper Cartridge

The multi-hopper cartridges can be pulled out from the multi-hopper unit. You can remove the cartridges with the cards inside and store them securely, if necessary.

Card Weight

Cartridge Door

Label

Cartridge Door

Release Button

Cartridge Door Release Button

The door release button allows you to open the cartridge door. Press down on the release button.

Retainer

Cartridge Door The cartridge door swings down to provide access to the cartridge

to load cards.

Card Weight The card weight maintains a downward pressure on the loaded

cards so that they enter the printer properly. Lift the card weight to the top of the cartridge and gently pull it forward until it locks in position. A diagram inside the cartridge shows how to position the card weight and load cards.

Note: Do not place the cards on top of the card weight.

Label Retainer The label retainer allows you to insert a paper label inside the

cartridge door. Use a label to identify the cartridge number or the type of cards loaded in each cartridge. Use a flathead screwdriver to open the label retainer door.

CR805 Retransfer Card Printer User’s Guide 7

The Left Side of the Printer

Smart Card/Bar Code Reader USB Connection

USB Connection

Power Connection The power connection provides a plug-in connector for the

Cable Lock Receptacle

Power Connection

Wi-Fi Mounting Cover

Data Port

Network Connection

printer power supply.

Cable Lock Receptacle The receptacle allows you to insert the security plate before

attaching the optional cable lock.

Smart Card/Bar Code Reader USB Connection

The connection allows you to connect a loosely coupled smart card reader and bar code reader (used by some printers) to the computer.

Data Port The data port allows you to connect the printer to another

component, such as a laminator.

Network Connection The network connection allows you to connect the printer

to an Ethernet network.

USB Connection The USB connection allows you to connect the printer

directly to a computer.

Wi-Fi Mounting Cover The mounting cover in Wi-Fi ready system enclosures allows

you to install the optional Wi-Fi Dongle in the printer. Refer to the Wi-Fi Upgrade Installation Instructions for complete information.

8 About the Printer

The Back of the Printer

Rear Access Door

Printer Access Door

Rear Door Fan

Rear Access Door The rear access door allows you to clear a card jam in the

vertical transport. You must open the printer access door to reach the rear access door release (K3). Refer to “Inside the

Printer” on page 10 for information about how to open the

rear access door.

Rear Door Fan The fan provides ventilation in the printer to cool the card

after the retransfer process.

CR805 Retransfer Card Printer User’s Guide 9

Inside the Printer

Ink Ribbon Cartridge Release Button

Ink Ribbon Cartridge (C1)

Retransfer Film Cartridge (C2)

Retransfer Film Cartridge Release Button

Vertical Transport Area

Manual Advance Knob (K2)

Rear Access Door Release (K3)

Manual Advance Knob (K1)

Ink Ribbon Cartridge (C1)

The ink ribbon cartridge (C1) holds the ink print ribbon.

(blue)

Retransfer Film Cartridge (C2)

The retransfer film cartridge (C2) holds the retransfer film.

(yellow)

Cartridge Release Buttons The ink ribbon and retransfer film cartridge release buttons

allow you to remove the cartridges from the printer for loading or error recovery. Press the release button and pull the cartridge out from the printer.

Vertical Transport The vertical transport area houses the magnetic stripe unit

and the smart card reader. Some CR805 printers also may include an optional bar code reader that reads and verifies the bar code on specialized pre-serialized cards.

10 About the Printer

Rear Access Door Release (K3) The rear access door release (K3) opens the rear access

door in the back of the printer to clear a card jam in the vertical transport.

Manual Advance Knob (K1) Manual Advance Knob (K2)

The manual advance knobs allow you to move a card inside the printer (K1) or in the vertical transport area (K2) to clear a card jam. The K2 knob is present only if a magnetic stripe unit or smart card reader is installed in the printer.

The following illustration shows the inside of the printer when the ink ribbon and retransfer cartridges are removed.

Printhead

Cleaning Spindle (C3)

Retransfer Station

Reject Tray (RT1)

Printhead The printhead prints the card data on the retransfer film

using the ink ribbon.

Cleaning Spindle (C3) The cleaning spindle (C3) holds the replaceable cleaning

sleeve, which removes dust and other particles from cards to maintain print quality.

CR805 Retransfer Card Printer User’s Guide 11

Retransfer Station The retransfer station houses the heated roller that bonds

the retransfer film containing the printed image to the surface of the card.

Reject Tray (RT1) The reject tray (RT1) holds unfinished cards or cards that

were not processed properly. Empty the reject tray regularly. Refer to “Empty the Printer Reject Tray” on

page 59.

Note: If your system includes a laminator, the printer reject tray is not used. Cards are placed in the laminator reject tray. Refer to “Laminator Back and Left Side” on page A-2.

Printer Configuration Label

The printer system configuration label shows the components installed when the printer was built. It provides information that is useful when requesting service. The label is located on the inside of the printer access door, and on the printer frame behind the retransfer film cartridge (you must remove the cartridge to see the label).

The label shows the following information:

 Printer model and serial number

 Configuration, which includes the factory-

Configuration Label

installed options in the printer

 Date and country of assembly

 MAC address to use when the printer is connected via an Ethernet network

Additional labels may be attached to the printer to indicate components installed by the dealer or sales group after the printer was manufactured.

12 About the Printer

Option Configuration Code

Input Hopper H0=No Hopper (Modular Single Hopper or Multi-Hopper Ready)

H1=125 Card Input Hopper

Duplex D0=Simplex

D1=Duplex

Magnetic Stripe M1=ISO

M2=JIS blank=No Magnetic Stripe option

Smart Card Sx=Smart Card option, where x indicates the type of smart card

reader installed in the printer (refer to the printer’s Installation and Administrator’s Guide for a list of smart card readers supported by the printer and their option codes)

blank=No Smart Card option

Bar Code Scanner B2=Bar Code Scanner

blank=No Bar Code Scanner

Locks L1=H1 Lock

blank=No locks

Wi-Fi W1=Wi-Fi Dongle

blank=No Wi-Fi

CR805 Retransfer Card Printer User’s Guide 13

Multi-Hopper Configuration Label

The multi-hopper configuration label is located on the back of the multi-hopper. After the multihopper is attached to the printer, a second label should be added on the inside of the printer access door, next to the printer configuration label.

Multi-Hopper Configuration Label

The label shows the following information:

 The name of the multi-hopper module

 Serial number

 Part number

 Configuration code

 Date and country of assembly

Printer Configuration Label

14 About the Printer

Option Configuration Code

Hopper Cassette Type C1=6 125-Card Removable Input Hoppers

Printer Type N1=CR805, CR825, or CE875

Locks L1=Multi-Hopper Lock

blank=No lock

Single Hopper Configuration Label

The single hopper configuration label is located on the back of the modular single hopper. After the hopper is attached to the printer, a second label should be added on the inside of the printer access door, next to the printer configuration label.

Single Hopper Configuration Label

The label shows the following information:

 Serial number

Printer Configuration Label

 Part number

 Configuration code

 Date and country of assembly

CR805 Retransfer Card Printer User’s Guide 15

Option Configuration Code

Hopper Cassette Type C1=125-Card Removable Input Hopper

Printer Type N1=CR805, CR825, or CE875

Locks L1=Hopper Lock

blank=No lock

16 About the Printer

Chapter 3: Using the Printer

This chapter describes how to perform the basic tasks required to operate the printer.

Printer Overview

The CR805 Retransfer Card Printer is used with other equipment and software to create a card personalization system. The system produces cards for a specific purpose, and the cards must meet defined requirements.

Equipment

The system can include:

 A PC, with software to support the printer, such as:

 The XPS Card Printer Driver for Windows.

 ID software designed specifically to capture, format, and save the data for cards, such as

Datacard® TruCredential™ Suite Software.

 A retail application, such as Microsoft Word.

 Capture devices (optional), such as:

 A digital camera connected to the PC to take photos.

 A signature capture pad, fingerprint reader, or PIN pad.

 The printer with supplies and a facility power source.

 A data connection between the printer and PC, which can be a USB connection or a network

connection. (You cannot use both with one printer.)

CR805 Retransfer Card Printer User’s Guide 17

Tasks and Users

Typical roles in a card personalization system include:

 The operator, who makes cards, loads supplies, and handles minor problems such as card

jams.

 The system administrator, who sets up the card printer and other hardware, sets up card

designs, configures card production software, and identifies the best use of the card printer

in the organization

Secure Encryption

Secure encryption means that all data entered is converted into a secure form of code by your software application before it is sent to the system. The printer decrypts the code and sends the data to the magnetic stripe or smart card chip on the card.

The printer uses TLS 1.2 encryption for maximum security. Refer to the printer’s Installation and Administrator’s Guide for complete information about using secure printing.

18 Using the Printer

Use the Front Panel

The front panel of the printer provides the controls you need to operate the system. The front panel controls are described in detail in the following sections.

Power Button

Down Arrow

Power Button

Press the POWER button for 1 to 2 seconds to power on the printer. All lights show steady amber while the printer powers on.

Up Arrow

Enter

LCD Panel

Status Lights

Ribbon Cards

User Light & User Button

To power off the printer, press the P

OWER button for 1 to 2 seconds until the printer begins to shut

down.

To power off the system while processing cards, press the button for 2 or more seconds. Card jobs in the printer do not complete and are sent to the reject tray.

We recommend that you do not unplug the printer power cord to power off the printer.

Down Arrow, Up Arrow, and Enter Key

Use the arrow keys to move through the printer menu system, and the ENTER key to make a selection.

Press the up or down arrow key while the LCD panel displays Ready to display additional information about the printer on line 2, including the firmware version, printer model, serial number, IP address, and supply part numbers. If the system includes a laminator, the laminator firmware version and laminator serial number also display. If you do not press a key for 30 seconds, the LCD panel returns to the default Ready message.

