Elo TouchSystems SW602113 User Manual

USER MANUAL

Elo Touch Solutions

Elo® Tablet

SW602113 Rev. C

Table of Contents

Read this first ................................................................................................. 4

Chapter 1: Product Overview ....................................................................... 8

Product Description ............................................................................ 8

Precautions ........................................................................................ 8

Tablet Layout ..................................................................................... 9

Tablet Docking Station (optional accessory) Layout ......................... 13

Accessories (optional) ...................................................................... 16

Features ........................................................................................... 17

Specifications ................................................................................... 19

Chapter 2: Getting Started .......................................................................... 20

Unpacking the Tablet ....................................................................... 20

Installing the Battery into your Tablet ............................................... 20

Charging your Tablet and/or Battery ................................................. 20

Installing the Hand Strap onto your Tablet ........................................ 22

Using the Multi-touch Screen ........................................................... 23

Using the Onscreen Keyboard ......................................................... 24

Using the Elo Tablet Stylus .............................................................. 24

Screen Lock Mode ........................................................................... 25

Payment Features ............................................................................ 25

Using Elo Tablet Diagnostic Suite .................................................... 27

Chapter 3: Docking Station ......................................................................... 39

General Mounting Information .......................................................... 39

Unpacking the Docking Station ........................................................ 39

Tablet Docking Instructions .............................................................. 39

Connecting Docked Tablet to External Peripherals .......................... 41

Chapter 4: Operation ................................................................................... 42

Power ................................ ............................................................... 42

Charging Battery .............................................................................. 48

Audio ................................................................................................ 48

Chapter 5: Technical Support ..................................................................... 49

Solutions to Common Problems ....................................................... 49

Technical Assistance ........................................................................ 49

Chapter 6: Safety & Maintenance ............................................................... 50

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User Manual: Elo® Tablet

Safety ................................ ............................................................... 50

Tablet Care and Handling ................................................................ 51

Tablet Battery Care and Handling .................................................... 51

Waste Electrical & Electronic Equipment .......................................... 51

Battery Disposal ............................................................................... 52

Chapter 7: Regulatory Information............................................................. 53

Chapter 8: Warranty Information ................................................................ 58

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Read this first

Before using the tablet, read the important safety and handling information (this section), Safety & Maintenance (Chapter 6), Regulatory Notice (Chapter 7), and the Warranty Information (Chapter 8) chapters in this user manual.

This section provides guidance on the safe handling and use of your tablet. Please read to understand all of the details.

Important safety and handling information

To avoid personal injury, property damage, or accidental damage to your Elo Tablet I (hereafter referred to as the tablet), please read through all of the information provided in this section before using the tablet.

For detailed operating instructions, refer to the Tablet User Manual (this publication).

Handle your tablet with care:

Do not drop, bend, puncture, insert foreign objects, or place heavy objects on your tablet, as this may damage the tablet. Your tablet screen is made of glass, and may break if the tablet is dropped on a hard surface, subjected to high impact, or crushed by a heavy object. In the event that the glass chips or cracks, do not touch the broken glass or attempt to remove it from the tablet. Stop using the tablet immediately and contact Elo technical support for repair, replacement, and/or disposal information.

Do not disassemble or modify your tablet:

Your tablet is a sealed unit and is not user-serviceable, meaning it is not designed for disassembly or internal hardware modification by end users. All internal repairs must be done by an Elo-authorized repair facility or an Elo-authorized technician. Attempting to disassemble or modify your tablet will void any warranty.

Prevent your tablet and charger from getting wet:

• Do not immerse your tablet in water or leave it in a location where it can get saturated with water or other liquids.

• Do not use the Elo Tablet AC/DC power adapter kit outdoors.

Battery Safety:

Warning: Using an incompatible battery may increase the risk of fire or explosion. Replace the

battery only with a compatible battery purchased from Elo Touch Solutions that is designed to work with your Elo Tablet. Do not use a battery from other tablets.

Do not use/operate your tablet with a damaged battery. Do not charge a damaged battery. A

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damaged battery may pose a risk of personal injury. Damages include dents or punctures to battery due to impact or shock, exposure to flame, and/or other deformations. If the battery is damaged, electrolyte may leak from the cells and/or fire may result which may cause personal injury. Handle a damaged or leaking battery pack with extreme care. Contact Elo technical support for replacement and/or disposal information.

