HOME BASE
USER GUIDE
CHAPTER 4 Safe and Sound
Important! Read all the installation instructions and the safety information
in Chapter 4 of this guide before you set up your EnergyHub system.
Answers to many frequently-asked questions can be found in Chapter 3
of this guide, or online at www.energyhub.com/support.
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CHAPTER 1 A Few Introductions 4
1.1 EnergyHub and You
1.2 Your Home Base Advantage
1.3 Meeting the Family
1.4 Getting Started
1.5 Connecting to the Internet
1.6 Creating Your EnergyHub Account
1.7 Connecting Appliances to Your Home Base
1.8 Creating Your Modes
1.9 Creating Your Schedule
1.10 Creating Your Vacation Schedule
1.11 Setting Up Your EnergyHub compatible Thermostat
TABLE OF CONTENTS
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CHAPTER 1 A Few Introductions
CHAPTER 3 Ask Away! 32
3.1 The Basics
3.2 Problems You May Encounter
3.3 Frequently Asked Questions
CHAPTER 4 Safe and Sound
4.1 Important Safety Information
4.2 Technical Specifications
4.3 Compliance Statement
4.4 Wireless Radio Use
4.5 Industry Canada Statement
4.6 Limited Warranty
FIND IT, QUICK 49
CHAPTER 2 Settling In 22
2.1 Viewing Information About Your
Energy Usage
2.2 Checking Messages
2.3 Creating Peak Response Settings
2.4 Connecting Your Zigbee-enabled
Smart Meter or ERT Meter
2.5 Updating Your Home Base’s Software
2.6 Shutting Down Your Home Base
2.7 Resetting Your Home Base to Its
Factory Defaults
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1.1 ENERGYHUB AND YOU
We all want to save energy in our homes, especially the energy we pay
for every month. But there are two things we lack: information about
how much energy we use, and a system that presents this information
in a way we can immediately understand and act on.
That’s where your Home Base comes in. It oers you unprecedented
control over your home’s energy usage (and bills). It’s quick and easy to
set up, and its intuitive touchscreen interface makes managing your appliance and thermostat settings simpler than ever.
The Home Base is your first step into the world of EnergyHub. The
EnergyHub account you’re about to set up on your Home Base will
be accessible anywhere—soon you’ll control your home energy usage
via the web, smart phones, and other devices.
CHAPTER 1 A Few Introductions
5
NOTE! If your Home Base is unresponsive, you can easily reboot it by pressing the reset
button on its underside.
1.2 THE HOME BASE ADVANTAGE
Using the Home Base, you can set up your EnergyHub account, view
information about your appliances’ power usage, and configure schedules
and settings for your appliances and EnergyHub-compatible thermostat.
If you have a ZigBee-enabled smart meter or ERT meter, you may be able
to receive whole-home energy readings from your utility company.
Your Home Base lets you control appliances and thermostats located
anywhere in your home from one central location.
Important! Using the full range of EnergyHub’s features requires access
to a wireless Internet connection in your home. Internet subscription fees
may apply.
Your Home Base comes with a power adapter.
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1.3 MEETING THE FAMILY
The EnergyHub Home Base thrives on connectivity. Depending on where
you get your Home Base, where you live, and what your needs are, you
may have a dierent configuration. Visit www.energyhub.com to learn
more about our family of products, and our partners’ products as well.
EnergyHub Sockets and Strips Control, measure, and monitor
household appliances using the Home Base with EnergyHub Sockets and
Strips. EnergyHub Sockets and Strips are the only “smart” sockets and
power strips your Home Base can communicate
with and control.
EnergyHub-compatible Thermostats
Program your EnergyHub-compatible
thermostat from your Home Base to save
even more.
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CHAPTER 1 A Few Introductions
EnergyHub Heavy Duty Controller Control heavy-duty appliances such
as pool pumps, water heaters, and clothes dryers from your Home Base
with the EnergyHub Heavy Duty Controller. The EnergyHub Heavy Duty
Controller requires installation by a qualified electrician or utility provider.
Visit www.energyhub.com for more information.
