ENMET
PO Box 979
Ann Arbor, MI 48106-0979
www.enmet.com
R
ECON
S
ERIES
Manual
/B
Manual Part Number
80006-023
MCN-14-006, 09/30/14
Table of Contents
1.0 INTRODUCTION................................................................................................................................................................ 1
1.1 UNPACK .............................................................................................................................................................................. 1
1.2 CHECK ORDER .................................................................................................................................................................... 1
1.3 SERIAL NUMBERS ............................................................................................................................................................... 1
2.0 FEATURES .......................................................................................................................................................................... 2
2.1 RECON/B SERIES FEATURES ............................................................................................................................................... 2
3.0 DESCRIPTION OF PUSHBUTTONS ............................................................................................................................... 3
4.0 OPERATION ....................................................................................................................................................................... 4
4.1 ACTIVATION OF THE RECON/B SERIES ................................................................................................................................ 4
4.2 DEACTIVATION OF THE RECON/B SERIES ............................................................................................................................ 4
4.3 CHECKING RECON/B SERIES STATUS .................................................................................................................................. 5
4.4 RECON/B SERIES OPERATIONAL PERIMETERS .................................................................................................................... 5
4.5 ALARMS .............................................................................................................................................................................. 6
4.6 AUTOMATIC ZERO CALIBRATION ....................................................................................................................................... 7
5.0 MAINTENANCE OF THE RECON/B SERIES .............................................................................................................. 8
5.1 CALIBRATION OF THE RECON/B SERIES .............................................................................................................................. 8
5.1.2 Zero calibration .......................................................................................................................................................... 8
5.1.3 Calibration Point Adjustment ..................................................................................................................................... 9
5.2 ALARM LEVELS ADJUSTMENT OF THE RECON/B SERIES ................................................................................................... 10
5.2.1 Set up of L-alarm (Low Alarm) ................................................................................................................................. 10
5.2.2 Set up of H-alarm (High Alarm) ............................................................................................................................... 10
5.3 BATTERY CHARGING ........................................................................................................................................................ 10
5.4 SENSOR REPLACEMENT .................................................................................................................................................... 11
6.0 SPECIFICATIONS AND TROUBLESHOOTING TIPS .............................................................................................. 11
6.1 SPECIFICATIONS ................................................................................................................................................................ 11
6.2 TROUBLESHOOTING TIPS .................................................................................................................................................. 11
7.0 ACCESSORIES AND REPLACEMENT PARTS .......................................................................................................... 12
7.1 REPLACEMENT SENSOR PART NUMBERS ........................................................................................................................... 12
7.2 PARTS AND ACCESSORIES ................................................................................................................................................. 12
7.2 CALIBRATION EQUIPMENT AND GAS ................................................................................................................................ 12
8.0 WARRANTY ..................................................................................................................................................................... 13
List of Illustrations
FIGURE 1: RECON/B SERIES FEATURES ........................................................................................................................ 2
FIGURE 2: RECON/B SERIES DISPLAY ........................................................................................................................ 3
TABLE1: RECON/B SERIES FACTORY SET PARAMETERS ............................................................................................. 11
RECON/B SERIES ENMET
1.0 Introduction
The RECON/B SERIES is a portable-single gas detector for detection of combustible or toxic gases. It is intended for detection
of combustible or toxic gas in commercial or industrial facilities to keep workers safe, and/or detect a potentially explosive gas
environment.
The R
ECON/B SERIES, adopting excellent-quality sensor, makes detection in the way of natural diffusion. It has good
sensitivity and reproducibility. The detector adopts embedded MCU controller, easy to operate.
The Recon/B S
ECON/B SERIES has an ingress protection rating of 65.
The R
NOTE: All specifications stated in this manual may change without notice.
1.1 Unpack
Unpack the RECON/B SERIES and examine it for shipping damage. If such damage is observed, notify both ENMET customer
service personnel and the commercial carrier involved immediately.
Regarding Damaged Shipments
NOTE: It is your responsibility to follow these instructions. If they are not followed, the carrier will not honor
any claims for damage.
