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INSTALLATION INSTRUCTIONS
GAS-FIRED
AND OWNER'S MANUAL
The White Mountain Log Collection
STACKED AGED OAK
INSTALLER: Leave this manual with the appliance.
CONSUMER: Retain this manual for future reference.
WARNINGS
If the information in this manual is not followed exactly,
a re or explosion may result causing property damage,
personal injury or loss of life.
– Do not store or use gasoline or other ammable
and liquids in the vicinity of this or any other appliance.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone
in your building.
• Immediately call your gas supplier from neighbor’s
phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the re department.
vapors
LOG SET FOR UNVENTED
GAS LOG HEATER
OR
VENTED DECORATIVE APPLIANCE
MODELS
LS18SRAO-1
LS24SRAO-1
LS30SRAO-1
Log sets comply with ANSI Z21.11.2 Unvented Heaters and
also comply with ANSI Z21.60 Decorative Vented Appliances
for Solid Fuel Burning Fireplaces. State or local codes may
only allow operation of log sets in a vented conguration.
Check your state or local codes.
WARNING: If not installed, operated and maintained in accordance with the manufacturer's instructions, this product
could expose you to substances in fuel or from fuel combustion which can cause death or serious illness.
The QR Code below provides a link to our helpful
“how-to” video. To get started, scan the code with
your smart phone or tablet.
– Installation and service must be performed by a qualied
installer, service agency or the gas supplier.
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TABLE OF CONTENTS
SECTION PAGE
IMPORTANT INSTALLATION GUIDELINES ............................................................3
GENERAL INFORMATION ......................................................................................3
REQUIREMENTS FOR CANADA ............................................................................ 4
LOG IDENTIFICATION ............................................................................................5
LOG PLACEMENT ..............................................................................................6-14
EMBER PLACEMENT - ALL BURNERS ................................................................15
PLACEMENT OF GLOWING EMBERS LS18SRAO-1 .....................................16-17
PLACEMENT OF GLOWING EMBERS LS24SRAO-1 .....................................18-19
PLACEMENT OF GLOWING EMBERS LS30SRAO-1 .....................................20-21
PARTS LIST & PARTS VIEW .................................................................................22
MASTER PARTS DISTRIBUTOR LIST .................................................................. 23
HOW TO ORDER REPAIR PARTS ........................................................................23
30583-1-1013Page 2
Page 3
IMPORTANT INSTALLATION GUIDELINES
Proper Log Placement
Log placement is critical to proper burner performance. Logs must
be correctly positioned onto the burner. The photos in this manual
show the proper pinned position for logs on this set. Owners need to
be shown proper log placement and instructed not to move the logs.
Logs must t rmly onto the burner when positioned as shown in
the photos. Misformed logs or logs with sloppy pin holes must be
replaced.
Proper Placement of Rock Wool and Decorative Lava Rock
Rock wool can be added to burners for a glowing ember effect.
It must be positioned only on the front portion of the burner. The
photos in this manual show the proper placement of rock wool.
Decorative lava rock or small wood pieces should never be placed
on the burner. These items are only for placement on the oor of
the replace or rebox.
Proper Primary Airow into Burner
For proper burner operation and ame appearance, the ow of
primary air into the venturi tube, located on the rear of the burner,
must not be reduced. This ow of air is reduced if dirt, lint or other
obstructions build-up around or inside the venturi. Any obstruction
in the venturi tube area must be removed. The ow of air into the
venturi is also reduced if the gas orice isn’t centered in the venturi
inlet and/or is not aligned with the venturi. Any misalignment of the
burner orice may be corrected by bending the shutter cap holding
the orice to the inlet of the venturi tube.
Ceiling Fans, Portable Fans or Logs Installed Near Cold Air
Returns
Ceiling fans or oscillating oor type fans need to be monitored
during the operation of vent-free logs. If the air blows directly into
the ame causing it to impinge on the log set, or rebox, it should be
turned off or redirected. Ceiling fans could be reversed to possibly
eliminate ame impingement, and the oor fan could be redirected.
Upon installation, be aware of any cold air returns or vents in the
proximity of the log set. Any draft created around a vent-free log
set can cause the ame to impinge on the log and create a sooting
situation.
WARNING: Do not allow fans to blow directly into the replace.
Avoid any drafts that alter burner ame patterns.
WARNING: Do not use a blower insert, heat exchanger insert or
other accessory not approved for use with this heater.
Candles
Avoid the use of scented or decorative candles while the log set is
in operation. Candles produce a residue in the air that creates a
soot like substance. Burning candles while the log set is operating
magnies the problem. It should be noted that candles, in general,
produce soot. The amount of time burned and the quantity of candles
burned will determine the amount of soot produced and deposited.