ZigBee-enabled smart meter or ERT meter Some utility companies
oer ZigBee-enabled smart meter or ERT meter service. Connecting your
home’s EnergyHub system to a smart meter or ERT meter may enable
your utility company to provide your Home Base with whole-home energy
readings, messages, alerts, and real-time pricing information. Contact
your utility company directly to find out if it oers smart meter or ERT
meter capability, or check online at www.energyhub.com/smartmeter for
additional information.
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1.4 GETTING STARTED
At the end of this fast and easy process you will be able to control your
thermostat and appliances from your Home Base, or anywhere you
have access to the Internet. Let the savings begin!
Find a central and convenient place for your Home Base, such as on
a kitchen counter or coee table, or near the door you usually leave
home from.
Important! Your Home Base must remain plugged in at all times in
order to eectively monitor and control your energy usage.
Connect the power adapter to the jack located on the bottom of the Home
Base, and then plug the power adapter into a standard electrical outlet.
Your Home Base will turn on automatically after a few moments. Since
this is the first time you’ve powered up your Home Base, it will ask you
to review the EnergyHub License Agreement. To scroll to the end of the
agreement, use your finger to drag the bar on the right side of the screen.
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CHAPTER 1 A Few Introductions
Done? OK. What you see now is the landing screen. The landing
screen gathers the information you need most to make wise energy
decisions, and presents it to you in a clear and easy-to-understand
way. Once your Home Base is up and running, you’re going to love
checking this screen to find out how much money and energy you’re
saving. But first we have a little—just a little!—more work to do.
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1.5 CONNECTING TO THE INTERNET
Your Home Base wants to communicate with the Internet over your
home’s wireless Internet connection, so it can oer you access to information about your home energy usage from anywhere via your web
browser, smart phone, or other devices.
To connect your Home Base to your home’s wireless Internet
connection, tap “Menu” at the upper left corner of the landing screen.
The EnergyHub Menu will appear.
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CHAPTER 1 A Few Introductions
TIP! Tapping any text field will bring up a touch keyboard.
Tap the Wi-Fi icon. Select your home network from the
list provided. If prompted, enter your network password.
Tap “Connect.” When you see the status message
“Connected” under the name of your network —
congratulations!—your Home Base is connected to
the Internet.
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1.6 CREATING YOUR ENERGYHUB ACCOUNT
EnergyH ub brings all your energy information together into an online
account that lets you view and manage your energy usage—and control
your appliances and thermostats—from anywhere you have access to the
Internet.
To set up your account
From the Menu, tap the My Account icon. Your Home
Base will guide you through the setup process.
You will receive an email at the address you provided
that contains the remaining steps required to set up
your online account. Be sure to complete those steps
as soon as possible in order to activate all the features
the EnergyHub system oers.
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CHAPTER 1 A Few Introductions
1.7 CONNECTING APPLIANCES TO YOUR HOME BASE
Important! Connecting appliances to your Home Base requires
EnergyHub Sockets and Strips, available separately.
In order to control an appliance from your Home Base, the appliance
must be plugged into an EnergyHub Socket or Strip.
Important! Consult the safety information in your EnergyHub Socket or
Strip User Guide before proceeding.
EnergyHub StripEnergyHub Socket
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To set up EnergyHub Sockets and Strips:
Find the three-character code on the back of your EnergyHub Socket
or Strip, and write it down on the diagram included in your EnergyHub
Socket or Strip User Guide. Plug the Socket or Strip into the outlet you
have chosen, and then plug your appliance into the EnergyHub Socket
or Strip.
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CHAPTER 1 A Few Introductions
TIP! When in doubt, return to the Menu. It’s the starting point for accessing all of
your Home Base’s features.
Return to the Home Base touchscreen. From the
Menu, tap the Hardware icon. Your Home Base will
guide you through the installation of your EnergyHub
Socket or Strip, followed by the addition of appliances to your EnergyHub system.
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1.8 CREATING YOUR MODES
Wait a minute ... what’s a mode? During the setup process, your Home
Base will ask you to adjust your appliances’ mode settings. For now, set
them for whether you’d like your appliances turned on or o while you’re
home (“At Home” mode), away from home (“Away” mode), or asleep (“Goodnight” mode).
Read on for a simple explanation of your Home Base’s mode and
schedule capabilities. Usually, before you leave for work in the morning
or go to sleep at night, you check to make sure you’ve turned o things
like the TV or stereo—but you would never turn o your fridge. Your Home
Base’s modes function takes care of all of these tasks for you, at the touch
of a button.
