Empire Comfort Systems BFR2124RN, BFR30RN Installation Instructions And Owner's Manual

INSTALLATION INSTRUCTIONS

AND OWNER’S MANUAL

INSTALLER:

Leave this manual with the appliance.

CONSUMER:

Retain this manual for future reference.

WARNING

FIRE OR EXPLOSION HAZARD
If the information in this manual is not

followed exactly, a re or explosion may

result causing property damage, personal
injury or loss of life.

— Do not store or use gasoline or other

ammable vapors and liquids in the

vicinity of this or any other appliance.

— WHAT TO DO IF YOU SMELL GAS

• Do not try to light any appliance.

• Do not touch any electrical switch; do

not use any phone in your building.

• Leave the building immediately.

• Immediately call your gas supplier

from a neighbor’s phone. Follow the
gas supplier’s instructions.

• If you cannot reach your gas supplier,
call the re department.

— Installation and service must be

performed by a qualied installer,

service agency or the gas supplier.

IMPORTANT! Read these instructions
carefully before installing or operating this
gas appliance. These instructions should
be left with the homeowner for future
reference.

RADIANT VENTED BURNER

REQUIRES VENTED LOG SET FOR

INSTALLATION IN SOLID-FUEL

BURNING FIREPLACES

HI / LOW REMOTE MODELS

BFR(2124,30)RN

DANGER

If not installed, operated and maintained
in accordance with the manufacturer’s
instructions, this product could expose
you to substances in fuel or from fuel
combustion which can cause death or
serious illness.

CONGRATULATIONS on the purchase of
your new GAS BURNER! Your Decorative
Gas Burner is designed and intended for
installation in an approved, existing, fully

vented, wood-burning replace, with a gas

hook-up.

This appliance must be installed only in a solid-

fuel burning replace with a working ue and

construction of noncombustible materials.

This unit is NOT for use with solid fuel. Sol-

id fuels shall NOT be burned in a replace

where a decorative appliance is installed.

The vent damper must have a damper clamp
attached to it to keep the damper from
accidentally closing during operation.

GAS-FIRED

TABLE OF CONTENTS

SECTION PAGE

Before You Start ............................................................................................................................. 3

Carton Contents And Hardware Pack ............................................................................................ 4

Important Safety Information ....................................................................................................5 - 6

Safety Information For Users of Propane Gas ............................................................................... 7

General Information ....................................................................................................................... 8

Product Specications ................................................................................................................... 9

Introduction .................................................................................................................................. 10

Fireplace Preparation .................................................................................................................. 10

Gas Supply ........................................................................................................................... 11 - 12

Installation ............................................................................................................................. 13 - 14

Door Operation ............................................................................................................................ 15

Hi/Low Lighting Instructions ......................................................................................................... 16

Pilot And Main Burner Flame Characteristics ..............................................................................17

Hi/Low (BFR) Wiring .................................................................................................................... 18

Remote Operation ................................................................................................................19 - 21

Maintenance And Service ............................................................................................................ 22

Troubleshooting ...........................................................................................................................23

BFR Parts List And Exploded View .............................................................................................. 24

Master Parts Distributor List ........................................................................................................ 25

How To Order Repair Parts .......................................................................................................... 25

Warranty ......................................................................................................................................26

Appliance Service History ............................................................................................................ 27

39246-0-0718Page 2

BEFORE YOU START

Samples and Denitions:

DANGER

Indicates a hazardous situation which, if not avoided, will
result in death or serious injury.

WARNING

Indicates a hazardous situation which, if not avoided,
could result in death or serious injury.

CAUTION

Indicates a hazardous situation which, if not avoided,
could result in minor or moderate injury.

NOTICE: Addresses practices not related to personal injury.

1. Read the safety information on pages 5 - 7.

2. Review gas line information on pages 11 and 12.

3. Review the wiring information on page 18.

4. Light the burner and troubleshoot. See pages 16 and 21.

5. Show the homeowner how to operate the burner.

6. Show the homeowner how to do the basic maintenance.

These instructions are intended as a general guide
and do not supersede national or local codes in
any way. Authorities having jurisdiction should be
consulted before installation.

• Follow all local codes regarding installation,

combustion and ventilation air or in the absence
of local codes follow the National Fuel Gas Code
ANSI Z223.1(U.S. installation), or CAN/CGA-B149,
Installation Code (Canada installation) and with
ANSI Z21.60 Decorative Vented Appliances for Solid
Fuel Burning Fireplaces.

• Installation and provision for combustion and

ventilation air must conform to the National Fuel
Gas Code, ANSI Z223.1, or CAN/CGA-B149.1,
Natural Gas Installation Code, or CAN/CGA-B149.2,
Propane Installation Code.

• The installation of appliances designed for

manufactured home (U.S. only) or mobile home
installation must conform with the Standard for
Mobile House, CAN/CSA Z240 MH, in Canada,
or with the Manufactured Home Constructions
and Safety Standard, Title 24 CFR, Part 3280,
in the United States, or when such a standard is
not applicable, Manufactured Home Installations

Standard, ANSI/NCSBCS A225.1/NFPA 501A.

39246-0-0718 Page 3

CARTON CONTENTS & HARDWARE PACK

HARDWARE PACK CONTENTS

1/4" X 1 1/4" SLOTTED HEX HEAD ANCHOR SCREW (2)

DAMPER CLAMP (1)

Items not shown to scale.

CARTON CONTENTS

BFR(2124,30)RN

INDEX

NO.

1 Burner Assembly 1 1

2 Remote And Receiver Kit 1 1

3 Flexline 1 1

4 Rockwool Mix 5 5

5 Lava Rock 2 2

NS Fiber Heat Sink 1 1

DESCRIPTION

QUANTITY SUPPLIED

BFR2124 BFR30

See Parts Lists on page 22 for ordering replacement parts.

Do not order batteries, bolts, screws, washers or nuts. They are
standard hardware items and can be purchased at any local
hardware store.

39246-0-0718Page 4

IMPORTANT SAFETY INFORMATION

Installer: Leave these instructions with the owner. For Installation

In Solid Fuel Burning Fireplaces. Do not burn wood or solid fuels

in a replace where a decorative gas log set is installed. This
appliance is for installation only in a solid fuel burning replace,
masonry replace or manufactured replace.

WARNING

Before installing in a solid fuel burning replace, the chimney
ue and rebox must be cleaned of soot, creosote, ashes
and loose paint by a qualied chimney cleaner.

WARNING

Do not allow fans to blow directly into or at the replace.
Avoid any drafts that alter burner ame patterns.

WARNING

Do not use a blower insert, heat exchanger insert or other
accessory not approved for use with this appliance.

DANGER

Any modication to this gas log set or to controls can be

dangerous. Improper installation or use of the gas log set
can cause serious injury or death from re, burns, explo­sion or carbon monoxide poisoning.

