This manual has been written to facilitate the rapid and effective use of the QUADRANT
gas detector. The operation section describes in a short and concise manner the operating
procedures of the QUADRANT. The maintenance section describes the necessary
maintenance and calibration procedures of the QUADRANT.
Do Not Neglect To Read The Complete Manual Before Engaging In
Field Use Of This Instrument.
QUADRANTENMET Corporation
f
Oxygen LED
Combustible LED
Toxic 2 LED
Toxic 1 LED
LCD Display
General Visual Alarm LED
(Flashes Either Side of Display)
On/Of
Enter/
Backlight
+ Advance
-– Reverse
(Maintenance Only)
Audio Alarm
Gas Alarm Pulsates
Fault Alarm Steady Tone
ATEX / Ex Label
Combustible
Sensor
Oxygen Sensor
Toxic 1 Sensor
Toxic 2 Sensor
Ex
The label ATEX/Ex
indicates the instrument
contains a Nickel Metal
Hydride Battery
This label will be on both
the instrument and the
charge base
The proper charge base
must be used
See Section 3.3
QUADRANT Features
Figure 1
1
ENMET CorporationQUADRANT
Scrolling display of the gas measurements
Combustible (CH4) O2COH2S
+
Date & Time
+
Battery
+
Min
+
Cycles through all Min/Max of each
channel
Max
+
STEL CO
+
STEL H2S
+
TWA CO
+
TWA H2S
+
Cod 0000 E (Bad Code) or wait about 25 seconds
(password)
To enter password see Maintenance flow chart
figure 3 page 3
Figure 2
QUADRANT operation menu flow chart
2
E = Enter Button
+ = + Button
– = – Button
QUADRANTENMET Corporation
–
–
–
–
Scrolling display of the gas measurements
Combustible (CH4) O2COH2S
From figure 2 page 2
Cod 0000
(password)
To input preset password
+ to increment digit
to move to next digit
E
Auto-Zero E yesE done
(Auto-Set) no+
+
Program+Calibrate(calib) +Cell Change + End +
EEEE
chan chanchan
XXXXXXXXX
+ to change channel
+ to change
channel
+ to change channel
E
EECG
To change cal gas
value (except O2)
+ to increment
to move
ON/OFF
+ to put channel in on or
off mode
LEL
E
combustible only
+ to change
combustible gas
display
XXX
E
E0 settin
GAS CGE
(CH4)XXXYY:XX
+ to change gas
(combustible)
EEE
Ran
XXX0: XXX
EES settin
AL XX S: XXXYY:XX
EEE
Maximum range of
channel
Change alarm point
+ to increment digit
to move to next digit
O2 has high & low
alarms
To change cal gas
value (except O2)
+ to increment
to move
Wait for the
reading to stabilize
(except O2)
Apply calibration
Apply calibration
gas wait for the
gas wait for the
reading to stabilize
reading to stabilize
E
Wait for general LED
to turn off
(except O2)
YY = position of
digital pot
XX = sensor reading
Apply calibration gas
and wait for general
LED to turn off
Yes/No Yes/NoYes/No
E = YesE = YesE = Yes
– = No– = No– = No
Figure 3
QUADRANT maintenance menu flow chart
3
ENMET CorporationQUADRANT
1.0 Description
The QUADRANT is a portable multi-gas detector. It can simultaneously detect the
presence of up to four gases by means of special sensors for each type of gas to be
detected. Included are explosive gases such as methane, propane, butane, etc., two toxic
gases, carbon monoxide and hydrogen sulfide, and the oxygen content of the air.
1.1 Upon Receipt
1.1.1 Unpack
Unpack instrument and examine it for shipping damage. If such damage is observed,
notify both ENMET customer service personnel and the commercial carrier involved
immediately; save the shipping box and packing material.
1.1.2 Items Included
The following items are included in a shipment:
• the instrument, with battery and two, three or four sensors, as ordered
• the charger base
• the power supply
• the calibration shield
• the manual
1.1.3 Sensor installations are as follows:
Instrument Part NumbersModelSensors
02600-000Q-4Comb,O2,CO,H2S
Look into the sensor ports on the cover of the instrument, to determine the number and
type of toxic sensors that are installed.
1.1.5 Check Instrument
The instrument is supplied with a wall plug power supply and a charging base. To
charge the instrument, plug the power supply into the wall and its other connector into
the back of the charging base. Insert the instrument into the base (note instrument
contour and base contour). During the charging process, the alarm LEDs flash
sequentially and a pattern is displayed on the LCD. The instrument is fully charged after
about 4 hours. When the instrument is removed from the charger it performs an autozero which sets gas readings to 0 and oxygen to 20.9%; this must be done in clean air.
2.0 Features
The features of the QUADRANT are shown in Figure 1 on page 1. These are:
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QUADRANTENMET Corporation
Display An LCD upon which either the gas concentrations or prompts for the
operational and maintenance menus are given.
Pressure buttons – There are four as follows:
• ON/OFF, the upper most button when the instrument is held upright
with the display facing the user
• Enter/Backlight, the second button
• + (advance), the third button
• – (reverse), the lower most button (this button is only used for
maintenance)
BacklightThe backlight is activated by pressing the Enter/lBacklight button. It
activates, and stays on for two minutes in the operation menu. When the
maintenance menu is entered the backlight activates and stays on
continuously.
Visual alarmThere are two general alarm LEDs on either side of the LCD. Each sensor
has its own alarm LED below the LCD. For example, if an oxygen alarm
occurs, the general alarm LEDs activate as well as the oxygen sensor
alarm LED.
Audio alarmThe audio alarm activates under any alarm condition. Fault alarms are
steady tones. Gas alarms are pulsating.
2.1 Operation menu
A flow chart of the QUADRANT menus are shown in Figure 2 and 3 on pages 2 and 3.
The operation menu is the portion from the scrolling display to the Code password.
2.1.1 Scrolling Display
From the scrolling display, pressing the + button allows the user to view time and date,
battery information, minimum and maximum gas concentrations detected, and STEL and
TWA values. It also provides the entrance to the maintenance menu, which should be
accessed only by personnel performing calibration or maintenance functions. Press the
Enter/Backlight button anywhere in the Operation Menu to return to the normal scrolling
display of gas concentrations.
2.1.2 Optional Software
When optional maintenance software COM 2000 is used and the location option is
activated, the + and – buttons also allow the operator to view location stamps for data
logged into memory.
2.2 Maintenance menus
Auto-Zeroor Auto-set is for resetting displays to 0 ppm toxic, 0 %LEL combustible
and 20.9% for the oxygen
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ENMET CorporationQUADRANT
Programthe program section is for placing channels in the on or off mode and for
setting alarm points. The gas displayed on the combustible channel can be
changed from this menu also
Calibrationthe calibration section is for calibrating the gas channels of the
QUADRANT
Change cellthe change cell section is for disabling a channel and changing the
associated sensor. As part of the procedure, the instrument must be
recalibrated after a cell change
2.3 Intrinsic Safety
The QUADRANT has been tested in Europe to current CENELEC standards, determined
to be intrinsically safe, and certified EEx d ia II C T4, which is equivalent to a Class I,
Groups A, B, C, and D rating in the United States. Use only the ni-cad battery pack
supplied by ENMET, part number 02601-006. The only alkaline batteries authorized to
use in the housing, ENMET part number 02602-012,are: Duracell MN1500LRG, Wonder
LR6, Varta 4006, Panasonic LR6AM3. Substitution of batteries or other components
may compromise the intrinsic safety of the instrument.
The QUADRANT has been tested and certified by the Canadian Standards Association to
CSA Standard C22.2 No. 152-M1984, Combustible Gas Detection Instruments. Under this
Standard, the performance of the combustible gas detection channel, only, is evaluated.
The QUADRANT has been examined and found in compliance with the European
directive relating to electromagnetic compatibility, and bears the mark in this regard.
3.0 Operation
3.1 Turn on/off
The instrument is turned on by pressing and releasing the ON/OFF button. Upon power
up, the instrument displays program version and goes through an internal test which takes
about 30 seconds. Then the display scrolls through the concentrations of each gas. There
is a confidence chirp and general alarm flash that activates about once every 60 seconds.
To turn the instrument off, press and hold the ON/OFF button for about 3 seconds. From
the scrolling display of gas measurements(see operation menu flow chart, page2) press
the + button to view date & time. By repeatedly pressing the + button the battery
information, minimum, maximum, STEL, and TWA measurements can also be viewed.
3.2 Alarms
The instrument display shows the peak value (or minimum, in the case of oxygen
deficiency) during any alarm condition, and latches until the Enter/Backlight button is
pressed. Factory set alarm points are 10% LEL methane, 19.5% and 23.5% oxygen, 35
PPM CO, and 10 PPM H2S.
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QUADRANTENMET Corporation
3.2.1 Acknowledging Alarms
Alarms are acknowledged by pressing the Enter/Backlight button. Activating this button
silences the audio alarm and allows viewing of the current gas concentrations, while the
visual alarm continues. Exceptions are a fault alarm, low battery alarm and overrange.
3.2.2 Summary of Alarms
3.2.2.1 Gas alarms, instrument in pulsating visual and audible alarm
XXX is the numerical gas concentration.
DisplayCausePossible remedy
-Acknowledgeable general visual
AL O2
alternated with
XXX O2
AL GAS
alternated with
XXX GAS
STE GAS
alternated with
XXX GAS
TWA GAS
alternated with
XXX GAS
DISCH
Exceeding of Oxygen threshold:
over or under
Momentary exceeding of
threshold
STEL threshold is exceeded
TWA threshold exceeded
Battery is starting to be depleted:
approximately 30 minutes use
time remain
and audible alarms
-The O2 indicator LED remains
flashing as long as threshold is
exceeded
-Acknowledgeable general visual
and audible alarms
-The corresponding indicator
LED remains flashing as long as
threshold is exceeded
-Acknowledgeable general visual
and audible alarms
-The corresponding indicator
LED remains flashing as long as
threshold is exceeded
-Acknowledgeable general visual
and audible alarms
-The corresponding indicator
LED remains flashing as long as
threshold is exceeded
-Acknowledgeable general visual
and audible alarms
•recharge battery
3.2.2.2 Fault alarms, instrument in continuous visual and audible alarm
GAS is the type of gas detected, for example, CO.
DisplayPossible causeAlarm & Possible remedy
DISCH
Battery discharged: the instrument
can on longer be used
7
-Acknowledgeable audible alarm
-Unacknowledgeable visual alarm
ENMET CorporationQUADRANT
• recharge the battery
-Unacknowledgeable visual and
audible alarms in combustible
HGAM
alternated with
>100 GAS
GAS faul
GAS used
GAS CAL
FAULTLithium battery is worn out
overrange of combustible gas
The sensor is defective or absent
Calibration is unsuccessful
Measurement is too negative
Sensor is worn out
Auto -zero is unsuccessful
Memory loss
gases
-Acknowledgeable visual and
audible alarms in oxygen and
toxic gases
•leave dangerous area and turn off
instrument, it may then be
restarted
-Unaknowledgeable visual and
audible alarms
•turn off instrument and install or
change associated sensor
•disable channel
•perform new calibration: the
sensor must be changed if fault
persists
-Unaknowledgeable visual and
audible alarms
•turn off instrument and change
sensor
•disable channel
-Unaknowledgeable visual and
audible alarms
•repeat Auto-zero
•change sensor or cell
-Unaknowledgeable visual and
audible alarms
•change the lithium battery
•the instrument must be returned
to ENMET if fault persists
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QUADRANTENMET Corporation
3.3 Low battery alarm
When the battery approaches depletion and approximately 30 minutes use time remain, a
pulsating alarm sounds, the battery status display reads “DISCH”, and the audible and
visual alarms are acknowledgeable.
When the battery energy level is critically low, and battery failure is imminent, the
battery status display reads “DISCH”, and the instrument is in continuous visual and
audible alarm. The audible alarm is acknowledgeable but the visual is not. Recharge the
battery.
QUADRANT Instruments contain either a NiCAD or a NiMH battery. Charge bases are
not interchangeable. Be sure to place the instrument into the proper charging base.
Instruments and charge base with ATEX/Ex labels must be used together.
3.4 Auto-Zero
Auto-Zero or Auto-Set is a feature which allows the user to set the sensors and display to
read 0 ppm and %LEL for the toxic and combustible sensors, and 20.9% for the oxygen
sensor. It is done automatically when the instrument is removed from the charging base. It
can also be accomplished by entering the maintenance menu after the instrument has been on
for 10 minutes. Auto Zero should only be performed in a fresh-air environment!
3.5 Combustible Display
The instrument’s combustible sensor and associated display can be set to correlate with
any one of 25 pre-programmed gases and vapors. This is accomplished by starting with
the instrument turned off, pressing the + button and simultaneously pressing the ON/OFF
button and releasing them both. The display reads the currently programmed combustible
gas and can be scrolled through the entire list by pressing the + button repeatedly. When
the desired gas is displayed, press the Enter/Backlight button.
NOTE: The combustible sensor is non-specific and does not have the ability to distinguish
or be selective for a particular gas. Correct use of the instrument depends upon
the user’s knowledge of the application to identify which combustible gas to
display.
3.6 Data Logging
The QUADRANT can maintain sampling data in memory. The QUADRANT is capable
of data logging in intervals from one second to 15 minutes. Depending on the interval,
the storage duration ranges from 40 minutes to 600 hours. The normal 1 minute interval
yields a 40 hour duration period. The data logged into the QUADRANT is held in
nonvolatile memory so it is not lost when the instrument is turned off.
3.7 Downloading Data
Optional Maintenance COM 2000 software may be purchased from ENMET Corp. or an
authorized distributor. This software enables downloading the data kept in the
QUADRANT memory.
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ENMET CorporationQUADRANT
4.0 Field Test the QUADRANT
To field test the QUADRANT, enter the operation menu, which is the scrolling display of
the gas measurements. Assure the correct field test gas is available, connect the
calibration adapter to the cylinder of gas and the QUADRANT calibration cover. Attach
calibration cover to instrument (aligning notch in cover with horn opening) and open
valve so gas flows gently over sensors. Apply gas for about two minutes, if instrument
goes into alarm in all channels which are turned on and gas supplied, it passes the field
test.
If instrument fails to go into alarm in any of the channels which are turned on and
gas supplied the instrument must be calibrated before use.
Note that if ENMET field test gas P/N 03299-000 is used, the H
S channel is not tested.
2
5.0 Maintenance
5.0.1 Scheduling QUADRANT Maintenance
It is recommended that all channels of a QUADRANT instrument be completely
recalibrated at least ever ninety days, utilizing the procedures given in this manual.
The sensor responses of an instrument should be checked at least every thirty days,
by exposing the sensors to appropriate gases and monitoring for expected instrument
response. Good practice dictates more frequent checking and calibration under
particularly dangerous conditions, conditions of heavy usage, and when the
electrochemical gas sensors are nearing the end of their useful lives. Some
instrument users check sensor responses at the beginning of every period of usage,
such as every shift. National, state, local, or company specifications may dictate
minimum calibration intervals. Check flammable sensor response after exposure to
more than 100% LEL of any flammable gas, and check electrochemical sensor
response after exposure to massive quantities of gas, such as 1000 ppm CO or 200
ppm H
S.
2
5.0.2 Maintenance Menu Entry
To enter the maintenance section use the preset password. The factory default password,
with which the instrument is shipped, is 1270. If this has been changed, per section 5.6,
use the correct password.
5.1 Auto-Zero
After instrument has been on for 10 minutes Auto-Zero or Auto-set is able to be done
from the maintenance section (see maintenance menu flow chart on page 3). This should
only be performed in a fresh-air environment!!
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QUADRANTENMET Corporation
5.2 Program
To program the QUADRANT, enter the program menu (see maintenance menu flow
chart on page 3). Select the channel to be programmed. Place the channel on or off
mode. The gas displayed on the combustible channel can be selected in this section (see
also combustible display). At this point the alarm point can also be set, or use the default
alarm point programmed in the instrument.
5.3 Calibration
5.3.1 To calibrate the QUADRANT
OTE: Always calibrate the Combustible sensor first.
N
Enter the calibration menu (see maintenance menu flow chart; maintenance functions on
page 3). The program is set to use the calibration gases supplied by ENMET and listed in
section 6, below. Assure that the correct calibration gas is available. Connect the
calibration adapter to the cylinder of gas and the QUADRANT calibration cover. Select
the channel to be calibrated and enter. Verify the calibration gas value and enter. Verify
the zero reading and enter. Attach calibration cover to instrument (aligning notch in
cover with horn opening) and open valve so gas flows gently over sensor. Wait for
reading to stabilize. Pressing the Enter button accepts the calibration. Pressing the –
button returns to the beginning of calibration menu without calibrating the instrument.
C
AUTION: Use only calibration gas during calibration, see Section 6.0. Do Not use field test
gas for calibration.
WARNING: Do not enter the calibration menu and attempt a calibration without a supply
of calibration gas.
5.3.2 Escape Calibration
Calibration of a channel, other than a oxygen channel, without calibration gas results in
an inoperative channel; and displays “GAS used” for that channel.
If in the calibration menu, and calibration gas is not available:
•At the zero stabilization prompt, 0:XXX, or the span stabilization prompt, S:XXX, press
the – button; the display returns to “calib.”
•At the span stabilization prompt, when the
ENTER button is pressed, “GAS used” is
displayed. Do not press the enter button again, instead press the – button, the display
returns to “calib.”
If at “GAS used”, the ENTER button is pressed, the “GAS used” fault alarm is on
continuously for that channel. Disable the channel if it is necessary to use the other
channels; note that there is no detection capability for the disabled channel. Obtain the
calibration gas, enable the channel, and go through the sensor replacement procedure,
section 5.4, without actually changing the sensor; note that this procedure includes
recalibration.
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ENMET CorporationQUADRANT
5.4 Sensor replacement
To change sensors and oxygen cell, turn instrument off and remove the enclosure cover
(6, 2MM hex screws) unplug the sensor or cell and replace with new sensor or cell.
Replace enclosure cover. Turn instrument on. Enter the cell change menu (see operation
flow chart on page 3). Select the channel with the sensor or cell that has been changed.
Allow to stabilize in clean air for 30 minutes. “0 setting” is displayed. Ensure you are in
a clean atmosphere and press the enter button. “YY:XX” is displayed, general and
associated LED’s are lit. When the general LED turns off press the enter button.
“S:XXX” is displayed press the enter button. “YY:XX” is displayed, general and
associated LEDs are lit. Apply calibration gas. When the instrument is completed with
its adjustment the general LED turns off, press the enter button.
YY is the position of the digital potentiometer and XX is the sensor reading.
5.5 Battery replacement
To replace the battery remove enclosure cover.(6, 2MM hex screws) and unplug the
battery pack. Plug in proper replacement battery and replace enclosure cover.
Use only the battery pack supplied by ENMET:
NiCad battery pack, part number 02601-006 for instruments s/n 16700 and below.
NiMH battery pack part number 02601-036 for instruments s/n 16822 and above.
C
AUTION: Battery Packs and Base Chargers are Not interchangeable.
The only alkaline batteries authorized to use in the housing, ENMET part number 02602012, are: Duracell MN1500LRG, Wonder LR6, Varta 4006, Panasonic LR6AM3.
WARNING: Substitution of batteries or other components may compromise the intrinsic
safety of the instrument or damage the electronics of the QUADRANT.
5.6 Maintenance section password
The password can be changed form 1270 to any four digit number by mean of the
optional C0M 2000 software.
5.7 Adding A Sensor
An instrument may be purchased with fewer than four sensors, and a sensor added in the
field.
• Purchase the required sensor.
• Upon receipt of new sensor, turn the instrument off, remove the enclosure cover and
shorting clip from the new sensor pins.
•Insert the new sensor into the correct position in the circuit board.
OTE: CO = TOXIC 1 and H2S = TOXIC 2
N
• Remove the protective gasket from the enclosure cover over the position of the new sensor.
• Replace the enclosure cover and turn the instrument on.
• Enter the program portion of the maintenance menu. (see the flow chart, Figure 3)
• Turn the channel associated with the new sensor on.
• Enter the cell change menu and select the correct channel.
• Proceed with the instructions given in section 5.4 above.
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QUADRANTENMET Corporation
6.0 ENMET part numbers for replacement parts and accessories.
Power Supply, 110 VDC67051-046
Replacement Calibration Cover02602-013
Harness02602-015
Housing for Alkaline Battery Pack02602-012
Calibration Gas, 50% LEL Methane03220-050
Calibration Gas, 100 PPM CO03219-100
Calibration Gas, 20 PPM H2S03214-020
Field Test Gas:
15% LEL Methane,75 ppm CO, & 18% O
Calibration Adapter, CO & Methane02506-000
Calibration Adapter, H2S02506-002
Motorized Sample Pump03700-011
Aspirator, with 36” probe02602-010
Aspirator, with 12’ hose02602-011
Maintenance Software, COM 2000
for QUADRANT
Serial Computer Cable02601-015
*For instruments with serial numbers between 2000 and 4999.
CAUTION: Battery Pack and Base Charger are Not interchangeable.
• Instruments with s/n 16700 and below require 02601-006 Battery and must be used
with the 02601-005 Base
♦ Instruments with s/n 16822 and above require 02601-036 Battery and must be used
with the 02601-037 Base. These products have the ATEX/Ex approval label on them.
02601-006
02601-005
02601-036
02601-037
03299-000
2
02601-014
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ENMET CorporationQUADRANT
7.0 Warranty
ENMET warrants new instruments to be free from defects in workmanship and material
under normal use for a period of one year from date of shipment from ENMET. The
warranty covers both parts and labor excluding instrument calibration and expendable parts
such as calibration gas, filters, batteries, etc... Equipment believed to be defective should be
returned to ENMET within the warranty period (transportation prepaid) for inspection. If the
evaluation by ENMET confirms that the product is defective, it will be repaired or replaced
at no charge, within the stated limitations, and returned prepaid to any location in the United
States by the most economical means, e.g. Surface UPS/RPS. If an expedient means of
transportation is requested during the warranty period, the customer is responsible for the
difference between the most economical means and the expedient mode. ENMET shall not
be liable for any loss or damage caused by the improper use of the product. The purchaser
indemnifies and saves harmless the company with respect to any loss or damages that may
arise through the use by the purchaser or others of this equipment.
This warranty is expressly given in lieu of all other warranties, either expressed or implied,
including that of merchantability, and all other obligations or liabilities of ENMET which
may arise in connection with this equipment. ENMET neither assumes nor authorizes any
representative or other person to assume for it any obligation or liability other than that
which is set forth herein.
NOTE: When returning an instrument to the factory for service:
Be sure to include paperwork.
A purchase order, return address and telephone number will assist in the expedient repair
and return of your unit.
Include any specific instructions.
For warranty service, include date of purchase
If you require an estimate, please tell us.
14
QUADRANTENMET Corporation
QUADRANT Harness
Optional holster assembly.
CHEST MOUNT CONFIGURATION
FOR QUADRANT HARNESS HOLSTER ASSEMBLY
Yellow Neck Loop
(Lengthen neck loop and rotate
harness 90° for underarm
holster mounting configuration)
Yellow Loop for
Instrument Restraint
Yellow Waist Belt
Black Velcro for Mounting
Motorized Sample Pump
Yellow Loop for
Holding Sampler Hose
Instructions:
The shorter strap (Yellow Neck Loop) at the top of the base pad loops around the neck of the user.
Adjust the strap length so that the instrument is at the center of the chest to ensure good visibility of
the LCD display. Lengthen neck loop and rotate harness 90° for underarm holster mounting
configuration.
The Longer yellow strap (Yellow Waist Belt) at the bottom of the base pad is to be adjusted to fit
around the waist. Adjust for comfortable mounting of the instrument so that it does not bounce against
the chest or waist.
Insert the QUADRANT instrument from the top of the harness into the 4 inch yellow loop portion of
the harness. Keep the belt clip toward the wearer’s chest. The final one inch of the insertion process
should be done with the spring-mounted belt clip in the “open” position. Allow the clip to snap in
place over the top of the harness pad as the instrument slides down into place. This will secure the
instrument firmly in the harness/holster assembly.
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ENMET CorporationQUADRANT
Notes:
16
PO Box 979
680 Fairfield Court
Ann Arbor, Michigan 48106-0979
734.761.1270 Fax 734.761.3220
Returning an Instrument for Repair
ENMET instruments may be returned to the factory or any one of our Field Service Centers for
regular repair service or calibration. The ENMET Repair Department and Field Service Centers
also perform warranty service work.
When returning an instrument to the factory or service center for service, paperwork must be
included which contains the following information:
¾ A purchase order number or reference number.
¾ A contact name with return address, telephone and fax numbers
¾ Specific instructions regarding desired service or description
of the problems being encountered.
¾Date of original purchase and copy of packing slip or invoice
for warranty consideration.
¾If a price estimate is required, please note it accordingly and be
sure to include a fax number.
Providing the above information assists in the expedient repair and return of your unit.
Failure to provide this information can result in processing delays.
ENMET charges a one hour minimum billing for all approved repairs with additional time billed
to the closest tenth of an hour. All instruments sent to ENMET are subject to a minimum $30
evaluation fee, even if returned unrepaired. Unclaimed instruments that ENMET has received
without appropriate paperwork or attempts to advise repair costs that have been unanswered,
after a period of 60 days, may be disposed of or returned unrepaired COD with the evaluation
fee.
Service centers may have different rates or terms. Be sure to contact them for this
information.
Repaired instruments are returned by UPS/FedEx Ground and are not insured unless
otherwise specified. If expedited shipping methods or insurance is required, it must be
stated in your paperwork.
Note: Warranty of customer installed components.
If a component is purchased and installed in the field, and fails within the warranty term,
it can be returned to ENMET and will be replaced, free of charge, per ENMET’s returned
goods procedure.
If the entire instrument is returned to ENMET Corporation with the defective item
installed, the item will be replaced at no cost, but the instrument will be subject to labor
charges at half of the standard rate.
Repair Return Form
Mailing Address:
ENMET Corporation
PO Box 979
Ann Arbor, Michigan 48106