Empowered 4.0 Owner's Manual

Empowered – Owner’s Manual Page 1

Empowered 4.0

Owner's Manual

Software Version 3.9a

Empowered – Owner’s Manual Page 2

Every day, thousands of billions of tons of water evaporate from the earth's surface.
As the heat of the sun evaporates the water and draws it from the earth's surface into the

atmosphere, many impurities are left behind. The water vapor eventually cools to form clouds
and then falls back to earth as precipitation. On its way from the clouds to your faucet, soft rain
water dissolves and absorbs a part of almost everything is passes. The falling rain cleans the air
as it falls. Unfortunately the impurities that were removed from the air have not left; they have
just been relocated through the water onto the ground. Gases and other contaminants can cause
undesirable tastes, colors and odors.

Rain falls onto the ground, collecting sediments like rust, sand and algae. The water eventually
finds its way to a surface water supply or percolates downward and collects in an aquifer. As it
percolates through the earth, the water can absorb hardness minerals, iron, heavy metals,
radioactivity, organic contaminants, and many other complex elements and compounds.

Water can also collect numerous harmful man-made chemical impurities throughout this cycle.
These synthetic chemicals are generally odorless, colorless, and tasteless; and can often be life­threatening. The statement, "my parents drank this water for 75 years and it never hurt them",
is no longer a valid excuse to not be concerned with water quality.

There has been a massive global increase in harmful chemical waste over the last 50 years.
The scientific and medical community has not had time or the ability to study the long-term

health effects of the more than 70,000 harmful chemicals that can be found in use today.
Approximately 1,000 new synthetic chemical compounds are entering the industrial marketplace

each and every year. Precipitation falls upon commercial and municipal dumpsites, toxic waste
sites, industrial refuse depots, military test sites, leach fields, mining operations, farmer's fields
etc... Where it dissolves minute amounts of the toxic chemicals present and carries them along.

The United States Government estimated in 1986 that close to two percent of the nation's
ground water supplies were moderately polluted by sources such as hazardous waste dumps and
leaking landfills.

Industrial wastewater is also a major source of water contamination. When certain chemicals
come in contact with others, they create new compounds.

Chemicals that are considered generally acceptable in controlled amounts may react with other
elements and/or chemicals to form new compounds that could be highly carcinogenic.

Chlorine is one of the best-publicized examples; it reacts with organic matter in water and
forms deadly trihalomethanes.

Hard water is probably the single largest threat facing the American home in the 21st century.
Hard water can coat your family, your home and your appliances with thousands of pounds of
inorganic mineral rock-scale each and every year; hard water slowly destroys everything it
touches. Left untreated, hard water costs you money, ruins your lifestyle and can even lower the
value of your home.

No one needs to tell you that you're living with Hard Water though. Soap doesn't lather easily,
glasses are cloudy after washing, a ring forms around the bathtub, faucets and shower heads are
crusty, laundering results are poor and there are many other easily recognized signs.

There are several degrees of water hardness. Even moderately hard, can seriously damage the
plumbing system in your home and, in time, cause inconvenient and expensive problems.

Empowered – Owner’s Manual Page 3

Hard water is a poor cleaner because it is loaded with a variety of impurities. These dissolved
impurities react with certain chemicals found in soap to form a gummy, insoluble curd.

This soap curd clings stubbornly to everything it touches. The ring around your bathtub is curd.
That same curd causes your hair to become dull and hard to manage.

Soap curd clogs skin pores and prevents your natural oils from moisturizing your skin. This
dryness causes itching and also aggravates skin conditions like psoriasis, eczema and acne.

Soap curd is especially noticeable by the scummy film it forms on dishes, glassware, walls and
floors. Hardness and other dissolved solids combine to form the residue you see as spots on
glasses, crockery, cutlery and shower enclosures.

Hard water harms fabrics

Laundry washed in hard water takes on a gray color and wears out faster than expected. With
hard water in your washing machine, it's almost impossible to wash clothes white - even when
you use large amounts of detergent and bleach Minerals and insoluble particles in hard water
trap dirt and soap curd in the fabric of your clothes and linens. These deposits give fabric a dull
gray "washed-out" look and cause the clothing fibers to be brittle. Your clothes and linens then
feel harsh and rough - they deteriorate faster.

Hard water harms foods

Some vegetables such as peas and beans become tough and unpalatable when cooked in hard
water. Baking with hard water imparts an undesirable taste from the hardness minerals into
your food. Tea, Coffee and other beverages prepared with hard water taste awful and often
contain flakes of hardness.

Hard water affects your house plumbing

Perhaps the greatest damage done by hard water is the damage that you can't easily see. Water
heaters, humidifiers, boilers and household pipes become lined with an increasingly thick layer
of calcium and magnesium scale.

As this scale builds up, the water flow in your pipes diminishes to such a point that new piping is
usually the only realistic option to remedy the situation.

Hard water scale inside a water heater forms an insulating layer that prevents the burners or
heating elements from heating the water efficiently. Just 1/8" of scale inside the tank can
require up to 30% more fuel to heat the water to the desired temperature.

Empowered – Owner’s Manual Page 4

How water hardness is measured

Soft Water

0 - 0.5 gpg

Slightly Hard Water

.5 - 3.5 gpg

Moderately Hard Water

3.5 - 7 gpg

Very Hard Water

7 - 10.5 gpg

Extremely Hard Water

10.5 gpg and greater

Water hardness is measured in imperial Grains per Gallon (gpg). A grain, in this case, is the
weight of an average dry grain of wheat, approximately 1/7000th of a pound. The water
treatment industry generally uses the following standards to classify water hardness.

THE CRIMES OF HARD WATER, METALS & CHLORINE

Increased Water Heating Costs

Damaged Clothing

Excessive Soap Consumption

Pipe Scaling

Faucet and Fixture Damage

Skin Problems

Unpalatable Food

Undesirable Tastes and Odors

Premature Appliance Failure

Unsatisfactory Laundry Results

Unpleasant Tastes & Odors in Water

Staining on Faucets, Fixtures & Appliances

Empowered – Owner’s Manual Page 5

Principles of Ion Exchange

R2. Na +

Ca(HCO3)2 =

R2 . Ca +

2NaHCO3

Sodium Ion
Resin

Exchange

Calcium Bicarbonate
water

in

Calcium Ion
Resin

Exchange

Sodium Bicarbonate
Water

in

R2.Ca +

2NaCl =

2 R.Na +

CaCl2

Calcium Ion Exchange Resin

Sodium Chloride Brine

Sodium Ion Exchange Resin

Calcium Chloride Waste

The smallest units that make up chemical compounds and still retain the properties of those
compounds are called molecules. Molecules are made up of atoms or groups of atoms.
Electrically charged atoms are called ions. The charge of a single ion can be either positive or
negative - Ions of metals and of hydrogen are usually positively charged and are called cations.
Ions such as chlorine, nitrate, phosphate, fluoride and sulfates are negatively charged and
called anions.

Certain insoluble materials are made up of large ions forming a skeletal structure containing
oppositely charged ions. These ions can be exchanged with other similar ions in an ion exchange.

The first commercial application of ion exchange was water softening in 1905. Since then, ion
exchange has been the most reliable method of softening and conditioning water in homes and
industry.

The Conditioning of water by ion exchange relies on the replacement of the calcium and
magnesium ions in the water by an equivalent number of sodium ions.

The Conditioning process may be illustrated by the following equation:-

Obviously, the system can only exchange a certain amount of hardness and other contaminants.
This is referred to as the capacity of the resin. The capacity of the resin is referred to as grains
of calcium carbonate hardness removed per cubic foot of resin or Milliequivalents per liter.
When the capacity has been exhausted, the resin needs to be regenerated with a solution of
sodium chloride (brine) as follows:-

Your Empowered System can be regenerated with Potassium Chloride if desired.

Over the years the composition of ion exchange media has advanced, reflecting sophisticated
global technological advances.

Ion exchange resins used in your Empowered System are made in the USA, without harmful
toxic solvents. This media is designed to be physically and chemically strong while making
water that feels good, tastes great and works hard for you.

Empowered – Owner’s Manual Page 6

Your Empowered system includes a proprietary Pur-Gard injection system. This injection system
is specially engineered to work in conjunction with the Evertech electronic control centre to inject
precise amounts of Pur-Gard systemic performance enhancer into your system during various
phases of the cleaning
cycle and
during anti-bacterial
flushes.

Your Empowered
system will use varying
amounts of Pur-Gard,
depending on your
water consumption
habits; always
maximizing efficiency
and performance while
providing you with the
water quality that you
deserve.

