Empire AVM21MTEKN-1, AVM24MTEKN-1, AVR24MTEKN-1, AVM30MTEKN-1, AVM2RMTEKN-1 Installation Instructions And Owner's Manual

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Page 1

INSTALLATION INSTRUCTIONS

GAS-FIRED

AND OWNER’S MANUAL

Installer: Leave this manual with the appliance. Consumer: Retain this manual for future reference.

IMPORTANT! Read these instructions carefully before installing or operating this gas appliance. These instructions should be left with the homeowner for future reference.

WARNING

If the information in this manual is not

followed exactly, a re or explosion may

result causing property damage, personal injury or loss of life.

— Do not store or use gasoline or other

ammable vapors and liquids in the

vicinity of this or any other appliance.

— WHAT TO DO IF YOU SMELL GAS

• Do not try to light any appliance.

• Do not touch any electrical switch; do

not use any phone in your building.

• Immediately call your gas supplier

from a neighbor’s phone. Follow the gas supplier’s instructions.

• If you cannot reach your gas supplier, call the re department.

— Installation and service must be

performed by a qualied installer,

service agency or the gas supplier.

DANGER

If not installed, operated and maintained in accordance with the manufacturer’s instructions, this product could expose you to substances in fuel or from fuel combustion which can cause death or serious illness.

CONGRATULATIONS on the purchase of your new TRIPLE GAS BURNER! Your Decorative Gas Burner is designed and intended for installation in an approved, existing, fully

vented, wood-burning replace, with a gas

hook-up.

TRIPLE BURNER

(REQUIRES VENTED DECORATIVE

LOG SET)

FOR INSTALLATION IN

SOLID-FUEL BURNING FIREPLACES

MANUAL MODELS

AVM(21,24,30)MTEKN-1

MILLIVOLT MODELS

AVR(21,24,30)MTEKN-1

This appliance must be installed only in a solid-

fuel burning replace with a working ue and

construction of noncombustible materials.

This unit is NOT for use with solid fuel. Solid

fuels shall NOT be burned in a replace where

a decorative appliance is installed.

The vent damper must have a damper clamp attached to it to keep the damper from accidentally closing during operation.

Page 2

TABLE OF CONTENTS

SECTION PAGE

Before You Start .......................................................................................................3

Carton Contents & Hardware Pack ..........................................................................4

Important Safety Information ...............................................................................5 - 6

Safety Information for Users of LP-Gas ...................................................................7

General Information .................................................................................................8

Product Specications ..............................................................................................8

Fireplace Preparation ...............................................................................................9

Introduction ..............................................................................................................9

Gas Supply ...................................................................................................... 10 - 11

Assembly .........................................................................................................12 - 13

Before Fully Installing the Appliance ......................................................................13

Installation .......................................................................................................14 - 15

Door Operation .......................................................................................................16

Millivolt Lighting Instructions ..................................................................................17

Manual Lighting Instructions ..................................................................................18

Pilot and Main Burner Flame Characteristics ......................................................... 19

Wiring .....................................................................................................................20

Maintenance & Service ..........................................................................................21

Troubleshooting ......................................................................................................22

AVM Parts List & Exploded View ............................................................................23

AVR Parts List & Exploded View ............................................................................24

Master Parts Distributor List ...................................................................................25

How To Order Repair Parts ....................................................................................25

Appliance Service History ......................................................................................26

Warranty .................................................................................................................27

35430-0-0315Page 2

Page 3

BEFORE YOU START

Samples and Denitions:

DANGER

Indicates a hazardous situation which, if not avoided, will result in death or serious injury.

WARNING

Indicates a hazardous situation which, if not avoided, could result in death or serious injury.

CAUTION

Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.

NOTICE: Addresses practices not related to personal injury.

1. Read the safety information on pages 5 - 7.

2. Review gas line information on pages 10 - 11.

3. Review the wiring information on page 20.

4. Light the replace and troubleshoot. See pages 17, 18 & 22.

5. Show the homeowner how to operate the replace.

6. Show the homeowner how to do the basic maintenance.

These instructions are intended as a general guide and do not supersede national or local codes in any way. Authorities having jurisdiction should be consulted before installation.

• Follow all local codes regarding installation,

combustion and ventilation air or in the absence of local codes follow the National Fuel Gas Code ANSI Z223.1(U.S. installation), or CAN/CGA-B149, Installation Code (Canada installation) and with ANSI Z21.60 Decorative Vented Appliances for Solid Fuel Burning Fireplaces.

• Installation and provision for combustion and

ventilation air must conform to the National Fuel Gas Code, ANSI Z223.1, or CAN/CGA-B149.1, Natural Gas Installation Code, or CAN/CGA-B149.2, Propane Installation Code.

• The installation of appliances designed for

manufactured home (U.S. only) or mobile home installation must conform with the Standard for Mobile House, CAN/CSA Z240 MH, in Canada, or with the Manufactured Home Constructions and Safety Standard, Title 24 CFR, Part 3280, in the United States, or when such a standard is not applicable, Manufactured Home Installations

Standard, ANSI/NCSBCS A225.1/NFPA 501A.

35430-0-0315 Page 3

Page 4

CARTON CONTENTS & HARDWARE PACK

1/4

HARDWARE PACK CONTENTS

”X 1 1/4” SLOTTED HEX HEAD ANCHOR SCREW (2)

Items not shown to scale.

AVM(21,24,30)MTEKN-1

Index

No.

Description

1 Clip - Left 1 1

2 Clip - Right 1 1

3 Triple Burner Assembly with Manual Valve 1 1

5 Damper Clamp 1 1

6 Compression Fitting 1 1

7 Ember Burner Pan 1 1

8 Ember Burner 1 1

9 Flexline 1 1

10 Street Elbow, 1/2 X 3/8 1 1

11 Rockwool Mix 2 2

12 Lava Rock 3 3

13 Crushed Glass 1 2

AVR(21,24,30)MTEKN-1

Index

No.

Description

1 Clip - Left 1 1

2 Clip - Right 1 1

4 Triple Burner Assembly with Millivolt Valve 1 1

5 Damper Clamp 1 1

6 Compression Fitting 1 1

7 Ember Burner Pan 1 1

8 Ember Burner 1 1

9 Flexline 1 1

10 Street Elbow, 1/2 X 3/8 1 1

11 Rockwool Mix 2 2

12 Lava Rock 3 3

13 Crushed Glass 1 2

N/S Log Switch 1 1

See Parts Lists on pages 23 & 24 for ordering replacement parts. Do not order batteries, bolts, screws, washers or nuts. They are standard hardware items and can be purchased at any local hardware store.

Quantity Supplied

AVM(21,24) AVM30

Quantity Supplied

AVR(21,24) AVR30

CARTON CONTENTS

35430-0-0315Page 4

Page 5

IMPORTANT SAFETY INFORMATION

Installer: Leave these instructions with the owner for future reference. For Installation In Solid Fuel Burning Fireplaces. Do not burn

wood or solid fuels in a replace where a decorative gas log set

is installed. This appliance is for installation only in a solid fuel

burning replace, masonry replace or manufactured replace.

WARNING

Before installing in a solid fuel burning replace, the chimney ue and rebox must be cleaned of soot, creosote, ashes and loose paint by a qualied chimney cleaner.