Do not disassemble the battery.

Use approved charging methods only:

Use only the AC/DC power adapter kit supplied by Elo Touch Solutions for the tablet. You can safely recharge the tablet battery using any of the following configurations:

1. AC/DC power adapter kit connected to tablet.

2. AC/DC power adapter kit connected to tablet while tablet is mounted onto docking

station.

3. AC/DC power adapter kit connected to docking station while tablet is mounted onto

docking station.

4. AC/DC power adapter kit connected to docking station while spare battery is installed

into battery compartment on docking station, with or without tablet mounted onto docking station.

The AC/DC power adapter kit may heat up during normal operation of your tablet. Ensure adequate ventilation around the charging device. Unplug the charging device if any of the following occurs:

 The charging device has been exposed to rain, liquid, or excessive moisture.  The charging device shows signs of physical damage.  You want to clean the charging device.

Elo is not responsible for the performance or safety of products not manufactured or approved by Elo.

Prevent hearing damage:

Your tablet has an audio port that allows you to connect headphones (also called a headset) or earphones to the tablet.

CAUTION:

Excessive sound pressure from earphones and headphones can cause hearing loss. Adjustment of the equalizer to maximum increases the earphone and headphone output voltage and the sound pressure level. Therefore, to protect your hearing, adjust the equalizer to an appropriate level.

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Take care when using your tablet in a motor vehicle or on a bicycle:

Always prioritize your safety and the safety of others. Follow the law. Local laws and regulations might govern how you can use mobile electronic devices, such as your tablet, while you drive a motor vehicle or ride a bicycle.

Dispose according to local laws and regulations:

When your tablet reaches the end of its useful life, do not crush, incinerate, immerse in water, or dispose of your tablet in any manner contrary to local laws and regulations. Some internal parts contain substances that can explode, leak, or have an adverse environmental affect if disposed of incorrectly.

See Chapter 6 “Safety & Maintenance” for additional information on how to appropriately dispose of your tablet at the end of its useful life.

Keep your tablet and accessories away from small children:

Your tablet contains small parts that can be a choking hazard to small children. Additionally, the glass screen may break or crack if dropped on or thrown against a hard surface.

Protect your data and software:

Do not delete or change the name of files or directories that were not created by you; as this may prevent the tablet software from operating properly.

Be aware that accessing network resources can render your tablet vulnerable to computer viruses, hackers, spyware, and other malicious activities that might damage your tablet, software, or data. It is your responsibility to ensure that your tablet have adequate protection in the form of firewalls, antivirus software, and anti-spyware software and keep them up to date.

Keep electrical appliances such as an electric fan, radio, high-powered speakers, air conditioner, and microwave oven away from your tablet because the strong magnetic fields generated by these appliances can damage the screen and the data on the tablet.

Take precautions with plastic bags:

The tablet comes with plastic packaging material. DANGER: Plastic bags can be dangerous. Keep plastic bags away from babies and

children to avoid danger of suffocation.

Be aware of heat generated by your tablet:

Your tablet may heat up during tablet operation and/or battery charging. The tablet surface temperature depends on the amount of system activity and the level of charge in the battery. Extended contact with your body, even through clothing, could cause discomfort or even a skin burn. Avoid placing your hands, your lap, or any other parts of your body in contact with a

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hot section of the tablet for any extended time. When removing the tablet from its docking station, please take caution before holding the tablet by the hand strap as the tablet may be hot.

Radio Frequency (RF) Energy Exposure

When the transmitter and receiver on your device are powered on, they transmit and receive Radio Frequency (RF) energy. The use of wireless technology may be restricted in certain situations or environments where risk of RF interference are perceived or identified as harmful. Turn off your device when instructed to do so by an airline staff, or when posted notices instruct you to do so.

To minimize user RF Energy exposure, keep device further away from body.

Polyvinyl Chloride (PVC) cable and cord notice:

WARNING: Handling the cord on this product or cords associated with accessories sold with

this product, will expose you to lead, a chemical known to the State of California to cause cancer, and birth defects or other reproductive harm. Wash hands after handling.

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Chapter 1: Product Overview

This chapter provides an overview of the tablet, including the locations of the connectors and controls, tablet features, accessories, specifications, and operating environment.

Product Description

Your new tablet combines Elo Touch Solutions reliable performance with the latest developments in touchscreen technology and display design. This combination creates a natural flow of information between a user and the tablet.

This tablet incorporates a 24-bit color, 1366x768 LCD panel to provide superior display performance with 4-point touch panel. The Elo Tablet’s 720p HD resolution is suitable for displaying graphics and images and running applications. This tablet is equipped with a hand strap to assist mobile operation of this device. Other features that enhance this tablet performance include Plug & Play compatibility, built-in speaker and microphone, and an optional docking station (Elo Tablet Dock) that adds an Ethernet, 3 USB, a VGA, and a power interface to the tablet. The tablet is designed to integrate into the tablet docking station without affecting its form factor and without requiring extra cabling.

Optional accessories such as spare batteries, stylus, and spare hand straps are also available for purchase from Elo Touch Solutions.

Precautions

Follow all warnings, precautions and maintenance tips as recommended in this user manual to maximize the life of your unit and prevent risks to user safety. See Chapter 6 for more information on safety.

This manual contains information that is important for the proper setup and maintenance of the tablet and docking station. Before setting up and powering on your new tablet and docking station, read through this manual.

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Tablet Layout

Figure 1. Tablet front and side view

Figure 2. Tablet back view

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Power button

Battery indicator LED

Smart Card Reader (SCR)

Dock pin ports (bottom)

USB port

Near Field Communication (NFC) reader

Audio port (green)

Ambient light sensor

Power port (yellow)

Tablet stylus string holes

Magnetic Stripe Reader (MSR)

Tablet stylus holder port cover

Front-facing camera

Rear-facing camera

USB port cover

Hand strap

Power / Audio port cover

Dock pin ports (top)

Microphone (built-in)

Battery screw

Payment LED

Speaker (built-in)

Tablet-Dock connector

Battery

Wireless indicator LED

1. Power button

Press the power button to turn on / off the tablet (set by default). When operating in Windows the tablet can also be turned off by shutting it down via the Start Menu. Next to the power button is an LED light that displays:

- Solid green light when the tablet is on.

- Blinking green light when the tablet is on standby/sleep.

- No light when the tablet is off.

2. Smart Card Reader

Your tablet has a Smart Card Reader, refer to “Payment Features” section in Chapter 2 for more information. Remove the Smart Card Reader slot cover that comes with your tablet in order to access the Smart Card Reader. When not in use, restore Smart Card Reader slot cover to prevent and/or minimize dust and liquid intrusion into the tablet.

3. USB port

Use the full-size USB port to connect a compatible USB device (e.g. storage device or other external peripherals).

4. Audio port

Headphones, microphones, and headsets with integrated microphones can be connected to the tablet via the audio port. Do not plug headphones, microphones, and headsets into the power port. The green audio port is distinguishable from the yellow power port. Plug in headphones to tablet before turning headphones on or putting them on your ears.

5. Power port

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Plug the DC cable of the AC/DC power adapter kit into the power port to power and charge the tablet. Do not plug the DC power cable into the audio port. The yellow power port is distinguishable from the green audio port.

6. Magnetic Stripe Reader

The tablet has a built in magnetic stripe reader and can read various credit cards and other cards (e.g. loyalty cards, drivers licenses). Refer to “Payment Features” section in Chapter 2 for more information.

7. Front-facing camera

Your tablet has a 2-megapixel front-facing camera, which you can use to take pictures, create videos, or make video calls.

8. USB port cover

Open the USB port cover to access the full-size USB port.

9. Power / Audio port cover

Open the power/audio port cover to access the power and audio port.

10. Microphone (built-in)

The built-in microphone captures sound and voice when it is used with an application that is capable of using audio input.

11. Payment LED

Flashes when Magnetic Swipe Reader, NFC Reader, or Smart Card Reader successfully captures data.

12. Tablet-Dock connector

When the tablet is mounted properly onto the Elo Tablet Dock, this connector connects with the Dock-Tablet connector located on the docking station to establish connection between the two devices. Refer to Chapter 3 for more information on tablet integration to the docking station.

The optional Elo Tablet Dock is available for purchase from Elo Touch Solutions.

13. Wireless indicator LED

Flashes green when the tablet is connected to a Wi-Fi network and flashes blue when the tablet Bluetooth is on.