Pur-Gard is designed
to:-

 Clean ion-exchange resin without damaging structured matrix media
 Create an inert protective coating on metallic moving parts
 Clean and lubricate all moving components
 Create an unhealthy environment for bacteria in the system
 Activate Purafeel technology on compatible systems
 Enhance self-sanitization process on compatible systems

Always keep your Pur-Gard reservoir full to ensure proper system performance, longevity &
efficiency.

Empowered – Owner’s Manual Page 7

System Features & Benefits

Efficient

Your Empowered System learns your lifestyle and adapts itself to meet your needs,
allowing the Empowered System to deliver soft water to your home while saving you salt,
water and electricity.

Upgradeable

Designed for the future, your Empowered System is capable of being modularly
upgraded, as new technologies are developed to accommodate for rapidly degrading
water conditions. The Evertech control center can be updated with the latest software
updates & upgrades as they become available.

Reliable

The mechanical subsystem in the Empowered System is revolutionary in its own
right. The Empowered System is built around Open-platform technology, building on a

40-year legacy of reliable design and using 21st century composite materials to ensure
reliable and dependable performance.

TM

Safe

Every Empowered System is handcrafted by skilled artisans in a world-class ISO
9001:2000 facility to provide you with a water treatment system that exceeds industry
safety, manufacturing & quality control standards to give you peace of mind.

Simple

Advanced manufacturing methods and skillfully crafted computer hardware &
software makes the Empowered System one of the easiest water softening systems to own
and operate.

Empowered – Owner’s Manual Page 8

Your responsibilities as an equipment owner

Your Empowered System is manufactured to be efficient and very reliable. To ensure continued
performance while keeping your system operating within manufacturer's specifications, the
following operating conditions must be ensured by you, the equipment owner:

Water Pressure Regulator

The influent water pressure into this water system must be regulated by a code-compliant
pressure-regulating device not to exceed 75psi.

Power Protection

Power to this system must be supplied by an unswitched 110VAC supply. Surge protection is
mandatory and is to be supplied by you, the equipment owner. The use of a UPS
(Uninterruptible Power Supply) is encouraged.

Salt

This water system uses salt to clean itself. The brine tank must be filled with a high quality pellet
or cubed salt to ensure system operation. Rock salt is usually not suitable for this system, as it
usually contains high levels of impurities that can possibly compromise the system functionality.
Consult with your local water professional to decide on the best salt for your application.

Pur-Gard

The Pur-Gard injection feeder should be kept full to ensure proper system operation and
maximum efficiency. Pur-Gard works synergistically with the Matrix 525-3 media and
Chlorgon to ensure the very best water taste and feel. Check the level of your Pur-Gard feeder
each time you fill your brine tank with salt.

Annual Service

Water chemistry changes over the years and will have an effect on your system's ability to do
its job. Natural attrition on the system due to chlorine & wear will usually occur at 3-5% per
year, even when protected with Pur-Gard. Your system should be inspected and recalibrated
annually to ensure your system is performing at optimum levels and that you stay current
with the latest technologies and software updates, and upgrades as they become available.

Periodic replacement of media

While built to the highest standards, certain media in your Empowered System will need to be
replaced periodically by your local authorized service agent. Replacement intervals vary
depending on your water chemistry and water consumption habits. Consult with your water
specialist during your annual inspection/tune-up service to ensure that you enjoy the very best
water quality.

Empowered – Owner’s Manual Page 9

System Installation & Start-up Guidelines

Clear the installation area and carefully sweep the floor where the system will be
installed.

Test home water pressure and make sure it is 50 — 75 psi static. A code-compliant
pressure regulator must be installed to protect the system on all municipal water
installations.

Check to confirm that the water heater has adequate heat expansion protection to
protect the system from hot water damage.

Connect to house plumbing using code approved methods & materials and ensure that
a bypass device is installed.

Install surge protector or uninterruptable power supply.

Install 'A" poly pipe or equivalent to the system drain fitting and terminate to sewer
drain in a code-approved manner.

Bypass System.

Run bathtub cold to purge piping of debris and chemical residue from
installation, this will take approx. 15 minutes at 3gpm.

Leave bathtub running and slowly open the inlet valve to the

system. Slowly open the outlet valve from the system.