WARNING

Do not operate this burner with glass doors closed.

• Installation and repair must be done by a QUALIFIED
SERVICE PERSON. The appliance should be inspected

before use and at least annually by a qualied service

person. More frequent cleaning may be required due to
excessive lint from carpeting, bedding materials, etc. It
is imperative that control compartments, burners and
circulating air passageways of the appliance be kept clean.

• Dot not place clothing or other ammable material on or near

the appliance.

• Do not place trash or other articles on the log set during

operation.

• Do not put anything around the replace that will obstruct the
ow of ventilation air.

• Do not use this appliance if any part has been under water.
Immediately call a qualied service technician to inspect the

appliance and to replace any part of the control system and
any gas control which has been under water.

• Do not use thermostats on vented burner applications

• Keep the appliance area clear and free from combustible
material, gasoline and other ammable vapors and liquids.

• Keep burner and control compartment clean.

• A yearly examination and cleaning of the venting system
of the solid-fuel burning replace must be performed by a
qualied agency.

• Make a periodic visual check of pilot and burners. Clean and

replace damaged parts.

• Alert children and adults to the hazards of high surface

temperatures and caution them to stay away to avoid burns
or clothing ignition.

• Carefully supervise young children when they are in the

same room as the appliance.

• During manufacture, this burner is treated with certain oils,
lms and bonding agents. These substances are not harmful

but may produce smoke and odors as they burn off during

initial operation of the replace. This is normal. Open a

window during the initial bake out period.

•

Proper installation, burner pan location and log placement
is important to achieve optimum look and performance of
your gas log set. Follow the log assembly sequence for
proper operation.

• Do not operate this log set with glass doors in the closed
position. A replace screen must be in place when the log

set is burning. Adequate combustion air must be provided for

proper venting. All ames should go up and out the top of the
rebox into the ue vent. If any ames oat or curl forward

into the room do not operate appliance. Check for an open

ue and adequate combustion air into the room. A damper
clamp must be installed on the rebox damper to maintain
an open ue. See page 10.

• Young children must be carefully supervised when they are

in the same room as the gas log while in operation. Do not

place stockings, clothing or any ammable material above or
near the replace.

• Do not substitute or use materials other than those supplied

for use with the log set.

WARNING

Follow all gas leak check procedures in this manual, prior
to operation.

WARNING

Fuels used in gas or oil-red appliances, and the products

of combustion of such fuels, contain chemicals known to
the State of California to cause cancer, birth defects, and/
or other reproductive harm. This warning is issued pursu­ant to California Health & Safety Code Sec. 25249.6.

DO NOT ATTEMPT TO DISCONNECT THE GAS OR ANY GAS
FITTING WHILE THIS APPLIANCE IS IN OPERATION.

NEVER leave the decorative gas log set unattended while in
operation.

NEVER allow children to operate this decorative gas log set.

NEVER place hands or ngers on the front-edge of this

decorative gas log set.

NEVER use liquid propane gas in a natural gas unit, or natural
gas in a liquid propane unit.

DO NOT use solid-fuel or lighter uid in any decorative gas log set.

Any safety screen or guard removed for servicing an appliance
must be replaced prior to operating the appliance.

39246-0-0718 Page 5

IMPORTANT SAFETY INFORMATION (CONT'D)

WARNING

Do not use this appliance if any part has been under water.

Immediately call a qualied service technician to inspect

the appliance and replace any part of the control system
and any gas control that has been under water.

All units with gas control valves must be lit by a Safety Pilot. The
pilot is located at the right, rear of the unit.
Follow these instructions exactly when lighting the appliance.
BEFORE LIGHTING, smell around the appliance area for gas. Be

sure to smell next to the oor, as propane gas is heavier than air
and will settle to the oor. Use only your hand to rotate the gas

control knob. Never use tools. If the knob will not turn by hand, do

not try to repair it; call a qualied service technician or installer.
Force or attempted repair may result in a re or explosion.

WARNING

All gas burning appliances produce smoke and carbon mon­oxide gas during operation. These fumes can be harmful if the

appliance is used in any other than a fully vented replace.

WARNING

The Commonwealth of Massachusetts requires that the
chimney ue damper, when used with decorative gas log

sets, be welded open or completely removed. In the Com­monwealth of Massachusetts, this appliance must be in-

stalled by a licensed plumber or gastter.

GAS WARNING ODOR
If a gas leak happens, you should be able to smell the gas
because of the odorant put in the propane gas.
That’s your signal to go into immediate action!

• Do not operate electric switches, light matches, use your phone.

Do not do anything that could ignite the gas.

• Get everyone out of the building, vehicle, trailer, or area. Do

that IMMEDIATELY.

• Close all gas tank or cylinder supply valves.

• Propane gas is heavier than air and may settle in low areas

such as basements. When you have reason to suspect a gas
leak, keep out of basements and other low areas. Stay out until

reghters declare them to be safe.

• Use your neighbor’s phone and call a trained propane gas
service person and the re department. Even though you may

not continue to smell gas, do not turn on the gas again. Do not
re-enter the building, vehicle, trailer, or area.

• Finally, let the service man and reghters check for escaped

gas. Have them air out the area before you return. Properly
trained propane gas service people should repair the leak, then
check and relight the gas appliance for you.

WARNING

Improper installation, adjustment, alteration, service or main­tenance, can cause property damage, personal injury or loss
of life. Refer to the owner’s information manual, provided with
this appliance. Installation and service must be performed by

a qualied installer, service agency or the gas supplier.

39246-0-0718Page 6

SAFETY INFORMATION FOR USERS OF PROPANE GAS

Propane Gas is a ammable gas which can cause res and

explosions. In its natural state, propane is odorless and col­orless. You may not know all the following safety precautions
which can protect both you and your family from an accident.
Read them carefully now, then review them point by point with
the members of your household. Someday when there may not
be a minute to lose, everyone's safety will depend on knowing
exactly what to do. If, after reading the following information,
you feel you still need more information, please contact your
gas supplier.

NO ODOR DETECTED - ODOR FADE
Some people cannot smell well. Some people cannot smell

the odor of the chemical put into the gas. You must nd out if

you can smell the odorant in propane. Smoking can decrease
your ability to smell. Being around an odor for a time can affect your
sensitivity or ability to detect that odor. Sometimes other odors in
the area mask the gas odor. People may not smell the gas odor or
their minds are on something else. Thinking about smelling a gas
odor can make it easier to smell.

The odorant in propane gas is colorless, and it can fade under
some circumstances. For example, if there is an underground

leak, the movement of the gas through soil can lter the odorant.

Odorants in propane gas also are subject to oxidation. This fading
can occur if there is rust inside the storage tank or in iron gas pipes.

The odorant in escaped gas can adsorb or absorb onto or into
walls, masonry and other materials and fabrics in a room. That will
take some of the odorant out of the gas, reducing its odor intensity.

Propane gas may stratify in a closed area, and the odor intensity
could vary at different levels. Since it is heavier than air, there may
be more odor at lower levels. Always be sensitive to the slightest gas
odor. If you detect any odor, treat it as a serious leak. Immediately
go into action as instructed earlier.

SOME POINTS TO REMEMBER

• Learn to recognize the odor of propane gas. Your local pro-
pane gas dealer can give you a “Scratch and Sniff” pamphlet.

Use it to nd out what the propane odor smells like. If you

suspect that your propane gas has a weak or abnormal odor,
call your propane gas dealer.

• If you are not qualied, do not light pilot lights, perform service,

or make adjustments to appliances on the propane gas system.

If you are qualied, consciously think about the odor of propane

gas prior to and while lighting pilot lights or performing service
or making adjustments.

• Sometimes a basement or a closed-up house has a musty

smell that can cover up the propane gas odor. Do not try to
light pilot lights, perform service, or make adjustments in an
area where the conditions are such that you may not detect
the odor if there has been a leak of propane gas.

• Odor fade, due to oxidation by rust or adsorption on walls of

new cylinders and tanks, is possible. Therefore, people should
be particularly alert and careful when new tanks or cylinders
are placed in service. Odor fade can occur in new tanks, or

reinstalled old tanks, if they are lled and allowed to set too
long before relling. Cylinders and tanks which have been out

of service for a time may develop internal rust which will cause
odor fade. If such conditions are suspected to exist, a periodic
sniff test of the gas is advisable. If you have any question

about the gas odor, call your propane gas dealer. A peri­odic sniff test of the propane gas is a good safety measure
under any condition.

• If, at any time, you do not smell the propane gas odorant and

you think you should, assume you have a leak. Then take the
same immediate action recommended above for the occasion

when you do detect the odorized propane gas.

• If you experience a complete “gas out,” (the container is under

no vapor pressure), turn the tank valve off immediately. If the
container valve is left on, the container may draw in some air

through openings such as pilot light orices. If this occurs, some

new internal rusting could occur. If the valve is left open, then
treat the container as a new tank. Always be sure your con­tainer is under vapor pressure by turning it off at the container

before it goes completely empty or having it relled before it is

completely empty.

39246-0-0718 Page 7

GENERAL INFORMATION

Qualied Installing Agency

Installation and replacement of gas piping, gas utilization equipment

or accessories and repair and servicing of equipment shall be per-

formed only by a qualied agency. The term "qualied agency" means
any individual, rm, corporation or company which either in person

or through a representative is engaged in and is responsible for (a)
the installation or replacement of gas piping or (b) the connection,
installation, repair or servicing of equipment, who is experienced in
such work, familiar with all precautions required and has complied
with all the requirements of the authority having jurisdiction.

Commonwealth of Massachusetts: The installation must be

made by a licensed plumber or gas tter in the Commonwealth

of Massachusetts.

The installation and the provisions for combustion and ventilation
air must conform with the National Fuel Gas Code, ANSI Z223.1/
NFPA54* Canadian Installation Code CAN/CGA B149.

*Available from the American National Standards Institute, Inc. 11
West 42nd St., New York, N.Y. 10018.

High Altitude Installation

When installing this unit at an elevation above 2000 feet (in the
United States) it may be necessary to decrease the input rating by

changing the existing burner orice to a smaller size. Generally,

input should be reduced 4 percent for each 1000 feet above sea
level. However, if the heating value of the gas has been reduced,
this general rule may not apply. Check with local gas utility for proper

orice size identication.

For Canadian high altitude applications, this appliance is suitable for
installation at elevations between 0 feet (0m) and 4,500 (1,370m)
without change.

When installing this unit at an elevation above 4500 feet (1,370m)
(in Canada), check with local authorities.

Consult your local gas utility for assistance in determining the proper

orice for location.

39246-0-0718Page 8

PRODUCT SPECIFICATIONS

NATURAL GAS

Millivolt

Regulator pressure setting 4.5"

Gas inlet pressure

Model

Gas

Type

Max. 10.5"

Min. 5.0"

Valve

Type

Orice

Manifold
Pressure

(w.c.)

BFR2124RN Natural Hi/Low #22 4.5" 55,000

BFR30RN Natural Hi/Low #12 4.5" 65,000

PROPANE CONVERSION KIT

Burner Model Valve Type Kit Number

BFR2124RN Hi/Low CKV119

BFR30RN Hi/Low CKV120

NOTE: The air shutter setting for all models is 1/16" open.

BTUH

Max.
Rate

Determining the Correct Burner Size for Your Fireplace

MINIMUM FIREPLACE DIMENSIONS

FACTORY BUILT FIREPLACES

Chimney Height Minimum of 6 Feet

Burner

Model

Rear

WidthADepth

B

Front

WidthCHeight

D

BFR2124RN 26 16 30 20

BFR30RN 30 16 36 20

Minimum

Vent

in Sq.

Inches

49

49

Figure 1

39246-0-0718 Page 9

INTRODUCTION

Introduction

Always consult your local Building Department regarding regu­lations, codes or ordinances which apply to the installation of a

vented decorative gas log set in a solid-fuel burning replace.

This appliance is only for use with the type of gas indicated on
the rating plate.

Instructions to Installer

1. Installer must leave instruction manual with owner after
installation.

2. Installer must have owner ll out and mail warranty card
supplied with the replace.

3. Installer should show owner how to start and operate the

replace.

WARNING

Any change to this appliance or its controls can be danger­ous. Improper installation or use of the appliance can cause

serious injury or death from re, burns, explosion or carbon

monoxide poisoning.

General Information
Any alteration of the original design, installed other than as
shown in these instructions or use with a type of gas not
shown on the rating plate is the responsibility of the person
and company making the change.

Important

All correspondence should refer to complete Model No., Serial
No. and type of gas. This information can be found on the data
plate supplied with the burner.

NOTICE: During initial use of the logs you will detect an odor as
the logs are cured. This is normal.

WARNING

A replace screen must be in place when this appliance is

in operation. The screen shall allow for introduction of com­bustion air.

WARNING

When this decorative gas appliance is used in a replace
equipped with glass doors, the glass doors should remain

open during log set operation. This will maximize the radiant
heat provided to the surrounding area, and minimize over­heating of any valve installation. The glass doors may be
closed when the log set is not in use.

FIREPLACE PREPARATION

• Remove all contents from the burner carton.

• Check the contents of the carton against the parts list in this

manual. Report any missing or damaged parts to your dealer.

• Turn off gas supply to replace or rebox.

• Have the replace oor and chimney professionally cleaned to

remove ashes, soot, creosote or other obstructions.

Have this cleaning performed annually after installation.