At Home Mode Away Mode Goodnight Mode
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CHAPTER 1 A Few Introductions
To set up modes:
• From the Menu, tap the Modes icon.
• When the Edit Modes screen appears, tap the mode you wish to
configure. Your Home Base will guide you through the process.
• Press the Away, At Home, or Goodnight button located above
the touchscreen to activate your preferred mode.
Easy, right? Well, a little eort just went a long way. Next time you leave
for the day or go to sleep at night, just press the Away or Goodnight button, and voilà! —your energy-saving settings kick in automatically.
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At Home mode: A home base for your Home Base
Your Home Base will never automatically put your home into Away or
Goodnight mode because that could turn o appliances while you’re
using them. It’s always up to you to press the Away or
Goodnight buttons when you leave the house or before
you go to sleep.
You can, however, tell your Home Base to switch automatically to At Home mode, according to a schedule
you determine.
1.9 CREATING YOUR SCHEDULE
Read this section carefully! Your Home Base’s scheduling capability is one
of your most eective tools for energy savings.
You can set your Home Base to automatically switch to At Home mode
from Away or Goodnight mode at scheduled times.
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CHAPTER 1 A Few Introductions
To create your schedule:
From the Menu, tap the Schedule icon.
For each day of the week, enter the times when you wake
up and return home. These are the times when your Home
Base will automatically switch to At Home mode from whichever mode
you had previously set. Tap “Skip” for mornings or nights when you don’t
want your Home Base to switch automatically to At Home mode.
Good work! Now, your Home Base will switch automatically to At Home
mode according to the schedule you just set—which you can change at
any time according to your needs.
TIP! If your schedule is the same for multiple days of the week — if, for example, you
have the same schedule Monday through Friday —you can tap “Edit Multiple Days,”
which will allow you to select the days you want to modify together.
TIP! To adjust a time setting, tap the time field.
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1.10 CREATING YOUR VACATION SCHEDULE
You can set your Home Base to remain in Away mode for an extended
period of time, overriding your standard schedule preferences until you
return. This is your vacation schedule.
To set up your vacation schedule
From the Menu, tap the Vacation icon.
Your Home Base will guide you through the process
of selecting a vacation schedule.
NOTE! Unlike your appliances, your thermostat can be set up to switch automatically
into Away or Goodnight mode.
NOTE! You can only have one vacation schedule active at a time. One vacation
schedule applies both to your connected appliances and thermostat.
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CHAPTER 1 A Few Introductions
1.11 SETTING UP YOUR ENERGYHUB-COMPATIBLE THERMOSTAT
Important! Connecting a thermostat to your Home Base requires an
EnergyHub-compatible thermostat, available separately.
To set up your EnergyHub-compatible thermostat:
Depending on your thermostat, you may need to write down the
setup code found on the thermostat.
Return to the Home Base touchscreen. From the Menu,
tap the Thermostat icon. Your Home Base will guide you
through the setup process.
Important! During the setup process, your Home Base
will ask you to select a schedule for your thermostat.
Remember: your thermostat and appliances always
share a schedule. Unlike your appliances, however, your
thermostat can be scheduled to switch automatically
into Away or Goodnight mode.
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2.1 VIEWING INFORMATION ABOUT YOUR ENERGY USAGE
What’s on your landing screen:
Instant access to the information you want most.
CHAPTER 2 Settling In
A
B
C
I
D
E
H
G
F
CHAPTER 2 Settling In
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A. MESSAGE INDICATOR - Shows new messages from EnergyHub or your utility
company.
B. WI-FI INDICATOR - Tells you whether your Home Base is connected to a wireless
(Wi-Fi) Internet router.
C. THIS WEEK (SO FAR) - Your estimated energy cost for this week, based on smart
meter whole-home data if available, or EnergyHub-connected appliances if not.
D. LAST WEEK - Your estimated energy cost for last week, as measured over your
Monday to Sunday Schedule.
E. THIS MONTH - Your estimated energy cost so far this month.
F. NAVIGATION - Swipe your finger to move from screen to screen: the dots will tell
you how many pages there are to see.
