Emerson Daniel 3410 Series, Daniel 3414, Daniel 3411, Daniel 3412 Maintenance And Troubleshooting Manual

Maintenance and Troubleshooting manual

P/N 3-9000-769, Rev G

June 2018

Daniel ™ 3410 Series Gas Ultrasonic Flow Meters

Models 3414, 3412 and 3411

Flow Lifecycle Services for Daniel products

Location Telephone number Fax number

North America/Latin America +1.713.467.6000 +1.713.827.4805

Flow Lifecycle Services for Daniel products +1.713.827.6314 +1.713.827.6312

USA (toll free) +1.888.356.9001 +1.713.827.3380

Asia Pacific (Republic of Singapore) +65.6777.8211 +65.6777.0947.0743

Europe (Stirling Scotland, UK) +44 (0)1786.433400 +44 (0)1786.433401

Middle East Africa (Dubai, UAE) [phone] [phone]

Daniel Measurement and Control, Inc. (Headquarters)

11100 Brittmoore Park Drive

Houston, TX 77041 USA

http://www.emerson.com

Email

• Customer Service: [e-mail]

• Customer Support: [e-mail]

• Asia-Pacific: [e-mail]

• Europe: [e-mail]

Return Material Authorization (RMA)

A Return Material Authorization (RMA) number must be obtained prior to returning any equipment for any reason. Download the
RMA form from the Support Services web page by selecting the link below.

http://www.daniel.com/rma

Signal words and symbols

Pay special attention to the following signal words, safety alert symbols and statements:

Safety alert symbol

This is a safety alert symbol. It is used to alert you to potential physical injury hazards. Obey all safety messages that follow this symbol
to avoid possible injury or death.

DANGER!

Danger indicates a hazardous situation which, if not avoided, will result in death or serious injury.

WARNING!

Warning indicates a hazardous situation which, if not avoided, could result in death or serious injury.

CAUTION!

Caution indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.

NOTICE

Notice is used to address safety messages or practices not related to personal injury.

Important

Important is a statement the user needs to know and consider.

Tip

Tip provides information or suggestions for improved efficiency or best results.

Note

Note is “general by-the-way” content not essential to the main flow of information.

Important safety instructions

Daniel Measurement and Control, Inc. (Daniel) designs, manufactures and tests products to function within specific conditions.
Because these products are sophisticated technical instruments, it is important that the owner and operation personnel must
strictly adhere both to the information printed on the product and to all instructions provided in this manual prior to installation,
operation, and maintenance.

Daniel also urges you to integrate this manual into your training and safety program.

BE SURE ALL PERSONNEL READ AND FOLLOW THE INSTRUCTIONS IN THIS MANUAL AND ALL NOTICES AND PRODUCT WARNINGS.

WARNING!

Failure to follow the installation, operation or maintenance instructions for a Daniel product could lead to serious injury or death
from explosion or exposure to dangerous substances.

To reduce the risk:

• Comply with all information on the product, in this manual, and in any local and national codes that apply to this product.

• Do not allow untrained personnel to work with this product.

• Use Daniel parts and work procedures specified in this manual.

Product owners (Purchasers):

• Use the correct product for the environment and pressures present. See technical data or product specifications for

limitations. If you are unsure, discuss your needs with your Daniel representative.

• Inform and train all personnel in the proper installation, operation, and maintenance of this product.

• To ensure safe and proper performance, only informed and trained personnel should install, operate, repair and maintain

this product.

• Verify that this is the correct instruction manual for your Daniel product. If this is not the correct documentation, contact

Daniel at 1-713-827-6314. You may also download the correct manual from:

https://www.emerson.com/en-us/catalog/supervisory-control-systems.

• Save this instruction manual for future reference.

• If you resell or transfer this product, it is your responsibility to forward this instruction manual along with the product to the

new owner or transferee.

• ALWAYS READ AND FOLLOW THE INSTALLATION, OPERATIONS, MAINTENANCE AND TROUBLESHOOTING MANUAL(S) AND

ALL PRODUCT WARNINGS AND INSTRUCTIONS.

• Do not use this equipment for any purpose other than its intended service. This may result in property damage and/or

serious personal injury or death.

Product operation (Personnel):

• To prevent personal injury, personnel must follow all instructions of this manual prior to and during operation of the

product.

• Follow all warnings, cautions, and notices marked on, and supplied with, this product.

• Verify that this is the correct instruction manual for your Daniel product. If this is not the correct documentation, contact

Daniel at 1-713-827-6314. You may also download the correct manual from: http://www.daniel.com/.

