Empire Comfort Systems METRO BMHK-18N-1, METRO BMHK-24N-1, METRO BMHK-30N-1 Installation Instructions And Owner's Manual
Page 1
INSTALLATION INSTRUCTIONS
EMPIRE
EMPIRE
Comfort Systems
AND OWNER’S MANUAL
METRO SERIES DECORATIVE
BURNER
(REQUIRES VENTED DECORATIVE LOG SET)
FOR INSTALLATION IN
SOLID-FUEL BURNING FIREPLACES
CONGRATULATIONS on the purchase of your new
DECORATIVE GAS BURNER! Your Decorative Gas
Burner is designed and intended for installation in an
approved, existing, fully vented, wood-burning replace,
with a gas hook-up. Match Throw units must be fueled by Natural Gas only. Gas Control Valve units may
be fueled by either Natural or Liquid Propane (LP) gas.
Liquid Propane units must use an LP change kit.
WARNING: If the information in these instructions
are not followed exactly, a re or explosion may
result causing property damage, personal injury or
loss of life.
— Do not store or use gasoline or other ammable
vapors and liquids in the vicinity of this or any
other appliance.
— WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use
any phone in your building.
• Immediately call your gas supplier from a
neighbor’s phone. Follow the gas supplier’s
instructions.
• If you cannot reach your gas supplier, call the
re department.
— Installation and service must be performed by a
qualied installer, service agency or the gas supplier.
Carton Contents:
1 - METRO Series Burner Pan (NG or match throw)
1 - Grate
1 - 3/8” X 14” Aluminum Gas Line with adapter
1 - Bag Sand
1 - Bag Glowing Embers (18” & 24” Sets)
2 - Bags Glowing Embers (30” Sets)
2 - Bags Lava Rock (Cinders)
1 - Damper Clamp Assembly
1 - Manual Pack with Warranty Card
MODELS
BMHK-18N-1
BMHK-24N-1
BMHK-30N-1
WARNING: This log set is to be installed only in
a solid-fuel burning replace with a working ue
constructed of non-combustible material. The vent
damper must also have a damper clamp attached to
it to keep the damper from accidentally closing during operation.
WARNING: If not installed, operated and maintained
in accordance with the manufacturer’s instructions,
this product could expose you to substances in fuel
or from fuel combustion which can cause death or
serious illness.
WARNING: This appliance must be installed only in
a solid-fuel burning replace with a working ue and
construction of noncombustible materials. This unit
is NOT for use with solid fuel. Solid fuels shall NOT
be burned in a replace where a decorative appliance is installed.
General Information: These instructions are intend-
ed as a general guide and do not supersede national
or local codes in any way. Authorities having jurisdiction should be consulted before installation.
Installation and provision for combustion and ven-
tilation air must conform to the National Fuel Gas
Code, ANSI Z223.1, or CAN/CGA-B149.1, Natural
Gas Installation Code, or CAN/CGA-B149.2, Propane
Installation Code.
IMPORTANT! Read these instructions carefully before installing or operating this gas appliance. These
instructions should be left with the homeowner for
future reference.
Page 1
Page 2
TABLE OF CONTENTS
SECTION PAGE
IMPORTANT SAFETY INFORMATION ............................................................... 3-4
SAFETY INFORMATION FOR USERS OF LP-GAS ............................................. 5
INTRODUCTION ..................................................................................................... 6
SPECIFICATIONS .................................................................................................. 6
INSTALLATION ................................................................................................ 7 - 12
FINAL SET UP ...................................................................................................... 13
LIGHTING INSTRUCTIONS - MATCH THROW UNITS ....................................... 14
LIGHTING INSTRUCTIONS - SAFETY PILOT UNITS ......................................... 15
OPERATION ..........................................................................................................16
MAINTENANCE AND SERVICE ........................................................................... 17
TROUBLESHOOTING .......................................................................................... 18
MASTER PARTS DISTRIBUTOR LIST ................................................................. 19
HOW TO ORDER REPAIR PARTS ....................................................................... 19
PARTS LIST ...........................................................................................................20
PARTS VIEW .........................................................................................................21
WARRANTY ...........................................................................................................22
APPLIANCE SERVICE HISTORY .........................................................................23
FG10099-3-0214Page 2
Page 3
IMPORTANT SAFETY INFORMATION
Installer: Please leave these instructions with the owner for
future reference.
For Installation In Solid Fuel Burning Fireplaces. Do not burn
wood or solid fuels in a replace where a decorative gas log
set is installed. This appliance is for installation only in a solid
fuel burning replace, masonry replace or manufactured
replace.
WARNING: Any modication to this gas log set or to controls
can be dangerous. Improper installation or use of the gas
log set can cause serious injury or death from re, burns,
explosion or carbon monoxide poisoning.
1. Please follow all local codes regarding installation, combustion and ventilation air or in the absence of local codes
follow the National Fuel Gas Code ANSI Z223.1(U.S. installation), or CAN/CGA-B149, Installation Code (Canada
installation).
2. Proper installation, burner pan location and log placement
is important to achieve optimum look and performance
of your gas log set. The logs have been designed for
easy location and placement on the grate and must be
followed for proper operation.
3. Do not operate this log set with glass doors in the closed
position. A replace screen must be in place when the log
set is burning. Adequate combustion air must be provided
for proper venting. All ames should go up and out the
top of the rebox into the ue vent. If any ames oat or
curl forward into the room do not operate appliance.
Check for an open ue and adequate combustion air
into the room. A damper clamp must be installed on the
rebox damper to maintain an open ue vent condition.
4. Young children must be carefully supervised when they
are in the same room as the gas log while in operation.
Do not place stockings, clothing or any ammable material above or near the replace.
5. Do not substitute or use materials other than those supplied for use with the log set.
DO NOT OPERATE THIS GAS LOG SET WITH
GLASS DOORS CLOSED.
• Due to high temperatures the appliance should be
located out of trafc and away from furniture and
draperies.
• Children and adults should be alerted to the hazards
of high surface temperatures and should stay away
to avoid burns or clothing ignition.
• Young children should be carefully supervised when
they are in the same room as the appliance.
• Clothing or other ammable material should not be
placed on or near the appliance.
• Do not place trash or other articles on the log set
during operation.
• During manufacturing, fabricating and shipping,
FG10099-3-0214 Page 3
various components of this appliance are treated
with certain oils, lms or bonding agents. These
bonding agents are not harmful but may produce
annoying smoke and smells as they are burned off
during initial operation of the appliance. This is a
normal temporary occurrence. A window should be
opened during the initial bake out period.
