Eltron Orion User Manual

Orion™

Thermal Printer

User’s Manual

User’s Manual No. 980176-001 Rev. E

©1999 Zebra Technologies Corporation

FOREWORD

This manual provides installation and operation information for the Orion (LP2443) series printers,
manufactured by Zebra Technologies Corporation, Camarillo, California.

COPYRIGHT NOTICE

This document contains information proprietary to Zebra Technologies Corporation. This docu
ment and the informationcontained within is copyrighted byZebraTechnologies Corporation and
may not be duplicated in full orinpartbyanypersonwithout written approval from Zebra Technol
ogies Corporation. While every efforthasbeenmadeto keep the information contained within cur
rent and accurate as of the date of publication, no guarantee is givenor implied that the document
is error-free or that it is accurate with regard to any specification. Zebra Technologies Corporation
reserves the right to make changes, for the purpose of product improvement, at any time.

TRADEMARKS

Orion is atrademark, LP2443 is a service mark andEltron is a registeredtrademark of Zebra Tech­nologies Corporation. Windows and MS-DOS are registered trademarks of Microsoft Corp. All
other marks are trademarks or registered trademarks of their respective holders.

Orion LP2443 Thermal Printers

European Council Directive Compliance to Standards

89/336/EEC EMC Directive EN 55022-A, CISPR 22 RF Emissions control

92/31/EE EMC Directive EN 500082-1 IEC 801

Immunity to Electro

magnetic Disturbances

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FCC - DECLARATION OF CONFORMITY:

Model: LP2443 conforms to the following specification:

FCC Part 15, Subpart B, Section 15.107(a) and Section 15.109(a) Class B
digital device

Supplemental Information:

This device complies withPart15 of the FCC Rules.Operationis subject to the followingTwoCon
ditions: (1) This device may not cause harmful interference , and (2) this device must accept any
interference received, including interference that may cause undesired operation.

INDUSTRY CANADA NOTICE:

This device complies with Industry Canada ICS-003 class B requirements.

Cet equipement est conforme a l’ICS-003 classe B de la norm Industrielle Canadian

ii 980176-001 Rev.E

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WARRANTY INFORMATION

We Need To Hear From You!

To Establish Your Warranty Period And Provide Access To Technical Support,

Send Us Your Product Registration Card Today!

Zebra Technologies Corporation warrants the mechanism, control electronics and power supply,
under normal use and service, to be free from defects in material and workmanship for a period of
twelve (12) months from the date of purchase by the end user. Zebra Technologies Corporation
warrants the print head, under normal use and service, to be free fromdefectsinmaterialandwork
manship for a period of ninety (90) daysor 30KM ofprinting (whichever occursfirst) from the date
of purchase by the end user. Proof of purchase or product registration is required. If proof of pur
chase or product registration cannot be established, shipment date to the original buyer (dealer or
distributor) will be used to establish the warranty period.

Failure to exercise caution to protect the equipment from electrostatic discharge damage, adverse
temperature and humidity conditions or physical abuse may void the warranty. Failure to use only
Eltron brand approved media may void the warranty. Zebra Technologies Corporation will, at its
option, repair or replace the equipment or any parts which are determined to be defective within
this warranty period, and which are returned to Zebra Technologies Corporation F.O.B. factory of
origin.

The warranty set forth above is exclusive and no other warranty, whether written or oral, is ex­pressed or implied. Zebra Technologies Corporation specifically disclaims the implied warranties of
merchantability and fitness for a particular purpose.

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RETURN MATERIALS AUTHORIZATION

Before returning any equipment to Zebra for in warranty or out of warranty repair, contact Repair
Administration for a Return Materials Authorization (RMA) number. Repack the equipment in the
original packing material and mark the RMA number clearly on the outside. Ship the equipment,
freight prepaid, to the address listed below:

Zebra Eltron Repair Administration, USA

1001 Flynn Road

Camarillo, CA. 93012

Phone: [phone]

FAX: [phone]

Label Printers: Card Printers:

Zebra Technologies, Europe Zebra Technologies, Europe

Eltron House Zone Indutrielle, Rue d'Amsterdam

Molly Millars Lane 44370 Varades, France

Wokingham RG41 2QZ England Phone: [phone]

Phone: [phone] FAX: [phone]

FAX: [phone]

980176-001 Rev.E iii

SHOCK HAZARD WARNING:

The printer and power supply should never be operated in a
location where either one can get wet. Personal injury could
result.

MEDIA WARNING:

Always use high quality Eltron approved labels, tags and
transfer ribbons. If adhesive backed labels are used that DO
NOT lay flat on the backing liner, the exposed edges may stick
to the label guides and rollers inside the printer, causing the
label to peel off from the liner and jam the printer. Eltron
approved supplies can be ordered from your ELTRON dealer.
For the name of a dealer in your area, call the nearest Eltron
office (located on the back of this manual).