WARNING

Do not allow fans to blow directly into or at the replace. Avoid any drafts that alter burner ame patterns.

WARNING

Do not use a blower insert, heat exchanger insert or other accessory not approved for use with this appliance.

DANGER

Any modication to this gas log set or to controls can be

dangerous. Improper installation or use of the gas log set can

cause serious injury or death from re, burns, explosion or

carbon monoxide poisoning.

WARNING

Do not operate this burner with glass doors closed.

• Installation and repair must be done by a QUALIFIED SERVICE PERSON. The appliance should be inspected

before use and at least annually by a qualied service

person. More frequent cleaning may be required due to excessive lint from carpeting, bedding materials, etc. It is imperative that control compartments, burners and circulating air passageways of the appliance be kept clean.

• Dot not place clothing or other ammable material on or near

the appliance.

• Do not place trash or other articles on the log set during

operation.

• Do not put anything around the replace that will obstruct the ow of ventilation air.

• Do not use this appliance if any part has been under water. Immediately call a qualied service technician to inspect the

appliance and to replace any part of the control system and any gas control which has been under water.

• Do not use thermostats on vented burner applications

• Keep the appliance area clear and free from combustible material, gasoline and other ammable vapors and liquids.

• Keep burner and control compartment clean.

• A yearly examination and cleaning of the venting system of the solid-fuel burning replace must be performed by a qualied agency.

• Make a periodic visual check of pilot and burners. Clean and

replace damaged parts.

• Alert children and adults to the hazards of high surface

temperatures and caution them to stay away to avoid burns or clothing ignition.

• Carefully supervise young children when they are in the

same room as the appliance.

• During manufacture, this replace is treated with certain oils, lms and bonding agents. These bonding agents are

not harmful but may produce smoke and odors as they are

burned off during initial operation of the replace. This is

normal. Open a window during the initial bake out period.

• Proper installation, burner pan location and log placement is

important to achieve optimum look and performance of your gas log set. The logs have been designed for easy location and placement on the grate and must be followed for proper operation.

• Do not operate this log set with glass doors in the closed position. A replace screen must be in place when the log

set is burning. Adequate combustion air must be provided for

proper venting. All ames should go up and out the top of the rebox into the ue vent. If any ames oat or curl forward

into the room do not operate appliance. Check for an open

ue and adequate combustion air into the room. A damper clamp must be installed on the rebox damper to maintain an open ue vent condition. See page 9.

• Young children must be carefully supervised when they are

in the same room as the gas log while in operation. Do not

place stockings, clothing or any ammable material above or near the replace.

• Do not substitute or use materials other than those supplied

for use with the log set.

WARNING

Follow all gas leak check procedures in this manual, prior to operation.

WARNING

Fuels used in gas or oil-red appliances, and the products of

combustion of such fuels, contain chemicals known to the State of California to cause cancer, birth defects, and/or other reproductive harm. This warning is issued pursuant to California Health & Safety Code Sec. 25249.6.

DO NOT ATTEMPT TO DISCONNECT THE GAS OR ANY GAS FITTING WHILE THIS APPLIANCE IS IN OPERATION.

NEVER leave the decorative gas log set unattended while in operation.

NEVER allow children to operate this decorative gas log set.

NEVER place hands or ngers on the front-edge of this decorative gas log set.

NEVER use liquid propane gas in a natural gas unit, or natural gas in a liquid propane unit.

DO NOT use solid-fuel or lighter uid in any decorative gas log

set.

Any safety screen or guard removed for servicing an appliance must be replaced prior to operating the appliance.

35430-0-0315 Page 5

Page 6

IMPORTANT SAFETY INFORMATION

During manufacturing, fabrication, and shipping, various com-

ponents of this appliance are treated with certain oils, lms, or

bonding agents. These chemicals ARE NOT harmful, but may produce annoying smoke and smells, as they are burned off, during the initial operation of the appliance. This may possibly cause headaches, and eye or lung irritation. This is a normal and temporary occurrence. The initial break-in period should last three to four hours. During this period, provide maximum ventilation by opening a window or door, to allow odors to dissipate. Any odor remaining after this initial break-in period, will be slight and will disappear with continued use.

NEVER PLACE ANY COMBUSTIBLE MATERIAL WITHIN TWENTY-FOUR (24) INCHES FROM THE FRONT OF THE FIREPLACE ENCLOSURE.

WARNING

Do not use this appliance if any part has been under water.

Immediately call a qualied service technician to inspect the

appliance and replace any part of the control system and any gas control that has been under water.

All units with gas control valves must be lit by a Safety Pilot. For standard units, the pilot is located at the right, rear, center of the unit. Follow these instructions exactly when lighting the appliance. BEFORE LIGHTING, smell around the appliance area for gas. Be

sure to smell next to the oor, as L.P. gas is heavier than air and will settle to the oor. Use only your hand to rotate the gas control

knob. Never use tools. If the knob will not turn by hand, do not try

to repair it; call a qualied service technician or installer. Force or attempted repair may result in a re or explosion.

GAS WARNING ODOR If a gas leak happens, you should be able to smell the gas because of the odorant put in the LP-Gas. That’s your signal to go into immediate action!

• Do not operate electric switches, light matches, use your phone.

Do not do anything that could ignite the gas.

• Get everyone out of the building, vehicle, trailer, or area. Do

that IMMEDIATELY.

• Close all gas tank or cylinder supply valves.

• LP-Gas is heavier than air and may settle in low areas such as

basements. When you have reason to suspect a gas leak, keep

out of basements and other low areas. Stay out until reghters

declare them to be safe.

• Use your neighbor’s phone and call a trained LP-Gas service person and the re department. Even though you may not

continue to smell gas, do not turn on the gas again. Do not re-enter the building, vehicle, trailer, or area.

• Finally, let the service man and reghters check for escaped

gas. Have them air out the area before you return. Properly trained LP-Gas service people should repair the leak, then check and relight the gas appliance for you.

WARNING

All gas burning appliances produce smoke and carbon monoxide gas during operation. These fumes can be harmful if the

appliance is used in any other than a fully vented replace.

WARNING

The State of Massachusetts requires that the chimney ue

damper, when used with decorative gas log sets, be welded open or completely removed. In the Commonwealth of Massachusetts, this appliance must be installed by a licensed

plumber or gastter.

WARNING

Improper installation, adjustment, alteration, service or maintenance, can cause property damage, personal injury or loss of life. Refer to the owner’s information manual, provided with this appliance. Installation and service must be performed by a

qualied installer, service agency or the gas supplier.

35430-0-0315Page 6

Page 7

SAFETY INFORMATION FOR USERS OF LP-GAS

Propane (LP-Gas) is a ammable gas which can cause res

and explosions. In its natural state, propane is odorless and colorless. You may not know all the following safety precautions which can protect both you and your family from an accident. Read them carefully now, then review them point by point with the members of your household. Someday when there may not be a minute to lose, everyone's safety will depend on knowing exactly what to do. If, after reading the following information, you feel you still need more information, please contact your gas supplier.

NO ODOR DETECTED - ODOR FADE Some people cannot smell well. Some people cannot smell

the odor of the chemical put into the gas. You must nd out if

you can smell the odorant in propane. Smoking can decrease your ability to smell. Being around an odor for a time can affect your sensitivity or ability to detect that odor. Sometimes other odors in the area mask the gas odor. People may not smell the gas odor or their minds are on something else. Thinking about smelling a gas odor can make it easier to smell.