• Keep burner and control compartment clean.
• WARNING: Before installing in a solid fuel burning
replace, the chimney ue and rebox must be
cleaned of soot, creosote, ashes and loose paint by
a qualied chimney cleaner.
• WARNING: Do not allow fans to blow directly into
the replace. Avoid any drafts that alter burner ame
patterns.
• WARNING: Do not use a blower insert, heat exchanger
insert or other accessory not approved for use with
this appliance.
• Installation and repair should be done by a QUALIFIED
SERVICE PERSON. The appliance should be inspected
before use and at least annually by a qualied service
person. More frequent cleaning may be required due to
excessive lint from carpeting, bedding materials, etc.
It is imperative that control compartments, burners
and circulating air passageways of the appliance be
kept clean.
• DO NOT put anything around the replace that will
obstruct the ow of ventilation air.
• DO keep the appliance area clear and free from
combustible material, gasoline and other ammable
vapors and liquids.
• A yearly examination and cleaning of the venting
system of the solid-fuel burning replace must be
performed by a qualied agency.
• DO make a periodic visual check of pilot and burners.
Clean and replace damaged parts.
• DO NOT use this appliance if any part has been under
water. Immediately call a qualied service technician
to inspect the appliance and to replace any part of
the control system and any gas control which has
been under water.
Page 4
IMPORTANT SAFETY INFORMATION
WARNING: Follow all gas leak check procedures in this manual,
prior to operation.
WARNING: Fuels used in gas or oil-red appliances, and the
products of combustion of such fuels, contain chemicals known to
the State of California to cause cancer, birth defects, and/or other
reproductive harm. This warning is issued pursuant to California
Health & Safety Code Sec. 25249.6.
While this appliance is not in use, the gas must be turned off at
the gas supply.
DO NOT ATTEMPT TO DISCONNECT THE GAS OR ANY GAS
FITTING WHILE THIS APPLIANCE IS IN OPERATION.
NEVER leave the decorative gas log set unattended while in
operation.
NEVER allow children to operate this decorative gas log set.
NEVER place hands or ngers on the front edge of this decorative gas log set.
NEVER use liquid propane gas in a natural gas unit, or natural
gas in a liquid propane unit.
DO NOT use solid-fuel or lighter uid in any decorative gas log
set.
Any safety screen or guard removed for servicing an appliance
must be replaced prior to operating the appliance.
During manufacturing, fabrication, and shipping, various com-
ponents of this appliance are treated with certain oils, lms, or
bonding agents. These chemicals ARE NOT harmful, but may
produce annoying smoke and smells, as they are burned off,
during the initial operation of the appliance. This may possibly
cause headaches, and eye or lung irritation. This is a normal
and temporary occurrence. The initial break-in period should
last three to four hours. During this period, provide maximum
ventilation by opening a window or door, to allow odors to dissipate. Any odor remaining after this initial break-in period, will
be slight and will disappear with continued use.
WARNING
The damper clamp must be installed in a manner which will
maintain the minimum permanent damper vent opening at all
times. See Figure 1. See the Decorative Gas Log Set Specications on page 6.
Figure 1
WARNING
The State of Massachusetts requires that the chimney ue
damper, when used with decorative gas log sets, be welded open
or completely removed. In the Commonwealth of Massachusetts,
this appliance must be installed by a licensed plumber or gastter.
WARNING
Improper installation, adjustment, alteration, service or maintenance, can cause property damage, personal injury or loss of life.
Refer to the owner’s information manual, provided with this ap-
pliance. Installation and service must be performed by a qualied
installer, service agency or the gas supplier.
PROPER CLEARANCES FROM COMBUSTIBLE CONSTRUCTION AND MATERIALS MUST BE MAINTAINED
FROM ALL SIDES, TOP, AND BOTTOM OF THIS APPLIANCE.
THIS APPLIANCE SHOULD NEVER BE PLACED NEAR ANY
COMBUSTIBLE SURFACE.
THIS APPLIANCE SHOULD NEVER BE PLACED UNDER
ANY COMBUSTIBLE CONSTRUCTION OR MATERIALS.
NEVER PLACE ANY COMBUSTIBLE MATERIAL WITHIN
TWENTY-FOUR INCHES (24”)FROM THE FRONT OF THE
FIREPLACE ENCLOSURE.
FG10099-3-0214Page 4
Page 5
SAFETY INFORMATION FOR USERS OF LP-GAS
Propane (LP-Gas) is a ammable gas which can cause res
and explosions. In its natural state, propane is odorless and
colorless. You may not know all the following safety precautions
which can protect both you and your family from an accident.
Read them carefully now, then review them point by point with
the members of your household. Someday when there may not
be a minute to lose, everyone's safety will depend on knowing
exactly what to do. If, after reading the following information,
you feel you still need more information, please contact your
gas supplier.
LP-GAS WARNING ODOR
If a gas leak happens, you should be able to smell the gas
because of the odorant put in the LP-Gas.
That’s your signal to go into immediate action!
• Do not operate electric switches, light matches, use your phone.
Do not do anything that could ignite the gas.
• Get everyone out of the building, vehicle, trailer, or area. Do
that IMMEDIATELY.
• Close all gas tank or cylinder supply valves.
• LP-Gas is heavier than air and may settle in low areas such as
basements. When you have reason to suspect a gas leak, keep
out of basements and other low areas. Stay out until reghters
declare them to be safe.
• Use your neighbor’s phone and call a trained LP-Gas service
person and the re department. Even though you may not
continue to smell gas, do not turn on the gas again. Do not
re-enter the building, vehicle, trailer, or area.
• Finally, let the service man and reghters check for escaped
gas. Have them air out the area before you return. Properly
trained LP-Gas service people should repair the leak, then
check and relight the gas appliance for you.
NO ODOR DETECTED - ODOR FADE
Some people cannot smell well. Some people cannot smell
the odor of the chemical put into the gas. You must nd out if
you can smell the odorant in propane. Smoking can decrease
your ability to smell. Being around an odor for a time can affect your
sensitivity or ability to detect that odor. Sometimes other odors in
the area mask the gas odor. People may not smell the gas odor or
their minds are on something else. Thinking about smelling a gas
odor can make it easier to smell.
The odorant in LP-gas is colorless, and it can fade under some
circumstances. For example, if there is an underground leak, the
movement of the gas through soil can lter the odorant. Odorants in
LP-Gas also are subject to oxidation. This fading can occur if there
is rust inside the storage tank or in iron gas pipes.
The odorant in escaped gas can adsorb or absorb onto or into
walls, masonry and other materials and fabrics in a room. That will
take some of the odorant out of the gas, reducing its odor intensity.
LP-Gas may stratify in a closed area, and the odor intensity could
vary at different levels. Since it is heavier than air, there may be
more odor at lower levels. Always be sensitive to the slightest gas
odor. If you detect any odor, treat it as a serious leak. Immediately
go into action as instructed earlier.
SOME POINTS TO REMEMBER
• Learn to recognize the odor of LP-gas. Your local LP-Gas
Dealer can give you a “Scratch and Sniff” pamphlet. Use it to
nd out what the propane odor smells like. If you suspect that
your LP-Gas has a weak or abnormal odor, call your LP-Gas
Dealer.
• If you are not qualied, do not light pilot lights, perform service,
or make adjustments to appliances on the LP-Gas system. If
you are qualied, consciously think about the odor of LP-Gas
prior to and while lighting pilot lights or performing service or
making adjustments.
• Sometimes a basement or a closed-up house has a musty
smell that can cover up the LP-Gas odor. Do not try to light
pilot lights, perform service, or make adjustments in an area
where the conditions are such that you may not detect the odor
if there has been a leak of LP-Gas.
• Odor fade, due to oxidation by rust or adsorption on walls of
new cylinders and tanks, is possible. Therefore, people should
be particularly alert and careful when new tanks or cylinders
are placed in service. Odor fade can occur in new tanks, or
reinstalled old tanks, if they are lled and allowed to set too
long before relling. Cylinders and tanks which have been out
of service for a time may develop internal rust which will cause
odor fade. If such conditions are suspected to exist, a periodic
sniff test of the gas is advisable. If you have any question
about the gas odor, call your LP-GAS dealer. A periodic
sniff test of the LP-GAS is a good safety measure under
any condition.
• If, at any time, you do not smell the LP-Gas odorant and you
think you should, assume you have a leak. Then take the same
immediate action recommended above for the occasion when
you do detect the odorized LP-Gas.
• If you experience a complete “gas out,” (the container is under
no vapor pressure), turn the tank valve off immediately. If the
container valve is left on, the container may draw in some air
through openings such as pilot light orices. If this occurs, some
new internal rusting could occur. If the valve is left open, then
treat the container as a new tank. Always be sure your container is under vapor pressure by turning it off at the container
before it goes completely empty or having it relled before it is
completely empty.
FG10099-3-0214 Page 5
Page 6
INTRODUCTION
Introduction
Always consult your local Building Department regarding regulations, codes or ordinances which apply to the installation of a
vented decorative gas log set in a solid-fuel burning replace.
This appliance is only for use with the type of gas indicated on
the rating plate.
Instructions to Installer
1. Installer must leave instruction manual with owner after
installation.
2. Installer must have owner ll out and mail warranty card
supplied with the replace.
3. Installer should show owner how to start and operate the
replace.
WARNING:
ANY CHANGE TO THIS APPLIANCE OR ITS CONTROLS
CAN BE DANGEROUS.
Improper installation or use of the appliance can cause serious injury or death from re, burns, explosion or carbon
monoxide poisoning.
SPECIFICATIONS
MINIMUM FIREPLACE DIMENSIONS
MASONRY BUILT FIREPLACES
Chimney Height Minimum of 6 Feet
LOG SET
SIZE
18” 28 14 16 39
24” 34 16 18 48
30” 42 18 20 48
LOG SET
SIZE
18” 28 14 16 39
24” 34 16 18 48
30” 42 18 20 48
*Important: When adding a valve kit to the burner, 8” needs to
be added to the front width dimension.
FRONT
WIDTH IN
INCHES*
MINIMUM FIREPLACE DIMENSIONS
FACTORY BUILT FIREPLACES
Chimney Height Minimum of 10 Feet
FRONT
WIDTH IN
INCHES*
DEPTH IN
INCHES
DEPTH IN
INCHES
HEIGHT IN
INCHES
HEIGHT IN
INCHES
MINIMUM
VENT
IN SQ.
INCHES
MINIMUM
VENT
IN SQ.
INCHES
General Information
Any alteration of the original design, installed other than as
shown in these instructions or use with a type of gas not
shown on the rating plate is the responsibility of the person
and company making the change.
Important
All correspondence should refer to complete Model No., Serial
No. and type of gas.
Notice: During initial use of the ceramic logs and branches you
will detect an odor as the ceramic logs and branches are cured.
HEARTH
KIT SIZE
18” 7.0” 10.5” #26 74,000
24” 7.0” 10.5” #20 84,000
30” 7.0” 10.5” #16 84,000
HIGH ALTITUDE DE-RATE
In the U.S.A., input BTU shall be de-rated at 4% (1 orice size)
per 1000 feet for altitudes above 2000 feet. In Canada, input BTU
shall be de-rated 10% (2 orice sizes) at altitudes from 2000 feet
to 4500 feet.
ACCESSORIES
FGAFLMF Valve Kit
FGRCAFLMFV Motorized Hi/Lo Remote
FGRCAFLMF ON/OFF Remote
FGLMFWWS Wireless Wall Switch
FGAFVKSPMH/L IP Pilot HI/LO Remote
FGAFVKSP IP Pilot ON/OFF Remote
RATED
PRESSURE
(W.C.)
MAX GAS
PRESSURE
(W.C.)
ORIFICE
SIZE
BTU/HR
INLET
Note: Natural gas match throw sets may be used in some areas.
Check your local codes for this conguration.
WARNING
DO NOT use sand in Liquid Propane Hearth Kits. Use the Vermiculite, provided with the Liquid Propane Change Kit.
FG10099-3-0214Page 6
Page 7
INSTALLATION
Note: Installation can be made easier if two or more people cooperate in locating and installing the unit.
LOCATING THE UNIT
This appliance must be installed only in a solid-fuel burning
replace, which contains a working ue, and is constructed of
non-combustible materials.
IMPORTANT
Before installing this appliance, have the replace and chimney
professionally cleaned to remove any ashes, soot, creosote, or
other obstructions. Perform this cleaning annually after installation.
IMPORTANT
For units with valve applications, complete pilot placement and
gas train assembly before you place the unit into the replace.
IMPORTANT
Seal any fresh air vents or ash clean-out doors located on the
oor or wall of the replace. If this is not performed, drafting
may cause pilot outage or sooting. Use a heat-resistant seal-
ant. DO NOT seal the chimney ue damper.
