Engenius DURAFON 4X User Manual
WIRELESS SOLUTION PROVIDER
DuraFon 4X
Industrial Cordless
Digital Long Range Cordless Phone System
EN
Table of Contents
Safety Instructions.......................................................3
General Safety Instructions...................................... 3
Product Safety Instructions...................................... 4
Battery Safety Instructions....................................... 6
Regulatory Information ................................................ 7
Congratulations............................................................9
Equipment Checklist..................................................10
Handset Illustration.................................................... 11
Handset Features...................................................... 11
Handset Features...................................................... 12
Basic Handset Features......................................... 12
Additional Handset Features.................................. 13
Base Illustration......................................................... 17
Basic Base Station Features.................................. 18
Additional Base Station Features........................... 19
Administrator Features........................................... 19
Charger Illustration ....................................................21
Charger Features.......................................................22
Getting Started .......................................................... 23
Base Station Installation......................................... 23
Handset and Charger Installation........................... 24
Basic Operations ....................................................... 26
Operation Modes.................................................... 26
A. Base Operation Modes .................................. 26
B. Handset Operation Modes .............................26
Making a Telephone Call ....................................... 27
Making a 2-Way/ Intercom Call.............................. 28
Handset to Handset Calls................................... 28
Making a Broadcast ............................................... 28
Redial..................................................................... 29
Receiving a Telephone Call ................................... 30
Receiving an Intercom Call.................................... 30
Ending a Call..........................................................31
Adjusting Receiver (Earpiece) Voice Volume......... 31
Placing a Call On Hold...........................................31
Mute.......................................................................31
Do Not Disturb (Silent Ring)................................... 32
Key Guard.............................................................. 32
To View Missed Call(s) .......................................... 32
Battery Recharge and Replacement...................... 32
Advanced Operations................................................ 34
Handset Registration.............................................. 34
Advanced Registration:..........................................35
Handset Group Subscription..................................36
Call Transfer .......................................................... 37
3-Way Conferencing .............................................. 37
Call Forwarding......................................................38
Auto-Attendant (AA)...............................................39
Call Waiting............................................................ 41
AA Configuration by Administrator......................... 41
Change AA Parameters......................................... 42
Line Dedication ......................................................43
Line Selection.........................................................44
Change System Settings by Administrator............. 44
Phonebook Operations .......................................... 45
Technical Specifications............................................ 53
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Safety Instructions
Caution: Your wireless telephone gives you freedom and flexibility
to stay in touch while you move around. However, the safe and
responsible use of the phone depends entirely on you.
When using your phone equipment, safety instructions should be
followed to avoid the risks of fire, electric shock, injury to person,
and damage to property.
General Safety Instructions
1. When using your wireless phone, ensure your safety and the
safety of others:
a. Always watch where you are walking and standing.
b. Don’t let a phone call distract you from working safely.
2. In an emergency:
a. If an emergency occurs, dial the emergency phone
number. Remember: if you are in an area where your
phone does not have a clear signal from the base, it is
highly probable that the call may not go through. Locate
the nearest landline telephone or other communications
device to call for help.
b. Emergency calls may not automatically provide
emergency personnel with your name, phone number or
location. Tell the operator
i) Your name and phone number
ii) The nature of the emergency
iii) Whether police, fire, or medical assistance is needed
iv) The exact location of the emerg en cy, including
address, cross streets, milepo st s or landmarks.
3. Notice to Hearing Aid Users: This phone system is compatible
with inductively coupled hearing aids.
4. Notice to Cardiac Pacemaker Users: Preliminary studies done
by the US FDA and others have shown that, although
interference to the implanted cardiac pacemaker may occur
when operating very closely, wireless telephones “do not
seem to pose a significant problem for pacemaker wearers.”
However, until more is known, FDA suggests that people with
pacemakers may want to take precautions when using or
carrying a wireless telephone to ensure that there is ample
distance between the telephone and the pacemaker. Do not
carry the handset in a breast pocket. If you have any reason
to suspect that interference is taking place, turn off your
handset immediately.