The odorant in LP-gas is colorless, and it can fade under some circumstances. For example, if there is an underground leak, the

movement of the gas through soil can lter the odorant. Odorants in

LP-Gas also are subject to oxidation. This fading can occur if there is rust inside the storage tank or in iron gas pipes.

The odorant in escaped gas can adsorb or absorb onto or into walls, masonry and other materials and fabrics in a room. That will take some of the odorant out of the gas, reducing its odor intensity.

LP-Gas may stratify in a closed area, and the odor intensity could vary at different levels. Since it is heavier than air, there may be more odor at lower levels. Always be sensitive to the slightest gas odor. If you detect any odor, treat it as a serious leak. Immediately go into action as instructed earlier.

SOME POINTS TO REMEMBER

• Learn to recognize the odor of LP-gas. Your local LP-Gas Dealer can give you a “Scratch and Sniff” pamphlet. Use it to

nd out what the propane odor smells like. If you suspect that

your LP-Gas has a weak or abnormal odor, call your LP-Gas Dealer.

• If you are not qualied, do not light pilot lights, perform service,

or make adjustments to appliances on the LP-Gas system. If

you are qualied, consciously think about the odor of LP-Gas

prior to and while lighting pilot lights or performing service or making adjustments.

• Sometimes a basement or a closed-up house has a musty

smell that can cover up the LP-Gas odor. Do not try to light pilot lights, perform service, or make adjustments in an area where the conditions are such that you may not detect the odor if there has been a leak of LP-Gas.

• Odor fade, due to oxidation by rust or adsorption on walls of

new cylinders and tanks, is possible. Therefore, people should be particularly alert and careful when new tanks or cylinders are placed in service. Odor fade can occur in new tanks, or

reinstalled old tanks, if they are lled and allowed to set too long before relling. Cylinders and tanks which have been out

of service for a time may develop internal rust which will cause odor fade. If such conditions are suspected to exist, a periodic sniff test of the gas is advisable. If you have any question

about the gas odor, call your LP-GAS dealer. A periodic sniff test of the LP-GAS is a good safety measure under any condition.

• If, at any time, you do not smell the LP-Gas odorant and you

think you should, assume you have a leak. Then take the same immediate action recommended above for the occasion when you do detect the odorized LP-Gas.

• If you experience a complete “gas out,” (the container is under

no vapor pressure), turn the tank valve off immediately. If the container valve is left on, the container may draw in some air

through openings such as pilot light orices. If this occurs, some

new internal rusting could occur. If the valve is left open, then treat the container as a new tank. Always be sure your container is under vapor pressure by turning it off at the container

before it goes completely empty or having it relled before it is

completely empty.

35430-0-0315 Page 7

Page 8

GENERAL INFORMATION

Qualied Installing Agency

Installation and replacement of gas piping, gas utilization equipment or accessories and repair and servicing of equipment shall be per-

formed only by a qualied agency. The term "qualied agency" means any individual, rm, corporation or company which either in person

or through a representative is engaged in and is responsible for (a) the installation or replacement of gas piping or (b) the connection, installation, repair or servicing of equipment, who is experienced in such work, familiar with all precautions required and has complied with all the requirements of the authority having jurisdiction.

State of Massachusetts: The installation must be made

by a licensed plumber or gas tter in the Commonwealth of

Massachusetts.

The installation and the provisions for combustion and ventilation air must conform with the National Fuel Gas Code, ANSI Z223.1/ NFPA54* Canadian Installation Code CAN/CGA B149.

*Available from the American National Standards Institute, Inc. 11 West 42nd St., New York, N.Y. 10018.

PRODUCT SPECIFICATIONS

WARNING

To avoid damage and possible injury, do not use sand in Liquid Propane Hearth Kits. Use the Rockwool mix, provided with the Liquid Propane Change Kit.

Natural Gas

Millivolt Manual

Regulator pressure setting 4.0” 4.5”

Gas inlet pressure Max. 10.5” 10.5”

Min. 5.0” 5.0”

Model

AVM21 NAT Manual 19 4.5” 75,000

AVM24 NAT Manual 19 4.5” 75,000

AVM30 NAT Manual 12 4.5” 90,000

AVR21 NAT Millivolt 19 4.0” 75,000

AVR24 NAT Millivolt 19 4.0” 75,000

AVR30 NAT Millivolt 12 4.0” 90,000

Note: Thermostats are not to be used on vented burner applica-

BURNER MODEL VALVE TYPE KIT NUMBER

AVM21MTEKN Manual CKV111

AVR21MTEKN Millivolt CKV112

AVM(24,30)MTEKN Manual CKV113

AVR(24,30)MTEKN Millivolt CKV114

Gas

Type

tions.

Valve

Type

LP CONVERSION KIT

Orice

Manifold Pressure

(w.c.)

BTUH

Max. Rate

High Altitude Installation

When installing this unit at an elevation above 2000 feet (in the United States) it may be necessary to decrease the input rating by

changing the existing burner orice to a smaller size. Generally,

input should be reduced 4 percent for each 1000 feet above sea level. However, if the heating value of the gas has been reduced, this general rule may not apply. Check with local gas utility for proper

orice size identication.

For Canadian high altitude applications, this appliance is suitable for installation at elevations between 0 feet (0m) and 4,500 (1,370m) without change.

When installing this unit at an elevation above 4500 feet (1,370m) (in Canada), check with local authorities.

Consult your local gas utility for assistance in determining the proper

orice for location.

Determining the Correct Burner Size for Your Fireplace

MINIMUM FIREPLACE DIMENSIONS

MASONRY BUILT FIREPLACES

Chimney Height Minimum of 6 Feet

BURNER

MODEL

AV(M,R)21 24 18 18 49

AV(M,R)24 30 18 19 71

AV(M,R)30 36 18 21 71

BURNER

MODEL

AV(M,R)21 24 18 18 49

AV(M,R)24 30 18 19 71

AV(M,R)30 36 18 21 71

FRONT

WIDTH IN

INCHES*

MINIMUM FIREPLACE DIMENSIONS

FACTORY BUILT FIREPLACES

Chimney Height Minimum of 10 Feet

FRONT

WIDTH IN

INCHES*

DEPTH IN

INCHES

DEPTH IN

INCHES

HEIGHT

IN INCH-

HEIGHT

IN INCH-

MINIMUM

VENT IN

SQ. INCH-

MINIMUM

VENT IN

SQ. INCH-

35430-0-0315Page 8

Page 9

FIREPLACE PREPARATION

• Turn off gas supply to replace or rebox.

• Have the replace oor and chimney professionally cleaned to

remove ashes, soot, creosote or other obstructions.

Have this cleaning performed annually after installation.

• Seal any fresh air vents or ash clean-out doors located on oor or wall of replace. If not, drafting may cause pilot

outage or sooting. Use a heat-resistant sealant. Do not seal

chimney ue damper.

Installing Damper Clamp

Remove all ashes or other debris from the replace. If the replace

is equipped with an ash dump be sure to seal the door with furnace cement or high temperature silicone. Be sure to check the damper

for proper operation and verify that the ue passageway is open.

Attach damper clamp to the vent damper and tighten hold down bolt.

