Page 1
INSTALLATION INSTRUCTIONS
AND
OWNER'S MANUAL
UNVENTED
ROOM HEATER
MODELS
BF-10BC-2 BF-20BC-2
INSTALLER: Leave this manual with the appliance.
CONSUMER: Retain this manual for future reference.
This appliance may be installed in an aftermarket,
permanently located, manufactured (mobile) home,
where not prohibited by local codes.
This appliance is only for use with the type of gas
indicated on the rating plate. This appliance is not
convertible for use with other gases.
WARNING: If the information in this manual is
not followed exactly, a re or explosion may result causing property damage, personal injury or
loss of life.
— Do not store or use gasoline or other ammable
vapors and liquids in the vicinity of this or any
other appliance.
— WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not
use any phone in your building.
• Immediately call your gas supplier from
a neighbor's phone. Follow the gas supplier's instructions.
• If you cannot reach your gas supplier, call
the re department.
— Installation and service must be performed by
a qualied installer, service agency or the gas
supplier.
This is an unvented gas-red heater. It uses air (oxygen) from the room in which it is installed. Provisions
for adequate combustion and ventilation air must be
provided. Refer to page 6.
Unvented room heaters are for installation in SINGLE
FAMILY TYPE RESIDENCES ONLY, and the installation
is limited to ONE (1) unit per residence.
Unvented room heaters are NOT TO BE USED IN BEDROOMS, MOBILE HOMES, TRAILERS AND RECREATIONAL VEHICLES.
Unvented room heaters are only to be used as supplementary heat and NOT AS PRINCIPAL SOURCE OF
HEAT for the room in which the unit is installed.
Unvented room heaters are not for installation in
rooms having space which shall limit the appliance
input to a maximum of "20 BTUH" per cubic foot of
room space.
Unvented room heaters are NOT FOR COMMERCIAL
OR INDUSTRIAL USE.
WATER VAPOR: A BY-PRODUCT OF UNVENTED ROOM
HEATERS
Water vapor is a by-product of gas combustion. An
unvented room heater produces approximately one (1)
ounce (30ml) of water for every 1,000 BTU's (.3KW's)
of gas input per hour. Refer to page 6.
WARNING: If not installed, operated and maintained
in accordance with the manufacturer's instructions,
this product could expose you to substances in fuel
or from fuel combustion which can cause death or
serious illness.
Page 1
Page 2
TABLE OF CONTENTS
SECTION PAGE
Important Safety Information ....................................................................................3
Safety Information for Users of LP-Gas ...................................................................4
Introduction ..............................................................................................................5
Specications ...........................................................................................................5
Water Vapor: A By-Product of Unvented Room Heaters ..........................................6
Provisions for Adequate Combustion & Ventilation Air ............................................. 6
Gas Supply ...............................................................................................................7
Clearances ...............................................................................................................8
Wall Mount Installation ........................................................................................8 - 9
Optional Floor Stand Installation ..............................................................................9
Lighting Instructions ...............................................................................................10
Main Burner Flame Characteristics ........................................................................ 11
Pilot Flame Characteristics ....................................................................................12
Thermostat Operation ............................................................................................12
Appliance Maintenance ..........................................................................................13
Troubleshooting ......................................................................................................14
Parts List ................................................................................................................15
Parts View ..............................................................................................................16
Optional Blower Installation Instructions .........................................................17 - 18
Master Parts Distributor List ...................................................................................19
How To Order Repair Parts ....................................................................................19
Warranty Terms ......................................................................................................20
16013-6-0314Page 2
Page 3
IMPORTANT SAFETY INFORMATION
THIS IS A HEATING APPLIANCE
DO NOT OPERATE THIS APPLIANCE WITHOUT FRONT PANEL INSTALLED.
DANGER: Indicates a hazardous situation which, if not
avoided, will result in death or serious injury.
WARNING: Indicates a hazardous situation which, if not
avoided, could result in death or serious injury.
CAUTION: Indicates a hazardous situation which, if not
avoided, could result in minor or moderate injury.
NOTICE: Addresses practices not related to personal injury.
• An unvented room heater having an input rating of
more than 6,000 Btu per hour shall not be installed in a
bathroom.
• An unvented room heater having an input rating of more
than 10,000 Btu per hour shall not be installed in a bedroom
or bathroom.
• Due to high temperatures, the appliance should be located
out of trafc and away from furniture and draperies.
• Children and adults should be alerted to the hazard of
high surface temperature and should stay away to avoid
burns or clothing ignition.
• Young children should be carefully supervised when they
are in the same room with the appliance.
• Do not place clothing or other ammable material on or
near the appliance.
• Due to high surface temperatures, keep children, clothing
and furniture away.
• WARNING: Do not use a blower insert, heat exchanger
insert or other accessory not approved for use with
heater.
• Installation and repair should be done by a QUALIFIED
SERVICE PERSON. The appliance should be inspected
before use and at least annually by a professional service
person. More frequent cleaning may be required due to
excessive lint from carpeting, bedding materials, etc. It
is imperative that control compartments, burners and
circulating air passageways of the appliance be kept
clean.
• DO NOT use this room heater if any part has been under
water. Immediately call a qualied service technician
to inspect the room heater and to replace any part of the
control system and any gas control which has been under
water.
• Keep appliance area clear and free from combustible
materials, gasoline and other ammable vapors and
liquids.
• WARNING: ANY CHANGE TO THIS HEATER OR ITS
CONTROLS CAN BE DANGEROUS.
Any safety screen or guard removed for servicing
an appliance must be replaced prior to operating the
heater.
• WARNING: Failure to keep the primary air opening(s)
of the burner(s) clean may result in sooting and property
damage.
When used without adequate combustion and ventilation
air, heater may give off CARBON MONOXIDE, an odorless,
poisonous gas.
Do not install heater until all necessary provisions are
made for combustion and ventilation air. Consult the written instructions provided with the heater for information
concerning combustion and ventilation air. In the absence
of instructions, refer to the National Fuel Gas Code, ANSI
Z223.1/NFPA 54, Air for Combustion and Ventilation, or
applicable local codes.
This heater is equipped with a PILOT LIGHT SAFETY SYSTEM designed to turn off the heater if not enough fresh air
is available.
DO NOT TAMPER WITH PILOT LIGHT SAFETY SYSTEM!
If heater shuts off, do not relight until you provide fresh air.
If heater keeps shutting off, have it serviced. Keep burner
and control compartment clean.
16013-6-0314 Page 3
WARNING
CARBON MONOXIDE POISONING MAY LEAD TO DEATH.
Early signs of carbon monoxide poisoning resemble the u,
with headache, dizziness and/or nausea. If you have these
signs, heater may not be working properly. Get fresh air at
once! Have heater serviced.
