eMachines DUV1000 User Manual
DUV1000
Modem IP Phone
User’s Guide
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DUV1000 User’s Guide
Table of Contents
OVERVIEW ........................................................................................................................................ 3
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1.1 ACRONYMS ........................................................................................................................................... 4
1.2 DEFINITIONS.......................................................................................................................................... 4
2 UNPACKING AND INSTALLATION.................................................................................................... 5
2.1 SYSTEM REQUIREMENTS ....................................................................................................................... 5
2.2 INSTALLATION........................................................................................................................................ 5
3 GETTING STARTED............................................................................................................................. 7
4 INTERNET PHONE CALLS ................................................................................................................... 9
4.1 RECEIVING INTERNET CALL .................................................................................................................... 9
4.2 MAKING INTERNET CALL ........................................................................................................................ 9
4.3 INTERNET CALL TRANSFER.................................................................................................................. 10
5 PSTN PHONE CALLS ........................................................................................................................ 11
5.1 MAKING PSTN CALL............................................................................................................................ 11
5.2 RECEIVING PSTN CALL .......................................................................................................................11
5.3 TRANSFERRING PSTN CALL ................................................................................................................11
6 DUV1000 CONFIGURATION...........................................................................................................12
6.1 ISP PARAMETERS ...............................................................................................................................13
6.2 CALLING CARD PARAMETERS .............................................................................................................. 14
6.3 REVIEW CONFIGURATION .................................................................................................................... 14
6.4 SAVE AND EXIT ................................................................................................................................... 14
6.5 EXTENDED MENU ................................................................................................................................14
7 ADDITIONAL FEATURES................................................................................................................... 18
7.1 UPGRADING SOFTWARE ...................................................................................................................... 18
7.2 LOADING FACTORY DEFAULTS .............................................................................................................. 18
8 APPENDIX A: PROCEDURE FOR ENTERING ALPHANUMERIC AND SPECIAL CHARACTERS ......... 19
8.1 ENTERING DIGITS................................................................................................................................19
8.2 ENTERING SMALL LETTERS ................................................................................................................. 19
8.3 ENTERING CAPITAL LETTERS............................................................................................................... 20
8.4 ENTERING SPECIAL CHARACTERS ....................................................................................................... 20
9 APPENDIX B: TROUBLESHOOTING.................................................................................................. 21
10 APPENDIX C: DUV1000 PRODUCT SPECIFICATIONS..................................................................... 23
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DUV1000 User’s Guide
1 Overview
DUV1000 is a two-in-one phone, allows Internet and PSTN phone calls. It is a dial-up Internet (IP)
telephone, operates using Session Initialization Protocol (SIP) and H.323 protocol. It allows you
to make inexpensive long distance (STD and ISD) calls on dial-up Internet connection.
It, also, works as a normal PSTN phone. It looks and feels like a normal PSTN phone. A DIAL-UP
button differentiates an Internet phone call.
DUV1000 needs to be configured once and there is no need to configure it again unless there is
change in Internet access or calling card information.
DUV1000 is a standard based device and works with any Internet Service Provider (ISP) and
VoIP (Internet telephone) service provider. It plays user-friendly status messages and
configuration messages in a language of your choice.
DUV1000 has a user-friendly dialing option whereby you just dial the number. It will try many
times and ring back when the called party answers the call.
DUV1000 software can be upgraded over the Internet for new features and functions.
Features
¾ Two-in-one device supports Internet and PSTN phone calls.
¾ Standard based device, works with all Internet Service Provider (ISP), VoIP service
providers, and PC based soft phones.
¾ Easy to use set-up, guided by voice prompts in local language.
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DUV1000 User’s Guide
¾ Intelligent selection of codec (G.723 or G.729A) based on Internet connection speed.
¾ Excellent voice quality and low end-to-end delay using low latency adaptive jitter buffer,
silence suppression, and comfort noise generation techniques.
¾ User-friendly hands-free dialing method.
¾ Make multiple calls without connecting to the Internet each time.
¾ Call transfer, last number redial, and adjustable speaker volume control.
¾ Password protection to your valuable configuration information.
¾ Remote software update support.
1.1 Acronyms
LED Light Emitting Diode
IP Internet Protocol
ISP Internet Service Provider
PPP Point-to-Point Protocol
PSTN Public Switched Telephone Network
RTP Real Time Protocol
SIP Session Initiation Protocol
TFTP Trivial File Transfer Protocol
VOIP Voice Over Internet Protocol, same as Internet Telephony
1.2 Definitions
Idle State: DUV1000 is said to be in idle state when the speaker is off, LEDs are off and handset
is on Hook.