Observe flow of water from the bathtub. Water will become a dark brown/black
color. This color is caused by the system disinfectant/preservative as well as dust
from shipping & handling. Allow water to run until clear. Observe water for
particles. If resin or chlorgon particles are found in the water, bypass the system
and call tech-support.

Turn off bathtub cold

Press the star button to enter programming mode

Program the system according to the programming instructions in this

manual Short cycle the system by stepping it through each cycle step

Observe the system during each cycle and advance to the next cycle by
pressing the star button.

Once the system has been advanced to normal operating mode, test the water at any
faucet that is softened by the system to ensure proper output water quality.

Empowered – Owner’s Manual Page 10

System Control & Operation

Your Empowered System incorporates a highly sophisticated microprocessor control system,
making it as efficient and reliable as possible. All system settings are pre-programmed at the
factory and then carefully calibrated by your installer for your exact water chemistry.

Your Empowered System incorporates flash EEPROM memory and an innovative power backup
system, which means that your system programming should never have to be reset, even in the
event of a power outage.

Normal Operating Mode

In normal operating mode, the display shows the time of day and remaining capacity:

8:00 am1600GL

Empowered

When the system determines that it is necessary to clean, the display will show the time of day and the word
"CLEAN", indicating that a delayed cleaning cycle will be started at the programmed time of cleaning:

8:00 amCLEAN

Empowered

Cleaning mode

In cleaning mode the display shows the current cleaning cycle step description and the remaining time for
that cycle to execute:

Cycle Time: 9
Tank Fill

The control valve can be advanced to service mode at any time by repeatedly pushing the star button, and
manually advancing it through the cleaning cycle steps.

Flow meter

In service mode the display will show the time of day and remaining capacity; the remaining capacity counter
counts back per unit, i.e. per gallon. By opening a faucet after the unit, the correct functioning of the flow
meter can be checked by means of this counter.

Power-Failure Handling

In the event of a power failure, your system's integrated Snapshot memory system will retain all programmed data
for an indefinite period of time. The system will maintain the correct time of day during a period of several hours; in
the case of a prolonged power failure, the time of day might not be maintained; if this happens, the time of day
indication will, when the power supply is re-established, be flashing, indicating that the time of day needs to be set.
All other programming is unaffected.

Empowered – Owner’s Manual Page 11

If a power failure occurs during the execution of an automatic cleaning, the control valve will immediately return to
the service position; when the power supply is re-established, the control valve will stay in the service position for 60
sec. and restart a complete cleaning cycle to ensure that your quality is returned to normal as quickly as possible.

Critical Software/Hardware failure

In the event of a critical failure, the display will show the message:

CALL FOR SERVICE

1-800-454-3429

Call your local service provider for help.

End-user programming is generally not necessary. If you need to change programming, the following
procedure should be used:-

Push the button or button to enter the tested amount of ferrous (clean water) iron in your water

Programming

Programming instructions at the End-User level

1. Accessing the End-User level:

Make sure that the system is in the service mode.
Push the STAR button; the display will show:

Time:8:00 am

You are now in the End-User level; use the STAR button to advance through the different programming
parameters.

2. Available programming

parameters: Time of day setting:

The display will show:

Time:8:00 am

Push the button or button to set the correct time of day.

System Efficiency

The display will show:

Efficiency:

Low|----High

Push the button or button to select the level of efficiency that you'd like to operate your

system at. Best performance is usually realized when the efficiency level is kept in the middle.

Water Hardness

The display will show:

Water Hard:20 Grn

Push the button or button to enter the harness to tested level in grains per gallon.

Iron Chemistry

The display will show:

Iron Level: 000
Parts/Billion

Antibacterial Override

The display will show:

Override: 7 Days

Antibacterial

Push the button or button to adjust the number of days the system will clean if water usage does
not initiate the system to perform a cleaning cycle. Due to advance fractional brining technology, the
system will only use the exact amount of salt to match the amount of water that you have used. If you
haven't used any water, the system will simply backwash and inject Pur-Gard, keeping your water
fresh & saving you money.

Delayed Cleaning Mode

The display will show:

Clean At: 11:00pm

Push the button or button to adjust the time in which you want the system to clean at, if left in
this mode the system will perform its regeneration at the programmed time of regeneration.

Immediate Cleaning Mode

The display will show:

Clean In 10 Sec.

If the control is left in this position, the counter timer will count down to 0 sec and start a manual
cleaning cycle. To cancel this mode, push the button before the counter timer has reached 0 sec.