WARNING
Gas supply system must be installed in accordance with the
U.S. National Fuel Gas Code.
This appliance and its individual shut off valve must be disconnected from the gas supply piping system during any system
pressure test in excess of 1/2 PSI (3.5 KPA).
Use a system manual shut off valve to shut off the gas supply
to this gas appliance before continuing with installation procedures.
Figure 2a - Metro Standard Burner Pan, Match Throw
Figure 2b - Metro Standard Burner Pan with Gas Control Valve
WHEN INSTALLING THE APPLIANCE, DO NOT OBSTRUCT THE FLOW OF COMBUSTION AND VENTILATION AIR.
FG10099-3-0214 Page 7
Page 8
INSTALLATION
SET UP AND ASSEMBLY
Your Metro Decorative Burner comes read for as assembly connections particular for use in your area.
IMPORTANT
BEFORE YOU BEGIN - Audit the gas pressure at the replace
stub to insure proper minimum gas pressure (see the specica-
tions beginning on page 6 of this manual).
IMPORTANT
BEFORE YOU BEGIN - Insure that the rebox meets the
minimum specications of the appliance (see the specications
beginning on page 6 of this manual).
IMPORTANT
This appliance when rst installed may produce unpleasant
odors; these will gradually diminish.
IMPORTANT
Decorative Gas Log Sets are shipped with the appropriate gas
connections for each type of gas (i.e. Natural Gas or Liquid
Propane). If you have purchased an inappropriate unit for your
application, contact your retailer, installer or the Customer
Service Center.
Tools Needed
2 Adjustable Wrench (at least one of which has a range of 3/4”
for gas ttings)
2 Adjustable Pipe Wrenches
1 3/8” Nut Driver or Socket (for damper clamp)
Installation
1. Remove all contents from the burner shipping container (Box
One).
2. Check the contents of the shipping container against the shipping and packing list or the parts list in this manual. Report
any missing or damaged parts to your retailer.
3. Remove any and all protective wrapping from the appliance.
4. TURN OFF THE GAS SUPPLY SYSTEM.
5. Place the replace damper in the fully open position and
install the damper clamp over the lip of the damper (the
damper must be in a fully open position any time that
this appliance is in operation). Using a 3/8” nut driver
or socket and turning in a clockwise direction, tighten the
damper clamp bolt until the clamp is secure. The damper
clamp must be in place to maintain the minimum permanent vent opening. See the chart “Minimum Fireplace Dimensions” on page 6 for correct venting.
Notice: The State of Massachusetts requires that the chim-
ney ue damper, when used with decorative gas log sets, be
welded open or completely removed.
6. Using two adjustable pipe wrenches (one wrench on the gas
stub, and one wrench on the tting), remove the existing cap
or gas jet assembly from the gas stub in the replace by turn-
ing the wrench on the gas cap in a counterclockwise direction.
7. Clean the pipe threads on the gas stub using either a wire
brush or steel wool. Apply Teon tape or pipe dope to the
steel ttings before making any connection.
Notice: All gas connections (except for brass to brass) require
Teon tape or pipe dope.
FOR MATCH THROW INSTALLATIONS
1. Place the Metro burner pan into the replace (unit is packaged as a match-throw single burner assembly. The valve,
pilot and gas train must be assembled.).The unit should be
centered from both side to side, and front to back. Determine the best inlet to burner (left or right). Connect brass or
re holder to the inlet side of the burner. Install the pipe cap
(provided) to the other side of the burner. Apply Teon tape
or pipe dope to prevent leaks. The unit is shipped, ready for
side gas connection only. See Figures 2a and 2b.
2. Bend a 3/8” gas line with two 3/8” brass female are ttings
(included on some models) to facilitate the gas connection
between the burner and the gas stub.
CAUTION: Gas lines are easily kinked if bent too sharply.
3. Using an adjustable wrench, and turning in a clockwise
direction, attach a 1/2” female are x 3/8” male are brass
reducer tting (included on some models) to the gas stub.
4. Using two adjustable wrenches, and turning in a clockwise
directions, attach one end of the gas line to the brass re-
ducer tting installed in the previous step (one wrench on the
brass gas line tting, and one wrench on the brass reducer
tting).
5. Using two adjustable wrenches, and turning in a clockwise
direction, attach the other end of the gas line to the brass
tting on the burner (one wrench on the gas line tting, and
one wrench on the brass tting on the burner).
CAUTION: Make sure all gas connections are snug but DO
NOT over tighten!
6. CHECK FOR LEAKS! Apply soapy water to each connection
and watch for bubbles. If bubbles are seen, turn off the gas
supply, retighten the connections and CHECK AGAIN. DO
NOT use a lighted match or other source of ignition to check
for leaks. Repeat this procedure until you are sure that there
are no leaks. Proceed to “FINAL SET UP on page 13.
FG10099-3-0214Page 8
Page 9
INSTALLATION
FOR VALVE/PILOT INSTALLATIONS
It will be easier to assemble the burner/gas train outside of the
replace and then place the entire assembly into the replace
for nal gas hook-up. Follow the instructions that are included
with the valve/pilot kit and/or the instructions below.
Figure 3 - Valve/Pilot Assembly Parts
Figure 4 - Rear View Standard Assembly
Figure 5 - Front View See Thru Assembly
FG10099-3-0214 Page 9
Page 10
INSTALLATION
STANDARD PAN - VALVE/PILOT ASSEMBLY
1. Assemble the valve/pilot kit. See Figures 3 to 5.
2. Noting the distance between the grate tines, place the pilot
mounting bracket on the rear of the burner pan between
three to four inches from the right hand side of the burner
pan. See Figures 6 to 8.
3. Mark the location of the pilot bracket mounting hole.
4. Drill a 1/8” hole at this location. Or secure the bracket with a
self-tapping sheet metal screw. See Figures 6 to 8.
5. Mount the pilot. See Figures 7 and 8.
6. Attach the 3/8” stainless steel ex line from the valve to the
burner. See Figure 9.
Figure 6
INSTALLING THE APPLIANCE INTO THE
FIREPLACE
1. Place the Metro burner pan assembly into the replace (unit
is packaged as a match-throw, single burner assembly. The
valve, pilot and gas train must be assembled.). The unit
should be centered from both side to side and front to back.
See Figure 2.
2. Bend a 3/8” gas line with two 3/8” brass female are ttings
(included on some models) to facilitate the gas connection
between the burner and the gas stub.
CAUTION: Gas lines are easily kinked if bent too sharply.