Some people — pregnant women, persons with heart or lung
disease, anemia, those under the inuence of alcohol , those
at high altitudes — are more affected by carbon monoxide
than others.
The pilot light safety system senses the depletion of oxygen
at its location. If this heater is installed in a structure having a high vertical dimension, the possibility exists that the
oxygen supply at the higher levels will be less than that at
the heater. In this type of application, a fan to circulate the
structure air will minimize this effect. The use of this fan will
also improve the comfort level in the structure. When a fan is
used to circulate air, it should be located so that the air ow
is not directed at the burner.
Page 4
SAFETY INFORMATION FOR USERS OF LP-GAS
Propane (LP-Gas) is a ammable gas which can cause res and
explosions. In its natural state, propane is odorless and colorless.
You may not know all the following safety precautions which can
protect both you and your family from an accident. Read them
carefully now, then review them point by point with the members
LP-GAS WARNING ODOR
If a gas leak happens, you should be able to smell the gas because of the odorant put in the LP-Gas.
That's your signal to go into immediate action!
• Do not operate electric switches, light matches, use your
phone. Do not do anything that could ignite the gas.
• Get everyone out of the building, vehicle, trailer, or area. Do
that IMMEDIATELY.
• Close all gas tank or cylinder supply valves.
• LP-Gas is heavier than air and may settle in low areas such
as basements. When you have reason to suspect a gas leak,
keep out of basements and other low areas. Stay out until
reghters declare them to be safe.
NO ODOR DETECTED - ODOR FADE
Some people cannot smell well. Some people cannot smell the
odor of the chemical put into the gas. You must nd out if you can
smell the odorant in propane. Smoking can decrease your ability
to smell. Being around an odor for a time can affect your sensitivity
or ability to detect that odor. Sometimes other odors in the area
mask the gas odor. People may not smell the gas odor or their
minds are on something else. Thinking about smelling a gas odor
can make it easier to smell.
The odorant in LP-gas is colorless, and it can fade under some
circumstances. For example, if there is an underground leak, the
movement of the gas through soil can lter the odorant. Odorants
in LP-Gas also are subject to oxidation. This fading can occur if
of your household. Someday when there may not be a minute to
lose, everyone's safety will depend on knowing exactly what to do.
If, after reading the following information, you feel you still need
more information, please contact your gas supplier.
• Use your neighbor's phone and call a trained LP-Gas service
person and the re department. Even though you may not
continue to smell gas, do not turn on the gas again. Do not
re-enter the building, vehicle, trailer, or area.
• Finally, let the service man and reghters check for escaped
gas. Have them air out the area before you return. Properly
trained LP-Gas service people should repair the leak, then
check and relight the gas appliance for you.
there is rust inside the storage tank or in iron gas pipes.
The odorant in escaped gas can adsorb or absorb onto or into walls,
masonry and other materials and fabrics in a room. That will take
some of the odorant out of the gas, reducing its odor intensity.
LP-Gas may stratify in a closed area, and the odor intensity could
vary at different levels. Since it is heavier than air, there may be
more odor at lower levels. Always be sensitive to the slightest gas
odor. If you detect any odor, treat it as a serious leak. Immediately
go into action as instructed earlier.
• Learn to recognize the odor of LP-gas. Your local LP-Gas
Dealer can give you a "Scratch and Sniff" pamphlet. Use it to
nd out what the propane odor smells like. If you suspect that
your LP-Gas has a weak or abnormal odor, call your LP-Gas
Dealer.
• If you are not qualied, do not light pilot lights, perform service,
or make adjustments to appliances on the LP-Gas system. If
you are qualied, consciously think about the odor of LP-Gas
prior to and while lighting pilot lights or performing service or
making adjustments.
• Sometimes a basement or a closed-up house has a musty
smell that can cover up the LP-Gas odor. Do not try to light
pilot lights, perform service, or make adjustments in an area
where the conditions are such that you may not detect the
odor if there has been a leak of LP-Gas.
• Odor fade, due to oxidation by rust or adsorption on walls of
new cylinders and tanks, is possible. Therefore, people should
be particularly alert and careful when new tanks or cylinders
are placed in service. Odor fade can occur in new tanks, or
reinstalled old tanks, if they are lled and allowed to set too
long before relling. Cylinders and tanks which have been
out of service for a time may develop internal rust which will
SOME POINTS TO REMEMBER
cause odor fade. If such conditions are suspected to exist,
a periodic sniff test of the gas is advisable. If you have any
question about the gas odor, call your LP-gas dealer. A periodic
sniff test of the LP-gas is a good safety measure under any
condition.
• If, at any time, you do not smell the LP-Gas odorant and you
think you should, assume you have a leak. Then take the same
immediate action recommended above for the occasion when
you do detect the odorized LP-Gas.
• If you experience a complete "gas out," (the container is under no vapor pressure), turn the tank valve off immediately.
If the container valve is left on, the container may draw in
some air through openings such as pilot light orices. If this
occurs, some new internal rusting could occur. If the valve is
left open, then treat the container as a new tank. Always be
sure your container is under vapor pressure by turning it off
at the container before it goes completely empty or having it
relled before it is completely empty.
16013-6-0314Page 4
Page 5
INTRODUCTION
Instructions to Installer
1. Installer must leave instruction manual with owner after installation.
2. Installer must have owner ll out and mail warranty card supplied
with unvented room heater.
3. Installer should show owner how to start and operate unvented
room heater.
Always consult your local Building Department regarding regulations, codes or ordinances which apply to the installation of an
unvented room heater.
General Information
This appliance is design certied in accordance with American National Standards Institute Z21.11.2 and CR94-001 for use in British
Columbia or Manitoba by the Canadian Standards Association as
an Unvented Room Heater and should be installed according to
these instructions.
Any alteration of the original design, installed other than as shown
in these instructions or use with a type of gas not shown on the
rating plate is the responsibility of the person and company making
the change.
Important
All correspondence should refer to complete Model Number, Serial
Number and type of gas.
WARNING
This appliance is equipped for (natural gas or propane) gas. Field
conversion is not permitted.
Qualied Installing Agency
Installation and replacement of gas piping, gas utilization equipment or accessories and repair and servicing of equipment shall be
performed only by a qualied agency. The term "qualied agency"
means any individual, rm, corporation, or company that either in
person or through a representative is engaged in and is responsible
for (a) the installation, testing, or replacement of gas piping or (b) the
connection, installation, testing, repair, or servicing of equipment;
that is experienced in such work; that is familiar with all precautions
required, and that has complied with all the requirements of the
authority having jurisdiction.
