Phone Quick Reference Guide (QRG)
Message Waiting Indicator
Prompt Line
Line/Feature Buttons
Soft Keys
Phone/Exit Button
Navigation Arrows
Soft Key Labels
Speaker/Receiver
Microphone Mute
OK Button
Call Log – Missed Call Indicator,
Set ID #, & Date/Time
Message/
Press to Call Voice Mail
Headset
Speaker, Receiver, &
Ringer Volume Control
Speaker On/Off
History/Previously Call Log)
Contacts
Home (Previously/Menu)
9608/9611G IP-Telephone
Placing a Call & Sending Calls to Coverage
Internal Calls
1. Pick up the handset or press Speaker, if enabled
2. Dial the 5 digit extension OR use the Up/Down arrow
keys to navigate to and press Directory or
Select/Press Directory if already displayed
• Using the letters on the keypad, spell the
individual’s last name using one button push per
character and
• Press Next to scroll through multiple listings
of the same last name
• OR Press (1) after the last name and spell the
first name
2. Press Make Call
Note: The Phone button will exit the Directory
Local Calls
1. Pick up the handset or press Speaker, if enabled
2. Dial 9 and 10-digit local number
Long Distance Calls (Domestic & Canada)
1. Pick up the handset or press Speaker, if enabled
2. Dial 9 + 1 + Area Code and Number
3. Enter the 6-digit Authorization Code when the Recall
Dial Tone (3-beeps & Dial Tone) is heard
Long Distance Calls (International)
1. Pick up the handset or press Speaker, if enabled
2. Dial 9 + 011 + Country Code and Number and (#)
3. Enter the 6-digit Authorization Code when the Recall
Dial Tone (3-beeps & Dial Tone) is heard
Send Calls to Coverage (As s istant o r V oice Mail)
Idle Phone
• Your Line
o Press the Soft Key Send All
• Departmental or other Line
o Press SAC
If the phone is ringing and you wish t o send t he
Ringing line to Coverage/Voicemail
Press To VMail
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Transferring Calls
Conference Calls
Features on an Active Line. When a line is active, the
Hold, Conf, Transfer and Drop buttons display in
the Softkey area
For the instructions below where “Dial the Number…” is stated, you
may instead Press either History or Contacts, select a number and Press
OK.
Transfer a Call (Blind/Push Tr an sfer)
1. With Active Call on the line, Press Transfer
2. Dial the number to which the call will be transferred
3. Press Complete and Hang Up
To stop the transfer, press Cancel to return to your original party
If you make a dialing error, press Clear to re-enter the number
Transfer a Call & Connect/Conference Parties
1. With Active Call on the line, Press Conf
2. Dial the number to which the call will be transferred
3. Wait for the party to answer, announce call
4. Press Join Introduce Parties and Hang Up
To stop the transfer, press Cancel to return to your original party
If you make a dialing error, press Clear to re-enter the number
Transfer a Call into Voice Mail:
• For Calls to Another Party Answered on Your Line
Who has the Same Voice Mail System as you do
1. Press Transfer
2. Dial the number for the Voice Mail system of
your voicemail system
USERS Ext.
Unified Messaging - Most Users 8-7300
Office 365 Messaging – Pilo t Users 7-7100
3. If you receive a prompt:
• Saying your name or extension’s function and
asking for your PIN
• Press (*# #) wait for the prompt asking for
the extension of the desired party
• Enter the extension and press (#)
• If the desired mailbox is not on the
same system as yourself, the system
will transfer the caller to the party’s
extension rather than directly to their
mailbox
• Press Complete Hang Up
• “To access your mailbox, enter…”
• Express Messaging is not available,
transfer the call to the desired party
You can have a total of 6 lines on a conference call
(including yourself).
Set up Conference Calls
1. Have the first participant on the line
2. Press Conf or Add as indicated on screen
3. Dial the next participant
4. Press Join
5. Continue until all parties have been added
Displaying Dropping & Muting Parties on a
Conference
1. To List Parties - Press More Details
2. Scroll to the party using the Navigator buttons
3. To then Mute an Outside Party
• - Press Silence
• Note: The muted party may un-mute
themselves by pressing (#) on their phone.
Press Refresh Silence to re-mute them
Conferencing Between Two Lines
1. Place the 1st line on Hold
2. Answer or connect to the 2nd line
3. Press Conf
4. Select/Press the button of the 1st line
5. Press Join Introduce the Parties
Using the History Feature – Up to 100 Entries
1. Press History to display a log of All Calls
2. Use the arrow keys to move to Missed, Answered or
Outgoing calls
Press Call to call a displayed number
Press Details to view details of the number
Press +Contacts to add this number to your Contacts list
Press More to Delete a number or Clear All to clear the
log
Contacts Features – Up to 250 Entries
View Contacts Details
1. Press Contacts
2. Select the contact to be viewed
3. Press Details to view contact information
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Add a New Contact
Abbreviated/Speed Dial Buttons
1. Press Contacts
2. Press More then New
3. Enter the name using the dial pad
4. Press Clear to delete all text
5. Use the navigation arrows to scroll to the next field
6. Enter the telephone number (reminder: dial 9 to get
an outside line)
7. Press OK
1. If you receive the prompt “To access your
mailbox, enter your extension…” and Press the (#) key
twice, enter the extension number of the party.
Edit a Contact
8. Press Contacts
9. Select the contact to be edited & Press Edit
10. Select the field to be edited
11. Use the dial pad and soft keys to make changes to the
contact information
12. Press OK
1. Abbreviated/Speed Dial (AD/SD) buttons are those
which you can program to dial numbers. This provides
additional automatic calling capability to the native
Contacts feature of the phone.
2. Only one telephone number per button can be
configured. A maximum of 16-digits (AD) and 24digits (SD) may be entered per button
3. Programming Summary:
• Either get a Dial Tone and dial (#80) – the # sign
must be dialed or navigate to and Press Abr Progr
• Use the Up/Down arrow keys to navigate to the
AD/SD button to be programmed if the button is
not displayed on the screen and either select it or
Press OK
o If using the Abr Progr, a prompt will
appear on the Prompt/top line “Change
numbers? Yes=1 No=2”
o Press (1)
• Press (9 for calls outside the system) and the
number to be called as you would normally dial it
Delete a Contact
1. Press Contacts
2. Select the contact to be deleted
3. Press More then Delete twice
Miscellaneous Telephone Operations,
Options, and Information
Placing a Call on Hold and Answer ing Another Call
1. When a call is received, the cursor/highlight on the
display moves to the line/button appearance of the
incoming call. This allows you to be automatically
connected to the call when you lift the receiver or
press the Speaker button
2. If you are already on a call, your choices are:
1. Hold the existing call and answer the new call
• Press the Ans-Hold button
2. End/Drop the existing call and answer the new call
• Press the Ans-Drop button
3. Send the new call to Coverage
• Press the To VMail button
4. Ignore the new call and silence the ring tone
• Press the Ignore button
• Re-Press the AD/SD button being programmed
o If using the Abr Progr, a prompt will
appear on the Prompt/top line “Change
label? Yes=1 No=2”
o Press (1) to label the button – this does not
provide a robust labeling function as that
found in Labeling AD/SD & Busy Buttons
Press (#) when finished
• Hang up/turn-off the speaker
• Press Phone (exit)
4. To Place a call:
• Press the AD/SD button desired
5. Abbreviated/Speed Dial buttons may be labeled with a
name using the Labeling feature detailed below
Busy Buttons
1. Busy buttons are those which have been configured at
the request of your Telephone Administrator to
illuminate when the associate phone is in use. This
allows you to see when someone in your office is on
the phone
2. When pressed, the button calls the associated station
3. Busy buttons may be labeled with a name using the
Labeling feature detailed below
4. A busy button’s lamp blinks at 60 Interruptions per
Minute when the associated station calls you
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Labeling AD/SD & Busy Buttons
1. The Label feature provides the ability to customize the
label (13 characters Maximum regular Feature buttons
and 7-9 Characters for Auxiliary buttons). To do this:
• Press Home
• Select Options & Settings and Press OK
• Navigate to Applications Settings and Press OK
• Navigate to Personalized Labels and Press OK
• Navigate to the AD/SD or Busy button to be
labeled and Press it
• Using the Touchtone Dial, enter the desired name
In the New Label field
o Use the More button to receive Soft-Key
options for changing the characters to
Symbols, and Characters:
o Press More repeatedly to see:
Abc (Mixed Case, 123 (Numbers),
abc (Lower Case), ABC (Upper
Case)
• Press Save when finished or press Press Cancel
• Observe Backup In Progress. You will see
Backup Successful on the top line of the display.
Report any failures to your help desk
Forward an Extension
1. Get Dial Tone on the extension to be forwarded
2. Press *2 and the extension to where the phone will be
forwarded (typically interoffice only)
Extension Format and Inter-office Dialing:
• You must dial 5-digits when calling extensi ons
• Direct Dial Numbers are:
DIRECT DIAL EXTENSION/5-DIGIT DIAL
404-251-xxxx 1-xxxx
404-712-xxxx 2-xxxx
770-784-xxxx 4-xxxx
404-686-xxxx 6-xxxx
404-727-xxxx 7-xxxx
404-778-xxxx 8-xxxx
Signals & Display Information:
Rings
• one-short ring a call from another extension
• one-short tone an intercom call
• two-shor t rings a call from outside the system
• three-short rings a priority call
Display Information (Partial Summary)
d Called party did not answer & Coverage sent the
•
call to you
f The call is being forwarded to you
•
s Called party has Send-Calls active & Coverage sent
•
the call to you
rt The ringing call is a previously parked call that is
•
returning
Set ID and Call Log Display
The top of the display provides the Set ID (63375 shown) and the
number of new calls recorded in the log (1-call shown) in the left
corner
3. To deactivate forwarded calls, get Dial Tone on the
line that was forwarded
4. Press #22
Note: If your calls are not answered at the forwarded-to
station or if the forwarded-to station is busy, your calls will
be re-directed to your Coverage Path, e.g. to Voice Mail or to
Assistant then Voice Mail.
Send All Calls overrides Forwarding. Be sure to turn-off
Send All Calls for calls to forward.
Telecommuting & Mobility Features
To obtain the following features, please contact the Customer
Care Center:
• EC500 (Extension to Cellular)
• IP Softphone
• Personal Meet-Me Conference (6-Party Maximum)
• Remote control of EC500, Forwarding, & Send-Calls
Important Phone Numbers
Service Desk – 404-727-7777
Please see http://it.emory.edu/telephones
Quick Reference Guides (QRGs) and Detailed Telephone
Instructions
Please see http://it.emory.edu/voicemail for QRGs on Voice
Mail
for other Telephone
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