Enmotion GP4671 User Manual

RECESSED AUTOMATED
TOWEL DISPENSER

TROUBLESHOOTING

GUIDE

CUSTOMIZE YOUR SYSTEM TO MEET THE NEEDS

OF YOUR WASHROOM ENVIRONMENT.

Soft, Absorbent Towel:

Fast and Pleasant

hand-drying experience

Electronic Eye Sensor:

Touchless Dispensing

Sensor Icon Panel

Paper

Maintenance

Needed

Dispensing

Activity

Low

Battery

Indicator

Long-Lasting, Standard

Alkaline D-cell Batteries:

Easy and low

maintenance requirements

Magnetic Strip

Sensor Mode

Hang Mode

Time Delay

Adjustable Dispenser Settings:

Choose sheet length, time delay, sensor

range and dispenser mode option

Paper Length

Paper Feed Button

enMotion®TECHNOLOGY:

Electronic Eye SENSOR: located in front of dispenser under Hand
Low Battery Voltage LED: Confirms battery replacement required; red light on front of dispenser will blink when batteries are low
Long-lasting, Standard Alkaline D-Cell Batteries: (4) required, initially included with each dispenser
Adjustable Dispenser Settings: Adjust hang mode, sheet length, time-delay and sensor range, located inside dispenser lower, right-hand side
Date Stamp: Date of manufacturer, located inside dispenser and is visible after removal of battery cartridge
Automatic Transfer: Better control over service interval

PROBLEM

1.0 Batteries installed, depress manual
button, but unit does not function.

SOLUTION

1.1. Batteries may not be correct type to operate properly.

Batteries must be D size alkaline.

1.2. Batteries are low, dead or damaged.

1.2.1 Try complete new set or check voltage with meter.

1.3. Batteries not installed in the correct orientation.

1.3.1 Verify the battery positions match the graphics in the bottom of the

compartment.

1.4. Unit's battery contacts damaged or dislodged.

1.4.1 Check contacts to make sure they contact the batteries correctly.

If not, the contacts can be repositioned using a screw driver, just bend the
contacts into better position.

2.0 Batteries installed, manual button
functions, paper loaded, cover
closed, activate a sensor, but
unit does not function.

3.0 Unit does not function,LowBattery
light flashing.

2.1. If hand is waved too quickly, sensor may not detect. Wait_, try again.

2.2. The 5 second wait period between closing cover and unit function

has not elapsed.

2.3. Open and close cover to reset electronics.

2.4. Refer to items from condition 1.

2.5. Cover magnet (X) is not in the correct position or missing.

2.5.1. The cylindrical magnet is attached to the backside of the lens. The

magnet must be present for the unit to operate when the cover is closed.
The magnet is attached to the lens using a cap. If the magnet is missing, a
replacement lens and cap are required. The lens has 2 clips to hold the
magnet and cap in place. If either is damaged or missing the lens will also
need replacement. When the cover is closed, the magnet operates a shut
off switch in the mechanism allowing the unit to operate. If the magnet is
loose, a spot of super-glue will hold in place. Allow 24 hours for the glue to
set completely.

2.5.2. Check to make sure the cover has not been damaged. The magnet
must align correctly with the magnet pocket provided in the mechanism.
Cover may need replacement.

2.6. The transparent lens is scratched, damaged or obstructed.

2.6.1. The lens must allow the sensor to detect movement. If damaged,

replacement is required.

2.6.2. Remove all obstructions. The unit is packaged with a clear static
plastic film over the lens for protection. It must be removed to function
properly.

3.1. Check paper path for obstruction.

3.2. Batteries may require replacement.

RECESSED AUTOMATED
TOWEL DISPENSER

TROUBLESHOOTING GUIDE

PROBLEM

4.0 Unit does not function, Fault Mode
Dispensing light on.

5.0 Unit does not function, Dispensing

Mode light off.

6.0 Unit runs slowly, Low Battery light
flashing.

7.0 Paper length too short.

8.0 Detection zone too short.

9.0 Problem: Unit dispenses next
towel with out activating sensor.

SOLUTION

4.1. Unit has experience failure.

4.1.1 Make sure paper roll rotates freely.

4.1.2 Clear any paper path obstruction and unload and reinstall batteries.

4.1.3 Batteries may require replacement.

5.1. Open and close cover to reset electronics.

5.2. Unit has experience failure, which was not detected by the Fault Mode.

5.2.1. Unload and reinstall batteries.

5.2.2. Batteries may require replacement.

6.1. Check battery orientation. If not loaded correctly, unit can receive less

than 6 volts required.

6.2. Batteries require replacement.

6.3. Paper path may be obstructed. Clear obstruction.

7.1. Check (LENGTH) setting. If longer sheet is required, slide switch to next

setting to the right. Left setting approx. 8”, center approx. 12”, right
approx. 16”.

8.1. Check sensitivity (SENS) setting. If longer range is desired, slide switch
to next setting to the right. Left setting approx. 1”,center approx. 2”, right
approx. 3”. The setting is factory set to center.

9.1. Check function (ODM / HM) setting. This function is normal if set in HM

(Hang Mode) setting.

9.2. Check for damage to lens or foam gasket located just behind lens on

mechanism must be in contact with lens. If damaged or missing,
replacement is required.

9.3. Make sure unit comes to a complete stop before you tear off the towel. If

towel is torn off before the motor has come to a complete stop, another
towel will be dispensed.

10.0 Paper does not dispense product
correctly.

11.0 Roll Holder does not hold paper roll.

12.0 Cover does not lock.

13.0 Transfer system does not
function.

10.1. Open unit and check paper has been loader correctly. Paper roll should be

loaded so paper is being removed from top of roll. Low paper arm (behind
roll) should be present and spring loaded to keep tension on the roll.

10.1.1 If arm or spring is missing or damaged, replacement is required.

10.1.2 Check to make sure rear spring leg is between saddles provided

on the back wall. The leg must be positioned correctly to provide adequate
tension on roll.

10.2. Make sure paper path is clear of obstructions.

10.3. Make sure you are using EnMotion

89420 or 89430.

11.1. Roll supports may be missing or damaged. Replacement is required.

11.2. Make sure you are using EnMotion®Recessed Towels, SKUs 89410, 89420

or 89430.

11.3. Check to make sure paper roll is loaded correctly; see instructions on
inside front cover.

11.4. Make sure paper roll is not damaged or paper roll end plug(s) present.

12.1. Make sure lock is not damaged. Metal lock catch should be in contact with

fixed plastic catch. Lock may be replacement.

12.2. Make sure cover is not damaged. Check hinges for breakage.

12.3. Make sure cover lock aligns with lock catch on back. Slight adjustments can

be made to the cover to improve alignment. Cover may need replacement.

13.1. Check to make sure paper roll is loaded correctly and undamaged.

13.2. Make sure transfer and both springs are present and undamaged. Springs

are located under transfer by pivots, 2 are required.

13.3. When transferring stub roll to the bottom position, make sure that the blue
transfer arm is riding beneath the roll, not on the side of the roll.

®

Recessed Towels, SKUs 89410,

14.0 Dispenser will only dispense 1 sheet of
paper before the unit shuts down and
will not dispense any more.

15.0 Paper bunches up on every dispense,
because it pulls to the left or to the
right.

14.1. The tear bar switch is either malfunctioning or was not correctly installed. A

new unit will be needed.

15.1. One of the springs holding the pinch roller to the drive roller may have
come loose. If the drive roller only makes contact with the pinch roller on
one side of the dispenser, you will need a new dispenser.

GP4671.0601