Empire Comfort Systems BXM18MTN-1, BXM24MTN-1, BXM30MTN-1, BXR18MTN-1, BXR24MTN-1 Installation Instructions And Owner's Manual

INSTALLATION INSTRUCTIONS

GAS-FIRED

AND OWNER’S MANUAL

Installer: Leave this manual with the appliance.
Consumer: Retain this manual for future reference.

IMPORTANT! Read these instructions
carefully before installing or operating this
gas appliance. These instructions should
be left with the homeowner for future
reference.

WARNING

If the information in this manual is not

followed exactly, a re or explosion may

result causing property damage, personal
injury or loss of life.

— Do not store or use gasoline or other

ammable vapors and liquids in the

vicinity of this or any other appliance.

— WHAT TO DO IF YOU SMELL GAS

• Do not try to light any appliance.

• Do not touch any electrical switch; do

not use any phone in your building.

• Immediately call your gas supplier

from a neighbor’s phone. Follow the
gas supplier’s instructions.

• If you cannot reach your gas supplier,
call the re department.

— Installation and service must be

performed by a qualied installer,

service agency or the gas supplier.

DANGER

If not installed, operated and maintained
in accordance with the manufacturer’s
instructions, this product could expose
you to substances in fuel or from fuel
combustion which can cause death or
serious illness.

CONGRATULATIONS on the purchase of your
new DOUBLE GAS BURNER! Your Decorative
Gas Burner is designed and intended for instal­lation in an approved, existing, fully vented,

wood-burning replace, with a gas hook-up.

DOUBLE BURNER

(REQUIRES VENTED DECORATIVE

LOG SET)

FOR INSTALLATION IN

SOLID-FUEL BURNING FIREPLACES

MANUAL MODELS

BXM(18,24,30)MTN-1

REMOTE READY MILLIVOLT MODELS

BXR(18,24,30)MTN-1

This appliance must be installed only in a

solid-fuel burning replace with a working ue
and construction of noncombustible materials.

This unit is NOT for use with solid fuel. Solid
fuels shall NOT be burned in a replace where
a decorative appliance is installed.

The vent damper must have a damper

clamp attached to it to keep the damper from
accidentally closing during operation.

Page 1

TABLE OF CONTENTS

SECTION PAGE

Before You Start .......................................................................................................3

Carton Contents & Hardware Pack ..........................................................................4

Important Safety Information ...............................................................................5 - 6

Safety Information for Users of LP-Gas ...................................................................7

General Information .................................................................................................8

Product Specications ..............................................................................................8

Fireplace Preparation ...............................................................................................9

Introduction ..............................................................................................................9

Gas Supply ......................................................................................................10 - 11

Before Fully Installing the Appliance ......................................................................12

Installation ..............................................................................................................13

Final Set Up ...........................................................................................................14

Door Operation .......................................................................................................15

Millivolt Lighting Instructions ..................................................................................16

Manual Lighting Instructions ..................................................................................17

Pilot and Main Burner Flame Characteristics .........................................................18

Wiring .....................................................................................................................19

Maintenance & Service ..........................................................................................20

Troubleshooting ......................................................................................................21

BXM Exploded View & Parts List ...........................................................................22

BXR Exploded View & Parts List ............................................................................23

Master Parts Distributor List ...................................................................................24

How To Order Repair Parts ....................................................................................24

Appliance Service History ...............................................................................25 - 26

Warranty .................................................................................................................27

35429-0-0315Page 2

BEFORE YOU START

Samples and Denitions:

DANGER

Indicates a hazardous situation which, if not avoided, will result

in death or serious injury.

WARNING

Indicates a hazardous situation which, if not avoided, could

result in death or serious injury.

CAUTION

Indicates a hazardous situation which, if not avoided, could

result in minor or moderate injury.

NOTICE: Addresses practices not related to personal injury.

1. Read the safety information on pages 5 - 7.

2. Review gas line information on pages 10 - 11.

3. Review the wiring information on page 19.

4. Light the replace and troubleshoot. See pages 16, 17, & 21.

5. Show the homeowner how to operate the replace.

6. Show the homeowner how to do the basic maintenance.

These instructions are intended as a general guide
and do not supersede national or local codes in
any way. Authorities having jurisdiction should be
consulted before installation.

• Follow all local codes regarding installation,

combustion and ventilation air or in the absence
of local codes follow the National Fuel Gas Code

ANSI Z223.1(U.S. installation), or CAN/CGA-B149,

Installation Code (Canada installation) and with

ANSI Z21.60 Decorative Vented Appliances for Solid
Fuel Burning Fireplaces.

• Installation and provision for combustion and

ventilation air must conform to the National Fuel
Gas Code, ANSI Z223.1, or CAN/CGA-B149.1,
Natural Gas Installation Code, or CAN/CGA-B149.2,
Propane Installation Code.

• The installation of appliances designed for
manufactured home (U.S. only) or mobile home

installation must conform with the Standard for
Mobile House, CAN/CSA Z240 MH, in Canada,
or with the Manufactured Home Constructions
and Safety Standard, Title 24 CFR, Part 3280,

in the United States, or when such a standard is
not applicable, Manufactured Home Installations

Standard, ANSI/NCSBCS A225.1/NFPA 501A.

35429-0-0315 Page 3

CARTON CONTENTS & HARDWARE PACK

HARDWARE PACK CONTENTSCARTON CONTENTS

1/4”X 1 1/4” SLOTTED HEX HEAD ANCHOR SCREW (2)

Items not shown to scale.

BXM(18,24,30)MTN

Index

Number

1 Double Burner Assembly with Manual Valve 1 1

2 Valve Cover Assembly, Manual 1 1

5 Damper Clamp 1 1

6 Street Elbow, 1/2 X 3/8 1 1

7 Flexline 1 1

8 Rockwool Mix 2 2

9 Decorative Rock 3 3

10 Black Sand 1 2

Index

Number

3 Double Burner Assembly with Millivolt Valve 1 1

4 Valv Cover, Millivolt 1 1

5 Damper Clamp 1 1

6 Street Elbow, 1/2 X 3/8 1 1

7 Flexline 1 1

8 Rockwool Mix 2 2

9 Decorative Rock 3 3

10 Black Sand 1 2

See Parts Lists on pages 22 - 23 for ordering replacement parts. Do not order batteries, bolts, screws, washers or nuts. They are stan­dard hardware items and can be purchased at any local hardware store.

Description

BXR(18,24,30)MTN

Description

Quantity Supplied

BXM18 BXM(24,30)

Quantity Supplied

BXR18 BXR(24,30)

35429-0-0315Page 4

IMPORTANT SAFETY INFORMATION

Installer: Leave these instructions with the owner for future

reference.
For Installation In Solid Fuel Burning Fireplaces. Do not burn
wood or solid fuels in a replace where a decorative gas log set
is installed. This appliance is for installation only in a solid fuel
burning replace, masonry replace or manufactured replace.

WARNING

Before installing in a solid fuel burning replace, the chimney
ue and rebox must be cleaned of soot, creosote, ashes and
loose paint by a qualied chimney cleaner.

WARNING

Do not allow fans to blow directly into or at the replace. Avoid
any drafts that alter burner ame patterns.

WARNING

Do not use a blower insert, heat exchanger insert or other

accessory not approved for use with this appliance.

DANGER

Any modication to this gas log set or to controls can be
dangerous. Improper installation or use of the gas log set can
cause serious injury or death from re, burns, explosion or
carbon monoxide poisoning.