Empowered – Owner’s Manual Page 14

Diagnostics Mode

Clean xxx days ago

Days since the system last cleaned

In Srvc xxxx days

Total number of days that system has been in
service

Cleanings xxx

:

Total number of cleanings since system was first
installed

TotVol: xxxxxxx GL

Total volume of water processed by the system
since first installation

LastCln@ xxxxx GL

The number of gallons processed since the last
cleaning

PeakFlow xxx GPM

The HIGHEST flow rate ever sensed through the
system

AvgVol: xxxx GL/d

The average daily water consumption recorded by
the system

WaterHard: xx gpg

The programmed water hardness level

Clean at : xx:xx am/pm

The designated system cleaning time

Override: xx Days

The antibacterial cleaning override interval

Cycle Time:

Individual cycle times and descriptions

Srg/Sag:

Number of power surge or sag conditions
recorded by the system that have forced a
microprocessor reset

Power Outages:

Number of Power Outages sensed by the system
since installation

xxxx xxxxxx.xx

Firmware and Software version ID

Flow Rate xx gpm

Realtime Flowmeter display

Your Empowered System incorporates highly advanced logic, record-keeping and
diagnostics functions. Diagnostics mode is accessed as follows:-

Press the UP arrow and hold it for 5 seconds after which you will see the following display:-

DIAGNOSTICS MODE

PRESS STAR

Pressing the STAR button will allow you to advance through each of the informational displays as follows:-

After the last diagnostic display, you will see the following:-

EXIT

PRESS UP ARROW

Pressing the UP Arrow will return you to Normal Operating Mode, or you can press STAR to advance to the first
diagnostic display again.

Empowered – Owner’s Manual Page 15

Understanding how your system operates

Minimum

Maximum

Water Temperature

40 F

75 F

Water Pressure

40psi

80psi

Influent Water Hardness

0gpg

90gpg

Influent pH

6.7

8.7

Influent TDS

10 ppm

900 ppm

Pathogenic Bacteria

0 CFU

0 CFU

Chlorine

0 ppm

5 ppm

Chloramine

0 ppm

4 ppm

Ambient Temperature

40 F

90 F

Water softening process

Your system is designed to remove hardness and certain metals from your water through the
processes of ion exchange. Your system should only used on water that is microbiologically
safe. For optimum performance, the Empowered System should only be installed when the
following operating criteria are met:-

Evertech control center operational process

Your Empowered System is smart as a result of the proprietary Evertech control center. This
advanced microprocessor control system incorporates the latest hardware and software to ensure
that your water is continuously soft. Your system can also be upgraded with the latest software
and hardware as they become available. See your authorized dealer for more information.

During Service
The control center constantly monitors your water usage in your home, learning your
lifestyle and adapting itself to ensure that you have a consistent supply of softened water.
The control center makes daily decisions about how and when it should clean itself using
the latest algorithms that consider your water usage habits, water hardness, iron level
and various other factors. Your system will periodically perform an antibacterial
cleaning. This cleaning cycle will occur after a designated period of time (we recommend
at least every 7 days). This cleaning routine will inject Pur-Gard into your system and
possibly even use salt to clean itself, depending on your water usage. If you haven't used
in water during the interval, the system will not use any salt during the antibacterial
cleaning cycle.

During Cleaning
Once your system determines that it needs to be cleaned, it will initiate a cleaning cycle at
the pre-programmed cleaning time. The cleaning cycle is controlled by the Evertech
control center and cycle times will vary depending on your water usage habits.

Empowered – Owner’s Manual Page 16

The cleaning sequence is as follows:-

System Protector

Your system will educt a measured dose of
Pur-Gard into the brine system.

Tank Fill

Your system will dispense a measured amount of
Pur-Gard into the brine tank and then fill will a
measured amount of clean water that is determined
by your water usage habits.

Percolation

Your system now enters a rest period to allow
sufficient contact time between the Pur-Gard, water
and salt. The system is online at this time and
continues to provide you with softened water for
your home.

Inject Pur-Gard

Your system will inject a measured amount of
Pur-Gard into the media tank, at the very lowest
point, where the media is the cleanest. The system
goes offline at this time and stays offline until the
cleaning cycle is complete. Any water used in the
home during this and subsequent steps of the
cleaning cycle will not be softened by the system.