3. Using an adjustable wrench, and turning in a clockwise
direction, attach a 1/2” female are x 3/8” male are brass
reducer tting (included on some models) to the gas stub.
4. Using two adjustable wrenches, and turning in a clockwise
directions, attach one end of the gas line to the brass re-
ducer tting installed in the previous step (one wrench on the
brass gas line tting, and one wrench on the brass reducer
tting).
5. Using two adjustable wrenches, and turning in a clockwise
direction, attach the other end of the gas line to the brass
tting on the burner (one wrench on the gas line tting, and
one wrench on the brass tting on the valve assembly).
CAUTION: Make sure all gas connections are snug but DO
NOT over tighten!
Figure 7
Figure 8
STOP! IT IS OUR RECOMMENDATION TO LIGHT THE PILOT
AND TEST THE IGNITION BEFORE ATTEMPTING TO SET
UP THE LOGS.
FOR UNITS WITH GAS CONTROL VALVES: SEE “UNITS
WITH REMOTE SYSTEMS” SECTION ON PAGE 11 AND
“LIGHTING INSTRUCTIONS WITH SAFETY PILOT ON PAGE
15 BEFORE CONTINUING ON WITH THE INSTRUCTIONS
FOR MATCH THROW UNITS: THIS IS NOT NECESSARY.
ONCE YOU HAVE COMPLETED THE STEPS IN THIS SECTION, CONTINUE ON TO “FINAL SET UP ON PAGE 13.
6. CHECK FOR LEAKS! Apply soapy water to each connection
and watch for bubbles. If bubbles are seen, turn off the gas
supply, retighten the connections and CHECK AGAIN. DO
NOT use a lighted match or other source of ignition to check
for leaks. Repeat this procedure until you are sure that there
are no leaks. Proceed to “FINAL SET UP on page 13.
WARNING
DO NOT use sand in Liquid Propane Hearth Kits. Use the
Vermiculite, provided with the Liquid Propane Change Kit.
Figure 9
FG10099-3-0214Page 10
Page 11
INSTALLATION
FOR UNITS WITH REMOTE SYSTEMS
All burner systems are capable of operating with a latching solenoid remote control system. See the instructions packaged with
the remote system that you have purchased for detailed installation and operational characteristics. The following instructions are
a general guide for installation only.
Label all wires prior to disconnection when servicing controls.
Wiring errors can cause improper and dangerous operation.
Verify proper operation after servicing.
These Vented Burner Systems use:
The American Flame AF-1000 Series Valve (AF-1010 shown here
with remote solenoid shown separately in diagram). All systems
use a safety pilot with a thermocouple. See Figures 10 & 11.
CONNECTING THE RECEIVER TO THE VALVE
Notice: For extended, remote applications, extension wire (not
provided) will be necessary for your distance run.
1. The wire harness should already be installed to the terminal
bock on the rear of the remote receiver.
FOR HANDHELD TRANSMITTER REMOTE RECEIVERS, SEE
FIGURES 12 - 14.
FOR WALL SWITCH TRANSMITTER REMOTE RECEIVERS,
SEE FIGURES 15 - 17.
WIRING SCHEMES FOR THE TERMINAL BLOCKS AND OPERATIONS CHARACTERISTICS VARY BETWEEN THE TWO
SYSTEMS.
2. Connect the BLACK 18 gauge wire with the 1/4” female terminal from the receiver to the BLACK wire with the 1/4” male
terminal from the valve solenoid.
3. Connect the RED 18 gauge wire with the 1/4” female terminal from the receiver to the RED wire with the 1/4” male
terminal from the valve solenoid.
4. After receiver wires are connected to the valve solenoid
wires, make sure the receiver shield is located over the
receiver and then locate the receiver in an area that will not
exceed 130°F (preferably outside the rebox, on the replace hearth).
Figure 10
IMPORTANT
Operation of these controls is dependent upon which wire is
attached to which terminal. If operation does not correspond to
operating buttons on the transmitter, reverse the wire installation at the receiver or at the transmitter. See Figures 13, 14, 16,
& 17.
Notice: Up to 6.3 VDC of power is provided at the receiver terminal.
FG10099-3-0214 Page 11
Figure 11
Page 12
INSTALLATION
HAND HELD REMOTE RECEIVER
See the instructions packaged with the remote system for directions on programming the coding switches on both transmitter
and receiver.
Figure 12 - Hand Held Remote Receiver, Front View
WALL MOUNT REMOTE RECEIVER
See the instructions packaged with the remote system for directions on programing (“learning”) both transmitter and receiver.
Figure 15 - Wall Mount & Variable Flame Remote Receiver,
Front View
Figure 13 - Hand Held Remote Receiver, Rear View
Figure 14 - Hand Held Remote Receiver, Top View
IMPORTANT
TERMINAL BLOCK CONNECTIONS: FOR HAND HELD
TRANSMITTER REMOTE RECEIVERS, USE THE OUTSIDE
TERMINAL BLOCK RECEPTACLES. SEE FIGURES 13 & 14.
Figure 16 - Wall Mount & Variable Flame Remote Receiver,
Rear View
Figure 14 - Wall Mount & Variable Flame Remote Receiver,
Top View
IMPORTANT
TERMINAL BLOCK CONNECTIONS: FOR HAND HELD
TRANSMITTER REMOTE RECEIVERS, USE THE INSIDE
TERMINAL BLOCK RECEPTACLES. SEE FIGURES 16 & 17.
FG10099-3-0214Page 12
Page 13
FINAL SET UP
WARNING:
Failure to position the parts in accordance with all included
pictures, diagrams and drawings, or failure to use only parts
specically approved with this appliance may result in property
damage or personal injury.
IMPORTANT
Cover the pilot and valve assembly, and for Liquid Propane
units, the air mixer at the side of the burner to protect it before
installing sand and glowing embers.
1. Pour the provided sand (Note: use vermiculite for Liquid
Propane appliances) over the entire burner, lling the burner
pan. The sand (vermiculite) should follow the slope of the
burner pan, covering the burner completely. See Figure 19.
Figure 18
2. Spread the glowing embers over the burner. See Figure 24.
3. Remove all contents from the Decorative Gas Log shipping
container (Box Two).
4. Check the contents of the shipping container against the
shipping and packing list or the parts list in this manual.
Report any missing or damaged parts to your retailer.
5. Remove any and all protective wrapping from the gas logs.
6. Install the grate brick on the rear of the grate See Figure 20.
Figure 20
7. Arrange the decorative gas logs on the grate. Place the logs
in accordance with the instructions that came with your decorative logs installation instructions.