• Read and understand all instructions and operating procedures for this product.

• If you do not understand an instruction, or do not feel comfortable following the instructions, contact your Daniel

representative for clarification or assistance.

• Install this product as specified in the INSTALLATION section of this manual per applicable local and national codes.

• Follow all instructions during the installation, operation, and maintenance of this product.

• Ensure that all connections to pressure and electrical sources are secure prior to and during equipment operation.

• Use only replacement parts specified by Daniel. Unauthorized parts and procedures can affect this product's performance,

safety, and invalidate the warranty. “Look-a-like” substitutions may result in deadly fire, explosion, release of toxic
substances or improper operation.

• Save this instruction manual for future reference.

Notice

THE CONTENTS OF THIS PUBLICATION ARE PRESENTED FOR INFORMATIONAL PURPOSES ONLY, AND WHILE EVERY EFFORT HAS
BEEN MADE TO ENSURE THEIR ACCURACY, THEY ARE NOT TO BE CONSTRUED AS WARRANTIES OR GUARANTEES, EXPRESSED OR
IMPLIED, REGARDING THE PRODUCTS OR SERVICES DESCRIBED HEREIN OR THEIR USE OR APPLICABILITY. ALL SALES ARE GOVERNED
BY DANIEL'S TERMS AND CONDITIONS, WHICH ARE AVAILABLE UPON REQUEST. WE RESERVE THE RIGHT TO MODIFY OR IMPROVE
THE DESIGNS OR SPECIFICATIONS OF SUCH PRODUCTS AT ANY TIME.

DANIEL DOES NOT ASSUME RESPONSIBILITY FOR THE SELECTION, USE OR MAINTENANCE OF ANY PRODUCT. RESPONSIBILITY FOR
PROPER SELECTION, USE AND MAINTENANCE OF ANY DANIEL PRODUCT REMAINS SOLELY WITH THE PURCHASER AND END-USER.

TO THE BEST OF DANIEL'S KNOWLEDGE THE INFORMATION HEREIN IS COMPLETE AND ACCURATE. DANIEL MAKES NO
WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE WITH RESPECT TO THIS MANUAL AND, IN NO EVENT, SHALL DANIEL BE LIABLE FOR ANY INCIDENTAL,
PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO, LOSS OF PRODUCTION, LOSS OF PROFITS,
LOSS OF REVENUE OR USE AND COSTS INCURRED INCLUDING WITHOUT LIMITATION FOR CAPITAL, FUEL AND POWER, AND CLAIMS
OF THIRD PARTIES.

PRODUCT NAMES USED HEREIN ARE FOR MANUFACTURER OR SUPPLIER IDENTIFICATION ONLY AND MAY BE TRADEMARKS/
REGISTERED TRADEMARKS OF THESE COMPANIES.

Warranty and Limitations

1. LIMITED WARRANTY: Subject to the limitations contained in Section 2 herein, Daniel Measurement & Control, Inc. (“Daniel”)

warrants that the licensed firmware embodied in the Goods will execute the programming instructions provided by Daniel, and that
the Goods manufactured by Daniel will be free from defects in materials or workmanship under normal use and care and Services
will be performed by trained personnel using proper equipment and instrumentation for the particular Service provided. The
foregoing warranties will apply until the expiration of the applicable warranty period. Goods are warranted for twelve (12) months
from the date of initial installation or eighteen (18) months from the date of shipment by Daniel, whichever period expires first.
Consumables and Services are warranted for a period of 90 days from the date of shipment or completion of the Services. Products
purchased by Daniel from a third party for resale to Buyer (“Resale Products”) shall carry only the warranty extended by the original
manufacturer. Buyer agrees that Daniel has no liability for Resale Products beyond making a reasonable commercial effort to
arrange for procurement and shipping of the Resale Products. If Buyer discovers any warranty defects and notifies Daniel thereof in
writing during the applicable warranty period, Daniel shall, at its option, correct any errors that are found by Daniel in the firmware
or Services or repair or replace F.O.B. point of manufacture that portion of the Goods or firmware found by Daniel to be defective, or
refund the purchase price of the defective portion of the Goods/Services. All replacements or repairs necessitated by inadequate
maintenance, normal wear and usage, unsuitable power sources or environmental conditions, accident, misuse, improper
installation, modification, repair, use of unauthorized replacement parts, storage or handling, or any other cause not the fault of
Daniel are not covered by this limited warranty, and shall be at Buyer's expense. Daniel shall not be obligated to pay any costs or
charges incurred by Buyer or any other party except as may be agreed upon in writing in advance by Daniel. All costs of dismantling,
reinstallation and freight and the time and expenses of Daniel's personnel and representatives for site travel and diagnosis under
this warranty clause shall be borne by Buyer unless accepted in writing by Daniel. Goods repaired and parts replaced by Daniel
during the warranty period shall be in warranty for the remainder of the original warranty period or ninety (90) days, whichever is
longer. This limited warranty is the only warranty made by Daniel and can be amended only in a writing signed by Daniel. THE
WARRANTIES AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE. THERE ARE NO REPRESENTATIONS OR WARRANTIES OF ANY
KIND, EXPRESS OR IMPLIED, AS TO MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE OR ANY OTHER MATTER WITH RESPECT
TO ANY OF THE GOODS OR SERVICES. Buyer acknowledges and agrees that corrosion or erosion of materials is not covered by this
warranty.