The installation must conform with local codes or, in the absence
of local codes, with the National Fuel Gas Code, ANSI Z223.1
NFPA54.*
*Available from the American National Standards Institute, Inc.,
11 West 42nd St., New York, N.Y. 10036.
High Altitudes
For altitudes/elevations above 2,000 feet (610m), ratings should be
reduced at the rate of 4 percent for each 1,000 (305m) feet above
sea level. Contact the manufacturer or your gas company before
changing spud/orice size.
Well Head Gas Installations
Some natural gas utilities use "well head" gas. This may affect
the Btu output of the unit. Contact the gas company for the heating value. Contact the manufacturer or your gas company before
changing spud/orice size.
Model BF-10 BF-20
Input BTU/HR (KW/H) (LP) 10,000 (2.9) 20,000 (5.8)
Input BTU/HR (KW/H) (NAT) 10,000 (2.9) 18,000 (5.3)
Height 22" (559mm) 22" (559mm)
Width 18" (457mm) 18" (457mm)
Depth 6 1/2" (165mm) 6 1/2" (165mm)
Gas Inlet 3/ 8" (10mm) 3/ 8" (10mm)
Accessories
Blower SR B -18T SR B -18T
Floor Stand SRS-18 SRS-18
16013-6-0314 Page 5
SPECIFICATIONS
Page 6
WATER VAPOR: A BY-PRODUCT OF UNVENTED ROOM HEATERS
Water vapor is a by-product of gas combustion. An unvented room
heater produces approximately one (1) ounce (30ml) of water for
every 1,000 BTU's (.3KW's) of gas input per hour.
Unvented room heaters must be used as supplemental heat (a
room) rather than a primary heat source (an entire house). In most
supplemental heat applications, the water vapor does not create a
problem. In most applications, the water vapor enhances the low
humidity atmosphere experienced during cold weather.
The following steps will help insure that water vapor does not
become a problem.
1. Be sure the heater is sized properly for the application, including
ample combustion air and circulation air.
2. If high humidity is experienced, a dehumidier may be used to
help lower the water vapor content of the air.
3. Do not use an unvented room heater as the primary heat source
(an entire house).
PROVISIONS FOR ADEQUATE COMBUSTION & VENTILATION AIR
This heater shall not be installed in a conned space or unusually tight construction unless provisions are provided for adequate
combustion and ventilation air.
A conned space is an area with volume less than 50 cubic feet per
1,000 Btuh of the combined input rates of all appliances drawing
combustion air from that space. Small areas such as equipment
rooms are conned spaces. Furnaces installed in a conned space
which supply heated air to areas outside the space must draw return
air from outside the space through tightly sealed return air ducts. A
conned space must have 2 openings into the space fro combustion
air. One opening must be within 12 inches of the ceiling and the
other must be within 12 inches of the oor. The required sizing of
these openings is determined by whether inside or outside air is
used to support combustion, the method by which the air is brought
to the space (vertical or horizontal duct) and by the total input rate
of all appliances in the space.
The following example is for determining the volume of a typical
area in which the BF-20 may be located and for determining if this
area ts the denition of an unconned space.
The input of the BF-20 is 20,000 Btu per hour. Based on the 50
cubic feet per 1,000 Btu per hour formula, the minimum area that
is an unconned space for installation of the BF-20 is 1,000 cubic
feet, 50 cubic feet x 20 = 1,000 cubic feet. To determine the cubic
feet of the area in which the BF-20 is to be installed, measure the
length, width and height of the area. Example: The area measures
16 feet in length, 8 feet in width and 8 feet in height, the area is
1,024 cubic feet. The BF-20 can be installed in this unconned
space with no requirement to provide additional combustion and
ventilation air.
If the area in which the heater may be operated is smaller than that
dened as an unconned space or if the building is of unusually
tight construction, provide adequate combustion and ventilation
air by one of the methods described in the National Fuel Gas
Code, ANSI Z223.1/NFPA 54, Air for Combustion and Ventilation,
or applicable local codes.
Unusually Tight Construction
The air that leaks around doors and windows may provide enough
fresh air for combustion and ventilation. However, in buildings of
unusually tight construction, you must provide additional fresh air.
Unusually tight construction is dened as construction where:
a. Walls and ceilings exposed to the outside atmosphere have
a continuous water vapor retarder with a rating of one perm
or less with openings gasketed or sealed, and
b. Weather-stripping has been added on openable windows
and doors, and
c. Caulking or sealants are applied to areas such as joints
around window and door frames, between sole plates and
oors, between wall-ceiling joints, between wall panels, at
penetrations for plumbing, electrical, and gas lines, and at
other openings.
If the heater is installed in a building of unusually tight construction,
adequate air for combustion, ventilation and dilution of ue gases
shall be provided in accordance with ANSI Z223.1/NFPA54.
WARNING
16013-6-0314Page 6
Page 7
GAS SUPPLY
The gas line can be routed either through the oor or wall. The gas
line opening should be made at this time. Location of the opening
will be determined by the position of oor joists and the valve and
union used for servicing.
Gas Supply
Check all local codes for requirements, especially for the size and
type of gas supply line required.
Recommended Gas Pipe Diameter
Pipe Length Schedule 40 Pipe
Inside Diameter
Nat. L.P. Nat. L.P.
0-10 feet
0-3 meters
10-40 feet
4-12 meters
40-100 feet
13-30 meters
100-150 feet
31-46 meters
NOTICE: Never use plastic pipe. Check to conrm whether your
local codes allow copper tubing or galvanized.
NOTICE: Since some municipalities have additional local codes, it is
always best to consult your local authority and installation code.
Installing a New Main Gas Cock
Each appliance should have its own manual gas cock.
A manual main gas cock should be located in the vicinity of the unit.
Where none exists, or where its size or location is not adequate,
contact your local authorized installer for installation or relocation.
Compounds used on threaded joints of gas piping shall be resistant
to the action of liqueed petroleum gases. The gas lines must be
checked for leaks by the installer. This should be done with a soap
solution watching for bubbles on all exposed connections, and if
unexposed, a pressure test should be made.
Never use an exposed ame to check for leaks. Appliance must be
disconnected from piping at inlet of control valve and pipe capped
or plugged for pressure test. Never pressure test with appliance
connected; control valve will sustain damage!
A gas valve and ground joint union should be installed in the gas
line upstream of the gas control to aid in servicing. It is required
1/2”
12.7mm
1/2”
12.7mm
1/2”
12.7mm
3/4”
19mm
3/8”
9.5mm
1/2”
12.7mm
1/2”
12.7mm
1/2”
12.7mm
Figure 1
Tubing, Type L
Outside Diameter
1/2”
12.7mm
5/8”
15.9mm
3/4”
19mm
7/8”
22.2mm
3/8”
9.5mm
1/2”
12.7mm
1/2”
12.7mm
3/4”
19mm
by the National Fuel Gas Code that a drip line be installed near
the gas inlet. This should consist of a vertical length of pipe tee
connected into the gas line that is capped on the bottom in which
condensation and foreign particles may collect.