When you use the arrow keys to view the printer IP address, only the IPv4 address displays. To see the IPv6 addresses available to the printer, you must use the LCD Status menu. Refer to “Retrieve an IPv6 Address” on page 25.

CR805 Retransfer Card Printer User’s Guide 19

User Button and Light

The printer’s USER button displays with a border of light that indicates the system status. Use the

SER button to:

 Suspend the printer—press the USER button when the LCD panel displays Ready.

 Clear a message (recover from an error)—press the USER button once.

 Cancel all jobs and clear all pending error messages—press the USER button for two seconds

or more.

 Determine whether the system is ready, busy, or not available. Indicators include the

following. Refer to “Messages and Conditions” on page 84 for a list of the LCD messages that

correspond to the U

Light Description

Off The printer is off or suspended.

Green The printer is ready.

Blinking green The printer is busy.

Amber The printer is not ready.

Blinking amber The printer has an error.

SER light.

OR An attached component has an error.

OR The P

the printer.

OWER button was pressed to turn off

Color Cycle: Amber, Green, Light Green, Off

The printer is not ready or a secure door on the printer is unlocked. The colors cycle quickly.

Close and Lock Doors displays on the LCD panel if no other message is present.

20 Using the Printer

Ribbon Light

The ribbon light indicates the status of a supply in the printer or in an attached component. Indicators include the following. Refer to “Messages and Conditions” on page 84 for a list of the LCD messages that correspond to the ribbon light.

Light Description

Off The supply levels are okay.

Blinking amber A blinking light indicates one of the

Blinking green There is a problem with a supply in an

Card Light

The card light indicates the status of cards in the printer or an attached component. Indicators include the following. Refer to “Messages and Conditions” on page 84 for a list of the LCD messages that correspond to the card light.

Light Description

Off The cards are okay.

following:

 A problem with a printer supply.

 The printer supply level is low. The light

blinks slowly (every 2 seconds).

 The printer supply is out. The light blinks

quickly (every 1/2 second).

attached component.

Blinking amber A blinking light indicates either of the

following:

 No card is detected for the print job.

Insert a card to continue printing.

 A scheduled printer cleaning is due.

Insert a cleaning card now, or set aside time to run a cleaning card. Refer to

“Clean the Printer” on page 47.

Blinking green There is a card problem in an attached

component.

CR805 Retransfer Card Printer User’s Guide 21

Use the LCD Panel Menus

The LCD panel shows the printer’s menu system and displays messages and conditions.

For a list of error messages and recovery information, refer to “Respond to Messages” on

page 89.

22 Using the Printer

When the printer is in the Ready status, the LCD displays the model number of the printer.

Press the USER button to suspend the printer. Then, press ENTER to enter the menu system. Use the arrow keys to move through the menus, and press E

NTER to make a selection. The menu

system has four major branches:

 Use the Maintenance menu to run a cleaning card, print a test card, or reset the locks on a

system with locks.

 Use the Status menu to see settings and data about the printer.

 Use the Configuration menu to change settings.

 Use the Activate menu to enable or disable the printer.

The Activate menu is used only during installation or removal of financial systems that require activation.

HINTS & TIPS

 You can access the menu system when Ready displays on line 1 of the LCD panel.

 The printer returns to the Ready status after 2 minutes of no activity. Changes that have not

been applied are lost.

 To leave a selection without changing the value, press the up or down arrow key until Exit

displays, and then press E

NTER.

Retrieve the Printer’s Network IP Address

You must know the printer IP address to perform some tasks. For example, the XPS Card Printer Driver asks you to enter the network IP address during installation. You also use the IP address when launching Printer Manager, the printer’s web interface, from a browser window.

To display the IP address, you can do one of the following:

 Press the up or down arrow key while the printer displays Ready. Refer to “Down Arrow, Up

Arrow, and Enter Key” on page 19.

 Use the LCD menu system Status menu.

If the printer is configured to use a static IP address, the printer’s front panel displays the address even when the printer is not connected to a network. In addition, the LCD displays a “+” if the network is active, or a “-” if the network is inactive, as a prefix to the static IP address.

CR805 Retransfer Card Printer User’s Guide 23

The printer supports both IPv4 and IPv6 addressing. Because an IPv6 address is much longer than an IPv4 address, the LCD displays the two types of addresses differently.

Retrieve an IPv4 Address

Do the following to display an IPv4 address using the Status menu. You also can display the subnet mask, gateway address, and MAC address, if necessary.

Begin with the printer power connected, and the printer connected to the network.

1. Press the P

OWER button to power on the printer, if necessary.

2. Access the Status menu in the LCD menu:

a. Press the U

b. Press E

SER button to suspend the printer.

NTER to enter the menu system.

c. Press the down arrow to display Status on line 2.

d. Press E

NTER to enter the Status menu.

e. Press the down arrow until Network IPv4 displays

on line 2.

f. Press E

NTER to display the Network IPv4 menu.

3. Press the down arrow until IP Address displays on line 2.

24 Using the Printer

4. Press E

5. Press E

NTER to display the IP address. Record the IP address.

NTER to return to the Network IPv4 menu. Subnet Mask

displays on line 2.

6. Press E

7. Press E

NTER to display the subnet mask. Record it, if necessary.

NTER to return to the Network IPv4 menu. Gateway

Address displays on line 2.

8. Press E

NTER to display the gateway address. Record it, if

necessary.

9. Press E

NTER to return to the Network IPv4 menu.

10. Press the down arrow to scroll to Exit on line 2.

11. Press E

to Ready. The U

NTER. Then, press the USER button to return the printer

SER button glows green.

Retrieve an IPv6 Address

A printer on an IPv6 network can be configured to use one or more of the following methods, depending on how the network is set up:

 Link Local IPv6 address: The printer and PC clients are restricted to the same subnet. Link

local is enabled automatically when IPv6 is enabled and offers the best security for your

network.

 DHCPv6: A DHCPv6 server is externally configured to give out an IPv6 address.

 Stateless Address AutoConfiguration (SLAAC): One or more routers with IPv6 enabled on the

subnet give out a subnet prefix that allows access to IP addresses.

 Manual IPv6 Address: The printer has a designated IPv6 address on a specified subnet. The

address does not change without manual intervention. This is similar to an IPv4 static IP

address.

CR805 Retransfer Card Printer User’s Guide 25

The method used is enabled or disabled using the LCD Configuration menu. Refer to the printer’s Installation and Administrator’s Guide for more information about enabling IPv6.

To display an IPv6 address using the Status menu, do the following.

Begin with the printer power connected, and the printer connected to the network.

1. Press the P

OWER button (if needed) to power on the printer.

2. Access the Status menu in the LCD menu:

a. Press the U

b. Press E

SER button to suspend the printer.

NTER to enter the menu system.

c. Press the down arrow to display Status on line 2.

d. Press E

NTER to enter the Status menu.

e. Press the down arrow until Network IPv6 displays

on line 2.

f. Press E

26 Using the Printer

NTER to display the Network IPv6 menu.

3. Press the down arrow until the address method used by

your network displays on line 2.

 DHCP

 SLAAC

 Manual

 Local

Press ENTER to display the IP address.

The example shows the LCD display for an IPv6 Manual address. DHCP, SLAAC, and Local addresses behave the same, as does the gateway address for a manual address.

An IPv6 address is represented as eight groups of four

hexadecimal digits separated by colons. The address

requires 39 characters to display. Because the LCD is limited

to 16 characters per line, the IPv6 address is spread across

three screens of the LCD. You can press either the down

arrow or the E

NTER key to display the next section of the

address. A digit at the end of line 1 indicates which section of

the address is being displayed.

A stateless (SLAAC) configuration (if enabled) can have multiple values depending on the router setup. The LCD displays up to four SLAAC addresses. An additional digit in line 1 indicates which address is being displayed.

4. Record the address.

5. Press the down arrow until Exit displays on line 2.

6. Press E

NTER. Then, press the USER button to return the printer to Ready. The USER button glows

green.

CR805 Retransfer Card Printer User’s Guide 27

Print a Test Card

The printer includes a test card that prints without using a driver or other source of card data. Use it to verify that the printer is printing correctly. Make sure that cards are in the input hopper and all supplies are loaded before you begin. Refer to “Load and Replace Supplies” on page 31 for complete information.

1. Begin with the printer Ready. The U

SER button shows steady

green.

2. Press the U

SER button to display Suspended on line 1 of the

LCD panel.

3. Press E

4. Press E

NTER to enter the menu system.

NTER to enter the Maintenance menu.

5. Press the down arrow until Test Card displays on line 2.

6. With Test Card displayed on line 2, press E

NTER to display Start

on line 2.

7. Press E

NTER to print the test card.

After the card prints, the printer returns to Ready.

28 Using the Printer

Select a Card Stock

The printer can have up to ten different card stocks defined. For example, one card stock might be used for a general ID card, while others are used for a retail card or a financial debit or credit card. Refer to the Printer Manager section of the printer’s Installation and Administrator’s Guide for more information about card stocks.

You can use the front panel menus to specify the card stock that is loaded in the input hopper or in each multi-hopper cartridge, or the card stock that will be inserted using the exception slot.

Do the following to select the card stock loaded in the input hopper.

1. Press the U

SER button to display Suspended on line 1 of the LCD

panel.

2. Press E

NTER to enter the menu system.

3. Press the down arrow to display Configuration on line 2.

4. Press E

NTER to enter the Configuration menu.

5. Press the down arrow until Hopper displays on line 2, and then

press E

NTER to display the Hopper menu.

6. Press the down arrow until the correct hopper

displays on line 2. You can specify a card stock for

hoppers 1 through 6 in a multi-hopper printer.

7. Press E

NTER to select the card stock loaded in the

input hopper.