WARNING

Do not operate this burner with glass doors closed.

• Installation and repair must be done by a QUALIFIED
SERVICE PERSON. The appliance should be inspected
before use and at least annually by a qualied service
person. More frequent cleaning may be required due to
excessive lint from carpeting, bedding materials, etc. It

is imperative that control compartments, burners and

circulating air passageways of the appliance be kept clean.

• Dot not place clothing or other ammable material on or near
the appliance.

• Do not place trash or other articles on the log set during
operation.

• Do not put anything around the replace that will obstruct the
ow of ventilation air.

• Do not use this appliance if any part has been under water.
Immediately call a qualied service technician to inspect the

appliance and to replace any part of the control system and

any gas control which has been under water.

• Do not use thermostats on vented burner applications

• Keep the appliance area clear and free from combustible
material, gasoline and other ammable vapors and liquids.

• Keep burner and control compartment clean.

• A yearly examination and cleaning of the venting system
of the solid-fuel burning replace must be performed by a
qualied agency.

• Make a periodic visual check of pilot and burners. Clean and
replace damaged parts.

• Alert children and adults to the hazards of high surface

temperatures and caution them to stay away to avoid burns

or clothing ignition.

• Carefully supervise young children when they are in the
same room as the appliance.

• During manufacture, this replace is treated with certain
oils, lms and bonding agents. These bonding agents are
not harmful but may produce smoke and odors as they are
burned off during initial operation of the replace. This is
normal. Open a window during the initial bake out period.

• Proper installation, burner pan location and log placement is
important to achieve optimum look and performance of your
gas log set. The logs have been designed for easy location

and placement on the grate and must be followed for proper

operation.

• Do not operate this log set with glass doors in the closed
position. A replace screen must be in place when the log
set is burning. Adequate combustion air must be provided for
proper venting. All ames should go up and out the top of the
rebox into the ue vent. If any ames oat or curl forward
into the room do not operate appliance. Check for an open
ue and adequate combustion air into the room. A damper
clamp must be installed on the rebox damper to maintain
an open ue vent condition. See page 9.

• Young children must be carefully supervised when they are
in the same room as the gas log while in operation. Do not
place stockings, clothing or any ammable material above or
near the replace.

• Do not substitute or use materials other than those supplied
for use with the log set.

WARNING

Follow all gas leak check procedures in this manual, prior to
operation.

WARNING

Fuels used in gas or oil-red appliances, and the products of
combustion of such fuels, contain chemicals known to the State
of California to cause cancer, birth defects, and/or other re­productive harm. This warning is issued pursuant to California
Health & Safety Code Sec. 25249.6.

DO NOT ATTEMPT TO DISCONNECT THE GAS OR ANY GAS

FITTING WHILE THIS APPLIANCE IS IN OPERATION.

NEVER leave the decorative gas log set unattended while in

operation.

NEVER allow children to operate this decorative gas log set.

NEVER place hands or ngers on the front-edge of this decora­tive gas log set.

NEVER use liquid propane gas in a natural gas unit, or natural

gas in a liquid propane unit.

DO NOT use solid-fuel or lighter uid in any decorative gas log
set.

Any safety screen or guard removed for servicing an appliance

must be replaced prior to operating the appliance.

35429-0-0315 Page 5

IMPORTANT SAFETY INFORMATION

During manufacturing, fabrication, and shipping, various com-

ponents of this appliance are treated with certain oils, lms, or
bonding agents. These chemicals ARE NOT harmful, but may
produce annoying smoke and smells, as they are burned off,
during the initial operation of the appliance. This may possibly
cause headaches, and eye or lung irritation. This is a normal
and temporary occurrence. The initial break-in period should
last three to four hours. During this period, provide maximum

ventilation by opening a window or door, to allow odors to dis-

sipate. Any odor remaining after this initial break-in period, will
be slight and will disappear with continued use.

NEVER PLACE ANY COMBUSTIBLE MATERIAL WITHIN
TWENTY-FOUR (24) INCHES FROM THE FRONT OF THE
FIREPLACE ENCLOSURE.

WARNING

Do not use this appliance if any part has been under water.
Immediately call a qualied service technician to inspect the

appliance and replace any part of the control system and any

gas control that has been under water.

All units with gas control valves must be lit by a Safety Pilot. For

standard units, the pilot is located at the right, rear, center of the

unit.
Follow these instructions exactly when lighting the appliance.
BEFORE LIGHTING, smell around the appliance area for gas. Be
sure to smell next to the oor, as L.P. gas is heavier than air and
will settle to the oor. Use only your hand to rotate the gas control
knob. Never use tools. If the knob will not turn by hand, do not try
to repair it; call a qualied service technician or installer. Force or
attempted repair may result in a re or explosion.

GAS WARNING ODOR
If a gas leak happens, you should be able to smell the gas
because of the odorant put in the LP-Gas.
That’s your signal to go into immediate action!

• Do not operate electric switches, light matches, use your phone.
Do not do anything that could ignite the gas.

• Get everyone out of the building, vehicle, trailer, or area. Do
that IMMEDIATELY.

• Close all gas tank or cylinder supply valves.

• LP-Gas is heavier than air and may settle in low areas such as
basements. When you have reason to suspect a gas leak, keep
out of basements and other low areas. Stay out until reghters
declare them to be safe.

• Use your neighbor’s phone and call a trained LP-Gas service
person and the re department. Even though you may not
continue to smell gas, do not turn on the gas again. Do not
re-enter the building, vehicle, trailer, or area.

• Finally, let the service man and reghters check for escaped
gas. Have them air out the area before you return. Properly
trained LP-Gas service people should repair the leak, then
check and relight the gas appliance for you.

WARNING

All gas burning appliances produce smoke and carbon mon­oxide gas during operation. These fumes can be harmful if the
appliance is used in any other than a fully vented replace.

WARNING

The State of Massachusetts requires that the chimney ue

damper, when used with decorative gas log sets, be welded
open or completely removed. In the Commonwealth of Mas­sachusetts, this appliance must be installed by a licensed

plumber or gas tter.

WARNING

Improper installation, adjustment, alteration, service or main­tenance, can cause property damage, personal injury or loss

of life. Refer to the owner’s information manual, provided with
this appliance. Installation and service must be performed by a
qualied installer, service agency or the gas supplier.

35429-0-0315Page 6

SAFETY INFORMATION FOR USERS OF LP-GAS

Propane (LP-Gas) is a ammable gas which can cause res

and explosions. In its natural state, propane is odorless and
colorless. You may not know all the following safety precautions
which can protect both you and your family from an accident.
Read them carefully now, then review them point by point with
the members of your household. Someday when there may not
be a minute to lose, everyone’s safety will depend on knowing
exactly what to do. If, after reading the following information,
you feel you still need more information, please contact your
gas supplier.

NO ODOR DETECTED - ODOR FADE
Some people cannot smell well. Some people cannot smell

the odor of the chemical put into the gas. You must nd out if

you can smell the odorant in propane. Smoking can decrease
your ability to smell. Being around an odor for a time can affect your
sensitivity or ability to detect that odor. Sometimes other odors in
the area mask the gas odor. People may not smell the gas odor or
their minds are on something else. Thinking about smelling a gas
odor can make it easier to smell.

The odorant in LP-gas is colorless, and it can fade under some
circumstances. For example, if there is an underground leak, the

movement of the gas through soil can lter the odorant. Odorants in
LP-Gas also are subject to oxidation. This fading can occur if there
is rust inside the storage tank or in iron gas pipes.