G. SPEEDOMETER - Just like your car’s. It tells you how much electricity you’re
using right now.
H. THERMOSTAT - Shows current and target temperatures for your EnergyHub-compatible thermostat. If your Home Base is connected to multiple thermostats, it shows
information for the one you have set as primary.
I. MENU - Access your Home Base’s wide range of features.
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What’s on your appliance summary
Tap the Appliances icon for a breakdown of energy
usage information by appliance.
CHAPTER 2 Settling In
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What’s on your thermostat summary
Tap the Thermostat icon to view information about
your thermostat. If you have multiple thermostats installed, just swipe left or right to see each one in turn.
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2.2 CHECKING MESSAGES
The Messages indicator on the upper right side your Home Base’s landing
screen notifies you whenever you have a new message. Messages allow
your utility company or EnergyHub to send you important alerts and
money-saving information and advice based on energy usage in your
home and community.
To check your messages:
From the Menu, tap the Messages icon.
Home Base will take you to the messages screen.
To read a message, just tap it.
CHAPTER 2 Settling In
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2.3 CREATING PEAK RESPONSE SETTINGS
Your Home Base can automatically adjust your appliances’ energy use in
order to help your community cope with periods of high energy demand.
Your peak response settings can also help you save money, since energy
prices typically increase during these periods.
To adjust your peak response settings:
From the Menu, tap the Peak Response icon.
Your Home Base will guide you through the peak
response setup process.
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2.4 CONNECTING YOUR ZIGBEE-ENABLED SMART METER OR ERT METER
Important! Visit www.energyhub.com/smartmeter or contact your utility
company directly to find out if your community has Zigbee-enabled smart
meter or ERT meter capability. A ZigBee-enabled smart meter or
ERT meter may require installation by qualified utility company personnel.
If you have a ZigBee-enabled smart meter or ERT meter, your local utility
company may send your Home Base whole-home energy readings, messages, alerts, and pricing information.
To set up your Zigbee-enabled smart meter or ERT meter:
From the Menu, tap the Smart Meter icon.
Your Home Base will guide you through the smart
meter setup process.
CHAPTER 2 Settling In
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2.5 UPDATING YOUR HOME BASE’S SOFTWARE
EnergyHub regularly transmits software updates to your Home Base
over its wireless Internet connection. While most updates occur automatically, you may occasionally be prompted to initiate the update
process.
Important! Your Home Base depends on regular updates in order to
deliver maximum energy savings! Always be sure to install new software
when prompted.
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2.6 SHUTTING DOWN YOUR HOME BASE
You should only shut down your Home Base in order to move it to a new
location. Shutting down your Home Base interrupts its data collection and
temporarily disengages your appliances and thermostats from the modes
and schedules you have created for them.
To shut down your Home Base:
From the Menu, tap the Shut Down icon.
Your Home Base will guide you through the
shut-down process.
Important! Do not unplug your Home Base before
completing the shut-down process. Once the shut-down
process is complete, move it to its new
location, and plug it in again.
CHAPTER 2 Settling In
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2.7 RESETTING YOUR HOME BASE TO ITS FACTORY DEFAULTS
Important! Resetting your Home Base erases all of your EnergyHub system settings. You will need to re-enter them after the reset process.
To reset your Home Base:
From the Menu, tap the My Account icon.
Your Home Base will guide you through the
reset process.
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CHAPTER 3 Ask Away!
3.1 THE BASICS Read on for troubleshooting tips and quick answers to
questions you may have about the EnergyHub system. You can also find
troubleshooting information at www.energyhub.com/support.
Many problems can be traced to a few common sources. Before seeking
support from EnergyHub, check to make sure the basics of your system
are in order:
• Is your Home Base plugged into an electrical outlet?
• Is your Home Base connected to your home’s wireless Internet
connection? If so, check your Internet router to make sure it’s
working properly.
• Did you correctly enter the three-character code from the back
of your EnergyHub Socket or Strip when setting up your hardware?
• Are your connected appliances securely plugged into an
EnergyHub Socket or Strip?
CHAPTER 3 Ask Away!
33
WARNING! Do not attempt to open your Home Base. If your Home Base needs service,
visit www.energyhub.com/support for help. Your Home Base has no user-serviceable parts.