8. Press the down arrow until the card stock displays,

and then press E

CR805 Retransfer Card Printer User’s Guide 29

NTER to save your selection.

Select a Color Mode

You can use the front panel menus to select the color mode that best defines the color printing requirements for your site. The color modes are calibrated and installed in the printer during manufacturing.

You also can select the color mode using Printer Manager. Refer to the printer’s Installation and Administrator’s Guide for more information about the color modes available.

Do the following to select the color mode.

1. Press the U

SER button to display Suspended on line 1 of the

LCD panel.

2. Press E

NTER to enter the menu system.

3. Press the down arrow to display Configuration on line 2.

4. Press E

NTER to enter the Configuration menu.

5. Press the down arrow until Color Mode displays on line 2, and

then press E

NTER to display the Color Mode menu.

6. Press the down arrow until the color mode you want to use

displays on line 2, and then press E

NTER to save your

selection.

30 Using the Printer

Load and Replace Supplies

To keep the printer ready to print cards, load blank card stock into the input hopper, load ink ribbon and retransfer film on the appropriate cartridges, and load a cleaning sleeve into the printer.

If your system includes the optional laminator, also load overlay material into the L1 and L2 (if equipped) laminators. Refer to “Load Laminator Overlay Material” on

page A-9, for information about loading the laminator cartridges.

Load Cards

Do the following to load cards in the input hopper. If you plan to insert cards manually using the exception slot, keep a supply of blank cards available.

 Handle cards by the edges only, or wear card inspection gloves approved by Entrust Datacard.

 Cards can stick together. Slide or fan the cards to separate the edges before placing them in

the input hopper.

 Insert ISO magnetic stripe cards with the stripe (back side) facing down and to the right.

 Insert smart cards with the smart card chip facing up and toward the back of the hopper.

A diagram inside the input hopper shows the correct orientation for each type of card.

Single-Hopper Printer

1. Unlock the input hopper lock, if present, and open the

input hopper door.

2. Load the cards into the input hopper. The hopper can

hold up to 125 cards.

3. Close and lock the input hopper, if necessary.

CR805 Retransfer Card Printer User’s Guide 31

Use the Exception Slot

The exception slot allows you to insert a single card, such as a different card type than those loaded in the input hopper. The input hopper does not have to be opened to insert a card through the exception slot.

1. Slide the card into the exception slot.

2. Push the card all the way into the input hopper. The card

slides under any cards already in the input hopper so that

it can be picked.

Multi-Hopper Printer

Do the following to load cards into a multi-hopper cartridge.

1. Unlock the multi-hopper lock.

2. Slide the lock bar release button (B1)

to the left to release the hopper lock

bars.

3. Rotate a lock bar to the left to

provide access to the multi-hopper

input cartridge that you want to load.

4. Press the cartridge release button at

the top of the cartridge and open the

cartridge door.

5. Lift the card weight to the top of the

cartridge and gently pull it forward

until it locks in position.

6. Load the cards into the input hopper

cartridge.

32 Using the Printer

 The diagrams inside the cartridge show how to

position the card weight and load cards. Do not place the cards on top of the card weight.

 You do not need to remove the cartridge from

Card Weight

the multi-hopper.

Cards

7. Close the cartridge door. This releases the card weight so that it is lowered on top of the

cards.

8. Rotate the lock bar back into position.

9. Slide the lock bar release button to the right to lock the lock bars into place.

10. Lock the multi-hopper.

Caution: The lock bars, lock bar release button, and the multi-hopper door lock all must be in the lock position for the printer to operate. If any of the locks are left in the unlock position, the printer issues an error. You must unlock and re-lock all locks to clear the error and place the printer in Ready status.

Use the Multi-Hopper Exception Slide

Use the exception slide to insert a single card into the printer without unlocking the multi-hopper or opening a hopper cartridge.

1. Pull the exception slide out from

the multi-hopper.

2. Insert the card into the exception

slide tray.

3. Push the exception slide back into

the multi-hopper.

The card is pulled into the printer to complete the job.

CR805 Retransfer Card Printer User’s Guide 33

Replace the Ink Ribbon

Replace the ink ribbon when the ribbon runs out.

1. Unlock the printer, if necessary, and open the

printer access door.

2. Press the ink ribbon cartridge release button and

remove the blue ink ribbon cartridge (C1).

3. Place the cartridge on a flat surface with the

spindles facing up.

4. Remove both used spools from the cartridge.

a. Press the blue latch button and slide the

used supply spool out from the cartridge.

b. Press the silver latch button and slide the

full take-up spool out from the cartridge.

c. Follow your site’s guidelines to properly

discard the used ink ribbon.

5. Clean the printer.

Each ink ribbon package contains an isopropanol

cleaning card.

a. Open the ink ribbon package and remove the

cleaning card.

b. Run the cleaning card through the printer.

Refer to “Clean the Printer” on page 47 for complete information about the cleaning process.

Ink Ribbon

Cleaning Sleeve

Isopropanol Cleaning Card

We recommend that you clean the printer after every 250 cards processed and each time you install a new ink ribbon. Refer to the “Printer Cleaning Schedule” on

page 46 for a complete schedule for cleaning the printer.

34 Using the Printer

6. Remove the new ink ribbon from its package. Hold the ribbon cores and pull them up from

the package base.

The package also includes a new cleaning sleeve. Refer to “Replace the Cleaning

Sleeve” on page 36.

7. Install the ink ribbon.

a. Slide the blue supply spool onto the

cartridge until it clicks into place. The supply roll can go on only one way and fits only on the correct side of the cartridge.

b. Route the ink ribbon around the rollers on

the cartridge. A diagram on the cartridge shows the correct routing pattern.

c. Slide the empty silver take-up spool onto

the cartridge until it clicks into place.

d. Turn the take-up spool clockwise just

enough to take up any slack in the ribbon.

8. Continue with “Replace the Cleaning Sleeve”.

CR805 Retransfer Card Printer User’s Guide 35

Replace the Cleaning Sleeve

The cleaning sleeve helps maintain print quality by removing dust and other particles from cards before they travel into the printer. Replace the cleaning sleeve each time you load a new ink ribbon. You also should replace the cleaning sleeve if you notice debris on the printed cards or if the cleaning sleeve is no longer sticky.

You can access the cleaning sleeve when the ink ribbon cartridge is removed from the printer.

1. Remove the cleaning spindle from the printer.

a. Lift up the cleaning spindle handle (C3)

and pull it straight out from the printer.

b. Remove the used cleaning sleeve from

the cleaning spindle and discard it.

2. If you have not already done so, run a

cleaning card through the printer. Refer to

“Clean the Printer” on page 47 for complete

information about the cleaning process.

3. Load the new cleaning sleeve.

a. Slide the new cleaning sleeve onto the

cleaning spindle.

b. Remove the protective wrapper from the cleaning sleeve.

Cleaning Sleeve

Cleaning Spindle

Protective

Wrapper

36 Using the Printer

4. Replace the cleaning spindle in the C3 slot in

the printer.

5. Replace the ink ribbon cartridge in the printer.

6. Close the printer access door and lock the printer,

if necessary.

CR805 Retransfer Card Printer User’s Guide 37

Replace the Retransfer Film

Replace the retransfer film when the film runs out.

1. Unlock the printer, if necessary, and open the printer access door.

2. Press the retransfer film cartridge release

button and remove the yellow retransfer film

cartridge (C2).

3. Place the cartridge on a flat surface with the

spindles facing up.

4. Remove both used spools from the

cartridge.

a. Press the yellow latch button and

slide the used supply spool out from the cartridge.

b. Press the silver latch button and slide

the full take-up spool out from the cartridge.

c. Follow your site’s guidelines to

properly discard the used retransfer film.

5. Remove the new roll of retransfer film from its

package. Hold the film cores and pull them up from

the package base.

38 Using the Printer

6. Install the retransfer film.

a. Slide the yellow supply spool onto the

cartridge until it clicks into place. The supply roll can go on only one way and fits only on the correct side of the cartridge.

b. Route the film around the rollers on

the cartridge. A diagram on the cartridge shows the correct routing

pattern.

c. Slide the empty silver take-up spool

onto the cartridge until it clicks into place.

d. Turn the take-up spool

counterclockwise just enough to take up any slack in the film.

CR805 Retransfer Card Printer User’s Guide 39

7. Remove any incomplete or rejected cards from the reject tray. Refer to “Empty the Printer

Reject Tray” on page 59 for more information.

8. Replace the retransfer film cartridge in the

printer.

9. Close the printer access door and lock the

printer, if necessary.

40 Using the Printer

Chapter 4: Print Cards

This chapter provides an overview of how to use application software to prepare card designs and send card data to the printer.

Before You Begin

Before you start to print cards, make sure that you have met the following requirements:

 Cards are loaded in the printer, or available to insert.

 Ink ribbon and retransfer film are loaded. Refer to “Replace the Ink Ribbon” on page 34 and

“Replace the Retransfer Film” on page 38. If your system includes the optional laminator,

refer to Appendix A: "CR805 Card Printer with Inline Lamination” for information about preparing the laminator.

 The card design is set up. If you need to set up or modify the design, refer to “Elements of

Card Design” in the printer’s Installation and Administrator’s Guide, and the documentation for your card personalization software.

You can use card personalization software, such as TruCredential software, to create and print card designs. The software handles the types of information used on cards and sends it to the printer. If you do not use ID software, you can use a retail PC application, such as Microsoft Word, with the XPS Card Printer Driver, to design and print the cards. With any application, make sure that you test each card design to verify that it is printing correctly and meets your requirements.

You also can:

 Print a test card directly from the printer. Refer to “Print a Test Card” on page 28.

 Print a driver sample card. Refer to “Print a Driver Sample Card” in the XPS Card Printer Driver

User’s Guide.