14. Battery indicator LED

This light-emitting diode will:

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- Display solid green light when the battery is fully charged

- Flash amber light when the battery is charging.

15. Dock pin ports (bottom)

When mounting the tablet onto the docking station, align the docking station docking pins with the tablet docking pins to ensure proper mounting. For more information on how to mount the tablet onto the docking station, refer to Chapter 3.

16. Near Field Communication (NFC)

Your tablet has Near Field Communication function, refer to “Payment Features” section in Chapter 2 for more information.

17. Ambient light sensor

The built-in ambient light sensor detects the brightness of the environment and allows the screen brightness to automatically adjust according to ambient light conditions.

18. Tablet Stylus string holes

These holes may be used to tether a stylus to the tablet.

19. Tablet Stylus holder port cover

Open the tablet stylus holder port cover to access the tablet stylus holder port. The Elo Tablet stylus accessory comes with a holder that can be installed into this port. You can use the holder to store your tablet stylus.

20. Rear-facing camera

Your tablet has a 2-megapixel rear-facing camera, which may be used for barcode reading functionality in addition to picture or video capture.

21. Hand strap

Use the hand strap to ease mobile use of the tablet. The hand strap comes with thumb screws for easy user installation/uninstallation onto the tablet. The hand strap can be installed onto the tablet for right hand use or for left hand use. Refer to Chapter 2 for more information on how to install/uninstall the hand strap onto the tablet.

22. Dock pin ports (top)

23. Battery Screw

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Loosen the battery thumb screw to remove the battery from the tablet. Tighten the battery thumb screw to secure a battery onto the tablet.

24. Speaker (built-in)

The integrated speaker provides audio output for video and music playback.

25. Battery

The tablet battery is a Lithium-ion battery with a rating of 41.81 Wh. For more information regarding agency approval of the tablet battery, refer to Chapter 7.

Tablet Docking Station (optional accessory) Layout

Figure 3. Tablet docking station front view

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Power button

Dock battery compartment

Wireless indicator LED

Dock cable cover

Ethernet indicator LED

Dock cable cover lock*

Dock alignment pins (bottom)

Dock cable cover release buttons

Battery Screw

VGA port

Dock alignment pins (top)

Ethernet port

Dock lock*

USB ports

Dock release button

Dock power port

Dock-Tablet connector

Dock screw holes

Figure 4. Tablet docking station rear view

*The docking station will come with a set of keys for easy locking/unlocking. If lost, use screwdriver or a similar tool to lock/unlock.

1. Power button

Press the power button to turn on / off the tablet (set by default). When operating in Windows the tablet can also be turned off by shutting it down via the Start Menu. The power button is equipped with LED light that displays:

- Solid green light when the tablet is on.

- Blinking green light when the tablet is on standby/sleep.

- No light when the tablet is off.

2. Wireless indicator LED

Flashes green when the mounted tablet is connected to a Wi-Fi network and flashes blue when the tablet Bluetooth is on.

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3. Ethernet indicator LED

Flashes green when the mounted tablet is connected to a network via an Ethernet cable.

4. Dock alignment pins (bottom)

These pins support tablet mounting onto the docking station. Align and slide these pins into the docking pin ports located on the tablet to mount the tablet to the docking station. For more information on how to mount the tablet onto the docking station, refer to Chapter 3.

5. Battery Screw

Loosen the battery thumb screw to remove battery from the docking station battery compartment. Tighten the battery thumb screw to secure a battery into the docking station battery compartment.

6. Dock alignment pins (top)

7. Dock lock

Turn this accordingly to lock/unlock a mounted tablet onto the docking station. When in the ‘locked’ position, pressing the dock release button will not release the tablet from the dock.

8. Dock release button

Press this button to remove the tablet from the docking station. Turning the dock lock to ‘locked’ position will disable this functionality.

9. Dock-Tablet connector

When the tablet is mounted properly onto the Elo Tablet Dock, this connector connects with the Tablet-Dock connector located on the tablet to establish connection between the two devices. Refer to Chapter 3 for more information on tablet integration to the docking station.

10. Dock battery compartment

To access the dock battery compartment, remove the dock battery compartment door (by loosening its screw) that comes with the docking station. Use this battery compartment to charge a spare battery via the dock. The docking station is designed to allow simultaneous charging of a spare battery mounted in this battery compartment and a tablet mounted onto the docking station.