The odorant in escaped gas can adsorb or absorb onto or into

walls, masonry and other materials and fabrics in a room. That will
take some of the odorant out of the gas, reducing its odor intensity.

LP-Gas may stratify in a closed area, and the odor intensity could

vary at different levels. Since it is heavier than air, there may be
more odor at lower levels. Always be sensitive to the slightest gas
odor. If you detect any odor, treat it as a serious leak. Immediately
go into action as instructed earlier.

SOME POINTS TO REMEMBER

• Learn to recognize the odor of LP-gas. Your local LP-Gas
Dealer can give you a “Scratch and Sniff” pamphlet. Use it to
nd out what the propane odor smells like. If you suspect that
your LP-Gas has a weak or abnormal odor, call your LP-Gas
Dealer.

• If you are not qualied, do not light pilot lights, perform service,
or make adjustments to appliances on the LP-Gas system. If
you are qualied, consciously think about the odor of LP-Gas

prior to and while lighting pilot lights or performing service or

making adjustments.

• Sometimes a basement or a closed-up house has a musty
smell that can cover up the LP-Gas odor. Do not try to light
pilot lights, perform service, or make adjustments in an area

where the conditions are such that you may not detect the odor

if there has been a leak of LP-Gas.

• Odor fade, due to oxidation by rust or adsorption on walls of
new cylinders and tanks, is possible. Therefore, people should
be particularly alert and careful when new tanks or cylinders
are placed in service. Odor fade can occur in new tanks, or
reinstalled old tanks, if they are lled and allowed to set too
long before relling. Cylinders and tanks which have been out

of service for a time may develop internal rust which will cause

odor fade. If such conditions are suspected to exist, a periodic
sniff test of the gas is advisable. If you have any question

about the gas odor, call your LP-GAS dealer. A periodic
sniff test of the LP-GAS is a good safety measure under
any condition.

• If, at any time, you do not smell the LP-Gas odorant and you
think you should, assume you have a leak. Then take the same

immediate action recommended above for the occasion when

you do detect the odorized LP-Gas.

• If you experience a complete “gas out,” (the container is under
no vapor pressure), turn the tank valve off immediately. If the

container valve is left on, the container may draw in some air

through openings such as pilot light orices. If this occurs, some
new internal rusting could occur. If the valve is left open, then
treat the container as a new tank. Always be sure your con-

tainer is under vapor pressure by turning it off at the container

before it goes completely empty or having it relled before it is
completely empty.

35429-0-0315 Page 7

GENERAL INFORMATION

Qualied Installing Agency

Installation and replacement of gas piping, gas utilization equipment
or accessories and repair and servicing of equipment shall be per-

formed only by a qualied agency. The term "qualied agency" means
any individual, rm, corporation or company which either in person

or through a representative is engaged in and is responsible for (a)
the installation or replacement of gas piping or (b) the connection,
installation, repair or servicing of equipment, who is experienced in

such work, familiar with all precautions required and has complied
with all the requirements of the authority having jurisdiction.

State of Massachusetts: The installation must be made

by a licensed plumber or gas tter in the Commonwealth of
Massachusetts.

The installation and the provisions for combustion and ventilation
air must conform with the National Fuel Gas Code, ANSI Z223.1/
NFPA54* Canadian Installation Code CAN/CGA B149.

*Available from the American National Standards Institute, Inc. 11
West 42nd St., New York, N.Y. 10018.

PRODUCT SPECIFICATIONS

WARNING

To avoid damage and possible injury, do not use sand in Liquid

Propane Hearth Kits. Use the Rockwool mix, provided with the
Liquid Propane Change Kit.

HIGH ALTITUDE DE-RATE

In the U.S.A., input BTU shall be de-rated at 4% (1 orice size)
per 1000 feet for altitudes above 2000 feet. In Canada, input BTU
shall be de-rated 10% (2 orice sizes) at altitudes from 2000 feet
to 4500 feet.

Natural Gas

Millivolt Manual

Regulator pressure setting 4.0” 4.5”

Gas inlet pressure Max. 10.5” 10.5”

Min. 5.0” 5.0”

Model

BXM18 NAT Manual 19 4.5” 75,000

BXM24 NAT Manual 19 4.5” 75,000

BXM30 NAT Manual 12 4.5” 90,000

BXR18 NAT Millivolt 19 3.5” 75,000

BXR24 NAT Millivolt 19 3.5” 75,000

BXR30 NAT Millivolt 12 3.5” 90,000

Note: Thermostats are not to be used with vented burner

applications.

Burner Model Valve Type Kit Number

BXM(24,30) MANUAL CKV112

BXM(24,30) MILLIVOLT CKV114

Gas

Type

BXM18 MANUAL CKV111

BXM18 MILLIVOLT CKV113

Valve

Type

LP CONVERSION KITS

Orice

Manifold

Pressure

(w.c.)

BTUH

Max. Rate

High Altitude Installation

When installing this unit at an elevation above 2000 feet (in the
United States) it may be necessary to decrease the input rating by

changing the existing burner orice to a smaller size. Generally,

input should be reduced 4 percent for each 1000 feet above sea

level. However, if the heating value of the gas has been reduced,
this general rule may not apply. Check with local gas utility for proper
orice size identication.

For Canadian high altitude applications, this appliance is suitable for
installation at elevations between 0 feet (0m) and 4,500 (1,370m)

without change.

When installing this unit at an elevation above 4500 feet (1,370m)

(in Canada), check with local authorities.

Consult your local gas utility for assistance in determining the proper

orice for location.

Determining the Correct Burner Size for Your Fireplace

MINIMUM FIREPLACE DIMENSIONS

MASONRY BUILT FIREPLACES

Chimney Height Minimum of 6 Feet

Burner

Model

BX(M,R)18 28 16 18 49

BX(M,R)24 30 16 18 71

BX(M,R)30 36 18 18 71

Burner

Model

BX(M,R)18 28 16 18 49

BX(M,R)24 30 16 18 71

BX(M,R)30 36 18 18 71

Front

Width

(in inches)

MINIMUM FIREPLACE DIMENSIONS

FACTORY BUILT FIREPLACES

Chimney Height Minimum of 10 Feet

Front

Width

(in inches)

Depth

(in

inches)

Depth (in

inches)

Height

(in inches)

Height

(in inches)

Minimum

Vent in Sq.

Inches

Minimum

Vent in Sq.

Inches

35429-0-0315Page 8

DAMPERDAMPER

TYPICAL FIREPLACE

DAMPER CLAMP

FIREPLACE PREPARATION

• Turn off gas supply to replace or rebox.

• Have the replace oor and chimney professionally cleaned to
remove ashes, soot, creosote or other obstructions.

Have this cleaning performed annually after installation.

• Seal any fresh air vents or ash clean-out doors located on oor
or wall of replace. If not, drafting may cause pilot outage or
sooting. Use a heat-resistant sealant. Do not seal chimney ue
damper.

Installing Damper Clamp

Remove all ashes or other debris from the replace. If the replace

is equipped with an ash dump be sure to seal the door with furnace

cement or high temperature silicone. Be sure to check the damper
for proper operation and verify that the ue passageway is open.
Attach damper clamp to the vent damper and tighten hold down bolt.

Place the clamp over the lip of the damper and tighten the hold

down bolt until the clamp is securely attached to the damper. This
will prevent the damper from accidentally closing.

Figure 1

Introduction

Always consult your local Building Department regarding regula­tions, codes or ordinances which apply to the installation of a

vented decorative gas log set in a solid-fuel burning replace.

