Maintenance and Troubleshooting Manual
Par t Number 3-9000-764 Rev ision F
DanielTM 3814 Liquid Ultrasonic Flow Meter
December 2017
Flow Lifecycle Services for Daniel products
Location Tel ephone number Fax number
North America/Latin America +1.713.467.6000 +1.713.827.4805
Daniel Customer Service +1.713.827.6314 +1.713.827.6312
USA (toll free) +1.888.356.9001 +1.713.827.3380
Asia Pacific (Republic of Singapore) +65.6777.8211 +65.6777.0947.0743
Europe (Stirling Scotland, UK) +44 (0)1786.433400 +44 (0)1786.433401
Middle East Africa (Dubai, UAE) +971 4 8118100 +971 4 8865465
Daniel Measurement and Control, Inc. (Headquarters)
11100 Brittmoore Park Drive
Houston, TX 77041 USA
http://www.Emerson.com
Email
• Customer Service: Daniel.SystemSales@Emerson.com
• Customer Support: Daniel.SystemSales@Emerson.com
• Asia-Pacific: danielap.support@emerson.com
• Europe: danielEMA.cst@emerson.com
Return Material Authorization (RMA)
A Return Material Authorization (RMA) number must be obtained prior to returning any equipment for any reason. Download the
RMA form from the Support Services web page by selecting the link below.
http://www.daniel/rma
Signal words and symbols
This is a safety alert symbol. It is used to alert you to potential physical injury hazards. Obey
all safety messages that follow this symbol to avoid possible injury or death.
Safety alert symbol
Danger indicates a hazardous situation which, if not avoided, will result in death or serious
injury.
Warning indicates a hazardous situation which, if not avoided, could result in death or serious
injury.
Caution indicates a hazardous situation which, if not avoided, could result in minor or
moderate injury.
Caution indicates a hazardous situation which, if not avoided, could result in minor or
moderate injury.
Pay special attention to the following signal words, safety alert symbols and statements:
Tip: Tip provides information or suggestions for improved efficiency or best results.
Note: Note is “general by-the-way” content not essential to the main flow of information.
Important safety instructions
Installing, operating or maintaining a Daniel product improperly could lead to serious injury or
death from explosion or exposure to dangerous substances. To reduce this risk:
• Comply with all information on the product, in this manual, and in any local and national
codes that apply to the product.
• Do not allow untrained personnel to work with this product.
• Use Daniel parts and work procedures specified in this manual.
Daniel Measurement and Control, Inc. (Daniel) designs, manufactures and tests products to
function within specific conditions. Because these products are sophisticated technical
instruments, it is important that the owner and operation personnel strictly adhere both to the
information printed on the product and to all instructions provided in this manual prior to
installation, operation, and maintenance.
Daniel also urges you to integrate this manual into your training and safety program.
BE SURE ALL PERSONNEL READ AND FOLLOW THE INSTRUCTIONS IN THIS MANUAL AND ALL
NOTICES AND PRODUCT WARNINGS.
Product owners (Purchasers):
• Use the correct product for the environment and pressures present. See technical data
or product specifications for limitations. If you are unsure, discuss your needs with your
Daniel representative.
• Inform and train all personnel in the proper installation, operation, and maintenance of
this product.
• To ensure safe and proper performance, only informed and trained personnel shou
install, operate, repair and maintain this product.
• Verify that this is the correct instruction manual for your Daniel product. If this is not
the correct documentation, contact Daniel at 1-713-827-6314. You may also download
the correct manual from
• Save this instruction manual for future reference.
• If you resell or transfer this product, it is your responsibility to forward this instruction
manual along with the product to the new owner or transferee.
• ALWAYS READ AND FOLLOW THE INSTALLATION, OPERATIONS, MAINTENANCE AN
TROUBLESHOOTING MANUALS AND ALL PRODUCT WARNINGS AND INSTRUCTIONS.
• Do not use this equipment for any purpose other than its intended service. This ma
result in property damage and/or serious personal injury or death.
:
http://www.daniel.com
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Product Operation Personnel:
• To prevent personal injury, personnel must follow all instructions of this manual prior to
and during operation of the product.
• Follow all warnings, cautions, and notices marked on, and supplied with, this product.
• Verify that this is the correct instruction manual for your Daniel product. If this is not
the correct documentation, contact Daniel at 1-713-827-6314. You may also download
the correct manual from
• Read and understand all instructions and operating procedures for this product.
• If you do not understand an instruction, or do not feel comfortable followin
instructions, contact your Daniel representative for clarification or assistance.
• Install this product as specified in the INSTALLATION section of this manual per
applicable local and national codes.
• Follow all instructions during the installation, operation, and maintenance of this
product.
• Connect the product to the appropriate pressure and electrical sources when and
where applicable.
• Ensure that all connections to pressure and electrical sources are secure prior to and
during equipment operation.
• Use only replacement parts specified by Daniel. Unauthorized parts and procedures can
affect this product's performance, safety, and invalidate the warranty. "Look-a-like"
substitutions may result in deadly fire, explosion, release of toxic substances
improper operation.
• Save this instruction manual for future reference.