8. Place the lava rock (cinders) around the grate/burner assembly.
DO NOT place the cinders on the burner pan!
9. DO NOT pack cinders around the valve! The valve will
overheat! You must allow air ow around the valve.
10. For Match Throw Units: Proceed to the Lighting Instructions on page 14.
For Gas Control Valve Units: Proceed to the Lighting
Instructions on page 15.
Figure 19
WARNING:
Apply loose material (embers and lava rock [cinders]) per
instruction manual. DO NOT apply extra material not supplied
with this appliance. All previously applied loose material (embers) must be removed prior to reapplication.
CAUTION:
DO NOT place glowing embers, sand vermiculite or lava rock
(cinders) in the area of the safety pilot assembly.
FG10099-3-0214 Page 13
Page 14
LIGHTING INSTRUCTIONS - MATCH THROW UNITS
FOR YOUR SAFETY READ BEFORE LIGHTING
WARNING: IF YOU DO NOT FOLLOW THESE INSTRUCTIONS EXACTLY, A FIRE OR EXPLOSION MAY RESULT CAUSING
PROPERTY DAMAGE, PERSONAL INJURY OR LOSS OF LIFE.
A. BEFORE LIGHTING smell all around the appliance area for
gas. Be sure to smell next to the oor because some gas is
heavier than air and will settle on the oor.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone
in your building.
• Immediately call your gas supplier from a neighbor’s
phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the re department.
B. Do not use this appliance if any part has been under water.
Immediately call a qualied service technician to inspect the
appliance.
LIGHTING INSTRUCTIONS
WARNING
• Any glass doors shall be opened when the appliance is in operation.
• A replace screen must be in place when the appliance is operating and, unless other provisions for combustion are
provided, the screen shall have an opening(s) for introduction of combustion air.
Natural Gas Match Throw Units can be lit by long hearth match,
hand re starter, or book match clip extender inserted near the
center of the burner system.
1. STOP! Read the safety information above.
2. Read all warnings and safety information in this manual.
WARNING
BE SURE THAT THE CHIMNEY DAMPER IS FULLY OPEN.
3. Make sure that the manual shut-off valve next to the replace is in the OFF position.
4. Wait ve minutes to clear out any gas. If you smell gas,
STOP! Follow the safety instructions “WHAT TO DO IF YOU
SMELL GAS” above. If you do not smell gas, continue with
the following instructions.
5. Place a burning long hearth match or hand re starter on top
of the sand near the center of the burner system.
6. Slowly turn on the gas at the manual shut-off valve beside
the replace in a counter-clockwise direction. The gas should
ignite within ve seconds. Adjust the burner ame by open-
ing or closing the manual gas shut-off valve.
WARNING
If ignition does not take place, TURN THE GAS OFF at the
manual valve and wait ve minutes before attempting to relight
the appliance. If after repeated attempts the appliance does
not ignite, contact your installer or the Empire Comfort Systems
Customer Service Center.
TO TURN OFF GAS TO APPLIANCE
1. Turn the gas at the manual shut-off valve beside the replace in a clockwise direction until the gas is off.
FG10099-3-0214Page 14
Page 15
LIGHTING INSTRUCTIONS - SAFETY PILOT UNITS
FOR YOUR SAFETY READ BEFORE LIGHTING
WARNING: IF YOU DO NOT FOLLOW THESE INSTRUCTIONS EXACTLY, A FIRE OR EXPLOSION MAY RESULT CAUSING
PROPERTY DAMAGE, PERSONAL INJURY OR LOSS OF LIFE.
A. This appliance has a pilot which must be lighted by hand.
When lighting the pilot, follow these instructions exactly.
B. BEFORE LIGHTING smell all around the appliance area for
gas. Be sure to smell next to the oor because some gas is
heavier than air and will settle on the oor.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone
in your building.
• Immediately call your gas supplier from a neighbor’s
phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the re de-
partment.
C. Use only your hand to push in or turn the gas control knob.
Never use tools. If the knob will not push in or turn by hand,
don’t try to repair it; call a qualied service technician. Force
or attempted repair may result in a re or explosion.
D. Do not use this appliance if any part has been under water.
Immediately call a qualied service technician to inspect the
appliance and to replace any part of the control system and
any gas control which has been under water.
LIGHTING INSTRUCTIONS
WARNING
• Any glass doors shall be opened when the appliance is in operation.
• A replace screen must be in place when the appliance is operating and, unless other provisions for combustion are
provided, the screen shall have an opening(s) for introduction of combustion air.
1. STOP! Read the safety information above.
2. Read all warnings and safety information in this manual.
WARNING
BE SURE THAT THE CHIMNEY DAMPER IS FULLY OPEN.
3. Push in the gas control knob slightly and
turn it in a clockwise direction to the OFF
position. DO NOT FORCE! NEVER USE
ANY TOOL TO ROTATE THE GAS CONTROL KNOB! If gas control knob will not
rotate, contact your installer or the Empire
Comfort Systems Service Center.
4. Slowly turn on the gas at the manual shut-
off valve beside the replace.
5. STOP! WAIT FIVE MINUTES!
6. If you smell gas, STOP!
7. Turn off the gas at the manual shut-off valve
and recheck all gas connections for leaks.
Do not continue until all leaks are corrected.
Once you are assured that there are no leaks,
proceed with the following instructions.
8. Locate the pilot. For Standard units, the pilot is located at the
right, rear center of the unit. For See-Thru units, the pilot is
located on the bracket above the burner inlet.
9. While holding a burning long hearth match or hand re
starter near the pilot head, depress the gas control knob all
the way down and turn the knob in a counterclockwise direction to the pilot position. Continue to hold the gas control
knob down for approximately one minute after the pilot is lit.
10. Pilot should remain lit and control knob should pop back out
when released. If not, repeat the previous steps. If pilot ignition does not take place, contact your installer or the Empire
Comfort Systems Customer Service Center.
11. To manually light the burner system, gently press and turn
the gas control knob in a counter-clockwise direction to the
“FULL ON” position. Gas should ignite within approximately
ve seconds. Adjust the burner ame by opening or closing
the manual gas shut-off valve.
TO TURN OFF GAS TO APPLIANCE
1. Gently press and turn the gas control knob in a clockwise
direction to the “FULL OFF” position.
FG10099-3-0214 Page 15
Page 16
OPERATION
Units with a Gas Control Valve
FOR YOUR SAFETY READ BEFORE LIGHTING
Figure 21 - Metro Burner Review Standard Pan with Valve
WARNING
Do not use this appliance if any part has been under water.