CR805 Retransfer Card Printer User’s Guide 41

Print Cards from ID Software

Do the following to print cards from ID software. Refer to your application’s documentation for detailed instructions about how to set up a card design and enter the card data.

1. Select a template or design for the card.

2. Enter the data for the card. Follow the instructions for your software.

3. Capture a photo for the card, if necessary.

4. Select the printer, if you use more than one printer.

5. Click the Print button to send the card to the printer.

6. At the printer, insert a card into the printer, if necessary.

Print Cards from Other Software

The following example illustrates how you can use Microsoft Word with the Card Printer Driver to design and print a card. Refer to the XPS Card Printer Driver User’s Guide for complete information about how to set up the XPS Card Printer Driver to print a card from the application.

1. Open Microsoft Word and select File > Print.

2. Select the card printer as the current printer.

42 Print Cards

3. Click Page Setup and select ISO ID-1 Retransfer as the paper size, or set the paper size to

2.23 x 3.51 in. (The ISO ID-1 Retransfer paper size becomes available after you select the card

printer.)

4. Set the margins to 0 (zero).

5. Select an orientation—either Portrait or Landscape.

CR805 Retransfer Card Printer User’s Guide 43

6. Create the card design:

a. Add graphics, such as a company logo or background.

b. Add a photo.

c. Add text information, such as name, address, or employee number.

For information about additional card features, refer to “Elements of Card Design” in your

printer’s Installation and Administrator’s Guide.

7. Click Print to send the card to the printer.

8. At the printer, insert a card into the printer, if necessary.

44 Print Cards

Chapter 5: System Maintenance

This chapter provides information to help you maintain your printer for optimal performance.

Maintain the Printer

The printer performs best when it is cleaned on a regular basis. Follow the cleaning guidelines for your site to keep the printer in good working condition. Refer to the “Printer Cleaning Schedule” on page 46 for cleaning best practices.

You can perform the following tasks to maintain the printer:

 Clean the Printer on page 47

 Clean the Printhead Cam Rollers on page 56

 Clean the Printhead on page 57

 Empty the Printer Reject Tray on page 59

If your printer system includes a laminator, refer to “Empty the Laminator Reject Tray” on

page A-11.

If your printer system includes the optional laminator, refer to “Clean the Laminator” on

page A-12 for information about cleaning the laminator.

CR805 Retransfer Card Printer User’s Guide 45

Printer Cleaning Schedule

The following schedule describes the recommended cleaning intervals for the printer. Follow this schedule to maintain the printer and obtain the best print quality.

The type of card stock you use and the printer environment can affect how often you need to perform the cleaning procedures.

Schedule Action Procedure

Every 250 cards Clean the printer with the isopropanol

cleaning card. Note: You do not need to remove the

ink ribbon and retransfer film cartridges from the printer.

When you change the ink ribbon

Clean the printer with the isopropanol cleaning card.

Note: Remove the ink ribbon and retransfer film cartridges from the printer.

Replace the cleaning sleeve (C3). Refer to “Replace the Cleaning

If you see particles on

Replace the cleaning sleeve (C3). Refer to “Replace the Cleaning

completed cards

Clean the printer with the adhesive cleaning card.

Note: Remove the ink ribbon and retransfer film cartridges from the printer.

Refer to “Use the Isopropanol

Cleaning Card” on page 48.

Refer to “Use the Isopropanol

Cleaning Card” on page 48.

Sleeve” on page 36.

Refer to “Use the Adhesive

Cleaning Card” on page 51.

If you see repeating color dots on completed cards

If you see color or white lines on completed cards

Clean the printhead cam rollers. Refer to “Clean the Printhead

Cam Rollers” on page 56.

 Clean the printhead using the

cleaning swab.

 If print quality continues to

Refer to the “Clean the

Printhead” on page 57

diminish, clean the printhead using the lapping stick.

If your printer includes a rear fan filter, clean the filter every three months. Note: The rear fan filter is not present in all printer models. If the filter is present,

refer to your printer’s User’s Guide for cleaning instructions.

46 System Maintenance

Clean the Printer

The cleaning sleeve removes dust and particles from cards before they enter the printer. However, you also need to clean the inside of the printer regularly to maintain print quality. The cleaning cards remove debris from the inside of the printer and from the transport rollers.

Two different cleaning cards are available to clean the printer:

 A double-sided, isopropanol cleaning card. An isopropanol cleaning card is included in each

ink ribbon package.

 A double-sided, adhesive cleaning card that removes particles that result from the retransfer

process. Use the card if you notice diminished print quality, such as a repeating pattern of

spots on the card. Refer to “Print quality concerns” on page 72 for additional print quality

information.

The cleaning cards may become bowed slightly during shipment. If a card is bowed, insert the card into the printer as shown.

Card Without Bow

Card With Bow

Clean the printer:

 After every 250 cards processed. Use the isopropanol cleaning card.

 Each time you install a new roll of ink ribbon. Refer to “Replace the Ink Ribbon” on page 34.

Use the isopropanol cleaning card.

 If you notice particles on completed cards, or if print quality diminishes. Use the adhesive

cleaning card.

You might need to run a cleaning card more often depending on your environment.

If the printer is located in a dusty environment and will be stored for a long period of time (for example, several months), turn off the printer and cover it with the plastic shipping bag to keep dust and other debris out of the printer.

Keep additional cleaning supplies on hand to clean the printer when needed. Refer to the printer’s Installation and Administrator’s Guide to order additional cleaning supplies.

Use the following procedures to clean the inside of the printer. Refer to the “Printer Cleaning

Schedule” on page 46 for cleaning best practices.

 Use the Isopropanol Cleaning Card on page 48

 Use the Adhesive Cleaning Card on page 51

CR805 Retransfer Card Printer User’s Guide 47

Use the Isopropanol Cleaning Card

Use the isopropanol cleaning card regularly to clean the printer.

If you are cleaning the printer when replacing the ink ribbon, remove both the ink ribbon and retransfer film cartridges and run the cleaning card with the supplies out of the printer. This allows the printer to perform a recalibration procedure as part of the cleaning process. Refer to “Replace the Ink Ribbon” on page 34 and “Replace the

Retransfer Film” on page 38 for more information.

1. Remove the isopropanol cleaning card from the ink ribbon

container.

2. Open the isopropanol cleaning card package and remove the card.

Clean the printer immediately. The cleaning card dries out if it is out

of its package for more than a few minutes.

3. Continue with:

Isopropanol Cleaning Card

 Single-Hopper Printer

 Multi-Hopper Printer on page 49

Single-Hopper Printer

1. Power on the printer, if necessary.

2. Unlock the input hopper lock, if present.

3. Open the input hopper cover.

4. Remove any unprinted cards. Handle the cards by

the edges only, or wear card inspection gloves

approved by Entrust Datacard.

5. Load the cleaning card into the input hopper.

If the cleaning card appears bowed, insert it as shown.

Card Without Bow

Card With Bow

6. Close and lock the input hopper, if necessary.

7. Continue with “Run the Isopropanol Cleaning Card”.

48 System Maintenance

Multi-Hopper Printer

1. Power on the printer, if necessary.

2. Pull out the multi-hopper exception slide and

insert the cleaning card.

If the cleaning card appears bowed, insert it

as shown.

Card Without Bow

Card With Bow

3. Push in the exception slide.

4. Continue with “Run the Isopropanol Cleaning Card”.

Run the Isopropanol Cleaning Card

Use the LCD menu system to run the isopropanol cleaning card.

1. Begin when the printer displays Ready and the U

shows steady green. Press the U

2. Suspended displays on line 1 of the LCD panel. Press E

enter the menu system.

3. Maintenance displays on line 2 of the LCD panel. Press E

to enter the Maintenance menu.

4. Cleaning Card displays on line 2 of the LCD panel. Press E

to enter the Cleaning Card menu.

SER button.

Exception Slide

SER button

NTER to

NTER

5. Isopropanol displays on line 2 of the LCD panel. Press E

NTER

to select the isopropanol cleaning card.

CR805 Retransfer Card Printer User’s Guide 49

6. Start displays on line 2 of the LCD panel. Press ENTER to start

the cleaning process.

7. Insert cleaning card displays on the LCD panel. Press the

SER button to start the cleaning cycle.

The printer moves the card through the printer several

times. If the vertical transport is installed, the card moves

into the transport area and cleans the rollers located there.

When the cleaning cycle completes:

 If the printer does not have locks: The isopropanol cleaning card is ejected into the

output hopper. Remove and discard the cleaning card.

 If the printer has locks: The isopropanol cleaning card is placed in the printer reject tray

(RT1). It can remain in the reject tray until the next time the tray is emptied.

When you clean a system with a laminator, the isopropanol cleaning card moves into the laminator after cleaning the printer and cleans the laminator rollers and card entry area. The cleaning card is ejected into the laminator output hopper or the laminator reject tray. If necessary, open the laminator to remove the cleaning card.

8. Continue with “Prepare the Printer for Use” on page 54.

50 System Maintenance

Use the Adhesive Cleaning Card

Use the adhesive cleaning card to remove particles that result from the retransfer process. Refer to the “Printer Cleaning Schedule” on page 46 for information about when to use the adhesive cleaning card.

Remove the ink ribbon and retransfer film cartridges and run the adhesive cleaning card with the supplies out of the printer. This prevents the cleaning card from sticking to the ink ribbon or retransfer film, and allows the printer to perform a recalibration procedure as part of the cleaning process.

Single-Hopper Printer

1. Power on the printer, if necessary.

2. Remove the ink ribbon and retransfer film

cartridges. Refer to “Replace the Ink Ribbon” on

page 34 and “Replace the Retransfer Film” on

page 38.

3. Unlock the input hopper lock, if present.

4. Open the input hopper cover.

5. Remove any unprinted cards. Handle the cards by

the edges only, or wear card inspection gloves

approved by Entrust Datacard.