:
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tp://www.daniel.com
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Notice
THE CONTENTS OF THIS PUBLICATION ARE PRESENTED FOR INFORMATIONAL PURPOSES ONLY,
AND WHILE EVERY EFFORT HAS BEEN MADE TO ENSURE THEIR ACCURACY, THEY ARE NOT TO
BE CONSTRUED AS WARRANTIES OR GUARANTEES, EXPRESSED OR IMPLIED, REGARDING THE
PRODUCTS OR SERVICES DESCRIBED HEREIN OR THEIR USE OR APPLICABILITY. ALL SALES ARE
GOVERNED BY DANIEL'S TERMS AND CONDITIONS, WHICH ARE AVAILABLE UPON REQUEST. WE
RESERVE THE RIGHT TO MODIFY OR IMPROVE THE DESIGNS OR SPECIFICATIONS OF SUCH
PRODUCTS AT ANY TIME.
DANIEL DOES NOT ASSUME RESPONSIBILITY FOR THE SELECTION, USE OR MAINTENANCE OF
ANY PRODUCT. RESPONSIBILITY FOR PROPER SELECTION, USE AND MAINTENANCE OF ANY
DANIEL PRODUCT REMAINS SOLELY WITH THE PURCHASER AND END-USER.
TO THE BEST OF DANIEL'S KNOWLEDGE THE INFORMATION HEREIN IS COMPLETE AND
ACCURATE. DANIEL MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT
TO THIS MANUAL AND, IN NO EVENT, SHALL DANIEL BE LIABLE FOR ANY INCIDENTAL, PUNITIVE,
SPECIAL OR CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO, LOSS OF
PRODUCTION, LOSS OF PROFITS, LOSS OF REVENUE OR USE AND COSTS INCURRED INCLUDING
WITHOUT LIMITATION FOR CAPITAL, FUEL AND POWER, AND CLAIMS OF THIRD PARTIES.
PRODUCT NAMES USED HEREIN ARE FOR MANUFACTURER OR SUPPLIER IDENTIFICATION ONLY
AND MAY BE TRADEMARKS/REGISTERED TRADEMARKS OF THESE COMPANIES.
DANIEL AND THE DANIEL LOGO ARE REGISTERED TRADEMARKS OF DANIEL INDUSTRIES, INC.
THE EMERSON LOGO IS A TRADEMARK AND SERVICE MARK OF EMERSON ELECTRIC CO.
Warranty and Limitations
1. LIMITED WARRANTY: Subject to the limitations contained in Section 2 herein, Daniel Measurement &
Control, Inc. ("Daniel") warrants that the licensed firmware embodied in the Goods will execute the
programming instructions provided by Daniel, and that the Goods manufactured by Daniel will be free from
defects in materials or workmanship under normal use and care and Services will be performed by trained
personnel using proper equipment and instrumentation for the particular Service provided. The foregoing
warranties will apply until the expiration of the applicable warranty period. Goods are warranted for twelve
(12) months from the date of initial installation or eighteen (18) months from the date of shipment by Daniel,
whichever period expires first. Consumables and Services are warranted for a period of 90 days from the date
of shipment or completion of the Services. Products purchased by Daniel from a third party for resale to Buyer
("Resale Products") shall carry only the warranty extended by the original manufacturer. Buyer agrees that
Daniel has no liability for Resale Products beyond making a reasonable commercial effort to arrange for
procurement and shipping of the Resale Products. If Buyer discovers any warranty defects and notifies Daniel
thereof in writing during the applicable warranty period, Daniel shall, at its option, correct any errors that are
found by Daniel in the firmware or Services or repair or replace F.O.B. point of manufacture that portion of the
Goods or firmware found by Daniel to be defective, or refund the purchase price of the defective portion of the
Goods/Services. All replacements or repairs necessitated by inadequate maintenance, normal wear and usage,
unsuitable power sources or environmental conditions, accident, misuse, improper installation, modification,
repair, use of unauthorized replacement parts, storage or handling, or any other cause not the fault of Daniel
are not covered by this limited warranty, and shall be at Buyer's expense. Daniel shall not be obligated to pay
any costs or charges incurred by Buyer or any other party except as may be agreed upon in writing in advance
by Daniel. All costs of dismantling, reinstallation and freight and the time and expenses of Daniel's personnel
and representatives for site travel and diagnosis under this warranty clause shall be borne by Buyer unless
accepted in writing by Daniel. Goods repaired and parts replaced by Daniel during the warranty period shall be
in warranty for the remainder of the original warranty period or ninety (90) days, whichever is longer. This
limited warranty is the only warranty made by Daniel and can be amended only in a writing signed by Daniel.
THE WARRANTIES AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE. THERE ARE NO REPRESENTATIONS OR
WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO MERCHANTABILITY, FITNESS FOR PARTICULAR
PURPOSE OR ANY OTHER MATTER WITH RESPECT TO ANY OF THE GOODS OR SERVICES. Buyer acknowledges
and agrees that corrosion or erosion of materials is not covered by this warranty.
2. LIMITATION OF REMEDY AND LIABILITY
PERFORMANCE. THE REMEDIES OF BUYER SET FORTH IN THIS AGREEMENT ARE EXCLUSIVE. IN NO EVENT,
REGARDLESS OF THE FORM OF THE CLAIM OR CAUSE OF ACTION (WHETHER BASED IN CONTRACT,
INFRINGEMENT, NEGLIGENCE, STRICT LIABILITY, OTHER TORT OR OTHERWISE), SHALL DANIEL'S LIABILITY TO
BUYER AND/OR ITS CUSTOMERS EXCEED THE PRICE TO BUYER OF THE SPECIFIC GOODS MANUFACTURED OR
SERVICES PROVIDED BY DANIEL GIVING RISE TO THE CLAIM OR CAUSE OF ACTION. BUYER AGREES THAT IN NO
EVENT SHALL DANIEL'S LIABILITY TO BUYER AND/OR ITS CUSTOMERS EXTEND TO INCLUDE INCIDENTAL,
CONSEQUENTIAL OR PUNITIVE DAMAGES. THE TERM "CONSEQUENTIAL DAMAGES" SHALL INCLUDE, BUT NOT
BE LIMITED TO, LOSS OF ANTICIPATED PROFITS, REVENUE OR USE AND COSTS INCURRED INCLUDING
WITHOUT LIMITATION FOR CAPITAL, FUEL AND POWER, AND CLAIMS OF BUYER'S CUSTOMERS.
: DANIEL SHALL NOT BE LIABLE FOR DAMAGES CAUSED BY DELAY IN
Maintenance and Troubleshooting Manual Table of Contents
3-9000-764 Rev F December 2017
Contents
Preface
Section 1: Routine maintenance
1.1 Meter maintenance ......................................................................................... 1
1.2 Field hydrostatic pressure testing procedures ................................................... 3
1.3 Routine Maintenance ...................................................................................... 4
1.3.1 Maintenance logs and reports .............................................................................. 4
1.3.2 Pipeline cleaning maintenance ............................................................................ 7
1.3.3 High Viscosity piping requirements...................................................................... 8
Section 2: Troubleshooting
2.1 Meter status alarms ........................................................................................ 9
2.1.1 Check status....................................................................................................... 10
2.1.2 System alarm ..................................................................................................... 10
2.1.3 Chord A, Chord B, Chord C and Chord D alarm.................................................... 11
2.1.4 Field I/O alarm.................................................................................................... 11
2.1.5 Validity alarm ..................................................................................................... 11
2.1.6 Comms alarm..................................................................................................... 11
2.1.7 Communications................................................................................................ 11
2.2 Troubleshooting the meter ............................................................................ 12
2.2.1 Meter maintenance............................................................................................ 19
2.2.2 Unable to connect direct serial or external serial modem ................................... 28
2.2.3 Unable to connect to meter ............................................................................... 28
2.2.4 Ethernet connections ......................................................................................... 28
2.2.5 Direct serial connections .................................................................................... 28
2.3 Troubleshoot Maintenance log files and trend files .......................................... 29
2.3.1 Files Do Not Appear in Workbook....................................................................... 29
2.3.2 Microsoft® Excel® Log/Export Options are not Available ................................... 29
2.3.3 Maintenance Logs or Trend files are not created................................................. 30
2.3.4 Windows® XP with Security Update................................................................... 33
Section 3: Meter maintenance
3.1 Meter maintenance ....................................................................................... 35
3.2 Transducer field removal and installation ........................................................ 38
3.2.1 Transducer removal and installation................................................................... 40
Table of Contents i
Table of Contents Maintenance and Troubleshooting Manual
December 2017 3-9000-764 Rev F
3.3 Transducer housing removal and installation ...................................................43
3.3.1 Manually modifying the Calibration Parameters .................................................48
3.4 Transducer cable removal and installation ....................................................... 52
3.5 Replace the meter electronics ........................................................................60
3.5.1 Replace CPU Module or optional I/O Module.......................................................61
3.5.2 Fuse Replacement ..............................................................................................63
3.5.3 Replace Backplane, I.S. Barrier or Power Supply board ........................................64
3.5.4 Acquisition Module replacement ........................................................................70
Appendix A: Conversion factors
A.1 Conversion factors per units of measurement..........................................................75
A.2 K Factor conversions ................................................................................................76
K-Factor and inverse K-Factor 76
Appendix B: Engineering Drawings
B.1 Daniel 3410 Series Ultrasonic Flow Meter Drawings.................................................77
Appendix C: Index
C.1 Manual Index ...........................................................................................................79
ii Table of Contents
Maintenance and Troubleshooting Manual List of Tables
3-9000-764 Rev F December 2017
List of Tables
Table 2-1 Troubleshooting .............................................................................................................. 12
Table 2-2 Maintenance.................................................................................................................... 20
Table A-1 Conversion factors per units of measurement .................................................................. 75
List of Tables iii
List of Tables Maintenance and Troubleshooting Manual
December 2017 3-9000-764 Rev F
iv List of Tables
Maintenance and Troubleshooting Manual List of Figures
3-9000-764 Rev F December 2017
List of Figures
Figure 1-2 Flange stabilizers .......................................................................................................... 2
Figure 1-3 Maintenance log collection parameters ........................................................................ 4
Figure 1-4 Trend log collection ...................................................................................................... 5
Figure 1-5 Archive log collection parameters................................................................................. 6
Figure 1-6 High Viscosity meter tube and Venturi piping requirements......................................... 8
Figure 2-1 Meter Monitor status alarms......................................................................................... 9
Figure 2-2 Status summary............................................................................................................ 9
Figure 2-3 Status Summary ......................................................................................................... 10
Figure 2-4 Meter Monitor (Summary) view ................................................................................. 19
Figure 2-5 Meter Monitor (Detailed) view ................................................................................... 19
Figure 2-6 Excel® 2000 Tools Menu ............................................................................................ 30
Figure 2-7 Excel® Trusted Access Setting.................................................................................... 31
Figure 2-8 Excel® 2007 Tools Menu ............................................................................................ 31
Figure 2-9 Excel® 2007 Developer tab - Macro Security .............................................................. 32
Figure 3-2 Flange stabilizers ........................................................................................................ 36
Figure 3-3 Transducer (LT-01/LT-04/LT-08) ................................................................................. 38
Figure 3-4 Transducer (LT-03/LT-05/LT-09) ................................................................................. 38
Figure 3-5 Transducer assembly ................................................................................................. 39
Figure 3-6 Tools required............................................................................................................. 40
Figure 3-7 Transducer security seal removal ............................................................................... 41
Figure 3-8 Transducer installation ............................................................................................... 42
Figure 3-9 Transducer housing ................................................................................................... 43
Figure 3-10 Transducer disassembly ............................................................................................. 44
Figure 3-11 Transducer installation ............................................................................................... 47
Figure 3-12 Transducer Swap Out Wizard ..................................................................................... 48
Figure 3-13 Transducer Swap Out Wizard - Select Components Page ........................................... 49
Figure 3-14 Transducer Swap Out Wizard - Select Components Page ........................................... 50
Figure 3-15 Flow meter transducer cables and ports ..................................................................... 52
Figure 3-16 Transducer security seal removal ............................................................................... 53
Figure 3-17 Flow meter transducer tie wraps ................................................................................ 54
Figure 3-18 Flow meter Acquisition Module wiring........................................................................ 56
Figure 3-19 Transmitter Electronics Enclosure security seals ......................................................... 58
Figure 3-20 Base Enclosure security seals....................................................................................... 59
List of Figures v
List of Figures Maintenance and Troubleshooting Manual
December 2017 3-9000-764 Rev F
Figure 3-21 Transmitter electronics ..............................................................................................60
Figure 3-22 CPU or I/O Module replacement..................................................................................61
Figure 3-23 Transmitter electronics enclosure security seals .........................................................62
Figure 3-24 Fuse holder cap ...........................................................................................................63
Figure 3-25 Backplane board replacement ...................................................................................64
Figure 3-26 I.S. Barrier board replacement ...................................................................................66
Figure 3-27 Transmitter electronics enclosure security seals .........................................................67
Figure 3-28 Power Supply board replacement ..............................................................................68
Figure 3-29 Conduit removal .........................................................................................................70
Figure 3-30 Transmitter Electronics Enclosure and Base Enclosure security seal removal ...............71
Figure 3-31 Transmitter Electronics Enclosure removal .................................................................71
Figure 3-32 Acquisition Module cable and transducer wiring ........................................................72
vi List of Figures
Maintenance and Troubleshooting Manual Section 1: Routine maintenance
SURFACE TEMPERATURE HAZARD
The meter body and piping may be extremely hot or cold
Wear appropriate personal protective equipment when coming in contact with the meter. Failure to do so may
result in injury.
TRANSPORTATION HAZARD
When moving the meter, do not insert the forks of a forklift into the bore.
inserting the forks may cause the meter to become unstable, resulting in injury or damage to the bore and
sealing face.
TRIPPING HAZARD
Clear all obstacles or obstructions from the work area when transporting, installing or removing the
meter.
Failure to clear the work area may cause injury to personnel.
Prior to lifting the unit, refer to the flow meter nameplate or outline dimensional (general arrangement)
drawing for the assembled weight.
3-9000-764 Rev F December 2017
11
Section 1: Routine maintenance
1.1 Meter maintenance
This section includes discussion of the maintenance of Daniel 3814 Liquid Ultrasonic Flow
Meters.
For reference, you may download the Daniel MeterLink Quick Start Manual from:
http://www2.emersonprocess.com/en-US/brands/daniel/Flow/ultrasonics/Pages/Ultrasonic.aspx
Meter maintenance 1
Section 1: Routine maintenance Maintenance and Troubleshooting Manual
Figure 1-2 Flange stabilizers
CRUSHING HAZARD
Do not remove flange stabilizers
Attempting to do so may allow the meter to roll, resulting in serious injury or equipment damage.
A.
A. Flange stabilizers
ESCAPING FLUIDS HAZARD
The purchaser of the meter is responsible for the selection of Daniel components/seals and materials
compatible with the chemical properties of the measurement fluid.
Failure to select suitable meter components/seals may cause escaping fluids, resulting in injury or equipment
damage.
December 2017 3-9000-764 Rev F
2 Meter maintenance
Maintenance and Troubleshooting Manual Section 1: Routine maintenance
LEAKAGE OR PRESSURE CONTAINING PARTS FAILURE
Use precautions to eliminate hazards to personnel in the event of leakage or failure of
the liquid ultrasonic meter pressure containing parts or failure of the test equipment
and to prevent over-pressurization during the test procedure.
Failure to do so may result in injury to personnel or cause damage to the equipment.
3-9000-764 Rev F December 2017
1.2 Field hydrostatic pressure testing procedures
The Daniel 3814 Liquid Ultrasonic Flow Meter can be hydro-tested without any special
preparations. The transducers are not exposed to the process pressure and can remain installed
in the meter.
The liquid ultrasonic meter pressure containing parts include but are not limited to the
transducer housings. These pressure containing parts are pressure tested while attached to the
meter body as a completed ultrasonic meter assembly. The hydrostatic test is verification of the
pressure containing capability of the liquid ultrasonic meter pressure containing parts and the
seals that seal them.
Field hydrostatic pressure testing procedures 3
Section 1: Routine maintenance Maintenance and Troubleshooting Manual
December 2017 3-9000-764 Rev F
1.3 Routine Maintenance
Routine maintenance operations requires adherence to all applicable regulations and laws and
safety training for personnel to perform the maintenance operations. Review your
organization’s best practices procedures before performing routine maintenance.
1.3.1 Maintenance logs and reports
To monitor the performance health of the meter, and ensure it is operating within acceptable
specifications, routine diagnostics should be performed. Collecting a maintenance log gives
you a snapshot of the current health of the meter and you can compare the inspection reports
from previously saved logs. Use the Logs/Reports menu and click Maintenance Logs and
Reports. Daniel MeterLink displays the Maintenance Logs and Reports dialog. Choose the time
duration, log format and collection rate for the output file and click the Start button. You can
open the file immediately after it is generated or view it at a later time. It is recommended that a
Maintenance log be collected after an upset in the system.
In establishing a baseline to be used for the trending of the meter diagnostics, it is very helpful if
a set of log files are collected immediately after the meter has been installed in the field.
Preferably, collect the log files at several velocities within the operating range of the meter. This
helps establish that the flow profile is relatively constant throughout the meters operating
range (except velocities below 3 ft/sec where the profile may vary).
Maintenance log collection
Figure 1-3 Maintenance log collection parameters
4 Routine Maintenance
Maintenance and Troubleshooting Manual Section 1: Routine maintenance
3-9000-764 Rev F December 2017
Trend maintenance log collection
Merging the results of two or more Maintenance logs into a single file, allows you to build a
historical database of the meter’s performance. Trending the logs indicates changes from the
original installation of the meter over time. Looking at a single inspection report, that is either
collected monthly or quarterly, will only give you an indication of the meter's current health.
Figure 1-4 Trend log collection
This is important since many diagnostics change slowly over time. Trending the maintenance
logs helps identify these changes and makes problems much more obvious than merely viewing
a single inspection report. The Trending feature is integral to Daniel MeterLink which allows all
important parameters to be trended. Daniel MeterLink supports trending files in a Microsoft®
Excel® workbook from multiple 3814 meter maintenance logs. Some parameters like gain,
signal level, and noise level level may show a shift over time which can be useful in detecting
changes in the meter and the installation.
Maintenance logs to be trended must all have matching column headings. This means the logs
must be in the same units (i.e. U.S. Customary or Metric), must have the same pressure type (i.e.
gage or absolute), and must have the same time base (1/second, 1/minute, 1/hour, 1/day). If
not, an error message will be displayed stating the column headings do not match and the file
will not be added to the Workbook to trend list.
Maintenance logs and reports 5
Section 1: Routine maintenance Maintenance and Troubleshooting Manual
December 2017 3-9000-764 Rev F
Archive log collection
Archive logs may be collected and the options include:
• Daily log - generated every 24 hours on the Contract Hour.
• Hourly log - generated every hour at the top of the hour.
• Event log - collects the alarm and event log records.
Figure 1-5 Archive log collection parameters
The logs may be collected in a single file or you can choose to collect one type of log. Each of the
Meter Archive logs include the Meter Configuration file.
6 Maintenance logs and reports
Maintenance and Troubleshooting Manual Section 1: Routine maintenance
BURST HAZARD
Before pipeline cleaning and maintenance (“pigging operations”), remove straightening vanes or flow
conditioners. Failure to do so may cause excessive pressure in the meter system, resulting in serious injury/death
or equipment damage.
3814 Liquid Ultrasonic Flow Meter with flow conditioner for uni-directional flow
3814 Liquid Ultrasonic Flow Meter with flow conditioner for bi-directional flow
Flow conditioner
Straightening device
Flow conditioner
Straightening device
Flow conditioner
Straightening device
3-9000-764 Rev F December 2017
1.3.2 Pipeline cleaning maintenance
Straightening vanes or flow profilers must be removed during pipeline cleaning maintenance
operations (“pigging operation”). if the meter run is pigged with a flow conditioner in line,
pressure may build up and cause the pipes and flanges to burst and severely injure personnel.
The excessive pressure may damage the meter or the transducer ports may collect debris which
may impede data acquisition and flow measurement.
Pipeline cleaning maintenance 7
Section 1: Routine maintenance Maintenance and Troubleshooting Manual
HIGH VISCOSITY FLOW MEASUREMENT METER RECALIBRATION
In high viscosity meter applications, if the connection between the upstream meter flange
(Figure 1-6, Item D) and the Venturi reducer (Figure 1-6, Item C) is disassembled or disturbed for
any reason, the meter will need to be recalibrated in accordance with Daniel recommendations. Alignment of this flange joint is critical in the performance of the meter. It is
recommended to consult Daniel Support for assistance when re-aligning this joint.
Failure to recalibrate the meter and correctly reinstall the flanged joint will result in faulty flow measurement.
A.
B.
C.
E.
F.
G.
B. Flow conditioner and flange gaskets
C. Venturi conical reducer
D. Upstream meter flange
E. 3814 Liquid Ultrasonic Flow Meter
F. Pressure tap
D.
A. Meter tube
G. Temperature tap
December 2017 3-9000-764 Rev F
1.3.3 High Viscosity piping requirements
The piping requirements for High Viscosity meter applications are shown in Figure 1-6.
Figure 1-6 High Viscosity meter tube and Venturi piping requirements
8 High Viscosity piping requirements
Maintenance and Troubleshooting Manual Section 2: Troubleshooting
3-9000-764 Rev F December 2017
APPENDIX A:DANIEL METERLINK
Section 2: Troubleshooting
2.1 Meter status alarms
Run Daniel MeterLink and open the Meter Monitor (Summary) view to perform a diagnostics
health check.
Figure 2-1 Meter Monitor status alarms
If the meter is measuring flow and operating within the established parameters the Meter Status
LED is green. If the Meter Status LED is red, an active alarm exists that requires you to take
corrective action. Click the Check Status button to display the Status Summary screen. The
alarms are shown with the primary causes listed first. Click the question mark next to the
alarm to display a help topic related to the alarm and recommended actions to resolve the issue.
Figure 2-2 Status summary
Section 2: Troubleshooting 9
Section 2: Troubleshooting Maintenance and Troubleshooting Manual
A.
B.
A. Active alarm conditions from Meter Monitor page
B. Status summary page with alarm examples
December 2017 3-9000-764 Rev F
2.1.1 Check status
Click the Check Status button if any of the LEDs are yellow or red to see more specific
information causing the status alarm. Some alarms do not require an acknowledge and will clear
automatically when the alarm condition goes away. Alarms that require a user to acknowledge
them will have a button to the right titled
Wait and sends a request to the meter to clear the alarm. The alarm will disappear from the
to
Check Status dialog once the alarm actually clears.
ACK. Clicking the AC K button changes the button text
Click the
description of all alarms present.
Figure 2-3 Status Summary
Following is a list and a brief description of the types of alarms:
Check Status button and DUI opens the Status Summary dialog box that gives a short
• System
• Power Loss
• Field I/O
• Validity
• Comms
• Check Status
2.1.2 System alarm
The System alarm indicates a failure in the hardware that should be addressed by a service
technician. This includes memory checksum errors and communication errors within the
hardware. A Red LED indicates a System alarm condition. Collect a Maintenance log and an
audit/alarm log and then, contact your Daniel service representative.
10 Check status
Maintenance and Troubleshooting Manual Section 2: Troubleshooting
3-9000-764 Rev F December 2017
2.1.3 Chord A, Chord B, Chord C and Chord D alarm
Chord A, Chord B, Chord C, and Chord D - These alarms indicate how a chord is functioning.
LED Color Problem
Green No alarms are present. Chord is operating properly.
Yellow At least one sample in the batch caused an alarm but it did not cause the chord to fail.
The sample will not be used in the batch. Discarding occasional samples can occur
during normal operation such as during flow velocity changes.
Red The chord has failed or is in acquisition. This chord is not used for this batch. Chords
that have failed or are shown to be in acquisition for repeated batches indicates that the
meter should be inspected by a service technician.
Gray The chord has manually been set to inactive.
2.1.4 Field I/O alarm
Reports various field I/O devices that are in alarm. Click the Check Status button for more details
on specific alarms. The field is grayed out if the Daniel 3810 Series Ultrasonic Flow Meter does
not support this alarm.
2.1.5 Validity alarm
This alarm indicates that the meter may not be measuring accurately. Click Check Status to see a
description of which validity alarms are active. The validity alarms
issue with the meter collecting enough information from the chords to make an accurate
measurement. The validity alarms for pressure and temperature indicate that the value is above
or below the alarm limits for these values. Red and green are the only colors used for this alarm.
2.1.6 Comms alarm
The Comms alarm indicates that communications between DUI and the meter failed. This could
be due to a poor communication link. DUI continues to retry communications. Red and green
are the only colors used for this alarm.
2.1.7 Communications
The Communications Analyzer (via Daniel MeterLink Tools> Menu>Communications Analyzer
menu path) displays communications between Daniel MeterLink and the ultrasonic meter. This
utility is useful for troubleshooting communications to the meter. It displays many of the TCP/IP
commands between Daniel MeterLink and the connected meter.
For troubleshooting communications with the 475 Field Communicator for the HART®
Protocol, refer to Section 5 of the Emerson 475 Field Communicator User’s Manual, Rev D. This
manual may be downloaded from the following location:
QMeter and QFlow indicate an
http://www2.emersonprocess.com/en-US/brands/Field-Communicator/Pages/Support.aspx
For troubleshooting communications with AMS Device Manager, refer to the help
documentation and support at the following web site:
http://www2.emersonprocess.com/en-US/brands/amssuite/amsdevicemanager/Pages/AMSDeviceManager.aspx
Chord A, Chord B, Chord C and Chord D alarm 11
Section 2: Troubleshooting Maintenance and Troubleshooting Manual
December 2017 3-9000-764 Rev F
2.2 Troubleshooting the meter
Table 2-1 and the following sections show errors that may occur with the meter hardware,
firmware or connections and recommended actions to resolve the problem(s).
Table 2-1 Troubleshooting
Error Recommended action(s)
Acquisition Module Error
Acquisition Module is not compatible with firmware
Chord failure
CPU Module LINK LED
• Check interconnect cable between Acquisition Module and the CPU Module.
• Attempt the Program Download procedure to install the firmware.
— Cycle power to the meter.
— Replace the Acquisition Module.
— If the Acquisition Module cannot be reprogrammed, collect a complete
Archive log and contact your local area Daniel service representative.
• Upgrade the firmware in the meter to the latest version using Daniel MeterLink
(Too ls| Pro gram Downloa d). Contact your Daniel service representative to obtain
the latest firmware or download the firmware from:
http://www2.emersonprocess.com/en-US/brands/daniel/Pages/Daniel.aspx
• Replace the Acquisition Module.
• Chord is hard failed (Chord A, Chord B, Chord C or Chord D) and meter is unable to
obtain measurement data from this pair of transducers.
— If Chord A is failed and no other transducers are failed or are reporting status
alerts, the issue is most likely isolated to this pair of transducers or its cabling.
Check the transducer wiring for this pair of transducers to make sure connections are secure and wired correctly.
— Verify that the meter run is not partially full where the top transducer pair are
not submerged in the process fluid.
— Verify the average gain of this transducer pair is not above 90dB. The gain
value can be read in Daniel MeterLink on the Monitor page.
— Remove the transducer cable from the transducer and measure the resistance
with an Ohm meter across the two pins on the back of the transducer
housing. If the value is over 2 ohms, replace the transducers.
— If transducer cabling allows, swap cabling of failed transducer pair with a pair
with equal path lengths. If the alarm remains active for this chord, then the
transducers are working properly. If this alarm clears but the chord that was
swapped now fails, the issue is with the transducer.
— Collect a Maintenance Log, Configuration file and Waveform stream file with
Daniel MeterLink and contact your Daniel service representative.
• When connecting directly:
— Check the cross-over cable connection (P/N 1-360-01-596)
• When Using a Hub:
— Use straight-through patch cable between the meter and the hub and a
straight-through patch cable between the hub and the PC
— Do not connect either the meter or PC to the hub UPLINK port.
— Check the CPU Module LED 1 is on (either solid red or flashing green). If the
LED is not on, check power to the meter.
— If the LED is on, check the Ethernet cable connections
12 Troubleshooting the meter
Maintenance and Troubleshooting Manual Section 2: Troubleshooting
3-9000-764 Rev F December 2017
Table 2-1 Troubleshooting
Error Recommended action(s)
CPU Module LINK LED is on but I
can't communicate with the meter
using Ethernet
Communication line connected to
the flow computer but no signal is
received
If you are connecting for the first time,
• Enable the DHCP switch on the CPU Module
• Verify that the PC has received an IP address from the meter as follows:
— bring up Command prompt window (Start->Run->(type)cmd)
— in the Command prompt window, type ipconfig
• If you get the following: IP 192.168.135.35 (note: the last .35 can be up to .44) with
a Subnet Mask of 255.255.255.0 and Default Gateway you should be able to
connect to the meter
• If you get the following:
— Ethernet adapter Local Area Connection 1:
— IP Address: 0.0.0.0
— the PC has not yet received an IP address from the DHCP server wait (up to 30
seconds) to receive an IP address before attempting to connect to the meter
— after 30 seconds the PC has not received an IP address from the DHCP server
or the IP address shown above (from ipconfig) is different from the range of
192.168.135.35 through 192.168.135.44, verify that the PC is configured to
receive its IP address automatically (via DHCP)
• Check for loose connections at the flow meter and the flow computer.
• Check the CPU Module settings.
Troubleshooting the meter 13
Section 2: Troubleshooting Maintenance and Troubleshooting Manual
December 2017 3-9000-764 Rev F
Table 2-1 Troubleshooting
Error Recommended action(s)
Communication issues due to
blocked network ports
Communicating with meter but all
chords display failures
Cannot communicate with Daniel
MeterLink program
• Blocked network ports on the computer running Daniel MeterLink or on a company
LAN can prevent connections to the meter or prevent certain features from
working. These issues may occur over Ethernet, Modem and Direct serial connections. Reference the list of network ports used by Daniel MeterLink in the Help file
and the symptoms of having blocked ports. Contact your IT department for
assistance in resolving these issues.
• Error condition of a blocked network:
— Cannot connect to a meter
— Cannot collect Archive log files
— Cannot view or stream waveforms in Waveform Viewer or Signal Analyzer.
— Cannot upgrade firmware.
— Communications lost over serial or modem connections while
Daniel MeterLink is idle on a screen.
• Symptoms of blocked network:
— If a PING is blocked on this network port, serial or modem connections could
be lost after approximately 15 seconds of inactivity. This issue can be
confirmed by checking the log_meter log file in the Temp data folder. The
path of the Temp data folder is shown in the Daniel MeterLink About dialog.
— A blocked FTP port will generally not prevent a connection to the meter, but
will prevent log collections and program downloads. A blocked FTP port could
prevent a connection in the event the meter is running a newer version of
firmware for which Daniel MeterLink does not currently have a database configuration file. If this is a case, a message stating “Error reading database
config file dbconfig<databaseversion>.xml from the meter.” will be displayed.
— A blocked DB API port will report “Error 10001 opening database connection
to <IP address>”.
— A blocked Streaming port will report an error message “Unable to open a
control socket”. This will occur when opening the Signal Analyzer window or
clicking Read or Stream to File in the Waveform Viewer.
• Verify that the resistance of transducers is within Specification (2 Ω).
• Check the Acquisition Board.
• Check the interconnect cables between the Base assembly and the Transmitter
Electronics Enclosure.
• Ensure that the meter is properly powered.
• Ensure that the computer cable is properly connected and check your interface pins
(RS-485 or RS-232).
• Verify that the communication parameters of the Daniel MeterLink
correctly set.
program are
• Check RS-485 or RS-232 communication.
14 Troubleshooting the meter
Maintenance and Troubleshooting Manual Section 2: Troubleshooting
3-9000-764 Rev F December 2017
Table 2-1 Troubleshooting
Error Recommended action(s)
Cannot communicate with 475 Field
Communicator
Cannot communicate with AMS
Device Manager
Connect to multiple meters via
Ethernet when they are on the same
LAN
Connect to multiple meters via
Ethernet when they are on the same
hub but not connected to an
intranet LAN
Configuration changed
Configuration lost
Electronics Temperature is Out Of
Nominal Range
• Refer to the Emerson 475 Field Communication User’s Manual, Rev F. This manual may
be downloaded from the following location:
http://www2.emersonprocess.com/en-US/brands/Field-Communicator/Pages/
Documentation.aspx
— Note: The 375 Field Communicator is no longer available for purchase since the
release of the 475 Field Communicator. Customer support for the 375 Field
Communicator remains available
• Refer to the AMS help documentation and support at the following web site:
http://www.emersonprocess.com/ams/suppinde.htm
• Configure each meter with a unique user-specified IP address following the initial
communication quick start instructions.
• Contact your IT department for valid IP addresses for your LAN and Gateway
addresses.
• Disable the DHCP server.
• Configure each meter with a unique user-specified IP address
following the initial communication quick start instructions.
• Assign each meter on the hub a unique IP address within the range
192.168.135.150 through 192.168.135.254 (Gateway address for each meter may
be left unconfigured as 0.0.0.0).
• A PC may receive its IP address from an external DHCP server; in this case, one and
only one meter must have its DHCP ser ver enabl ed (the DHCP ser ver will ser ve up to
10 IP addresses to PCs attempting to talk to all meters on the hub).
• Once a meter's IP address is configured, the meter may be connected to the hub
and accessed using that IP address.
• One or more parameters have been modified in the meter's configuration
— Collect an Audit log using Daniel MeterLink in order to see what configuration
parameters changed and when they changed.
— Save the configuration file.
• The meter configuration has reset to default values and the meter is not configured
correctly to measure flow and the meter has performed a Cold Start.
— Unless the Cold Start occurred after upgrading firmware, replace the CPU
board.
— If the cold start occurred after a firmware upgrade, fully re-configure the
meter from a previously saved configuration using the
Edit/Compare Configuration in Daniel MeterLink.
• Temperature of the electronics is out of nominal operating range (below -40 °C or
above 100 °C) which could lead to a system failure.
— Attempt to warm or cool the meter electronics housing.
— If the electronics is mounted to the meter and the process fluid in the meter is
over 65 °C, you must remote mount the electronics off of the meter body.
— Collect a Maintenance log using Daniel MeterLink while the meter is experi-
encing the issue and contact your Daniel service representative.
Troubleshooting the meter 15
Section 2: Troubleshooting Maintenance and Troubleshooting Manual
December 2017 3-9000-764 Rev F
Table 2-1 Troubleshooting
Error Recommended action(s)
Flow pressure is outside the alarm
limits
Flow temperature is outside the
alarm limits
• Startup Issues:
— Verify that there is voltage to the pressure sensor from either the meter's
power supply board or from an external power supply.
— If using an analog pressure device, verify that the pressure sensor is properly
wired to the connector.
— Verify the input is properly configured for your pressure input.
— If using a flow computer to write pressure to the meter, verify that it is
properly writing to fixed flow pressure in the proper units.
• Run Time Issues:
— Adjust pressure of process fluid to within alarm limits.
— If using an analog pressure device and input reading is 0, check if IsAI1Avail is
equal to 1 in the Meter Information dialog in Daniel MeterLink. If it is not 1,
either the I/O Board has been removed or is damaged. Reinstall or replace the
board if this value is 0.
— If using an analog pressure device, verify that the pressure sensor is working
properly.
— If using an analog pressure device, recheck wiring and switch settings.
— If a flow computer is writing values to the fixed flow pressure, verify that the
flow computer is still writing valid values without Modbus write errors.
— Reverify the pressure input settings are correct.
• Startup Issues:
— Verify that there is voltage to the temperature sensor from either the meter's
power supply board or from an external power supply.
— If using an analog temperature device, verify that the temperature sensor is
properly wired to the connector.
— Verify the input is properly configured for your temperature input.
— If using a flow computer to write temperature to the meter, verify that it is
properly writing to fixed flow temperature in the proper units.
• Run Time Issues:
— Adjust temperature of process fluid to within alarm limits.
— If using an analog temperature device and input reading is 0, check if
IsAI2Avail is equal to 1 in the Meter Information dialog in Daniel MeterLink. If
it is not 1, either the I/O Board has been removed or is damaged. Reinstall or
replace the board if this value is 0.
— If using an analog temperature device, verify that the temperature sensor is
working properly.
— If using an analog temperature device, recheck wiring and switch settings.
— If a flow computer is writing values to the fixed flow temperature, verify that
the flow computer is still writing valid values without Modbus write errors.
— Reverify the temperature input settings are correct.
16 Troubleshooting the meter
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