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FOR YOUR SAFETY
• If you smell gas:
1. Open windows;
2. Don’t touch electrical switches;
3. Extinguish any open fl ame;
4. Immediately call your gas supplier.
• Do not store or use gasoline or fl ammable vapors and liquids in the vicinity of this or any other
appliance.
• Do not place clothing or other fl ammable material on or near the appliance.
• Children and adults should be alerted to the hazards of high surface temperature and should
stay away to avoid burns or clothing ignition.
• Young children should be carefully supervised when they are in the same room as the appliance.
PLEASE READ these instructions carefully before you begin to install this gas log set.
Model Numbers: LO18NG and LO24NG
INSTALLATION & OPERATION
INSTRUCTION FOR
FIREPLACE GAS LOG
Appliance for use with all styles and sizes of Dual Burner Natural Gas Log Sets.
Note: Installer should leave these instructions with the consumer to retain for future reference.
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SURE HEAT MFG. 2008 Complies with ANSI Z21-84
Listed By
OMNI-Test Laboratores, Inc.
Portland
Oregon USA
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DUAL BURNER
PART LIST
Figure 1
NUMBER OF LOGS ARE DETERMINED BY
THE SIZE AND MODEL CHOSEN SETS
RANGE FROM 4 TO 9 LOGS
REF. DUAL BURNER RADCO PART NUMBER QTY PART NUMBER QTY PART NUMBER QTY
18” SET 24” SET 30” SET
1-6 LOGS 1 1 1
7 GRATE WIP-200-90556 1 WIP-200-90566 1 WIP-200-90680 1
8 BURNER PAN WIP-200-90502 1 WIP-200-90504 1 WIP-200-90506 1
9 DUAL BUNER BAR WIP-190-90521 1 WIP-190-90523 1 WIP-190-90525 1
10 3/4 BURNER SUPPORT SPACER RMH-120-00420 1 RMH-120-00420 1 RMH-120-00420 1
11 3/8 BRASS ORIFICE ELBOW WIP-120-00350 1 WIP-120-00350 1 WIP-120-00350 1
12 3/8” LOCKNUT RMH-120-00963 1 RMH-120-00963 1 RMH-120-00963 1
13 VALVE X X X X X X
14 DAMPER STOP CLAMP RMH-120-00100 1 RMH-120-00100 1 RMH-120-00100 1
15 3/8” FLARED TUBING WIP-120-90426 1 WIP-120-90426 1 WIP-120-90426 1
16 GRANULES WIP-130-00010 1 WIP-130-00010 1 WIP-130-00010 2
17 GLOWING EMBERS WIP-130-00300 1 WIP-130-00300 1 WIP-130-00300 2
18 BACK LOG STANDOFFS WIP-190-90560 2 WIP-190-90560 2 WIP-190-90560 2
19 TAPE SEALANT RMH-120-00180 1 RMH-120-00180 1 RMH-120-00180 1
20 INSTRUCTION MANUAL RMH-130-00588 1 RMH-130-00588 1 RMH-130-00588 1
21 WASHER RCODZ00145A 1 RCOPZ00007A 1 RCOPZ00007A 1
GRANULES
(HEAVY WEIGHT BAG)
GLOWING EMBERS
(LIGHT WEIGHT BAG)
16
17
12
10
11
13
14
15
FLARED END
TO
BURNER
BAR
TO 1/2”
GAS LINE
9
8
LEFT SIDE
KNOCKOUT
PLUG
RIGHT SIDE
KNOCKOUT
PLUG
7
18
21
19
20
1-6
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1. This gas log set is only to be installed and burned in a fully vented fi replace with a fully functional damper
and chimney that is free of any obstructions. The fi replace must be constructed of non-combustible
materials and approved to burn wood. WARNING: Do not burn wood or other material in any
fi replace fi tted with a gas log set.
2. To operate this gas log set, the fi replace damper must be fully opened and locked.
3. The smallest or minimum dimension of the chimney fl ue must be 8 inches in diameter. Do not use an
Energy Effi cient Gas Log Set if it is smaller then 8 inches. Do not use an Energy Effi cient Gas Log Set if
fumes from the burner emerge into the room when the damper is fully open. This indicates that there is
not adequate draft for our log set and the log set must not be used until fi replace draft is corrected.
4. This appliance must be installed with a Damper Stop Clamp (Part #14). When operating this gas log set,
the fl ue damper must be fully open.
WARNING: Improper use or installation may cause Carbon Monoxide Poisoning. Carbon Monoxide,
which is an odorless and colorless gas, is a by-product of combustion. Caution must be taken to insure
the fi replace is properly vented when logs are in use. To avoid having potentially dangerous fumes enter
the living area, be sure the chimney is drawing properly and has suffi cient draft.
5. A fi replace screen must be in place when operating this gas log set. This screen shall have an opening(s)
for the introduction of combustion air. If the fi replace has glass doors, operate this gas set with the doors
fully opened.
6. The nominal inlet gas pressure for this appliance is 7” water column for natural gas.
7. This gas log appliance and its individual shutoff valve must be disconnected from the gas supply piping
system during any pressure testing at pressure in excess of 1/2 PSIG.
This appliance must also be disconnected from the gas supply system by closing its individual manual
shutoff valve during any pressure testing at pressure equal to or less than 1/2 PSIG.
3
FIREPLACE PREPARATION
A. Professionally clean chimney and fi replace fl oor of any
combustible material to limit the smell from the system.
B. Open fi replace damper fully and install Damper Stop Clamp
with 1/4x2” set screw (Part 14#). This clamp is designed to
allow any pilot combustion by-products to vent (See fi gure 2.)
Should the Damper Stop Clamp supplied not fi t, a permanent
damper stop clamp must be installed that will keep the
damper open at a distance of not less than 1 1/2”. Damper
must be full open position anytime this unit is in operation.
C. Prior to connecting the gas log set, make sure that the gas
supply to the fi replace is completely shut off.
Installation of this Energy Effi cient Gas Log Set and provisions for combustion and ventilation air
must conform with the National Fuel Gas Code ANSI Z21-84 and appliance local codes.
PART NO. 14
PREFABRICATED
FIREPLACE
MASONRY
FIREPLACE
Figure 2. Damper stop clamp
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D. Prefabricated fi replace. Refer to the manufactures fi replace instruction manual for specifi c information regarding
the running of a gas line into that particular model. A typical prefab installation involves the insertion of a 1/2 inch
gas pipe through the gas line tube provided by each manufacturer from outside the fi replace. The Knockout on the
inside of the fi replace is removed as the gas pipe is punched through the fi replace.
E. Masonry fi replace. A 1/2 inch gas supply line must be provided to the fi rebox. Most installation require drilling an
access hole through the masonry wall. The supply line should be secured and sealed by mortar within the access
hole. The supply line should also have an on-off valve either in the wall or inside the fi replace. (See Figure 4.)
GAS LOG INSTALLATION
(See Figure 1 Parts List as a guide to reference part numbers.)
BURNER PAN INSTALLATION
NOTE: Use pipe compound on all male threads to seal joints.
A. Determine if the fi replace has a right or left-hand gas line feed.
The circular “Dimpled” hole covering must be knocked out on the
appropriate (right or left) side of the burner pan. NOTE: Brace pan
on workbench when removing burner knockout. Strike knockout with
nailpunch for easy removal.
B. Locate 3/8” locknut (Part #12) and washer (Part #21), then fasten
them to the 3/8” brass orifi ce elbow (Part #11). Do not fasten the
locknut on the “fl ared” end.
C. Slide the 3/4” burner support spacer (Part # 10) over the Dual Burner
Bar (Part #9) and move spacer to opposite corner of the gas intake
connection. (See Figure 5)
D. Secure the intake end of the Dual burner bar (Part # 9) to the burner
pan (Part # 8) through the knockout hole selected (right or left hand)
with the 3/8” brass orifi ce elbow (Part # 11) , 3/8” locknut (Part # 12)
and washer (Part #21) previously assembled in Step B.(See Figure 6.)
E. Tighten elbow until fi rmly attached to the Dual burner bar. Then, fi rmly
tighten the attached lockout on the elbow to seal the burner bar to the
wall of the burner pan.
Figure 3. Gas line installation - Prefabricated fi replce
Figure 3. Gas line installation - Masonry fi replce
Figure 5. Burner bar placement
Figure 6. Burner bar connection
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CONNECTING GAS SUPPLY TO BURNER ASSEMBLY
(If a Safety Pilot Kit is to be used, please refer to separate installation instructions.) These instructions refer to
Natural Gas applications installed without a Safety Pilot Kit. LP/NG Safety Pilot Kit available at your local store.
