Encore ENF656-ESW-MOPR, MOTOROLA SM56 SOFTWARE MODEMS Quick Start Manual

Motorola

SM56 Software Modems

Quick Start User's Guide

Contents

1 Introduction
2 Preparing The Computer For Installation
3 Installing The Modem Hardware
4 Installing The Modem on Windows 9x, Millennium, Windows 2000 and

Windows XP.
5 Installing The Modem on Windows NT 4.0
6 Verifying Correct Installation
7 Troubleshooting
8 Un-installing and Upgrading
9 Changing The Operating System
10 Improving Direct X Speakerphone Performance and Quality
11 Contact Information

Appendix A SM56 Main Features
Motorola License Agreement

1 Introduction

Motorola's SM56 modems are available for use on PCI, Mini PCI, and A C-Link (including CNR)
PC's. The SM56 modem is a feature-rich, V.90/V.92 modem at an attractive price. It supports all
fax and data fall back modes, and different driver installs include telephone answering machine
(TAM) operation and full speakerphone functionality. This document details installation,
troubleshooting, and usage of the SM56 software modem.

The SM56 modems provide high-speed communications between your personal computer and a
remote location, such as an I nternet Service Provider (ISP), so yo u can:

•

Receive data at up to 56 Kbps in V.90 /V.92 or K56Flex modes, for faster Internet access.

• Use your computer to send and receive

faxes

, at up to 14.4 Kbps

• Use your computer as a

Video Phone

to place and receive Video Phone calls.

• Use your computer as a telephone

answering machine

(Not available on Data/Fax modems).

• Use your computer as a speakerphone, to place and receive

voice calls

(Data/Fax/ Spe a kerphone modems onl y).

The SM56 modems run on Windows 95/98, in a Windows 95/98 DOS box, Windows Millennium,
Windows NT 4.0,Windows 2000 and Windows XP.

Note:

The modem cannot be used in pure DOS or on any other operating system. Note that

Windows 9x, NT 4.0, and 2000 require different modem drivers. The driver for one OS will not

work on the other O S. Make sure y ou have the correct drivers befo re in stalling

Computer OEMs that bundl e the S M 56 modem can benefit from siz able co st red uc tio ns, hardw are
reduction, and lower power consumption . End users benefit from quick, easy and affordable
software upgrades, which help them keep current with the latest communications technology.

Important: There are different SM 56 modem categorie s, and each supports a different basic
feature-set, as follows:

Product Names

Modem Types

Features

Motorola SM56 modem

Data/Fax only • All data and fax modes

• No telephone answering
machin e ( T AM)

• No caller ID

• No distinctive ring

• No speakerphone

Motorola SM56 Voice
Modem

Data/Fax/TAM • All data and fax modes

• Telephone answering
machin e ( T AM)

• Caller ID

• Distinctive ring

• No speakerphone

Motorola SM56
Speakerphone Modem

Data/Fax/TAM/Speakerphone • All data and fax modes

• Telephone answering
machin e ( T AM)

• Caller ID

• Distinctive ring

• Full-duplex speakerphone

You can check which m odem you have by selecting

Start->Settings->Control Panel

, and then

double click on the

Modems

icon. The modem name will appear in the M odem Properti es window .

2 Preparing the Computer For Installation

To ensure problem -free in stallat ion ensu re that an unu sed CO M po rt is av ailabl e. T he SM5 6 instal l
program interrogates lower COM ports (below COM 5) and installs the modem on the first
available and unused port. Altho ugh the SM56 functio ns perfectly on any available COM port,
some communications applications may not be able to use the modem if it gets installed above
COM 4. Refer to the T roubleshooting sect ion in thi s do cu ment for information on ho w to force the
modem onto a COM port below COM 5 after install is complete.

You can check which C OM ports are on your computer as follows:

1. Open the Window s 95/98 Control Panel.

2. Double click the

System

icon.

3. Choose the

Device Manager

tab.

4. Expand the

Ports (COM and LPT)

branch to see which COM ports are already installed.

3 Installing The Modem Hardware

1. Power dow n the computer.

2. Locate the connector (AC-Link, CNR, PCI. Mini PCI , etc.) on the motherboard, and carefully
insert the SM56 modem board.

3. Connect the

Wall

jack on the mo dem board to an analo g phone jack using an RJ- 11 pho ne cab le.
If y our modem board also has a telephone handset jack, make sure to not plug the telephone
line into that jack. The jacks will be labeled with a little icon and/or text indicating which is
which.

4. Power ON the computer.

Important: When using the SM56 modem, or any modem for that matter, you should always
connect the modem line input to a direct analog telephone line. This will maximize modem
performance by avoiding any problems introduced by internal PBX systems, etc.

4 Installing the Modem on Windows 9x, Millennium, Windows 2000
and Windows XP

(

Note

: The Install Wizard may vary slightly with diff eren t v ersion s of the O S and diff erent se rv ice

packs)

On starting Windows f or the first time after installing the modem Plug an d Play (PnP) detects the
new hardware and begins an install wizard for the modem. The modem is detected as a new

PCI

Device

or new

PCI Communications Device

. The wizard fist looks for the modem information
(INF) file, which is included on Motorola's distribution disk or CD-ROM. This file contains
information about the modem, including device type, device driver information, as well as the AT
command/response sets that it supports.