This appliance is only for use with the type of gas indicated on

the rating plate.

Instructions to Installer

1. Installer must leave instruction manual with owner after

installation.

2. Installer must have owner ll out and mail warranty card

supplied with the replace.

3. Installer should show owner how to start and operate the

replace.

ANY CHANGE TO THIS APPLIANCE OR ITS CONTROLS

CAN BE DANGEROUS.

Improper installation or use of the appliance can cause se-

rious injury or death from re, burns, explosion or carbon

monoxide poisoning.

INTRODUCTION

General Information
Any alteration of the original design, installed other than as
shown in these instructions or use with a type of gas not
shown on the rating plate is the responsibility of the person
and company making the change.

Important

All correspondence should refer to complete Model No., Serial
No. and type of gas.

Notice: During initial use of the ceramic logs and branches you

will detect an odor as the ceramic logs and branches are cured.

WARNING

35429-0-0315 Page 9

GAS SUPPLY

Check all local codes for requirements, especially for the size and
type of gas supply line required.

Recommended Gas Pipe Diameter

Pipe Length Schedule 40 Pipe

Inside Diameter

Nat. L.P. Nat. L.P.

0-10 feet 1/2-in 3/8-in 1/2-in 3/8-in

10-40 feet 1/2-in 1/2-in 5/8-in 1/2-in

40-100 feet 1/2-in 1/2-in 3/4-in 1/2-in

100-150 feet 3/4-in 1/2-in 7/8-in 3/4-in

NOTICE: Never use plastic pipe. Check to conrm whether your
local codes allow copper tubing or galvanized.

NOTICE: Since some municipalities have additional local codes, it

is always best to consult your local authority and installation code.

Installing a New Main Gas Shut Off Valve

Each appliance should have its own manual gas shut off valve.

In the state of Massachusetts the gas shut off valve must be a T

handle type.

A manual main gas shut off valve should be located in the vicinity

of the unit. Where none exists, or where its size or location is not

adequate, contact your local authorized installer for installation or

relocation.

Compounds used on threaded joints of gas piping shall be

resistant to the action of liqueed petroleum gases. The gas lines
must be checked for leaks by the installer. Testing for leaks on
all exposed connections should be done with leak detection test
solution. After testing is complete, all solution should be cleaned
off. On unexposed connections, a pressure test should be made.

Never use an exposed ame to check for leaks. Appliance must

be disconnected from piping at inlet of control valve and pipe
capped or plugged for pressure test. Never pressure test with

appliance connected; control valve will sustain damage!

A gas valve and ground joint union should be installed in the gas

line upstream of the gas control to aid in servicing. It is required by

the National Fuel Gas Code that a drip line be installed near the gas

inlet. This should consist of a vertical length of pipe tee connected

into the gas line that is capped on the bottom in which condensation

and foreign particles may collect.

The use of the following gas connectors is recommended:

— ANSI Z21.24 Appliance Connectors of Corrugated Metal Tubing

and Fittings

— ANSI Z21.45 Assembled Flexible Appliance Connectors of

Other Than All-Metal Construction

Tubing, Type L

Outside Diameter

Figure 2

The above connectors may be used if acceptable by the authority

having jurisdiction. The state of Massachusetts requires that a
exible appliance connector cannot exceed three feet in length.

A gas valve and ground joint union should be installed in the gas

line upstream of the gas control to aid in servicing. It is required

by the National Fuel Gas Code that a drip leg be installed near

the gas inlet. See Figure 3. This should consist of a vertical

length of pipe tee connected into the gas line that is capped
on the bottom in which condensation and foreign particles may

collect.

Figure 3

35429-0-0315Page 10

GAS SUPPLY

Pressure Testing of the Gas Supply System

1. To check the inlet pressure to the gas valve, a 1/8-in (3.175mm)

N.P.T. plugged tapping, accessible for test gauge connection, must

be placed immediately upstream of the gas supply connection

to the appliance.

2. The appliance and its individual shutoff valve must be

disconnected from the gas supply piping system during any
pressure testing of that system at test pressures in excess of

1/2 psig (3.5 kPa).

3. The appliance must be isolated from the gas supply piping system

by closing its individual manual shutoff valve during any pressure
testing of the gas supply piping system at test pressures equal

to or less than 1/2 psig (3.5 kPa).

Attention! If one of the procedures results in pressures in excess

of 1/2 psig (14-in w.c.) (3.5 kPa) on the appliance gas valve, it will
result in a hazardous condition.

Checking Manifold Pressure
Millivolt Natural gas models will have a manifold pressure of ap-

proximately 4.0-in w.c. (.871kPa) at the pressure regulator outlet

with the inlet pressure to the pressure regulator from a minimum

of 5.0-in w.c. (1.120kPa) for the purpose of input adjustment to a
maximum of 10.5-in w.c. (2.615kPa). Manual Natural gas models will
have a manifold pressure of approximately 4.5-in w.c. (1.12kPa) at

the pressure regulator outlet with the inlet pressure to the pressure

regulator from a minimum of 5.0-in w.c. (1.74kPa) for the purpose of
input adjustment to a maximum of 10.5-in w.c. (2.615kPa). Millivolt

and Manual Propane gas models will have a manifold pressure ap-

proximately 10.0-in w.c. (2.49kPa) at the pressure regulator outlet

with the inlet pressure to the pressure regulator from a minimum

of 11.0-in w.c. (2.739kPa) for the purpose of input adjustment to a
maximum of 13.0-in w.c. (3.237kPa).

Manual
NOTICE: A test gage connection is located downstream of the gas

appliance pressure regulator for measuring gas pressure. The con­nection is a 1/8 inch 3mm) N.P.T. plugged tapping.

Millivolt
NOTICE: The gas control is equipped with a captured screw type

pressure test point, therefore it is not necessary to provide a 1/8-in
test point up stream of the control.

35429-0-0315 Page 11

BEFORE FULLY INSTALLING THE APPLIANCE

This appliance must be installed only in a solid-fuel burning

replace, which contains a working ue, and is constructed of
non-combustible materials.

IMPORTANT

BEFORE YOU BEGIN - Check the gas pressure at the re­place stub to insure proper minimum gas pressure (see the

specications beginning on page 8 of this manual).

IMPORTANT

BEFORE YOU BEGIN - Insure that the rebox meets the
minimum specications of the appliance (see the specications
beginning on page 8 of this manual).

IMPORTANT

This appliance when rst installed may produce unpleasant
odors; these will gradually diminish.

IMPORTANT

Before installing this appliance, have the replace and chimney

professionally cleaned to remove any ashes, soot, creosote, or

other obstructions. Perform this cleaning annually after instal­lation.

WARNING

When installing the appliance, do not obstruct the ow of com­bustion and ventilation air.

Figure 4A - Burner Pan with Manual Gas Control Valve

Figure 4B - Burner Pan with Millivolt Gas Control Valve

IMPORTANT

For units with valve applications, complete pilot placement and

gas train assembly before you place the unit into the replace.

IMPORTANT

Seal any fresh air vents or ash clean-out doors located on the

oor or wall of the replace. If this is not performed, drafting
may cause pilot outage or sooting. Use a heat-resistant seal­ant. DO NOT seal the chimney ue damper.

WARNING

Gas supply system must be installed in accordance with the

U.S. National Fuel Gas Code.

This appliance and its individual shut off valve must be discon­nected from the gas supply piping system during any system

pressure test in excess of 1/2 PSI (3.5 KPA).