Figure 2
Method of Installing a Tee Fitting Sediment Trap (Figure 2)
The use of the following gas connectors is recommended:
— ANS Z21.24 Appliance Connectors of Corrugated Metal Tubing
and Fittings
— ANS Z21.45 Assembled Flexible Appliance Connectors of Other
Than All-Metal Construction
The above connectors may be used if acceptable by the authority
having jurisdiction.
Pressure Testing of the Gas Supply System
1. To check the inlet pressure to the gas valve, a 1/8" (3mm) N.P.T.
plugged tapping, accessible for test gauge connection, must be
placed immediately upstream of the gas supply connection to
the appliance.
2. The appliance and its appliance main gas valve must be disconnected from the gas supply piping system during any pressure
testing of that system at test pressures in excess of 1/2 psig (3.5
kPa).
3. The appliance must be isolated from the gas supply piping system by closing its equipment shutoff valve during any pressure
testing of the gas supply piping system at test pressures equal
to or less than 1/2 psig (3.5 kPa).
Attention! If one of the above procedures results in pressures in
excess of 1/2 psig (14" w.c.) (3.5 kPa) on the appliance gas valve,
it will result in a hazardous condition.
Checking Manifold Pressure
Natural gas will have a manifold pressure of approximately 3.5" w.c.
(.87kPa) at the pressure regulator outlet with the inlet pressure
to the pressure regulator from a minimum of 5.0" w.c. (1.245kPa)
for the purpose of input adjustment to a maximum of 10.5" w.c.
(2.615kPa). Propane/LP gas will have a manifold pressure approximately 10.0" w.c. (2.49kPa) at the pressure regulator outlet
with the inlet pressure to the pressure regulator from a minimum
of 11.0" w.c. (2.739kPa) for the purpose of input adjustment to a
maximum of 13.0" w.c. (3.237kPa).
A test gage connection is located downstream of the gas appliance
pressure regulator for measuring gas pressure. The connection is
a 1/8 inch (3mm) N.P.T. plugged tapping.
16013-6-0314 Page 7
Page 8
CLEARANCES
18”
VIEWED FROM FRONT OF HEATER
When facing the front of the appliance the following minimum clearances to combustible construction must be maintained.
Left side 5 inches (127mm). Right side 5 inches (127mm).
Do not install in alcove or closet.
Rear wall 0 inches (0mm). Ceiling 36 inches (914mm).
Minimum vertical clearance from a projection above the appliance (shelves, window sills, etc.) 36 inches (914mm).
Floor (top surface of carpeting, tile, etc.) 2 inches. (51mm)
Provide adequate clearances around air openings.
Adequate accessibility clearances for purposes of servicing and
proper operation must be provided.
Figure 3
WALL MOUNT INSTALLATION
Refer to Figure 4 for measurements in order to locate (4) mounting
holes on wall. Figure 4 is the front view of the heater.
1. Remove lower louver from casing assembly (2 screws).
2. Remove reector from casing assembly (2 screws).
3. Remove upper louver from casing assembly (2 screws).
On Solid Wall
1. After locating mounting holes, attach (4) #10 x 1" (25mm) screws
provided into the wall. Do not completely tighten screwheads
to the wall, leave a 1/8" (3mm) gap between screwheads and
wall.
2. Mount heater onto the (4) screwheads and complete tightening
screwheads into the wall.
Attention! Use the following steps to properly align the upper
louver and the reector with the heat shield.
a. When replacing upper louver, be sure the bottom lip of upper
louver goes behind the heat shield.
b. When replacing reector, be sure the top lip of reector
goes in front of the heat shield.
3. Connect the gas line.
13/32”
(28mm)
18 7/8”
(479mm)
41/32” MIN
(102mm)
(457mm)
(51)
2”
14”
(356mm)
OUTLINE OF
OUTER CASING
21/32(52mm)
FLOOR
MOUNTING HOLE LOCATIONS
(51)
2”
22”
(559mm)
2” (51mm)
Figure 4
16013-6-0314Page 8
Page 9
WALL MOUNT INSTALLATION
On Sheet Rock Wall
1. After locating mounting holes, drill (4) 5/16" (8mm) diameter
holes into the wall.
2. Insert (4) plastic expansion anchors provided into the holes.
3. Tighten (4) #10 x 1" (25mm) screws provided into the plastic
expansion anchors. Do not completely tighten screwheads to
the plastic expansion anchors, leave a 1/8" (3mm) gap between
screwheads and plastic expansion anchors.
4. Mount heater onto the (4) screwheads and complete tightening
the screwheads to the plastic expansion anchors.
Attention! Use the following steps to properly align the upper
louver and the reector with the heat shield.
a. When replacing upper louver, be sure the bottom lip of upper
louver goes behind the heat shield.
b. When replacing reector, be sure the top lip of reector
goes in front of the heat shield.
5. Connect the gas line.
Figure 5
OPTIONAL FLOOR STAND INSTALLATION
1. Align clearance holes on oor stand with screw holes on bottom
of heater, as shown in Figure 6.
2. Attach oor stand to heater with (4) screws provided with oor
stand.
3. Connect the gas line.
Installation on Rugs and Tile
If this appliance is installed directly on carpeting, tile or other com-
bustible material, other than wood ooring, the appliance shall be
installed on a metal or wood panel extending the full width and
depth of the appliance.
Attention: Optional SRS-18 Floor Stand meets requirement.
The base referred to in this section does not mean the re-proof
base as used on wood stoves. The protection is for rugs that are
extremely thick and light colored tile.
Figure 6
16013-6-0314 Page 9
Page 10
LIGHTING INSTRUCTIONS
FOR YOUR SAFETY READ BEFORE LIGHTING
WARNING: If you do not follow these instructions exactly, a re or explosion
may result causing property damage, personal injury or loss of life.
A. This appliance has a pilot which must be lighted by
hand. When lighting the pilot, follow these instructions
exactly.
B. BEFORE LIGHTING smell all around the appliance area
for gas. Be sure to smell next to the oor because some
gas is heavier than air and will settle on the oor.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch;
Do not use any phone in your building.
• Immediately call your gas supplier from a neighbor's
phone. Follow the gas supplier's instructions.
• If you cannot reach your gas supplier, call the re
department.
LIGHTING INSTRUCTIONS
1. STOP! Read the safety information above.
2. Set thermostat (gas control knob) to lowest setting.
3. Turn off all electric power to the appliance (if applicable).
4. Push in gas control knob slightly and turn clockwise
to "OFF". Do not force.
5. Wait ten (10) minutes to clear out any gas. Then smell for
gas, including near the oor. If you smell gas, STOP! Follow
"B" in the safety information above. If you don't smell gas,
go to the next step.