Ion-Displacement

Your system will extract brine water from the brine
tank and apply it to the cleanest media at the bottom
of the media tank. This "up flow" or counter current
cleaning process maximizes your system efficiency,
minimizes the environmental impact of your system
and creates softer water for you.

Vortex Rinse

Your system vigorously rinses the media bed to
reclassify the media, remove pockets of brine and
purge broken resin beads.

At the completion of this sequence, the system will bring itself online & return to normal operating
mode.

Empowered – Owner’s Manual Page 17

Troubleshooting

Cause

Solution

1.

Open or defective bypass

1.

Close or verify bypass

2.

Loss of resin

2.

Refer to problem "Loss of resin"

3.

Valve in regeneration

3.

Check system clock to verify correct time of day

4.

Change in raw water hardness

4.

Adjust programming accordingly

5.

Unit fails to regenerate

5.

Refer to problem "System fails to clean"

6.

Valve fails to draw brine

6.

Refer to problem "Valve fails to draw brine"

7.

Decreasing exchange capacity of resin

7.

Clean or replace resin bed

8.

No salt in brine tank

8.

Add salt

9.

Leak at riser tube

9.

Verify that riser tube is seated correctly and is not damaged by
heat or high water pressure

Cause

Solution

1.

Faulty electrical supply

1.

Verify electrical service - Confirm unswitched power outlet

2.

Obstructed flow meter

2.

Clean and/or replace flow meter

3.

Damaged PCB

3.

Replace PCB

4.

Damaged drain motor

4.

Replace drain motor

5.

Body stem assembly switches
continuously

6.

Check minimum operating pressure; refer to Installation
"Drain flow adjuster"

Cause

Solution

1.

Low operating pressure

1.

Verify operating pressure; must exceed 40 psi static

2.

Drain flow control closed

2.

Open drain flow control slowly until unit draws brine

3.

Plugged injector

3.

Clean injector

4.

Plugged injector filter

4.

Clean injector filter

5.

Vortex rinse solenoid plunger stuck
in open position

5.

Clean or replace plunger and solenoid diaphragm

6.

Restricted/Obstructed drain line

6.

Check drain line for kinks, restrictions or obstructions

7.

Restricted/Obstructed brine line

7.

Check brine line for kinks, restrictions or obstructions

8.

Leak in brine line

8.

Verify brine line and connections for air leakage

9.

Insufficient water in brine tank

9. Refer to problem "Valve fails to refill brine tank"

10. Check brine tank for damage

Hard (untreated) water to service

System fails to clean

Valve fails to draw brine

Empowered – Owner’s Manual Page 18

Excessive water in brine tank

Cause

Solution

1.

Valve fails to draw brine

1.

Refer to problem "Valve fails to draw brine"

2.

Improper brine refill time setting

2.

Verify that brine refill time corresponds to the proper salt
level and amount of hydrolyte 523-3 resin

3.

Missing brine refill flow control

3.

Verify that flow control is installed and properly sized

4.

Leak from valve to brine tank

4.

Clean or replace plunger and solenoid diaphragm of
refill solenoid

Cause

Solution

1.

Improper brine refill time setting

1.

Verify that refill time corresponds to salt level and amount
of resin

2.

Plugged refill flow control

2.

Clean flow control

Cause

Solution

1.

Excessive water in brine tank

1.

Refer to problem "Excessive water in brine tank"

2.

Unit regenerates too frequently

2.

Verify capacity, reserve capacity and day setting

Cause

Solution

1.

Excessive water in brine tank

1.

Refer to problem "Excessive water in brine tank"

2.

Injector undersized

2.

Verify injector selection

3.

Improper brine/slow rinse time setting

3.

Verify that brine/slow rinse time corresponds to the proper
salt level and amount of resin

4.

Improper fast rinse time setting

4.

Verify that fast rinse time corresponds to the proper salt level
and amount of resin

Cause

Solution

1.

Excessive backwash/fast rinse flow

1.

Adjust drain flow adjuster

2.

Lower and/or upper distributor
damaged

2.

Replace distributor(s)

3.

Leak between riser tube and upper
distributor

3.

Verify that riser tube is seated correctly and is not cracked

Valve fails to refill brine tank

System uses too much salt

Salt water to service

Loss of resin through drain line

Empowered – Owner’s Manual Page 19

Loss of water pressure

Cause

Solution

1.

Mineral or iron build-up in resin tank

1.