Use a system manual shut off valve to shut off the gas supply
to this gas appliance before continuing with installation proce-

dures.

35429-0-0315Page 12

INSTALLATION

SET UP AND ASSEMBLY
Tools Needed

2 Adjustable Wrench (at least one of which has a range of 3/4”

for gas ttings)

2 Adjustable Pipe Wrenches

1 3/8” Nut Driver or Socket (for damper clamp)

BEGINNING INSTALLATION

1. Remove all contents from the burner shipping container.

2. Check the contents of the shipping container against the

shipping and packing list or the parts list in this manual.
Report any missing or damaged parts to your retailer.

3. Remove any and all protective wrapping from the appliance.

4. TURN OFF THE GAS SUPPLY SYSTEM.

5. Place the replace damper in the fully open position and

install the damper clamp over the lip of the damper (the
damper must be in a fully open position any time that
this appliance is in operation). Using a 3/8” nut driver

or socket and turning in a clockwise direction, tighten
the damper clamp bolt until the clamp is secure. The

damper clamp must be in place to maintain the minimum

permanent vent opening. See the chart “Minimum Fireplace
Dimensions” on page 8 for correct venting.

Notice: The State of Massachusetts requires that the

chimney ue damper, when used with decorative gas log
sets, be welded open or completely removed.

6. Using two adjustable pipe wrenches (one wrench on the gas

stub, and one wrench on the tting), remove the existing
cap or gas jet assembly from the gas stub in the replace
by turning the wrench on the gas cap in a counterclockwise
direction.

7. Clean the pipe threads on the gas stub using either a wire

brush or steel wool. Apply Teon tape or pipe dope to the
steel ttings before making any connection.

Notice: All gas connections (except for brass to brass)

require Teon tape or pipe dope.

INSTALLING THE APPLIANCE INTO A FIREPLACE

1. Place the Burner Pan into the replace. The unit should

be centered from both side to side and front to back in
the replace. The unit is shipped ready for right side gas
connection only. See Figures 4A and 4B.

2. Bend a 3/8” gas line to facilitate the gas connection between

the burner and the gas stub.

CAUTION: Gas lines are easily kinked if bent too sharply.

3. Using two adjustable wrenches, and turning in a clockwise

directions, attach one end of the gas line to the brass

reducer tting installed in the previous step (one wrench
on the brass gas line tting, and one wrench on the brass
reducer tting).

4. Using two adjustable wrenches, and turning in a clockwise

direction, attach the other end of the gas line to the brass

tting on the burner (one wrench on the gas line tting, and
one wrench on the brass tting on the burner).

STOP! IT IS OUR RECOMMENDATION TO LIGHT THE PILOT
AND TEST THE IGNITION BEFORE ATTEMPTING TO SET
UP THE LOGS.

5. CHECK FOR LEAKS! Apply soapy water to each connection
and watch for bubbles. If bubbles are seen, turn off the gas

supply, retighten the connections and CHECK AGAIN. DO
NOT use a lighted match or other source of ignition to check

for leaks. Repeat this procedure until you are sure that there
are no leaks. Proceed to “FINAL SET UP on page 14.

CAUTION

DO NOT use sand in Liquid Propane Hearth Kits. Use the
Rockwool mix, provided with the Liquid Propane Change Kit.

FOR UNITS WITH REMOTE SYSTEMS

Millivolt burner systems are capable of operating with a remote

control system. See the instructions packaged with the remote

system that you have purchased for detailed installation and

operational characteristics. The following instructions are a
general guide for installation only.

Label all wires prior to disconnection when servicing controls.
Wiring errors can cause improper and dangerous operation.
Verify proper operation after servicing.

You must secure the gas burner to the replace oor. If

not, the entire unit may move when you adjust the controls.
Movement of unit may cause shifting of the gas logs which
leads to sooting and improper burning. Grate movement
could cause a gas leak.

Special care is required if you are installing the unit into a
sunken replace. You must raise the replace oor to allow
access to gas log controls. This will insure adequate air ow
and guard against sooting. Raise the replace oor using

noncombustible materials.

Assembly Procedure:

1. Center the gas log unit in the replace or rebox. Make
certain the front feet of the grate sit inside the front edge of

the replace or rebox.

2. An anchor hole is provided in the two bottom side members
of the grate frame. After centering the grate correctly, mark
the hole positions on the replace/rebox oor. Drill two (2)
5/32" diameter holes approximately 1-1/2" deep for masonry
screws or 1/8" hole for sheet metal screws.

3. Anchor the grate to the replace/rebox oor using the
screws provided. Refer to Figure 5.

Proper installation of the grate is essential to prevent any
movement of the gas logs and controls during operation.

CAUTION

Make sure all gas connections are snug but DO NOT over

tighten!

35429-0-0315 Page 13

Figure 5

FINAL SET UP

WARNING

Failure to position the parts in accordance with all included
pictures, diagrams and drawings, or failure to use only parts

specically approved with this appliance may result in property
damage or personal injury.

IMPORTANT

Cover the pilot and valve assembly, and for Liquid Propane
units, the air mixer at the side of the burner to protect it before

installing sand or rockwool mix and glowing embers.

IMPORTANT

Add a bead of silicon around outer edge of burner pan. See
Figure 6.

1. Pour the provided sand (Note: use rockwool mix for Liquid
Propane appliances) over the entire burner, lling the burner
pan. The sand (rockwool mix) should follow the slope of the
burner pan, covering the burner completely. See Figure 6.

Figure 6

IMPORTANT

Add a bead of silicon around outer edge of burner pan. See
Figure 6.

2. Spread the Glowing Embers over the bottom portion of the
burner. See Figure 7.

Figure 8

WARNING

Apply loose material (embers and lava rock [cinders]) per
instruction manual. DO NOT apply extra material not supplied
with this appliance. All previously applied loose material (em­bers) must be removed prior to reapplication.

CAUTION

DO NOT place glowing embers, sand, rockwool mix, or lava
rock (cinders) in the area of the safety pilot assembly.

STOP!

Refer to the log set up instructions packaged with your Decora­tive Gas Logs.

3. Remove all contents from the Decorative Gas Log shipping
container (Box Two).

4. Check the contents of the shipping container against the
shipping and packing list or the parts list in this manual.
Report any missing or damaged parts to your retailer.

5. Remove any and all protective wrapping from the gas logs.

6. Arrange the decorative gas logs on the grate.

7. Place the Lava Rock (cinders) around the Grate/Burner As­sembly. See Figure 8.

8. DO NOT pack cinders around valve. The valve will overheat!
You must allow air ow around the valve.

Figure 7

35429-0-0315Page 14

DOOR OPERATION

OPERATE THE FIREPLACE WITH THE BIFOLD GLASS DOORS IN ONLY THE FULLY OPEN POSITION.

NOTE: Always close the mesh rescreens when operating the replace with the glass doors fully open.

CORRECT DOOR POSITION WHEN

OPERATING THE FIREPLACE

INCORRECT DOOR POSITION WHEN

OPERATING THE FIREPLACE

FULLYOPEN DOORS

Figure 9

PARTIALLYOPEN DOORS.

WARNING

DO NOT operate the replace with the doors partially
open or closed. Operating the replace with the doors
partially open or closed creates a hazardous situation.

• Partially open doors can cause sooting on front of
the replace.

• Closed doors can cause the glass to overheat and
shatter.

Figure 10

35429-0-0315 Page 15

MILLIVOLT LIGHTING INSTRUCTIONS

FOR YOUR SAFETY READ BEFORE LIGHTING

WARNING: If you do not follow these instructions exactly, a re or explosion may result

causing property damage, personal injury or loss of life.