•

Seal any fresh air vents or ash clean-out doors located on oor
or wall of replace. If not, drafting may cause pilot outage or

excessive sooting. Use a heat-resistant sealant. Do not seal

chimney ue damper.

Installing Damper Clamp

Remove all ashes or other debris from the replace. If the replace

is equipped with an ash dump be sure to seal the door with furnace
cement or high temperature silicone. Be sure to check the damper

for proper operation and verify that the ue passageway is open.

Attach damper clamp to the vent damper and tighten hold down bolt.

Place the clamp over the lip of the damper and tighten the hold
down bolt until the clamp is securely attached to the damper. This
will prevent the damper from accidentally closing.

Figure 2

39246-0-0718Page 10

GAS SUPPLY

Check all local codes for requirements, especially for the size and

type of gas supply line required.

RECOMMENDED GAS PIPE DIAMETER

Pipe

Length

0-10 feet 1/2-in 3/8-in 1/2-in 3/8-in

10-40 feet 1/2-in 1/2-in 5/8-in 1/2-in

40-100 feet 1/2-in 1/2-in 3/4-in 1/2-in

100-150 feet 3/4-in 1/2-in 7/8-in 3/4-in

NOTICE: Never use plastic pipe. Check to conrm whether your
local codes allow copper tubing or galvanized.

NOTICE: Since some municipalities have additional local codes, it
is always best to consult your local authority and installation code.

Installing a New Main Gas Shut-Off Valve

Each appliance should have its own manual gas shut-off valve.

In the Commonwealth of Massachusetts the gas shut-off valve must
be a T handle type.

A manual main gas shut-off valve should be located in the vicinity

of the unit. Where none exists, or where its size or location is not
adequate, contact your local authorized installer for installation or

relocation.

Compounds used on threaded joints of gas piping shall be

resistant to the action of liqueed petroleum gases. The gas lines

must be checked for leaks by the installer. Testing for leaks on
all exposed connections should be done with leak detection test
solution. After testing is complete, all solution should be cleaned
off. On unexposed connections, a pressure test should be made.

Never use an exposed ame to check for leaks. Appliance must

be disconnected from piping at inlet of control valve and pipe
capped or plugged for pressure test. Never pressure test with

appliance connected; control valve will sustain damage!

A gas valve and ground joint union should be installed in the gas
line upstream of the gas control to aid in servicing. It is required by
the National Fuel Gas Code that a drip line be installed near the gas
inlet. This should consist of a vertical length of pipe tee connected
into the gas line that is capped on the bottom in which condensation
and foreign particles may collect.

The use of the following gas connectors is recommended:

— ANSI Z21.24 Appliance Connectors of Corrugated Metal Tubing

and Fittings

— ANSI Z21.45 Assembled Flexible Appliance Connectors of

Other Than All-Metal Construction

Schedule 40 Pipe

Inside Diameter

Natural Propane Natural Propane

Tubing, Type L

Outside Diameter

Figure 3

The above connectors may be used if acceptable by the authority
having jurisdiction. The Commonwealth of Massachusetts requires

that a exible appliance connector cannot exceed three feet in length.

A gas valve and ground joint union should be installed in the gas
line upstream of the gas control to aid in servicing. It is required
by the National Fuel Gas Code that a drip leg be installed near the
gas inlet. See Figure 4. This should consist of a vertical length of
pipe tee connected into the gas line that is capped on the bottom
in which condensation and foreign particles may collect.

39246-0-0718 Page 11

Figure 4

GAS SUPPLY (CONT'D)

Pressure Testing of the Gas Supply System

1. To check the inlet pressure to the gas valve, use the test gauge

connection described below.

2. The appliance and its individual shutoff valve must be

disconnected from the gas supply piping system during any
pressure testing of that system at test pressures in excess of
1/2 psig (3.5 kPa).

3. The appliance must be isolated from the gas supply piping system

by closing its individual manual shutoff valve during any pressure
testing of the gas supply piping system at test pressures equal
to or less than 1/2 psig (3.5 kPa).

CAUTION

If one of the procedures results in pressures in excess of 1/2
psig (14-in w.c.) (3.5 kPa) on the appliance gas valve, it will
result in a hazardous condition.

Checking Manifold Pressure
Millivolt Natural Gas models will have a manifold pressure of ap-

proximately 3.5-in w.c. (.871kPa) at the pressure regulator outlet
with the inlet pressure to the pressure regulator from a minimum
of 5.0-in w.c. (1.120kPa) for the purpose of input adjustment to a
maximum of 10.5-in w.c. (2.615kPa). Manual Natural Gas models
will have a manifold pressure of approximately 5.3-in w.c. (1.12kPa)
at the pressure regulator outlet with the inlet pressure to the pressure
regulator from a minimum of 6.0-in w.c. (1.74kPa) for the purpose
of input adjustment to a maximum of 10.5-in w.c. (2.615kPa).

Manual

*NOTICE: A test gage connection is located downstream of the
gas appliance pressure regulator for measuring gas pressure. The
connection is a 1/8 inch 3mm) N.P.T. plugged tapping.

Millivolt

*NOTICE: The gas control is equipped with a captured screw-type
test gauge connection.

39246-0-0718Page 12

INSTALLATION

Gas supply system must be installed in accordance with the U.S.
National Fuel Gas Code.
This appliance and its individual shut off valve must be discon­nected from the gas supply piping system during any system
pressure test in excess of 1/2 PSI (3.5 KPA).
Use a system manual shut off valve to shut off the gas supply to
this gas appliance before continuing with installation procedures.

DANGER

To avoid injury and property damage, DO NOT obstruct the

ow of combustion and ventilation air when installing or

operating the appliance.

IMPORTANT

Seal any fresh air vents or ash clean-out doors located on the

oor or wall of the replace. If this is not performed, drafting

may cause pilot outage or excessive sooting. Use a heat-

resistant sealant. DO NOT seal the chimney ue damper.

IMPORTANT

BEFORE YOU BEGIN - Check the gas pressure at the

replace stub to ensure proper minimum gas pressure (see the
specications beginning on page 9 of this manual).

ANCHOR SCREWS

Figure 5

BFR MODEL FRONT AND REAR

IMPORTANT

BEFORE YOU BEGIN - Ensure that the rebox meets the
minimum specications of the appliance (see the specications

beginning on page 9 of this manual).

IMPORTANT

This appliance when rst installed and used may produce

odors. This is normal. Open a window when operating the

appliance for the rst time.

IMPORTANT

This appliance must be installed only in a solid-fuel burning

replace, which contains a working ue and is constructed of

non-combustible materials.

You must secure the gas burner to the replace oor. If not, the

entire unit may move when you adjust the controls. Movement
of unit may cause shifting of the gas logs which leads to
excessive sooting and improper burning. See Figure 5.

Special care is required if you are installing the unit into a
sunken replace. You must raise the replace oor with non-

combustible material to allow access to gas log controls.

This will ensure adequate air ow and guard against sooting.
Raise the replace oor using noncombustible materials.

ASSEMBLY PROCEDURE:

1. Place the burner in the replace or rebox. Make certain the
entire ember burner is inside the front edge of the replace
or rebox.

2. An anchor hole is provided in each burner leg. After cen-

tering the burner, mark the hole positions on the replace/
rebox oor. Drill two 5/32 inch diameter holes approximately

1-1/2 inches deep for masonry screws or 1/8 inch hole for
sheet metal screws.

3. Anchor to the replace/rebox oor using the screws provid­ed. Refer to Figure 5.

Figure 6

39246-0-0718 Page 13

INSTALLATION (CONT'D)

WARNING

Failure to position the parts in accordance with all included
pictures, diagrams and drawings, or failure to use only

parts specically approved with this appliance may result

in property damage or personal injury.

4. Spread the rock wool over the burner. The rock wool should

be broken into uffy quarter-sized pieces.

Figure 7

5. Place the lava rock around the burner assembly.

WARNING

Apply loose material (rockwool and lava rock) per instruction
manual. DO NOT apply extra material not supplied with this
appliance. All previously applied loose material (rock wool)
must be removed prior to reapplication.

CAUTION

DO NOT place rockwool or lava rock in the area of the
safety pilot assembly.

STOP!

The LKF Fiber Log Set and LPR2430 Refractory Log Set are the
only two log sets which are approved for use on these burners.
DO NOT substitute a different log set or deviate from the log
placement sequence.

Refer to the instructions packaged with your Decorative Gas Logs.

6.

Remove all contents from the Decorative Gas Log carton.

7. Check the contents of the carton against the parts list in the
manual. Report any missing or damaged parts to your retailer.

8. Remove any and all protective wrapping from the gas logs.

9. Arrange the decorative gas logs on the burner according to
the instructions.

NOTICE: The Commonwealth of Massachusetts requires that the

chimney ue damper, when used with decorative gas log sets, be

welded open or completely removed.

Figure 8

Figure 9

6. Place remote receiver in the front right corner of rebox and

cover with lava rock as shown in Figure 9.

39246-0-0718Page 14

DOOR OPERATION

CAUTION

Operate the replace with the bifold glass doors in

only the fully open position.

NOTE: Always close the mesh rescreens when operating

the replace with the glass doors fully open.

CORRECT DOOR POSITION WHEN

OPERATING THE FIREPLACE

FULLYOPEN DOORS

Figure 10

INCORRECT DOOR POSITION WHEN

OPERATING THE FIREPLACE

PARTIALLYOPEN DOORS.

WARNING

DO NOT operate the replace with the doors partial­ly open or closed. Operating the replace with the

doors partially open or closed creates a hazardous
situation.

• Partially open doors can cause sooting on front
of the replace.

• Closed doors can cause the glass to overheat

and shatter.

Figure 11

39246-0-0718 Page 15

HI / LOW LIGHTING INSTRUCTIONS

FOR YOUR SAFETY READ BEFORE LIGHTING

WARNING

If you do not follow these instructions exactly, a re or explosion may result causing property damage,

personal injury or loss of life.

A. This appliance has a pilot which must be lighted by hand.

When lighting the pilot, follow these instructions exactly.

B. BEFORE LIGHTING smell all around the appliance area

for gas. Be sure to smell next to the oor because some
gas is heavier than air and will settle on the oor.

WHAT TO DO IF YOU SMELL GAS

• Do not try to light any appliance.

• Do not touch any electrical switch;

do not use any phone in your building.

• Immediately call your gas supplier from a neighbor's

phone. Follow the gas supplier's instructions.

• If you cannot reach your gas supplier, call the re

department.

C. Use only your hand to push in or turn the gas control

knob. Never use tools. If the knob will not push in or

turn by hand, don't try to repair it; call a qualied service
technician. Force or attempted repair may result in a re

or explosion.

D. Do not use this appliance if any part has been under

water. Immediately call a qualied service technician to

inspect the appliance and to replace any part of the control
system and any gas control which has been under water.

LIGHTING INSTRUCTIONS

WARNING

• Any glass doors shall be opened when the appliance is in operation.

• A replace screen must be in place when the appliance is operating and the screen shall have an opening(s) for

introduction of combustion air.

1. STOP! Read the safety information or other side of plate.

2. Push in gas control knob slightly and turn clockwise
to "OFF". Do not force.

3. Turn gas ow adjustment knob clockwise either

manually or with remote control to "OFF".

4. Wait ten (10) minutes to clear out any gas. Then smell for

gas, including near oor. If you smell gas, STOP! follow "B"

in the safety information on other side. If you do not smell
gas, go to the next step.

5. Find pilot - the pilot is attached to the rear-right of the burner.

6. Turn gas control knob counterclockwise to "IGN".

7. Depress and turn gas control knob counterclockwise
to "PILOT". A spark is produced when gas

control knob is turned between "IGN" and "PILOT".
Repeatedly depress and turn gas control knob between
"IGN" and "PILOT" until pilot is ignited. Continue to hold
the control knob in for about one (1) minute after pilot is lit.
Release knob and it will pop back up. Pilot should remain
lit. If it goes out repeat steps 2 through 7.

• If knob does not pop up when released, stop and
immediately call your service technician or gas supplier.

• If the pilot will not stay lit after several tries, turn the
gas control knob to "OFF" and call your service.

TO TURN OFF GAS TO APPLIANCE

8. Attention! Gas control has an INTERLOCK latching device.
When the pilot is initially lit and the safety magnet is

energized (pilot stays on) the INTERLOCK latching device

becomes operative. If the gas control is turned to the "OFF"

position or gas ow to the appliance is shut off, the pilot
cannot be relighted until the safety magnet is de-energized

(approximately 60 seconds). There will be an audible "click"

when the safety magnet in the gas control is de-energized.

Pilot can now be relighted. Repeat step 2 through 7.

9. Turn gas control knob counterclockwise to "ON".

10. Turn gas ow adjustment knob counterclockwise

either manually or with remote control between

"OFF" and "ON" to adjust ame height.

1. Set the ON/OFF switch to "OFF".

2. Push in gas control knob slightly and turn clockwise
to "OFF". Do not force.

39246-0-0718Page 16

PILOT AND MAIN BURNER FLAME CHARACTERISTICS

Pilot Flame Pattern
Figure 12 shows a correct pilot ame pattern. The correct ame

will be blue and will extend beyond the thermocouple/thermopile.

The ame will surround the thermocouple/thermopile just below
the tip. A slight yellow ame may occur where the pilot ame and
main burner ame meet.