6. Find pilot - the pilot is attached at the
bottom of the burner assembly.
7. Turn gas control knob counterclockwise to "PILOT."
8. Push in gas control knob all the way
and hold in. Repeatedly push the
piezo ignitor button until pilot is lit (or use a match to light pilot).
Continue to hold the control knob in for about one (1) minute
after the pilot is lit. Release knob and it will pop back up. Pilot
C. Use only your hand to push in or turn the gas control
knob. Never use tools. If the knob will not push in or
turn by hand, don't try to repair it; call a qualied service
technician. Force or attempted repair may result in a re
or explosion.
D. Do not use this appliance if any part has been under water.
Immediately call a qualied service technician to inspect
the appliance and to replace any part of the control system
and any gas control which has been under water.
should remain lit. If it goes out, repeat steps 4 through 8.
• If knob does not pop up when released, stop and immediately call your service technician or gas supplier.
• If the pilot will not stay lit after several tries, turn the gas
control knob to "OFF" and call your service technician or
gas supplier.
9. Attention! Gas control has an INTERLOCK latching device.
When the pilot is initially lit and the safety magnet is energized
(pilot stays "ON") the INTERLOCK latching device becomes
operative. If the gas control is turned to the "OFF" position
or gas ow to the appliance is shut off, the pilot cannot be
relighted until the safety magnet is de-energized (approximately
60 seconds). There will be an audible "click" when the safety
magnet in the gas control is de-energized. Pilot can now be
relighted. Repeat steps 4 through 8.
10. Turn gas control knob counterclockwise to "HI".
11. Turn on all electric power to appliance (if applicable).
12. Set thermostat (gas control knob) to desired setting from "HI"
to "LO".
TO TURN OFF GAS TO APPLIANCE
1. Set thermostat (gas control knob) to lowest setting.
2. Turn off all electric power to appliance if service is to be performed (if applicable).
3. Push in gas control knob slightly and turn clockwise
to "OFF". Do not force.
16013-6-0314Page 10
Page 11
MAIN BURNER FLAME CHARACTERISTICS
Piezo Pilot Ignitor Instructions
Depressing the ignitor button completely causes a spark to occur
at the pilot.
To light the pilot, it is important that the electrode be 1/8" (3mm)
from the pilot. The spark must occur at the point the pilot ame
hits the thermocouple.
On a new installation with air in the gas line, it is suggested that a
match be used. The match will light the pilot faster than the piezo
under this condition.
There will be a short blue inner ame with a much larger, lighter
blue, secondary ame. The burner ame may have a small yellow
tip when hot. Dust in the combustion air will produce an orange or
red ame. Do not mistake the orange or red ame for an improper
yellow ame. Clean main burner by applying compressed air into
ports and throat of main burner.
Figure 7
Attention: BF-10, Natural or Propane gas has a front and rear air
shutter.
BF-20, Propane gas only has a front air shutter.
Air Shutter Adjustment (Figure 8)
The air shutter on main burner is factory set at a 3/32" opening. If
yellow ames occur on main burner loosen 1/4" screw on air shutter
in order to increase air shutter opening. The slot on air shutter allows
the air opening to be increased or decreased. Tighten 1/4" screw on
air shutter after air shutter adjustment has been completed.
Figure 8
Cleaning Main Burner Orice and Main Burner
1. Turn OFF gas supply to the heater.
2. Turn OFF electric supply to the heater if optional blower, SRB-
18T is installed in heater.
3. Remove lower louver from casing assembly (2 screws).
4. Remove reector from casing assembly (2 screws).
5. Inspect interior of casing assembly for accumulation of dust, lint
or spider webs. If necessary, clean interior of casing assembly
with a vacuum cleaner or apply air pressure. Do not damage any
components within casing assembly when you are cleaning.
6. Remove main burner orice from orice holder.
7. Apply air pressure through main burner orice and orice holder
to remove dust, lint or spider webs.
8. Apply air pressure into main burner to remove dust, lint or spider
webs.
9. As parts are being replaced in reverse order, check for gas
leaks at all gas connections before lower louver is replaced
onto casing assembly.
16013-6-0314 Page 11
Page 12
PILOT FLAME CHARACTERISTICS
The correct ame will be blue and will extend beyond the thermocouple. The ame will surround the thermocouple just below the
tip. A slight yellow ame may occur where the pilot ame and main
burner ame meet.
Figure 9
Oxygen Depletion Sensor Pilot (Figure 10)
When the pilot has a large yellow tip ame, clean the Oxygen Depletion Sensor as follows:
1. Remove pilot from main burner assembly, see "Appliance Maintenance", Page 13.
2. Apply air pressure through the holes in the pilot indicated by the
arrows. This will blow out foreign materials such as dust, lint
and spider webs.
Figure 10
WARNING
Never use needles, wires, or similar cylindrical objects to clean
the pilot to avoid damaging the calibrated ruby that controls the
gas ow.
THERMOSTAT OPERATION
To ignite main burner, rotate gas control knob counterclockwise
toward HI setting. To shut down main burner, rotate gas control
knob clockwise toward LO setting.
BF-10
The gas control has an input of 10,000 BTU/HR (2.9 KW/H).
The hydraulic thermostat bulb is located at the casing assembly
bottom.
BF-20
The gas control modulates from a minimum input of 8,500 BTU/
HR (2.5 KW/H) (LO setting) to a maximum input of 20,000 BTU/HR
(5.9 KW/H) for LP gas (HI setting) or 18,000 BTU/HR (5.3 KW/H)
for Natural Gas (HI setting). The hydraulic thermostat bulb which
is located at the casing assembly bottom adjusts the main burner
ame between minimum input and maximum input.
NOTICE: When the hydraulic thermostat bulb is "satised" the main
burner ame will shut "OFF" with the pilot ame remaining "ON".
The LO and HI setting has temperature range of approximately 55°F
(12.78°C) to 90°F (32.22°C) , respectively. This is the temperature at
the hydraulic thermostat bulb not the room temperature. The owner
is advised to determine the particular heat setting that is desired for
comfort, as heating requirements are different for every owner.
Attention: If the owner does not want the main burner to ignite
and turns the gas control knob to the Lo setting, the main burner
will still ignite if the temperature at the hydraulic thermostat bulb
drops to 55°F (12.78°C).
If no heat is desired, turn the gas control knob to the PILOT
position.
16013-6-0314Page 12
Page 13
APPLIANCE MAINTENANCE
Glass Removal, Cleaning and Glass Replacement
1. Remove chrome grill from reector.
2. Slide glass upward to remove glass from chrome grill.
3. Clean glass with a non-abrasive household glass cleaner and
warm water. Gas replace glass cleaner can also be used.