Immediately call a qualied service technician to inspect the
appliance and replace any part of the control system and any
gas control that has been under water.
All units with gas control valves must be lit by a Safety Pilot. For
standard units, the pilot is located at the right, rear, center of the
unit.
Follow these instructions exactly when lighting the appliance.
BEFORE LIGHTING, smell around the appliance area for gas. Be
sure to smell next to the oor, as L.P. gas is heavier than air and
will settle to the oor. Use only your hand to rotate the gas control
knob. Never use tools. If the knob will not turn by hand, do not try
to repair it; call a qualied service technician or installer. Force or
attempted repair may result in a re or explosion.
WARNING
All gas burning appliances produce smoke and carbon monoxide gas during operation. These fumes can be harmful if the
appliance is used in any other than a fully vented replace.
Figure 23
Pilot Flame Adjustment
WARNING
A replace screen must be in place when this appliance is
in operation. Unless other provisions for combustion air are
provided, the screen shall have an opening(s) for introduction
of combustion air.
WARNING
When this decorative gas appliance is used in a replace
equipped with a combustion air kit and glass doors, the glass
doors should remain open during log set operation. This will
maximize the radiant heat provided to the surrounding area,
and minimize overheating of any valve installation. The glass
doors may be closed when the log set is not in use.
Figure 22 - Pilot Assembly, Standard Pan
Figure 24
The pilot ame should be a soft blue in color and should surround
the last 1/2” of the thermocouple tip. The pilot adjustment screw
is located on the valve, just to the right of the control knob. See
Figure 23.
If the pilot ame must be adjusted, use a standard slotted screwdriver to turn the screw clockwise to reduce the ame, or counterclockwise to increase the ame. See Figure 23.
Curing Refractory Gas Logs
IMPORTANT
The hard refractory gas logs provided with this decorative gas
log set require curing the rst time that they are put into operation. You must follow the instructions given for curing the logs
to avoid cracking the logs with continued use.
After the initial lighting of the burner system, let the log set cool
down. Then, relight and allow to burn for another 30 minutes.
FG10099-3-0214Page 16
Page 17
MAINTENANCE & SERVICE
The Decorative Gas Log Set should be thoroughly inspected on a
regular basis at least once a year by a qualied installer.
At the beginning of each heating season, the system should be
checked as follows:
1. Check the chimney ue or vent pipe to make sure that the
ue is drawing properly, and that any vent pipe connections
are tight.
2. Check to see that there are no blockages at the chimney or
vent termination.
3. Check for creosote and soot build-up in chimney and/or
vents and clean if necessary.
4. Inspect the pilot and burners (if applicable).
The burner system has been adjusted for proper operation at the
factory. No adjustment is necessary, other than altitude de-rate or
pilot ame.
NEVER enlarge valve orices or burner ports.
FG10099-3-0214 Page 17
Page 18
TROUBLESHOOTING
PROBLEM OBSERVED POSSIBLE CAUSE CORRECTIVE MEASURE
See “What to do if you smell gas” Pages 1, 14,
Gas odor during setup Gas Leak
Gas odor before rst ignition Gas Leak
No gas to pilot Make sure gas is on, in pilot position
Thermocouple not hot Depress valve knob for at least 1 minute
Pilot will not ignite, or will not stay lit
Delayed ignition
Burner does not light but pilot
remains on
Burner lights but does not stay lit
while pilot remains on
Burner & pilot light but will not stay
on
Incorrect burner ame
Backre of burner
Appliance produces unwanted
odors
Logs appear to smoke
Whistle noise from appliance
Improper pilot ame adjustment See Pilot Characteristics - adjust ame
Loose connections on the thermocouple Check gas connections
Faulty pilot or thermocouple Replace Safety Pilot
Faulty valve Replace Valve
Low gas pressure Check gas supply pressure
Clogged or dirty burner ports Clean burner ports
Blocked orice Check orice opening
Faulty valve Replace valve
Low gas pressure Check gas supply pressure
Clogged or dirty burner ports Clean burner ports
Blocked orice Check orice opening
Faulty pilot or thermocouple Replace safety pilot
Faulty valve Replace valve
Low gas pressure Check gas supply pressure
Faulty valve Replace valve
Faulty pilot or thermocouple Replace Safety pilot
Clogged or dirty burner ports Clean burner ports
Low gas pressure Check gas supply pressure
Not enough fresh air for pilot Open door or window - ventilate
Faulty valve Replace valve
Faulty pilot or thermocouple Replace safety pilot
Clogged or dirty burner ports Clean burner ports
Remote control overheating Move away from ame
Remote control batteries failing Replace batteries
Incorrect gas supply or pressure Check gas supply pressure
Blocked orice Check orice opening
Clogged or dirty burner ports Clean burner ports
Faulty valve Replace valve
High altitude Adjust orice size for altitude
Blocked orice Check orice opening
Clogged or dirty burner ports Clean burner ports
Low gas pressure Check gas supply pressure
Vapors from paint, hair spray, glues, etc. Ventilate room
Initial burn-off of manufacturing chemicals Ventilate room
Vapors from manufacturing chemicals Ventilate room
Logs curing See “Curing of Refractory Logs”
Air in gas line Bleed lines
Control knob not in fully open position Open control knob to full position
Spiral gas ex line Replace gas feed line
and 15.
Check all gas connections
See “What to do if you smell gas” Pages 1, 14,
and 15.
Check all gas connections
FG10099-3-0214Page 18
Page 19
MASTER PARTS DISTRIBUTOR LIST
To Order Parts Under Warranty, please contact your local Empire dealer. See the dealer locator at www.empirecomfort.
com. To provide warranty service, your dealer will need your name and address, purchase date and serial number, and the
nature of the problem with the unit.
To Order Parts After the Warranty Period, please contact your dealer or one of the Master Parts Distributors listed below.
This list changes from time to time. For the current list, please click on the Master Parts button at www.empirecomfort.com.
Please note: Master Parts Distributors are independent businesses that stock the most commonly ordered Original
Equipment repair parts for Heaters, Grills, and Fireplaces manufactured by Empire Comfort Systems Inc.
Dey Distributing
1401 Willow Lake Boulevard
Vadnais Heights, MN 55101
Phone: 651-490-9191
Toll Free: 800-397-1339
Website: www.deydistributing.com
Parts: Heater, Hearth and Grills
East Coast Energy Products
10 East Route 36
West Long Branch, NJ 07764
Phone: 732-870-8809
Toll Free: 800-755-8809
Fax: 732-870-8811
Website: www.eastcoastenergy.com
Parts: Heater, Hearth and Grills
Victor Division of F. W. Webb Company
200 Locust Street
Hartford, CT 06114
Phone: 860-722-2433
Toll Free: 800-243-9360
Fax: 860-293-0479
Toll Free Fax: 800-274-2004
Websites: www.fwwebb.com & www.victormfg.com
Parts: Heater, Hearth and Grills
Able Distributors
2501 North Central Avenue
Chicago, IL 60639
Phone: 773-889-5555
Toll Free: 800-880-2253
Fax: 773-466-1118
Website: www. abledistributors.com
Parts: Heater
HOW TO ORDER REPAIR PARTS
Parts Not Under Warranty
Parts can be ordered through your Service Person, Dealer, or a Master Parts Distributor. See this page for the Master Parts Distributors list. For best results, the service person or dealer should order parts through the distributor. Parts can be shipped directly to the
service person/dealer.
Warranty Parts
Warranty parts will need a proof of purchase and can be ordered by your Service Person or Dealer. Proof of purchase is required for
warranty parts.
All parts listed in the Parts List have a Part Number. When ordering parts, rst obtain the Model Number and Serial Number from the
name plate on your equipment. Then determine the Part Number (not the Index Number) and the Description of each part from the following illustration and part list. Be sure to give all this information . . .
Appliance Model Number Part Description
Appliance Serial Number Part Number
Type of Gas (Propane or Natural)
Do not order bolts, screws, washers or nuts. They are standard hardware items and can be purchased at any local hardware store.
Shipments contingent upon strikes, res and all causes beyond our control.
FG10099-3-0214 Page 19
Page 20
PARTS LIST
INDEX
NUMBER
1 FG10096 N/A N/A GRATE 21 INCH STANDARD
1 N/A FG10102 N/A GRATE 24 INCH STANDARD
1 N/A N/A FG10105 GRATE 30 INCH STANDARD
2 FG10288 N/A N/A SINGLE BURNER PAN 21 INCH
2 N/A FG10103 N/A SINGLE BURNER PAN 24 INCH
2 N/A N/A FG10106 SINGLE BURNER PAN 30 INCH
3 FG10098 FG10098 FG10098 8 LB BAG, SAND
4 FG10402 FG10402 FG10402 ROCK WOOL
5 FG10005 FG10005 FG10005 LAVA ROCK
6 FG10100 FG10100 FG10100 BRICK, RISER
7 FG10097 FG10097 FG10097 GAS LINE METRO SERIES 14 INCH ALUMINUM .375 FLARE
8 FG10070 FG10070 FG10070 .375 INCH FLARE x .50 INCH FIP STEEL FITTING
9 FG10020 FG10020 FG10020 ORIFICE MT BRASS ELBOW .375 M X .375 M .50 20 TAP
10 FG10010 FG10010 FG10010 DAMPER CLAMP
11 FG10025 FG10025 FG10025 STUB FITTING BRASS ELBOW .50 NPT F X .375 M FLARE
12 FG10311 FG10311 FG10311 CAP .50 INCH MALLEABLE PIPE
N/S FG10289 N/A N/A ORIFICE #26
N/S N/A FG10290 N/A ORIFICE #20
N/S N/A N/A FG10291 ORIFICE #16
N/S - Not Shown
N/A - Not Applicable to that Model
BMHK18N BMHK24N BMHK30N
PART NO
DESCRIPTION
FG10099-3-0214Page 20
Page 21
PARTS VIEW
FG10099-3-0214 Page 21
Page 22
WARRANTY
Empire Comfort Systems Inc. warranties this hearth product to be free from defects at the time of purchase and for the periods specied
below. Hearth products must be installed by a qualied technician and must be maintained and operated safely, in accordance with the
instructions in the owner’s manual. This warranty applies to the original purchaser only and is not transferable. All warranty repairs must
be accomplished by a qualied gas appliance technician.
Limited Lifetime – Refractory Logs
Should any part fail because of defective workmanship or material during the normal life of this product, Empire will repair or
replace at Empire’s option.
Limited Five-Year Parts Warranty – Burners, Grates, Ceramic Fiber Logs
Should any part fail because of defective workmanship or material within ve years from the date of purchase, Empire will repair
or replace at Empire’s option.
Limited Two-Year Parts Warranty – Valves
Should the valve fail because of defective workmanship or material within two years from the date of purchase, Empire will repair
or replace at Empire’s option.
Limited One-Year Parts Warranty – Remote Controls, Thermostats, Accessories, and Parts
Should any remote control, thermostat, accessory, or other part fail because of defective workmanship within one year from the
date of purchase, Empire will repair or replace at Empire’s option.
Duties of the Owner
The appliance must be installed by a qualied installer and operated in accordance with the instructions furnished with the appliance.
A bill of sale, cancelled check, or payment record should be kept to verify purchase date and establish warranty period.
Ready access to the appliance for service.
What Is Not Covered
Damages that might result from the use, misuse, or improper installation of this appliance.
Travel, diagnostic costs and freight charges on warranted parts to and from the factory.
Claims that do not involve defective workmanship or materials.
Unauthorized service or parts replacements.
Removal and reinstallation cost.
Inoperable due to improper or lack of maintenance.
How To Get Service
To make a claim under this warranty, please have your receipt available and contact your installing dealer. Provide the dealer
with the model number, serial number, type of gas, and purchase verication. The installing dealer is responsible for providing service and
will contact the factory to initiate any warranted parts replacements. Empire will make replacement parts available at the factory. Shipping
expenses are not covered.
If, after contacting your Empire dealer, service received has not been satisfactory, contact: Consumer Relations Department,
Empire Comfort Systems Inc., PO Box 529, Belleville, Illinois 62222, or send an e-mail to info@empirecomfort.com with “Consumer Relations” in the subject line.
Your Rights Under State Law
This warranty gives you specic legal rights, and you may also have other rights, which vary from state to state.
FG10099-3-0214Page 22
Page 23
APPLIANCE SERVICE HISTORY
Date Dealer Name Service Technician Name Service Performed/Notes
FG10099-3-0214 Page 23
Page 24
Empire Comfort Systems Inc.
918 Freeburg Ave. Belleville, IL 62220
EMPIRE
EMPIRE
Comfort Systems
www.empirecomfort.com
If you have a general question about our products, please e-mail us at
info@empirecomfort.com.
If you have a service or repair question, please contact your dealer.
FG10099-3-0214Page 24
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