ENA Connect Polycom Quick Reference Manual
How do I …
About ENA
ENA is a leading managed network service provider in the
design, deployment and management of network and
communication services for school systems, libraries and
governments. In 1996, ENA created one of the rst statewide
K-12 networks in the U.S. and has earned a reputation as
experts in distributed networks and voice solutions. Today,
ENA manages multiple statewide and district-wide education
and library networks, successfully serving over 450 school
districts, 2 million students, educators and administrators,
and over 300 libraries.
For more information, visit www.ena.com.
© 2008 Education Networks of America, Inc.
Make a 3-way conference call?
Make a call to the rst party. Once the party has answered, press
the Conference button or the Confrnc soft key and dial the second
number (the other caller is on hold during this step). Once the
second party answers, press the Conference button or Confrnc soft
key again to join all three parties together.
Make a call?
From Your ENA Connect Polycom IP Phone
Option 1: With the handset still on hook/in cradle, simply dial
the number, then pick up the handset, or press the Dial soft key,
which will activate the speaker phone.
Option 2: Pick up your handset or press the Speaker button on
the phone to activate the speaker phone. Dial the number and
press the Send soft key on the display. If you do not press Send,
the phone will automatically dial the number you’ve inputted in
three seconds.
Helpful Hint: If you need extra time to reference the number
you’re calling, option 1 above will allow you all the time you need
to enter the number in full. If you make a mistake while entering
the digits, use the “<<” soft key to delete the incorrect digits
before you press Dial.
From Your Call Lists
Press the Directories button, select Call Lists, select which call list
you want to view, select the number you want and press the Dial
soft key.
From the ENA Connect Online Portal
http://voice.ena.com/user/
When you click on a number anywhere in the portal, it will
populate that number in the “To” box of your call window, then
press the Call button. Your phone will ring rst (you can pick up
the handset or press the speaker button), then the “To” number
will ring. (Note: Users with the Pro package have the option of
initiating a call from the portal using a phone other than their
desk phone.)
Transfer a call?
• On an active call, press the Transfer soft key on the screen or
the Transfer button, then dial the number you want to transfer
to (your other party is on hold during this process). You can
“introduce” the caller before completing the transfer.
Pressing the Transfer key again will complete the transfer.
• If you don’t want to introduce the caller whom you are
transferring, you can press Transfer, then the Blind soft key
and then enter the number you want to transfer to and then
hit the Send soft key.
View call lists?
From the Phone:
• Press the Directories button, then select Call Lists.
• The arrow buttons on your phone may be used as short cuts
to your Call Lists. The down arrow reveals Missed Calls, the
left arrow reveals Received Calls, and the right arrow reveals
Placed Calls.
From the Portal:
Select the My Calls header on the right side of the screen.
Forward calls?
A number of Call Forwarding treatments can be performed in
the user portal (under the Reach Me panel) or via star code on the
phone.
To Forward all calls to a single number
From the Phone:
Dial *72<number you want to forward to>;
*73 disables call forwarding.
From the Portal:
Use the All Calls To option under the Reach Me panel.
For more advanced forwarding options, please
reference the user guide in the portal.
Check my voicemail?
From the Phone:
Press the Messages button and enter your VM PIN (Note: Users
of Polycom 320/330 phone models will press the Menu button,
select Features, then Messages and then Message Center in order to
access their mailbox.)
From the Portal:
Under the Voicemail heading, click the speaker symbol next to
the caller’s name. Click Open from the pop-up window. The
voice message will play through your computer speakers.
Make a call using speed dial?
• If you assigned the Contact to one of your star code Speed
Dials, then simply dial * and their two-digit speed dial number.
• If you entered the contact in the Contact Directory on your
phone, then press Directories, then Contact Directory and use
the arrows to scroll until you nd the contact you want, then
press Dial.
• If the contact is assigned to a button on your phone, simply
press the button next to that person’s name.
Redial?
• Press the Redial button (if your phone has one).