4. Align glass with rails on chrome grill and slide glass downward
into chrome grill.
5. Attach chrome grill onto reector.
WARNING
Do not operate unvented room heater without glass/chrome grill
attached to reector.
To Remove Pilot From Main Burner Assembly
1. Turn OFF gas supply to the heater.
2. Turn OFF electrical supply to the heater if optional blower,
SRB-18T is installed in heater.
3. Remove lower louver from casing assembly (2 screws).
4. Remove reector from casing assembly (2 screws).
5. Disconnect pilot tubing from pilot (see Figure 10, Page 12).
Grasp nut A with a wrench when removing nut B with a second
wrench.
6. Remove pilot from pilot bracket (2 nuts).
7. As parts are being replaced in reverse order, check for gas
leaks at all gas connections before lower louver is replaced
onto casing assembly.
To Remove Main Burner Orice From Main Burner Assembly
1. Turn off gas supply to the heater.
2. Turn off electrical supply to the heater if optional blower, SRB-
18T is installed in heater.
3. Remove lower louver from casing assembly (2 screws).
4. Remove reector from casing assembly (2 screws).
5. Disconnect supply tubing from orice holder.
6. Remove orice holder from venturi of main burner assembly.
7. Remove main burner orice from orice holder.
8. As parts are being replaced in reverse order, check for gas
leaks at all gas connections before lower louver is replaced
onto casing assembly.
To Remove Gas Valve From Casing Assembly
1. Turn OFF gas supply to the heater.
2. Turn OFF electrical supply to the heater if optional blower,
SRB-18T is installed in heater.
3. Remove lower louver from casing assembly (2 screws).
4. Remove reector from casing assembly (2 screws).
5. Remove upper louver from casing assembly (2 screws).
6. If installed, remove optional blower assembly (4 screws).
7. Disconnect inlet supply tubing, outlet supply tubing, pilot supply
tubing and thermocouple lead from gas valve.
8. If heater is attached to wall, disconnect gas supply line from
inlet regulator.
9. Remove heater from wall.
10. Remove gas valve bracket from casing assembly (4 screws to
be removed are located on casing assembly back).
11. Remove hydraulic thermostat bulb from thermostat bulb clip
located at casing assembly bottom.
12. Remove gas valve from gas valve bracket.
13. As parts are being replaced in reverse order, check for gas
leaks at all gas connections before upper louver, reector and
lower louver are replaced onto casing assembly.
To Remove Main Burner From Casing Assembly
1. Turn OFF gas supply to the heater.
2. Turn OFF electrical supply to the heater if optional blower,
SRB-18T is installed in heater.
3. Remove lower louver from casing assembly (2 screws).
4. Remove reector from casing assembly (2 screws).
5. Disconnect supply tubing from orice holder.
6. Remove main burner assembly from casing assembly (2
screws).
7. Remove air shutter(s) from main burner. BF-10 Natural and LP
has two (2) air shutters and BF-20 LP has one (1) air shutter.
Attach air shutter(s) to new main burner assembly.
8. As parts are being replaced in reverse order, check for gas
leaks at all gas connections before lower louver is replaced
onto casing assembly.
16013-6-0314 Page 13
Page 14
TROUBLESHOOTING
SYMPTOMS - POSSIBLE CAUSES AND CORRECTIONS
1. Spark electrode does not produce spark.
a. Spark electrode broken - replace.
b. Ignitor wire may not be attached to spark electrode -
attach.
c. Ignitor wire damaged - replace.
d. Piezo ignitor defective - replace.
2. Spark electrode produces spark but pilot does not light.
a. No gas to heater - turn on gas.
b. PILOT position not properly aligned - turn gas control knob
to PILOT position and depress.
c. Pilot is blocked from spider web or dirt - clean pilot, see
Figure 10, Page 12.
3. Pilot flame does not stay "ON" when control knob is
released.
a. Control knob in PILOT position not completely depressed
or held in long enough.
b. INTERLOCK latching device is operative - see "Lighting
Instructions," Page 10, Step 9.
c. Thermocouple lead not tightened into gas control - tighten
thermocouple lead.
d. Pilot ame not surrounding thermocouple - clean pilot, see
Figure 10, Page 12.
e. Inlet gas pressure too low, contact gas supplier.
f. Thermocouple defective - replace pilot.
g. Gas control defective - replace.
4. Main burner does not ignite.
a. Main burner orice is blocked - clean, see "Main Burner
Flame Characteristics," Page 11.
b. Inlet gas pressure too low, contact gas supplier.
5. Heater keeps shutting "OFF" during normal operation.
a. Pilot is blocked - clean pilot, see Figure 10, Page 12.
b. Inlet gas pressure too low, contact gas supplier
16013-6-0314Page 14
Page 15
PARTS LIST
PLEASE NOTE: When ordering parts, it is very important that part number and description of part coincide.
Index
Part No.
No.
1 SR-058 CASING SIDE ASSEMBLY - LEFT
2 SR-090 CASING BACK
3 R-2313 PIEZO IGNITOR
4 11231 FAN CONTROL BRACKET (BF-10)
5 SR-008 CASING SIDE ASSEMBLY - RIGHT
6 R-1992 BULB CLIP
7 SR-076 CASING LOUVER-TOP
8 SR-077 HEAT SHIELD
9 SR-075 REFLECTOR SHIELD REAR
10 10420 REAR SHIELD
11 10416 REFLECTOR ASSEMBLY
12 10467 CASING LOUVER-BOTTOM ASSEMBLY
13 R-4979 CHROME GRILL
14 R-4993 GLASS
15 R-5100 INLET REGULATOR - NAT
15 R-5098 INLET REGULATOR - LPG
16 10753 INLET REGULATOR BRACKET
17 12442 TUBING - GAS VALVE TO BURNER
18 12437 TUBING - INLET REGULATOR TO GAS
19 R-6563 GAS VALVE (NAT & LPG)
20 SR-113 VALVE BRACKET
21 10460 BURNER BRACKET - LEFT
22 10422 BURNER
23 10424 AIR SHUTTER (BF-10 ONLY)
24 10461 BURNER BRACKET - RIGHT
25 P-214 MAIN BURNER ORIFICE (BF-10 NAT)
25 P-193 MAIN BURNER ORIFICE (BF-10 LPG)
25 P-252 MAIN BURNER ORIFICE (BF-20 NAT)
Description
VALV E
Index
Part No.
No.