6. Peel off the center strips on both sides of the adhesive

cleaning card. Leave the side strips in place.

7. Load the adhesive cleaning card in the input hopper.

If the cleaning card appears bowed, insert it as shown.

Card Without Bow

Card With Bow

8. Close the input hopper and lock the printer.

9. Continue with “Run the Adhesive Cleaning Card” on

page 53.

Peel Off Center Strips Only

CR805 Retransfer Card Printer User’s Guide 51

Multi-Hopper Printer

1. Power on the printer, if necessary.

2. Remove the ink ribbon and retransfer film cartridges. Refer to “Replace the Ink Ribbon” on

page 34 and “Replace the Retransfer Film” on page 38.

3. Unlock the multi-hopper.

a. Unlock the multi-hopper door lock (a).

b. Slide the lock bar release button (B1) to the left to

release the hopper lock bars (b).

c. Rotate the center lock bar to the left to provide access

to the H2 and H5 multi-hopper input cartridges (c).

4. Press the cartridge release button at the top of the H2

cartridge and open the cartridge door (d).

5. Lift the card weight to the top of the cartridge and

gently pull it forward until it locks in position (e).

6. Remove the unprinted cards from the H2 cartridge (f).

Handle the cards by the edges only, or wear card

inspection gloves approved by Entrust Datacard.

7. Peel off the center strips on both sides of the adhesive

cleaning card. Leave the side strips in place.

Peel Off Center Strips Only

52 System Maintenance

8. Load the adhesive cleaning card in the H2 cartridge and close

the cartridge door (g).

If the cleaning card appears bowed, insert it as shown.

Card Without Bow

Card With Bow

Caution: Do not insert the adhesive cleaning card in the exception slide of the multi-hopper.

9. Lock the multi-hopper.

a. Rotate the center lock bar to the right to the lock position.

b. Slide the lock bar release button to the right to lock the lock bars into place.

c. Lock the multi-hopper door lock.

10. Continue with “Run the Adhesive Cleaning Card”.

Run the Adhesive Cleaning Card

Use the LCD menu system to run the adhesive cleaning card.

1. Begin when the printer displays Ready and the U

shows steady green. Press the U

2. Suspended displays on line 1 of the LCD panel. Press E

enter the menu system.

3. Maintenance displays on line 2 of the LCD panel. Press E

to enter the Maintenance menu.

SER button

SER button.

NTER to

NTER

4. Cleaning Card displays on line 2 of the LCD panel. Press E

NTER

to enter the Cleaning Card menu.

5. Isopropanol displays on line 2 of the LCD panel. Press the

down arrow.

CR805 Retransfer Card Printer User’s Guide 53

6. Adhesive displays on line 2 of the LCD panel. Press ENTER to

select the adhesive cleaning card.

7. Start displays on line 2 of the LCD panel. Press E

NTER to start

the cleaning process.

8. The Insert cleaning card message displays on the LCD panel.

Press the U

SER button to start the cleaning cycle.

The printer moves the card through the printer several

times. If the vertical transport is installed, the card moves

into the transport area and cleans the rollers located there.

At the end of the cleaning cycle, the adhesive cleaning card is

ejected into the printer reject tray (RT1).

When you clean a system with a laminator, the adhesive cleaning card moves into the laminator after cleaning the printer and cleans the laminator rollers and card entry area. The cleaning card is ejected into the laminator reject tray. Open the laminator to remove the cleaning card.

Single-Hopper Printer

Multi-Hopper Printer

9. Continue with “Prepare the Printer for Use”.

Prepare the Printer for Use

1. If you removed the ink ribbon and retransfer film cartridges:

a. Unlock the printer, if necessary, and open the printer access door.

b. Remove the used cleaning card and any rejected cards from the printer reject tray (RT1).

Refer to “Empty the Printer Reject Tray” on page 59.

2. Install a new cleaning sleeve, if necessary. Refer to “Replace the Cleaning Sleeve” on page 36

for the steps to follow.

3. Load a new ink ribbon, if necessary. Refer to “Replace the Ink Ribbon” on page 34 for more

information.

4. Replace the ink ribbon and retransfer film cartridges and close the printer access door.

54 System Maintenance

5. Replace the cards in the input hopper of a single-hopper printer, or the H2 cartridge of a

multi-hopper printer. Refer to “Load Cards” on page 31.

6. Lock the printer, if necessary.

7. Press the U

SER button to return the printer to Ready and

make it available to print cards again.

8. Discard the used cleaning card and cleaning sleeve.

HINTS & TIPS

 Use each cleaning card one time only.

 Replace the cleaning sleeve, as needed. Refer to the “Printer Cleaning Schedule” on page 46

for the replacement schedule.

If the card light is blinking amber and there are cards in the input hopper, the printer’s configured cleaning count has been reached and it is time to clean the printer. The number of cards between cleaning is set in the Printer Manager FrontPanel settings. Refer to the printer’s Installation and Administrator’s Guide for complete information about using Printer Manager.

CR805 Retransfer Card Printer User’s Guide 55

Clean the Printhead Cam Rollers

Use the adhesive cleaning card to clean the printhead cam rollers. Refer to the “Printer Cleaning

Schedule” on page 46 for information about when to clean the cam rollers.

1. Power off the printer, if necessary.

2. Unlock the printer, if necessary, and open the printer access door.

3. Remove the retransfer film cartridge (C2) from the

printer.

4. Peel off the center and both side strips from one side of

the adhesive cleaning card.

Peel Off Center and Both Side Strips

5. Insert the cleaning card vertically into the printer between the retransfer cartridge guidepost

and the rollers. Make sure that the adhesive side of the card faces to the right and touches

the rollers.

Move the cleaning card up and down

Ink Ribbon Cartridge

Guidepost

Printhead Cam Rollers

Adhesive Cleaning Card

6. Move the cleaning card up and down along the rollers to remove debris.

7. Replace the retransfer film cartridge and close and lock the printer.

8. Discard the used cleaning card.

56 System Maintenance

Clean the Printhead

Clean the printhead in the following situations:

 If there are unprinted lines on the finished card. This may indicate dirt or contaminants on

the printhead.

 The printhead is touched accidentally. Oils from hands can affect print quality and damage

the printhead.

Use a Cleaning Swab

1. Power off the printer.

2. Unlock the printer, if necessary, and open the

printer access door.

3. Remove the ink ribbon and retransfer film

cartridges.

4. Open and remove a cleaning swab from its package.

Cleaning Swab

5. Using gentle pressure, move the cleaning swab back and forth along the full length of the

heater line on the printhead.

Printhead Heater Line

CR805 Retransfer Card Printer User’s Guide 57

6. Replace the ink ribbon and retransfer film cartridges.

7. Close the printer access door and lock the printer, if necessary.

8. Power on the printer.

9. Print a sample card to verify the quality of printing. Refer to “Print a Test Card” on page 28 for

more information.

Use a Lapping Stick

If the print quality does not improve after using the cleaning swab, clean the printhead using a lapping stick.

1. Repeat step 1 through step 3 on page 57.

2. Open and remove the lapping stick from its package.

Do not remove the pink lapping paper from the lapping stick.

Lapping Paper

3. Repeat step 5 on page 57 using the lapping stick.

4. Open a new cleaning swab and repeat step 5 again to remove any leftover debris loosened by

the lapping stick from the printhead.

5. Repeat step 6 through step 9 to complete the cleaning process.

HINTS & TIPS

 Avoid touching the heater line of the printhead with your fingers. Contamination due to skin

oils eventually can damage the printhead.

 Avoid touching the heater line of the printhead with any sharp objects that can permanently

damage the printhead.

 Use only the cleaning swab and lapping stick to clean the printhead. Other materials can stick

to the printhead and cause damage.

 Use the lapping stick and each cleaning swab one time only. Discard the materials after you

clean the printhead.

58 System Maintenance

Empty the Printer Reject Tray

The printer places rejected cards (unfinished cards or cards that were not processed properly) in the reject tray. You should empty the reject tray whenever the retransfer film is replaced, or more often depending on your procedures. Error message 242, “RT1 reject tray full,” displays on the LCD panel when the reject tray is full.

1. Unlock the printer, if necessary, and open the printer access door.

2. Remove the retransfer film cartridge from the

printer.

3. Remove the rejected cards from the reject tray.

You do not need to remove the reject tray from the printer. You can access the cards in the tray when the retransfer cartridge is removed.

4. Replace the retransfer film cartridge in the printer.

5. Close the printer access door and lock the printer.

Follow your organization’s procedures to track the cards removed and to dispose of them properly.

If your system includes a laminator, the printer reject tray is not used. Cards are placed in the laminator reject tray. Refer to “Empty the Laminator Reject Tray” on

page A-11.

CR805 Retransfer Card Printer User’s Guide 59

60 System Maintenance

Chapter 6: Troubleshooting

This chapter provides information to help you respond to card printer messages. It also explains how to clear card jams and how to recover from other errors.

This section helps you identify and fix basic issues that can occur during printing. Also refer to the XPS Card Printer Driver User’s Guide for additional troubleshooting information.

The section starts with an overview of card production and printer issues you may encounter:

 Locate a Problem Within the Card Production System on page 62

 Locate a Problem with Basic Printer Functions on page 63

This section also describes troubleshooting for the following:

 Installation Problems on page 64

 Card Printer Driver Problems on page 66

 Card Appearance on page 69

 Magnetic Stripe Troubleshooting on page 75

 Laminator Troubleshooting on page 77

 Printer Card Jams on page 80

 Repair a Broken Ink Ribbon or Retransfer Film on page 83

 Messages and Conditions on page 84

 Respond to Messages on page 89

CR805 Retransfer Card Printer User’s Guide 61

Locate a Problem Within the Card Production System

For typical components of the system, refer to “Printer Overview” on page 17. If any one of the following components does not work properly, printing cards can be affected.

