EnGenius Technologies SN-920 User Manual

Literature order number:120-0002-01

EnGenius Technologies Customer Service USA:888-735-7888 Canada:888-397-2788

SN-920 ULTRA

Table of Contents

Call On-Hold

Registering additional Base Units

Custom Name

28-31

37-39

40-41

42-50

50-53

53-54

Congratulations

Handset

Diagram Features

Base Unit

Diagram Features

Charging Cradle

Diagram Features

Getting Started

Base Unit Set-up Charging Cradle Set-up

Basic Operations

Modes Making Calls Manual Dail Pre-dial tone Manual Dail Post-dial tone Redial Directory Dial Memory Dial Answering Calls Handset in Charging Cradle Handset not Charging Cradle Voice Volume

3 4

8 9

10 11

12-13

13-15

16-19

21 21-22 22-23

25 25 26

Muting a Call Call Waiting Transferring a Calls Disconnecting Calls

Advanced Operations

2-Way Radio Handset-to-Handset Base-to-Handset Handset-to-Base Base Unit Options Ring Volume Voice Volume Main Menu Function Chart Handset / Base Registration Registering a Handset

De-registering Handset

Handset Menu Options Key Guard Directory Caller ID Sounds Ring Volume Ring Type Key Volume Key Tone Settings Area Code Tone/Pulse Backlight Reset

32 33 34

35 35 36

54 54 54

55 56 56

Call Manager

Contrast

This device complies with Part 15 of the FCC Rules.

Operation is subject to the following two conditions:

1)this device may not cause harmful interference, and

Privacy of communications may not be ensured when using

When selecting a location for the base unit, it is better to locate

from any person to be in compliance of FCC safety regulations.

handset is on. Should not carry the handset in a breast pocket.

Dial Prefix

58-59

Product Specifications

Safety Instruction

Regulatory Information

62-66

67-68

2)this device must accept any interference received, including interference that may cause undesired operation.

this phone.

CAUTION:

the base unit as high as possible to avoid obstructions that

might interfere with the radio transmission and getting a clear

signal. In any case, the base unit must be located 8 inches (20cm)

Person with pacemaker: Should always keep the handset

more than 8 (20 cm) from their pacemaker when the

If you have any reason to suspect that interference is taking

place, turn off your handset immediately.

inches

For hands-free operation of the handset, the device has been

tested for RF exposure compliance with the EnGenius

provided belt-clip and leather pouch. Other belt-clips, holsters

or similar accessories that have not been tested may not

comply with RF exposure requirements and should not be

used.

You have purchased an exceptional business communications

expandable design allows the system to grow with your business.

business settings from multi-level office buildings, construction

military level digital security, music or message on-hold capability,

Congratulations!

~1~

~2~

and flexibility of this unique telecommunications system cannot

be overlooked for the Small Office / Home environment.

tool from the leading Industrial Cordless Phone System

manufacturer.

The EnGenius SN-920 ULTRA Industrial Cordless Phone System is the second generation of the Cordless Phone and 2-Way Radio

are ideal for the Small Office Home Office (SOHO) user. The

With sophisticated digital signal processing and six times the power of typical cordless phones, the EnGenius system provides

cordless phone and two-way communications in a wide variety of

Longest Range

system. EnGenius systems

Intellectual Property Rights Notice

No part of this User's Manual may be reproduced, stored in a retrievable system, or transmitted, in any form or by any means,

electronic or mechanical, including photocopying, recording, or

otherwise, without permission of EnGenius Technologies. sites, warehouses, farms, business complexes and other

demanding business environments. The EnGenius system is capable of supporting up to 4 lines (4 base units) and 36 handsets. The EnGenius system is able to provide you increased

mobility within your business environment.

EnGenius is a trademark used herein under exclusive license and

Industrial Cordlessis a trademark of EnGenius Technologies.

All rights to patents, including patents pending EnGenius

products are the exclusive properties of EnGenius Technologies.

Another unique feature of the EnGenius system is the ability to

use the handsets as digital, full duplex, two-way radios. The digital two-way radio mode allows members of the work group to be in contact with their co-workers while leaving phone lines available for incoming or outgoing calls. Users can designate

their handsets to receive all incoming calls or receive only intercom (2-way) and transferred calls, with the Call Manager feature. Additionally, an incoming call can be answered, placed

on-hold or transferred to the appropriate person, from any handset.

The many EnGenius system features inc lude: long-range, 2-way

radio and cordless phone operation, system expandability,

80 minute battery recharge and the new 4-line LCD display with

Caller ID/Call Waiting readout capability have given birth to a new product category in the cordless phone industry known as Industrial Cordless Phone Systems. The convenience, mobility

~3~

Handset Diagram

~4~

4. Liquid Crystal Display (LCD)

The display has Light Emitting Diode (LED) for backlighting.

The next two lines consist of user-programmable alphanumeric

~ ~

Handset Features

1. Antenna

2. Earpiece

1. Antenna

17. Status LED

4. LCD

2. Earpiece

7. Volume key

14. Right Soft Key

16. End/ON/OFF

15. Scrolling Keys

6. Talk/Flash

9. Dialing keys

5. Keypad

8. 2way/Intercom

¡E

3. Microphone

Functions as mouthpiece.

The first line of the LCD consists of eight icons.

Characters.

The last line displays the soft key functions.

* Receive Signal Strength Indicator (RSSI)

The number of bars is

proportional to the signal

strength of the RF signal

received.

* Call in-progress(ON/OFF Hook)

* Intercom Mode: Active

* Handset ID

3. Microphone

12. Headset Adapter Port

~6~

7. Volume key

17. Status LED

Located on side of handset: up / down buttons control volume.

(repeat every 30 seconds):

* Caller ID Log

~5~

Unread messages: Closed Envelope

Read messages: Open Envelope No information or no Caller ID Service: No Envelope is Displayed.

8. 2-WAY/INTERCOM

Used to place an intercom call to another handset or base.

* Two-digit Number Display

Tracks Caller ID log and Phone Directory record location.

* Line or Base Indicator

Indicates the base that is active. (Example: )

* Battery Strength Number of bars is proportional to the amount of battery time remaining.

5. Keypad

19 button face keypad. Backlight option can be set to OFF, ON, or 8 seconds time out.

6. Talk / Flash Answer incoming phone or two-way

radio (intercom) call. Place an outgoing phone call. This button also acts as the flash

button for functions like call waiting and toggling between calls.

9. Dialing Keypad

Used for dialing phone numbers and entering alphanumeric

information into Phone Directory.

10. Ringer (not shown)

Emits several sounds to indicate various events or alarms.

Single Beep

Successful operation

Double Beep

Failed operation or invalid key. Also, indicates

power on / off.

Periodic Short Single Beep

(every two seconds):

Low battery warning.

Periodic Long Series of Beeps

Indicates a call on-hold.

Continuous Beep

(2 seconds): Indicates out of range while

in talk mode.

11. Battery Pack Slot (on back of handset)

12. Headset Adapter Port (on bottom of handset)

13. Left Soft Key

14. Right Soft Key

15. Scrolling Keys

16. END

On / Off for power and to end (hang-up) a call

Blinking: Stand by

Solid: On a call or the first 8 seconds after power on

(not shown)

~7~

Additional Handset Features

Caller ID (requires Caller ID service from phone service provider)

~8~

SN-920 ULTRA

VOLUME

1. Antenna

12.AC adaptor

8. In use LED

9. Intercom LED

4. Page / Intercom

Call Waiting with Caller ID (requires Call Waiting and Caller ID

Base Unit Diagram

services from local phone service provider) *

Call Manager option: User programmable option for handset to

allow all calls or only transferred and intercom calls *

Touch any key to answer call

Call transfer to another handset within the system

Unique, system assigned Security ID (1 of 65,000)

Phone Directory: up to 30 phone numbers (20 digits) and

6. Audio-in Jack

10. Line Out

11. Line In

names (14 characters)

30 number memory speed dial for Phone Directory

Last number redial

* *

Caller ID log: stores up to 30 calls of caller information including

2. Speaker

caller's name, number, date and time

Intercom communications with base unit

Handset-to-handset communication independent of the base

* (Digital, full duplex two-way radio)

Three level ringer volume adjustment (low, high & vibrate)

Four ring types

Six level voice volum e control adjustment

Ring or vibration alert option

Tone / pulse dial option

Low battery alarm and display

Change battery while call on-hold

Keypad illumination

Three level key tone volume control (low, high & off)

Four different key tone sound selections

Auto power management

Hold

Mute

Flash

7. Power LED

3. Volume

PAGE

INDUSTRIAL CORDLESS PHONE SYSTEM

5. Microphone

~9~

Base Unit Features

Additional Base Unit Features

Swivel base for ease of positioning. (Note: Reverse thread

~10~

2. Spare Battery

1. Handset Charger/Cradle

3. Handset Charging Indicator

4. Spare Battery Charging Indicator

1. Antenna

antenna adapter; to remove, turn clockwise).

2. Speaker

3. Volume

4. Page / Intercom

5. Microphone

Charging Cradle Diagram

5. AC Adapter

6. Audio-in Jack(3.5 mm)

7. Power LED

LED indicates base unit has AC power.

8. In Use LED

LED indicates a phone call, base / handset intercom call, or handset registration is in progress.

9. Intercom LED LED indicates when base is in intercom mode.

10. Line In

11. Line Out

12. AC Adapter Port

Supports up to 9 handsets per base unit. One handset can be registered to 4 base units.

Assigns handset security code during registration

Adjustable four level ringer and voice volu me control

Compartment

~11~

Charging Cradle Features

LED is not lit: Slot is empty or proper connection is not

~12~

7. For best performance, computers, faxes, telephone answering

GETTING STARTED

1. Handset Charging Cradle Holds handset Charges handset battery pack each time handset is placed

in cradle. 80 minute rapid charge.

2. Spare Battery Compartment

Spare battery recharged when placed in this slot. 80 minute rapid charge.

3. Handset Charging Indicator LED is not lit: Slot is empty or proper connection is not made.

LED is blinking red: Battery is charging. LED is green: Battery is fully charged.

4. Spare Battery Charging Indicator

made. LED is blinking red: Battery is charging. LED is green: Battery is fully charg ed.

5. AC Adapter Port

Additional Charging Cradle Features

Handset and a spare battery pack can be charged at the same time

Fully discharged battery packs can be charged in approximately 80 minutes *

A trickle charge feature will maintain charge on a nearly fully

charged battery *

It is impossible to overcharge the batteries using this charger

Fully charge battery packs before first use

Base Unit Setup

There are three possible base unit setups:

Base unit alone

Base unit plus telephone answering device

Base unit plus standard telephone

Basic Instructions

1. Plug the small end of the 9V DC power adapter into the

"DC IN" port on the back of the base unit.

2. Plug the two-pronged 9V DC

power adapter into a standard 120 V AC electrical outlet.

3. Plug telephone line cord into the next receptacle on the back marked LINE.

4. Plug the telephone line cord into the telephone wall outlet.

5. A standard telephone or answering machine can be plugged into the

adjacent receptacle on the back of the base unit marked TEL.

6. The Music/Message On-Hold feature can be achieved by plugging either end of the included audio cable into the audio-in port

on the back of the base unit.

machines, televisions, stereos and other cordless devices should be at least 1 meter (approximately 3 feet) from the

base unit.

~13~

The location for the handset charging

on the back of the charger unit.

The charging unit has spare battery charging slot

Follow instructions that came with the answering

device or telephone if different from those described here.

NOTE:

~14~

It takes about 80 minutes to fully charge a battery

in either the (front) handset slot or the (rear) spare battery

Charging SetupCradle

requires a standard 120V AC

cradle electrical wall outlet.

1. Plug the small end of the 12V DC adapter into the receptacle

NOTE:

slot.

Battery Light Indicators

LED is not lit: Slot is empty or proper

* connection is not made.

LED is blinking red: Battery charging.

LED is green: Battery is fully charged.

Installing New Battery

2. The two-pronged 12V DC adapter is then plugged into the wall outlet.

Charging a Battery

The battery charger can charge the handset and a spare battery pack at the same time.

behind the handset charging slot.

1. To charge the handset, simply place the

handset, with battery pack attached, into the charging slot with the handset facing the front of the charger. If the handset is properly in the cradle, the cradle's

PHONE indicator light will be illuminated.

2. To simultaneously charge a spare battery, insert the spare battery pack with pack contacts facing down and

towards the rear into the rear charging slot.

1. To remove the handset battery: Turn the handset face down and locate the battery pack release

on the bottom of the handset. Push the release towards the top of the phone and lift up.

2. To install battery pack:

Carefully slide the top battery pack tabs into battery pack area of handset aligning the metal contacts of handset

and battery pack. Press down on the bottom end of the battery pack. The battery pack should

"click" into a secured position on the handset.

~15~

Hydride (Ni-MH) battery packs. Each battery provides up to thre

Low Battery Indicator

~16~

Both the base unit and handset have levels of operation at which

These levels or modes of operation will be referred to throughout

- this is the default mode. The intercom and volume

has been entered. The IN USE and POWER LEDs are illuminated.

Charge the batteries when one of the following happens:

Phone beeps twice every two seconds *

Battery icon is empty *

Phone does not respond when a key is pressed *

LCD and backlighting become dim

Battery Replacement

BASIC OPERATIONS

Operation Modes

time only certain procedures or functions can be performed.

this manual and vary from base unit to handset.

Your EnGenius phone system uses rechargeable Nickel Metal

hours of talk-time, based on range, terrain and environmental

conditions, or up to 40 hours of standby time. These high performance battery packs have an average life span of about 300 charges (a charge is defined as going from empty to fully

charged). Additional or replacement new SN-920 ULTRA battery packs are available as part number: SN-920 ULTRA-BA.

CAUTION! replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used

batteries according to the manufacturer's instructions.

CAUTION!

Danger of explosion if battery is incorrectly

Do not open the plastic battery pack encasing.

Base Operation Modes

The base unit operates in three different modes: IDLE, TALK, and REGISTRATION.

IDLE MODE keys are active in IDLE mode. The POWERLED is red.

TALK MODE incoming or outgoing intercom call and an incoming or outgoing phone call. Volume key is active in TALK mode. POWER, INUSE

and INTERCOM (during an intercom call) LEDs are red.

REGISTRATION MODE

simultaneously holding down the intercom and volume keys for three seconds. There are no active base unit keys once this mode

The IN USE LED will come on and stay active for approximately 30 seconds and then turn off.

HandsetOperationModes

The handset operates in one of five different modes: IDLE, MENU, TALK, REGISTRATION and CRADLE.

- the base operates in this mode during an

- the base enters this mode by

~17~

IDLE MODE

~18~

The functions available through the MENU

selection are covered in greater detail under Handset

If the handset remains inactive in MENU mode for 30 seconds

(no keys are pressed or no incoming calls), it will exit MENU

00:00:08

This is the default operating mode.

* The LCD will show the following screen and icon placement in the IDLE mode:

* If there is no on-going activity, the

EnGenius

SN-920

REDIAL MENU

handset automatically goes into SLEEP/IDLE mode to save battery power.

* The handset can be turned off completely by holding down the

END key for 3 seconds.

The idle screen display(custom name) can be

NOTE: edited (in the menu mode) with the handset owner's name or other custom greeting.

The 2-digit number near the top center of the LCD shows the handset's ID.

In MENU mode, the handset

* settings and information contained in memory can be

changed. (For example: the Caller ID log and Phone Directory).

All keys, except 2-WAY , are

(Intercom)

active in MENU mode

mode and return to IDLE mode

NOTE:

Menu Options.

TALK MODE

When the handset is in IDLE mode, pressing the TALK key or answering an incoming or intercom call will

activate TALK Mode.

The screen will look like this in

TALK Mode:

All keys are active in the TALK Mode.

Volume

HOLD

MENU MODE

In the TALK mode the TALK key functions as a

** Pressing the RIGHT SOFT FUNCTION key activates MENU mode.

The screen will look like this in MENU

Mode:

Main Menu:

2:DIRECTORY

3:CALLER ID 4:SOUNDS 5:SETTINGS 6:REGISTER

¡õ¡ô

NOTE: FLASH key. Pressing the TALK key will temporarily place the call on hold while answering another call with the Call

Waiting feature. Pressing the TALK key again will return you to the original call. Call Waiting requires telephone service provider subscription.

+ 27 hidden pages

EnGenius Technologies SN-920 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual