Troubleshooting Technical Specifications Customer Support
• Bluetooth 2.1
• Speaker: Omnidirectional
• Power: 2W x 3W
• 3.5mm audio jack
• Built-in 1800mAh Battery
• Playing Time: Up to 20 hours
(depending on volume level)
• Charging Time: About 6-8 hours
• Unit Weight: 0.5lbs
I can’t turn hear my
music.
Check the speaker volume.
Make sure the speaker is
paired correctly to Bluetooth
or connected to an audio
cable.
Check if bluetooth is on and
if your device is connected.
Please refer back to “Pairing
with Your Device”.
I can’t connect to the
speaker wirelessly.
Can I connect more than
one Bluetooth device?
I can’t answer or end
a call.
I can’t connect to the
speaker via Bluetooth.
No, only one Bluetooth device
can be connected at a time.
Some mobile devices don’t
support hands-free calling.
Problem Solution
OR
An object is obstructing the
Bluetooth connection
between the speaker and
your device or they are too
far apart. The speaker must
be within 33 ft. of your
device.
I hear crackling.
Problem Solution
Visit ematic.us/support for customer support
regarding your device.
To submit a request, fill out the required information
online. You will be provided a ticket number
regarding your issue which you can refer to when
contacting us further.
©2015 Ematic. All Rights Reserved. Bluetooth and the Bluetooth logo
are trademark of Bluetooth SIG, Inc and used by Ematic under a license.
1 Year warranty from the date of purchase, 90 days only on labor. This
device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.1 year
warranty from date of purchase, 90 days only on labor.