3.2 PROBLEMS YOU MAY ENCOUNTER
Your Home Base doesn’t respond when you try to operate the
touchscreen.
• Press the reset button on the bottom of the Home Base.
• If the problem persists, unplug your Home Base. After a few
minutes, plug it in again.
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Your Home Base won’t start up.
• Make sure the Home Base’s power adapter is plugged securely
into an outlet.
• If the plug is secure, unplug it and wait a few minutes before
plugging it in and trying again.
Your Home Base shows “Wi-Fi O” as the “Current Wi-Fi Connection.”
• From the Wi-Fi Settings screen, tap “Enable Wi-Fi” to turn Wi-Fi on.
You don’t see the name of your wireless network.
• Wait a few seconds for the Home Base to refresh the list of
networks. If you still don’t see your network, it may be out of range
or not working properly. Try moving the Home Base closer to your
wireless router. Check that your wireless router is working by trying
to connect it to another device, such as a laptop or smart phone.
CHAPTER 3 Ask Away!
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You can’t connect to your wireless network.
• Make sure you’ve selected the correct network and have typed
in the network password correctly (if one is required). To see the
password as you type it, select the “Show password” check box
located under the password field.
You’re not sure if you’re connected to your wireless network.
• From the Menu, tap the About icon. On the About screen, tap
Wi-Fi. You should see the following information:
IP address/Wi-Fi MAC address
External IP address
EnergyHub.com reachable: OK
EDX Status: OK
Your Home Base loses its wireless network connection.
• Confirm that your wireless router is working properly.
• If your wireless router is connected to your EnergyHub system,
make sure your Home Base isn’t set to a mode in which your
router is configured to be switched o.
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You’re still having problems with your wireless network.
• From the Menu, tap the Wi-Fi icon. From the Wi-Fi settings
screen, tap “Disable Wi-Fi”. Wait a few seconds, then re-enable
Wi-Fi by tapping Enable “Wi-Fi.” Resume the wireless connection
process.
Your appliance won’t connect to your Home Base.
• Make sure your appliance is plugged in securely to an EnergyHub
Socket or Strip.
• Check to see if your EnergyHub Socket or Strip is plugged securely
into a wall outlet.
• If the problem persists, confirm that you have entered the correct
three-character code from the back of your EnergyHub Socket or
Strip into your Home Base during Hardware setup.
• Confirm that your appliance’s power requirements fall within the
range supported by your EnergyHub Sockets and Strips. You can
do this by checking the appliance’s user guide, or inspecting the
CHAPTER 3 Ask Away!
37
appliance for a plate describing its technical specifications.
EnergyHub Sockets support appliances to a maximum
of 15 amps. This typically includes larger appliances such as
refrigerators and window air conditioners. Each outlet on an
EnergyHub Strip supports one appliance to a maximum of
5 amps, making Strips ideal for smaller appliances, such as
lamps and televisions. An EnergyHub Strip supports a maximum
total load of 15 amps.
WARNING: If your appliance exceeds the amperage supported by an
EnergyHub Socket or Strip, do not connect it to your EnergyHub system.
This poses an electrical hazard and could result in injury.
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You’re having trouble configuring your Home Base’s mode and
schedule settings.
• While editing your schedule, always tap “Done” before returning
to the Menu. Your Home Base saves changes to your Schedule
only after you have tapped “Done.”
• Remember: your Home Base will never automatically switch
your appliances into Away or Goodnight mode. You must press
the Away or Goodnight button to engage Away or Goodnight
mode. But your thermostat—while it does operate according to
the same schedule as your appliances—can be set up to switch
automatically to Away or Goodnight mode.
CHAPTER 3 Ask Away!
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3.3 FREQUENTLY ASKED QUESTIONS
Q. I want to change my EnergyHub account information, but I can’t do
it on my Home Base. What should I do?
A. You can change your EnergyHub account information from your
online MyHub account at myhub.energyhub.net
Q. I’ve forgotten my MyHub password. How do I reset it?
A. Go to myhub.energyhub.net and follow the instructions for resetting
your password.
Q. Why is there a discrepancy between the energy cost information
presented by my EnergyHub account and the amount I am billed for by
my utility company?
