EMC PN 300-002-867 User Manual

Application Connectivity Monitor

OL-8953-01

2.0

USER’S GUIDE

P/N 300-002-867

REV A01

EMC Corporation

Corporate Headquarters:

Hopkinton, MA 01748-9103

1-508-435-1000

www.EMC.com

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Last Update: 8/1/05

Contents

Preface v

Intended Audience v
Prerequisites v
Document Organization v
Documentation Conventions vi
Application Connectivity Monitor Installation Directory vii

Application Connectivity Monitor Products vii

Additional Resources vii

Command Line Programs vii
Documentation viii

Technical Support viii

EMC Powerlink viii

1 Explanation of Fault Analysis 1

Topology Created by ACM 1
Faults Diagnosed by ACM 2
Analysis Scenarios 3

Single Application and Single TCP Check 3
Single Application and Two TCP Checks 6
Two Applications on a Single System 9
Impact Analysis with Business Impact Manager 13

2 Viewing Analysis Results and Application Topology 17

Analysis Results Displayed as Notifications 17

About Notifications 17
Viewing the Properties of a Notification 18

EMC Smarts Application Connectivity Monitor User’s Guide iii

Contents

Viewing Application Topology in Maps 19

Opening an Applications Map 19
Topology Elements Displayed in an Application Map 20

Index 21

iv EMC Smarts Application Connectivity Monitor User’s Guide

Preface

This document describes the topology and notifications created by
Application Connectivity Monitor as it is displayed in the Global Console.

Intended Audience

This guide is intended for operators who are responsible for acting on the
analysis provided by Application Connectivity Monitor.

Prerequisites

This guide assumes that Application Connectivity Monitor and Service
Assurance Manager are properly deployed and that the user has access to
the Global Console.

Document Organization

This guide consists of the following chapters.

Tab l e 1 : Document Organization

CHAPTER/APPENDIX DESCRIPTION

1. EXPLANATION OF FAULT

NALYSIS

A

2. V

IEWING ANALYSIS RESULTS AND
PPLICATION TOPOLOGY

A

EMC Smarts Application Connectivity Manager User’s Guide v

Describes the notifications and topology
created by Application Connectivity
Monitor and presents several failure
scenarios.

Provides fundamental descriptions of
various Global Console functions.

Preface

Documentation Conventions

Several conventions may be used in this document as shown in Table 2.

Tab l e 2 : Documentation Conventions

CONVENTION EXPLANATION

sample code Indicates code fragments and examples in Courier font

keyword Indicates commands, keywords, literals, and operators in bold

% Indicates C shell prompt

# Indicates C shell superuser prompt

<parameter> Indicates a user-supplied value or a list of non-terminal items in

[option] Indicates optional terms in brackets

/InCharge Indicates directory path names in italics

yourDomain Indicates a user-specific or user-supplied value in bold, italics

File > Open Indicates a menu path in italics

▼▲

angle brackets

Indicates a command is wrapped over one or more lines. The
command must be typed as one line.

Directory path names are shown with forward slashes (/). Users of the
Windows operating systems should substitute back slashes (\) for forward
slashes.

Also, if there are figures illustrating consoles in this document, they represent
the consoles as they appear in Windows. Under UNIX, the consoles appear
with slight differences. For example, in views that display items in a tree
hierarchy such as the Topology Browser, a plus sign displays for Windows
and an open circle displays for UNIX.

Finally, unless otherwise specified, the term InCharge Manager is used to
refer to EMC Smarts programs such as Domain Managers, Global
Managers, and adapters.

vi EMC Smarts Application Connectivity Manager User’s Guide

Application Connectivity Monitor Installation Directory

Application Connectivity Monitor Installation
Directory

In this document, the term BASEDIR represents the location where the
Application Connectivity Monitor software is installed.

• For UNIX, this location is: /opt/InCharge<n>/<product>.

• For Windows, this location is: C:\InCharge<n>\<product>.

The <n> represents the software platform version number. The <product>
represents the product name. For example, on UNIX operating systems,
Application Connectivity Monitor is, by default, installed to:
/opt/InCharge6/ACM/smarts. On Windows operating systems, this
product is, by default, installed to: C:\InCharge6\ACM\smarts. This
location is referred to as BASEDIR/smarts.

Optionally, you can specify the root of BASEDIR to be something other than
/opt/InCharge6 (on UNIX) or C:\InCharge6 (on Windows), but you cannot
change the <product> location under the root directory.

For more information about the software directory structure, refer to the EMC
Smarts System Administration Guide.

Application Connectivity Monitor Products

Application Connectivity Monitor includes the following products:

• Application Connectivity Monitor

Additional Resources

In addition to this document, EMC Smarts provides the following resources.

Command Line Programs

Descriptions of command line programs are available as HTML pages. The
index.html file, which provides an index to the various commands, is located
in the BASEDIR/smarts/doc/html/usage directory.

EMC Smarts Application Connectivity Manager User’s Guide vii

Preface

Documentation

Readers of this document may find other documentation (also available in
the BASEDIR/smarts/doc/pdf directory) helpful.

EMC Smarts Documentation

The following documents are product independent and thus relevant to users
of all EMC Smarts products:

• EMC Smarts System Administration Guide

• EMC Smarts ASL Reference Guide

• EMC Smarts Perl Reference Guide

Application Connectivity Monitor Documentation

The following documents are relevant to users of Application Connectivity
Monitor:

• EMC Smarts Application Connectivity Monitor Release Notes

• EMC Smarts Application Connectivity Monitor Installation Guide

• EMC Smarts Application Connectivity Monitor Configuration Guide

• EMC Smarts Application Connectivity Monitor User’s Guide

Technical Support

For questions about technical support, call your local sales office or service
provider. For service, call one of the following numbers:

United States: 800.782.4362 (SVC.4EMC)

Canada: 800.543.4782 (543.4SVC)

Worldwide: 508.497.7901

EMC Powerlink

EMC Powerlink is the EMC Corporation’s secure extranet for customers and
partners. Powerlink is an essential tool for obtaining web-based support from
the EMC Corporation. Powerlink can be used to submit service or
information requests (tickets) and monitor their progress, to review the
knowledgebase for known problems and solutions, and to download
patches and SmartPacks.

viii EMC Smarts Application Connectivity Manager User’s Guide

Technical Support

From training on EMC products and technologies, to online support, product
announcements, software registration, technical white papers,
interoperability information, and a range of configuration tools, Powerlink
offers resources unavailable elsewhere.

For quickest access when you do not already have a Powerlink account, ask
your EMC representative for the access code for your company and register
at the Powerlink site. Visit the EMC Powerlink website at:

http://powerlink.emc.com

EMC Smarts Application Connectivity Manager User’s Guide ix

Preface

x EMC Smarts Application Connectivity Manager User’s Guide