which EmFinder may do only following receipt of a
missing person’s case number. Once activated, the
EmFinders EmSeeQ provides location information only
to police.
See the emergency activation magnet for
step-by-step instructions.
How often should I charge the EmFinders EmSeeQ?
The device should be charged until full (green
LED flashes) at least once a week. This will take a
maximum of 2 hours.
Who do I call if I have additional questions?
If you have questions, contact customer service at
1.866.426.3386.
What is the emergency activation and recovery
process?
1
Caregiver calls 911 to file a missing person’s report.
2
911 dispatcher takes relevant information,
creates missing person file and provides a call
for service or case number to the caregiver.
3
Caregiver calls EmFinders emergency operator at
1.800.215.8161 to request EmSeeQ device activation
by providing a call for service or case number.
4
EmFinders verifies caregiver identity and password
and remotely activates the EmSeeQ device.
How does the EmFinders EmSeeQ work?
The potential wanderer wears an EmSeeQ device, the
same size as a wrist watch, on their wrist (or ankle, in
the case of a child) and is designed to be worn 24 hours
a day. The EmFinders EmSeeQ is water resistant (to
1-meter); avoid submerging for extended period of time.
The EmSeeQ device has no buttons or controls and
doesn’t make noise. It only lights up when it’s
charging. If the potential wanderer becomes lost,
the caregiver first calls 911 to file a missing person’s
report and then calls EmFinders to request remote
EmSeeQ device activation.
How does the technology work?
Once the unit is activated, law enforcement can
typically locate the missing person within
minutes via
information provided by the EmFinders
EmSeeQ
through the 911 emergency location system. The police
are dispatched and can continue to work with 911
to update the missing person’s location as the person
moves on foot or
in a car. Unlike GPS technology,
the EmSeeQ device
is designed to work indoors as
well as outdoors.
How do I activate the EmFinders EmSeeQ device?
The caretaker must first call 911 to report the device
holder lost and request that the police file a missing
person’s report. The device can ONLY be used to locate
a person who has been officially reported lost. It does
NOT track the device holder unless it is activated,