Browse to the SM56 m odem files on the Motorola disk/CD-ROM. Window s will find the
information on the disk. On Windows 95 and older versions of Windows 98 you may get an error

message Cannot Locate File...... If you do, simply re-poin t the install wi zard to the Motorola

disk/CD-ROM and it will find the file the second time around.

Windows copies the necessary modem files to the computer and transparently runs the necessary
installation rout i ne s .

For D/F/TAM and D/F/TAM/Speakerphone modem s, Windows finds a seco nd device after the
modem has been installed. Windows notifies you that it has found a Serial Wave Device for the
modem and prompts for a Wave Device driver. Re-point to the Motorola disk /CD-ROM and click

OK

. It finds the INF file and installs the appropriate drivers.

Note:

The SM56 also installs a m odem Helper utility on the Window s Sy stem Tray (rig ht side of the Task
Bar). This application includes real time modem status (dialing, negotiating, connect rate, etc.), in
addition to user selection for COM port, country and language, and enable/disable Windows 9x
DOS box support. There is also an audio test included, which allo ws you to v erify if your sound
subsystem supports Direc t X 3.0 (or later ) -- need ed to hear call pro gress (dia ling and negotiation).
The SM56 installation auto-detects the country from the OS and defaults to that.

Also, Windows 9x DOS Box operation is disabled by default when the modem is loaded. It can be
enabled using a check box in th e SM56 Helper application.

5 Installing the Modem on Windows NT 4.0

Important:

Make sure you have the NT 4.0 modem drivers. They are different than those for

Windows 9x or Windows 2000.

Windows NT 4.0 does no t fully suppo rt plug and play (PnP). Therefor e, afte r instal ling the mod em
board in the computer and booting, the operating system will not automatically recognize that new
hardware is present. You must manually install the modem by running sm56set.exe from the
distribution medi a. This instal l prog ram will auto matically add a new CO M port, in stall the mo dem,
and then assign it to that new COM port. When installation is complete you will be prompted to
restart the PC. You must do this before using the modem.

Important:

There is no Upgrade application for Windows NT 4.0.

To upgrade to a new versio n
of the modem, you must first uninstall the previous version (Run uninstall from Add/Remove
Programs in the Control Panel), then do a new installation as described above.

6 Verifying Correct Installation

Verifying Modem S oftware Operation on Win dows 9x and Win dows 2000

1. Open the Window s Control Panel and double click the

Modems

icon.

2. Select the Diagnostics tab, and single click the COM port that the Motorola SM56 modem uses.

3. Click on the More Info button.

Within a few seconds a wi ndow will appear with the modem responses to various ATI command s
issued to it. If this happens the modem software is properly installed and functioning correctly.

Verifying Modem Software Operation on Windows NT 4.0

There is no More Info button under the Modems icon on Windows NT 4.0. Instead, you need to

open some terminal application, such as HyperTerminal, and issue the ATI commands manually.

Verifying Proper Hardware Operation

To verify correct SM56 modem hardware operation, you can use the following local analog
loopback (LAL) test procedure, as follows:

1. Important: Remove the telephone line cable from the modem card.

2. Open HyperT erminal (or any terminal application).

3. Optionally , select a connection name and icon.

4. In the

Connect Using

window, select the

Motorola SM56 .... ..

modem. Click OK.

5. Enter a number in the

Phone Number

box...any number since we will not be dialing it. Click

OK

.

6.On the next screen select

Cancel

.

7. Enter AT and hit <Enter>.
The response OK should appear.

8. Enter

ATS46 = 23

and hit <Enter>.

9. Enter

AT&T1

and hit <Enter>. Wait a few seco nds.

10. Type some letters at the k eyboard. If the hardware is functioning correctly, the letters you type

appear on the screen.

11. To exit this test mode, type +++ in quick succ ession (note no carriage return) to escape to

command mode . After getting the

OK

response type ATH <Enter> to hang up.

7 Troubleshooting

If there is a p roblem w h en using the S M5 6 mo dem, and your communicatio n s ap pl icatio n d oes no t
explain the problem, check the following list of symptoms and tips.

•

My Communications Software Cannot Use the Modem at COM 5

Some communications applications, such as older versions of AOL, do not communicate with a
COM port higher than COM4 . Sometimes on W indows 9x platfo rms the SM56 install pro gram will
not be able to ma p the mod em to a COM port numbe r below COM5. I f the modem install s on COM
5 or higher you can manually force the modem onto a different COM port using the SM56 Helper
application (COM Ports tab) in the Windows System tray (just to the right of the Task Bar).

•

Windows 95/98 DOS box applications do not work with the modem

By default DOS box support is disabled after installing the modem. You must enable it via the
SM56 Helper applica tion in the Win do w s System tray (just to the rig ht of the Wi ndo w s Task Ba r).
Make sure the DOS box check box is checked. If not, click it to check it, then restart the computer
to use DOS Box applications.

If the Enable D OS box check box is already checked (i.e. enabled), and DOS box applica tions still

do not work, try:

1. Open the Control Panel.