Make Owners Aware of Proper Log Set Operation
Properly installed and properly maintained log sets do not deposit
soot on the logs. If users see soot appear on a log, call for service.
Do not continue to operate the log set.
Sunken Fireplace
If installing this unit into a sunken replace, you must raise the
oor to insure adequate airow and guard against sooting. Raise
replace oor using a non-combustible material, which is secure.
Glass Doors
Make sure that glass doors are open during all operations of the
logset. The opening of the glass door frame should be the dimension
used for the minimum front opening of the rebox.
Woodburning Fireplaces
The interior of the rebox and the chimney should be cleaned and
free of all creosote before installing a gas burning log set. Creosote
will soften when heated and can drop on the logset causing odors
and possibly sooting.
WARNING: Before installing in a solid-fuel burning replace, the
chimney ue and rebox must be cleaned of soot, creosote, ashes
and loose paint by a qualied chimney cleaner.
GENERAL INFORMATION
Qualied Installing Agency
Installation and replacement of gas piping, gas utilization
equipment or accessories and repair and servicing of equip-
ment shall be performed only by a qualied agency. The term
"qualied agency" means any individual, rm, corporation,
or company that either in person or through a representa-
tive is engaged in and is responsible for (a) the installation,
testing, or replacement of gas piping or (b) the connection,
installation, testing, repair, or servicing of equipment; that is
experienced in such work; that is familiar with all precautions
required, and that has complied with all the requirements of
the authority having jurisdiction.
The installation must conform with local codes or, in the
absence of local codes, with the National Fuel Gas Code,
ANSI Z223.1/NFPA54.*
*Available from the American National Standards Institute, Inc. 11 West
42nd St., New York, N.Y. 10018.
30583-1-1013 Page 3
State of Massachusetts: The installation must be made
by a licensed plumber or gas tter in the Commonwealth
of Massachusetts.
Sellers of unvented propane or natural gas-red supplemental room heaters shall provide to each purchaser a
copy of 527 CMR 30 upon sale of the unit.
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REQUIREMENTS FOR CANADA
This unit cannot be installed in a UNVENTED application, this
unit can only be installed as a VENTED application with these
requirements.
IMPORTANT SAFETY INFORMATION
This unit complies with ANSI Z21.60 and CGA 2.26 Decorative
Gas Appliances For Installation In Solid Fuel Burning Fireplaces.
Do not burn wood or solid fuels in a replace where a decorative
gas log set is installed. This appliance is for installation only in
a solid fuel burning replace, masonry replace or manufactured
replace.
Warning: Any modication to this gas log set or to controls can
be dangerous. Improper installation or use of the gas log set can
cause serious injury or death from re, burns, explosion or carbon
monoxide poisoning.
1. Please follow all local codes regarding installation, combus-
tion and ventilation air or in the absence of local codes follow
the National Fuel Gas Code ANSI Z223.1(U.S. installation), or
CAN/CGA-B149, Installation Code (Canada installation).
2. Proper installation, burner pan location and log placement is
important to achieve optimum look and performance of your
gas log set. The logs have been designed for easy location
and placement on the grate and must be followed for proper
operation.
3. Do not operate this log set with glass doors in the closed po-
sition. A replace screen must be in place when the log set
is burning. Adequate combustion air must be provided for
proper venting. All ames should go up and out the top of the
rebox into the ue vent. If any ames oat or curl forward into
the room do not operate appliance. Check for an open ue
and adequate combustion air into the room. A damper clamp
must be installed on the rebox damper to maintain an open
ue vent condition. Refer to page replace owners manual
INSTALLING DAMPER CLAMP section.
4. Young children must be carefully supervised when they are in
the same room as the gas log while in operation. Do not place
stockings, clothing or any ammable material above or near
the replace.
5. Do not substitute or use materials other than those supplied
for use with the log set.
6. Also refer to IMPORTANT SAFETY INFORMATION in the
replace Owner's Manual.
WARNING; DO NOT OPERATE THIS GAS LOG SET WITH
GLASS DOORS CLOSED
• Clothing or other ammable material should not be placed on
or near the appliance.
• Do not place trash or other articles on the log set during operation.
• During manufacturing, fabricating and shipping, various components of this appliance are treated with certain oils, lms or
bonding agents. These bonding agents are not harmful but
may produce annoying smoke and smells as they are burned
off during initial operation of the appliance. This is a normal
temporary occurrence. A window should be opened during the
initial bake out period.
• Keep burner and control compartment clean.
• WARNING: Before installing in a solid fuel burning replace,
the chimney ue and rebox must be cleaned of soot, creosote, ashes and loose paint by a qualied chimney cleaner.
• Installation and repair should be done by a qualied service
person. The appliance should be inspected before use and
at least annually by a qualied service person. More frequent
cleaning may be required due to excessive lint from carpeting,
bedding materials, etc. It is imperative that control compartments, burners and circulating air passageways of the appli-
ance be kept clean.