This shipment was carefully inspected, verified and properly packaged at our company and delivered to the carrier in
good condition.
When it was picked up by the carrier at ENMET, it legally became your company’s property.
If your shipment arrives damaged:
Keep the items, packing material, and carton “As Is.” Within 5 days of receipt, notify the carrier’s local office and
After the inspection and after you have received written acknowledgment of the damage from the carrier, contact
ENMET either repairs or replaces damaged equipment and invoices the carrier to the extent of the liability coverage,
usually $100.00. Repair or replacement charges above that value are your company’s responsibility.
The shipping company may offer optional insurance coverage. ENMET only insures shipments with the shipping
company when asked to do so in writing by our customer. If you need your shipments insured, please forward a written
request to ENMET Customer Service.
ERIES incorporates a special high strength, anti-slip rubber case providing anti slip handle ability.
request immediate inspection of the carton and the contents.
ENMET Customer Service for return authorization and further instructions. Have your Purchase Order and Sales
Order numbers available.
Regarding Shortages
If there are any shortages or questions regarding this shipment, please notify ENMET Customer Service within 5 days of
receipt at the following address:
Items included with the R
Instrument
Charger
Screwdriver
Manual
ECON/B SERIES
ENMET
680 Fairfield Court
Ann Arbor, MI 48108
734-761-1270 734-761-3220 Fax
1.2 Check Order
Check, the contents of the shipment against the purchase order. Verify that the RECON/B SERIES is received as ordered. Each
RECON/B SERIES is labeled with its target gas. If there are accessories on the order, ascertain that they are present. Check the
contents of calibration kits. Notify ENMET customer service personnel of any discrepancy immediately.
1.3 Serial Numbers
Each RECON/B SERIES is serialized. These numbers are on tags on the equipment and are on record in an ENMET database.
1
RECON/B SERIES ENMET
2.0 Features
2.1 RECON/B SERIES Features
See Figure 1 for location of features:
EATURE DESCRIPTION
F
1 Visual Alarms
2 Pushbuttons
3 Display
4 Belt Clip
5 Audio Alarm
6 Charging Socket
7 Sensor
Red indicators clearly visible on 3 sides and located at the top of the R
ERIES
S
LED’s activate when alarm thresholds are exceeded
P
OWER, UP, SET and DOWN Buttons
See section 3.1 for description of each pushbutton
The Liquid Crystal Display(LCD) allows messages to be read clearly:
4 digits (7 segments), for displaying the measurement
pictograms symbols used to indicate supplementing the audio and visual
alarms relating to the exceeding of thresholds, battery faults, maintenance
mode etc…
Clip to outside of clothing for hands-free operation
Attached to back of the instrument
Loud buzzer located on the front of the instrument
The audio alarm (Buzzer) is on when the unit is in alarm.
Battery Charging Connection, to plug in battery charger
Located in front of the R
Type varies depending on the target gas
ECON/B SERIES
ECON/B
Front View
Figure 1: RECON/B SERIES Features
2
RECON/B SERIES ENMET
LCD, DISPLAY NUMBER FUNCTION
1 Battery
2 Lock
3 sound
4 vibration
5 Alarming conditions
6 Warning or the maximum level
7 numeric value
8 Error
9
Not Used
10 Clock
11 Zero calibration
12 Calibration point or calibration status
13
Not Used
14 Set-up of the parameters
15
Indication of the gas concentration units
Figure 2: RECON/B SERIES Display
3.0 Description of Pushbuttons
PUSHBUTTON FUNCTION DESCRIPTION
POWER
UP
DOWN
SET
Activate / deactive the instrument, press and hold it for 3 seconds
Maintenance operations, See section 4
Cancel an operation
Increase the display value
Check the instrument status the LCD will display Temp. °C, time, STEL
& TWA levels, maxium level, see section 4
Set up the instrument parameters, see section 4
Decrease the display value
Maintenance operations, See section 4
Confirmation of the parameters set-up
Maintenance operations, See section 4
3
RECON/B SERIES ENMET
r
A
4.0 Operation
4.1 Activation of the RECON/B SERIES
To activate the detector, press the POWER button and hold for 3 seconds.