Place the clamp over the lip of the damper and tighten the hold down bolt until the clamp is securely attached to the damper. This will prevent the damper from accidentally closing.

INTRODUCTION

Figure 1

Introduction

Always consult your local Building Department regarding regulations, codes or ordinances which apply to the installation of a

vented decorative gas log set in a solid-fuel burning replace.

This appliance is only for use with the type of gas indicated on the rating plate.

Instructions to Installer

1. Installer must leave instruction manual with owner after

installation.

2. Installer must have owner ll out and mail warranty card

supplied with the replace.

3. Installer should show owner how to start and operate the

replace.

WARNING

Any change to this appliance or its controls can be dangerous. Improper installation or use of the appliance can cause serious

injury or death from re, burns, explosion or carbon monoxide

poisoning.

General Information Any alteration of the original design, installed other than as shown in these instructions or use with a type of gas not shown on the rating plate is the responsibility of the person and company making the change.

Important

All correspondence should refer to complete Model No., Serial No. and type of gas. This information can be found on the data plate supplied with the burner.

Notice: During initial use of the logs and branches you will detect an odor as the logs and branches are cured. This is normal.

WARNING

A replace screen must be in place when this appliance is

in operation. Unless other provisions for combustion air are provided, the screen shall have an opening(s) for introduction of combustion air.

WARNING

When this decorative gas appliance is used in a replace

equipped with a combustion air kit and glass doors, the glass doors should remain open during log set operation. This will maximize the radiant heat provided to the surrounding area, and minimize overheating of any valve installation. The glass doors may be closed when the log set is not in use.

35430-0-0315 Page 9

Page 10

GAS SUPPLY

Check all local codes for requirements, especially for the size and type of gas supply line required.

Recommended Gas Pipe Diameter

Pipe Length Schedule 40 Pipe

Inside Diameter

Nat. L.P. Nat. L.P.

0-10 feet 1/2-in 3/8-in 1/2-in 3/8-in

10-40 feet 1/2-in 1/2-in 5/8-in 1/2-in

40-100 feet 1/2-in 1/2-in 3/4-in 1/2-in

100-150 feet 3/4-in 1/2-in 7/8-in 3/4-in

NOTICE: Never use plastic pipe. Check to conrm whether your

local codes allow copper tubing or galvanized.

NOTICE: Since some municipalities have additional local codes, it is always best to consult your local authority and installation code.

Installing a New Main Gas Shut Off Valve

Each appliance should have its own manual gas shut off valve.

In the state of Massachusetts the gas shut off valve must be a T handle type.

A manual main gas shut off valve should be located in the vicinity of the unit. Where none exists, or where its size or location is not adequate, contact your local authorized installer for installation or relocation.

Compounds used on threaded joints of gas piping shall be

resistant to the action of liqueed petroleum gases. The gas lines

must be checked for leaks by the installer. Testing for leaks on all exposed connections should be done with leak detection test solution. After testing is complete, all solution should be cleaned off. On unexposed connections, a pressure test should be made.

Never use an exposed ame to check for leaks. Appliance must

be disconnected from piping at inlet of control valve and pipe capped or plugged for pressure test. Never pressure test with

appliance connected; control valve will sustain damage!

A gas valve and ground joint union should be installed in the gas line upstream of the gas control to aid in servicing. It is required by the National Fuel Gas Code that a drip line be installed near the gas inlet. This should consist of a vertical length of pipe tee connected into the gas line that is capped on the bottom in which condensation and foreign particles may collect.

The use of the following gas connectors is recommended:

— ANSI Z21.24 Appliance Connectors of Corrugated Metal Tubing

and Fittings

— ANSI Z21.45 Assembled Flexible Appliance Connectors of

Other Than All-Metal Construction

Tubing, Type L

Outside Diameter

Figure 2

The above connectors may be used if acceptable by the authority having jurisdiction. The state of Massachusetts requires that a

exible appliance connector cannot exceed three feet in length.

A gas valve and ground joint union should be installed in the gas line upstream of the gas control to aid in servicing. It is required by the National Fuel Gas Code that a drip leg be installed near the gas inlet. See Figure 3. This should consist of a vertical length of pipe tee connected into the gas line that is capped on the bottom in which condensation and foreign particles may collect.

Figure 3

35430-0-0315Page 10

Page 11

GAS SUPPLY

Pressure Testing of the Gas Supply System

1. To check the inlet pressure to the gas valve, a 1/8-in (3.175mm)

N.P.T. plugged tapping, accessible for test gauge connection, must be placed immediately upstream of the gas supply connection to the appliance.

2. The appliance and its individual shutoff valve must be

disconnected from the gas supply piping system during any pressure testing of that system at test pressures in excess of 1/2 psig (3.5 kPa).

3. The appliance must be isolated from the gas supply piping system

by closing its individual manual shutoff valve during any pressure testing of the gas supply piping system at test pressures equal to or less than 1/2 psig (3.5 kPa).

Attention! If one of the procedures results in pressures in excess of 1/2 psig (14-in w.c.) (3.5 kPa) on the appliance gas valve, it will result in a hazardous condition.

Checking Manifold Pressure Millivolt Natural gas models will have a manifold pressure of ap-

proximately 4.0-in w.c. (.871kPa) at the pressure regulator outlet with the inlet pressure to the pressure regulator from a minimum of 5.0-in w.c. (1.120kPa) for the purpose of input adjustment to a maximum of 10.5-in w.c. (2.615kPa). Manual Natural gas models will have a manifold pressure of approximately 4.5-in w.c. (1.12kPa) at the pressure regulator outlet with the inlet pressure to the pressure regulator from a minimum of 5.0-in w.c. (1.74kPa) for the purpose of input adjustment to a maximum of 10.5-in w.c. (2.615kPa). Millivolt and Manual Propane gas models will have a manifold pressure approximately 10.0-in w.c. (2.49kPa) at the pressure regulator outlet with the inlet pressure to the pressure regulator from a minimum of 11.0-in w.c. (2.739kPa) for the purpose of input adjustment to a maximum of 13.0-in w.c. (3.237kPa).

Manual

NOTICE: A test gage connection is located downstream of the gas appliance pressure regulator for measuring gas pressure. The connection is a 1/8 inch 3mm) N.P.T. plugged tapping.

Millivolt

NOTICE: The gas control is equipped with a captured screw type pressure test point, therefore it is not necessary to provide a 1/8-in test point up stream of the control.

35430-0-0315 Page 11

Page 12

ASSEMBLY

BEGINNING INSTALLATION

1. Remove all contents from the burner carton.

2. Check the contents of the carton against the shipping and

packing list or the parts list in this manual. Report any missing or damaged parts to your retailer.

3. Remove any and all protective wrapping from the appliance.

4. TURN OFF THE GAS SUPPLY SYSTEM.

5. Place the replace damper in the fully open position and

install the damper clamp over the lip of the damper (the damper must be in a fully open position any time that this appliance is in operation). Using a 3/8-in. nut driver

or socket and turning in a clockwise direction, tighten the damper clamp bolt until the clamp is secure. The damper clamp must be in place to maintain the minimum permanent vent opening.

Notice: The State of Massachusetts requires that the

chimney ue damper, when used with decorative gas log

sets, be welded open or completely removed.

6. Place one adjustable wrench on the gas stub, and one on

the tting. Turn the wrench on the gas cap counter-clockwise

to remove the existing cap.