A. Place burner pan assembly in the center of the fi replace.
B. Attach brass 3/8” Flared to 1/2” gas valve (Part #13) to the 1/2 inch gas supply stub.
C. Attach 3/8” fl ared tubing (Part #15) to burner pan assembly. Attach opposite end to gas supply line by carefully
bending the fl ared tubing as needed to make the connection. Avoid kinking the fl ared tubing while bending. If tubing
must be cut, use a tube cutter. Flare the cut end of the tube with a fl aring tool.
NOTE: A good method of bending the tube is to fi ll it with sand, bending the tube as needed to make the
connection. This method will eliminate kinking in the line. Once the tube is in the desired confi guration for hookup,
be sure to empty the tube completely of any sand before tube is connected to the gas supply line and the burner.
D. Be certain all connections are tight and use pipe compound on all male threads to seal joints. Test all connections
with a soapy water solution with the gas supply turned on. If bubbles appear on any connection, retight and retest.
Once it is determined there are no leaks whatsoever, turn off gas supply and move to next assembly step.
GRANULE, EMBER AND GRATE PLACEMENT
A. Spread granules (Part # 16) over the installed burner pan. Granules
should be sloped to the same angle as the burner pan fi lling the entire
pan.(See Figure 7A.)
B. Spread glowing embers(Part # 17) evenly over the top of the granules
covering the entire surface area, concentrating on the front and sides of
the burner pan for the most realistic burning effect.
C. Place log grate(Part # 7) over the burner pan aligning as shown.
(See Figure 7B.)
D. Attach back log Standoff (Part # 18) to the back part of the grate.
(See Figure 7B.)
NOTE: A hammer may be used to tap the back log standoff in place.
It may be necessart to squeeze the back log standoff with pliers after
attaching to the grate.
LOG PLACEMENT
(Part number 1 through 6)
A. Place longest log in the front of the grate.
B. Place the second longest log on the back log standoffs towards the back of the grate. Allow approximately 2 inches of
separation of the bottom logs to allow for proper fl ame combustion.
C. Arrange remaining logs on top of the two base logs. Top logs can be rearranged to achieve the desired fl ame pattern.
LIGHTING YOUR GAS LOG SET
(Manual V alve only)
A. Open chimney fl ue damper to the full open position.
B. Be sure gas supply is shut off.
C. Lay match on top of embers and granules near gas burner input.
Do not hold match in hand. (See Figure 8.)
D. With match burning, slowly turn on gas.
Figure 7 (A & B) Granul and
Grate Placement
Figure 8. Lighting the log set
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MAINTENANCE
Very little maintenance is required. The carbon deposit resulting from combustion is natural and adds to the
realistic appearance of the set. If carbon becomes excessive it can be lightly brushed or vacuumed away .
TROUBLE SHOOTING
Problem Cause Corrective Action
1. No Ignition -Valve not on -turn valve on
-gas line not cleat -inspect supply lines for tube
links or obstructions
2. Inadequate fl ame -Valve partially closed -open valve fully
-gas line obstruction -burner inspection for tube kinks
or obstructions
-log arrangement -rearrange logs to desired pattern
LIMITED WARRANTY
Warranty shall apply to the original purchaser at the original installation point only.
All logs are guaranteed for three years against manufacturer’s defects.
The burner assembly system is guaranteed for a period of (3) years from the date of purchase and will be replaced
for freight costs only.
Pilot, valves and thermocouples are guaranteed for a period of one(1) year under the original manufacturers
warranty.
General Warranty: This warranty does not apply in the case of improper installation, neglect, accident.
misuse or as a result of modifi cations of the original product.
All costs for removal and re-installation are the expressed responsibility of the purchaser.
For repair, replacement, or service to defective part(s) please contact our Customer Service Hotline, number below.
Thereafter with valid warranty registration and proof of purchase, call the Customer Service Hotline for authorization
to ship defective part prepaid and insured in original carton to Sure Heat Manufacturing.
1861 West Oak Partway, Marietta, GA 30062. Goods returned improperly packaged are the sole responsibility of
purchaser.
It is agreed that any repair or replacement is the exclusive remedy from Sure Heat Manufacturing. In no case shall
Sure Heat be liable for any consequential damage or breach of this or any other warranty expressed or implied
whatsoever. This limitation as to consequential damages shall not apply in states where prohibited.
Purchased From: Date:
Size: 18" 24" 30" Model:
Name: Phone:
Address:
City: State: Zip:
Please photocopy and return to Sure Heat within 14 days of purchase
If you have other questions, please contact the Customer Service Hotline - (800) 229-5647
R84026 Rev.6/08
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