A. This appliance has a pilot which must be lighted by

hand. When lighting the pilot, follow these instructions
exactly.

B. BEFORE LIGHTING smell all around the appliance area

for gas. Be sure to smell next to the oor because some
gas is heavier than air and will settle on the oor.

WHAT TO DO IF YOU SMELL GAS

• Do not try to light any appliance.

• Do not touch any electrical switch;

do not use any phone in your building.

• Immediately call your gas supplier from a neighbor's
phone. Follow the gas supplier's instructions.

• If you cannot reach your gas supplier, call the re

department.

C. Use only your hand to push in or turn the gas control

knob. Never use tools. If the knob will not push in or
turn by hand, don't try to repair it; call a qualied ser­vice technician. Force or attempted repair may result

in a re or explosion.

D. Do not use this appliance if any part has been under

water. Immediately call a qualied service technician

to inspect the appliance and to replace any part of the
control system and any gas control which has been
under water.

LIGHTING INSTRUCTIONS

WARNING

• Any glass doors shall be opened when the appliance is in operation.

• A replace screen must be in place when the appliance is operating and, unless other provisions for combustion air

are provided, the screen shall have an opening(s) for introduction of combustion air.

1. STOP! Read the safety information above.

2. Set the ON/OFF switch to “OFF”.

3. Turn off all electric power to the appliance (if applicable).

4. Push in gas control knob slightly and turn clockwise
to “OFF”.

5. Wait ten (10) minutes to clear out any gas. Then smell

for gas, including near the oor. If you smell gas, STOP!
Follow “B” in the safety information above. If you do
not smell gas, go to the next step.

NOTE: Knob cannot be turned from “PILOT” to “OFF” unless

knob is pushed in slightly. Do not force.

6. Find Pilot - follow metal tube from gas control. The pilot is in

front of the middle log on the right side.

7. Turn gas control knob counterclockwise to

“PILOT”.

8. Push in control knob all the way and hold in. Immediately

light the pilot with a match and lighter rod that is provided

with the burner. Continue to hold the control knob in for about
one (1) minute after the pilot is lit. Release knob, and it will
pop back up. Pilot should remain lit. If it goes out, repeat
Steps 4 through 8.

• If knob does not pop up when released, stop and
immediately call a qualied service technician or gas
supplier.

• If the pilot will not stay lit after several tries, turn the gas
control knob to “OFF” and call your service technician or
gas supplier.

9. Turn gas control knob counterclockwise

10. Set the ON/OFF switch to “ON”.

to “ON”.

TO TURN OFF GAS TO APPLIANCE

1. Set the ON/OFF switch to "OFF".

Gas control knob shown
in “OFF” position.

2. Push in gas control knob slightly and turn clockwise
to "OFF". Do not force.

35429-0-0315Page 16

MANUAL LIGHTING INSTRUCTIONS

FOR YOUR SAFETY READ BEFORE LIGHTING

WARNING: If you do not follow these instructions exactly, a re or explosion may result

causing property damage, personal injury or loss of life.

A. This appliance has a pilot which must be lighted by hand.

When lighting the pilot, follow these instructions exactly.

B. BEFORE LIGHTING smell all around the appliance area for

gas. Be sure to smell next to the oor because some gas
is heavier than air and will settle on the oor.

WHAT TO DO IF YOU SMELL GAS

• Do not try to light any appliance.

• Do not touch any electrical switch;

do not use any phone in your building.

• Immediately call your gas supplier from a neighbor's
phone. Follow the gas supplier's instructions.

• If you cannot reach your gas supplier, call the re

department.

LIGHTING INSTRUCTIONS

• Any glass doors shall be opened when the appliance is in operation.

• A replace screen must be in place when the appliance is operating and, unless other provisions for

combustion air are provided, the screen shall have an opening(s) for introduction of combustion air.

1. STOP! Read the safety information above.

2. Push in manual gas control knob slightly and turn clockwise
to “OFF”. Do not force.

3. Wait ten (10) minutes to clear out any gas. Then smell for

gas, including near the oor. If you smell gas, STOP! Follow
“B” in the safety information above. If you do not smell gas,
go to the next step.

4. Find pilot - follow metal tube from gas control. The pilot is in

front of the middle log on the right side.

5. Turn manual gas control knob counterclockwise to

“PILOT”.

C. Use only your hand to push in or turn the gas control knob.

Never use tools. If the knob will not push in or turn by hand,

don't try to repair it; call a qualied service technician.
Force or attempted repair may result in a re or explosion.

D. Do not use this appliance if any part has been under water.

Immediately call a qualied service technician to inspect

the appliance and to replace any part of the control system
and any gas control which has been under water.

WARNING

6. Push in control knob all the way and hold in. Immediately light

the pilot with a match and the lighter rod that is provided with

the burner. Continue to hold the control knob in for about one
(1) minute after the pilot is lit. Release knob, and it will pop
back up. Pilot should remain lit. If it goes out, repeat Steps 2
through 6.

• If knob does not pop up when released, stop and
immediately call a qualied service technician or gas
supplier.

• If the pilot will not stay lit after several tries, turn the gas
control knob to “OFF” and call your service technician or
gas supplier.

7. Turn manual gas control knob counterclockwise to
“ON”.

TO TURN OFF GAS TO APPLIANCE

1. Push in gas control knob slightly and turn clockwise
to “OFF.” Do not force.

35429-0-0315 Page 17

PILOT AND MAIN BURNER FLAME CHARACTERISTICS

Pilot Flame Pattern

Figure 11 shows a correct pilot ame pattern. The correct ame
will be blue and will extend beyond the thermocouple/thermopile.
The ame will surround the thermocouple/thermopile just below
the tip. A slight yellow ame may occur where the pilot ame and
main burner ame meet.

After use, cleaning of the pilot burner may be required for the proper

ame. The pilot orice can be cleaned with high pressure air or
by placing under running water. Pilot orice must be dry before
replacement. Use canned air to clean inside the pilot after the pilot
orice has been removed.

To Remove Pilot Orice

1. Disconnect the pilot supply line at the pilot burner.

2. Remove pilot orice from pilot burner. It may be necessary to

tap on pilot burner in order to remove the pilot orice.

Pilot Flame Pattern

Figure 11

If pilot ame pattern is incorrect

• See Troubleshooting, page 21.

Main Burner Flame Pattern

The main burner ame will be yellow with a blue base.

Main Burner Flame Ignition and Extinction

When the main burner is ignited it will take a few seconds for the
full ame pattern to develop.

When the main burner is extinguished it will take a few seconds for
the ames to disappear. It is normal to have the ames burn down
near the rock wool, as the remaining gas is burned.

35429-0-0315Page 18

WIRING

Thermostats are not approved on vented decorative
appliances.

Label all wires prior to disconnection when servicing controls. Wiring
errors can cause improper and dangerous operation. Verify proper
operation after servicing.

Millivolt gas valve does not require 24 or 110 volts. See Figure 12
to provide optional wall switch or remote control.

It is important to use wire of a gauge proper for the length of the wire:

RECOMMENDED WIRE GAUGES

Maximum Length Wire Gauge

1’ to 10’ 18
10’ to 25’ 16
25’ to 35’ 14

Use the two leads (black wires) from ON/OFF switch to attach
optional components.

Check System Operation

Millivolt system and all individual components may be checked with
a millivolt meter 0-1000 MV range.