25 P-182 MAIN BURNER ORIFICE (BF-20 LPG)
26 P-212 ORIFICE HOLDER
27 10424 AIR SHUTTER (BF-10 NAT & LPG) (BF-20
28 10539 TUBING - GAS VALVE TO PILOT
29 R-6306 PILOT ASSEMBLY (NAT ONLY)
29 R-6308 PILOT ASSEMBLY (LPG ONLY)
30 R-6310 PILOT THERMOCOUPLE
31 R-6309 SPARK IGNITOR
32 R-2390 IGNITOR WIRE
33 SR-120 OPTIONAL SRS-18 FLOOR STAND KIT
34 SR-122 OPTIONAL SRB-18T BLOWER KIT
35 R-1454 BRASS BUSHING (4 REQUIRED)
36 R-1499 RUBBER GROMMET (4 REQUIRED)
37 SR-196 BLOWER PAN
38 VF-068 CORD SET ASSEMBLY
39 R-1468 BUSHING - HEYCO #SR5KN4
40 R-2395 WIRE ASSEMBLY
41 R-2503 FAN CONTROL
42 R-2396 BLOWER (INCLUDES MOTOR, FAN, AND
N/S SR-219 BLOWER HARDWARE PACKAGE
N/S SR-216 HARDWARE PACKAGE
N/S R-1976 MIN. RATE SCREW NAT 1.60
N/S R-1977 MIN. RATE SCREW LP 1.00
Description
LPG ONLY)
(INCLUDES 31 & 32)
(INCLUDES 31 & 32)
(INCLUDES 34 THROUGH 41)
FAN HOUSING)
USE ONLY MANUFACTURER'S REPLACEMENT PARTS. USE OF ANY OTHER PARTS COULD CAUSE INJURY OR DEATH.
16013-6-0314 Page 15
Page 16
PARTS VIEW
16013-6-0314Page 16
Page 17
OPTIONAL BLOWER INSTALLATION INSTRUCTIONS
SRB-18T
for Unvented Room Heaters BF-10 and BF-20
INSTALLING OPTIONAL BLOWER SRB-18T
If heater is installed onto the wall, in order to install the optional
blower, the heater must be removed from the wall. If heater is
installed on SRS-18 optional oor stand there is adequate access
area available to install the optional blower.
1. Turn "OFF" gas supply to the heater.
2. Remove lower louver from casing assembly (2 screws).
3. Remove reector from casing assembly (2 screws).
4. Remove upper louver from casing assembly (2 screws).
5. Insert the fan control wires and the upper portion of the fan
control through the 3/4" (19mm) diameter hole on the bottom
side of the top heat shield. The fan control wires will enter into
the top portion of the heater and the fan control disc will be
facing the main burner. Attach fan control to the bottom side of
the top heat shield with (2) screws provided with the optional
blower.
6. Route cord set through 9/16" (14mm) diameter hole on casing
assembly back. Insert approximately 3" (76mm) of cord set
into casing assembly back.
7. When you are facing the front of the heater, position the optional
blower assembly onto the top heat shield of the heater. The
motor wire harness should be facing into the top, right portion
of the heater.
8. Attach (1) pin terminal from black (hot) wire, smooth insulation on
cord set to (1) socket terminal on fan control wire harness.
9. Attach (1) pin terminal from black (neutral) wire, ribbed insulation on cord set to (1) socket terminal from white (neutral) wire
on motor wire harness.
10. Attach (1) pin terminal on fan control wire harness to (1) socket
terminal from black (hot) wire on motor wire harness.
11. Attach the green ground wire from the motor wire harness and
the green ground wire from the cord set to the bottom right side
of the blower housing with (1) screw provided with the optional
blower.
12. With the heater standing upright, position the air discharge
opening of the blower housing downward. Place the bottom
ange of the blower housing over the top edge of the top heat
shield. Insert the blower housing into the top portion of the
heater by pivoting the blower housing upward 90°. Attach the
blower housing to the casing assembly with (4) screws provided
with the optional blower.
13. Grasp cord set at casing assembly back and pull excess cord
set through casing assembly back. Secure cord set in casing
assembly back with the strain relief provided with the optional
blower.
14. Installation of optional blower SRB-18T is completed.
15. If heater was removed from the wall, in order to install SRB18T optional blower, check for gas leaks at all gas connections
before lower louver is replaced onto casing assembly.
Attention! After optional blower has been installed use the following
steps to properly align the upper louver and the reector with the
heat shield.
A. When replacing upper louver, be sure the bottom lip of
upper louver goes behind the heat shield.
B. When replacing reector, be sure the top lip of reector
goes in front of the heat shield.
Excessive Blower Wheel Noise
ATTENTION! If your blower assembly develops a squeal, hum or
grinding noise, it indicates dirt or debris on shaft of blower wheel.
Use the following steps to clean shaft of blower wheel.
1. Remove red rubber grommet with brass bushing or black rubber
grommet with brass bushing from end of blower wheel shaft
opposite motor.
2. Clean blower wheel shaft with cotton cloth.
3. Place 1 or 2 drops of all purpose oil on END of blower wheel
shaft.
4. Replace red rubber grommet with brass bushing or black rubber
grommet with brass bushing onto end of blower wheel shaft.
Attention: The red rubber grommet with brass bushing or the
black rubber grommet with brass bushing must "snap-back"
into position.
5. Cleaning of blower wheel shaft is completed.
16013-6-0314 Page 17
HEAT SHIELD
Page 18
OPTIONAL BLOWER INSTALLATION INSTRUCTIONS (continued)
Wiring
The appliance, when installed, must be electrically grounded in
accordance with local codes or, in the absence of local codes, with
the National Electrical Code, ANSI/NFPA 70, if an external electrical
source is utilized. This appliance is equipped with a three-prong
[grounding] plug for your protection against shock hazard and should
be plugged directly into a properly grounded three-prong receptacle.
Do not cut or remove the grounding prong from this plug. For an
ungrounded receptacle, an adapter, which has two prongs and a
wire for grounding, can be purchased, plugged into the ungrounded
receptacle and its wire connected to the receptacle mounting screw.
With this wire completing the ground, the appliance cord plug can
be plugged into the adapter and be electrically grounded.
CAUTION
Label all wires prior to disconnection when servicing controls.
Wiring errors can cause improper and dangerous operation.
Verify proper operation after servicing.
Blower Motor
The blower motor does not have oiling holes. Do not attempt to
oil the blower motor.
Blower Wheel
The blower wheel will collect lint and could require periodic cleaning.
If the air output decreases or the noise level increases, it indicates
a dirty blower wheel.
To clean blower wheel:
1. Turn OFF gas supply to the heater.
2. Turn OFF electrical supply to the heater.
3. Remove lower louver from casing assembly (2 screws).
4. Remove reector from casing assembly (2 screws).
5. Remove upper louver from casing assembly (2 screws).
6. Clean blower wheel with a vacuum cleaner.
7. As parts are being replaced in reverse order, check for gas
leaks at all gas connections before lower louver is replaced
onto casing assembly.