 The XPS Card Printer Driver

If you need to reinstall the Card Printer Driver to fix a problem, we recommend you

download the latest version of the driver from https://www.entrustdatacard.com. Click the

Menu icon and select Resource Center > Drivers & Downloads. Click Go Now. Enter your

printer model in the Enter product name or number field, and click Go.

 Card production software

Card production software formats the types of data used to print cards. Make sure that the

card production software features you use work with your printer.

If you do not use card production software, make sure that the software you use supports

the requirements for creating cards. If you use magnetic stripe data, use an application that

saves text as text and not as a graphic. (For example, Microsoft Paint only saves graphic data,

but Adobe Photoshop saves both graphic and text data.) Card Printer Driver fonts and

escapes require that text is sent from the application as text.

 Other components of the system

An ID or badge system usually includes a camera to take photos, and may include other

capture devices for biometric data. The proper use and maintenance of these components is

important to the quality of cards you produce.

62 Troubleshooting

Locate a Problem with Basic Printer Functions

If the system is not working as expected, follow these steps in the order listed to isolate the source of the problem before you contact your service provider.

1. Make sure that the power cord is plugged in and the printer is powered on.

2. Does the printer power on and display Ready on the front panel within one minute?

 If the printer powers on correctly, continue to step 3.

 If the printer powers on, but Improper Shutdown displays on the LCD panel, press the

SER button for approximately two seconds. Ready should display.

 If the printer powers on but does not display Ready, the printer is not working properly.

Request service for the printer.

 If the printer does not power on, make sure that the printer power supply is working

properly. A light on the power supply indicates that it is functioning.

 If the power supply is working properly, request service for the printer from your

system administrator.

 If the power supply is not functioning, replace it and begin with step 1.

3. Print a test card. Refer to “Print a Test Card” on page 28 for more information.

 If the test card prints, the printer is working correctly. Continue to step 4.

 If the test card does not print, the printer is not working correctly. Request service for the

printer.

4. Connect the printer data cable, if necessary. Make sure that you use the same type of cable

(USB or network) used when the printer was installed.

5. If you use the XPS Card Printer Driver, print a driver sample card. For the steps to follow, refer

to the XPS Card Printer Driver User’s Guide.

 If the sample card prints, the printer and driver are communicating correctly. Continue to

step 6.

 If the sample card does not print, the printer and driver have a communication problem.

Determine the cause of the problem and try the sample card again.

If you do not use the Card Printer Driver, ask your service provider or software provider for

assistance.

CR805 Retransfer Card Printer User’s Guide 63

6. Print a card using your card production software.

 If the card prints, your software is working successfully with the printer. Troubleshoot the

card design, if necessary.

 If the card does not print, check the following:

 Is the correct printer selected in the Print Setup or Print dialog box of the

application?

 If the printer produced a blank card, review the page size or other settings.

If the card causes an error, the card might have a type of data the printer does not support.

Installation Problems

This section describes issues that prevent a successful installation and provides recommended solutions to those issues. Select from the following topics:

 USB Installation Troubleshooting on page 65

 Network Installation Troubleshooting on page 66

64 Troubleshooting

USB Installation Troubleshooting

Problem Solution

The cable is loose. Reconnect the USB cable to the ports on the PC and the

printer. Power the printer off, and then back on. If the PC and printer still do not communicate, restart the PC.

The data cable is damaged or frayed.

The system has a temporary communication problem.

The PC USB port does not communicate with the printer USB port.

Power off the printer. Replace the cable if you have a spare. Contact your service provider to order a new data cable.

Check for the following:

 USB extension cables can cause communication problems.

The recommended USB cable is 6-ft. (2 meters) long. Make sure that the cable is rated for USB 2.0 data transmission.

 If you are using a USB hub, a self-powered hub is

recommended.

Power management on the PC has shut down USB communication. Check the following:

 Open Device Manager and the list of USB devices. Disable

shutdown for each hub in the list. Restart the PC to make the changes take effect, if necessary.

 Hibernation on a laptop requires several moments to

enable USB communication. Unplug the USB printer port and then connect it again.

 Replace the PC port or the PC. Contact your PC or port

vendor if you need assistance.

CR805 Retransfer Card Printer User’s Guide 65

Network Installation Troubleshooting

Problem Solution

The network cable is loose.

The Status page of Printer Properties shows the printer is not available, but the printer displays Ready on the LCD panel.

Reconnect the data cable to the network port and the printer. Restart the printer.

Follow your network troubleshooting procedures to isolate and test each component of the computer-to-printer communication link.

Suggestions:

 Verify the computer-to-network connection by accessing a

network resource, such as a network drive.

 The network administrator can test communication

between a server and the printer.

 Make sure that the user is logged on to the network.

The printer is not configured with the correct network address

Make sure that the server name or IP address is entered in the Port Settings or Configure Port dialog box on the computer. For more information about retrieving the printer’s IP address, refer to “Retrieve the Printer’s Network IP Address” on page 23.

Make sure that Ready displays on the printer's LCD panel.

Card Printer Driver Problems

The Card Printer Driver and printer can have the following communication problems:

 The Card Printer Driver does not detect the network-connected printer on page 67.

 The Card Printer Driver does not detect the USB-connected printer on page 67.

 Driver status or Windows print queue does not provide expected data on page 68.

 Printer Messages do not display on the PC on page 69.

66 Troubleshooting

The Card Printer Driver does not detect the networkconnected printer

Problem Solution

The Printer Properties > Status tab shows the

printer is not available.

Message 500 displays after you send a card to print.

The network is not operating properly.

The printer is not connected to the network, or the PC is not connected to the network.

Make sure that you use the same type of data cable—USB or network—that was used when the printer was installed. You cannot switch the type of data cable after installation.

Make sure that the current printer IP address is the same as the IP address on the Printer Properties > Ports tab. For more information about retrieving the printer’s IP address, refer to

“Retrieve the Printer’s Network IP Address” on page 23.

If this happens often, consider switching from DHCP network addressing to static IP addressing. For more information about setting the Card Printer Driver network communication value, refer to the “Printer Manager” section of the card printer’s Installation and Administrator’s Guide.

Test the network using another device and fix or report network problems. To test the network, print to a different (paper) printer or verify the availability of network drives.

Make sure that both ends of the data cable are connected. Replace defective cables if needed.

The Card Printer Driver does not detect the USB-connected printer

Problem Solution

The Printer Properties > Status tab shows the

printer is available, but Message 500 displays after you send a card to print.

CR805 Retransfer Card Printer User’s Guide 67

Make sure that you use the same type of data cable—USB or network—that was used when the printer was installed. You cannot switch the type of data cable after installation.

Make sure that both ends of the data cable are connected. Replace a defective USB cable if needed.

Driver status or Windows print queue does not provide expected data

Problem Solution

The Card Printer Driver sample card or magnetic stripe test cards do not print.

The Ribbon Low light on the printer and the Card Printer Driver status do not match.

A print job disappears from the print queue but does not print.

The Card Printer Driver Printer Status page shows a USB-connected printer as Ready, but a card sent to the printer does not print.

Enable bidirectional support must be selected on the Printer Properties > Ports tab to allow printing from the Card Printer

Driver.

The percentage of ribbon remaining that causes the printer Ribbon Low light can be set using the Printer Manager FrontPanel printer setting. The driver displays the actual percentage of ribbon remaining and cannot be changed. As a result, the indicators may not be in agreement.

The printer USB cable was disconnected after the application sent the job. Reconnect the cable and try the job again.

The Windows print queue is offline. This can result if the printer is powered on before the computer. Do one of the following:

 Unplug the USB cable, and plug it back in.

 Place the print queue online:

– Open the Devices and Printers control panel.

– Right-click the printer icon and select See what’s printing

to display Windows Print Manager.

– Clear the check mark from Use Printer Offline in the

Printer drop-down list.

We recommend that you turn on the PC and wait until it has started. Then, power on the printer.

68 Troubleshooting

Printer Messages do not display on the PC

Problem Solution

A USB-connected printer issues a message on the LCD but the message does not display on the PC.

Windows has a 15-character limit for the computer name. If the computer name is longer than 15 characters, it treats the name as not valid and does not display the message. Do the following to change the computer name:

1. Press the USER button on the printer to clear the message on

2. On the PC, open Control Panel/System and Security/System.

3. Locate the computer name and click Change settings.

4. Click Change on the System Properties window.

5. Enter the new computer name on the Computer Name/

Note: If your computer is part of a corporate domain, you may not be allowed to change the computer name. Contact your network administrator for more information.

Card Appearance

Card appearance problems can be caused by many different factors. Click the link below that best describes the card appearance issue on the printed card.

 Something did not print

the LCD.

Domain Changes dialog box and click OK.

 Printing includes unexpected data on page 71

 Print quality concerns on page 72

Tools for Troubleshooting

The tools for troubleshooting a problem include the supplies and equipment you use to print cards:

 Blank cards to print, used at several stages of troubleshooting

 Ink ribbon and retransfer film

 Cleaning supplies, especially printer cleaning cards and a cleaning swab

CR805 Retransfer Card Printer User’s Guide 69

Something did not print

Problem Probable Cause Solution

Nothing printed on the card.

The Disable Printing option in the Card Printer Driver is set to All, Front, or Back.

The ink ribbon or retransfer film is loaded incorrectly.

The page size was not set to the correct size.

Open the Preferences > Layout > Advanced tab and change Disable Printing to Off.

Remove the supply and install it correctly.

 If you use the Card printer Driver, use the

page setup feature of your application to set the page size to ISO ID-1 Retransfer. The correct page size is available after you select the printer.