2. LIMITATION OF REMEDY AND LIABILITY: Daniel shall not be liable for damages caused by delay in performance. The remedies of

Buyer set forth in this agreement are exclusive. In no event, regardless of the form of the claim or cause of action (whether based in
contract, infringement, negligence, strict liability, other tort or otherwise), shall Daniel's liability to Buyer and/or its customers
exceed the price to Buyer of the specific goods manufactured or services provided by Daniel giving rise to the claim or cause of
action. Buyer agrees that in no event shall Daniel's liability to Buyer and/or its customers extend to include incidental, consequential
or punitive damages. The term “consequential damages” shall include, but not be limited to, loss of anticipated profits, revenue or
use and costs incurred including without limitation for capital, fuel and power, and claims of Buyer's customers.

Contents

Contents

Chapter 1 Maintenance ..................................................................................................................1

1.1 Precautions for meter maintenance .............................................................................................1

1.2 Field hydrostatic pressure testing procedures ..............................................................................2

1.2.1 T-Slot Transducer assembly and mount .........................................................................3

1.3 Routine maintenance .................................................................................................................. 4

1.3.1 Maintenance logs and reports ....................................................................................... 4

1.3.2 Pipeline cleaning maintenance ......................................................................................8

1.3.3 Visual inspection ........................................................................................................... 8

Chapter 2 Troubleshooting .......................................................................................................... 11

2.1 Meter status alarms ................................................................................................................... 11

2.1.1 Check status ................................................................................................................12

2.1.2 System alarm .............................................................................................................. 13

2.1.3 Chord A, Chord B, Chord C and Chord D alarm ............................................................ 13

2.1.4 Field I/O alarm .............................................................................................................13

2.1.5 Validity alarm ..............................................................................................................14

2.1.6 Comms alarm ..............................................................................................................14

2.1.7 Communications .........................................................................................................14

2.2 Troubleshooting the meter ........................................................................................................14

2.2.1 Meter maintenance .....................................................................................................26

2.2.2 Unable to connect direct serial or external serial modem ............................................ 35

2.2.3 Unable to connect to meter ........................................................................................ 36

2.2.4 Ethernet connections ..................................................................................................36

2.2.5 Direct serial connections .............................................................................................36

2.3 Troubleshoot maintenance log files and trend files .................................................................... 36

2.3.1 Files do not appear in workbook ..................................................................................36

2.3.2 Microsoft® Excel® Log/Export options are not available ............................................... 37

2.3.3 Maintenance logs or trend files are not created ...........................................................37

Chapter 3 Meter repairs ............................................................................................................... 41

3.1 Prior Precautions ........................................................................................................................41

3.2 Field hydrostatic pressure testing procedures ............................................................................43

3.2.1 T-Slot Transducer assembly and mount .......................................................................44

3.3 T-Slot transducer removal and installation procedures .............................................................. 45

3.3.1 Transducer removal with extractor tool .......................................................................46

3.3.2 Transducer removal without extractor tool ................................................................. 48

3.3.3 Transducers installation procedure ............................................................................. 51

3.3.4 Replace transformers procedure ................................................................................. 53

3.3.5 Modifying the calibration parameters ......................................................................... 54

3.4 Transducer holder removal and installation ............................................................................... 56

3.4.1 Remove the transducer holder with the extractor tool ................................................ 57

3.4.2 Remove the transducer holder without the extractor tool ...........................................57

3.4.3 Install the transducer holder with the extractor tool ....................................................59

3.4.4 Install the transducer holder without the extractor tool ...............................................59

3.5 Transducer cable removal and installation ................................................................................. 62

3.5.1 Remove transducer cables .......................................................................................... 63