If any of the original wire as supplied with the appliance must be replaced, it must be replaced with type 125°C wire or its equivalent.
WARNING
Unplugging of blower accessory will not stop the heater from cycling. To turn off gas to the unvented heater: Push in gas control
knob slightly and turn clockwise to "OFF." Do not force.
PARTS LIST
INDEX
NO.
1 R-2396 BLOWER (INCLUDES MOTOR,
2 R-2503 FAN CONTROL
3 R-2395 WIRE ASSEMBLY
4 R-1468 BUSHING - HEYCO #SR5KN4
5 VF-068 CORD SET ASSEMBLY
6 SR-196 BLOWER PAN
7 R-1499 RUBBER GROMMET (4 RE-
8 R-1454 BRASS BUSHING (4 REQUIRED)
N/S SR-219 BLOWER HARDWARE PACKAGE
PART
NO. DESCRIPTION
FAN, AND FAN HOUSING)
QUIRED)
16013-6-0314Page 18
Page 19
MASTER PARTS DISTRIBUTOR LIST
To Order Parts Under Warranty, please contact your local Empire dealer. See the dealer locator at www.empirecomfort.
com. To provide warranty service, your dealer will need your name and address, purchase date and serial number, and the
nature of the problem with the unit.
To Order Parts After the Warranty Period, please contact your dealer or one of the Master Parts Distributors listed below.
This list changes from time to time. For the current list, please click on the Master Parts button at www.empirecomfort.com.
Please note: Master Parts Distributors are independent businesses that stock the most commonly ordered Original
Equipment repair parts for Heaters, Grills, and Fireplaces manufactured by Empire Comfort Systems Inc.
Dey Distributing
1401 Willow Lake Boulevard
Vadnais Heights, MN 55101
Phone: 651-490-9191
Toll Free: 800-397-1339
Website: www.deydistributing.com
Parts: Heater, Hearth and Grills
East Coast Energy Products
10 East Route 36
West Long Branch, NJ 07764
Phone: 732-870-8809
Toll Free: 800-755-8809
Fax: 732-870-8811
Website: www.eastcoastenergy.com
Parts: Heater, Hearth and Grills
Victor Division of F. W. Webb Company
200 Locust Street
Hartford, CT 06114
Phone: 860-722-2433
Toll Free: 800-243-9360
Fax: 860-293-0479
Toll Free Fax: 800-274-2004
Websites: www.fwwebb.com & www.victormfg.com
Parts: Heater, Hearth and Grills
Able Distributors
2501 North Central Avenue
Chicago, IL 60639
Phone: 773-889-5555
Toll Free: 800-880-2253
Fax: 773-466-1118
Website: www. abledistributors.com
Parts: Heater
HOW TO ORDER REPAIR PARTS
Parts Not Under Warranty
Parts can be ordered through your Service Person, Dealer, or a Master Parts Distributor. See this page for the Master Parts Distributors list. For best results, the service person or dealer should order parts through the distributor. Parts can be shipped directly to the
service person/dealer.
Warranty Parts
Warranty parts will need a proof of purchase and can be ordered by your Service Person or Dealer. Proof of purchase is required for
warranty parts.
All parts listed in the Parts List have a Part Number. When ordering parts, rst obtain the Model Number and Serial Number from the
name plate on your equipment. Then determine the Part Number (not the Index Number) and the Description of each part from the following illustration and part list. Be sure to give all this information . . .
Appliance Model Number Part Description
Appliance Serial Number Part Number
Type of Gas (Propane or Natural)
Do not order bolts, screws, washers or nuts. They are standard hardware items and can be purchased at any local hardware store.
Shipments contingent upon strikes, res and all causes beyond our control.
16013-6-0314 Page 19
Page 20
WARRANTY
Empire Comfort Systems Inc. warranties this space heating product to be free from defects at the time of purchase and for the periods
specied below. Space heating products must be installed by a qualied technician and must be maintained and operated safely, in
accordance with the instructions in the owner’s manual. This warranty applies to the original purchaser only and is not transferable.
All warranty repairs must be accomplished by a qualied gas appliance technician.
Limited Lifetime Parts Warranty with a Five-Year Limited Labor Warranty – Combustion Chamber and Heat Exchanger
If the combustion chamber or heat exchanger (see parts list) fails because of defective workmanship or material, Empire will
repair or replace at Empire’s option.
Withinveyearsfromthedateofpurchase,Empirewillpayreasonablelabortohavethedefectivepartrepairedorreplacedat
Empire’s option.
Limited Five-Year Parts & Labor Warranty – All Other Components (Except Thermostats)
Shouldanypartfailbecauseofdefectiveworkmanshipormaterialwithinveyearsfromthedateofpurchase,Empirewill
repair or replace at Empire’s option.
Withinveyearsfromthedateofpurchase,EmpirewillpayreasonablelabortohavethatdefectrepairedatEmpire’soption.
Limited One-Year Parts Warranty – Remote Controls, Thermostats, Accessories, and Parts
Shouldanyremotecontrol,thermostat,accessory,orotherpartfailbecauseofdefectiveworkmanshipwithinoneyearfrom
the date of purchase, Empire will repair or replace at Empire’s option.
Duties of the Owner
The appliance must be installed by a qualied installer and operated in accordance with the instructions furnished with the
appliance.
A bill of sale, cancelled check, or payment record should be kept to verify purchase date and establish warranty period.
Ready access to the appliance for service
What Is Not Covered
Damages that might result from the use, misuse, or improper installation of this appliance.
Travel, diagnostic costs and freight charges on warranted parts to and from the factory.
Claims that do not involve defective workmanship or materials.
Unauthorized service or parts replacements.
Removal and reinstallation cost.
Inoperable due to improper or lack of maintenance.
How To Get Service
To make a claim under this warranty, please have your receipt available and contact your installing dealer. Provide the dealer
with the model number, serial number, type of gas, and purchase verication. The installing dealer is responsible for providing
service and will contact the factory to initiate any warranted parts replacements. Empire will make replacement parts available
at the factory. Shipping expenses are not covered.
If, after contacting your Empire dealer, service received has not been satisfactory, contact: Consumer Relations Department,
Empire Comfort Systems Inc., PO Box 529, Belleville, Illinois 62222, or send an e-mail to info@empirecomfort.com with
“Consumer Relations” in the subject line.
Your Rights Under State Law
This warranty gives your specic legal rights, and you may also have other rights, which vary from state to state.
EMPIRE
EMPIRE
Comfort Systems
Empire Comfort Systems Inc.
918 Freeburg Ave. Belleville, IL 62220
If you have a general question about our products, please e-mail us at
info@empirecomfort.com.
If you have a service or repair question, please contact your dealer.
www.empirecomfort.com
16013-6-0314Page 20
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