Note: Some older applications, such as Datacard® ID Works® or IDCentre™, do not support the ISO ID-1 Retransfer paper size used by the CR805 retransfer printer. If your application does not, select the ISO ID-1 (85.60 x 53.98 mm) paper size in the Card Printer Driver. The driver adjusts the image so that it prints correctly on the larger image canvas used by the retransfer printer. Refer to the XPS Card Printer Driver User’s Guide for more information.

 If you use TruCredential software or

another card production application, refer to your user documentation for information about how to specify the page size.

70 Troubleshooting

Printing includes unexpected data

Problem Probable Cause Solution

Text that was intended for the magnetic stripe printed on the card instead.

Several blank cards are ejected before the full card prints.

The magnetic stripe font was not applied to the text.

The escape was typed incorrectly.

The text to encode was longer than one line.

The application uses the page size that is in effect when a card design document is created. Setting the page size after creating the document can cause errors.

Refer to “Magnetic Stripe Fonts” in the XPS Card Printer Driver User’s Guide.

Refer to “Magnetic Stripe Escapes” in the XPS Card Printer Driver User’s Guide.

Reduce the font size to keep all text on one line.

Use the page setup feature of the application to set the page size before creating the document. Consider creating a template for cards that opens at the correct page size.

CR805 Retransfer Card Printer User’s Guide 71

Print quality concerns

Problem Probable Cause Solution

One or more color or white streaks appear on the card.

Non-repeating color dots appear on multiple printed cards.

Repeating color dots appear on multiple printed cards.

One color panel is not aligned correctly with other color panels.

Card with darkly colored areas are not printing properly.

Dust or debris on the printhead.

Dust or debris on the ink ribbon or retransfer film.

Dust or debris on the cam rollers located opposite the printhead.

The ink ribbon or retransfer film is slipping.

The card includes very dark areas.

 Try printing another card as the dust may

no longer be on the printhead.

 Clean the printhead. Refer to “Clean the

Printhead” on page 57.

 If the printhead is damaged, contact your

service provider.

Advance the ink ribbon or retransfer film, or install new supplies.

Clean the printhead cam rollers with an adhesive cleaning card. Refer to “Clean the

Printhead Cam Rollers” on page 56.

Contact your service provider to adjust the tension on the ink ribbon or retransfer film.

 If possible, change the design to use

smaller areas of dark color.

 Use a different color ink ribbon. Contact

your service provider for more information.

Color printing is darker than intended.

The black (K) panel of the ink ribbon is used to darken other colors, in

Refer to “Elements of Card Design” in the printer’s Installation and Administrator’s

Guide for suggestions and printing guidelines. addition to printing any black elements. The black ink is beneath the color (YMC) and UV (F) pigments when they are placed on the card.

72 Troubleshooting

Problem Probable Cause Solution

Part of the printed image is discolored or blurred.

The printed card has small unprinted areas.

The cards have fingerprints or debris on them.

 Make sure that cards are clean. Handle

cards carefully. Refer to “Card Quality Guidelines” in the printer’s Installation and Administrator’s Guide.

 Use cards that meet the requirements for

the printer. Refer to “Cards” in the printer’s Installation and Administrator’s Guide.

The transport rollers are dirty.

Clean the printer and replace the cleaning

sleeve. Refer to the “Printer Cleaning

Schedule” on page 46 and “Replace the

Cleaning Sleeve” on page 36.

The printhead is dirty. Clean the printhead. Refer to “Clean the

Printhead” on page 57.

Unprinted cards have scratches.

Handle cards carefully. Refer to “Card Quality

Guidelines” in the printer’s Installation and

Administrator’s Guide.

The transport rollers are dirty.

Clean the printer. Refer to the “Printer

Cleaning Schedule” on page 46.

Wrinkles appear on the card.

The supplies are wrinkled.

The printer firmware is not current.

 Check the ink ribbon and retransfer film. If

either is wrinkled, advance the supply in the cartridge to an unwrinkled section.

 Replace the supplies, if necessary.

Update the printer to the current firmware

version. Firmware updates often contain fixes

for common printing issues.

CR805 Retransfer Card Printer User’s Guide 73

Problem Probable Cause Solution

The card has trapped dust or debris.

Retransfer material appears on the magnetic stripe, signature panel, or smart card chip.

Particles from the retransfer process (flash) can accumulate inside the printer.

The card stock may have embedded particles.

Blocking regions are not set up correctly.

Clean the printer and printhead cam rollers.

Refer to the “Printer Cleaning Schedule” on

page 46 and “Clean the Printhead Cam

Rollers” on page 56.

Note: You may need to run multiple cleaning

cycles to remove all particles from the printer.

Check your cards for defects. Replace the card

stock, if necessary.

 Make sure that the blocking regions for

card features are set up properly. Use the blocking regions in your card design software, or define custom regions. Refer to “Non-Printing Areas” in the printer’s Installation and Administrator’s Guide and “Escapes” in the XPS Card Printer Driver User’s Guide.

Note: The location and dimensions of the blocking regions can vary depending on the card stock you use.

 Clean the printer. Refer to the “Printer

Cleaning Schedule” on page 46.

74 Troubleshooting

Magnetic Stripe Troubleshooting

To begin troubleshooting a magnetic stripe problem, you can print a magnetic stripe test card from the Card Printer Driver. For the steps to follow, refer “Print a Driver Sample Card” in the XPS Card Printer Driver User’s Guide.

The printer uses the coercivity set using the LCD panel or in Printer Manager, and the data format set using Printer Manager.

Problem Solution

Cards are not loaded correctly.

Cards do not have a magnetic stripe.

The card has dirt or damage on the magnetic stripe.

The magnetic stripe on the card is low-coercivity material and the High Coercivity setting is selected.

The magnetic stripe on the card is high-coercivity material and the Low Coercivity setting is selected.

Load ISO cards with the magnetic stripe (back side) facing down and to the right. Refer to “Load Cards” on page 31.

Load magnetic stripe cards in the input hopper. If the cards have a magnetic stripe, check the quality of the cards. Change card stock, if needed.

Encode and send a new card to print. If an error message indicates a magnetic stripe problem, run a cleaning card to clean the magnetic stripe head. Refer to the “Printer Cleaning

Schedule” on page 46.

To use the cards you have, select low-coercivity encoding. Refer to “MagStripeGeneral” in the printer’s Installation and Administrator’s Guide for more information. To encode with high coercivity, obtain cards manufactured for high-coercivity encoding.

To use the cards you have, select high-coercivity encoding. Refer to “MagStripeGeneral” in the printer’s Installation and Administrator’s Guide for more information. To encode with low coercivity, obtain cards manufactured for low-coercivity encoding.

The data for this job includes characters not allowed by the magnetic stripe format selected for the track.

CR805 Retransfer Card Printer User’s Guide 75

Cancel the current print job. Make sure that you know which characters are allowed on the track. Change the data to be encoded, and resend the print job. Refer to “Magnetic Stripe Design” in the printer’s Installation and Administrator’s Guide for more information.

Problem Solution

The magnetic stripe data was sent in an encoding format not supported by the track.

The application sent track data for a track not supported by the magnetic stripe module.

Review the encoding format setting for the tracks in Printer Manager. Refer to “MagStripeGeneral” in the printer’s Installation and Administrator’s Guide for more information. Make sure that the application is using the selected encoding format for the track.

If the application and track are set to the same format, and the error message displays repeatedly, contact the application provider for assistance.

Verify the type of magnetic stripe option in the printer. If the printer label indicates a 3-track ISO module, you can

send data for tracks 1, 2, and 3. If the printer label indicates a single-track JIS module, you can

send data for track 1. The magnetic stripe option and cards must be capable of

accepting and encoding each track of data sent by the card production software.

76 Troubleshooting

Laminator Troubleshooting

If your system includes the optional laminator, also check for the following.

Problem Probable Cause Solution

Cards are bowed too much following lamination.

The patch comes off when the card is flexed.

The Debow card option is not selected.

Debow time is not set correctly.

The temperature is too high for the card stock used.

The card stock doesn’t work with the overlay.

The temperature is too low for the overlay material.

Select the Debow card option in the Card

Printer Driver. Refer to the XPS Card Printer

Driver User’s Guide.

Change the card debow time. Refer to the

Printer Manager “Laminator” section of the

printer’s Installation and Administrator’s

Guide.

Lower the laminator temperature for the

overlay material. Refer to the Printer

Manager “Laminate Type” section of the

printer’s Installation and Administrator’s

Guide.

Switch to a different card stock.

Increase the laminator temperature for the

overlay material. Refer to the Printer

Manager “Laminate Type” section of the

printer’s Installation and Administrator’s

Guide.

A patch is stuck to the heated roller.

Clean the laminator. Refer to “Clean the

Laminator” on page A-12. If the problem

continues to occur, contact your service

provider.

There are scratches or particles under the patch.

The inside of the printer is dirty.

The supplies have debris on them.

Clean the printer. Refer to the “Printer

Cleaning Schedule” on page 46.

Store and handle supplies carefully. Keep

supplies in the original packaging until you

are ready to use them.

There are repeating marks on the patch.

The heated roller is dirty. Clean the laminator. Refer to “Clean the

Laminator” on page A-12. If the problem

continues to occur, contact your service

provider.

CR805 Retransfer Card Printer User’s Guide 77

Problem Probable Cause Solution

The patch doesn’t adhere to the trailing edge of the card.

The patch is not centered between the long edges of the card.

The overlay is wound incorrectly on the takeup spool.

The overlay is not loaded correctly in the cartridge.

The laminator cartridge is not fully seated in the laminator.

The overlay material is wound unevenly on the supply roll.

The laminator cartridge is damaged.

Process another card to allow the overlay

material to reset itself. If it doesn’t, remove

the cartridge and turn the take-up spool

clockwise several turns.

Load the overlay material correctly. Refer to

“Load Laminator Overlay Material” on

page A-8.