After use, cleaning of the pilot burner may be required for the proper

ame. The pilot orice can be cleaned with high pressure air or
by placing under running water. Pilot orice must be dry before

replacement. Use canned air to clean inside the pilot after the pilot

orice has been removed.

To Remove Pilot Orice

1. Disconnect the pilot supply line at the pilot burner.

2. Remove pilot orice from pilot burner. It may be necessary to
tap on pilot burner in order to remove the pilot orice.

Pilot Flame Pattern

Figure 12

If pilot ame pattern is incorrect -

• See Troubleshooting, page 21.

Main Burner Flame Pattern

The main burner ame will be yellow with a blue base.

Main Burner Flame Ignition and Extinction

When the main burner is ignited it will take a few seconds for the

full ame pattern to develop.

When the main burner is extinguished it will take a few seconds for

the ames to disappear. It is normal to have the ames burn down

near the rock wool, as the remaining gas is burned.

39246-0-0718 Page 17

HI / LOW (BFR) WIRING

NOTICE: Thermostats are not approved on vented decorative
appliances.

Label all wires prior to disconnection when servicing controls. Wiring
errors can cause improper and dangerous operation. Verify proper
operation after servicing.

The gas valve does not require 24 or 110 volts. See pages 19 - 21
for remote control instructions.

It is important to use wire of a proper gauge for the length of the wire:

RECOMMENDED WIRE GAUGES

Maximum Length Wire Gauge

1' to 10' 18

10' to 25' 16

25' to 35' 14

Remote Receiver

Use the following steps to place the remote receiver adjacent to
the gas valve.

Attention:

1. The remote receiver cannot be placed behind the gas valve and
burner assembly.

2. When facing the appliance, the remote receiver must be placed
in the right side rebox, toward the front.

Wiring Diagram

Figure 13

NOTICE: Do not let remote control receiver come in contact with
burner assembly.

Refer to remote control installation and operating instructions for
more details on remote control.

39246-0-0718Page 18

REMOTE OPERATION

APPLICATION

GV34 is a servo motor operated valve with remote control

allowing for innite adjustment from low re to hire re.

GENERAL NOTES

Radio Frequency Remote

868 MHz for Europe; 915 MHz for U.S. (FCC ID:

UX5-R300) and for Canada (IC: 4943-R300).
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1)
This device may not cause harmful interference, and
(2) This device must accept any interference received,
including interference that may cause undesired operation.

Changes or modications not expressly approved by the

party responsible for compliance could void the user's
authority to operate the equipment.

Batteries ­Remote Handset:

2 X 1.5V "AAA"
(quality alkaline
recommended)

Batteries ­Receiver:

4 X 1.5V "AA"
(quality alkaline
recommended).

Battery
Replacement

Battery
replacement is
recommended
at the beginning
of each heating
season. Do not
use metal tools to
remove batteries.
Using a metal tool
could cause a short
that may damage
the receiver.

Location Of
Receiver

See page 14.

STANDARD HANDSET FEATURES

AM
PM

°F
°C

Figure 14:

R300 Standard

Model, Patented

LCD Icon Features And Description

Sleep Mode Icon. After 8 hours of no

signal between the handset and the
receiver, valve runs to pilot and Sleep
Mode icon is displayed.

Ambient Temperature Display: Indicates
the current room temperature. °F or °C

Child Safety Lock: When ON (icon
showing), the right button must be pushed
twice within 0.5 seconds to increase the

ame height.

Battery Life Indicator: 4 bars indicates a
fully charged battery.

Clock Mode: Set to 12 or 24 hour clock.

Communication Indicator: Indicates the

handset is transmitting to the receiver.

INITIAL SETUP

SETTING THE ELECTRONIC CODE

Radio Frequency Remote

A code is selected automatically for all Mertik Maxitrol
electronics from among 65,000 random codes available.

On initial and subsequent receiver battery changes, the
receiver has to learn the code of the handset.

Figure 15:

R300 Standard

Model Icons

39246-0-0718 Page 19

• Power up Handset

• Power up Receiver (LED blinks).

• While blinking, press any button.

• When the Receiver LED stops blinking, the code is set.

NOTE: These remote handset and receiver are not
interchangeable with previous versions. For all lighting
instructions please refer to appliance manufacturer's
instructions.

REMOTE OPERATION (CONT'D)

WARNING

Read through this entire warning before attempting
initial setup / programming.

A red number/icon indicates the icon is blinking. This
will help determine which menu item is being set or
programmed.

When programming a menu item, use the right (up)
button ONLY. Pressing the left (down) button will
cause the programming menu to skip to the next
menu item. If you accidentally skip to the next menu
item, you must cycle through all the menu items to
return to the item you were programming.

When adjusting a menu item, the number will scroll
up only (1, 2, 3...) and will cycle back to the beginning
number.

15 seconds of inactivity will cause the remote to
automatically go to operation mode. Follow Step 1.
INITIAL SETUP - PROGRAMMING MODE to return to
programming mode. Any changes will be saved each
time you exit programming mode.

INITIAL SETUP - PROGRAMMING MODE

INITIAL SETUP - PROGAMMING MODE (CONT'D)

SETTING THE MINUTES

:

SETTING CHILD SAFETY LOCK

This concludes your basic programming. The remote will
automatically save your changes and go to operation
mode after 15 seconds of inactivity.

STANDARD HANDSET OPERATION

FLAME HEIGHT ADJUSTMENT

4. Press

• Press (down) button to set

5. Set Child Safety Lock either ON or

• Press (up) button to set Child

Minutes. 00-59.
NOTE: Use right (up) button only.
Numbers scroll up (1, 2, 3...) to 59
then cycle back to 00.

and scroll to the next menu item.

OFF.

Safety Lock ON (icon showing) or
OFF.

(up) button to set

• Press

• Press (down) to scroll through menu items.

• Press (up) to adjust menu items.

SETTING °F OR °C

SETTING 12 HOUR OR 24 HOUR MODE

SETTING THE HOUR

(until screen blinks) to enter Programming Mode.

(both buttons) and hold for 5 seconds

1. Press (up) button to choose
either °F or °C.

• Press (down) button to set
and scroll to the next menu item.

2. Press (up) button to choose
either “12” or “24”.

• Press (down) button to set
and scroll to the next menu item.

3. Press (up) button to set the

AM

Hour, 1-12 or 0-23.
NOTE: Use the (up) button only.
Numbers scroll up (1, 2, 3,...) to 12
or 23 then cycle back to 1 or 0.

• Press (down) button to set
and scroll to the next menu item.

PAGE 3

• To turn the main burner ON or to increase the ame

height, press the (up) button.

• To decrease the ame height, press the (down)
button or turn main burner OFF.

39246-0-0718Page 20

REMOTE OPERATION (CONT'D)

SLEEP MODE

After 8 hours of no signal between the handset and the
receiver valve runs to pilot and the Sleep Mode icon is
displayed.

TURN OFF GAS TO APPLIANCE

Access the gas control.

Turn the main valve knob clockwise to the PILOT
position. Push in knob; turn and release. Continue turning
to the OFF full clockwise position.

Replace appliance accessibility cover (if applicable).

MANUAL VALVE OPERATION

1. STOP! Read the safety information included before
proceeding.

2. Turn main valve knob to the OFF full clockwise

position.

3. Turn the MANUAL knob to the full clockwise
position.

4. Wait ve (5) minutes to clear out any gas. Verify that
no gas is in the area around the appliance, including

near the oor. If you detect gas STOP! Follow
Warnings (see pg. 16) under “What to do if you
smell gas”. If no gas is present, proceed to step 5.

5. Turn main valve knob slightly counterclockwise

towards the IGN position unitl it stops, then

press down and continue turning counterclockwise

to the pilot position. Continue to hold down
knob for 10 seconds after pilot burner has been lit. If
pilot does light, steps 1 and 2 may be repeated.
NOTE: If the pilot does not stay lit after several tries,
turn main valve knob to the PILOT position. Push in
knob; turn and release. Continue turning to the OFF
full clockwise position and proceed to step 7.

6. Upon lighting, release knob and turn main valve knob
fully counterclockwise to ON position.

7. If the appliance will not operate, follow the
instructions “Turn Off Gas to Appliance”.

MANUAL FLAME HEIGHT OPERATION

The motorized valve is equipped with a slip clutch allowing

manual adjustment of the main burner by turning the
manual knob. When turning the manual knob, do not force.

STANDBY PROCEDURE

Turn main valve knob clockwise to Pilot position,

allowing only pilot gas to ow.

39246-0-0718 Page 21

MAINTENANCE AND SERVICE

Maintenance

The Decorative Gas Log Set should be thoroughly inspected at

least once a year by a qualied technician.

At the beginning of each season, check for:

• Chimney ue or vent pipe is drawing properly, and that vent

pipe connections are tight.

• Blockages at the chimney or vent termination.

• Creosote and soot build-up in chimney and/or vents (clean if

necessary).

• Inspect the pilot and burners.

• Remove dust, cobwebs, pet hair or other debris from the
replace.

• Check for gas leaks. See page 11.

The burner system has been adjusted for proper operation at the
factory. No adjustment is necessary, other than altitude de-rate or

pilot ame.

WARNING

NEVER enlarge valve orices or burner ports.

Sooting

Some sooting of your log set is normal, adding to the appearance
of burned wood. If excessive sooting accumulates, clean the logs
using either of the following options::

A.

When the logs are cold, remove logs from burner, brush the
soot off with a brush. Do not use water or soot cleaners.

B. When the logs are cold, remove logs from burner. Take

logs outside and remove soot with an air hose. Refer to
Installation Instructions supplied with logs for re-installa­tion information.

Cleaning

Keep the control area, logs and burner area surrounding the logs clean.

THE LOGS CAN GET VERY HOT— HANDLE ONLY WHEN COOL.

Always keep the appliance area clear and free from combustible

materials, gasoline, and other ammable vapors and liquids.

Never obstruct the ow of combustion and ventilation air. Keep the

front of the appliance clear of all obstacles and materials.

Inspecting Venting System

A vented replace venting system is designed and constructed
to develop a positive ow adequate to remove ue gases to the

outside atmosphere.

Any foreign objects in the venting system, may cause ue gases
to ow into the room.

Periodic examination and/or cleaning of the venting system of the

solid-fuel burning replace must be done by a qualied service
person. Visually inspect the damper and ue area for excessive

soot build-up. This soot (carbon) may be removed by brushing with
a soft bristle brush.

39246-0-0718Page 22

TROUBLESHOOTING

PROBLEM OBSERVED POSSIBLE CAUSE CORRECTIVE MEASURE

Gas odor during setup Gas Leak

Gas odor before rst ignition Gas Leak

No gas to pilot Make sure gas is on, in pilot position

Thermocouple not hot Depress valve knob for at least 1 minute

Pilot will not ignite, or will not
stay lit

Delayed ignition

Burner does not light but pilot
remains on

Burner lights but does not
stay lit while pilot remains on

Burner & pilot light but will not
stay on

Incorrect burner ame

Backre of burner

Appliance produces unwanted
odors

Logs appear to smoke

Whistle noise from appliance

Improper pilot ame adjustment See Pilot Characteristics - adjust ame

Loose connections on the thermocouple Check gas connections

Faulty pilot or thermocouple Replace Safety Pilot

Faulty valve Replace Valve

Low gas pressure Check gas supply pressure

Clogged or dirty burner ports Clean burner ports

Blocked orice Check orice opening

Faulty valve Replace valve

Low gas pressure Check gas supply pressure

Clogged or dirty burner ports Clean burner ports

Blocked orice Check orice opening

Faulty pilot or thermocouple Replace safety pilot

Faulty valve Replace valve

Low gas pressure Check gas supply pressure

Faulty valve Replace valve

Faulty pilot or thermocouple Replace Safety pilot

Clogged or dirty burner ports Clean burner ports

Low gas pressure Check gas supply pressure

Not enough fresh air for pilot Open door or window - ventilate

Faulty valve Replace valve

Faulty pilot or thermocouple Replace safety pilot

Clogged or dirty burner ports Clean burner ports

Remote control overheating Move away from ame

Remote control batteries failing Replace batteries

Incorrect gas supply or pressure Check gas supply pressure

Blocked orice Check orice opening

Clogged or dirty burner ports Clean burner ports

Faulty valve Replace valve

High altitude Adjust orice size for altitude

Blocked orice Check orice opening

Clogged or dirty burner ports Clean burner ports

Low gas pressure Check gas supply pressure

Vapors from paint, hair spray, glues, etc. Ventilate room

Initial burn-off of manufacturing chemicals Ventilate room

Vapors from manufacturing chemicals Ventilate room

Logs curing See “Curing of Refractory Logs”

Air in gas line Bleed lines

Control knob not in fully open position Open control knob to full position

Spiral gas ex line Replace gas feed line

What To Do If You Smell Gas

• Do not try to light any appliance. • Do not touch any
electrical switch; do not use any phone in your building. •
Immediately call your gas supplier from a neighbor’s phone.
Follow the gas supplier’s instructions. • If you cannot reach
your gas supplier, call the re department.

39246-0-0718 Page 23

BFR PARTS LIST AND EXPLODED VIEW

WARNING

Failure to position the parts in accordance with these

diagrams or failure to use only parts specically

approved with this appliance may result in property
damage or personal injury.