7. Clean the pipe threads on the gas stub with a wire brush

or steel wool. Apply the appropriate compound to the steel

ttings before making any connections. Compounds used on

threaded joints of gas piping shall be resistant to the action

of liqueed petroleum gases.

6. Slide the compression ring over the end of the burner pipe. See Figure 5.

Figure 5

7. With the main burner upside down, insert the ember burner tube into the gas feed tube. Burner ports will face down, but will be facing up when you turn the main burner upright. See Figure 6.

8. Using two adjustable wrenches, one to hold the compression base and the other turning in a clockwise direction, install the ember burner into the ember burner gas feed. See Figures 6 and 7.

FOR EMBER BURNER INSTALLATIONS

1. Place the burner upside down with the grate tines facing you,

on the oor outside of the replace.

2. Use an adjustable wrench to rotate ember burner gas feed plug counter-clockwise to remove it.

3. Apply the appropriate compound to the 3/8-in. NPT base (the

large end) of the compression tting. Compounds used on

threaded joints of gas piping shall be resistant to the action

of liqueed petroleum gases.

4. Install the compression tting into the ember burrner gas

feed (where the plug was removed in step 2). To secure the

tting, rotate it clockwise with an adjustable wrench. See

Figure 4.

Figure 4

5. Slide the compression tting hex cap, threads facing out,

over the end of the ember burner pipe.

Figure 6

Figure 7

9. Turn the burner right side up. Install the burner clips (one each side) onto the rear burner pan. See Figure 8.

Figure 8

35430-0-0315Page 12

Page 13

ASSEMBLY

FOR EMBER BED INSTALLATIONS

1. Insert the bottom lip of the ember burner pan under the ember burner. See Figure 9.

2. Push the ember burner pan backwards, towards the main burner, centering the top of the ember burner pan beneath the grate support. See Figure 10.

Figure 9

Figure 10

BEFORE FULLY INSTALLING THE APPLIANCE

You must secure the gas burner to the replace oor. If

not, the entire unit may move when you adjust the controls. Movement of unit may cause shifting of the gas logs which leads to sooting and improper burning. Grate movement could cause a gas leak.

Special care is required if you are installing the unit into a sunken replace. You must raise the replace oor with non-

combustible material to allow access to gas log controls.

This will ensure adequate air ow and guard against sooting. Raise the replace oor using noncombustible materials.

Assembly Procedure:

1. Place the burner in the replace or rebox. Make certain the entire ember burner is inside the front edge of the replace or rebox.

2. An anchor hole is provided in the two bottom side members of the grate frame. After centering the grate correctly, mark

the hole positions on the replace/rebox oor. Drill two 5/32in. diameter holes approximately 1-1/2" deep for masonry

screws or 1/8-in. hole for sheet metal screws.

3. Anchor the grate to the replace/rebox oor using the

screws provided. Refer to Figure 11.

Proper installation of the grate is essential to prevent any movement of the gas logs and controls during operation.

Figure 11

35430-0-0315 Page 13

Page 14

INSTALLATION

LOCATING THE UNIT

This appliance must be installed only in a solid-fuel burning

replace, which contains a working ue, and is constructed of

non-combustible materials.

IMPORTANT

For units with valve applications, complete pilot placement and

gas line assembly before you place the unit into the replace.

IMPORTANT

Seal any fresh air vents or ash clean-out doors located on the

oor or wall of the replace. If this is not performed, drafting

may cause pilot outage or sooting. Use a heat-resistant seal-

ant. DO NOT seal the chimney ue damper.

Gas supply system must be installed in accordance with the U.S. National Fuel Gas Code. This appliance and its individual shut off valve must be disconnected from the gas supply piping system during any system pressure test in excess of 1/2 PSI (3.5 KPA). Use a system manual shut off valve to shut off the gas supply to this gas appliance before continuing with installation procedures.

Figure 13 - Burner Pan with Natural Gas Manual Control

Valve - Front and Rear View

SET UP AND ASSEMBLY

DANGER

To avoid injury and property damage, DO NOT obstruct the ow of combustion and ventilation air when installing or operating the appliance.

Figure 12 - Burner Pan with Natural Gas Millivolt Control

Valve - Front and Rear View

IMPORTANT

BEFORE YOU BEGIN - Check the gas pressure at the

replace stub to ensure proper minimum gas pressure (see the specications beginning on page 8 of this manual).

IMPORTANT

BEFORE YOU BEGIN - Ensure that the rebox meets the minimum specications of the appliance (see the specications

beginning on page 8 of this manual).

IMPORTANT

This appliance when rst installed and used may produce

odors. This is normal. Open a window when operating the

appliance for the rst time.

Tools Needed

2 Adjustable Wrench (at least one of which has a range of 3/4-

inch for gas ttings)

2 Adjustable Pipe Wrenches 1 3/8-inch Nut Driver or Socket (for damper clamp)

35430-0-0315Page 14

Page 15

INSTALLATION

WARNING

Failure to position the parts in accordance with all included pictures, diagrams and drawings, or failure to use only parts

specically approved with this appliance may result in property

damage or personal injury.

IMPORTANT

Protect the pilot and valve assembly, and for Liquid Propane units, the air mixer at the side of the burner to protect it before installing sand. Remove protection from burner before use.

1. Pour the provided glass over the top and middle burner lling

the burner pans. The glass should follow the slope of each burner pan, covering each burner completely.

GLASS

3. Place the lava rock around the burner assembly.

Figure 16

WARNING

Apply loose material (embers and lava rock) per instruction manual. DO NOT apply extra material not supplied with this appliance. All previously applied loose material (embers) must be removed prior to reapplication.

Figure 14

2. Spread the glowing embers over the ember burner.

EMBERS

Figure 15

CAUTION

DO NOT place glowing embers, sand, rockwool mix, or lava rock in the area of the safety pilot assembly.

STOP!

Refer to the log set up instructions packaged with your Decorative Gas Logs.

4. Remove all contents from the Decorative Gas Log carton.

5. Check the contents of the carton against the shipping and packing list or the parts list in this manual. Report any missing or damaged parts to your retailer.

6. Remove any and all protective wrapping from the gas logs.

7. Arrange the decorative gas logs on the grate.

35430-0-0315 Page 15

Page 16

DOOR OPERATION

OPERATE THE FIREPLACE WITH THE BIFOLD GLASS DOORS IN ONLY THE FULLY OPEN POSITION.

NOTE: Always close the mesh rescreens when operating the replace with the glass doors fully open.

CORRECT DOOR POSITION WHEN

OPERATING THE FIREPLACE

INCORRECT DOOR POSITION WHEN

OPERATING THE FIREPLACE

FULLYOPEN DOORS

Figure 17

PARTIALLYOPEN DOORS.

WARNING

DO NOT operate the replace with the doors partially open or closed. Operating the replace with the doors

partially open or closed creates a hazardous situation.

• Partially open doors can cause sooting on front of

the replace.

• Closed doors can cause the glass to overheat and

shatter.

Figure 18

35430-0-0315Page 16

Page 17

MILLIVOLT LIGHTING INSTRUCTIONS

FOR YOUR SAFETY READ BEFORE LIGHTING

WARNING: If you do not follow these instructions exactly, a re or explosion may result

causing property damage, personal injury or loss of life.

