Elo TouchSystems ES601079 User Manual

Application Note

Elo Touch Solutions

Elo® Tablet Firmware Update

ES601079 Rev A

Change History

Rev.

Description of Change

Release Date

Changed By

A

Initial release per ECO-13-0889.

10/25/2013

Cherrie Soetjipto

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Copyright © 2013 Elo Touch Solutions, Inc. All Rights Reserved.

No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated
into any language or computer language, in any form or by any means, including, but not limited to, electronic,
magnetic, optical, chemical, manual, or otherwise without prior written permission of Elo Touch Solutions, Inc.

Disclaimer

The information in this document is subject to change without notice. Elo Touch Solutions, Inc. and its affiliates
(collectively "Elo") makes no representations or warranties with respect to the contents herein, and specifically
disclaims any implied warranties of merchantability or fitness for a particular purpose. Elo reserves the right to
revise this publication and to make changes from time to time in the content hereof without obligation of Elo to
notify any person of such revisions or changes.

Trademark Acknowledgments

AccuTouch, CarrollTouch, Elo, Elo (logo), Elo Touch, Elo Touch Solutions, Elo TouchSystems, IntelliTouch, iTouch,
SecureTouch, TouchTools and VuPoint are trademarks of Elo and its affiliates. Windows is a trademark of Microsoft
Corporation.

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Table of Contents

1. Introduction .................................................................................................. 5

2. Checking the Installed Firmware Version .................................................. 6

3. Updating the Firmware ................................................................................ 7

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1. Introduction

This document provides information on how to check the current firmware versions and on how
to update the firmware on the main board and docking station of the Elo Tablet (hereafter
referred to as the tablet). The main board and docking station firmware can both be updated
via the procedure and utility specified in Chapter 3. This utility allows a user to select the new
firmware file that the tablet main board and/or docking station are to be updated to.

Note: Take care to ensure that the correct firmware file is chosen. The firmware files may be
obtained by contacting Elo Technical Support.

The current latest firmware versions are as follows:

Tablet main board firmware

Filename: ELO-EC-V1.32.bin
The MainBoard EC Version will be listed in InfoAbout (discussed in Chapter 2) as 1.32.

Docking station firmware
Filename: ELO-EC-DS-V1.26.zed
The Docking EC Version will be listed in InfoAbout (discussed in Chapter 2) as 1.26.

Note: Please ensure that the tablet / docking station is connected to a power supply via
the AC/DC power adapter kit during a firmware update. This is to ensure that power is not
interrupted while the update is taking place. If power is lost while the update is in
progress, the device will be rendered unusable. Once the update starts, leave the device
undisturbed until the update is complete.

If you still have questions after reading this document, please contact an Elo Touch technical
representative or customer service.

Visit http://www.elotouch.com/Support/TechnicalSupport/default.asp for technical support.

Refer to the last page of this user manual for Elo contact information worldwide.

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2. Checking the Installed Firmware Version

To check the installed firmware version:

1. Navigate to the Control Panel.

2. Access InfoAbout. The InfoAbout window will display the Embedded Controller (EC)
firmware versions.

Note: The versions shown above are for example only.

If the EC versions are not as specified in Chapter 1, proceed with the firmware update.

Separate Application Notes are available for updating the BIOS and installing a new
operating system image.

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3. Updating the Firmware

Before updating the firmware, please ensure that the tablet / docking station is connected to a
power source via the AC/DC power adapter kit. To update the firmware:

1. On the Tablet, navigate to \Windows\SYSAPP\FWUPGRADE

2. Right-click ECFWDN.exe and select Run as Administrator.

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3. When the "Do you want to allow ..." message comes up, click [Yes]. This will bring up the
firmware utility.

4. Plug the USB stick that contains the firmware update file into the tablet and copy the file
to a known location on the Tablet’s hard drive.

5. Click the [...] button to the right of the appropriate Firmware textbox (Tablet or Docking).

6. Navigate to the appropriate firmware file and double-click it. The selected filename
should now appear in the appropriate Firmware textbox.

7. Click the green [Start] button - A counter will appear just below the [...] button and will
begin to increment. A blue progress bar will slowly increase from left to right to
demonstrate the download progress. Mouse and keyboard will be inactive while the
update is in progress. The update may take several minutes, hence allow for some
time for the update to complete. When done, the following message will appear:

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8. As mouse may not respond, touch the OK button to shut the Tablet down. It is not
necessary to remove and reinstall the battery. In the case of a Docking firmware
update, you must remove the tablet from the docking station and reinstall the tablet onto
the docking station.

9. Power the tablet up and check the firmware version via the procedures outlined in
Chapter 2 of this document.

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www.elotouch.com, or simply call the office nearest you:

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Milpitas, CA 95035

First Edition (October 2013)

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