A. EnergyHub provides only an estimate of your energy cost and
consumption over any given length of time. In addition, EnergyHub provides estimates based on the calendar month— your utility company may
charge on a dierent cycle.
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Q. Do EnergyHub Sockets and Strips provide surge protection for my
appliances?
A. EnergyHub Sockets and Strips do not provide surge protection for
your appliances. You can arrange for surge protection by plugging a
surge-protecting power strip into an EnergyHub Socket. Your Home
Base would then provide a combined energy reading for all appliances
plugged into the surge-protecting power strip. (Do not, however, plug
an EnergyHub Strip into another power strip of any kind. This poses an
electrical hazard and could result in fire or injury.)
Q. I’m planning to move. Will my Home Base still work in my new home?
A. Yes. Once you set up your Home Base at your new location, your
Home Base will continue to store information about energy used by your
connected appliances and thermostats. If, however, your Home Base is
connected to ZigBee-enabled smart meter or ERT meter, whole-home
energy readings provided by those services may end or be interrupted,
depending on whether the utility company for your new residence offers smart meter service. Contact your local utility company to find out
whether smart meters are available in your community.
CHAPTER 3 Ask Away!
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Q. Can I connect my 20-amp hydro-air-conditioner to my EnergyHub
system?
A. At present, EnergyHub Sockets can support appliances to a maximum
of 15 amps. Check the EnergyHub website for regular product updates.
Q. I set my EnergyHub-compatible thermostat to one temperature, but
after a few seconds it automatically changed to a dierent temperature.
Is there something wrong with my EnergyHub system?
A. No. Some EnergyHub systems are designed so that the thermostat
settings you configure from your Home Base take precedence over settings you configure on the thermostat itself. If your thermostat’s user
guide indicates you must make all changes from the Home Base, then do
so. If your EnergyHub compatible thermostat is readjusting itself based
on signals it receives from your Home Base, the solution is to adjust your
thermostat settings on your Home Base rather than on the thermostat.
If your Home Base is switched o or disabled, the settings you enter
directly onto your EnergyHub thermostat will persist until you turn your
Home Base on again.
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CHAPTER 4 Safe and Sound
4.1 IMPORTANT SAFETY INFORMATION
When operating your Home Base, follow these rules for safety. Failure to observe these rules
can result in fire, electric shock, or other injury.
• Keep your Home Base and power adapter away from liquids.
• Only use the power adapter that came with your Home Base.
• Disconnect the power adapter if you want to clean your Home Base, or if
the power cord or plug becomes frayed or otherwise damaged.
• Make sure the power adapter’s plug is pushed snugly into a wall outlet, and
that the adapter is attached securely to the DC connection on the Home Base.
4.2 TECHNICAL SPECIFICATIONS
• Display: 4.3” LCD color capacitive touchscreen with a 480 x 272 pixel resolution
• Power source: Included 120V AC to 5V DC adapter
• Buttons and indicators: Plastic LED-backlit buttons to toggle among “At Home,”
“Away,” and “Goodnight” occupancy modes
• Memory capacity: Stores and displays one year of data
CHAPTER 4 Safe and Sound
43 43
• Communications Protocols:
• Model: DB2-ZZP
- ZigBee® Smart Energy, ZigBee Home Automation, and Wi-Fi® (802.11 b/g/n)
• Model: DB2-EZP
- Itron ChoiceConnect™ ERT®, ZigBee Home Automation, and Wi-Fi (802.11 b/g/n)
• Dimensions: 5.8”L x 2.2” H x 3.3” D
4.3 COMPLIANCE STATEMENT
This device complies with part 15 of the FCC rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation. See
instructions if interference to radio or television reception is suspected.
Radio and Television Interference
This equipment has been tested and found to comply with the limits for a Class B digital
device in accordance with the specifications in Part 15 of FCC rules. These specifications are
designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.
You can determine whether your equipment is causing interference by turning it o. If
the interference stops, it was probably caused by the equipment.
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If your equipment does cause interference to radio or television reception, try
to correct the interference by using one or more of the following measures:
• Change the position of the television or radio antenna until the
interference stops.
• Move the equipment to one side or the other of the television or radio.
• Move the equipment farther away from the television or radio.
• Plug the equipment into an outlet that is on a dierent circuit from
the television or radio.