Configuration state: DUV1000 goes to configuration state to edit and verify the configuration
information.
Receive state: DUV1000 goes to this state to receive calls from other phones. In this state,
phone is always connected to Internet.
Speaker Mode: You can dial a phone number in hands free mode and listen to call progress
messages.
Handset Mode: You can lift the handset any time to listen. If the speaker is on while lifting, it is
turned off automatically.
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DUV1000 User’s Guide
2 Unpacking and Installation
Open the shipping carton and carefully remove all items. In addition to this User’s Guide, make
sure you have received all of the following items:
• Modem IP phone, DUV1000
• One telephone cable (RJ-11)
• Handset
• Handset cord
• Power adapter
• Warranty card
If any item appears to be missing or damaged, please contact your local reseller.
2.1 System Requirements
You will need the following to use DUV1000.
• AC power outlet (230V, 50Hz)
• Local telephone line connection
• Access to dial-up Internet connection (via ISP) that is PPP compatible
• Account with a VoIP (Internet Telephone) service provider
2.2 Installation
1. Connect the handset to DUV1000 with handset cord.
2. Plug one end of telephone cable (RJ-11) into the LINE port on the rear panel of DUV1000
and the other end into a working telephone wall jack.
3. Plug the AC power adaptor provided into an AC outlet and insert the power cord into the
connector marked “AC” on the rear panel of the DUV1000.
4. Lift the handset and listen for the dial tone that indicates the DUV1000 has been installed
properly. If you do not hear a dial tone, check that the power adaptor is plugged into a
live electrical outlet and that the power cord is pushed securely into the connector.
5. Now DUV1000 is ready for basic configuration as described in the next section.
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DUV1000 User’s Guide
Warning: DUV1000 needs Internet access and Internet calling card information to make Internet
phone calls. However, it can make normal PSTN phone calls without any configuration.
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DUV1000 User’s Guide
3 Getting Started
After installation, DUV1000 is ready for configuration. You need to enter Internet Service Provider
(ISP) and Calling Card information to make and receive Internet phone calls. However, it can
make normal PSTN phone calls without any configuration. Refer to Appendix A to know how to
enter alphanumeric and special characters required for user name and password.
Warning: DUV1000 identifies end of each parameter by ‘#’. Please terminate each parameter
entry by pressing ‘#’ key. For example, to enter the password as ‘123’ you should press ‘123#’.
3.1.1 ISP Information
Following Internet Service Provider (ISP) account information is required for dial-up Internet
connection. Refer to your Internet Service Provider’s card for this information.
¾ Internet Access Telephone Number
¾ User Name
¾ Password
To enter these parameters, follow the steps below. DUV1000 voice menu guides you through the
configuration process.
1. Enter ‘∗123∗#’ to enter the configuration menu.
2. Enter the configuration password. The default password is ‘12345’.
3. Enter ‘1’and then ‘1’again, to edit the ISP parameters. It plays “Please enter the ISP
phone number and terminate by ‘#’ button”.
4. Enter the Internet access phone number and terminate by pressing ‘#’ button. During
entry, it echoes the character pressed.
5. After the termination, it plays back the value, as “You entered xxxx, press ‘1’ to accept, ‘2’
to re-enter. Press ‘1’ to accept the entered parameter. If you want to re-enter the
parameter, press ‘2’.
6. Follow the voice menu to enter ISP User Name and password. After ISP configuration,
phone plays the main menu.
7. Enter ‘5’ to save the ISP information.
3.1.2 VoIP Calling Card Information
Following VoIP (Internet Telephone) calling card information is required for Internet phone
connection. The VoIP service provider will provide these parameters. Refer your calling card for
these parameters. After entering the calling card parameters, your Internet phone number will be
same as user ID.
¾ User ID
¾ Password or PIN
To enter these parameters, follow the steps below and the voice menu from DUV1000.
1. Enter ‘∗123∗#’ to enter the configuration menu.
2. Enter the configuration password. The default password is ‘12345’.
3. Enter ‘2’ and then’1’, to edit the VoIP calling card parameters. It plays “Please enter the
calling card user ID and terminate by ‘#’ button”.
4. Enter the calling card User ID and terminate by pressing ‘#’ button. During entry, it
echoes the character pressed.
5. After the termination, it plays back the value, as “You entered xxxx, press ‘1’ to accept, ‘2’
to re-enter. Press ‘1’ to accept the entered parameter. If you want to re-enter the
parameter, press ‘2’.
6. Follow the voice menu to enter the calling card password.
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DUV1000 User’s Guide
7. Enter ‘5’ to save the calling card information.
After these basic configurations, DUV1000 is ready to make and receive Internet phone calls as
described in the next section.
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