3.5.2 Install transducer cables ..............................................................................................64

Maintenance and Troubleshooting manual i

Contents

3.6 Replace the meter electronics ....................................................................................................68

3.6.1 Replace the CPU Module or Optional I/O Module .........................................................69

3.6.2 Replace the Fuse ......................................................................................................... 72

3.6.3 Replace Backplane, I.S. Barrier or Power Supply board .................................................73

3.7 Replace the Adquisition Module ................................................................................................ 80

Appendices and reference

Appendix A Conversion factors ....................................................................................................... 87

A.1 Conversion factors per units of measurement ............................................................................87

A.2 K-Factor and inverse K-Factor .................................................................................................... 88

Appendix B Engineering drawings .................................................................................................. 91

B.1 Daniel 3410 Series Ultrasonic Flow Meter Drawings ................................................................... 91

ii Gas Ultrasonic Flow Meters

1 Maintenance

Topics covered in this chapter:

Precautions for meter maintenance

•

Field hydrostatic pressure testing procedures

•

Routine maintenance

•

1.1 Precautions for meter maintenance

This section includes discussion of the maintenance of Daniel 3410 Series Ultrasonic
Meters.

For reference, you may download the Daniel MeterLink Quick Start Manual from:

http://www.emerson.com/en-us/catalog/measurement-instrumentation/daniel-meterlink

Maintenance

CAUTION!

SURFACE TEMPERATURE HAZARD

The meter body and piping may be extremely hot or cold.

Wear appropriate personal protective equipment when coming in contact with the meter.
Failure to comply may result in injury.

CAUTION!

TRANSPORTATION HAZARD

When moving the meter, do not insert the forks of a forklift into the bore.

Inserting the forks may cause the meter to become unstable, resulting in injury or damage to
the bore and sealing face.

CAUTION!

TRIPPING HAZARD

Clear all obstacles or obstructions from the work area when transporting, installing or removing the
meter.

Failure to comply may cause injury to personnel.

Maintenance and Troubleshooting manual 1

Maintenance

WARNING!

CRUSHING HAZARD
Do not remove flange stabilizers.

Attempting to do so may allow the meter to roll, resulting in serious injury or equipment
damage.

1.2

A. Flange stabilizers

CAUTION!

ESCAPING GASES OR FLUIDS HAZARD

The purchaser of the meter is responsible for the selection of Daniel components/seals and materials
compatible with the chemical properties of gas flow measurement.

Failure to select the suitable meter component/seals may cause escaping gases or liquids,
resulting in injury or equipment damage.

Field hydrostatic pressure testing procedures

Daniel 3410 Series Ultrasonic Gas Flow Meters are supplied with T-Slot transducer
assemblies which are extractable while the line is pressurized.

CAUTION!

LEAKAGE OR PRESSURE CONTAINING PARTS FAILURE

Use precautions to eliminate hazards to personnel in the event of leakage or failure of the liquid
ultrasonic meter pressure containing parts or failure of the test equipment and to prevent over­pressurization during the test procedure.

Failure to comply may result in injury to personnel or cause damage to the equipment.

2 Gas Ultrasonic Flow Meters

1.2.1 T-Slot Transducer assembly and mount

T-slot transducer mount and holderFigure 1-1:

A. Transducer mount

Maintenance

B. Captive screws

C. T-slot transducer holder

D. Cable nut

E. Chordset

Procedure

1. Slowly vent all line pressure on the 3410 Series Gas Ultrasonic Meter to atmosphere.

2. Disconnect transducer cable from the transducer holder.

3. If installed, remove the mount cover by loosening the two mount cover captive
screws.

4. Loosen the T-Slot transducer assembly with a 1 1/4 inch (32 mm) socket. Carefully
remove the T-Slot transducer assembly.

5. Place a label on the transducer assembly to marks its location (i.e., Model 3414-A1,
A2, B1, B2, C1, C2, D1, or D2; 3412-A1, A2, B1, B2; or 3411-A). Port locations are
marked on the transducer cable as well as on cast meter housings.

6. Inspect the transducer mount threads and ensure they are clean and free of debris.

7. Apply a small amount of Nickel antiseize compound (P/N 3-9960-134) to the
threads of the Hydrotest plug (P/N 1-360-01-212) from kit (P/N 1-360-01-220) and
install it into the mount. JuniorSonic kit part numbers are listed below.

• JuniorSonic™ SP Field Hydrotest Kit (P/N 1-360-01-221)

• JuniorSonic™ DP Field Hydrotest Kit (P/N 1-360-01-222)

Maintenance and Troubleshooting manual 3

Maintenance

8. Repeat Step 1 through Step 6 for the other transducer(s) being careful to note the
location of each transducer in the meter assembly.

9. Run the field hydrostatic test.

10. Reverse the steps above to reinstall the transducers into their appropriate ports.
Before reinstalling the transducer assemblies, ensure the transducer ports, mounts,
and transducer holders are clean and free of debris. Apply a small amount of Nickel
antiseize compound to the outer threads of the transducer holders before installing
them into the mounts.

1.3 Routine maintenance

Routine maintenance operations requires adherence to all applicable regulations and laws
and safety training for personnel to perform the maintenance operations. Review your
organization’s best practices procedures before performing routine maintenance.

1.3.1 Maintenance logs and reports

To monitor the performance health of the meter, and ensure it is operating within
acceptable specifications, routine diagnostics should be performed. Collecting a
maintenance log gives you a snapshot of the current health of the meter and you can
compare the inspection reports from previously saved logs. Use the Logs/Reports menu
and click Maintenance Logs and Reports. Daniel MeterLink displays the Maintenance Logs
and Reports dialog box. Choose the time duration, log format and collection rate for the
output file and click the Start button. You can open the file immediately after it is
generated or view it at a later time. It is recommended that a Maintenance log be collected
after an upset in the system.

In establishing a baseline to be used for the trending of the meter diagnostics, it is very
helpful if a set of log files are collected immediately after the meter has been installed in
the field. Preferably, collect the log files at several velocities within the operating range of
the meter. This helps establish that the flow profile is relatively constant throughout the
meters operating range (except velocities below 3 ft/sec where the profile may vary).

4 Gas Ultrasonic Flow Meters

Maintenance log collection

Maintenance log collection parametersFigure 1-2:

Maintenance

Trend maintenance log collection

Merging the results of two or more Maintenance logs into a single file, allows you to build a
historical database of the meter’s performance. Trending the logs indicates changes from
the original installation of the meter, or over time. Looking at a single inspection report,
that is either collected monthly or quarterly, can give you an indication of the meter's
health.

Maintenance and Troubleshooting manual 5

Maintenance

Trend log collectionFigure 1-3:

This is important since many diagnostics change slowly over time. Trending the
maintenance logs helps identify these changes and makes problems much more obvious
than merely viewing a single inspection report. The Trending feature is integral to Daniel
MeterLink which allows all important parameters to be trended. Daniel MeterLink supports
trending files in a Microsoft® Excel® workbook from multiple 3410 Series meter
maintenance logs. Some parameters like gain, signal level, and noise level level may show
a shift over time which can be useful in detecting changes in the meter and the
installation.

Maintenance logs or Trend files to be trended must all have matching column headings.
This means the logs must be in the same units (i.e. U.S. Customary or Metric), must have
the same pressure type (i.e. gage or absolute), and must have the same time base (1/
second, 1/minute, 1/hour, 1/day). If not, an error message will be displayed stating the
column headings do not match and the file will not be added to the Workbook to trend
list.

Archive log collection

Archive logs may be collected and the options include:

• Daily log - generated every 24 hours on the Contract Hour.

• Hourly log - generated every hour at the top of the hour.

• Event log - collects the alarm and event log records.

6 Gas Ultrasonic Flow Meters

Maintenance

Archive log collection parametersFigure 1-4:

The logs may be collected in a single file or you can choose to collect one type of log. Each
of the Meter Archive logs include the Meter Configuration file.

Maintenance and Troubleshooting manual 7

Maintenance

1.3.2 Pipeline cleaning maintenance

WARNING!

BURST HAZARD
Before pipeline cleaning and maintenance ("pigging operations"), remove straightening vanes
or flow conditioners. Failure to do so may cause excessive pressure in the meter system,
resulting in serious injury/death or equipment damage.

Figure 1-5:

Figure 1-6:

3410 Series Gas Ultrasonic Flow Meter with flow conditioner for uni­directional flow

3410 Series Gas Ultrasonic Flow Meter with flow conditioner for bi­directional flow

Straightening vanes or flow profilers must be removed during pipeline cleaning
maintenance operations (“pigging operation”). If the meter run is pigged with a flow
conditioner in line, pressure may build up and cause the pipes and flanges to burst and
severely injure personnel. The excessive pressure may damage the meter or the transducer
ports may collect debris which may impede data acquisition and flow measurement.

1.3.3

8 Gas Ultrasonic Flow Meters

Visual inspection

Periodically inspect meter and meter run for signs of components loosening or seals
leaking. This includes:

Maintenance

Procedure

1. Fluids leaking from seals. This could be visually noticed for liquids leaking. It may be
audible for gasses leaking. Ice may also form at a point of a gas leak.

2. Movement of components that should be rigid.

3. Excessive noise due to vibration could be sign of a loose component.

Inspection should be more frequent in systems with a large amount of vibration.

Maintenance and Troubleshooting manual 9

Maintenance

10 Gas Ultrasonic Flow Meters

2 Troubleshooting

Topics covered in this chapter:

Meter status alarms

•

Troubleshooting the meter

•

Troubleshoot maintenance log files and trend files

•

2.1 Meter status alarms

Run Daniel MeterLink and open the Meter Monitor (Summary) view to perform a
diagnostics health check.

Meter Monitor status alarmsFigure 2-1:

Troubleshooting

If the meter is measuring flow and operating within the calibration parameters the Meter
Status LED is green. If the Meter Status LED is red, an active alarm exists that requires you
to take corrective action. Click the Check Status button to display the Status Summary
screen. The alarms are shown with the primary causes listed first. Click the question mark

next to the alarm to display a help topic related to the alarm and recommended actions

to resolve the issue.

Maintenance and Troubleshooting manual 11

Troubleshooting

Status summaryFigure 2-2:

2.1.1 Check status

Click the Check Status button if any of the LEDs are yellow or red to see more specific
information causing the status alarm. Some alarms do not require an acknowledge and will
clear automatically when the alarm condition goes away. Alarms that require a user to
acknowledge them will have a button to the right titled ACK. Clicking the ACK button
changes the button text to Wait and sends a request to the meter to clear the alarm. The
alarm will disappear from the Check Status dialog once the alarm actually clears.

Click the Check Status button and Daniel MeterLink opens the Status Summary dialog box
that gives a short description of all alarms present.

Status SummaryFigure 2-3:

A. Active alarm conditions from Meter Monitor page

B. Status summary page with alarm examples

12 Gas Ultrasonic Flow Meters

Following is a list and a brief description of the types of alarms:

• System

• Power Loss

• Field I/O

• Validity

• Comms

• Check Status

2.1.2 System alarm

The System alarm indicates a failure in the hardware that should be addressed by a service
technician. This includes memory checksum errors and communication errors within the
hardware. A Red LED indicates a System alarm condition. Collect a Maintenance log and an
audit/alarm log and then, contact your Daniel service representative. This could be an
alarm condition that occurred and remains latched until the condition is resolved and the
alarm is cleared by clicking the ACK button on the Monitor|Check Status|Status

Summary page.

Troubleshooting

2.1.3 Chord A, Chord B, Chord C and Chord D alarm

Chord A, Chord B, Chord C, and Chord D - These alarms indicate how a chord is
functioning.

LED Color

Green No alarms are present. Chord is operating properly.

Yellow At least one sample in the batch caused an alarm but it did not cause

Red The chord has failed or is in acquisition. This chord is not used for this

Gray The chord has manually been set to inactive.

Problem

the chord to fail. The sample will not be used in the batch. Discarding
occasional samples can occur during normal operation such as during
flow velocity changes.

batch. Chords that have failed or are shown to be in acquisition for re­peated batches indicates that the meter should be inspected by a
service technician.

2.1.4 Field I/O alarm

Reports various field I/O devices that are in alarm. Click the Check Status button for more
details on specific alarms. The field is grayed out if the Daniel 3410 Series Ultrasonic Gas
Flow Meter does not support this alarm.

Maintenance and Troubleshooting manual 13

Troubleshooting

2.1.5 Validity alarm

This alarm indicates that the meter may not be measuring accurately. Click Check Status
to see a description of which validity alarms are active. The validity alarms QMeter and

QFlow indicate an issue with the meter collecting enough information from the chords to
make an accurate measurement. The validity alarms for pressure and temperature indicate

that the value is above or below the alarm limits for these values. Red and green are the
only colors used for this alarm.

2.1.6 Comms alarm

The Comms alarm indicates that communications between Daniel MeterLink and the
meter failed. This could be due to a poor communication link. Daniel MeterLink continues
to retry communications. Red and green are the only colors used for this alarm.

2.1.7 Communications

The Communications Analyzer (via Daniel MeterLink Tools> Menu>Communications
Analyzer menu path) displays communications between Daniel MeterLink and the
ultrasonic meter. This utility is useful for troubleshooting communications to the meter. It

displays many of the TCP/IP commands between Daniel MeterLink and the connected
meter.

2.2

For troubleshooting communications with the 475 Field Communicator for the HART
Protocol, refer to Section 5 of the Emerson 475 Field Communicator User’s Manual, Rev D.
This manual may be downloaded from the following location:

https://www.emerson.com/documents/automation/user-s-manual-en-104978.pdf

For troubleshooting communications with AMS Device Manager, refer to the help
documentation and support at the following web site:

https://www.emerson.com/en-us/catalog/asset-reliability/ams-ams-device-manager

®

Troubleshooting the meter

Table 2-1 and the following sections show errors that may occur with the meter hardware,

firmware or connections and recommended actions to resolve the problem(s).

14 Gas Ultrasonic Flow Meters

Troubleshooting

TroubleshootingTable 2-1:

Error Recommended action(s)

Acquisition Module Error • Check interconnect cable between Acquisi-

tion Module and the CPU Module.

• Attempt the Program Download procedure

to install the firmware.

- Cycle power to the meter.

- Replace the Acquisition Module.

- If the Acquisition Module cannot be re-

programmed, collect a complete Ar­chive log and contact your local area
Daniel service representative.

Acquisition Module is not compatible with firm­ware

Chord failure • Chord is hard failed (Model 3414 - Chord A,

• Upgrade the firmware in the meter to the

latest version using Daniel MeterLink. Con­tact your Daniel service representative to
obtain the latest firmware.

• Replace the Acquisition Module.

Chord B, Chord C or Chord D; Model 3412 ­Chord A or Chord B; or 3411 Chord A) and
meter is unable to obtain measurement data
from this pair of transducers.

- If Chord A is failed and no other trans-

ducers are failed or are reporting status
alerts, the issue is most likely isolated to
this pair of transducers or its cabling.
Check the transducer wiring for this pair
of transducers to make sure connections
are secure and wired correctly.

- Remove the transducer cable from the

transducer and measure the resistance
with an Ohm meter across the two pins
on the back of the transducer holder. If
the value is over 2 ohms, replace the
transducers.

- If transducer cabling allows, swap ca-

bling of failed transducer pair with a pair
with equal path lengths. If the alarm re­mains active for this chord, then the
transducers are working properly. If this
alarm clears but the chord that was
swapped now fails, the issue is with the
transducer.

- Collect a Maintenance Log, Configura-

tion file and Waveform stream file with
Daniel MeterLink and contact your Dan­iel service representative.

Maintenance and Troubleshooting manual 15

Troubleshooting

Troubleshooting (continued)Table 2-1:

Error Recommended action(s)

CPU Module LINK LED • When connecting directly:

- Check the cross-over cable connection

(P/N 2-3-3400-079)

• When Using a Hub:

- Use straight-through patch cable be-

tween the meter and the hub and a
straight-through patch cable between
the hub and the PC.

- Do not connect either the Daniel 3410

Ultrasonic Flow Meter or PC to the hub
UPLINK port.

- Check the CPU Module LED 1 is on (ei-

ther solid red or flashing green). If the
LED is not on, check power to the meter.

- If the LED is on, check the Ethernet cable

connections

Communication line connected to the flow
computer but no signal is received

• Check for loose connections at the flow me-

ter and the flow computer.

• Check the CPU Module settings.

16 Gas Ultrasonic Flow Meters

Troubleshooting (continued)Table 2-1:

Error Recommended action(s)

Communication issues due to blocked network
ports

• Blocked network ports on the computer run-

ning Daniel MeterLink or on a company LAN
can prevent connections to the meter or
prevent certain features from working.
These issues may occur over Ethernet, Mo­dem and Direct serial connections. Refer­ence the list of network ports used by Daniel
MeterLink in the Help file and the symptoms
of having blocked ports. Contact your IT de­partment for assistance in resolving these is­sues.

• Error condition of a blocked network:

- Cannot connect to a meter

- Cannot collect Archive log files

- Cannot view or stream waveforms in

Waveform Viewer or Signal Analyzer

- Cannot upgrade firmware

- Communications lost over serial or mo-

dem connections while Daniel MeterLink
is idle on a screen.

• Symptoms of blocked network:

- If a PING is blocked on this network port,

serial or modem connections could be
lost after approximately 15 seconds of
inactivity. This issue can be confirmed by
checking the log_meter log file in the
Temp data folder. The path of the Temp
data folder is shown in the Daniel Meter­Link About dialog.