RELOADING HINT:

If you should run out of labels while printing, DO NOT turn the
power switch OFF (0) while reloading or data loss may result.
The printer will automatically resume printing whena new label
roll is loaded.

iv 980176-001 Rev.E

TABLE OF CONTENTS

Installation and Operation . . . . . . . . . . . . . . . . . 1

Unpacking Your Printer . . . . . . . . . . . . . . . . . . . . 2

Getting To Know Your Printer . . . . . . . . . . . . . . . . . 3

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

AutoSense Gap Sensor Adjustment . . . . . . . . . . . . . . 8

Label Dispenser Option . . . . . . . . . . . . . . . . . . . . 10

Using Fan-Fold Media . . . . . . . . . . . . . . . . . . . . . 11

Appendix A - Troubleshooting . . . . . . . . . . . . . . . . 13

Other Support Resources . . . . . . . . . . . . . . . . . . . 14

Serial Interface Cable Wiring. . . . . . . . . . . . . . . . . . 15

Cleaning the Print Head . . . . . . . . . . . . . . . . . . . . 16

Appendix B - Accessories . . . . . . . . . . . . . . . . . . 17

980176-001 Rev.E v

vi 980176-001 Rev.E

1

Installation and Operation

This section provides information on the
installation and operation of the printer.

The Orion™ is a low cost, desktop direct ther­mal printer. This family of printers is specifically
designed for printing labels, tags or continuous
receipts (with or without bar codes) from any
DOS™, Windows™or ASCII-based compatible
computer.

980176-001 Rev.E 1

Installation and Operation

Unpacking Your Printer

User Documentation

&Software

2 980176-001 Rev.E

Getting To Know

Your Printer

Installation and Operation

980176-001 Rev.E 3

Installation and Operation

Installation The following steps will guide you through the

installation of the printer and software.

Step ➊ - Attach Power Supply To The Printer

Attach the power supply to a suitable AC outlet.

See the SHOCK HAZARD WARNING on page
iv.

4

980176-001 Rev.E

Step ➋ Attach Interface Cable

Parallel Interface

Installation and Operation

Serial Interface

For additional information on serial cable wir
ing, refer to Appendix A.

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980176-001 Rev.E 5

Installation and Operation

Step ➌ Load Labels

Open Cover

MOVIE

Open Guides

Install Roll

6 980176-001 Rev.E

Load Labels - continued

Thread Through

Guides

Adjust Guides

Installation and Operation

Note: When using

linerfree labels,

adjust the guides

to the widest

position.

Close Cover and

Tap Feed Switch

980176-001 Rev.E 7

If the indicator fails to light, refer to
Appendix A - Troubleshooting.

Installation and Operation

Step Í AutoSense Gap Sensor Adjustment

Perform this procedure when loading a new
roll. You cannot perform this procedure if using

MOVIE

Power OFF

the printer’s label dispenser option.

Hold

Feed Button

Power ON

8

980176-001 Rev.E

Installation and Operation

AutoSense Gap Sensor Adjustment - continued

When Indicator

Flashes, Release

Feed Button

Printer Advances

Media and Prints

Status Summary

Note: Printer is in

diagnostic dump mode

Tap Feed Button

To Begin Normal

Operation

Note: Printer prints

“out of DUMP”

4 MO3351F 16 V3.21
Serial port : 96,N,8,1

Image buffer size:245K
Fmem:000,0K,019.9K avl
Gmem:000K,0241K avl
E

mem:000K,0241K avl
I8,0,001 rY
S2 D10 R016,000 ZT UN
q800 Q1029,025
Option:
04 08 13
now in DUMP

now in DUMP

04 08 13

Option:

q800 Q1029,025

S2 D10 R016,000 ZT UN

I8,0,001 rY

E

mem:000K,0241K avl

Gmem:000K,0241K avl

Fmem:000,0K,019.9K avl

Image buffer size:245K

Serial port : 96,N,8,1

4 MO3351F 16 V3.21

980176-001 Rev.E 9

If the indicator remains orange or red, see the
troubleshooting steps.

Installation and Operation

Label Dispenser Option

Open Door and

Push Switch

I = Dispense

0 = Batch

MOVIE

Remove Several

Labels and Push

Liner Through Slot

Close Door

10 980176-001 Rev.E

Using Fan-Fold Media

Insert Media

Installation and Operation

Adjust Guides

Adjust Holders

Tighten Screw

Note: Use a small

Phillips driver (#1)

980176-001 Rev.E 11

Installation and Operation

Step ➎ Install Software

Start your computer and follow the installation
instructions on the compact disc (CD).

12

980176-001 Rev.E

Appendix A - Troubleshooting

Problem Solution or Reason

POWER indicator does not
light GREEN when power
switch is turned to ON (1)
position.

1. Check power connections from A.C.
outlet to power supply to printer.

POWER indicator lights
GREEN, but printer will not
print.

Printer appears to be
working (media is being fed
out), but nothing is printed.

Printing is faded or poor
quality.

Prints only partial label or
skips a label.

Printing stops and POWER
indicator lights ORANGE or
RED.