Product Safety Instructions
1. Read and understand all instructions.
2. Follow all warnings and instructions including those marked on
the product.
3. Changes or modifications to this product not expressively
approved by the manufacturer will void the warranty and the
FCC authorization to operate the equipment. Use only
manufacturer provided accessories.
4. Do not use the telephone near water. Never spill liquid of any
kind on this product.
5. Unplug the product from the wall telephone jack and power
outlet before cleaning. Do not use liquid or aerosol cleaners.
Use damp cloth for cleaning.
6. Do not place this product on an unstable cart, stand or table.
The product may fall and cause personal injury or damage to
the product or other property. Place the base station and the
charger on hard, flat surfaces.
7. Power Outage:
In the event of a power outage, your handset charger will not
recharge the handset battery, and the base station will not
allow you to make an outgoing call or take an incoming call.
Both the charger and the base station require electricity for
operation. You should have a telephone that does not require
electricity available for use during power outage, or have a
temporary backup power supply.
8. Slots or openings in the product’s housing are provided for
ventilation. These openings must not be blocked or covered.
Placing the product on a bed, carpeting, or other similar
surface may block these openings and should be avoided.
This product should never be placed near or over a radiator or
heat register, or in a built-in installation unless proper
ventilation is provided.
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9. Never push objects of any kind into this product through
housing slots/openings as they may damage the product,
touch dangerous voltage points or short out parts that could
result in fire, electric shock, or injury.
10. This product should be operated only from the type of power
source indicated on the marking label. If you are not sure of
the type of power supply to your home, consult your dealer or
local power company.
11. Do not overload wall p ower outlets and extension cords as this
may result in fire or electric shock.
12. To avoid electric sho ck or burn, do not disassemble this
product. Send this product to an authorized service center
when service or repair work is required. Call Customer
Service for locations near you. Opening or removing covers
may expose you to dangerous voltages, electrical currents or
other risks. Incorrect reassembling of the product may cause
electric shock when the product is subsequently used.
13. Avoid using the product during a storm. There may be a risk
of electric shock from lightning.
14. Do not place the pro du ct where perso ns can step, trip, or fall
on the product.
15. Do not place con du ctive objects over or near the antenna.
16. Do not use the produ ct to repo rt a gas leak while in the vicinity
of the leak.
17. Do not install the base station or the handset charger near
microwave ovens, radios, TV sets, speakers, or other
electrical equipment. These appliances may cause
interference to the product or experience interference from the
product.
18. Unplug the base station or the charger adaptor from the wall
power outlet and refer servicing to an authorized service
center under the following conditions:
a. If liquid had been spilled into the product.
b. When the power supply cord or plug is damaged or frayed.
c. If the product has been exposed to rain or water.
d. If the product does not operate normally by following the
operating instructions.
e. If the product has been dropped or housing has been
damaged.
f. If the product shows a distinct change in performance.
Battery Safety Instructions
1. Use only manufacturer approved Lithium-Ion (Li-Ion)
rechargeable batteries and charger. Do not use other types of
rechargeable batteries or non-rechargeable batteries. The
batteries could short-circuit, and the battery enclosure may be
damaged causing a hazardous condition.
2. Follow the charging instruction in this manual and instruction
labels and markings in the handset and charger compartments.
3. Battery must be recycled or disposed of properly. Do not
dispose the battery in a fire. The cells may explode.
4. Do not dispose of the battery in municipal waste. Check with
local codes for disposal instructions.
5. Exercise care in handling the batteries in order not to shortcircuit the battery with conductive materials such as rings,
bracelets, keys, pocketknife, and coins. The battery or
conductive material may overheat and cause burn or fire.
6. Do not expose batteries to rain or water.
7. Do not open or mutilate the battery. Released electrolyte is
corrosive and may cause injury to eyes or skin. The
electrolyte may be toxic if swallowed.