• Do not put anything around the replace that will obstruct the
ow of ventilation air.
• Do keep the appliance area clear and free from combustible
material, gasoline and other ammable vapors and liquids.
• A yearly examination and cleaning of the venting system of
the solid-fuel burning replace must be performed by a qualied agency.
• Do make a periodic visual check of pilot and burners. Clean
and replace damaged parts.
• Do not use this appliance if any part has been under water.
Immediately call a qualied service technician to inspect the
appliance and to replace any part of the control system and
any gas control which has been under water.
• Never burn solid fuels in replace where a gas log set is installed.
• This unit complies with ANSI Z21.60 Decorative Vented Appliances for Solid Fuel Burning Fireplaces. State or local codes
may only allow operation of this appliance in a vented conguration. Check your state or local codes.
30583-1-1013Page 4
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LOG IDENTIFICATION
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LOG PLACEMENT
Before you begin: Do not, handle these logs with your bare hands! Always wear gloves to prevent skin irritation. After handling
logs, wash your hands gently with soap and water.
All Logs
The positioning of the logs is critical to the safe and clean operation of this heater. Sooting and other problems may result if
the logs are not properly and rmly positioned in the appliance.
Refer to Figure 1 for the following warning.
Warning: Failure to position the parts in accordance with this diagram or failure to use only parts specically approved
with this appliance may result in property damage or personal injury.
Attention: Refer to Page 22 Parts List and Parts View to order logs
for your appropriate model number.
Apply loose material (glowing embers) per appropriate Installation
Instructions and Owner's Manual. Replacement of loose material
(glowing embers) must be purchased from Empire Comfort Systems,
Inc. Application of excess loose material (glowing embers) may
adversely affect performance of the heater. WARNING: All previously
applied loose material must be removed prior to reapplication.
Replacement Loose Material (glowing embers) Part Number
LS18SRAO 15999
LS24SRAO 15970
LS30SRAO 15970
Log Placement
LS(18, 24, 30)SRAO Logs
Figure 1
The following WARNING applies when log set is installed
onto an unvented gas burner assembly.
WARNING: This appliance is equipped for (natural or
propane) gas. Field conversion is not permitted.
Scan this code to see the log assembly video.
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LOG PLACEMENT
1. Place Back Ember Log (A) between the rear log support shelf and the main burner pan. The left side of the Back Ember Log will
set on the venturi shield.
TOP VIEW
Scan this code to see the log assembly video.
FRONT VIEW
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LOG PLACEMENT
2. Place the Back Right Log (B) so that it sets on Back Ember Log (A) and the main burner pan. The back of the Back Right Log will
rest against the rear log support shelf.
TOP VIEW
Scan this code to see the log assembly video.
FRONT VIEW
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LOG PLACEMENT
3. Place the Back Left Log (C) on the left side of the burner pan. The right side of the Back Left Log (C) ts into the cut out on the
Back Ember Log (A).
TOP VIEW
Scan this code to see the log assembly video.
30583-1-1013 Page 9
FRONT VIEW
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LOG PLACEMENT
4. Place the Front Left Log (D) onto the two front left pins on the burner pan.
TOP VIEW
Scan this code to see the log assembly video.
FRONT VIEW
30583-1-1013Page 10
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LOG PLACEMENT
5. Place the Front Right Log (E) onto the two front right pins on the burner pan.
TOP VIEW
Scan this code to see the log assembly video.
FRONT VIEW
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LOG PLACEMENT
6. Place the Top Middle Log (F) into the right recess on the Back Left Log (C) and the left end of the Right Front Log (E).
Scan this code to see the log assembly video.
TOP VIEW
FRONT VIEW
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LOG PLACEMENT
7. Place the Top Left Log (G) into the left recess on the Back Left Log (C) and the recess on the Front Left Log (D).
TOP VIEW
Scan this code to see the log assembly video.
FRONT VIEW
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LOG PLACEMENT
8. Place the Top Right Log (H) into the recess on the Back Right Log (B) and right recess on the Front Right Log (E).
Scan this code to see the log assembly video.
TOP VIEW
FRONT VIEW
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EMBER PLACEMENT - ALL BURNERS
TOP VIEW
FRONT VIEW
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PLACEMENT OF GLOWING EMBERS LS18SRAO-1
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PLACEMENT OF GLOWING EMBERS LS18SRAO-1
Do not cover any large front ports with glowing embers.
Area for glowing embers.
Do not cover any large rear ports with glowing embers.
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PLACEMENT OF GLOWING EMBERS LS24SRAO-1
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PLACEMENT OF GLOWING EMBERS LS24SRAO-1
Do not cover any large front ports with glowing embers.
Area for glowing embers.
Do not cover any large rear ports with glowing embers.