• If your phone does not have a Redial button, you can use *00
to redial the last number you called.
Add a speed dial contact?
From the Phone:
Press the Directories button, then select Contact Directory, then
press the More soft key, then the Add soft key. Enter the contact’s
information and press Save. This will assign the user to a speed
dial button on your phone, if one is available. If a button is not
available, the contact can still be called using the Directories and
Contact Directory options and selecting the contact you want to
call.
From the Portal:
• “Drag” a contact from your Phone Book or My Calls list and
“drop” them on the speed dial number that you want to assign
to that contact. Remember, speed dials *01-*20 are for your
personal use, while *21-*49 are for organization-wide use (and
are only assignable by an Administrator).
• In your Phone Book (either Personal or Organization), click on
the contact that you would like to make a speed dial. Under the
General heading, choose the speed dial number you would like to
assign to that contact.
Dial Description
*00 Redials the last number called.
*01 - *20 Reserved for personal speed dial numbers.
*21 - *49 Reserved for organization-wide speed dial numbers.
*53 Activates the Directed Call Pick-up feature, which lets users retrieve a call that is ringing at another extension by dialing *53 followed by
the extension.
*54 Activates the Group Call Pick-up feature, which lets users pick up the call currently ringing at any extension in the call group. Please see
the Administrator to understand which extensions are in the call group.
*57 Activates the Annoyance Call Trace feature. Users can trace an annoying phone call after hanging up by pressing *57. This feature only
works for external calls. ENA will contact the Administrator with information regarding the annoying caller.
*61 Activates Caller ID Blocking for all outgoing calls. To deactivate Caller ID Blocking, press *65.
*62 Activates the Call Forwarding Busy feature that lets users forward all incoming calls to a specied number when the desk phone is busy.
Press *62<number>#, where <number> is the internal or external number to which the calls will be forwarded.
Note: All available lines on the phone must be busy for this feature to work as expected.
*63 Turns off the Call Forwarding Busy feature.
*65 Enables Caller ID on all outgoing calls.
*67 Blocks the user’s number from being transmitted for the next call only by pressing *67 before dialing the number.
*69 Activates the Call Return feature, which lets users call back the last incoming call.
*72 Activates the Unconditional Call Forwarding feature. This feature lets users forward all incoming calls to another number. Press
*72<number>#, where <number> is the internal or external number to which all calls are forwarded.
Note: External Transfer is only available with certain classes of service.
*73 Turns off the Unconditional Call Forwarding feature.
*74 Assigns a Speed Dial to a phone number. To assign a personal speed dial, press *74<speed dial number>*<phone number>, where
<speed dial number > must be a two-digit number between 01 and 20, and <phone number> is the number to assign to the speed dial.
*75 Un-assigns a Speed Dial. Press *75 followed by the two-digit speed dial number.
*82 For users with Caller ID blocked. Press *82 before dialing to selectively unblock the Caller ID on the next outgoing call.
*90 Transfers a call directly to a user's voicemail box. Press the Transfer key, press the Blind soft key, then press *90<number>,
where <number> is the phone number of the voicemail box you want to transfer the caller to and then press the Send soft key.
*92 Activates the Call Forwarding No Answer feature. This feature lets users forward all incoming calls to another number when not
answered by the desk phone. Press *92<number>#, where <number> is the internal or external number to which all calls are
forwarded. Note: External Transfer is only available with certain classes of service.
*93 Turns off the Call Forwarding No Answer feature.
*96 Allows users to use the telephone as an intercom when dialing another extension in the organization. Press *96<number>#, where
<number> is the extension you want to intercom. This is a one-to-one intercom.
Note: The Administrator will determine Intercom privileges.
*98 Parks a Call at a specied extension (normally your own).
*99 Picks Up a Call Parked on a specied extension (normally your own).
STAR CODES
For ENA support, please contact:
888-612-2880
support@ena.com
Quick Reference Guide
ENA Connect
Polycom Phones
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