• Across the thermopile terminals, 400-450 millivolts with thermostat

OFF.

• Across the thermopile terminals, 150-250 millivolts with thermostat

ON.

Attention:

1. The remote receiver can not be placed behind the gas valve
and burner assembly.

2. When facing the appliance, the remote receiver must be placed
in the right side rebox, toward the front.

NOTICE: Do not let remote control receiver come in contact with

burner assembly.

Refer to remote control installation and operating instructions for

more details on remote control.

Millivolt Wiring Diagram

750 Millivolt System

When you ignite the pilot, the thermocouple produces millivolts

(electrical current) which energizes the magnet in the gas valve.

After 30 seconds to 1 minute time period you can release the gas

control knob and the pilot will stay ON. Allow your pilot ame to

operate an additional one (1) to two (2) minutes before you turn the

gas control knob from the PILOT position to the ON position. This

time period allows the millivolts (electrical current) to buildup to a

sufcient level allowing the gas control to operate properly.

Millivolt Control

The valve regulator controls the burner pressure which should be

checked at the pressure test point. Turn captured screw counter
clockwise 2 or 3 turns and then place tubing to pressure gauge over
test point (Use test point “A” closest to control knob). After taking
pressure reading, be sure and turn captured screw clockwise rmly
to re-seal. Do not over torque. Check for gas leaks.

Remote Receiver -Millivolt Models
Use the following steps to place the remote receiver adjacent to

the gas valve.

Figure 10

Notice: (Wiring harness located in envelope)

Connect the 2 - 1/4” terminals onto the TH and TH/TP terminals
on valve. Place decorative log to right of the gas valve and burner
assembly. When connecting to remote receiver, cut off 1/4” terminals
from wires attached to ON/OFF switch. Strip wires back about 1/4”.
Connect stripped ends into remote receiver.

35429-0-0315 Page 19

MAINTENANCE & SERVICE

Keep the control compartment, logs and burner area surrounding

the logs clean.

THE LOGS CAN GET VERY HOT— HANDLE ONLY WHEN COOL.

Always keep the appliance area clear and free from combustible
materials, gasoline, and other ammable vapors and liquids.

Never obstruct the ow of combustion and ventilation air. Keep the
front of the appliance clear of all obstacles and materials.

Inspecting Venting System

A vented replace venting system is designed and constructed
to develop a positive ow adequate to remove ue gases to the
outside atmosphere.

Any foreign objects in the venting system, may cause spillage of

the ue gases into the room.

Periodic examination and/or cleaning of the venting system of the
solid-fuel burning replace must be done by a qualied service
person. Visually inspect the damper and ue area for excessive
soot build-up. This soot (carbon) may be removed by brushing with
a soft bristle brush.

The Decorative Gas Log Set should be thoroughly inspected on a

regular basis at least once a year by a qualied installer.
At the beginning of each season, the system should be checked

as follows:

1. Check the chimney ue or vent pipe to make sure that the
ue is drawing properly, and that any vent pipe connections
are tight.

2. Check to see that there are no blockages at the chimney or
vent termination.

3. Check for creosote and soot build-up in chimney and/or
vents and clean if necessary.

4. Inspect the pilot and burners (if applicable).

NEVER enlarge valve orices or burner ports.

Sooting

Some sooting of your log set is normal, adding to the appearance

of burned wood. If excessive sooting accumulates, clean the logs

using either of the following options::

A. While the logs are burning and hot, spray the logs with

clean water. The soot will lift off and burn off.

B. When the logs are cold, brush the soot off with a stiff

brush. Do not use water or soot cleaners at the same
time as a brush.

The burner system has been adjusted for proper operation at the

factory. No adjustment is necessary, other than altitude de-rate or
pilot ame.

35429-0-0315Page 20

PROBLEM OBSERVED POSSIBLE CAUSE CORRECTIVE MEASURE

Gas odor during setup Gas Leak

Gas odor before rst ignition Gas Leak

No gas to pilot Make sure gas is on, in pilot position

Thermocouple not hot Depress valve knob for at least 1 minute

Pilot will not ignite, or will not
stay lit

Delayed ignition

Burner does not light but pilot
remains on

Burner lights but does not
stay lit while pilot remains on

Burner & pilot light but will
not stay on

Incorrect burner ame

Backre of burner

Appliance produces
unwanted odors

Logs appear to smoke

Whistle noise from appliance

35429-0-0315 Page 21

Improper pilot ame adjustment See Pilot Characteristics - adjust ame

Loose connections on the thermocouple Check gas connections

Faulty pilot or thermocouple Replace Safety Pilot

Faulty valve Replace Valve

Low gas pressure Check gas supply pressure

Clogged or dirty burner ports Clean burner ports

Blocked orice Check orice opening

Faulty valve Replace valve

Low gas pressure Check gas supply pressure

Clogged or dirty burner ports Clean burner ports

Blocked orice Check orice opening

Faulty pilot or thermocouple Replace safety pilot

Faulty valve Replace valve

Low gas pressure Check gas supply pressure

Faulty valve Replace valve

Faulty pilot or thermocouple Replace Safety pilot

Clogged or dirty burner ports Clean burner ports

Low gas pressure Check gas supply pressure

Not enough fresh air for pilot Open door or window - ventilate

Faulty valve Replace valve

Faulty pilot or thermocouple Replace safety pilot

Clogged or dirty burner ports Clean burner ports

Remote control overheating Move away from ame

Remote control batteries failing Replace batteries

Incorrect gas supply or pressure Check gas supply pressure

Blocked orice Check orice opening

Clogged or dirty burner ports Clean burner ports

Faulty valve Replace valve

High altitude Adjust orice size for altitude

Blocked orice Check orice opening

Clogged or dirty burner ports Clean burner ports

Low gas pressure Check gas supply pressure

Vapors from paint, hair spray, glues, etc. Ventilate room

Initial burn-off of manufacturing
chemicals

Vapors from manufacturing chemicals Ventilate room

Logs curing See “Curing of Refractory Logs”

Air in gas line Bleed lines

Control knob not in fully open position Open control knob to full position

Spiral gas ex line Replace gas feed line

TROUBLESHOOTING

What To Do If You Smell Gas

• Do not try to light any appliance. • Do not touch any
electrical switch; do not use any phone in your building.

• Immediately call your gas supplier from a neighbor’s
phone. Follow the gas supplier’s instructions. • If you
cannot reach your gas supplier, call the re department.

Ventilate room

BXM EXPLODED VIEW & PARTS LIST

2

12

21

WARNING

Failure to position the parts in accordance with these

1

3

diagrams or failure to use only parts specically ap­proved with this appliance may result in property damage

or personal injury.

13

4

6

14

17

19

INDEX NO

18

20

PART NO

BXM18 BXM24 BXM30

5

7

8

9

10

15

16

11

9

DESCRIPTION

1 R12024 R12025 R12026 Double Burner Assembly

2 R12051 R12051 R12051 Pilot Assembly

3 35471 35471 35471 Pilot Bracket

4 R12046 R12046 R12046 Adapter

5 R12044 R12044 R12045 Orice

6 R12056 R12056 R12056 Orice Holder

7 P133 P133 P133 Nipple

8 P135 P135 P135 Elbow 3/8 X 3/8

9 P239 P239 P239 Nipple

10 R12049 R12049 R12049 Manual Valve

11 R11031 R11031 R11031 Street Elbow 3/8 X 3/8

12 R7160 R7160 R7160 Regulator, 4.5 W.C.

13 B100100 B100100 B100100 Adapter

14 35474 35474 35474 Valve Cover, Manual

15 35475 35475 35475 Knob Shield

16 R12050 R12050 R12050 Knob

17 R2809 R2809 R2809 Damper Clamp

18 R12083 R12083 R12083 Flexline

19 R12057 R12057 R12057 Rockwool Mix

20 11788 11788 11788 Decorative Rock

21 R12058 R12058 R12058 Black Sand

35429-0-0315Page 22

2

20

BXR EXPLODED VIEW & PARTS LIST

WARNING

1

3

Failure to position the parts in accordance with these
diagrams or failure to use only parts specically ap­proved with this appliance may result in property damage

or personal injury.