1. Check interface cable connections from
computer to printer.

1. Verify that the labels are the correct
type (direct thermal).

2. Check that the roll is loaded with the di
rect thermal side facing up.

3. Clean the print head with cleaning pen.

1. Clean the print head with cleaning pen.

2. Adjust print speed/darkness in software.

1. Perform AutoSense gap sensor
adjustment on page 8.

2. Label caught on print head.

3. Print head is not properly latched.

4. Possible software problem. Check the
printer memory configuration. Refer to
the EPL2 Programming manual.

1. Perform AutoSense gap sensor adjust

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ment on page 8.

2. Possible problem with label stock. Use
only Eltron approved labels and tags.

3. Possible label jam.

4. Insufficient memory for label size. Check
the printer memory configuration.

5. Possible software problem. Refer to the
EPL2 Programming manual.

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980176-001 Rev.E 13

Appendix A - Troubleshooting

Other Support

Resources

The first troubleshooting reference source is the
table on the previous page. Next, contact the
dealer where you purchased your printer.

Zebra Technologies also provides a variety of
information and user support services:

Internet:

•

http://www.eltron.com
ftp: //ftp.eltron.com

e-mail:

Label Printers: [e-mail]
Card Printers: [e-mail]
Europe: [e-mail]
Singapore: [e-mail]
Latin America: [e-mail]

• CompuServe e-mail: 102251,1164

• Customer Service: [phone]

For the name of a dealer in your area.

• Technical Support FAX:

USA: [phone]
Asia: [phone]
Europe: [phone]
Latin America: [phone]
For your assistance and support with Eltron
printers and software.

14

980176-001 Rev.E

Appendix A - Troubleshooting

Serial Interface

Cable Wiring

The figure below displays the cable wiring
required to use the printer's RS-232 serial
interface.

DB-9
Pin #

N/C
RxD
TxD
DTR

GND

DSR
RTS
CTS

RI

Female DB-9 to Male DB-9

Cable P/N 300017-006 (6') or 300017-010 (10')

DB-25

Pin #

N/C
RxD
TxD

DTR

GND

DSR
RTS
CTS

RI

DB-9
Pin #

11
22
33
44
55
66
77
88
99

DB-9

Pin #

18
23
32
420
57
66
74
85
922

PrinterHost

+5 Volts*

TxD
RxD
N/C

GND

RDY

N/C

RDY

N/C

PrinterHost

+5 Volts*

TxD
RxD
N/C

GND

RDY

N/C

RDY

N/C

980176-001 Rev.E 15

FemaleDB-25toMaleDB-9

Cable P/N 300018-006 (6')

*+5 volts at 150 mA for external device (e.g. KDU or scanner)

Appendix A - Troubleshooting

Cleaning the

Print Head

Rub Cleaning Pen

Across Dark Area of

the Print Head

Wait One Minute Be

fore Closing Printer

Do Not Clean Roller

MOVIE

When you load new media, you can also clean
the print head.

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16

980176-001 Rev.E

Appendix B - Accessories

Accessories available for the Orion™ printer are
listed below. Always refer to the ELTRON part
number when placing an order. For the name of
an Eltron brand dealer in your area, call:
1(805) 579-1800 or the nearest Zebra Tech
nologies office (located onthe back of this man
ual).

Description Part Number

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Parallel Interface Cable, 6’
Parallel Interface Cable, 10’
Serial Interface Cable, 6’ (DB-9 to DB-9)
Serial Interface Cable, 10’ (DB-9 to DB-9)
Serial Interface Cable, 6’ (DB-25 to DB-9)

Power Rewinder, 120V
Power Rewinder, 230V
Create-A-Label 3 Software for DOS
Create-A-Label 3 Software for Windows
Keyboard Display Unit

User’s Manual (this manual)
Programmer’s Manual

Software and Documentation CD

300016-006
300016-010
300017-006
300017-010
300018-006

103284-001
103284-002
105506-001
105524-001
120180-001

980176-001
980009-001

105551-001

980176-001 Rev.E 17

World Wide Offices:

Zebra Technologies Corporation
Eltron Products

1001 Flynn Road
Camarillo, CA 93012-8706 USA
Phone: [phone]

FAX: [phone]

e-mail: [e-mail]

Zebra Technologies, Europe

Eltron House
Molly Millars Lane
Wokingham, RG41 2QZ England
Phone: [phone]

FAX: [phone]

e-mail: [e-mail]

Zebra Technologies, France

50 rue Marcel Dassault
92100 Boulogne-Billancourt
France
Phone: [phone]

FAX: [phone]

e-mail: [e-mail]

Zebra Technologies, Latin America

836 Arlington Heights Rd. #357
Elk Grove, IL 60007
Phone: [phone]

FAX: [phone]

e-mail: [e-mail]

Zebra Technologies, Asia Pacific Headquarters

1 Sims Lane #06-11
Singapore 387355
Phone: [phone]

FAX: [phone]

e-mail: [e-mail]

980176- 001E

Products