8. During charging, the battery heats up. This is normal and is
not dangerous.
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Regulatory Information
DuraFon 4X
FCC ID: NI3-SP922
IC: 3616A-SP922
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
1) this device may not cause harmful interference, and
2) this device must accept an y interference received, including
interference that may cause undesired operation.
Privacy of communications may not be ensured when using this
phone.
1. The term “IC:” before the radio certification number only
signifies that Industry of Canada technical specifications were
met.
2. This telephone system complies with rules of the FCC Part 68
and Canadian IC/DOC CS-03. On the bottom of the base
station is a label that contains, among other information, the
FCC Registration Number, Ringer Equivalence Number
(REN) and the Universal Service Order Code, which is RJ11C in the U.S. or CA-11A in Canada. Your telephone
company may ask you for this information.
3. The REN is useful to determine the quantity of devices you
may connect to your telephone line and still have all devices
ring when your telephone number is called. In most, but not
all, areas the sum of the REN’s of all devices connected to
one line should not exceed 5.0. To be certain of the number
of devices you may connect to your phone line, you should
contact you local telephone company for the maximum REN
in your area.
4. If your telephone equipment causes problems to the
telephone network, the telephone company may ask you to
disconnect your phone system from the line until the problem
has been corrected. Consult with your local phone company
for your rights if this happens.
5. Your telephone company may make changes in its facilities,
equipment, operations, or procedures that could affect the
proper functioning of your telephone system. Consult with
your local phone company for your rights if this happens.
6. This telephone system may not be used on coin service
provided by the telephone company. Connection to party
lines is subject to state tariffs.
7. This telephone system has been tested and found to comply
with the limits for Class B digital devices, pursuant to Part 15
of the FCC Rules and RSS210 of the DOC Rules. These
limits are designed to provide reasonable protection against
harmful interference in a general public installation.
Operations of these devices may still encounter interference
from/to nearby TV’s, VCR’s, radios, computers, or other
electronic devices. To minimize or prevent such interference,
the telephone system should not be placed or operated near
other electronic devices. If interference occurs, moving the
base station and the handset farther away from them will
often reduce or eliminate the interference.
8. However, there is no guarantee that interference will not
occur in a particular installation. If this telephone system
does cause interference to other electronic devices, which
can be determined by turning the system off and on, the user
is encouraged to try to correct the interference by one or
several of the following measures:
a. Increase the space separation between the handset or
base station and the device that is experiencing
interference. We recommend at least 20 feet between the
system and other electronic devices.
b. Connect the base station to a power outlet on a circuit
separate from that used by the device experiencing
interference.
c. Consult the dealer or an experienced electronic technician
for help.
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Congratulations
You have purchased an exceptional business communications tool
from a leading telephone system manufacturer.
The EnGenius DuraFon 4X 4-line Industrial Cordless Telephone
System is ideal for the users in various business settings. The
DuraFon 4X is the longest range, multi-line telephone and 2-way
radio communications system providing users unparallel mobility
and flexibility.
With sophisticated digital signal processing and high quality
hardware designs, the DuraFon 4X provides long-range telephone
connections and 2-way handset-to-handset communications in a
wide variety of business settings from multi-level office buildings,
factories, hotels/resorts, convention facilities, warehouses, farms,
business complexes, construction sites, school, car dealerships,
grocery, retail stores and other demanding business environments.
The unique 2-way radio feature allows handsets to communicate
with each other as digital, full-duplex 2-way radios. Members of
work group(s) can be in contact with their co-workers while leaving
phone lines available for incoming and outgoing calls. Handset s
that are within range of each other can use the 2-way feature even
while out of range of the base station. DuraFon 4X can support up
to 90 handsets.
Important Warranty Note:
U.S. customers: This EnGenius product has NO manufacturer’s
warranty unless purchased from an EnGenius Authorized Reseller.
To verify a reseller is authorized, please visit our website at:
www.engeniustech.com
or contact us at 714-432-8668.
Equipment Checklist
1. In a Base + Handset package, please find the following
components:
a. Base Station x 1
b. Base Antenna x 1
c. Base AC/DC Adaptor x 1
d. Handset x 1
e. Low Profile Handset Antenna x 1
f. Optimal Performance Handset Antenna x 1
g. 1700mA Li-ion Battery Pack x 1
h. Charger x 1
i. Charger AC/DC Adaptor x 1
j. Telephone Cord x 4
k. Belt Clip x 1
h User’s Manual, Quick Guide, and Warranty Card
2. In a Handset package, please find the following components:
a. Handset x 1
b. Low Profile Handset Antenna x 1
c. Optimal Performance Handset Antenna x 1
d. 1700mA Li-ion Battery Pack x 1
e. Charger x 1
f. Charger AC/DC Adaptor x 1
g. Belt Clip x 1
h. Quick Guide, and Warranty Card
3. Optional Accessories
a. Outdoor Antenna Kit (including antenna and cable)
b. Lightning Protection Kit (including cable)
c. DuraPouch
d. Belt Clip
e. Spare Battery
f. Low Profile Handset Antenna
g. Optimal Performance Handset Antenna
h. Headset
i. Antenna Splitter (including cable)
j. Audio-in Cable
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Handset Illustration
Battery pack
Headset jack
(2.5mm)
Antenna
Receiver
Travel charger
jack
4-line LCD
Handset Features
Basic Handset Features
1. 4-line LCD (Liquid Crystal Display)
a. The LCD display has LED (Light Emitting Diode) for
backlighting.
b. The 1
c. Icons explanation from left to right
(1)
(2) Call in-progress (ON/OFF-Hook)
(3)
(4)
(5)
(6)
(7)
d. The 2nd and 3rd lines of the LCD, maximum 14 characters
e The last line displays the left and right soft keys.
2. Ringer
a. Rings to an incoming call.
b. Distinctive alert sounds indicating various events:
(1) Single Beep: successful key entry
(2) Double beep: failed operation or invalid key entry, also
(3) Periodic 1-Long-2-Short Beep (every 1 minute): low battery
st
line of LCD consists of icons.
RSSI (Receive Signal Strength
Indicator)
During a call, the number of bars is
proportional to the radio signal
strength received.
Indicates if phone line mode is
active
Intercom in-progress
Indicates if Intercom mode is active
Handset ID
Displays a handset icon and a 2-digit Handset ID
Two-Digit Address Index
Shows address index when viewing contents of the call logs.
Line Indicator
Indicates the number of the line being accessed by the
handset.
Battery Strength
z Number of bars is proportional to the amount of battery
time remaining.
z Indicates charging when in charger cradle.
each, display status, message, menu selections, or user-
editable alphanumerical characters.
indicates power on/off
warning
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(4) Periodic Long Series of Beeps (repeat every 30 seconds):
indicates a call is on-hold
3. TALK/FLASH
a. Places or answers a telephone or intercom call
b. Sends a Flash signal to phone line to retrieve a dial tone
after the call ends, or to perform the call waiting feature
provided by local phone companies during a call.
4. 2-WAY/INTERCOM
a. Places an intercom call to another handset ID or a group
ID.
b. Intercom calls are digital, full duplex, and are conducted
without the assistance from the base.
5. BROADCAST
a. Half duplex broadcasting to handsets for immediate
announcement
6. Left/Right Soft Keys
a. Make menu selection.
7. Up(¿) /Down(À) Scrolling Keys
a. Scroll through records and menu selections.
b. Adjust receiver voice volume when in Talk mode.
8. END; On/Off Key
a.
b. Leaves current menu operation, up one level.
c. Press for 3 seconds to off the power
Ends a call.
Additional Handset Features
1. Multiple handsets registration
a.
b. ID 10 and 11 are the first two ID’s assigned by the base
c.
Up to 90 handsets.
and are designated “administrators” who can change base
settings such as greeting message and other base
administrative functions.
ID 01-09: Group IDs. Handsets can “subscribe” from the
handset menu to group(s) and be paged when a landline
caller or an intercom caller enters a Group ID.
2. Ringer / Vibrator
a. Six-level ringer volume selections (high/ medium/ low/
vibrate/ vibrate-then-ring/ off)
b.
3. Caller ID
a. Displays incoming call phone number and name on the
4. Call Waiting with Caller ID
a. Displays 2
5. Name Tagging with Caller ID
a. Matches the Caller ID with the phone book entries; once
6. DND (Do Not Disturb, i.e., Silent Ring)
7. Three Call Logs
a. Called Log:
b. Received Call Log:
c. Missed Call Log:
d. Phone numbers and names can be saved into phonebook
8. Call Barring
a. Block the users from dialing the long distance calls or
Four ringer type selections
LCD (needs Caller ID service from local telephone
company)
nd
incoming call information on the same phone
line when 1
Caller ID service from local telephone company)
matched, the LCD screen will display the name or
nickname instead of pure Caller ID info (needs Call
Waiting with Caller ID service from local telephone
company)
each) dialed most recently. Can perform last-number
redial on all 10 numbers.
character names, and time stamp), needs Caller ID
service from local telephone company.
character names, and time stamp), needs Caller ID
service from local telephone company.
while in display.
international calls
st
call is in progress (needs Call Waiting with
Stores 10 phone numbers (up to 28 digits
10 entries (14-digit phone number, 14-
10 entries (14-digit phone number, 14-
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b. Up to 5 digits of each call barring setting; up to 4 entries
allowed
c. If you need to dial a specific number to retrieve the dial
tone, you need to key in that number while setting the call
barring
[Note] you need to key in the accurate user ID and password
to perform this feature. The default password is 0000.
9. Any Key Answer (except END, Silent Soft Key)
10. Key-guard
11. Dialing Prefix
a. Up to 14 digits, including pause(s), one access code can
be pre-programmed to be added automatically in front of
the dialed number when dialing from call logs, phonebook,
and dial-and-send dialing.
12. Call Hold
a. Places call on hold
b. Battery Hot Swap: Change battery while call is on hold.
13. Mute
14. Phonebook
a. 30 entries, each stores a phone number or handset ID (up
to 28-digit) and name (up to14-character)
b. Alphabetically sorted display and search by letter
c. Dial from display
d. During the stand-by mode, you can enter the phonebook
by pressing ¿orÀ scrolling key
15. Key Tone
a. Three-level key-tone volume selections (high/low/off)
b. Four key-tone type selections
16. Call Timer
a. Display call time duration for current call during and
immediately after the call
17. Text Messaging:
a. Editing Message: from a handset, users can edit the short
text message for up to 50 characters. Up to 5 messages
can be edited and stored.
b. Sending Message: In view mode, handset can send a
message to another handset or a group of handsets.
c. Incoming Message: A distinctive tone alerts an incoming
message. The message will stay on LCD display for 8
seconds and then is saved in memory. A total of 5
incoming messages can be saved.
Call Transfer
18.
a. Direct Transfer: transfer a telephone call to another
handset without announcement.
b.
19.
a. Forward all incoming phone calls to another handset.
b.
20.
a.
b.
21.
a.
Announced Transfer: speak to the destination handset
before transferring a telephone call.
Call Forwarding
Forward all incoming phone calls to another landline or
cellular phone number.
[Note]
(1) Once enabled from the handset, all phone calls will be
routed to the designated number until disabled. A
warning message will appear on the LCD.
(2) Intercom calls are not forwarded.
(3) Before setting this feature, please check your PBX
system if it can send a reverse signal to hang up the line.
Call Conferencing
2-handset and 1-line conferencing.
1-handset and 2-line conferencing.
Line Selection
When enabled from the handset menu, a handset user will
be prompted to select from a list of available lines before
making an outgoing call.
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