Clean resin bed and control valve; increase regeneration
frequency

2.

Plugged lower and/or upper distributor

2.

Verify that distributors are free of debris

3.

Crushed lower and/or upper distributor

3.

Replace distributor(s)

Cause

Solution

1.

Drain paddle stuck in open position

1.

Clean drain paddle seat

2.

Drain motor doesn't return

2.

Verify correct installation of drain paddle return spring

Drain flows continuously

Empowered – Owner’s Manual Page 20

Exploded Views & Part Numbers

Evertech control Center

Empowered – Owner’s Manual Page 21

ITEM

PART NUMBER

DESCRIPTION

1

71348

Cable Tie

2

72415

PCB Assy

3

70618

Screw 4-24x.38

4

71675

Motor Drain 24V/60Hz

5

72244

Motor Plate

6

71753

Gear Assy

7

71755

Torsion Spring

8

71507

Screw

9

38052

Power Lead

10

72576

Sensor Cable 45in Latched

11

72518

Transformer Euro 220V

12

38198

Solenoid Cable Assy Black 45in

13

71638

Heyco Bushing

14

71687

Backplate

15

38239

Label PCB

16

71507

Screw

17

71550

Retaining Ring

18

71509

Screw

19

72045

Valve Head

20

71734

Stem Assy

21

13366

0-Ring -007

22

71698

Seat

23

71539

0-Ring 5/16 x 3/32

24

70627

Screw #5-40x0.25

25

72245

Washer .125x.437x.04 SS

26

70312

Heyco 2P-4

27

72134

Heyco SR5P4

28

71972

Backwash Flow Control 2.0

29

70618

Screw 4-24x3/8

30

38049

PCB Frame

31

70968

PCB Switch

32

38048

PCB Box Rear

33

38377

Screw 1/4x1-1/2

34

38199

Solenoid Cable Assy White 45in

Empowered – Owner’s Manual Page 22

Valve body

ITEM

PART NUMBER

DESCRIPTION

1

71949

Valve Body

2

72605

Stem Assembly

3

71536

0-Ring

4

71922

Insert

5

71537

0-Ring Seat Insert

6

72602

Diaphragm

7

72507

Retaining Ring

8

71774

Spring

9

71887

Port Seal

10

75030

Backwash Valve

11

71547

Retaining Ring

12

71969

Locking Lever

13

71507

Screw

14

18865

Filter Screen

Empowered – Owner’s Manual Page 23

15

71986

Injector Gasket

16

71718

Injector #4

17

71937

Injector Cap

18

71511

Screw

19

71538

0-Ring Riser Adapter

20

71935

Riser Adapter

21

70662

0-Ring Riser Adapter

22

71010

Adapter, Upper Basket

23

71541

Tank 0-Ring

24

71512

Screw

25

71947

Spring Clip

26

37375

Elbow 1/8 NPT x '/4 Comp PP

27

37374

Check Valve 1/8 x 1/8

28

38225

Solenoid PP 1/8 NPT 24 VAC

29

12625

Tube Support 3/8

30

71459

Valve Head

31

72308

Screw #8-18x2-3/4

32

75033

Check Disk

33

71942

Spring Check Disk

34

71925

Back Cap Seal

35

71497

Screw

36

13366

0-Ring Drain Paddle

37

71734

Stem Assembly

38

71707

Solenoid Diaphragm

39

71709

Plunger

40

70984

Spring Solenoid

41

71706

Guide

42

71938

Spacer

43

71702

Solenoid Coil 24V

44

71513

Screw

45

71961

Check Ball, Brine Refill

46

71204

Brine Refill Flow Control 0.25 GPM

47

71960

Back cap - Timed Brine Refill

48

71532

0-Ring

49

71496

Screw #4-14x.38

50

72542

Elbow Inlet Assembly

51

72245

Washer

52

72467

Gasket 541

53

72543

Elbow Outlet Assembly

54

72544

Impeller Assembly

55

72545

Hub Assembly

56

38224

Flow Restrictor 50 ml

57

38234

Brine Line Fitting 1/8 NPT

58

70667

0-Ring

59

72552

Screw

Empowered – Owner’s Manual Page 24

Bypass Valve

ITEM

PART NUMBER

DESCRIPTION

1

72595

Screw 6x32 Hex Head Slotted

2

72580

Bypass End Cap 541

3

13328

0-Ring -017

4

72584

Retaining Ring VS-156-S02

5

71161

Nut Bypass Valve

6

71162

Ring Nut Retainer

7

71110

Gasket Bypass

8

72578

Bypass Body 541

9

72585

0-Ring - 220 EPC 70 Duro

10

72286

0-Ring -222 EPC 70 Duro

11

72583

Seal Bypass Valve

12

72579

Handle Bypass 541

Empowered – Owner’s Manual Page 25

Intermountain Soft Water, Inc.

STATEMENT OF LIMITED PRODUCT WARRANTY

1st year of ownership

This residential water system is warranted as to workmanship and material for a period of one year from date of original
installation at the original installation site, if properly installed by an Intermountain Soft Water Certified Installer. Should any
component in your system prove defective in the first year, it will be repaired, rebuilt or replaced at our option, provided it is
returned directly to us.

After the 1st year of ownership, should any component in your system prove defective, it will be repaired, rebuilt or

replaced at our option for a maximum charge of $50.00, provided it is returned directly to us. Labor, transportation,
shipping or other charges incurred in the diagnosis, replacement or repair of defective components are not covered by this
warranty. If you choose not to send a defective component back to us, repairs to your system can be conducted in your
home by a factory authorized service technician if your home is within the operating radius of an Intermountain authorized
repair center. This warranty does not cover transportation, shipping, diagnosis, replacement and repair charges resulting
from your in-home repair request. Intermountain Soft Water or its subsidiaries will not be held responsible for loss or
damage caused by any defective component.

Conditions

This warranty must be presented at time of claim and all claims must be presented within 30 days of occurrence.
This warranty is void if your water system is not installed in compliance with prevailing plumbing codes, according to
Intermountain Soft Water's installation protocol, or if the influent water temperature is hotter than 90F or where the static
water pressure is less than 40psi, or more than 80psi. Intentional/malicious damage, misuse, neglect, unauthorized
modifications or accidental damage to the system are not covered by this warranty. This warranty does not cover damage
caused by pressure surges, water hammer, power surges or sags, lightning, fire, flood, freezing, earthquake, acts of God or
other casualty.

Wear and Tear

Your water system is subject to normal wear and tear during its usable service life.
Wear and tear is not regarded as a product defect and is not covered by this warranty.

No Liability for Consequential Damages

Unless otherwise required by applicable law, Intermountain Soft Water shall not be liable for any damages whatsoever
(including without limitation, loss time, inconvenience, expenses such as telephone calls, labor or material charges incurred
in connection with the removal or replacement of the part(s) or product(s), special, incidental, consequential, or indirect
damages for personal injury, loss of business profits, business interruption, loss of business information, or any other
pecuniary loss) arising out of the use of or inability to use the defective part(s) or product(s), even if Intermountain Soft
Water has been advised of the possibility of such damages. Intermountain Soft Water's entire liability under any provision of
this Limited Warranty shall be limited to the amount actually paid for the part(s) or product(s).

No Other Warranties:

Intermountain Soft Water specifically disclaims all other warranties, either express or implied, including, but not limited to
implied warranties of merchantability and fitness for a particular purpose, with regard to the part(s), product(s) and/or any
accompanying written materials. This limited warranty gives you specific legal rights. You may have other rights that vary
from state/jurisdiction to state/jurisdiction.

Pur-Gard

Your water system includes a Pur-gard/Pur-Gard Plus performance-enhancing injection system. The Pur-gard/Pur-Gard Plus
performance-enhancing additive is essential to proper functioning of your system. If Pur-gard is not added to the injection
system at the prescribed interval in your owner's manual, this warranty will be void.

Periodic replacement of media

While built to the highest standards, certain media in your Water System will need to be replaced periodically by your local
authorized service agent. Replacement intervals vary depending on your water chemistry and water consumption habits.
Consult with your water specialist during your annual inspection/tune-up service to ensure that you enjoy the very best
water quality. Media replacement is not covered under this warranty.

This limited lifetime warranty is only valid if registered within 10 days of initial installation. If unregistered, this warranty is
only valid for 1 year from the date of original manufacture.

Toll-free customer service: 1-800-454-3429

Empowered – Owner’s Manual Page 26

Empowered, Empowered System, Pur-Gard, Purafeel, Hydrolyte 525-3, Evertech, and Chlorgon are trademarks of

Intermountain Soft Water, Inc. and are used with permission.