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PLACEMENT OF GLOWING EMBERS LS30SRAO-1
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PLACEMENT OF GLOWING EMBERS LS30SRAO-1
Do not cover any large front ports with glowing embers.
Area for glowing embers.
Do not cover any large rear ports with glowing embers.
30583-1-1013 Page 21
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PARTS LIST & PARTS VIEW
Attention: When ordering parts, it is very important that part number and description of part coincide.
STACKED REFRACTORY AGED OAK LOGS
INDEX
LETTER
PART NO. DESCRIPTION
LS18SRAO-1
A R11426 BACK EMBER LOG
B R11425 BACK RIGHT LOG
C R6080 BACK LEFT LOG
D R6081 FRONT LEFT LOG
E R6083 FRONT RIGHT LOG
F R11428 TOP MIDDLE LOG
G R11427 TOP LEFT LOG
H R6078 TOP RIGHT LOG
LS24SRAO-1
A R11417 BACK EMBER LOG
B R11418 BACK RIGHT LOG
C R6072 BACK LEFT LOG
D R6073 FRONT LEFT LOG
E R6075 FRONT RIGHT LOG
F R11424 TOP MIDDLE LOG
G R11423 TOP LEFT LOG
H R6078 TOP RIGHT LOG
LS30SRAO-1
A R11430 BACK EMBER LOG
B R11429 BACK RIGHT LOG
C R6087 BACK LEFT LOG
D R6088 FRONT LEFT LOG
E R6090 FRONT RIGHT LOG
F R11424 TOP MIDDLE LOG
G R11423 TOP LEFT LOG
H R6078 TOP RIGHT LOG
G
F
B
C
A
D
Scan this code to see the log assembly video.
H
E
30583-1-1013Page 22
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MASTER PARTS DISTRIBUTOR LIST
To Order Parts Under Warranty, please contact your local Empire dealer. See the dealer locator at www.empirecomfort.
com. To provide warranty service, your dealer will need your name and address, purchase date and serial number, and the
nature of the problem with the unit.
To Order Parts After the Warranty Period, please contact your dealer or one of the Master Parts Distributors listed below.
This list changes from time to time. For the current list, please click on the Master Parts button at www.empirecomfort.com.
Please note: Master Parts Distributors are independent businesses that stock the most commonly ordered Original Equip-
ment repair parts for Heaters, Grills, and Fireplaces manufactured by Empire Comfort Systems Inc.
Dey Distributing
1401 Willow Lake Boulevard
Vadnais Heights, MN 55101
Phone: 651-490-9191
Toll Free: 800-397-1339
Website: www.deydistributing.com
Parts: Heater, Hearth and Grills
East Coast Energy Products
10 East Route 36
West Long Branch, NJ 07764
Phone: 732-870-8809
Toll Free: 800-755-8809
Fax: 732-870-8811
Website: www.eastcoastenergy.com
Parts: Heater, Hearth and Grills
Victor Division of F. W. Webb Company
200 Locust Street
Hartford, CT 06114
Phone: 860-722-2433
Toll Free: 800-243-9360
Fax: 860-293-0479
Toll Free Fax: 800-274-2004
Websites: www.fwwebb.com & www.victormfg.com
Parts: Heater, Hearth and Grills
Able Distributors
2501 North Central Avenue
Chicago, IL 60639
Phone: 773-889-5555
Toll Free: 800-880-2253
Fax: 773-466-1118
Website: www. abledistributors.com
Parts: Heater
HOW TO ORDER REPAIR PARTS
Parts Not Under Warranty
Parts can be ordered through your Service Person, Dealer, or a Master Parts Distributor. See this page for the Master Parts Distributors list. For best results, the service person or dealer should order parts through the distributor. Parts can be shipped directly to the
service person/dealer.
Warranty Parts
Warranty parts will need a proof of purchase and can be ordered by your Service Person or Dealer. Proof of purchase is required for
warranty parts.
All parts listed in the Parts List have a Part Number. When ordering parts, rst obtain the Model Number and Serial Number from the
name plate on your equipment. Then determine the Part Number (not the Index Number) and the Description of each part from the following illustration and part list. Be sure to give all this information . . .
Appliance Model Number Part Description
Appliance Serial Number Part Number
Type of Gas (Propane or Natural)
Do not order bolts, screws, washers or nuts. They are standard hardware items and can be purchased at any local hardware store.
Shipments contingent upon strikes, res and all causes beyond our control.
30583-1-1013 Page 23
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Empire Comfort Systems Inc.
918 Freeburg Ave. Belleville, IL 62220
EMPIRE
EMPIRE
Comfort Systems
www.empirecomfort.com
If you have a general question about our products, please e-mail us at
info@empirecomfort.com.
If you have a service or repair question, please contact your dealer.
30583-1-1013Page 24
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