Business User
Thermostat Manual
Installed by:
Number of Thermostats:
Date:
Comments:
Call 1-866-353-5799 or visit delmarva.com/rewards
Table of Contents
Step 1: Getting Started .......................................................................................................................................... 3
A: Thermostat Buttons and Indicators ......................................................................................................... 3
B. Thermostat Display ................................................................................................................................ 4
Step 2: User Main Menu and Other Settings ..........................................................................................................5
A. User Main Menu .................................................................................................................................... 5
B. Other Settings ....................................................................................................................................... 7
C. Description of User and Other Settings Menu Options ........................................................................... 8
Step 3: How to Program Your Delmarva Power Energy Wise Rewards Thermostat ................................................10
Step 4: Temporary Versus Permanent Hold ...........................................................................................................12
Troubleshooting ................................................................................................................................................... 13
Your Delmarva Power Energy Wise Rewards thermostat controls your central air conditioning system and your
heating system. The types of compatible cooling and heating appliances include:
Central Air Conditioners:
• Single Stage
• Multi-Stage
Heat Pump:
• Single Stage
• Multi-Stage
All compatible components are connected and configured by the Energy Wise Rewards technician during
installation.
Furnaces:
• Single Stage Gas or Oil
• Multi-Stage Gas or Oil
• Single Stage Electric
• Multi-Stage Electric
Aux Heat:
• Single Stage Electric
• Multi-Stage Electric
2 Delmarva Power Energy Wise Rewards Thermostat User’s Manual
Step 1: Getting Started
A. Thermostat Buttons and Indicators
1 2
9 78
3
4
5
6
1
Left Arrow Navigates menu items
2
Up Arrow Raises temperature setpoint/changes selected menu item
3
Action Button Selects action of selected menu item
4
LED Indicates occurrence of curtailment event
5
Right Arrow Navigates menu items
6
Down Arrow Lowers temperature setpoint/changes selected menu item
7
SYSTEM Button
8
FAN Button Changes fan setting (Auto/On)
9
Soft Keys Performs action listed on display above the button
Changes system selection (OFF, COOL, HEAT, AUX [displayed on heat pump
units only])
Delmarva Power Energy Wise Rewards Thermostat User’s Manual 3
Step 1: Getting Started
B. Thermostat Display
1
2
3
4
5
6
1
Messaging Area
2
Temperature Displays current room temperature
Setpoint
3
Temperature
FAN Status
4
System Status
5
Displays day/time, thermostat, and Delmarva Power-related messages. In the event
of a power outage, the clock will maintain the correct time for 48 hours.
Displays current desired temperature
• Blank when user selects the OFF mode via the menu (turns system off)
• When system is ON, the words SET AT changes to HOLD AT when in temporary
or permanent hold
Blank when in auto mode—displays “FAN ON” when fan is on continuously
Displays current operation mode according to system configuration as set by installer
• OFF – system is OFF
• COOL – system is in COOL mode but no call for cool
COOL1
COOL2
• AUX – system is in AUX heat mode but no call for heat (heat pump only)
AUX1
AUX2
• HEAT – system is in HEAT mode but no call for heat
– call for first stage of cool
– call for second stage of cool (multi-stage units only)
– call for first stage of Auxiliary heat (heat pump only)
– call for second stage of Auxiliary heat (multi-stage heat pump only)
HEAT1
HEAT2
HEAT3
HEAT4
Soft Key Display
6
Actions to be performed when corresponding button is pressed
4 Delmarva Power Energy Wise Rewards Thermostat User’s Manual
– call for first stage of heat
– call for second stage of heat (multi-stage units only)
– call for first stage of auxiliary heat (heat pump only)
– call for second stage of auxiliary heat (multi-stage heat pump only)
Step 2: User Main Menu and Other Settings
A. User Main Menu
The “User Programming Menu” table (next page) summarizes the configuration items that the user can change,
and a convenient space to keep track of your settings. For more details on each user programming menu option,
see “Description of User and Other Settings Menu Options” on page 8. To enter the User Programming Menu:
1. Ensure the thermostat is at the idle screen (display with the room temperature displaying).
2. Press the MENU soft key. The display will show the first level of the User Programming Menu.
3. While in the User Programming Menu:
• The and scrolls the cursor up and down, respectively
• The soft key labeled HOME exits the User Programming Menu back to the IDLE screen
(NOTE: when the HOME soft key is pressed, any changes made on the current menu item are not saved)
• The
• The BACK soft key goes back one menu level
• When changes are made to a menu item, the BACK soft key changes to SAVE. Press SAVE once after
making a change (the screen goes back one menu level after a change is saved)
• If a mistake is made during programming, press SAVE once, then return to the programming option and
re-enter the information (press SAVE again, press HOME to exit)
4. To exit the menu and return to the program operation, press HOME (when available).
If no keys are pressed within two minutes, the thermostat will revert to normal operation.
button selects the highlighted menu item
Delmarva Power Energy Wise Rewards Thermostat User’s Manual 5
Thermostat Programming Menu
Menu Name Submenu
Press or to
Select Other Options
(Defaults in BOLD)
Comments
Heat Programming Mon–Fri
Sat–Sun
7 Days
Cool Programming Mon–Fri
Sat–Sun
7 Days
Default settings:
Morning 6:00 am 70°
Day 8:00 am 62°
Evening 5:00 pm 70°
Night 10:00 pm 62°
Default settings:
Morning 6:00 am 78°
Day 8:00 am 85°
Evening 5:00 pm 78°
Night 10:00 pm 82°
Keep Track of Your Thermostat Settings Below
Weekdays Weekend
Period
Start Time Temp Start Time Temp
Use the
items to change
Use
When complete, press SAVE to
save settings or GO TO COOL
to program cool settings
Use the
items to change
Use
decrement values
When complete, press SAVE to
save settings or GO TO HEAT to
program heat settings
to scroll through
to raise/lower values
to scroll through
to increment/
HEAT MOR
DAY
EVE
NGT
COOL MOR
DAY
EVE
NGT
6 Delmarva Power Energy Wise Rewards Thermostat User’s Manual
Step 2: Thermostat Main Menu and Other Settings
B. Other Settings
Press or to
Menu Name Submenu
Select Other Options
(Defaults in BOLD)
Comments
Backlight:
(Auto/On)
Temperature Limits Min Cool Setpoint:
Max Heat Setpoint:
Adjust
Temperature
Display
Time Based
Programming
Energy
Management
Recovery
(see page 9)
Current Room Temp
Auto
On
45°F
99°F
(measured temp)
Desired Offset 0°
Off
On
Use
to change values
When complete, press SAVE
Use the
to change
Use
When complete, press SAVE to
save settings or HOME to exit
without saving
Use
decrement value
When complete, press SAVE to
save settings or HOME to exit
without saving
Not Currently Used
Use
When complete, press SAVE to
save settings or HOME to exit
without saving
to select setpoint
to raise/lower value
to increment/
to change selection
°F/°C °F
Delmarva Power Energy Wise Rewards Thermostat User’s Manual 7
°C
Use
to change selection
When complete, press SAVE to
save settings or HOME to exit
without saving
Step 2: Thermostat Main Menu and Other Settings
C. Description of Programming and Other Settings
Menu Options
The following are detailed descriptions of your Energy Wise Rewards thermostat configuration menu options.
1. Programming – Heat/Cool Programming
The Energy Wise Rewards thermostat can be programmed as a 7-day or 5/2 day thermostat. Using a 7-day
programming profile, you can program each day of the week with its own individual setpoint profile. With a
5/2 day programming profile, Monday–Friday each has the same setpoint profile while Saturday–Sunday can be
programmed with its own setpoint profile.
You can increase or decrease the temperature during the programming cycle, if desired.
2. Other Settings – Backlight
This menu item controls the display backlight. You can choose either:
• AUTO – (Default) Backlight comes on when you press any key. Backlight goes off after a short delay when
there is no button pressed
• ON – Backlight is always On.
3. Other Settings – Temperature Limits
Temperature limits can be used to set limits on how high your heating temperature can be set and how low
your cooling temperature can be set. The range for both values is from 45°F to 99°F.
• Cool Setpoint – 45°F (default)
• Heat Setpoint – 99°F (default)
4. Other Settings – Adjust Temperature Display
This allows you to adjust the displayed temperature up to 5° higher or lower than the actual room temperature.
Your thermostat was accurately calibrated at the factory, but you have the option to change the display
temperature to match your previous thermostat. The current or adjusted room temperature will be displayed on
the left side of the display while your desired offset will be displayed on the right side of the display.
Options for this menu item include:
• +1° through +5° – Adjusts the displayed temperature the specified number of degrees higher than the
measured room temperature.
• 0 – (Default) Displays the measured room temperature.
• –1° through –5° – Adjusts the displayed temperature the specified number of degrees lower than the
measured room temperature.
8 Delmarva Power Energy Wise Rewards Thermostat User’s Manual
5. Other Settings – Energy Management Recovery
Options for this menu item include:
• OFF – (Default) The system starts heating or cooling at the start time for the program period.
• ON – The system starts heating or cooling before the start time for the program period so that the room
temperature reaches the program setpoint at the period start time.
Example: You select EMR ON and have your heat (conventional heating system) programmed to 65° at night
and 70° at 7:00 AM (a difference of 5°). Allowing 7 minutes per degree, the thermostat will start calling for
heat prior to the 7:00 AM period start time in an attempt to reach the 70° setpoint by 7:00 AM. With EMR OFF,
the thermostat will wait until the 7:00 AM period start time to begin heating the facility.
6. Other Settings – °F/°C
You can display temperature in either:
• °F – Fahrenheit (Default)
• °C – Celsius
7. Other Settings – “Control Event Pending”
The phrase Control Event Pending will appear in the message rotation at the top of the display screen before
an Energy Wise Rewards conservation period is set to begin. The LED at the center of the control arrows will
flash until the event begins.
8. Other Settings – “Event in Progress”
When an Energy Wise Rewards conservation period is in progress, the phrase Event in Progress will be
displayed in the message rotation at the top of the display screen. The LED at the center of the control arrows
will maintain a steady light for the duration of the event.
Delmarva Power Energy Wise Rewards Thermostat User’s Manual 9
Step 3: How to Program Your Delmarva Power Energy Wise Rewards
Thermostat
1. Press MENU to enter the Main Menu.
2. Press or to highlight the Programming menu item. Then press
(Action button) to enter the Programming Menu.
NOTE: If the HOME button is pressed at any point during the
programming sequence, any changes made will not be saved
and the thermostat will return to the HOME screen.
3. Press or to highlight Heating Program or Cooling Program,
then press
4. Press or to highlight Mon–Fri, Sat–Sun or 7 Days, then press
(Action button).
a. Mon–Fri sets all weekdays to the same operating schedule.
b. Sat–Sun sets the weekend days to the same operating schedule.
c. 7 Days allows the user to program each day individually.
NOTE: If the EXIT key is pressed at any point while in the Time of
Day (TOD) programming menu, the thermostat will return to the
previous menu. If any changes are made to a TOD time period or
setpoint, the EXIT key label will change to SAVE.
(Action button).
10 Delmarva Power Energy Wise Rewards Thermostat User’s Manual
5. The Morning TOD Starts At time is highlighted. Press or to
adjust the Morning TOD time period to the desired start time. Press
to highlight the Morning TOD setpoint.
a. For Mon–Fri or Sat–Sun, pressing SAVE will save the changes
and return to the previous screen.
b. For 7 Days, pressing SAVE on days Monday through Saturday
will advance the thermostat to the next day, or Sunday it will
save the settings and return to the previous menu.
NOTE: If no changes are made, there will not be a SAVE button.
The button will be:
• EXIT for Mon–Fri, Sat–Sun, and only on Sunday for 7 Days.
• NEXT for Monday through Saturday for 7 Days.
6. The Morning Heat To or Cool To (depending on which mode is being
programmed) is highlighted. Press or to adjust the Morning
setpoint to the desired temperature. Press
to highlight the Day
TOD Starts At time.
7. Repeat Steps 5–6 for the Day, Evening, and Night Starts At and Heat
To/Cool To setpoints.
8. When changes are complete, press SAVE. (See 5a and 5b)
9. If programming a 7 Day schedule, repeat steps 5–8 for Tuesday
through Sunday.
10. Press HOME after programming is complete and changes have
been saved.
Delmarva Power Energy Wise Rewards Thermostat User’s Manual 11
PROGRAMMING TIPS:
• If you don’t want to program a particular day, you can skip it. Press NEXT one or more times until you
reach the desired day.
• If you want to similarly program days in a group with only slight differences, program as a group first, then
program individual days as needed. The individual day program overrides the group program.
• While programming the heating or cooling schedule, press the GO TO HEAT or GO TO COOL button
(choose for current schedule being programmed) to save any changes made and display the program
schedule for that mode of operation.
Step 4: Temporary Versus Permanent Hold
A temporary hold can be set when operating in any mode except for OFF. A temporary hold is set by pressing the
or on the thermostat to adjust the desired temperature. The SET AT indication of the temperature setpoint
will change to HOLD AT and a message will be cycled in the thermostat messaging display area to confirm that a
temporary hold is set. A temporary hold setpoint will then be maintained until the start of the next programmed
time period or the RUN soft key is pressed.
A permanent hold can be set when operating in any mode except for OFF. To set a permanent hold, change
the temperature just like setting a temporary hold. When the desired setpoint is entered, the user will have
approximately 4 seconds to press the PERM HOLD soft key to convert the temporary hold into a permanent hold.
The SET AT by the setpoint will change to HOLD AT and a message will be cycled in the thermostat messaging
display area to confirm that a permanent hold is set. If the PERM HOLD soft key is not pressed within 4 seconds,
the hold will remain a temporary hold and the soft key will change to a RUN soft key.
A permanent hold setpoint will override the programmed setpoints and time periods and can only be ended by
pressing the RUN soft key.
12 Delmarva Power Energy Wise Rewards Thermostat User’s Manual
Troubleshooting
No Heat/No Cool/No Fan (Common Problems)
Possible Cause Corrective Action
Blown fuse or tripped circuit breaker. Replace fuse or reset breaker.
Furnace power switch set to OFF. Turn switch to ON.
Furnace blower compartment door or panel is loose
or not properly installed.
No Heat or No Cool
Possible Cause Corrective Action
Thermostat may be in an Energy Wise Rewards
conservation period (“Event in Progress” displayed
on top line of LCD).
System switch is set to OFF. Press the thermostat’s SYSTEM button one or more
Heat, Cool, or Fan Runs Constantly
Possible Cause Corrective Action
Fan set to ON. Change Fan to AUTO.
Replace door panel in proper position to engage
safety interlock or door switch.
Wait for the Energy Wise Rewards conservation
period to end.
times to select HEAT or COOL (as appropriate).
Thermostat Setting and Thermometer Disagree
Possible Cause Corrective Action
Thermostat thermometer setting requires adjustment. The thermometer can be adjusted +/– 5 degrees.
Delmarva Power Energy Wise Rewards Thermostat User’s Manual 13
See Adjust Temperature Display on page 8.
Troubleshooting
No Heat
Possible Cause Corrective Action
Pilot light not lit. If it will not stay lit, call for service from your HVAC
contractor.
System switch not set to HEAT. Press the thermostat’s SYSTEM button one or
more times to select HEAT and press
temperature setpoint above room temperature.
to raise the
Furnace Lock-Out Condition. Heat may also be
intermittent.
Heating system requires service or thermostat
requires replacement.
Furnace (Air Conditioner) Cycles Too Fast or Too Slow (Narrow or Wide Temperature Swing)
Possible Cause Corrective Action
Many furnaces have safety devices that shut down
when a lock-out condition occurs. If the heat works
intermittently, contact the furnace manufacturer or
your HVAC contractor for assistance.
To diagnose this condition:
Press SYSTEM button to select HEAT and press
to raise the temperature setpoint above room
temperature. Within a few seconds the thermostat
should make a soft click sound. This sound usually
indicates the thermostat is operating properly. If
the thermostat does not click after being reset,
contact Delmarva Power Energy Wise Rewards for a
replacement thermostat. If the thermostat does click,
contact the furnace manufacturer or your HVAC
contractor for a service visit to verify the heating is
operating correctly.
The location of the thermostat and/or the size of the
heating system may be influencing the cycle rate.
14 Delmarva Power Energy Wise Rewards Thermostat User’s Manual
Electronic thermostats, like this one, normally
provide precise temperature control and may cycle
faster than some older mechanical models. A faster
cycle rate means the unit turns on and off more
frequently to maintain the desired temperature, but
runs for a shorter time so there is no increase in
overall energy use.
Troubleshooting
No Cool
Possible Cause Corrective Action
System switch not set to COOL.
Outdoor unit disconnect or breaker tripped. Verify the outdoor unit disconnect or breaker has not
Cooling system requires service or thermostat
requires replacement.
Multi-stage Air Conditioner/Heat Pump
Second, Third, and/or Fourth Stage Won’t Come On
Press SYSTEM button to select COOL and press
to lower the temperature setpoint below room
temperature.
been tripped.
To diagnose this condition:
Press SYSTEM button to select COOL and press
to lower the temperature setpoint below room
temperature. Within a few seconds the thermostat
should make a soft click sound. This sound usually
indicates the thermostat is operating properly.
If the thermostat does not click after being reset,
contact your installing contractor for a replacement
thermostat. If the thermostat clicks, contact the
furnace manufacturer or HVAC contractor for a
service visit to verify the cooling is operating correctly.
Possible Cause Corrective Action
Your thermostat is designed to determine the
optimum time to activate the second stage. Simply
raising the temperature in heating or lowering it in
cooling will not always force the thermostat to bring
the second stage on quickly. There is a time delay
from 0–30 minutes depending on the performance
of the first stage of the system.
Delmarva Power Energy Wise Rewards Thermostat User’s Manual 15
Wait for the second, third, and/or fourth stage to
come on.
Notes
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