INDEX NO. PART NO. DESCRIPTION USED ON

1 11788 Decorative Rock BFR2124 BFR30

2 15496 Rock Wool, .75 oz BFR2124 BFR30

3 38633 Valve Bracket, Hi/Low BFR2124 BFR30

4

5 P253 Fitting, Orice, 90° Angle BFR2124 BFR30

6

7 R12602 Valve, NAT Maxitrol GV34 BFR2124 BFR30

8 R11977 Venturi Gasket BFR2124 BFR30

9 R11978 Venturi BFR2124 BFR30

10 R12052 Pilot w/ Thermopile - NG BFR2124 BFR30

11 R12059 Nipple, 3/8 X 3/8 X 1 Black Iron BFR2124 BFR30

12 R12217

13 R12219

14

15 R6207 Elbow 5/16 X 3/8 90 BFR2124 BFR30

16 39028 Electrode Bracket BFR2124 BFR30

17 R2809 Damper Clamp BFR2124 BFR30

18 R1155 Electrode BFR2124 BFR30

19 R7624 Air Shutter BFR2124 BFR30

20 R12635 Remote And Receiver BFR2124 BFR30

21

NS

38340 Tube Assembly, 2124 BFR2124

38665 Tube Assembly, 30 BFR30

P273 Orice, #22 BFR2124

P325 Orice, #12 BFR30

Fitting, 1/2 Flare X 3/8 NPT Internal Threads

Flex Line, Non-Whistling 16 Inch X 1/2 Flare

R12624 Grate Weldment, 24 BFR2124

R12625 Grate Weldment, 30 BFR30

39114 Burner Assembly BFR2124

39115 Burner Assembly BFR30

38898 Fiber Heat Sink BFR2124

38899 Fiber Heat Sink BFR30

BFR2124 BFR30

BFR2124 BFR30

39246-0-0718Page 24

MASTER PARTS DISTRIBUTOR LIST

To Order Parts Under Warranty, please contact your local Empire dealer. See the dealer locator at www.empirecomfort.com. To provide war­ranty service, your dealer will need your name and address, purchase date and serial number, and the nature of the problem with the unit.

To Order Parts After the Warranty Period, please contact your dealer or one of the Master Parts Distributors listed below. This list changes
from time to time. For the current list, please click on the Master Parts button at www.empirecomfort.com.

Please note: Master Parts Distributors are independent businesses that stock the most commonly ordered Original Equipment repair
parts for Heaters, Grills, and Fireplaces manufactured by Empire Comfort Systems Inc.

Dey Distributing

1401 Willow Lake Boulevard
Vadnais Heights, MN 55101

Phone: [phone]
Toll Free: 800-397-1339
Website: www.deydistributing.com
Parts: Heater, Hearth and Grills

East Coast Energy Products

10 East Route 36
West Long Branch, NJ 07764

Phone: [phone]
Toll Free: 800-755-8809
Fax: [phone]
Website: www.eastcoastenergy.com
Parts: Heater, Hearth and Grills

HOW TO ORDER REPAIR PARTS

F. W. Webb Company

200 Locust Street
Hartford, CT 06114

Phone: [phone]
Toll Free: 800-243-9360
Fax: [phone]
Toll Free Fax: [phone]
Websites: www.fwwebb.com & www.victormfg.com
Parts: Heater, Hearth and Grills

Parts Not Under Warranty

Parts can be ordered through your Service Person, Dealer, or a Master Parts Distributor. See this page for the Master Parts Distribu­tors list. For best results, the service person or dealer should order parts through the distributor. Parts can be shipped directly to the

service person/dealer.

Warranty Parts

Warranty parts will need a proof of purchase and can be ordered by your Service Person or Dealer. Proof of purchase is required for
warranty parts.

All parts listed in the Parts List have a Part Number. When ordering parts, rst obtain the Model Number and Serial Number from the

name plate on your equipment. Then determine the Part Number (not the Index Number) and the Description of each part from the
following illustration and part list. Be sure to give all this information . . .

Appliance Model Number Part Description

Appliance Serial Number Part Number

Type of Gas (Propane or Natural)

Do not order bolts, screws, washers or nuts. They are standard hardware items and can be purchased at any local hardware store.

Shipments contingent upon strikes, res and all causes beyond our control.

39246-0-0718 Page 25

WARRANTY

Empire Comfort Systems Inc. warranties this hearth product to be free from defects at the time of purchase and for the periods specied
below. Hearth products must be installed by a qualied technician and must be maintained and operated safely, in accordance with the
instructions in the owner’s manual. This warranty applies to the original purchaser only and is not transferable. All warranty repairs must
be accomplished by a qualied gas appliance technician.

Limited Lifetime – Refractory Logs

Should any part fail because of defective workmanship or material during the normal life of this product, Empire will repair or

replace at Empire’s option.

Limited Five-Year Parts Warranty – Burners, Grates, Ceramic Fiber Logs

Should any part fail because of defective workmanship or material within ve years from the date of purchase, Empire will repair
or replace at Empire’s option.

Limited Two-Year Parts Warranty – Valves

Should the valve fail because of defective workmanship or material within two years from the date of purchase, Empire will repair

or replace at Empire’s option.

Limited One-Year Parts Warranty – Remote Controls, Accessories, and Parts

Should any remote control, thermostat, accessory, or other part fail because of defective workmanship within one year from

the date of purchase, Empire will repair or replace at Empire’s option.

Duties of the Owner

The appliance must be installed by a qualied installer and operated in accordance with the instructions furnished with the

appliance. A bill of sale, cancelled check, or payment record should be kept to verify purchase date and establish warranty
period. Ready access to the appliance for service.

What Is Not Covered

Damages that might result from the use, misuse, or improper installation of this appliance.
Travel, diagnostic costs and freight charges on warranted parts to and from the factory.
Claims that do not involve defective workmanship or materials.

Unauthorized service or parts replacements.

Removal and reinstallation cost.
Inoperable due to improper or lack of maintenance.

How To Get Service

To make a claim under this warranty, please have your receipt available and contact your installing dealer. Provide the dealer

with the model number, serial number, type of gas, and purchase verication. The installing dealer is responsible for providing

service and will contact the factory to initiate any warranted parts replacements. Empire will make replacement parts available
at the factory. Shipping expenses are not covered.
If, after contacting your Empire dealer, service received has not been satisfactory, contact: Consumer Relations Department,
Empire Comfort Systems Inc., PO Box 529, Belleville, Illinois 62222, or send an e-mail to [e-mail] with
“Consumer Relations” in the subject line.

Your Rights Under State Law

This warranty gives you specic legal rights, and you may also have other rights, which vary from state to state.

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APPLIANCE SERVICE HISTORY

Date Dealer Name Service Technician Name Service Performed/Notes

39246-0-0718 Page 27

Empire Comfort Systems Inc.
Belleville, IL

If you have a general question
about our products, please e-mail
us at [e-mail].

If you have a service or repair
question, please contact your dealer.

www.empirecomfort.com

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