Make sure that the cartridge is seated in the

laminator properly.

Process several cards to allow the overlay

material to center itself.

Align the edges of the overlay on the take-up

spool.

Replace the laminator cartridge. Refer to the

printer’s Installation and Administrator’s

Guide for information about ordering

replacement parts.

The patch has wavy lines along the length of the card.

The patch shows opaque areas at the leading edge of the card.

The temperature for applying the overlay is set too high.

The heated roller is damaged.

The card has features, such as a smart card chip, that interfere with application of the overlay.

The temperature for applying the overlay is too high.

Decrease the laminator temperature setting.

Refer to the Printer Manager “Laminate

Type” section of the printer’s Installation and

Administrator’s Guide.

Power down the system. Contact your service

provider for assistance.

Use the correct patch material for your card

type. Refer to “Laminator Overlay Materials”

on page A-6 for a description of overlay

types.

Decrease the laminator temperature setting.

Refer to the Printer Manager “Laminate

Type” section of the printer’s Installation and

Administrator’s Guide.

If the problem continues to occur, contact

your service provider for assistance.

78 Troubleshooting

Problem Probable Cause Solution

The patch extends beyond one of the short edges of the card.

The patch is missing from the finished card.

There is slack in the overlay material.

The overlay material is wound incorrectly on the take-up spool.

The card or overlay registration settings are not correct.

The supply spool is not positioned correctly in the cartridge.

The overlay was moved on the spool and the patch was used previously.

The Card Printer Driver Laminate card setting was set to Do not apply.

Process another card to allow the overlay

material to reset itself.

Remove the laminator cartridge and turn the

take-up spool clockwise several turns.

Contact your service provider for assistance.

Make sure that the overlay is loaded

correctly. Refer to “Load Laminator Overlay

Material” on page A-8.

Advance the overlay past the used area. If the

problem continues to occur, contact your

service provider.

Change the Laminate card setting to apply

the overlay. Refer to the XPS Card Printer

Driver User’s Guide for information about

specifying lamination settings.

Advanced Troubleshooting Tools

Printer Manager provides access to card design settings and additional troubleshooting tools. Printer Manager also allows you to perform advanced troubleshooting with the guidance of your service provider. Refer to the “Printer Manager” section in the printer’s Installation and Administrator’s Guide for more information.

CR805 Retransfer Card Printer User’s Guide 79

Printer Card Jams

A card jam occurs when the card does not reach the proper position for the next action, such as printing or ejecting the card. The error condition that displays on the LCD helps you identify the location of the card jam.

If your system includes the optional laminator, refer to “Clear a Laminator Card Jam” on page A-11.

Clear a Card Jam in the K1 Horizontal Transport

If message 234: “K1 transport card jam” displays, you usually can resolve the error by pressing

SER button to move the card into the reject tray. If the error persists, do the following to

the U remove the card from the printer.

Single-Hopper Printer

1. Unlock the printer, if necessary, and open the

printer access door.

2. Remove the retransfer film cartridge.

3. Turn the K1 manual advance knob

counterclockwise to move the jammed card into the output hopper.

4. Remove the card through the output

hopper.

5. Replace the retransfer film cartridge and

close the printer access door.

6. Lock the printer, if necessary.

7. Press the U

SER button on the printer to

clear the message.

K1 Manual Advance Knob

80 Troubleshooting

Multi-Hopper Printer

1. Unlock the printer and open

the printer access door.

2. Remove the ink ribbon and

retransfer film cartridges.

3. Locate the card in the printer.

Turn the K1 manual advance knob if necessary to gain access to the card.

4. Reach into the printer and

remove the card.

5. Replace the ink ribbon and retransfer film cartridges.

6. Close the printer access door and lock the printer.

7. Press the U

SER button on the printer to clear the message.

HINTS & TIPS

Check the ink ribbon and retransfer film to make sure that they are not broken. Refer to “Repair a

Broken Ink Ribbon or Retransfer Film” on page 83.

Clear a Card Jam in the K2 Vertical Transport

The vertical transport houses the magnetic stripe module and smart card reader. If message 235: “K2 transport card jam” displays, you usually can resolve the error by pressing the U button to move the card into the reject tray. If the error persists, do the following to remove the card from the printer.

1. Unlock the printer, if necessary, and open

the printer access door.

2. Press the K3 rear access door release to

open the rear access door.

3. Turn the K2 manual advance knob

counterclockwise to move the jammed card inside the vertical transport until it is accessible through the rear access door.

K2 Manual Advance Knob

K3 Rear Access Door Release

SER

CR805 Retransfer Card Printer User’s Guide 81

4. Remove the card through the rear access

door.

5. Close the rear access door.

6. Close the printer access door and lock the

printer, if necessary.

7. Press the U

SER button on the printer to clear

the message.

Clear a Card Jam in the Flipper Module

Do the following if message 236: “Flipper module rotate error” displays.

1. Unlock the printer, if necessary, and open the printer

access door.

2. Press the K3 rear access door release to open the rear

access door.

3. Reach into the flipper module and rotate

it until you can access the card.

4. Remove the card through the rear access

door.

5. Close the rear access door.

6. Close the printer access door and lock

the printer, if necessary.

7. Press the U

SER button on the printer to

clear the message.

82 Troubleshooting

Repair a Broken Ink Ribbon or Retransfer Film

If the ink ribbon or retransfer film breaks, one of the following messages displays on the printer LCD:

 240, C1 supply error There is a problem with the ink ribbon.

 175, C2 supply error There is a problem with the retransfer film.

1. Unlock the printer. if necessary, and open the printer access door.

2. Remove the cartridge with the damaged supply from the printer.

Ink Ribbon Cartridge

Retransfer Film Cartridge

3. Trim the ends of the broken ribbon or film evenly.

Do not remove the used ink ribbon or retransfer film from the take-up spool. Removing, and then reinstalling, the supply on the take-up spool may cause

printing issues.

4. Align the ends of the broken media evenly and apply adhesive tape to secure them.

Ink Ribbon

Retransfer Film

Tape

5. Turn the take-up spool until the mended portion is wound onto the spool two or three turns.

Make sure that the ink ribbon or retransfer film is routed as shown on the cartridge and that there are no wrinkles in the supply.

CR805 Retransfer Card Printer User’s Guide 83

6. Remove any slack in the ink ribbon or retransfer film.

7. Reinstall the cartridge into the printer until it clicks into position.

8. Close the printer access door and lock the printer, if necessary.

Messages and Conditions

When the system cannot process the card sent, it issues a condition. Conditions display on the LCD panel on the front panel of the printer. When you use the Card Printer Driver, the printer driver also displays the condition as a message on the PC that sent the print job. Refer to the following for more information:

 Messages on the Printer LCD

 Messages from the Card Printer Driver on the PC on page 88

 Messages from Printer Manager on page 89

 Other Messages on page 89

Messages on the Printer LCD

All messages are associated with a print job. The printer issues messages that focus on recovering from problems.

 The printer displays a message number and a short description for each message.

 If asked by Technical Support, press the down arrow to display a service code that further

isolates the cause of the error.

 If more than one message was issued, the next message displays after you correct the

problem and press the U

 The lights on the front panel flash while messages display on the LCD panel.

Printer Messages

No. LCD Message User Light Supply Light Card Light

– Close and lock doors Color Cycle Off Off

100 Request not supported Amber Flash Off Off

SER button.

103 Printer problem Amber Flash Off Off

104 Critical problem Amber Flash Amber Flash Amber Flash

105 Magstripe data error Amber Flash Off Off

106 Magstripe data not found Off Off Amber Flash

84 Troubleshooting

Entrust Datacard 523442001 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Chapter 1: Introduction

About This Manual

Intended Audience

Technical Support

Chapter 2: About the Printer

About the CR805 Retransfer Card Printer

The Front and Right Side of the Printer

Single-Hopper Printer

Multi-Hopper Printer

Multi-Hopper Cartridge

The Left Side of the Printer

The Back of the Printer

Inside the Printer

Printer Configuration Label

Multi-Hopper Configuration Label

Single Hopper Configuration Label

Chapter 3: Using the Printer

Printer Overview

Equipment

Tasks and Users

Secure Encryption

Use the Front Panel

Power Button

Down Arrow, Up Arrow, and Enter Key

User Button and Light

Ribbon Light

Card Light

Use the LCD Panel Menus

Retrieve the Printer’s Network IP Address

Retrieve an IPv4 Address

Retrieve an IPv6 Address

Print a Test Card

Select a Card Stock

Select a Color Mode

Load and Replace Supplies

Load Cards

Single-Hopper Printer

Use the Exception Slot

Multi-Hopper Printer

Use the Multi-Hopper Exception Slide

Replace the Ink Ribbon

Replace the Cleaning Sleeve

Replace the Retransfer Film

Chapter 4: Print Cards

Before You Begin

Print Cards from ID Software

Print Cards from Other Software

Chapter 5: System Maintenance

Maintain the Printer

Printer Cleaning Schedule

Clean the Printer

Use the Isopropanol Cleaning Card

Single-Hopper Printer

Multi-Hopper Printer

Run the Isopropanol Cleaning Card

Use the Adhesive Cleaning Card

Single-Hopper Printer

Multi-Hopper Printer

Run the Adhesive Cleaning Card

Prepare the Printer for Use

Clean the Printhead Cam Rollers

Clean the Printhead

Use a Cleaning Swab

Use a Lapping Stick

Empty the Printer Reject Tray

Chapter 6: Troubleshooting

Locate a Problem Within the Card Production System

Locate a Problem with Basic Printer Functions

Installation Problems

USB Installation Troubleshooting

Network Installation Troubleshooting

Card Printer Driver Problems

The Card Printer Driver does not detect the USB-connected printer

Driver status or Windows print queue does not provide expected data

Printer Messages do not display on the PC

Card Appearance