If necessary, consult an experienced radio or television technician for help.
Important! Unauthorized changes or modifications to this product could negate
your authority to operate the device.
4.4 WIRELESS RADIO USE
This device is restricted to indoor use when operating in the 2.401GHz to 2.483GHz frequency
band.
4.5 INDUSTRY CANADA STATEMENT
Complies with the Canadian ICEZ-003 Class B specifications.
CHAPTER 4 Safe and Sound
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4.5 ENERGYHUB ONE (1) YEAR LIMITED WARRANTY
EnergyHub Inc. (“EnergyHub”) warrants this hardware product against defects in materials and workmanship
under normal use for a period of ONE (1) YEAR from the date of retail purchase by the original end-user purchaser (“Date of Product Purchase”). EnergyHub warrants that the software that accompanies this hardware
product shall perform in accordance with the accompanying documentation for a period of NINETY (90) DAYS
from the Date of Product Purchase.
If a defect arises in the hardware and/or software product (“Product”) within the applicable warranty period, at
its option and to the extent permitted by law, EnergyHub will either (1) repair the Product defect at no charge,
using new or refurbished replacement parts, (2) exchange the Product with one that is new or which has been
manufactured from new or serviceable used parts and is at least functionally equivalent to the original Product,
or (3) refund the purchase price of the Product. A replacement Product assumes the remaining warranty of
the original Product. When a Product is exchanged, any replacement item becomes your property and the
replaced item becomes EnergyHub’s property. When a refund is given, the Product for which the refund is
provided must be returned to EnergyHub and becomes EnergyHub’s property.
EnergyHub products and services provide you with information about your energy usage and a system that gives you
the ability to adjust your energy usage. Although EnergyHub products and services give you increased control over
your energy usage, EnergyHub does not represent or warrant that you will be able to achieve any particular level of
reduction in your energy usage or cost.
EnergyHub does not warrant that the operation of the Product will be uninterrupted or error free. EnergyHub is
not responsible for damage arising from failure to follow instructions relating to its use. Except for the express
limited warranty set forth above, EnergyHub and its licensors and suppliers provide the system “as is” and with
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all faults and hereby disclaim all other warranties and conditions, either express, implied or statutory, including
but not limited to any implied warranties or conditions of merchantability or fitness for a particular purpose.
There is no warranty of quiet enjoyment or noninfringement for the Product or any component thereof. You
are responsible for all risks arising from the use or performance of the Product.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS
WHICH VARY FROM STATE TO STATE. ENERGYHUB’S RESPONSIBILITY FOR HARDWARE AND SOFTWARE DEFECTS IS LIMITED TO REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY ENERGYHUB
IN ITS SOLE DISCRETION. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED
TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THIS LIMITED WARRANTY PERIOD.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS
LIMITATION MAY NOT APPLY TO YOU. No EnergyHub reseller, agent, or employee is authorized to make
any modification, extension, or addition to this warranty. If any term is held to be illegal or unenforceable,
the legality or enforceability of the remaining terms shall not be aected or impaired.
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, ENERGYHUB
IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY,
INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED
PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF
REPUTATION; LOSS OF, DAMAGE TO OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND
PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA
STORED OR USED WITH ENERGYHUB PRODUCTS AND ANY FAILURE TO MAINTAIN THE CONFIDENTIAL-
CHAPTER 4 Safe and Sound
47 47
ITY OF DATA STORED ON THE PRODUCT. ENERGYHUB MAKES NO WARRANTIES RESPECTING ANY HARM
THAT MAY BE CAUSED BY THE TRANSMISSION OF A COMPUTER VIRUS, WORM, TIME BOMB, LOGIC BOMB
OR OTHER SUCH MALICIOUS CODE. TO THE EXTENT THAT ENERGYHUB IS SUBJECT TO ANY LIABILITY,
NOTWITHSTANDING THESE LIMITATIONS AND EXCLUSIONS, ENERGYHUB’S AGGREGATE LIABILITY, IF
ANY, ARISING OUT OF OR IN ANY WAY RELATED TO THE PRODUCT OR ITS PERFORMANCE OF SERVICES
SHALL BE LIMITED TO THE GREATER OF (A) ALL FEES YOU HAVE PAID TO ENERGYHUB DURING THE
12-MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR (B) $100.00. THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY
LIABILITY FOR INTENTIONAL OR GROSS NEGLIGENT ACTS AND/OR OMISSIONS. SOME STATES DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATION MAY NOT APPLY TO YOU.