A. This appliance has a pilot which must be lighted by

hand. When lighting the pilot, follow these instructions exactly.

B. BEFORE LIGHTING smell all around the appliance area

for gas. Be sure to smell next to the oor because some gas is heavier than air and will settle on the oor.

WHAT TO DO IF YOU SMELL GAS

• Do not try to light any appliance.

• Do not touch any electrical switch;

do not use any phone in your building.

• Immediately call your gas supplier from a neighbor's

phone. Follow the gas supplier's instructions.

• If you cannot reach your gas supplier, call the re

department.

C. Use only your hand to push in or turn the gas control

knob. Never use tools. If the knob will not push in or turn by hand, don't try to repair it; call a qualied service technician. Force or attempted repair may result

in a re or explosion.

D. Do not use this appliance if any part has been under

water. Immediately call a qualied service technician

to inspect the appliance and to replace any part of the control system and any gas control which has been under water.

LIGHTING INSTRUCTIONS

WARNING

• Any glass doors shall be opened when the appliance is in operation.

• A replace screen must be in place when the appliance is operating and, unless other provisions for combustion air

are provided, the screen shall have an opening(s) for introduction of combustion air.

1. STOP! Read the safety information above.

2. Set the ON/OFF siwtch to “OFF”.

3. Turn off all electric power to the appliance (if applicable).

4. Push in gas control knob slightly and turn clockwise to “OFF”.

5. Wait ten (10) minutes to clear out any gas. Then smell

for gas, including near the oor. If you smell gas, STOP!

Follow “B” in the safety information above. If you do not smell gas, go to the next step. NOTE: Knob cannot be turned from “PILOT” to “OFF” unless knob is pushed in slightly. Do not force.

6. Find Pilot - follow metal tube from gas control. The pilot is in

front of the middle log on the right side.

7. Turn gas control knob counterclockwise to

“PILOT”.

8. Push in control knob all the way and hold in. Immediately light the pilot with a match and lighter rod that is provided with the burner. Continue to hold the control knob in for about one (1) minute after the pilot is lit. Release knob, and it will pop back up. Pilot should remain lit. If it goes out, repeat Steps 4 through 8.

• If knob does not pop up when released, stop and

immediately call a qualied service technician or gas

supplier.

• If the pilot will not stay lit after several tries, turn the gas

control knob to “OFF” and call your service technician or gas supplier.

9. Turn gas control knob counterclockwise

10. Set the ON/OFF switch to “ON”.

to “ON”.

Gas control knob shown in “OFF” position.

TO TURN OFF GAS TO APPLIANCE

1. Set the ON/OFF switch to "OFF".

35430-0-0315 Page 17

2. Push in gas control knob slightly and turn clockwise

to "OFF". Do not force.

Page 18

MANUAL LIGHTING INSTRUCTIONS

FOR YOUR SAFETY READ BEFORE LIGHTING

WARNING: If you do not follow these instructions exactly, a re or explosion may result

causing property damage, personal injury or loss of life.

A. This appliance has a pilot which must be lighted by hand.

When lighting the pilot, follow these instructions exactly.

B. BEFORE LIGHTING smell all around the appliance area for

gas. Be sure to smell next to the oor because some gas is heavier than air and will settle on the oor.

WHAT TO DO IF YOU SMELL GAS

• Do not try to light any appliance.

• Do not touch any electrical switch;

do not use any phone in your building.

• Immediately call your gas supplier from a neighbor's

phone. Follow the gas supplier's instructions.

• If you cannot reach your gas supplier, call the re

department.

LIGHTING INSTRUCTIONS

• Any glass doors shall be opened when the appliance is in operation.

• A replace screen must be in place when the appliance is operating and, unless other provisions for

combustion air are provided, the screen shall have an opening(s) for introduction of combustion air.

1. STOP! Read the safety information above.

2. Push in manual gas control knob slightly and turn clockwise to “OFF”. Do not force.

3. Wait ten (10) minutes to clear out any gas. Then smell for

gas, including near the oor. If you smell gas, STOP! Follow

“B” in the safety information above. If you do not smell gas, go to the next step.

4. Find pilot - follow metal tube from gas control. The pilot is in

front of the middle log on the right side.

5. Turn manual gas control knob counterclockwise to

“PILOT”.

C. Use only your hand to push in or turn the gas control knob.

Never use tools. If the knob will not push in or turn by hand,

don't try to repair it; call a qualied service technician. Force or attempted repair may result in a re or explosion.

D. Do not use this appliance if any part has been under water.

Immediately call a qualied service technician to inspect

the appliance and to replace any part of the control system and any gas control which has been under water.

WARNING

6. Push in control knob all the way and hold in. Immediately light the pilot with a match and the lighter rod that is provided with the burner. Continue to hold the control knob in for about one (1) minute after the pilot is lit. Release knob, and it will pop back up. Pilot should remain lit. If it goes out, repeat Steps 2 through 6.

• If knob does not pop up when released, stop and

immediately call a qualied service technician or gas

supplier.

• If the pilot will not stay lit after several tries, turn the gas

control knob to “OFF” and call your service technician or gas supplier.

7. Turn manual gas control knob counterclockwise to “ON”.

TO TURN OFF GAS TO APPLIANCE

1. Push in gas control knob slightly and turn clockwise to “OFF.” Do not force.

35430-0-0315Page 18

Page 19

PILOT AND MAIN BURNER FLAME CHARACTERISTICS

Pilot Flame Pattern

Figure 19 shows a correct pilot ame pattern. The correct ame

will be blue and will extend beyond the thermocouple/thermopile.

The ame will surround the thermocouple/thermopile just below the tip. A slight yellow ame may occur where the pilot ame and main burner ame meet.

After use, cleaning of the pilot burner may be required for the proper

ame. The pilot orice can be cleaned with high pressure air or by placing under running water. Pilot orice must be dry before

replacement. Use canned air to clean inside the pilot after the pilot

orice has been removed.

To Remove Pilot Orice

1. Disconnect the pilot supply line at the pilot burner.

2. Remove pilot orice from pilot burner. It may be necessary to

tap on pilot burner in order to remove the pilot orice.

Pilot Flame Pattern

Figure 19

If pilot ame pattern is incorrect

• See Troubleshooting, page 22.

Main Burner Flame Pattern

The main burner ame will be yellow with a blue base.

Main Burner Flame Ignition and Extinction

When the main burner is ignited it will take a few seconds for the

full ame pattern to develop.

When the main burner is extinguished it will take a few seconds for

the ames to disappear. It is normal to have the ames burn down

near the rock wool, as the remaining gas is burned.

35430-0-0315 Page 19

Page 20

WIRING

Thermostats are not approved on vented decorative appliances.

Label all wires prior to disconnection when servicing controls. Wiring errors can cause improper and dangerous operation. Verify proper operation after servicing.

Millivolt gas valve does not require 24 or 110 volts. See Figure 20 to provide optional wall switch or remote control.

It is important to use wire of a gauge proper for the length of the wire:

RECOMMENDED WIRE GAUGES

Maximum Length Wire Gauge

1' to 10' 18 10' to 25' 16 25' to 35' 14

Use the two leads (black wires) from ON/OFF switch to attach optional components.

Check System Operation

Millivolt system and all individual components may be checked with a millivolt meter 0-1000 MV range.

• Across the thermopile terminals, 400-450 millivolts with thermostat

OFF.

• Across the thermopile terminals, 150-250 millivolts with thermostat

ON.

NOTICE: Do not let remote control receiver come in contact with burner assembly.

Refer to remote control installation and operating instructions for more details on remote control.

AVR Notice: (Wiring harness located in envelope)

Connect the two - 1/4-in. terminals onto the TH and TH/TP terminals on valve. Place decorative log to right of the gas valve and burner assembly. When connecting to remote receiver, cut off 1/4-in. terminals from wires attached to ON/OFF switch. Strip wires back about 1/4-in. Connect stripped ends into remote receiver.

Millivolt Wiring Diagram

750 Millivolt System

When you ignite the pilot, the thermocouple produces millivolts (electrical current) which energizes the magnet in the gas valve. After 30 seconds to 1 minute time period you can release the gas

control knob and the pilot will stay ON. Allow your pilot ame to

operate an additional one (1) to two (2) minutes before you turn the gas control knob from the PILOT position to the ON position. This time period allows the millivolts (electrical current) to buildup to a

sufcient level allowing the gas control to operate properly.

Millivolt Control

The valve regulator controls the burner pressure which should be checked at the pressure test point. Turn captured screw counter clockwise 2 or 3 turns and then place tubing to pressure gauge over test point (Use test point “A” closest to control knob). After taking

pressure reading, be sure and turn captured screw clockwise rmly

to re-seal. Do not over torque. Check for gas leaks.

Remote Receiver -Millivolt Models Use the following steps to place the remote receiver adjacent to the gas valve.

Attention:

1. The remote receiver can not be placed behind the gas valve

and burner assembly.

2. When facing the appliance, the remote receiver must be placed

in the right side rebox, toward the front.

Figure 20

35430-0-0315Page 20

Page 21

MAINTENANCE & SERVICE

Maintenance

The Decorative Gas Log Set should be thoroughly inspected at

least once a year by a qualied technician.

At the beginning of each season, check for:

• Chimney ue or vent pipe is drawing properly, and that vent

pipe connections are tight.

• Blockages at the chimney or vent termination.

• Creosote and soot build-up in chimney and/or vents (clean if

necessary).

• Inspect the pilot and burners.

• Remove dust, cobwebs, pet hair or other debris from the

replace.

• Check for gas leaks. See page 11.

The burner system has been adjusted for proper operation at the factory. No adjustment is necessary, other than altitude de-rate or

pilot ame.

NEVER enlarge valve orices or burner ports.

Sooting

Some sooting of your log set is normal, adding to the appearance of burned wood. If excessive sooting accumulates, clean the logs using either of the following options::

A. When the logs are cold, remove logs from burner, brush

the soot off with a brush. Do not use water or soot cleaners at the same time as a brush.

B. When the logs are cold, remove logs from burner. Take

logs outside and remove soot with an air hose. Refer to Installation Instructions supplied with logs for re-installation information.

Cleaning

Keep the control compartment, logs and burner area surrounding the logs clean.

THE LOGS CAN GET VERY HOT— HANDLE ONLY WHEN COOL.

Always keep the appliance area clear and free from combustible

materials, gasoline, and other ammable vapors and liquids.

Never obstruct the ow of combustion and ventilation air. Keep the

front of the appliance clear of all obstacles and materials.

Inspecting Venting System

A vented replace venting system is designed and constructed to develop a positive ow adequate to remove ue gases to the

outside atmosphere.

Any foreign objects in the venting system, may cause ue gases to ow into the room.

Periodic examination and/or cleaning of the venting system of the

solid-fuel burning replace must be done by a qualied service person. Visually inspect the damper and ue area for excessive

soot build-up. This soot (carbon) may be removed by brushing with a soft bristle brush.

35430-0-0315 Page 21

Page 22

PROBLEM OBSERVED POSSIBLE CAUSE CORRECTIVE MEASURE

Gas odor during setup Gas Leak

Gas odor before rst ignition Gas Leak

No gas to pilot Make sure gas is on, in pilot position

Thermocouple not hot Depress valve knob for at least 1 minute

Pilot will not ignite, or will not stay lit

Delayed ignition

Burner does not light but pilot remains on

Burner lights but does not stay lit while pilot remains on

Burner & pilot light but will not stay on

Incorrect burner ame

Backre of burner

Appliance produces unwanted odors

Logs appear to smoke

Whistle noise from appliance

Improper pilot ame adjustment See Pilot Characteristics - adjust ame

Loose connections on the thermocouple Check gas connections

Faulty pilot or thermocouple Replace Safety Pilot

Faulty valve Replace Valve

Low gas pressure Check gas supply pressure

Clogged or dirty burner ports Clean burner ports

Blocked orice Check orice opening

Faulty valve Replace valve

Low gas pressure Check gas supply pressure

Clogged or dirty burner ports Clean burner ports

Blocked orice Check orice opening

Faulty pilot or thermocouple Replace safety pilot

Faulty valve Replace valve

Low gas pressure Check gas supply pressure

Faulty valve Replace valve

Faulty pilot or thermocouple Replace Safety pilot

Clogged or dirty burner ports Clean burner ports

Low gas pressure Check gas supply pressure

Not enough fresh air for pilot Open door or window - ventilate

Faulty valve Replace valve

Faulty pilot or thermocouple Replace safety pilot

Clogged or dirty burner ports Clean burner ports

Remote control overheating Move away from ame

Remote control batteries failing Replace batteries

Incorrect gas supply or pressure Check gas supply pressure

Blocked orice Check orice opening

Clogged or dirty burner ports Clean burner ports

Faulty valve Replace valve

High altitude Adjust orice size for altitude

Blocked orice Check orice opening

Clogged or dirty burner ports Clean burner ports

Low gas pressure Check gas supply pressure

Vapors from paint, hair spray, glues, etc. Ventilate room

Initial burn-off of manufacturing chemicals

Vapors from manufacturing chemicals Ventilate room

Logs curing See “Curing of Refractory Logs”

Air in gas line Bleed lines

Control knob not in fully open position Open control knob to full position

Spiral gas ex line Replace gas feed line

TROUBLESHOOTING

What To Do If You Smell Gas

• Do not try to light any appliance. • Do not touch any

electrical switch; do not use any phone in your building.

• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions. • If you cannot reach your gas supplier, call the re department.

Ventilate room

35430-0-0315Page 22

Page 23

AVM PARTS LIST & EXPLODED VIEW

Failure to position the parts in accordance with these di-

WARNING

agrams or failure to use only parts specically approved

with this appliance may result in property damage or personal injury.

DESCRIPTION

INDEX

AVM21 AVM24 AVM30

PART NO

1 R12114 R12114 R12114 Clip - Left

2 R12115 R12115 R12115 Clip - Right

3 R12104 R12105 R12106 Triple Burner Assembly with Millivolt Valve

4 R12051 R12051 R12051 Pilot Assembly

5 35471 35471 35471 Pilot Bracket

6 R12044 R12044 R12045 Orice

7 R12055 R12055 R12055 Orice Holder

8 R12083 R12083 R12083 Flexline

9 35642 35643 35644 Valve Bracket

10 R1088 R1088 R1088 Elbow

11 R7160 R7160 R7160 Regulator

12 P133 P133 P133 Nipple

13 R12049 R12049 R12049 Manual Valve

14 B100100 B100100 B100100 Adapter

15 R12147 R12147 R12147 Street Elbow

16 35641 35641 35641 Knob Shield

17 R1652 R1652 R1652 Jam Nut

18 R12088 R12088 R12088 Control Rod

19 R12050 R12050 R12050 Knob

20 R12162 R12163 R12164 Ember Burner Pan

21 R12116 R12116 R12116 Compression Fitting

22 R12157 R12158 R12159 Ember Burner

23 R2809 R2809 R2809 Damper Clamp

24 R12057 R12057 R12057 Rockwool Mix

25 11788 11788 11788 Decorative Rock

26 R11769 R11769 R11769 Crushed Glass

35430-0-0315 Page 23

Page 24

AVR PARTS LIST & EXPLODED VIEW

Failure to position the parts in accordance with these di-

agrams or failure to use only parts specically approved

WARNING

with this appliance may result in property damage or

personal injury.

INDEX NO

AVR21 AVR24 AVR30

1 R12114 R12114 R12114 Clip - Left

2 R12115 R12115 R12115 Clip - Right

3 R12104 R12105 R12106 Triple Burner Assembly with Millivolt Valve

4 R12052 R12052 R12052 Pilot Assembly

5 35471 35471 35471 Pilot Bracket

6 R12044 R12044 R12045 Orice

7 R12055 R12055 R12055 Orice Holder

8 R12083 R12083 R12083 Flexline

9 35643 35643 35643 Valve Bracket

10 R10882 R10882 R10882 Elbow

11 R5598 R5598 R5598 Millivolt Valve

12 R12162 R12163 R12164 Ember Burner Pan

13 R12116 R12116 R12116 Compression Fitting

14 R12157 R12158 R12159 Ember Burner

15 R2809 R2809 R2809 Damper Clamp

16 R12057 R12057 R12057 Rockwool Mix

17 11788 11788 11788 Decorative Rock

18 R11769 R11769 R11769 Crushed Glass

N/S R5910 R5910 R5910 Log Switch

N/S R12089 R12089 R12089 Wire Harness

N/S - Not Shown

PART NO

DESCRIPTION

35430-0-0315Page 24

Page 25

MASTER PARTS DISTRIBUTOR LIST

To Order Parts Under Warranty, please contact your local Empire dealer. See the dealer locator at www.empirecomfort.com. To provide warranty service, your dealer will need your name and address, purchase date and serial number, and the nature of the problem with the unit.

To Order Parts After the Warranty Period, please contact your dealer or one of the Master Parts Distributors listed below. This list changes from time to time. For the current list, please click on the Master Parts button at www.empirecomfort.com.

Please note: Master Parts Distributors are independent businesses that stock the most commonly ordered Original Equipment repair parts for Heaters, Grills, and Fireplaces manufactured by Empire Comfort Systems Inc.

Dey Distributing

1401 Willow Lake Boulevard Vadnais Heights, MN 55101

Victor Division of F. W. Webb Company

200 Locust Street Hartford, CT 06114

Phone: 651-490-9191 Toll Free: 800-397-1339 Website: www.deydistributing.com Parts: Heater, Hearth and Grills

East Coast Energy Products

10 East Route 36 West Long Branch, NJ 07764

Phone: 732-870-8809 Toll Free: 800-755-8809 Fax: 732-870-8811 Website: www.eastcoastenergy.com Parts: Heater, Hearth and Grills

HOW TO ORDER REPAIR PARTS

Phone: 860-722-2433 Toll Free: 800-243-9360 Fax: 860-293-0479 Toll Free Fax: 800-274-2004 Websites: www.fwwebb.com & www.victormfg.com Parts: Heater, Hearth and Grills

Parts Not Under Warranty

Parts can be ordered through your Service Person, Dealer, or a Master Parts Distributor. See this page for the Master Parts Distributors list. For best results, the service person or dealer should order parts through the distributor. Parts can be shipped directly to the

service person/dealer.

Warranty Parts

Warranty parts will need a proof of purchase and can be ordered by your Service Person or Dealer. Proof of purchase is required for warranty parts.

All parts listed in the Parts List have a Part Number. When ordering parts, rst obtain the Model Number and Serial Number from the

name plate on your equipment. Then determine the Part Number (not the Index Number) and the Description of each part from the following illustration and part list. Be sure to give all this information . . .

Appliance Model Number Part Description

Appliance Serial Number Part Number

Type of Gas (Propane or Natural)

Do not order bolts, screws, washers or nuts. They are standard hardware items and can be purchased at any local hardware store.

Shipments contingent upon strikes, res and all causes beyond our control.

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APPLIANCE SERVICE HISTORY

Date Dealer Name Service Technician Name Service Performed/Notes

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WARRANTY

Empire Comfort Systems Inc. warranties this hearth product to be free from defects at the time of purchase and for the periods specied below. Hearth products must be installed by a qualied technician and must be maintained and operated safely, in accordance with the

instructions in the owner’s manual. This warranty applies to the original purchaser only and is not transferable. All warranty repairs must

be accomplished by a qualied gas appliance technician.

Limited Lifetime – Refractory Logs

Should any part fail because of defective workmanship or material during the normal life of this product, Empire will repair or replace at Empire’s option. Limited Five-Year Parts Warranty – Burners, Grates, Ceramic Fiber Logs

Should any part fail because of defective workmanship or material within ve years from the date of purchase, Empire will repair

or replace at Empire’s option.

Limited Two-Year Parts Warranty – Valves

Should the valve fail because of defective workmanship or material within two years from the date of purchase, Empire will repair or replace at Empire’s option.

Limited One-Year Parts Warranty – Remote Controls, Accessories, and Parts

Should any remote control, thermostat, accessory, or other part fail because of defective workmanship within one year from the date of purchase, Empire will repair or replace at Empire’s option.

Duties of the Owner

The appliance must be installed by a qualied installer and operated in accordance with the instructions furnished with the appliance. A bill of sale, cancelled check, or payment record should be kept to verify purchase date and establish warranty period. Ready access to the appliance for service.

What Is Not Covered

Damages that might result from the use, misuse, or improper installation of this appliance. Travel, diagnostic costs and freight charges on warranted parts to and from the factory. Claims that do not involve defective workmanship or materials. Unauthorized service or parts replacements. Removal and reinstallation cost. Inoperable due to improper or lack of maintenance.

How To Get Service

To make a claim under this warranty, please have your receipt available and contact your installing dealer. Provide the dealer

with the model number, serial number, type of gas, and purchase verication. The installing dealer is responsible for providing service and

will contact the factory to initiate any warranted parts replacements. Empire will make replacement parts available at the factory. Shipping expenses are not covered. If, after contacting your Empire dealer, service received has not been satisfactory, contact: Consumer Relations Department, Empire Comfort Systems Inc., PO Box 529, Belleville, Illinois 62222, or send an e-mail to info@empirecomfort.com with “Consumer Relations” in the subject line.

Your Rights Under State Law

This warranty gives you specic legal rights, and you may also have other rights, which vary from state to state.

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Empire Comfort Systems Inc. 918 Freeburg Ave. Belleville, IL 62220

If you have a general question about our products, please e-mail us at info@empirecomfort.com. If you have a service or repair question, please contact your dealer.

www.empirecomfort.com

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