- A blocked FTP port will generally not pre-

vent a connection to the meter, but will
prevent log collections and program
downloads. A blocked FTP port could
prevent a connection in the event the
meter is running a newer version of firm­ware for which Daniel MeterLink does
not currently have a database configura­tion file. If this is a case, a message stat­ing “Error reading database config file
dbconfig<databaseversion>.xml from
the meter.” will be displayed.

- A blocked DB API port will report “Error

10001 opening database connection to
<IP address>”.

- A blocked Streaming port will report an

error message “Unable to open a control
socket”. This will occur when opening

Troubleshooting

Maintenance and Troubleshooting manual 17

Troubleshooting

Troubleshooting (continued)Table 2-1:

Error Recommended action(s)

the Signal Analyzer window or clicking
Read or Stream to File in the Waveform
Viewer.

Communicating with meter but all chords dis­play failures

Cannot communicate with Daniel MeterLink
program

Cannot communicate with Field Communicator • Refer to the Emerson 475 Field Communica-

• Verify that the resistance of transducers is

within Specification (2 Ω).

• Check the Acquisition Module.

• Check the interconnect cables between the

Base assembly and the Transmitter Electron­ics Enclosure.

• Ensure that the meter is properly powered.

• Ensure that the computer cable is properly

connected and check your interface pins
(RS-485 or RS-232).

• Verify that the communication parameters

of the Daniel MeterLink program are correct­ly set.

• Check RS-485 or RS-232 communication

LEDs.

tion User’s Manual, Rev D. This manual may
be downloaded from the following location:

http://www.fieldcommunicator.com

Note

The 375 Field Communicator is no longer
available for purchase since the release of
the 475 Field Communicator. Customer sup­ports remains available.

Cannot communicate with AMS Device Manag-erRefer to the AMS Books Online help documenta-

tion and support at the following web site:

https://www.emerson.com/en-us/catalog/asset­reliability/ams-ams-device-manager

Connect to multiple meters via Ethernet when
they are on the same LAN

• Configure each meter with a unique user-

specified IP address (following the initial
communication quick start instructions (the
3414 Installation Manual, Section 3.5 in P/N
3-9000-759).

• Contact your IT department for valid IP ad-

dresses for your LAN and Gateway address­es.

• Disable the DHCP server.

18 Gas Ultrasonic Flow Meters

Troubleshooting

Troubleshooting (continued)Table 2-1:

Error Recommended action(s)

Connect to multiple meters via Ethernet when
they are on the same hub but not connected to
an intranet LAN

Configuration changed • One or more parameters have been modi-

Configuration lost • The meter configuration has reset to default

• Configure each meter with a unique user-

specified IP address (following the initial
communication quick start instructions (the
3414 Installation Manual, Section 3.5 in P/N
3-9000-759).

• Assign each meter on the hub a unique IP

address within the range 192.168.135.150
through 192.168.135.254 (Gateway address
for each meter may be left unconfigured as

0.0.0.0).

• A PC may receive its IP address from an ex-

ternal DHCP server; in this case, one and on­ly one meter must have its DHCP server ena­bled (the DHCP server will serve up to 10 IP
addresses to PCs attempting to talk to all
meters on the hub).

• Once a meter's IP address is configured, the

meter may be connected to the hub and ac­cessed using that IP address.

fied in the meter's configuration

- Collect an Audit log using Daniel Meter-

Link in order to see what configuration
parameters changed and when they
changed.

- Run the Tools|Edit/Compare Con-

figuration utility and select Write All
or Write Checked values to write the

changes to the meter.

- Save the configuration file.

values and the meter is not configured cor­rectly to measure flow and the meter has
performed a Cold Start.

- Unless the Cold Start occurred after up-

grading firmware, replace the CPU
board.

- If the cold start occurred after a firmware

upgrade, fully re-configure the meter
from a previously saved configuration
using the Tools|Edit/Compare

Configuration in Daniel MeterLink.

Maintenance and Troubleshooting manual 19

Troubleshooting

Troubleshooting (continued)Table 2-1:

Error Recommended action(s)

Electronics Temperature is Out Of Nominal
Range

• Temperature of the electronics is out of

nominal operating range (below -40 °C or
above 100 °C) which could lead to a system
failure.

• Attempt to warm or cool the meter elec-

tronics housing.

• If the electronics is mounted to the meter

and the process fluid in the meter is over
60 °C, you must remote mount the electron­ics off of the meter body.

• Collect a Maintenance log using Daniel Me-

terLink while the meter is experiencing the
issue and contact your Daniel service repre­sentative.

20 Gas Ultrasonic Flow Meters