11. Dock cable cover

Remove dock cable cover to access the USB ports, Ethernet port, and VGA located behind the

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docking station.

12. Dock cable cover lock

When the dock cable cover is properly installed to the docking station, turn this accordingly to lock/unlock the cable cover onto the docking station. Note: You cannot install the cable cover

onto the docking station when it’s in the ‘locked’ position. For more information on how to

install/uninstall the cable cover to the docking station, refer to Chapter 3.

13. Dock cable cover release buttons

Press these buttons to remove the cable cover from the docking station. Turning the dock cable cover lock to the ‘locked’ position will disable this functionality.

14. VGA port

Use this port to connect a VGA cable between the docking station and an external monitor.

15. Ethernet port

Use this port to connect the tablet to a network via an Ethernet RJ-45 cable.

16. USB ports

Use the full-size USB port to connect a compatible USB device (e.g. storage device, scanner wand, or other external peripherals).

17. Dock power port

Connect the DC cable of the tablet AC/DC power adapter kit to the docking station power port to charge the tablet and/or a spare battery via the docking station.

18. Dock screw holes

Use these holes to mount the docking station to a countertop or other furniture surface. Note: Mounting screws are not provided with the docking station.

Accessories (optional)

The following optional accessories and spare parts are available for purchase from Elo Touch Solutions. Shown in parenthesis is the Elo orderable part number.

• Accessory Battery (E840851): Spare battery for the Elo Tablet.

• Replacement Hand Strap (E697779): Replacement hand strap for the Elo Tablet.

• Replacement Docking Station cable cover (E108413): Replacement dock cable cover for

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the Elo Tablet docking station.

• Replacement Power Supply (E452058): Replacement AC/DC power adapter kit for powering

and charging the tablet.

• Stylus (E761200): Elo Tablet stylus with holder.

• Docking Station (E518363): Elo Tablet docking station with battery charging location,

Ethernet port, 3 USB ports, and VGA connector.

• VESA Bracket (E624438): A VESA mounting bracket which will allow you to mount your tablet

onto arms, stands, and other apparatus compatible with VESA 75mm x 75mm mounts. The VESA mounting bracket comes with four screws for fastening it onto the tablet. It does not come with additional mounting screws. When mounting the tablet with VESA mount, use four M4 threaded screws. The VESA mounting bracket allows for a maximum screw depth of 10 mm from the mounting surface. Mounting the tablet with VESA mount with longer screws may damage the tablet.

Features

Processor

• Intel Atom N2600 Dual Core 1.6 GHz

Operating system options

• Windows Embedded Standard 7 (32-bit)

Memory (RAM)

Figure 5. Optional VESA mounting bracket attaches to tablet

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• 2 GB DDR3 – 1066 MHz (not expandable beyond 2GB)

Storage

• 32 GB mSATA SSD

Bios

• Phoenix

Chipset

• Intel NM10

Display

• Screen Size : 257 mm (10.1 inches)

• Active Display Area: 222 mm x 125 mm

• Aspect ratio: 16:9 (wide)

• Native (optimal) resolution: 1366 x 768 LCD on tablet; VGA DB15 output via docking station

• Brightness (typical): LCD Panel: 380 nits

With touchscreen: 335 nits

• Contrast Ratio (typical): 800:1

• Touch Technology : PCAP (Projected Capacitive) Multi Touch (4 touch)

• Automatic brightness control

• Thin Film Transistor Liquid Crystal Display (TFT LCD) technology with LED backlight

Integrated cameras

• Front-facing camera, auto-focus 2 megapixel

• Rear-facing camera, auto-focus 2 megapixel

Connectors

• 1 x USB 2.0 on tablet; 3 x USB 2.0 on docking station

• 1 x LAN RJ45 (10/100Mbps) (when docked in docking station)

• 1 x VGA DB15 (when docked in docking station)

Payment features

• Integrated Magnetic Swipe Reader (MSR)

• Internal/integrated Barcode Reader (via rear-facing camera)

• Internal/integrated Smart Card Reader

• Integrated Near Field Communication Reader

Wireless features

• Wi-Fi (802.11 b/g/n, 2.4 GHz band, max. 150 Mbps)

• Bluetooth 4.0 / 3.0 +HS

• Near Field Communication

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Elo TouchSystems SW602113 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual