EnGenius Technologies SN-920 User Manual

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Literature order number:120-0002-01

EnGenius Technologies
Customer Service
USA:888-735-7888
Canada:888-397-2788

SN-920 ULTRA

Table of Contents

Call On-Hold

Registering additional Base Units

Custom Name

26

28-31

37-39

40-41

42-50

50-53

53-54

57

Congratulations

Handset

Diagram
Features

Base Unit

Diagram
Features

Charging Cradle

Diagram
Features

Getting Started

Base Unit Set-up
Charging Cradle Set-up

Basic Operations

Modes
Making Calls
Manual Dail Pre-dial tone
Manual Dail Post-dial tone
Redial
Directory Dial
Memory Dial
Answering Calls
Handset in Charging Cradle
Handset not Charging Cradle
Voice Volume

1

3
4

8
9

10
11

12-13

13-15

16-19

20

21

21
21-22
22-23

25
25
26

Muting a Call
Call Waiting
Transferring a Calls
Disconnecting Calls

Advanced Operations

2-Way Radio
Handset-to-Handset
Base-to-Handset
Handset-to-Base
Base Unit Options
Ring Volume
Voice Volume
Main Menu Function Chart
Handset / Base Registration
Registering a Handset

De-registering Handset

Handset Menu Options
Key Guard
Directory
Caller ID
Sounds
Ring Volume
Ring Type
Key Volume
Key Tone
Settings
Area Code
Tone/Pulse
Backlight
Reset

27

28

31

32
33
34

35
35
36

39

42

54
54
54

55
56
56

57

Call Manager

Contrast

This device complies with Part 15 of the FCC Rules.

Operation is subject to the following two conditions:

1)this device may not cause harmful interference, and

Privacy of communications may not be ensured when using

When selecting a location for the base unit, it is better to locate

from any person to be in compliance of FCC safety regulations.

handset is on. Should not carry the handset in a breast pocket.

Dial Prefix

58-59

59

60

Product Specifications

Safety Instruction

Regulatory Information

61

62-66

67-68

2)this device must accept any interference received,
including interference that may cause undesired
operation.

this phone.

CAUTION:

the base unit as high as possible to avoid obstructions that

might interfere with the radio transmission and getting a clear

signal.
In any case, the base unit must be located 8 inches (20cm)

Person with pacemaker: Should always keep the handset

more than 8 (20 cm) from their pacemaker when the

If you have any reason to suspect that interference is taking

place, turn off your handset immediately.

inches

For hands-free operation of the handset, the device has been

tested for RF exposure compliance with the EnGenius

provided belt-clip and leather pouch. Other belt-clips, holsters

or similar accessories that have not been tested may not

comply with RF exposure requirements and should not be

used.

You have purchased an exceptional business communications

expandable design allows the system to grow with your business.

business settings from multi-level office buildings, construction

military level digital security, music or message on-hold capability,

Congratulations!

~1~

~2~

and flexibility of this unique telecommunications system cannot

be overlooked for the Small Office / Home environment.

tool from the leading Industrial Cordless Phone System

manufacturer.

The EnGenius SN-920 ULTRA Industrial Cordless Phone
System is the second generation of the
Cordless Phone and 2-Way Radio

are ideal for the Small Office Home Office (SOHO) user. The

With sophisticated digital signal processing and six times the
power of typical cordless phones, the EnGenius system provides

cordless phone and two-way communications in a wide variety of

TM

TM

Longest Range

system. EnGenius systems

Intellectual Property Rights Notice

EnGenius SN-920 ULTRA User's Manual
Copyright 2000 EnGenius Technologies.

All rights reserved.

No part of this User's Manual may be reproduced, stored in a
retrievable system, or transmitted, in any form or by any means,

electronic or mechanical, including photocopying, recording, or

α

otherwise, without permission of EnGenius Technologies.
sites, warehouses, farms, business complexes and other

demanding business environments. The EnGenius system is
capable of supporting up to 4 lines (4 base units) and 36
handsets. The EnGenius system is able to provide you increased

mobility within your business environment.

EnGenius is a trademark used herein under exclusive license and

Industrial Cordlessis a trademark of EnGenius Technologies.

TM

All rights to patents, including patents pending EnGenius

products are the exclusive properties of EnGenius Technologies.

Another unique feature of the EnGenius system is the ability to

use the handsets as digital, full duplex, two-way radios. The
digital two-way radio mode allows members of the work group to
be in contact with their co-workers while leaving phone lines
available for incoming or outgoing calls. Users can designate

their handsets to receive all incoming calls or receive only
intercom (2-way) and transferred calls, with the Call Manager
feature. Additionally, an incoming call can be answered, placed

on-hold or transferred to the appropriate person, from any
handset.

The many EnGenius system features inc lude: long-range, 2-way

radio and cordless phone operation, system expandability,

80 minute battery recharge and the new 4-line LCD display with

Caller ID/Call Waiting readout capability have given birth to a new
product category in the cordless phone industry known as
Industrial Cordless Phone Systems. The convenience, mobility

TM

~3~

Handset Diagram

~4~

4. Liquid Crystal Display (LCD)

The display has Light Emitting Diode (LED) for backlighting.

The next two lines consist of user-programmable alphanumeric

~
~

Handset Features

1. Antenna

2. Earpiece

1. Antenna

17. Status LED

4. LCD

2. Earpiece

7. Volume key

14. Right Soft Key

16. End/ON/OFF

15. Scrolling Keys

6. Talk/Flash

9. Dialing keys

5. Keypad

8. 2way/Intercom

¡E

3. Microphone

Functions as mouthpiece.

*

*

The first line of the LCD consists of eight icons.

*

Characters.

*

The last line displays the soft key functions.

* Receive Signal Strength Indicator (RSSI)

The number of bars is

proportional to the signal

strength of the RF signal

received.

* Call in-progress(ON/OFF Hook)

* Intercom Mode: Active

* Handset ID

3. Microphone

12. Headset Adapter Port

~6~

7. Volume key

17. Status LED

Located on side of handset: up / down buttons control volume.

(repeat every 30 seconds):

* Caller ID Log

~5~

Unread messages: Closed Envelope

Read messages: Open Envelope
No information or no Caller ID Service:
No Envelope is Displayed.

8. 2-WAY/INTERCOM

Used to place an intercom call to another handset or base.

* Two-digit Number Display

Tracks Caller ID log and Phone
Directory record location.

* Line or Base Indicator

Indicates the base that is active.
(Example: )

* Battery Strength
Number of bars is proportional to the
amount of battery time remaining.

5. Keypad

19 button face keypad.
Backlight option can be set to OFF,
ON, or 8 seconds time out.

6. Talk / Flash
Answer incoming phone or two-way

radio (intercom) call. Place an
outgoing phone call.
This button also acts as the flash

button for functions like call waiting
and toggling between calls.

9. Dialing Keypad

Used for dialing phone numbers and entering alphanumeric

information into Phone Directory.

10. Ringer (not shown)

Emits several sounds to indicate various events or alarms.

Single Beep

Successful operation

Double Beep

Failed operation or invalid key. Also, indicates

power on / off.

Periodic Short Single Beep

(every two seconds):

Low battery warning.

Periodic Long Series of Beeps

Indicates a call on-hold.

Continuous Beep

(2 seconds): Indicates out of range while

in talk mode.

11. Battery Pack Slot (on back of handset)

12. Headset Adapter Port (on bottom of handset)

13. Left Soft Key

14. Right Soft Key

15. Scrolling Keys

16. END

On / Off for power and to end (hang-up) a call

Blinking: Stand by

Solid: On a call or the first 8 seconds after power on

(not shown)

~7~

Additional Handset Features

Caller ID (requires Caller ID service from phone service provider)

~8~

SN-920 ULTRA

VOLUME

1. Antenna

12.AC adaptor

8. In use LED

9. Intercom LED

4. Page / Intercom

*

Call Waiting with Caller ID (requires Call Waiting and Caller ID

Base Unit Diagram

services from local phone service provider)
*

Call Manager option: User programmable option for handset to

allow all calls or only transferred and intercom calls
*

Touch any key to answer call

*

Call transfer to another handset within the system

*

Unique, system assigned Security ID (1 of 65,000)

*

Phone Directory: up to 30 phone numbers (20 digits) and

6. Audio-in Jack

10. Line Out

11. Line In

names (14 characters)

30 number memory speed dial for Phone Directory

*

Last number redial

*
*

Caller ID log: stores up to 30 calls of caller information including

*

2. Speaker

caller's name, number, date and time

Intercom communications with base unit

*

Handset-to-handset communication independent of the base

*
(Digital, full duplex two-way radio)

Three level ringer volume adjustment (low, high & vibrate)

*

Four ring types

*

Six level voice volum e control adjustment

*

Ring or vibration alert option

*

Tone / pulse dial option

*

Low battery alarm and display

*

Change battery while call on-hold

*

Keypad illumination

*

Three level key tone volume control (low, high & off)

*

Four different key tone sound selections

*

Auto power management

*

Hold

*

Mute

*

*

Flash

7. Power LED

3. Volume

PAGE

INDUSTRIAL CORDLESS PHONE SYSTEM

5. Microphone

~9~

Base Unit Features

Additional Base Unit Features

Swivel base for ease of positioning. (Note: Reverse thread

~10~

2. Spare Battery

1. Handset Charger/Cradle

3. Handset Charging Indicator

4. Spare Battery Charging Indicator

1. Antenna

antenna adapter; to remove, turn clockwise).

2. Speaker

3. Volume

4. Page / Intercom

5. Microphone

Charging Cradle Diagram

5. AC Adapter

6. Audio-in Jack(3.5 mm)

7. Power LED

LED indicates base unit has AC power.

8. In Use LED

LED indicates a phone call, base / handset intercom call, or
handset registration is in progress.

9. Intercom LED
LED indicates when base is in intercom mode.

10. Line In

11. Line Out

12. AC Adapter Port

*

Supports up to 9 handsets per base unit. One handset can be
registered to 4 base units.

*

Assigns handset security code during registration

*

Adjustable four level ringer and voice volu me control

Compartment

~11~

Charging Cradle Features

LED is not lit: Slot is empty or proper connection is not

~12~

7. For best performance, computers, faxes, telephone answering

GETTING STARTED

1. Handset Charging Cradle
Holds handset
Charges handset battery pack each time handset is placed

in cradle. 80 minute rapid charge.

2. Spare Battery Compartment

Spare battery recharged when placed in this slot.
80 minute rapid charge.

3. Handset Charging Indicator
LED is not lit: Slot is empty or proper connection is not
made.

LED is blinking red: Battery is charging.
LED is green: Battery is fully charged.

4. Spare Battery Charging Indicator

made.
LED is blinking red: Battery is charging.
LED is green: Battery is fully charg ed.

5. AC Adapter Port

Additional Charging Cradle Features

*

Handset and a spare battery pack can be charged at the same
time

*

Fully discharged battery packs can be charged in
approximately 80 minutes
*

A trickle charge feature will maintain charge on a nearly fully

charged battery
*

It is impossible to overcharge the batteries using this charger

Fully charge battery packs before first use

*

Base Unit Setup

There are three possible base unit setups:

*

Base unit alone

*

Base unit plus telephone answering device

*

Base unit plus standard telephone

Basic Instructions

1. Plug the small end of the 9V DC power adapter into the

"DC IN" port on the back of the base unit.

2. Plug the two-pronged 9V DC

power adapter into a standard
120 V AC electrical outlet.

3. Plug telephone line cord into
the next receptacle on the
back marked LINE.

4. Plug the telephone line cord into
the telephone wall outlet.

5. A standard telephone or answering
machine can be plugged into the

adjacent receptacle on the back of the
base unit marked TEL.

6. The Music/Message On-Hold feature can
be achieved by plugging either end of the
included audio cable into the audio-in port

on the back of the base unit.

machines, televisions, stereos and other cordless devices
should be at least 1 meter (approximately 3 feet) from the

base unit.

~13~

The location for the handset charging

on the back of the charger unit.

The charging unit has spare battery charging slot

Follow instructions that came with the answering

device or telephone if different from those described here.

NOTE:

~14~

It takes about 80 minutes to fully charge a battery

in either the (front) handset slot or the (rear) spare battery

Charging SetupCradle

requires a standard 120V AC

cradle
electrical wall outlet.

1. Plug the small end of the 12V
DC adapter into the receptacle

NOTE:

slot.

Battery Light Indicators

LED is not lit: Slot is empty or proper

*
connection is not made.

LED is blinking red: Battery charging.

*

LED is green: Battery is fully charged.

*

Installing New Battery

2. The two-pronged 12V DC adapter
is then plugged into the wall outlet.

Charging a Battery

The battery charger can charge the handset and
a spare battery pack at the same time.

behind the handset charging slot.

1. To charge the handset, simply place the

handset, with battery pack attached, into
the charging slot with the handset facing
the front of the charger. If the handset is
properly in the cradle, the cradle's

PHONE indicator light will be illuminated.

2. To simultaneously charge a spare
battery, insert the spare battery pack
with pack contacts facing down and

towards the rear into the rear charging
slot.

1. To remove the handset battery:
Turn the handset face down and
locate the battery pack release

on the bottom of the handset.
Push the release towards the
top of the phone and lift up.

2. To install battery pack:

Carefully slide the top battery
pack tabs into battery pack
area of handset aligning the
metal contacts of handset

and battery pack. Press down
on the bottom end of the battery
pack. The battery pack should

"click" into a secured position
on the handset.

~15~

Hydride (Ni-MH) battery packs. Each battery provides up to thre

Low Battery Indicator

~16~

Both the base unit and handset have levels of operation at which

These levels or modes of operation will be referred to throughout

- this is the default mode. The intercom and volume

has been entered. The IN USE and POWER LEDs are illuminated.

Charge the batteries when one of the following happens:

*

Phone beeps twice every two seconds
*

Battery icon is empty
*

Phone does not respond when a key is pressed
*

LCD and backlighting become dim

Battery Replacement

BASIC OPERATIONS

Operation Modes

time only certain procedures or functions can be performed.

this manual and vary from base unit to handset.

Your EnGenius phone system uses rechargeable Nickel Metal

hours of talk-time, based on range, terrain and environmental

conditions, or up to 40 hours of standby time. These high
performance battery packs have an average life span of about
300 charges (a charge is defined as going from empty to fully

charged). Additional or replacement new SN-920 ULTRA battery
packs are available as part number: SN-920 ULTRA-BA.

CAUTION!
replaced. Replace only with the same or equivalent type
recommended by the manufacturer. Dispose of used

batteries according to the manufacturer's instructions.

CAUTION!

Danger of explosion if battery is incorrectly

Do not open the plastic battery pack encasing.

e

Base Operation Modes

The base unit operates in three different modes: IDLE, TALK, and
REGISTRATION.

IDLE MODE
keys are active in IDLE mode. The POWERLED is red.

TALK MODE
incoming or outgoing intercom call and an incoming or outgoing
phone call. Volume key is active in TALK mode. POWER, INUSE

and INTERCOM (during an intercom call) LEDs are red.

REGISTRATION MODE

simultaneously holding down the intercom and volume keys for
three seconds. There are no active base unit keys once this mode

The IN USE LED will come on and stay active for approximately
30 seconds and then turn off.

HandsetOperationModes

The handset operates in one of five different modes: IDLE,
MENU, TALK, REGISTRATION and CRADLE.

- the base operates in this mode during an

- the base enters this mode by

~17~

IDLE MODE

~18~

The functions available through the MENU

selection are covered in greater detail under Handset

If the handset remains inactive in MENU mode for 30 seconds

(no keys are pressed or no incoming calls), it will exit MENU

00:00:08

This is the default operating mode.

* The LCD will show the following
screen and icon placement in the
IDLE mode:

* If there is no on-going activity, the

EnGenius

SN-920

REDIAL MENU

handset automatically goes into
SLEEP/IDLE mode to save battery
power.

* The handset can be turned off
completely by holding down the

END key for 3 seconds.

The idle screen display(custom name) can be

NOTE:
edited (in the menu mode) with the handset owner's name
or other custom greeting.

The 2-digit number near the top center of the LCD shows
the handset's ID.

In MENU mode, the handset

*
settings and information
contained in memory can be

changed. (For example: the Caller
ID log and Phone Directory).

All keys, except 2-WAY , are

*

(Intercom)

active in MENU mode

*

mode and return to IDLE mode

NOTE:

Menu Options.

TALK MODE

*

When the handset is in IDLE mode,
pressing the TALK key or answering
an incoming or intercom call will

activate TALK Mode.

*

The screen will look like this in

TALK Mode:

*

All keys are active in the TALK Mode.

Volume

HOLD

MENU MODE

In the TALK mode the TALK key functions as a

** Pressing the RIGHT SOFT FUNCTION
key activates MENU mode.

The screen will look like this in MENU

Mode:

Main Menu:

2:DIRECTORY

3:CALLER ID
4:SOUNDS
5:SETTINGS
6:REGISTER

¡õ¡ô

R

NOTE:
FLASH key. Pressing the TALK key will temporarily place
the call on hold while answering another call with the Call

Waiting feature. Pressing the TALK key again will return you
to the original call. Call Waiting requires telephone service
provider subscription.

~19~

* Do not register your handset if it has been registered at the

REGISTRATION MODE

~20~

You can enter a phone number before or after connecting to dial

the advantage of reaching the correct party with the first phone

5551221_

Dialing

5551221

00:00:08

Volume: 5

Making Calls

factory. If, when you first turn on the phone, "00" is displayed
near the top center of the LCD (to the right of the icon),

the handset has not been registered at the factory.

* Specific instructions on how to register the handset are
covered in detail under Handset / Base Registration in the

Advanced Operations section.

* If the handset is not registered

with the base unit, any attempt
to make an outgoing call or
intercom call to another handset

will fail. The LCD will read:

CRADLE MODE

* Placing the handset into the charger
cradle activates the handset CRADLE

mode.

* While in the CRADLE mode, the battery
charging unit recharges the handset

battery pack.

* An incoming or intercom call while

in the CRADLE mode will generate
this screen:

* Removing the handset from the
cradle during an incoming call

automatically answers the call and
places the handset in TALK Mode.

* Placing the handset in the cradle

or pressing END will end a call.

Station not

Incoming Call
On Base 1
SILENT

tone.

ManualDial(Pre-Dial Tone)

ENTERING A NUMBER BEFORE CONNECTING TO
DIAL TONE
Selecting a phone number before connecting to dial tone offers

call.

*

From the IDLE mode, enter the number
you wish to call. The number you input
will appear on the handset screen as

typed. For example, the number
555-1221 would appear as:

*

If an incorrect number has been entered,
select the CLEAR option by pressing the
RIGHT SOFT FUNCTION key to clear the

entire number, then re-enter the number
you wish

*

The DELETE option is selected by
pressing the LEFT SOFT FUNCTION
key. DELETE will delete one digit
at a time from right to left, similar
to a backspace key

*

When the correct number is displayed
on the screen, press TALK to complete

the call

*

You will hear a dial tone and see the

following three screens as the number is
dialed:

DELETE CLEAR

to Line 1

HOLD MUTE

~21~

Manual Dial(Post-Dial Tone)

While the handset is in the IDLE mode, you can press TALK to

make a call. There are three ways to make a call in the TALK

~22~

From IDLE mode, press the RIGHT

SOFT FUNCTION key to select the

While in the Main Menu, select the

directory scolling option by pressing

Information stored in location 01 will

*

ADD

OPTION

See Directory View Mode for additional instructions

If the handset is unable to link to the base unit, it will return

VOLUME: 5

Smith

5551212

REDIAL

MEMORY

ENTERING A NUMBER AFTER CONNECTING TO

DIAL TONE

Mode:

* When dial tone is heard and
the handset is waiting for a phone
number to be entered, the following

screen will appear:

* Enter the desired phone number

from the numbered key pad. The
screen will show the following
display:

* After a number is dialed, this

screen will be displayed:

Redial

While in the TALK mode, press the

*

LEFT SOFT FUNCTION key to s elect
the REDIAL option. The following
screen will be displayed:

* The last number dialed will be re­ dialed

VOLUME: 5
REDIAL MEMORY

5551222

00:00:00
VOLUME: 5

HOLD MUTE

5552222

MENU option.

*

the 2 key.

*

be displayed first. Use the Up or
Down arrows to scroll through the

directory to locate the number of
your choice.

Press TALK to dial the phone

*
number displayed.

When the handset has dialed the

*
selected phone number, the screen
will display:

NOTE:

on how to use the phone directory feature.

to IDLE mode. The handset will display "No Connection" for
five seconds or until a key is pressed.

HOLD

DirectoryDial

Memory Dial

*

To call a number stored in the Phone
Directory, you can access the Phone

Directory log by entering the menu or
you can simply press the Up or Down

Scrolling Arrows to access the Phone

In the TALK mode, the following

*

screen will be displayed:

* To select MEMORY DIAL, press the

RIGHT SOFT FUNCTION key.

VOLUME: 5

~23~

* The following screen will appear:

index code (e.g. 1=01)for the stored

Telephone numbers stored in the Phone Directory

have been indexed with a number from 01 to 30. To access

the correct index number or location, follow these steps:

All handsets that have been registered for use with the base unit,

received. The handset can be set to either ring or vibrate with an

~24~

Incoming Call

Private Name

Unknown Name

Private Name

Hayter, S

LOCATION:??

* Enter the 2 digit Phone Directory

Receiving an incoming call

* Handset is on the charger

cradle-No caller ID service

On Base 1

phone number.

* The phone number stored in the
location will be dialed.

NOTE:

For example, if the location is 3, press 0 then 3.

If the index number is 12, press 1 then 2.

Answering Calls

and are in the IDLE mode, will ring when an incoming call is

incoming call.

NOTE:

Under SETTINGS, the user has the option of
receiving incoming/intercom/transferred calls from 1 to 4
base units. This option is accessed via the Call Manager

function, under SETTING. Depending upon number of
base units the handset is registered to.

* Handset is off the cradle-No
caller ID service

Receiving an incoming call with caller ID
service **

* Caller ID service, but the ID has

been blocked by the caller:

Private

* Caller ID service, but not supported
by the originating party:

Unknown

* Caller ID service, but only the
number has been transmitted:

555-1212

* Caller ID service, all information

has been transmitted:

555-1212

~26~

Voice Volume

Placing a Call On-Hold

Adjusting the volume on the handset can be done only during a

* When in the TALK Mode, the volume control button on the left

VOLUME: 5

00:00:00

Call hold L1

VOLUME: 5

~25~

: The first handset to answer a call will connect to

they will still be able to participate in handset to handset

Handset in Charging Cradle

Pick-up handset from charging cradle to answer the call.

Handset not in Charging Cradle

Press "TALK" or any key (except END) to accept the
incoming call.

NOTE
the base unit and will operate in TALK mode. Other

registered handsets will be locked out of the call. However

calls or receive the call if transferred.

Caller ID service must be ordered from your local phone

**
company for these screen displays to function. Services may

vary in your area.

call or when in the TALK Mode.

side of the handset can be used to adjust the volume to 6

different levels.

* Volume level 3 is set as default.

* The top button increases volume and the lower button
decreases volume.

* The screen during volume adjustment
displays the following:

1. When a call is in progress it can be
put on hold by pressing the LEFT
SOFT FUNCTION key which selects
the HOLD option:

The display will then show:

REDIAL MEMORY

HOLD

UNHOLD MENU

2. To bring the call back on line, press
the LEFT SOFT FUNCTION key again.
The display will return to this screen:

The handset will double beep three times every 30
seconds when a call is on hold as a reminder that you

HOLD MUTE

~28~

1. During an active call, a transfer can be initiated by pressing

If you have Call Waiting service through your telephone company

1. In the TALK mode, the TALK key operates as a FLASH function

second call. Unlike when using the HOLD feature, the LCD will

not change to reflect that the first call is "temporarily on hold."

~27~

Picking up a Call on Hold

When MUTE is activated (ON), the handset user

The handset that placed the call on-

hold, can simply take the call off-hold
by pressing the
key. Another registered handset can

pick up the call on hold by pressing 2­WAY and the base ID (ie:01), then
choosing the "UNHOLD" option.

LEFT SOFT FUNCTION

NOTE:
cannot be heard by the caller, but the user can still hear the

caller. The MUTE feature is automatically turned off when
the call is ended.

NOTE:

The base unit will maintain the communications
link with the incoming call as long as it is on hold. No

other outgoing call or page from the base can be
completed until the call on hold is ended by the handset
or has timed out.

Muting a Call

A call must be

to select the MUTE function.

1. Use the RIGHT SOFT FUNCTION

key to select MUTE.

The display will then show:

2. To remove MUTE, press the : LEFT
SOFT FUNCTION key again.

in the TALK mode

00:00:00
VOLUME: 5

HOLD MUTE

00:00:00
Call Muted

UNMUTE

Call Waiting: Receiving a Second Call

and you wish to take a second incoming call, you will use the

FLASH feature.

allowing you to place the first call on hold and answer the

2. Pressing TALK again will return you to the original call, placing
the second call on hold .

3. You can terminate either call by pressing END during the call.

Transferring a Call

Calls can be transferred between registered handsets while a
phone call is in progress.

the 2-WAY key on the originating handset.

~30~

* The number is the same as the originating handset

* The target handset is not registered with the base unit

00:00:00

EXTENSION #:??

Transferring Calls Using the Hold Option

If you wish to announce the call that you are about to transfer,

00:00:00

Base I on Hold

~29~

distinctive ring, signaling an incoming

2. The originating handset LCD will
show a prompt for the target
handset ID number:

00:00:00
Enter

Extension #: ??

The call transfer can be
cancelled at any point by
pressing END

3. Enter the ID number of the
target handset.

* The call will be transferred to the
target handset:

Done

A handset ID number is invalid if:

NOTE:

* The number is 0

follow the steps below.

* The target handset will ring with a

call.

* The target handset LCD will show the
following readout:

If the target handset

NOTE:

Incoming Call
On Base 1
SILENT

does not respond within 30
seconds, the call is transferred
back to the originating handset.
If an invalid handset ID number

has been entered, an error
message will be displayed:

Repeat steps 1-3.

Invalid
Retry=2 WAY

1. During an active call, place the
call on hold by pressing the LEFT
SOFT FUNCTION key.

* The LCD will then display the
following screen:

2. Press the 2-WAY key.

* The originating handset LCD will
show a prompt for the target
handset ID number:

* The handset to handset call can be
cancelled at this point by pressing
END

3. Enter the ID number of the target
handset.

* The target handset will ring and the
screen will light up, signaling an incoming
call

UNHOLD MENU

Enter

~31~

* The target handset LCD will show

~32~

The EnGenius SN-920 ULTRA Industrial Cordless Phone System

intercom calls can be placed from or to base units and handsets.

Enter

Extension # ??

Paging

extension#:11

Volume: 5

the following readout:

* Upon answering, the originating

and target handset users can talk.

Intercom from
Handset 12
SILENT

ADVANCED OPERATIONS

Digital 2-Way Radio Mode

Handset to Handset Calls

4. Pressing th

key on the will select the
"XFER" function, initiating transferring
the call to target handset.

5. Pressing END will terminate a
handset to handset call, the
originating handset will then display:

RIGHT SOFT FUNCTION

handset

00:00:30
Volume: 3

MUTE XFER

00:00:00
Base I on Hold
UNHOLD MENU

Disconnecting Calls

From the TALK mode, you can end a
call by pressing END or by placing the

handset in the cradle. The handset will
return to the IDLE mode.

The LCD will show the following:

EnGenius

SN-920

REDIAL MENU

offers private, 2-way radio calls from handset to handset, even
when handsets are beyond the range of the base unit. 2-way or

Intercom calls can be established between a handset and an

available and registered base unit or second handset. Handset­to-Handset (2-way Radio) communication can be achieved
anywhere providing the two communicating handsets are within

range of each other.

1. To initiate a handset to handset call

press the 2-WAY key and enter the
"extension" ID number desired.
(The extension number or handset

ID number is the 2 digit number
located to the right of the icon):

* The LCD will then display this screen:

* Once the voice link is successfully
established, the handsets' LCD will

display:

MUTE

2. The 2-WAY call can be terminated

by either handset, at any time,
pressing END.

~33~

Paging from Base to Handset

1. Pressing the base unit PAGE or

establish a voice link with the base.

~34~

Paging from Handset to Base

For a handset to intercom a base unit, follow the steps below:

Enter

Extension # ??

Paging

extension#:01

INTERCOM key, will page all
registered handsets. The first
handset to answer the page will

2. The INTERCOM LED will flash until a
handset responds. The light will stay
lit until the link is terminated.

3. The base unit will page for 10
seconds, then terminate the page

if no handset responds.

Intercom from
Base 1
SILENT

1. On the handset press 2-WAY.

2. At the extension prompt, input the 2
digit number for the base unit which

will be a 0 followed by the base unit
number of 1, 2, 3 or 4.

3. The handset LCD will show a paging
prompt:

4. Before a handset answers, the page

can be cancelled from the base by
pressing PAGE again. How ever,

once a handset answers, only the
answering handset can end the
intercom call.

A page to a handset cannot be initiated from the

NOTE:
base while an incoming call is ringing into the system. The
IN USE LED flashes to indicate an incoming call is in

progress.

4. The base will ring once, then

automatically connect the intercom
call from a handset.

Answer Incoming Calls with a Handset to Base
Intercom Call in progress

There are three options for the handset:

1. Press TALK to switch to the incoming call.

2. Press END to terminate the intercom call and allow the
incoming call to ring on all handsets.

3. Do nothing and ignore the incoming phone call.

~35~

1. When the base unit is not in use (TALK or INTERCOM mode),

Base Unit Options

2. The 3 levels of voice volume are: low, medium and high. Each

the next level until the maximum level is reached and then it will

~36~

Main Menu Function Chart

1

-

4

Ring Volume

the VOLUME key will control the ring volume.

2. There are 4 ring volume levels: low, medium, high and off.

Pressing the VOLUME key will move the volume to the next
Level:

LOW MEDIUM HIGH OFF LOW

NOTE:

A ringing volume tone will sound briefly to indicate
the ringer volume level selected.

Voice Volume

1. While the base is INTERCOM mode, the VOLUME key will
control the voice volume.

time the VOLUME key is pressed the volume will be adjusted to

return to low again:

LOW MEDIUM HIGH LOW.

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~37~

Handset / Base Registration

~38~

3. Place base unit into REGISTRATION mode by pressing and

until you hear a single beep (about 3 seconds). The red "In-

8. The result of the registration or deregistration procedure is

No connection

Table full

Reg OK

New ID = X

holding the and buttons at the same time

VOLUMEPAGE

Main Menu Options

When the handset is in the IDLE mode,

or when a call is on hold, the Main
Menu can be accessed by pressing
the RIGHT SOFT FUNCTION key.

Once in the main menu, a list of
available options will be displayed,
two menu options at a time as shown:

1. Use the or scrolling keys
to view all of the menu options.

2. At any time while in the Main Menu,
an option can be selected by using

the corresponding number from the
keypad.

Main Menu:
1:KEY GUARD
2:DIRECTORY

3:CALLER ID
4:SOUNDS
5:SETTINGS
6:REGISTER

¡õ¡ô

Registration

Your handset(s), if purchased as a system, is pre-registered at the

factory and does not need to be re-registered to the base unit
purchased with the handset. Additional handset displaying "00"
as their handset ID must be registered to the base unit. Charge
the handset battery fully before registering.

Handset Registration

1. Plug in the base unit to AC power and place a fully charged
battery pack into the new handset.

2. Verify base unit's power light is on and turn on the handset
power by pressing and holding the END key for 2 seconds.

Use" light will come on. Handset registration must be

peformed within 30 seconds after entering the registration

r

mode.

4. Pressing the RIGHT SOFT key, on the handset, selects the

MENU

5. Press the number "" key on the handset keypad, this will

place the handset into the registration menu.

6. Press the number " " key on the handset keypad, this

completes the handset registration.

7. Repeat steps 3 through 6 for each handset you want to

register to that base.

displayed on the LCD for 5 seconds. There are 4 possible
results:

* Registration is successful.

* Failed registration or deregistration.
Base failed to respond to handset.
Steps must be repeated to retry
procedure.

* Base has already registered
maximum number of hand sets (9)
it can support. A handset must
be deregistered before a new
one can be added to the system.

function.

6

1

~40~

4. Press the LEFT SOFT FUNCTION

5. Deregistration is successful.

The handset has now been de-registered

from all base units. The handset ID number

will be reset to "00" as seen in the middle

Dereg from

Register a Second, Third or Fourth Base Unit

A handset can be registered to a maximum of 4

base units. All base units that come from the factory are

unit's identification number must be changed from factory

1. Plug in the new base unit to AC power and place a fully

2. Verify base unit's power light is on and turn on the handset

~39~

Dereg from

all bases?

* Handset registered to a base with same ID.

ID Conflict

key for "."

Base X

YES

9. Press END to return to the handset main menu.

NOTE 1:

Upon successful registration, your handset will

display "Reg OK New ID = "

NOTE 2:

Your handset will automatically exit the

of the top LCD line.

REGISTRATION mode after 30 seconds.

NOTE 3:

You can register your handset to a maximum of 4
base units. The handset ID number in the middle
of the top line of the handset display will not

change after registering the first base unit
(known as the primary base unit).

NOTE:

registered as base unit 01.

SECURITY FUNCTION:

A third option is available for

deregistering all the handsets at once and generating a
new base ID code (system registration reset). This option

can be selected by pressing "",
a new base number (1-4). Both the handset and base

MENU63

"", "", then enter

must be in the registration mode.

If there is more than one base unit and a handset

NOTE:
is to be registered to more than one base unit, the base

default number of "1" to either "2", "3", or "4".

De-Registering a Handset from all Base Units

1. Press the RIGHT SOFT FUNCTION key to select .

2. Press the "" key to select the REGISTER option.

3. Press the "" key to select

6

4
RESET HAND. The LCD will
display the following screen:

MENU

YES NO

charged battery pack into the handset.

power by pressing and holding the END key for 2 seconds.

all bases

~42~

Press "MENU", "1" to set KEY GUARD.

1. To access the KEY GUARD option from the IDLE made, press

telephone numbers (up to 20 digits each) and names (up to 14

memory. Entries in the Phone Directory may be viewed or edited

Main Menu:

1:KEY GUARD

2:DIRECTORY

3:CALLER ID

Keypad

Locked

Press 1 to

~41~

3. Place base unit into REGISTRATION mode by pressing and

The red "In-Use" light will come on. Handset registration must

be preformed within 30 seconds after entering the registration

holding the and buttons at the same time

VOLUMEPAGE

until you hear a single beep (about 3 seconds).

Handset Menu Options

Key Guard

Mode.

4. Pressing the RIGHT SOFT BUTTON, on the handset, selects

the function.

MENU

5. Press the number "" button on

the handset keypad, this will
place the handset into the
registration menu.

6. Press the number "" button on
the handset keypad.

6

Reg Menu

1. Register

2. Deregister

3

3. Reset Base

4. Reset Hand

7. The handset Display will now

request that you "Enter base ID
(1-4): X"

8. Enter a number

from the keypad. Choose a

"4"

"1", "2", "3", or

Enter base
ID (1-4): X

base ID number different from

base ID number you are already
using.

the RIGHT SOFT FUNCTION key to select the MENU option.

2. While in the MAIN MENU press the
"1" key to select KEY GUARD:

3. Selecting the KEY GUARD option

LOCKS the keypad from use. The
screen will display the following:

4. To unlock the keypad press the
LEFT SOFT FUNCTION key. The

screen will display the following:

5. Press the "1" key to confirm unlocking
the keypad.

9. Repeat steps 1 through 8 for
each new base you want to
register.

NOTE:

Upon successfully changing the base ID number,
the display will say "Base ID = X, Dereg All." This means

that you have successfully created a new identification
number for that base unit. All handsets previously

Directory

This feature allows you to store up to 30 frequently used

characters each) in a directory that resides in the handset

at any time. The Phone Directory may be viewed by pressing the

or arrow keys from the idle mode.

registered to that base unit (if any) were de-registered. You

may now begin registering handsets to the base unit.
Follow steps 3 through 6 of Handset Registration section.

4:SOUNDS
5:SETTINGS
6:REGISTER

Unlock

confirm
UNLOCK

¡õ¡ô

~44~

Memory full

Number?

~43~

DIRECTORY VIEW MODE

DIRECTORY EDIT MODE

Press "MENU", "2" to access Directory screen

1. To view the Directory from the IDLE

mode, press the RIGHT SOFT
FUNCTION key to select the
MENU option.

2. While in the Main Menu, press
the "" key to select DIRECTORY:

2

3. Information in the Phone Directory is
stored vertically, as shown in Table 1
below. The up and down arrow keys
are used to move through the directory

records.

Main Menu:
1:KEY GUARD
2:DIRECTORY

3:CALLER ID
4:SOUNDS
5:SETTINGS
6:REGISTER

¡õ¡ô

While in the DIRECTORY VIEW mode,
the LCD will display the following screen:

To enter the DIRECTORY EDIT mode,
either ADD or OPTION must be selected.

ADD

* Press the LEFT SOFT FUNCTION
key to select ADD. This choice will
allow an entry to be added to the

Phone Directory.

* If the directory is full, the following

Jane Doe
5551212

ADD OPTION

will be displayed on the LCD:

Quit

Index Code

01

02

Table 1

Information

Name #1

Telephone #1

Name #2

* To return to the DIRECTORY VIEW
mode, press the LEFT SOFT
FUNCTION key.

Telephone #2

* If there are available spaces, the first
empty space will be accessed

30 Name #30

Telephone #30

automatically and the following
screen will appear:

SAVE DELETE

Note: Press the RIGHT SOFT BUTTON and enter the Index
Code to dial the phone directory number.

* If information is to be stored in a

specific location, use the
scrolling keys to find the correct
location for the new information.

The location number will appear as
a 2 digit number to the left of the
battery icon.

~45~

* Select ADD again using the LEFT

~46~

In the name editing mode, as indicated on the LCD

prompt, all letters will automatically be entered in the upper

FUNCTION key to select SAVE. The new entry will be displayed

SOFT FUNCTION key. The following
screen will then appear:

1.Enter a new phone number

by pressing the corresponding
keypad number key once.

The following characters

Note:

require a special key combination:

press the # key two times

Space:

(##).

press the # key three times

Dash:

(###).

2. Press the

LEFT SOFT FUNCTION

key to SAVE the phone number.

OR
To correct an incorrect entry, press
the RIGHT SOFT FUNCTION key to

select the DELETE option. DELETE
will delete one number at a time
from right to left.

3. A prompt will appear to enter a name
that goes with the phone number.
The name field can be left blank by

selecting SAVE with the LEFT SOFT
FUNCTION key.

4. To enter the letters of a name, press

Number?

SAVE DELETE

the corresponding keypad number
one or more times depending on

the order to the characters on the
key. See Table 2 for a listing of
available characters that can be
used in the name field.

For example: press "2" once for the
letter "A," twice for the letter "B," etc.

NOTE:

case. Since this is the default setting, using the * key will
then allow you to enter lower case letters. This function will

stay locked in the lower case mode until the * key is
pressed again, or the name edit mode is terminated.

NOTE:

Each time you enter a character, the cursor
automatically advances to the next character field as long

as you press a different keypad key to enter each character.
However, if you need to press a keypad key two or more
times to enter consecutive characters, you need to first
press the key to advance the cursor to the next

Name?
*=CAPS LOCK

SAVE DELETE

character field. Selecting DELETE with the RIGHT SOFT
BUTTON or pressing the key will backspace the
cursor to the previous field. The will advance the

cursor.

The directory will store a name and a phone

NOTE:

number, or just a phone number, but not a name by itself.

5. When the name is entered correctly, press the LEFT SOFT

on the screen and the DIRECTORY VIEW mode will
automatically be activated.

~48~

Edit Option

Choosing OPTION while in the DIRECTORY EDIT mode allows a

directory record to be edited, deleted or a number to be viewed.

Options

2:Clear Entry

3:View Number

5551212

JANE DOE

* CAPS LOCK

~47~

Key

'+ ,. * ( ) & 1

Table 2

1

2

3

4

5

6

7

8

9

0

*

#

NOTE:

Unique character Key 2: C, Key 6: N

OPTION

Characters

A B C C 2

D E F 3

G H I 4

J K L 5

~

M N O N 6

Press key
to select OPTION. The following screen
will be displayed:

P Q R S 7

T U V 8

W X Y Z 9

0

TOGGLES CASE

SPACE -

This option allows a phone record to be changed.

1. Select the "1" key from the keypad.

~

The following screen will be
displayed:

RIGHT SOFT FUNCTION

¡õ¡ô

1:Edit

SAVE DELETE

Example:

In the DIRECTORY EDIT mode, to enter the name

"Jane Doe" use the following key sequence:

5 (J) * 2 (a) 66 (n) 33 (e) # (space) * 3 (D) * 666 (o) 33 (e)

2. Use the RIGHT SOFT FUNCTION
key to delete the phone number or

simply type the new number over the
old entry.

3. If a name is a part of the record, you
will receive the following prompt:

SAVE DELETE

~49~

4. The cursor will appear under the first

~50~

Clear Entry Option

This option allows a record to be completely removed from the

Caller ID information will then appear on the LCD and also be

Options

2:Clear Entry

3:View Number

Confirm Clear

ADD

Empty

View Option

This option allow a record to be viewed in the phone directory.

letter of the name. Type new
information over the existing name

or press the RIGHT SOFT
FUNCTION key to select DELETE.

Selecting DELETE will move the cursor to the far

NOTE:
right edge of the LCD screen. Pressing the RIGHT SOFT

FUNCTION key repeatedly will move the cursor right to left
across the LCD screen, deleting each letter above cursor.

Phone Directory.

1. While in the Options Menu press the
"2" key to select clear entry:

2. At this point, the record previously
accessed while in the DIRECTORY
VIEW mode can be deleted by

pressing the LEFT SOFT FUNCTION
key to select YES as shown on the
LCD screen:

1:Edit

Entry?

YES No

5. Once the new information is entered,

press the LEFT SOFT FUNCTION
key to save the new entry.

6. If the name is unchanged press the

LEFT SOFT FUNCTION key to re­ save and exit to the DIRECTORY

3. Deleting the records will bring up
the following prompt, at which time
a new record can be added to the

directory (refer to steps under ADD) :

JANE DOE
5551212

SAVE DELETE

4. S electing NO will return the handset

to the DIRECTORY VIEW mode.

Caller ID

To use this option you must first subscribe to the Caller
ID service offered by your local telephone company.

stored automatically in the handset for later retrieval.

~51~

Press "MENU", "3" to access Caller ID screen.

~52~

9.While in the CALLER ID VIEW mode, the displayed number can

Delete?

1. From the IDLE mode, press the
LEFT SOFT FUNCTION key to
select MENU.

2. To access the Caller ID information
stored in the handset, press the

"3" key from the keypad to select
Caller ID.

NOTE:

Shows the number of new Caller ID entries

Main Menu:
1:KEY GUARD
2:DIRECTORY

3:CALLER ID
4:SOUNDS
5:SETTINGS
6:REGISTER

since the last time the Caller ID log was checked. The

value in the top LCD line to the right of the envelope
icon.

¡õ¡ô

6. Date and time information can be
viewed by pressing the LEFT
SOFT FUNCTION key:

The 2 digit number to the right of the envelope

NOTE:

7145551212
09/02 11:12

Name Delete

icon tracks the number of unviewed Caller ID records.

7. The displayed information may be
deleted with the RIGHT SOFT

FUNCTION key. The display will
show:

YES NO

3. Press the key to view the
most recent call or the key
to view the oldest call information:

NOTE:

Caller ID information is stored in a table with

02 Newcalls
View:

¡õ¡ô

the newest entry on the top of the table. Using the
to view the Caller ID log ensures starting at the "top" of

the table.

4. The Caller ID log will store up to
three information fields:

7145551212

* Caller phone number, if transmitted.

Name

Time Delete

* Caller name, if transmitted.

* Date and time stamp.

5. The first Caller ID screen will
display the first two informational fields.

8. Press the LEFT SOFT FUNCTION

key to confirm the deletion, or
press the RIGHT SOFT FUNCTION
key to cancel the command.

: Once the caller ID capacity (30 records) has been

NOTE
reached, the oldest record is removed from the table.

be dialed by pressing TALK.

10.Press END to return to the Main Menu.

~53~

To make use of this option you must subscribe to both Call

* When on a call, you will be alerted to an incoming call with a

Caller ID with Call Waiting Option

~54~

5. Ring levels are: HIGH, LOW and

VIBRATE. Use the scrolling keys

One of four distinctive ring tones may be selected for the handset

by pressing the or scrolling keys and pressing the

Waiting and Caller ID service with your local telephone company.

SOFT FUNCTION key to SAVE

setting.

to select ring level. Press the LEFT

short beep. The phone number and name of the incoming
caller will be displayed simultaneously.

* You can place the first call on hold and answer the second
call by pressing TALK. Pressing TALK again will switch back

6. Selecting END returns handset
to the Sounds Menu.

Ring Type
Press "MENU", "4" , "2" to access Ring Type menu.

to the first call.

LEFT SOFT BUTTON to save.

Sound

Ring Volume
Press "MENU", "4", "1" to access Ring
Volume menu.

1. From the IDLE mode press the
RIGHT SOFT FUNCTION key to
enter the Main Menu:

2. Select the SOUNDS option by
pressing the "4" key from the
keypad.

3. Select RING VOLUME by pressing

"1".

4. Once in this option, the current ring
volume level will be displayed on the

second line of the LCD:

Main Menu:
1:KEY GUARD
2:DIRECTORY

3:CALLER ID
4:SOUNDS
5:SETTINGS
6:REGISTER

Ring Volume
High

SAVE

¡õ¡ô

Sounds Menu

1.Ring Volume

2.Ring Type

3.Key Volume

4.Key Volume Tone

¡ô¡õ

Key Volume
Press "MENU", "4" , "3" to access Key Volume menu.

The key volume is the loudness of the sound of the keys when
pressed . Choices are: HIGH, LOW and OFF.

Key Tone
Press "MENU", "4" , "4" to access Key Tone menu.

The key tones are the type of sound that the keys produce when
pressed. Choices are Tone 1, Tone 2, Tone 3 and Tone 4.

Settings (Setting Handset Preferences)

This menu option can be used to set: local area code, dial mode,
and the backlight. Selecting reset within this option allows you to

reset these preferences (plus all sound settings) back to the
factory settings. Custom Name is the name that appears on the
LCD in the IDLE mode.

~55~

From the IDLE mode, press the

Press "MENU", "5", "1" to access Area code screen.

~56~

Tone/Pulse Mode

The length of time the backlight stays lit when the han

Dial Mode"

8 Sec

*
RIGHT SOFT FUNCTION key
to enter the Main Menu. Press
the "5" key from the keypad to

select SETTINGS.

Area Code

Main Menu:
1:KEY GUARD
2:DIRECTORY

3:CALLER ID
4:SOUNDS
5:SETTINGS
6:REGISTER

¡õ¡ô

Press "MENU", "5", "2" to access Tone/Pulse screen.
The handset may be set to either tone or pulse mode.

1. After selecting this option, the LCD
will show the current setting as
shown:

SAVE

Tone

¡õ¡ô

By setting the local area code, when a
telephone number is auto-dialed from the
Phone Directory or Caller ID containing

the selected area code, the phone will
not include the area code when the number
is dialed.

1. When this option is selected, the
local area code is displayed
as shown:

The field for the area code has
a maximum of three numbers.

2. The area code can be edited by typing
the new numbers over the current digits.
The key can be used to delete

the number above the cursor and the
Key can be used to move to the
desired number.

3. Press the key

LEFT SOFT FUNCTION

to save the new area code setting or

press END to return to the Settings
Menu without saving the number.

Use the scrolling keys to

change the setting.

Setting Menu
1:Area code
2:Tone/Pulse

3:Backlight
4:Reset
5:Custom name
6:Call Manager
7:Contrast
8:Dial Prefix

Move cursor:
714

¡õ¡ô

¡õ¡ô

2. Press the LEFT SOFT FUNCTION
key to save the new dial mode or

press END to return to the Settings
Menu without saving.

Backlight

Press "MENU", "5", "3" to access Backlight screen.

use may be set with three options: 8 sec, Off and On.

1. The scrolling keys may
be used to choose one of the three
options.

2. Press the LEFT SOFT FUNCTION
key to save the new backlight setting

or press END to return to the
Settings Menu without saving.

: It is recommended that the backlight be kept at the

NOTE
factory setting of 8 seconds. Leaving the backlight on will
deplete the battery life more quickly.

dset is in

SAVE

~57~

Reset

Custom Name

Press "MENU", "5", "4" to access Reset menu.

Choosing this option allows the handset parameters (dial mode,

backlight, ring and key tone settings and ring/voice volume) to be

This option allows either a name or a greeting to be selected that

~58~

Call Manager

Press "MENU", "5", "6" to access Call Manager screen.

name edit mode (see Table 2: Available Characters under

EnGenius

EnGenius

Receive Calls

1. Accessing this option displays the
current name setting.

=Caps lock

*

SAVE Delete

reset to the factory settings. Also, this option

will delete all the Phone Directory entries and all the Caller ID
entries.

1. The Reset parameters option LCD

will show:

Factory Set?

YES NO

2. The Reset DIR option LCD will show:

Delete all
DIR entries

YES NO

3. The CID option LCD will
show:

Delete all
CID entries

YES NO

4. In all cases, press the LEFT
SOFT FUNCTION key to
select YES and the RIGHT

SOFT FUNCTION key to
select NO.

5. Choosing YES, NO or the END key
will return the handset to the Settings

Menu.

Press "MENU", "5", "5" to access Custom name screen.

will be displayed on the LCD in IDLE mode or when the handset
is turned on.

2. The custom name can then be
edited by using the numbered
keys on the keypad to overwrite

the existing characters.

3. In this option the second and third
lines of the LCD can be used. The
keys can be used to

move the cursor from one line to the
other and from one side of the line
to the other.

4. Use LEFT SOFT FUNCTION key to
save the new custom name or the

RIGHT SOFT FUNCTION key to
delete the name. END will return
the handset to the Settings Menu.

This procedure is similar to the phone directory

NOTE:

Directory Option).

This option allows the handset to receive
calls from 1 to 4 base units.

1. Once in the Settings Menu press the
"6" key from the keypad to select the
Call Manager option. The screen
will display:

SN-920

SAVE Delete

from base 1:

SAVE Yes No

¡õ¡ô
¡õ¡ô

~60~

Dial Prefix

Press "Menu", "5", "8" to access the Dial Prefix screen.

Allows you to enter up to an eight-digit dialing prefix (i.e.:

No Dial Prefix default selection. Press the RING SOFT FUNCTION

key to select "Edit" then enter the Dial Prefix number via the

If you have elected to use a Dial Prefix, enter a phone number,

screen will ask you "Use Prefix?" select "Yes" by pressing the LEFT

~59~

2. The scrolling keys may
be used to select a base unit number
from 1 to 4. Pressing the RIGHT SOFT
FUNCTION key moves the from
YES to NO and back to YES in the
selection process.
Pressing the LEFT SOFT FUNCTION
key will save the setting.

1010555 for long distance service).

Use the UP/DOWN scrolling keys to toggle between the Yes or

3. Repeat the process until all base units
from which calls are to be accepted
have been selected for the handset.

Contrast

Press "MENU", "5", "7" to access Contrast screen.
This option adjusts the contrast
for the handset's LCD screen.

1. While in the Settings Menu, select
the "" key from the keypad. The

7

LCD will display the current contrast
setting:

2. Use the scrolling keys to
change the contrast setting from 1 to
16 (1 is the lightest setting and 16 is
darkest).

3. The LEFT SOFT FUNCTION key will
save the new setting. Press END to
return the handset to the Settings
Menu. Pressing END again returns
the handset to the Main Menu.

keypad. Press the LEFT SOFT FUNCTION key to select "Save".

prior establishing dial tone, then pre ss the " TALK" Key. The

SOFT FUNCTION key or select "No" by pressing the RIGHT SOFT
FUNCTION key.

Contrast:12
Adjust=

¡õ¡ô

SAVE

~61~

Product Specifications

~62~

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N

BEFORE USING YOUR TELEPHONE EQUIPMENT, BASIC
SAFETY INSTRUCTIONS SHOULD ALWAYS BE FOLLOWED TO

REDUCE THE RISK OF FIRE, ELECTRIC SHOCK AND INJURY
TO PERSONS AND DAMAGE TO PROPERTY.

Cordless Safety Tips

Your cordless phone gives you the freedom and flexibility to stay

in touch while you move around. However, the safe and
responsible use of the phone depends entirely on you. Avoid
accidents by not reaching for the phone or talking on the phone if
that distracts you from working safely. Your life and the lives of

others are at stake.

1. When using your cordless phone ensure your safety and the

safety of others:
Always watch where you are walking and standing.

Don't let a phone call distract you from working safely.

2. In an Emergency

If an emergency occurs, dial 911. Remember: if you are in an
area where your phone is searching or scanning for a signal or
there is no signal, it is highly probable that a call to 911 will not

go through. Locate the nearest landline phone and call for
help.

Cordless 911 calls may not automatically provide emergency
personnel with your name, phone number or location. Tell the
dispatcher:

Your name and phone number, including area code.
The nature of the emergency.
Whether police, fire or medical assistance is needed.

The exact location of the emergency, including cross streets,
mileposts or landmarks.

~63~

3. Power Outage

~64~

short out parts that could result in the risk of fire, electric shock,

When the power supply cord or plug is damaged or frayed.

In the event of a power outage, your cordless telephone will
not allow you to make an outgoing call or take an incoming call.
The cordless base station requires electricity for operation.

You should have a telephone which does not require electricity
available for use during power outages, or alternatively having
proper backup power for the base station.

4. Notice to Hearing Aid Wearers: This phone system is
compatible with inductively coupled hearing aids.

5. Notice to Cardiac Pacemaker Wearers: Preliminary studies
done by FDA and others have shown that, although
interference to the implanted cardiac pacemaker may occur

when operating very closely, wireless telephones "do not seem
to pose a significant problem for pacemaker wearers."
However, until more is known, FDA suggests that people with

pacemakers may want to take precautions when using or
carrying a wireless telephone to ensure that there is ample
distance between the telephone and the pacemaker.

6. Slots or openings in the product's housing back, side and

bottom, are provided for ventilation. These openings must not
be blocked or covered. Placing the product on a bed,
carpeting, or other similar surface may block these opening

and should be avoided. This product should never be placed
near or over a radiator or heat register. This product should not
be placed in a built-in installation unless proper ventilation is
provided.

7. This product should be operated only from the type of power
source indicated on the marking label. If you are not sure of

the type of power supply to your home, consult your dealer or
local power company.

8. Do not overload wall outlets and extension cords as this can
result in the risk of fire or electric shock.

9. Never push objects of any kind into this product through
housing slots as they may touch dangerous voltage points or

or injury. Never spill liquid of any kind on this product.

Product Safety Tips

1. Read and understand all instructions.

2. Follow all warnings and instructions including those marked
on the product.

3. Unplug this product from the wall telephone jack and power
outlet before cleaning. Do not use liquid cleaners or aerosol
cleaners. Use damp cloth for cleaning.

4. Do not use the telephone near water, for example, near a
bathtub, washbowl, kitchen sink, laundry tub, wet basement

or swimming pool.

5. Do not place this product on an unstable cart, stand or table.

The product may fall, causing serious damage to the product.

10. To reduce the risk of electric shock or burns, do not
disassemble this product. Take this product to qualified

service personnel when service or repair work is required.
Opening or removing covers may expose you to dangerous
voltages, electrical current or other risks. Incorrect

reassembling of the product can cause electric shock when
the product is subsequently used.

11. Warning: Changes or modifications to this product not
expressly approved by EnGenius could void the warranty and
the FCC authorization to operate the equipment.

12. Unplug the base station from the wall outlet and refer
servicing to qualified service personnel under the following
conditions:

If liquid had been spilled into the product.

„h

„h

If the product has been exposed to rain or water.

„h

~65~

If the product does not operate normally by following the

~66~

fire; the cells may explode. Do not expose batteries to water.

operating instructions. Adjust only those controls that are
covered by the operating instructions because improper
adjustment of other controls may result in damage and will

often require extensive work by qualified service personnel
to restore the product to normal operations.
If the product has been dropped or housing has been

damaged.
If the product exhibits a distinct change in performance.

13. Avoid using telephone during an electrical storm. There may
be a risk of electrical shock from lightning.

14. Do not use the telephone to report a gas leak while in the
vicinity of the leak.

15. The antenna on the desk station does not retract. To prevent
injury, do not place the telephone where persons can step,

trip or fall on the telephone.

16. Do not place metal objects on the antenna.

17. Do not install the base station or cordless handset charger
near microwave ovens, radio equipment, or non-cable

connected televisions. These appliances may cause electrical
interference to the base station or cordless handset.

18. The base station must be placed on a hard, flat surface and
connected to both a phone wall jack and an AC power outlet.

19. Do not stick foreign objects into any of the holes on the base
station or cordless handset. You could harm the speakers,
earpieces, microphones, or yourself.

20. Battery Safety Precautions: To reduce the risk of fire, injury or
electric shock, or property damage, and to properly dispose

of batteries, please read and understand the following
instructions:
BATTERY MUST BE RECYCLED OR DISPOSED OF

PROPERLY. DO NOT DISPOSE BATTERY IN MUNICIPAL
WASTE.

Only use EnGenius approved Nickel-Metal Hydride (NiMH)

rechargeable batteries in the cordless handset and battery

charger.
DO NOT use other rechargeable batteries or non-

rechargeable batteries, or mixed types of batteries. The

batteries could short-circuit, and the battery shell may be

damaged causing a hazardous condition. Instruction labels

are located in the handset and charging unit battery

compartment.
Always follow basic safety precautions when using and

disposing of batteries. Do not dispose of the batteries in a

Check with local codes for special disposal instructions.

Periodically clean the charge contacts on both the charger

and handset.
DO NOT mix old and new batteries in this product.

Position positive (+) battery contact to match diagram in

cordless handset.
Charge the batteries provided with, or identified for use with,

this product only in accordance with the instructions and

limitations specified in the instruction manual.
Exercise care in handling batteries in order not to short the

batteries with conducting materials such as rings, bracelets,

and keys. The batteries or conducting material may

overheat and cause burns or fire.

Do not open or mutilate the batteries. Released electrolyte

is corrosive and may cause damage to the eyes or skin.

the electrolyte may be toxic if swallowed.

During charging, batteries heat up. This is normal and is not

dangerous.

Do not use non-EnGenius charging devices. This could

damage the batteries.

SAVE THESE SAFETY INSTRUCTIONS

~68~

harmful interference in a residential installation. Some cordless

and wireless telephones operate at frequencies that may cause

Increase the separation between the handset and/or base

~67~

Regulatory Information

1. This telephone system complies with Part 68 of the FCC rules.

On the bottom of the base station is a label that contains,
among other information, the FCC Registration Number, Ringer
Equivalence Number (REN) and the Universal Service Order
Code (USOC), which is RJ-11C. Your telephone company may

ask you for this information.

2. The REN is useful to determine the quantity of devices you

may connect to your telephone line and still have all of those
devices ring when your telephone number is called. In most,
but not all areas, the sum of the REN's of all devices connected
to one line should not exceed five (5.0). To be certain of the

number of devices you may connect to your line, as determined
by the REN, you should contact your local telephone company
to determine the maximum REN for your calling area.

3. If your telephone equipment causes harm to the telephone
network, the telephone company may ask you to disconnect
the system from the line until the problem has been corrected

or they may discontinue your service temporarily. If possible,
they will notify you in advance. But if advance notice isn't
practical, you should be notified as soon as possible. You will

be informed of your right to file a complaint with FCC or DOC.

4. Your telephone company may make changes in its facilities,

equipment, operations, or procedures that could affect the
proper functioning of your telephone system. If they do and if
possible you will be notified in advance to give you an
opportunity to maintain uninterrupted telephone service. If you

experience trouble with this telephone system, disconnect it
from the network until the problem has been corrected or until
you are sure that the equipment is not malfunctioning.

6. This telephone system equipment has been tested and found
to comply with the limits for Class B digital device, pursuant to
Part 15 of the FCC Rules and RS210 of the DOC Rules. These
limits are designed to provide reasonable protection against

interference to nearby TV's, VCR's, radio, computers, or other

electronic devices. To minimize or prevent such interference,
the telephone system should not be placed or operated near
these devices. If interference is experienced, moving the base

station or handset farther away from them will often reduce or
eliminate the interference.

7. However, there is no guarantee that interference will not occur

in a particular installation. If this telephone system does cause
harmful interference to other electronic devices, which can be
determined by turning the system off and on, the user is
encouraged to try to correct the interference by one or more of

the following measures:

and the device that experiences interference.

Connect the base station into a power outlet on a circuit
different from that to which the other device is connected.
or, connect the base station to another telephone outlet.

Consult the dealer or an experienced ele ctronic technician
for help.

5. This telephone system may not be used on coin service
provided by the telephone company. Connection to party lines
is subject to state tariffs. Privacy of communications may not

be ensured when using this phone.

EnGenius Optional Outdoor Antenna

lnstallation lnstructions

TM

For safety and optimum performance, be sure to read these

For your safety, keep the antenna away from electric power lines to

Antenna lnstallation

1. Find a mast (metal pole) that is longer than five meters and 25 to

Bracket

Guide pipe

Antenna

instructions carefully.

Order lnformation

Please order the EnGenius SN-900 Ultre Outdoor Antenna and/or
cable.

Warning

TM

50mm (1"to 1.9") in diameter.

2. Assemble the antenna body and six whips.

3. Connect brackets to guide
pipe, sliding the brackets on
from the bottom.

4. Fit the guide pipe and
bracket on mast firmly.

whip x 6

avoid electric shock.

5. Thread the coaxial cable
through the guide pipe and

For FCC compliance, the outdoor antenna must not be located
within 8 inches (20cm) of any person.

connect one end of the
coaxial cable to the antenna.

Site Selection

The higher the antenna is installed, the better the communication
will be. lf you can install the antenna higher than surrounding
obstructions, the communication range will be better.
The antenna must be on the roof and maintain a three meter
(10 feet) clearance in all directions to meet RF safety requirements.

Less than 3 M
(incorrect)

Over 3 M
(correct)

Over 3 M
(correct)

Over 3 M (correct)

Less than 3 M
(incorrect)

Note:Use only EnGenius antenna and cable. The base
station antenna connector has reverse thead that
only works with cables supplied by EnGenius.

Mast

6. Connect the other end of
the coaxial cable to the base
station.

8. Do not short circuit the battery pack.

than specified access doors may expose you to dangerous voltages

SAVE THESE INSTRUCTIONS

The metal bands on the

battery pack should never come in contact with a conductive

When using EnGenius SN-900 Ultra, always follow basic safety
precautions to reduce the risk of injury, fire, and electical shock,
including the following practices:

1.Read and understand all instuctions

included in the user's
manual and this antenna installation instructructions. ln anddition,
observe all warnings and instructions marked on the product.

2. Avoid using a telephone during thunderstorms.

There may be a

remote chance of electrical shock from lightning.

3. Do not use a telephone in the vicinity of a gas leak.

Report a suspected gas leak immediately, but use a telephone
away from the area where gas may be leaking. Because this
product is a wireless model, make sure the base is also removed
form the area.

4.Do not use this product near water, or when you are wet.

For example, do not use it in a wet b asement or shower, or next to a
swimming pool, bathtub, kitchen sink, or laundry tub.

5.Unplug this product form any line or power source before
cleaningor if it comes in contact with any liguids.

Do not use liquids or aerosol sprays for cleaning. Use only a damp
cloth when cleaning. Do not plug the product back in until it has
dried thoroughly.

6.Install this product in a protected location

where it is not at risk
of falling and no one can trip over and line or power cord. Protect
cords from damage or fraying. Do not place and objects on the
power cord.

7. This product should be operated only from the type of power
source indicated on the marking label.

lf you are not sure of the type of power supplied to your home,
consult your dealer or local Power Company. lf this product has
user replaceable betteries, replace batteries only as described in
your user's manual. Do not burn or puncture batteries because
they contain caustic chemicals.

surface at the same time. Also, do not let two battery metal bands
touch each other.

9.Do not block slots and openings in the cabinet and the back or
bottom, these are provided for ventilation.

overheating, do not block these openings by placing the product on
the bed, sofa, rug, or other similar surfaces. This product should
never be placed near or over or over a radiator or exceed
environmental specifications listed in the user's manual. In
addition, this product should not be placed in a built-in installation
where proper ventilation is not available.

10.Never push objects of and kind into this product through
cabinet slots

out parts that could result in a risk of fire or electrical shock.

11.To reduce the risk of electrical shock, do not disassemble this
product.

Customer Service or email us at
[e-mail]. Opening or removing cadinet parts other

or other risks. Lncorrect reassembling can cause electrical
shock when the appliance is subsequently used.

12.Do not overload wall outlets and extension cords as this can
result in the risk of fire or electrical shock.

13.Unplug this product from the wall outlet if any of the following
situations should occur:

when the power supply cord or plug is damaged or frayed.
lf liquid has been spilled into the product.
lf

the product has been exposed to rain or water.
lf the product does not operate normally by following the operating
instructios. Adjust only those controls that are covered by the
operating instructions.
lf the product has been dropped and the cabinet has been
damaged.
lf the product exhibits a distinct change in performance.

lf service or repair work is required, contact EnGenius

To protect it from

the

as they may touch dangerous voltage points or short

TM