16

17

INDEX NO

18

BXR18 BXR24 BXR30

19

1 R12024 R12025 R12026 Double Burner Assembly

2 R12051 R12051 R12051 Pilot Assembly

3 35471 35471 35471 Pilot Bracket

4 R12046 R12046 R12046 Adapter

5 R12044 R12044 R12045 Orice

6 R12056 R12056 R12056 Orice Holder

7 R1259 R1259 R1259 Street Elbow, 3/8 X 3/8

8 P239 P239 P239 Nipple

9 R5598 R5598 R5598 Millivolt Valve

10 R12048 R12048 R12048 Street Elbow, 3/8 X 3/8

11 P199 P199 P199 Nipple

12 R12043 R12043 R12043 Street Elbow, 3/8 X 3/8 Flare

13 35473 35473 35473 Valve Cover, Millivolt

14 35472 35472 35472 Valve Bracket, Millivolt

15 R2522 R2522 R2522 On-Off Switch

16 R2809 R2809 R2809 Damper Clamp

17 R12083 R12083 R12083 Flexline

18 R12057 R12057 R12057 Rockwool Mix

19 11788 11788 11788 Decorative Rock

20 R12058 R12058 R12058 Black Sand

N/S R12089 R12089 R12089 Wire Harness

N/S - Not Shown

35429-0-0315 Page 23

PART NO

4

6

5

7

8

9

10

14

13

12

11

7

15

DESCRIPTION

MASTER PARTS DISTRIBUTOR LIST

To Order Parts Under Warranty, please contact your local Empire dealer. See the dealer locator at www.empirecomfort.
com. To provide warranty service, your dealer will need your name and address, purchase date and serial number, and the
nature of the problem with the unit.
To Order Parts After the Warranty Period, please contact your dealer or one of the Master Parts Distributors listed below.
This list changes from time to time. For the current list, please click on the Master Parts button at www.empirecomfort.com.
Please note: Master Parts Distributors are independent businesses that stock the most commonly ordered Original
Equipment repair parts for Heaters, Grills, and Fireplaces manufactured by Empire Comfort Systems Inc.

Dey Distributing

1401 Willow Lake Boulevard

Vadnais Heights, MN 55101

Phone: [phone]
Toll Free: 800-397-1339
Website: www.deydistributing.com
Parts: Heater, Hearth and Grills

East Coast Energy Products

10 East Route 36
West Long Branch, NJ 07764

Phone: [phone]
Toll Free: 800-755-8809
Fax: [phone]
Website: www.eastcoastenergy.com
Parts: Heater, Hearth and Grills

Victor Division of F. W. Webb Company

200 Locust Street
Hartford, CT 06114

Phone: [phone]
Toll Free: 800-243-9360
Fax: [phone]
Toll Free Fax: [phone]
Websites: www.fwwebb.com & www.victormfg.com
Parts: Heater, Hearth and Grills

HOW TO ORDER REPAIR PARTS

Parts Not Under Warranty

Parts can be ordered through your Service Person, Dealer, or a Master Parts Distributor. See this page for the Master Parts Distribu­tors list. For best results, the service person or dealer should order parts through the distributor. Parts can be shipped directly to the

service person/dealer.

Warranty Parts

Warranty parts will need a proof of purchase and can be ordered by your Service Person or Dealer. Proof of purchase is required for
warranty parts.

All parts listed in the Parts List have a Part Number. When ordering parts, rst obtain the Model Number and Serial Number from the
name plate on your equipment. Then determine the Part Number (not the Index Number) and the Description of each part from the fol-
lowing illustration and part list. Be sure to give all this information . . .

Appliance Model Number Part Description

Appliance Serial Number Part Number

Type of Gas (Propane or Natural)

Do not order bolts, screws, washers or nuts. They are standard hardware items and can be purchased at any local hardware store.

Shipments contingent upon strikes, res and all causes beyond our control.

35429-0-0315Page 24

APPLIANCE SERVICE HISTORY

Date Dealer Name Service Technician Name Service Performed/Notes

35429-0-0315 Page 25

APPLIANCE SERVICE HISTORY

Date Dealer Name Service Technician Name Service Performed/Notes

35429-0-0315Page 26

WARRANTY

Empire Comfort Systems Inc. warranties this hearth product to be free from defects at the time of purchase and for the periods specied
below. Hearth products must be installed by a qualied technician and must be maintained and operated safely, in accordance with the
instructions in the owner’s manual. This warranty applies to the original purchaser only and is not transferable. All warranty repairs must
be accomplished by a qualied gas appliance technician.

Limited Lifetime – Refractory Logs

Should any part fail because of defective workmanship or material during the normal life of this product, Empire will repair or
replace at Empire’s option.

Limited Five-Year Parts Warranty – Burners, Grates, Ceramic Fiber Logs

Should any part fail because of defective workmanship or material within ve years from the date of purchase, Empire will repair
or replace at Empire’s option.

Limited Two-Year Parts Warranty – Valves

Should the valve fail because of defective workmanship or material within two years from the date of purchase, Empire will repair
or replace at Empire’s option.

Limited One-Year Parts Warranty – Remote Controls, Accessories, and Parts

Should any remote control, thermostat, accessory, or other part fail because of defective workmanship within one year from the
date of purchase, Empire will repair or replace at Empire’s option.

Duties of the Owner

The appliance must be installed by a qualied installer and operated in accordance with the instructions furnished with the ap­pliance.
A bill of sale, cancelled check, or payment record should be kept to verify purchase date and establish warranty period.
Ready access to the appliance for service.

What Is Not Covered

Damages that might result from the use, misuse, or improper installation of this appliance.
Travel, diagnostic costs and freight charges on warranted parts to and from the factory.
Claims that do not involve defective workmanship or materials.
Unauthorized service or parts replacements.
Removal and reinstallation cost.
Inoperable due to improper or lack of maintenance.

How To Get Service

To make a claim under this warranty, please have your receipt available and contact your installing dealer. Provide the dealer
with the model number, serial number, type of gas, and purchase verication. The installing dealer is responsible for providing service and
will contact the factory to initiate any warranted parts replacements. Empire will make replacement parts available at the factory. Shipping
expenses are not covered.

If, after contacting your Empire dealer, service received has not been satisfactory, contact: Consumer Relations Department,

Empire Comfort Systems Inc., PO Box 529, Belleville, Illinois 62222, or send an e-mail to [e-mail] with “Consumer Rela­tions” in the subject line.

Your Rights Under State Law

This warranty gives you specic legal rights, and you may also have other rights, which vary from state to state.

35429-0-0315 Page 27

Empire Comfort Systems Inc.
918 Freeburg Ave. Belleville, IL 62220

If you have a general question about our products, please e-mail us at

[e-mail].
If you have a service or repair question, please contact your dealer.

www.empirecomfort.com

35429-0-0315Page 28