ENA Polycom 321, Polycom 335, Polycom 331 Quick Reference Manual

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ENA is the nation’s leading provider of Infrastructure as a Service (IaaS) solutions

to school systems, libraries and governments. e data, voice and video services that we

design, deploy and manage, as well as the digital classroom resources we oer, improve

instructional capabilities and operational eciencies. In 1996, ENA created one of the

rst statewide networks in the U.S. and today provides networked solutions to over

4,800 end sites, 555 school districts and 295 libraries across the country, serving more

than 2.5 million students, teachers and administrators and more than 3.6 million

librarians and patrons. Empowered by their networks, our customers can focus on what

matters most: preparing students, strengthening communities and leading enterprises

into the 21st century. For more information, please visit w ww.ena. com.

Q u i c k R e f e R e n c e G u i d e

Polycom

321 / 331 / 335

Phones

130701

Press the Vmail soft key a nd enter your Voicemail PIN.

Consultative

: On an active call, press the Trnsfer soft key on the screen, then dial the number

you want to transfer to (your original caller is on hold during this process). You must wait for the
new party to answer the call before being able to complete the transfer. Pressing the Trnsfer soft key
again will complete the transfer.

NOTE:

If the party you are trying to transfer to is busy and doesn’t want to accept the transfer,

you can press the Cancel soft key to disconnect that leg of the call and you will be returned to your
conversation with the origina l caller.

Blind

: If you don’t want to introduce the caller whom you are transferring, you can press

Trnsfer, then the Blind soft key and enter the number you want to transfer to and then hit the
Dial button.

Make a call to the rst party. Once the party has answered, press the Confrnc soft key and dial the
second number (the other caller is on hold during this step) and press Dial. Once the second party
answers, press the Con frnc soft key again to join all three parties together.

With the handset in the cradle, use the small “+” button at the bottom center of your phone.

While on a call, use t he small “+” and “–” buttons at the bottom center of your phone.

check My VoiceMail?

tRansfeR a call?

Make a 3-Way confeRence call?

incRease My RinGeR VoluMe?

adjust My listeninG VoluMe?

Make a call?

From Your ENA SmartVoice IP Phone

Option 1:

With the handset still on hook /in cradle, simply dial the number, then pick up

the handset, or press the Dial button, which will activate the speaker phone.

NOTE:

If you make a mistake while entering the digits, use the “<<” soft key to delete the incorrect

digits before you press the Dial button.

Option 2:

Pick up your handset or press the Speaker button on the phone to activate the

speaker phone. Dial the number and press the Dial button. If you do not press Dial, the phone will
automatically dial t he number you’ve inputted in three seconds.

Helpful Hints:

•

If you need extra time to reference the number you’re calling, option 1 above will allow you

all the time you need to enter the number in full.

•

You don’t need to dial 9 for an outside line and you don’t need to dial 1 for Long Distance.

From Your Call Lists

Press the Caller s soft key (to access your Received calls list). Once in the list, use the arrow keys
to select the number you want to call and press the Dial button.

OR

Use the arrows on the silver disk to access your call lists.
Down arrow = Received calls
R ight arrow = Placed calls

NOTE:

Your Received and Missed calls are combined into one list called Received.
e symbol next to a number means the call was answered while a symbol
means the call was missed.

Buttons:

Refers to the physical hard buttons on the phone. ese are labeled with the name

of the function they perform. ey always perform the same function.

Soft Keys:

Refers to the keys that appea r on the LCD screen of your IP phone. ese are called

“soft” because the function they perform changes depending on the state of the phone. You will
notice dierent options appearing on the soft keys when the handset is in t he cradle versus on
a call, as well as when you are using soft keys to perform certain tasks. e LCD screen is not
a touch screen; you will need to push the small oval buttons on the silver panel below the soft keys.

buttons VeRsus soft keys:

How
Do I ...

?

= Missed Call

= Received Call