The detector begins a self test sequence, example listed below
1
Display Test The LCD displays all of the screen elements.
2
Alarm Function Test
3
Indication of Version
4
Date and Time
5
Indication of Alarm settings
The audio alarm beeps, the visual alarm flashes the backlight
activates briefly and the detector emits one vibration
Displays software version
Displays the date and time automatically in the following order:
Year, Month & Date, Hour & Minute
Yea
Month & Date
Hour & minute
Displays Low Alarm level then High Alarm level
Example: CO
L-alarm
H-alarm
6
Indication of STEL and TWA
For toxic instruments only
7
Warm Up Count Down
Displays STEL then TWA levels
for toxic instruments only
Example: CO
STEL
TW
If detector passes the self-test, it enters a short warm up count
down.
3 – 30 seconds, depending on type of gas sensors installed.
Then displays ambient gas reading.
Example: CO in clean air
Proper operation of the RECON/B SERIES requires that the instrument be zeroed. With the RECON/B SERIES ON and in clean
air, the display should read 0 or 20.9 for oxygen units. See Section 4.6.
4.2 Deactivation of the RECON/B SERIES
To deactivate the RECON/B SERIES, press the POWER button and hold for 3 seconds.
The R
ECON/B SERIES will “beep” and display:
4
RECON/B SERIES ENMET
4.3 Checking R
To activate the detector, press the POWER button and hold for 3 seconds.
When the R
will indicate Temp., time, STEL & TWA levels(for toxic) and maximum level
ECON/B SERIES Status
ECON/B SERIES has finished its start up sequence. Press UP and SET buttons at the same time, the display
4.4 RECON/B SERIES Operational Perimeters
In this menu, you can adjust: Time, Date, Change instrument password, Activate/Deactivate the audio associated with the
pushbuttons switches and Activate/Deactivate the vibratory alarm.
With the R
R
ECON/B SERIES menu options press the DOWN button to scroll through the option.
DISPLAY FUNCTION
ECON/B SERIES activated, press and hold the UP and DOWN buttons at the same time until the display
Press S
date and time adjustment
C
ET button to select
AUTION
:
If you change the
Use the UP
and S
ET button to accept and advance to next option
and DOWN buttons to adjust display
password for the factory set
password 1270, record your new
Will be displayed. Then press SET button.
password for future reference.
Press S
ET button to select
When the correct Old password is entered,
Will be displayed. Enter the Old password.
the Change Password option.
Press the S
ET button and
enter the new password.
Then enter the new password.
When the last digit is entered,
will be displayed.
Use the UP
and DOWN
will be displayed. Re-enter the new password.
buttons to incroment digit.
When the completed password is entered, the display will
ET button to accept
Use S
show the date information.
digit and advance the cursor.
Not Used
Press S
Sound ON or OFF
Does Not affect Alarm Audio
Press S
Vibration ON or OFF
To exit with out saving the option state change, press the POWER button.
OTE: using the UP button reverses the menu.
N
ET button to select
ET button to select
Press S
the UP
Press S
the UP
5
ET button to accept display indication or Use
button to change. Then press SET button.
ET button to accept display indication or Use
button to change. Then press SET button.
RECON/B SERIES ENMET
4.5 Alarms
When alarming continuously, you can pr ess SET button to turn off the audible alarm and vibration
when the
The following table describes R
and are flashing.
Alarm Type Display
Low Alarm
Slow tone
Flash
Vibration
High Alarm
Fast tone
Flash
Vibration
High concentration protection
Slow tone
Flash
Sensor Fault
Fast tone
ECON/B SERIES alarms and shows examples of display for each alarm.
STEL alarm
Slow tone
Flash
Vibration
TWA alarm
Slow tone
Flash
Vibration
Over F. S. alarm
Slow tone
Flash
6
RECON/B SERIES ENMET
Time error
In this condition, the device will try to renovate it
by itself. If succeeded, after start-up, it enters into
the menu of time set up. Please set up the time
according to the local time. If failed, the device
will turn off. Please contact the supplier for repair.
Memorizer error
When detecting, the device will try to renovate it
by itself. If failed, it will turn off. Please contact
the supplier for repair.
Low voltage
Modified tone alarming sound per second
If the serious low voltage, the icon will flicker.
Then the device can continue to work for 15
min at most. Please recharge it at a safe place,
otherwise it will turn off.
NOTES: If vibration option is On - For Combustible gas
4.6 Automatic Zero Calibration
In clean air, if detecting value is not 0, choose this function to make the zero calibration.
ECON/B SERIES On, press both DOWN and SET buttons for 1 second.
With R
TATUS EXAMPLE OF DISPLAY
S
Press both DOWN and SET buttons.
After 1 second, it advances to the next status
When 0000 is displayed:
Enter the password, factory set to 1270, by using the UP
increment the digit and the S
and move the cursor. When the correct password is entered, the display
will advance.
N
OTE: Incorrect password will exit auto zero menu.
When display is stable. Press SET button to confirm the operation.
OTE: the display may not indicate 0 prior to confirmation.
N
NOTE: Not applicable for oxygen instruments.
ET button to accept the indicated digit
button to
7
RECON/B SERIES ENMET
5.0 Maintenance of the RECON/B SERIES
To maintain proper battery function and life the Recon should be operated once a week for 6 to 8 hours and then placed on
charge see Section 5.3
The R
ECON/B SERIES maintenacne section allows access to Zero, Calibration, Calibration target gas and alarm point
adjustment menus. To enter the maintenance menus section you must start with the instrument OFF.
W
ARNING: As all the parameters of this mode may endanger the safety of the operator, so please perform the operation carefully
5.1 Calibration of the RECON/B SERIES
With the instrument OFF, press P
hold for 5 seconds, the R
ECON/B SERIES begins a self-test. If the self-
OWER amd SET buttons and
test passes, then after a short time, it indicates request for password.
Enter the password, factory set to 1270, by using the UP button to
increment the digit and
the S
ET button to accept the indicated digit and move the cu rsor.
A display of 30 will appear and count down to 0.
Only when the correct password is entered can the detector enter the maintenance menu.
If there is no operation or the password is wrong, the detector will be deactivated. So, please input the correct password in time.
5.1.2 Zero calibration
WARNING: This operation should be carried out in the clean air. Otherwise the accuracy of the detector will be affected. When
entering into the next mode, if the displays shows E, the air is not clean, or the sensor is destroyed. Choose another calibration
location or replace the sensor.
N
OTE: Not used with Recon Oxygen units
At this time, if S
RECON will accept the present concentration as the zero point, and then enters
into the mode of calibration point set up.
ET button is pressed or no operation within 1 minute, the
Connect the calibration cover to the instrument, attach the regulator to the gas
cylinder.
To Exit press POWER bu tton, menu will bypass the calibration step to enter into the mode of alarming level set up, press
OWER button advance and exit.
P
8
RECON/B SERIES ENMET
5.1.3 Calibration Point Adjustment
In this mode, display is the last concentration of gas used to calibrate the
instrument. Press UP
OTE: Not used with Recon Oxygen units
N
NOTE: 20.9% Oxygen is the only calibration level to be used with Recon Oxygen units
or Down button to modify the display.
Open the valve on the regulator
Within 30 seconds, if the R
ECON/B SERIES detects the calibration gas, it will
start up the calibration date analysis procedure by itself. Continue gas flow.
In 2 to 3 minutes the RECON/B SERIES will automatically adjust the conversion
The Display
will indicate gas level
as gas is detected
arithmetics to complete the gas response process. Then the RECON/B SERIES
saves the best arithmetics to complete calibration.
WARNING: The RECON/B SERIES must self calibrate, please avoid
touching any buttons, otherwise the accuracy will be effected badly.
After that it enters into the L-alarm set up. Press P
advance and exit.
If the R
ECON/B SERIES can not reach half the calibration figure within 30 seconds, or the gas concentration is outside the
maximum drift range of the sensor, the E icon will light and 0000 will be displayed. This means the gas is not proper for
calibration or the sensor is depleted.
Verify calibration gas is correct. If correct retry calibration sequence. If failure occurs sensor may need to be replaced.
Remove calibration cover from instrument.
To exit calibration menu.
Press S
ET button 3 times and then the POWER button 4 times.
OWER button twice to
Press the S
Press P
ET button then
OWER button
9
RECON/B SERIES ENMET
5.2 Alarm Levels Adjustment of the R
ECON/B SERIES
5.2.1 Set up of L-alarm (Low Alarm)
With the RECON/B SERIES Off press and hold the POWER and SET buttons until unit activates.
When 0000 is displayed, enter the password, f actory set to 1270, by using the UP
button to increment the digit and the SET
button to accept the indicated digit and move the cursor. When the correct password is entered, th e display will advance.
Press the P
In this mode, the L-alarm level can be adjusted. Press UP
your need, and then press S
OTE: The display will not allow an unacceptable alarm level.
N
OWER button to advance to alarm set menu.
or Down button to adjust the flickering figure according to
ET button to complete the set up. After that, it enters the H-alarm set up.
5.2.2 Set up of H-alarm (High Alarm)
01In this mode, the H-alarm level can be adjusted. Press UP or Down button to adjust the flickering figure according
to your need, and then press S
N
OTE: The display will not allow an unacceptable alarm level.
ET to complete the set up. After that the detector will automatically turn off.
5.3 Battery Charging
When the battery voltage is low, the RECON/B SERIES will not function properly. To recharge the batteries of the RECON/B
SERIES: The RECON/B SERIES must be Off, connect the AC connector plugs of the charger to a 110VAC or 220VAC outlet and
plug the charging cable into the RECON/B SERIES. The detector will activate automatically and indicates that it is being
charged. When the charging cycle is completed, the display will indicate full charge.
WARNING: DO NOT start the battery charge process with the RECON/B SERIES power on; otherwise the charge speed will
be adversely affected. Always charge the battery in normal ambient air. Do not charge the R
a hazardous area to be monitored, to avoid fire or explosion. Disconnect the charger after 24 hours, failure to do
so will damage the battery.
Typical expected battery life and time to recharge:
ECON/B SERIES for CO, H2S, O2
R
RECON/B SERIES for %LEL CH4
30+ Hours, non-alarm condition: Recharge time: approximately 4 – 6 hours
8 hours, non-alarm condition: Recharge time: approximately 6 hours
OTE: To maintain proper battery function and life the Recon should be operated once a week for 6 to 8 hours and then placed
N
on charge.
ECON/B SERIES in
10
RECON/B SERIES ENMET
5.4 Sensor Replacement
Sensor life in the RECON/B SERIES is typically: 2 years for Carbon Monoxide & Hydrogen Sulfide and 1year fo r Oxygen and
Combustible.
The sensor needs to be replaced when the R
ECON/B SERIES can no longer be calibrated or if the sensor becomes erratic.
Contact ENMET for sensor replacement information.
Table1: RECON/B SERIES Factory Set Parameters
Model Gas Range Low Alarm High Alarm TWA STEL Cal Gas
RECON/NH3-B Ammonia 0-100ppm 25ppm 50ppm 25ppm 35ppm
RECON/CO-B Carbon Monoxide 0-1000ppm 35ppm 100ppm 25ppm 200ppm 500ppm
RECON/H2-B Hydrogen 0-1000ppm 35ppm 250ppm N/A N/A
RECON/HS-B Hydrogen Sulfide 0-100ppm 10ppm 15ppm 10ppm 15ppm 40ppm
RECON/O2-B Oxygen 0-30%vol 19.5%vol 23.5%vol N/A N/A 20.9%
RECON/SO-B Sulfur Dioxide 0-100ppm 2ppm 5ppm 2ppm 5ppm
RECON/EX-B Methane 0-100%LEL 10%LEL 50%LEL N/A N/A 50%LEL
RECON/EX-B Propane 0-100%LEL 10%LEL 50%LEL N/A N/A
6.0 Specifications and Troubleshooting Tips
6.1 Specifications
ELECTRICAL
POWER
OPERATION
MECHANICAL
NOTE: All specifications stated in this manual may change without notice.
Working Voltage
Working time continuous, non-alarm conditions
Charge time 4 to 6 hours
Temperature:
Relative Humidity
Dimensions:
Weight:
Ingress Protection IP 65
Approval Designed to be intrinsically safe
DC Lithium battery,1200 mAh Rechargeable
3.6V
Combustible gas: Approximately 8 hours
Toxic gas: Approximately 300 hours
–20C to +50C
5 to 95% RH, non-condensing
2.4 x 3.9 x 1.3 inches(60 x 100 x 33 mm)
5 oz. (140g) including battery
6.2 Troubleshooting Tips
MALFUNCTION POSSIBLE REASONS SOLUTIONS
Unable to Turn on the detector
No reaction to the tested gas
Inaccurate indication
Wrong time display
Zero calibration function failed Too much drift Calibrate or replace the sensor
low voltage Charge Battery
Detector Fault Contact ENMET
Circuit malfunction Contact ENMET
Exhausted Sensor Replace Sensor
Circuit malfunction Contact ENMET
Exhausted sensor Replace the sensor
Overdue Calibration Calibrate
Exhausted battery Charge and reset the time
Electromagnetic disturb Reset the time
11
RECON/B SERIES ENMET
7.0 Accessories and Replacement Parts
7.1 Replacement Sensor part numbers
Sensor, % LEL Combustible Gasses 02542-005
Sensor, CO 02542-1200
Sensor, H2S 02542-0200
Sensor, Oxygen 02542-1100
Sensor, H2 02542-1500
Sensor, NH3 02542-2400
Sensor, SO2 02542-0500
7.2 Parts and Accessories
Aspirator*, with 27 inch probe and 3 foot hose
(Not suitable for reactive gas, H2S, Nh3, SO2)
Aspirator*, with 12 foot hose
(Not suitable for reactive gas, H2S, Nh3, SO2)
Motorized Sample Pump*, with 15 foot hose and 8 inch probe (for RECON/4 & RECON-B) 03700-053
Manual, Motorized Sample Pump 80021-025
Sensor Cover Assembly, for RECON-B 02543-029
Charger, 100-240 VAC, American style plug 02615-001
Manual, Recon-B Series 80006-023
*Sensor Cover Assembly 02543-029 sold separately.
7.2 Calibration Equipment and Gas
Gas Regulator Assembly*, for 34 liter steel gas cylinder (CO & O2) 02506-004
Gas Regulator Assembly*, for 34 liter aluminum gas cylinder (CO & O2) 02606-002
Sensor Cover Assembly, for RECON-B 02543-029
Cal/Zero Gas, 34 liter steel gas cylinder, 20.9% Oxygen, O2 03296-209
Calibration Gas, 34 liter steel gas cylinder, 50%LEL Methane, CH4 03220-050
Calibration Gas, 34 liter steel gas cylinder, 50%LEL Propane, C3H8 03221-050
Calibration Gas, 34 liter steel gas cylinder, 500ppm Carbon Monoxide, CO 03219-500
Calibration Gas, 34 liter steel gas cylinder, 500ppm Hydrogen, H2 03227-500
Calibration Gas, 34 liter aluminum gas cylinder, 40ppm Hydrogen Sulfide, H2S 03314-040
Calibration Gas, 34 liter aluminum gas cylinder, 50ppm Ammonia, NH3 03318-050
Calibration Gas, 34 liter aluminum gas cylinder, 10ppm Sulfur Dioxide, SO2 03315-010
Case, Calibration Equipment
Holds: Gas Regulator, Calibration Adapter and up to two 34 liter Cal Gas Cylinders
*Sensor Cover Assembly 02543-029 sold separately.
02602-010
02602-011
73083-000
12
RECON/B SERIES ENMET
8.0 WARRANTY
ENMET warrants new instruments to be free from defects in workmanship and material under normal use for a period of one
year from date of shipment from ENMET. The warranty covers both parts and labor excluding instrument calibration and
expendable parts such as calibration gas, filters, batteries, etc... Equi pment believed to be defective should be returned to
ENMET within the warranty period (transportation prepaid) for inspection. If the evaluation by ENMET confirms that the
product is defective, it will be repaired or replaced at no charge, within the stated limitations, and returne d pre paid to any
location in the United States by the most economical means, e.g. Surface UPS/FedEx Ground. If an expedient means of
transportation is requested during the warranty period, the customer is responsible for the difference between the most
economical means and the expedient mode. ENMET shall not be liable for any loss or damage caused by the improper use of
the product. The purchaser indemnifies and saves harmless the company with respect to any loss or damages that may arise
through the use by the purchaser or others of this equipment.
This warranty is expressly given in lieu of all other warranties, either expressed or implied, including that of merchantability,
and all other obligations or liabilities of ENMET, which may arise in connection with this equipment. ENMET neither
assumes nor authorizes any representative or other person to assume for it any obligation or liability other than that, which is set
forth herein.
NOTE: When returning an instrument to the factory for service:
Be sure to include paperwork.
A purchase order, return address and telephone number will assist in the expedient repair and return of your unit.
Include any specific instructions.
For warranty service, include date of purchase
If you require an estimate, please contact ENMET.
There are Return for Repair Instructions and Form on the last pages of this manual. This Form can be copied or used as needed.
Manual Part Number
80006-023
MCN-14-006, 09/30/14
Notes:
13
PO Box 979
680 Fairfield Court
Ann Arbor, Michigan 48106-0979
734.761.1270 Fax 734.761.3220
Returning an Instrument for Repair
ENMET instruments may be returned to the factory or any one of our Field Service Centers for regular repair
service or calibration. The ENMET Repair Department and Field Service Centers also perform warranty
service work.
When returning an instrument to the factory or service center for service, paperwork must be included which
contains the following information:
A purchase order number or reference number.
A contact name with return address, telephone and fax numbers
Specific instructions regarding desired service or description
of the problems being encountered.
Date of original purchase and copy of packing slip or invoice
for warranty consideration.
If a price estimate is required, please note it accordingly and be
sure to include a fax number.
Providing the above information assists in the expedient repair and return of your unit.
Failure to provide this information can result in processing delays.
ENMET charges a one hour minimum billing for all approved repairs with additional time billed to the closest
tenth of an hour. All instruments sent to ENMET are subject to a minimum evaluation fee, even if returned
unrepaired. Unclaimed instruments that ENMET has received without appropriate paperwork or attempts to
advise repair costs that have been unanswered, after a period of 60 days, may be disposed of or returned
unrepaired COD with the evaluation fee.
Service centers may have different rates or terms. Be sure to contact them for this information.
Repaired instruments are returned by UPS/FedEx Ground and are not insured unless otherwise
specified. If expedited shipping methods or insurance is required, it must be stated in your paperwork.
Note: Warranty of customer installed components.
If a component is purchased and installed in the field, and fails within the warranty term, it can be
returned to ENMET and will be replaced, free of charge, per ENMET’s returned goods procedure.
If the entire instrument is returned to ENMET with the defective item installed, the item will be replaced
at no cost, but the instrument will be subject to labor charges at half of the standard rate.
Repair Return Form
Mailing Address:
ENMET
PO Box 979
Ann Arbor, Michigan 48106
Phone Number: 734.761.1270
FAX Number: 734.761.3220
Shipping Address:
ENMET
Attn: Repair Department
680 Fairfield Court
Ann Arbor, Michigan 48108
Your Mailing Address:
Contact Name: __________________________ Your Phone: _______________________
Your PO/Reference Number: _______________ Your FAX: _______________________
Payment Terms: COD
(Check one) VISA / MasterCard______________________ ________ ________
Card number Expiration Card Code
American Express______________________ ________ ________
Card number Expiration Card Code
Name as it appears on the credit card___________________________________
Your Shipping Address:
Return Shipping Method:
UPS: Ground 3 Day Select Next Day Air ND Air Saver 2-Day Air
UPS Account number: ________________________
Federal Express: Ground Express Saver P-1 Standard 2-Day Air
FedEx Account number: ________________________
Would you like ENMET to insure the return shipment?
No Yes Insurance Amount: $_________________
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