ENERGYHUB PRODUCTS ARE NOT FAULT-TOLERANT AND ARE NOT DESIGNED, MANUFACTURED, OR
INTENDED FOR USE OR RESALE AS ONLINE CONTROL FOR EQUIPMENT IN HAZARDOUS OPERATIONS
REQUIRING FAIL-SAFE PERFORMANCE (SUCH AS NUCLEAR FACILITIES, AIRCRAFT NAVIGATION OR
COMMUNICATION SYSTEMS, AIR TRAFFIC CONTROL, DIRECT LIFE SUPPORT MACHINES, OR WEAPONS
SYSTEMS) IN WHICH PRODUCT FAILURE COULD LEAD DIRECTLY TO DEATH, PERSONAL INJURY, OR
SEVERE PHYSICAL OR ENVIRONMENTAL DAMAGE (“HIGH RISK ACTIVITIES”). ENERGYHUB SPECIFICALLY
DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR HIGH RISK ACTIVITIES.
You are responsible for paying all shipping, freight, and insurance charges incurred in returning a Product to
EnergyHub. If you return a Product that EnergyHub determines to be defective and covered by the applicable
warranty and EnergyHub opts to repair or replace the Product, EnergyHub will pay to ship the repaired or
replacement Product to you via standard delivery to any address within the United States. If you return a
Product that EnergyHub determines not be defective or covered by the warranty, you will be responsible for
48
(1) prepaying all shipping, freight, and insurance charges incurred by EnergyHub in returning the Product to
you, and (2) reimbursing EnergyHub for the inspection, testing, and repair of the returned Product. EnergyHub
reserves the right to charge additional fees for repairs or replacements performed outside of the applicable
warranty period.
Refer to the licensing agreement accompanying the software for details of your rights with respect to its use.
Obtaining Warranty Service
Please review the online help resources referred to in the documentation accompanying this Product
before requesting warranty service. If the Product is still not functioning properly after making use of these
resources, access the online website www.energyhub.com/support for instructions on how to obtain warranty service.
Service options and response times may vary. Service options are subject to change at any time. In accordance with applicable law, EnergyHub may require that you furnish proof of purchase details and/or comply
with registration requirements before receiving warranty service.
Note: Data recovery is not included in the warranty service and EnergyHub is not responsible for data that
may be lost or damaged during transit or a repair. The contents of your Product may be deleted and the
storage media may be reformatted in the course of warranty service.
REGARDLESS OF ANY STATUTE OR LAW TO THE CONTRARY, ANY CLAIM UNDER THIS WARRANTY OR
CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE PRODUCTS OR THE SERVICES PROVIDED BY
ENERGYHUB MUST BE FILED WITHIN ONE (1) YEAR AFTER SUCH CLAIM OR CAUSE OF ACTION AROSE
OR BE FOREVER BARRED.
CHAPTER 4 Safe and Sound
49
A
Account 12
Adapter 5
Appliance 13
At Home mode 18
Away mode 16
E
ERT meter 7
F
FCC compliance statement 43
Factory reset 31
Frequently asked questions 39
G
Getting started 8
Goodnight mode 16
H
Heavy Duty Controller 7
Home Base 5
L
Landing screen 9
License Agreement 8
M
Menu 10
Messages 26
Mode 16
MyHub 39
P
Password 39
Peak Response 27
Problems 33
R
Radio and television interference 43
Reset button 5
FIND IT, QUICK
50
S
Safety information 42
Schedule 18
Shutting down 30
Socket 13
Software update 29
Speedometer 22
Strip 13
Support 32
Surge protection 40
T
Technical specifications 42
Thermostat 21
Troubleshooting 32
V
Vacation schedule 20
Viewing information about
your energy usage 22
W
Warranty 45
Whole-home energy reading 7
Wi-Fi 11
Z
ZigBee-enabled smart meter 7
Copyright © 2011 EnergyHub, Inc. DOC-DB2-UG-110318
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