Elo TouchSystems C-series, C2 Series, C3 Series User Manual

C-Series Rev.B Touchcomputer User Guide

C-Series AiO Multi-function Touchcomputer

[19” and 22” models shown]

Elo Touch Solutions

C-Series Rev.B Touchcomputer User Guide

Multi-function Touchcomputer

Revision A

SW 602048

1-800-ELOTOUCH (1-800-356-8682)

www.elotouch.com

Copyright © 2013 Elo Touch Solutions, Inc. All Rights Reserved.

No part of this publication may be reproduced, transmitted, transcribed, stored in a
retrieval system, or translated into any language or computer language, in any form or by
any means, including, but not limited to, electronic, magnetic, optical, chemical, manual, or
otherwise without prior written permission of Elo Touch Solutions, Inc.

Disclaimer

The information in this document is subject to change without notice. Elo Touch Solutions,
Inc. and its affiliates (collectively "Elo") makes no representations or warranties with
respect to the contents herein, and specifically disclaims any implied warranties of
merchantability or fitness for a particular purpose. Elo reserves the right to revise this
publication and to make changes from time to time in the content hereof without obligation
of Elo to notify any person of such revisions or changes.

Trademark Acknowledgments

AccuTouch, CarrollTouch, IntelliTouch, iTouch, Elo (logo), Elo TouchSystems (logo), and
Elo Touch Solutions (logo) are trademarks of Elo and its Affiliates. Windows is a trademark
of Microsoft Corporation. Other product names mentioned herein may be trademarks or
registered trademarks of their respective companies. Elo claims no interest in trademarks
other than its own.

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Table of Contents

Chapter 1: Setup ...................................................................................... 1

Unpacking Your Touchcomputer ....................................................................................................1

Adjusting the Display ......................................................................................................................2

Calibrating the Touchscreen ............................................................................................................2

Securing the Base .............................................................................................................................4

Chapter 2: Operation ............................................................................... 5

Control Buttons ................................................................................................................................6

L.E.D. Functionality ........................................................................................................................6

Using the Input/Output Panel...........................................................................................................7

RAID ................................................................................................................................................8

Setting Up the Operating System ...................................................................................................10

Recovering the Operating System .................................................................................................19

Chapter 3: Options and Upgrades ....................................................... 26

Adding Optional Peripherals..........................................................................................................26

Magnetic Stripe Reader (MSR) .....................................................................................................27

Customer Display (2x20 VFD) ......................................................................................................29

Customer Display (0700L 7” LCD Monitor) .................................................................................30

Fingerprint Reader (FPR) ..............................................................................................................30

Wireless Adapter ............................................................................................................................32

Second Hard Disk Drive ................................................................................................................33

Second Memory Upgrade ..............................................................................................................33

Elo POS Demo Software ...............................................................................................................33

Chapter 4: Safety and Maintenance ..................................................... 34

Safety .............................................................................................................................................34

Care and Handling .........................................................................................................................35

Chapter 5: Technical Support............................................................... 37

Technical Assistance ......................................................................................................................37

Regulatory Information ............................................................................ 39

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Warranty ................................................................................................... 42

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Manuals DVD

This chapter discusses how to set up and test your touchcomputer. For information
on peripheral options, refer to Chapter 3, “Options and Upgrades.”

Unpacking Your Touchcomputer

C H A P T E R

1

SETUP

Check that the following items are present and in good condition:

Touchcomputer

Quick Install Guide

Drivers and User

Power cable US/Canada Power cable Europe

Power Adapter

Cable Cover

Locking Screw

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Adjusting the Display

The display screen can be adjusted from -5 to 70 degrees, as shown below.

CAUTION: To prevent tipping or dropping, be sure to hold the base when adjusting

the display.

Calibrating the Touchscreen

The touchscreen is pre-calibrated for accurate touch response.
If for any reason the touchscreen needs to be recalibrated, (For Windows XP)

right-click the Elo icon in the Taskbar and then click “Align” (for Windows XP), or
double-click the Elo Alignment shortcut on the system desktop (for Windows 7)

This launches the calibration program. The window shown below opens. Follow
the instructions to calibrate the touchscreen.

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Securing the Base

Use the four pretapped holes to secure the touchcomputer from below the
mounting surface. The holes are designed to work with ISO metric M4 screws.
Mounting screws are not included with the product but should be readily available
at any hardware store. Refer to the figure below for the location of the holes. All
dimensions are in millimeters.

1)

Mounting Diagram

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C H A P T E R

2

OPERATION

This chapter describes how to control the On-Screen Display (OSD), power
buttons, and I/O panel.

All adjustments made to the OSD and power controls are automatically saved.
User settings remain unchanged after powering off/on or in the case of a power
failure.

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Control Buttons

Buttons Feature

The control buttons provides the following settings.

Feature Description

Brightness ­Brightness +

Volume -
Volume +
Power Power on/off the system

Control Button
Locking

L.E.D. Functionality

The C-Series base has a LED indicating the state of the touchcomputer. The table
below shows LED state and corresponding color.

LED Color to Observer State

Off No input power — Off mode

Decrease brightness
Increase brightness
Decrease speaker volume
Increase speaker volume

To Lock, press “Birghtness +” and “Brightness -” button s together
for 3 seconds. To unlock, perform the same pro cedure for
another 3 seconds

Red Input power present — Off mode or hibernation
Orange Input power present — Standby
Blink Green Input power present — Power On Suspend
Green Input power present — Power On

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Using the Input/Output Panel

To access the input/output (I/O) ports, remove the cable cover at the bottom of the
unit. A security screw is included and may be used to secure the cable cover to the
touchcomputer. Below are the I/O descriptions by model:

C2 models

C3 models

Note: The DB9 Serial (COM) ports are defaulted (from top to bottom) COM1 and COM2
Note: As a safety precaution, always leave the cable cover door attached when the system is

powered on.

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RAID

The C3 Series integrated RAID solution provides cost benefits for customers who desire
extra performance or storage capacity. The two components of integrated RAID are:

• Integrated Striping (IS), which provides features of RAID 0

• Integrated Mirroring (IM), which provides features of RAID 1

Setting Up the RAID Configuration

IMPORTANT!! All data will be erased when creating RAID 0 or RAID 1. The user must

back up files when necessary. Elo Touch Solutions does not accept liability for lost data or
software. Please burn copies of your recovery DVD(s) before performing this process. The
ISO files (images) for these DVD(s) are located on the system desktop in the [Recovery
DVD ISO Files] folder. Please see the “Recovering The Operating System” section of this
user’s guide for more information.

1. Power off your system completely.

2. Power on your system.

3. After the Elo splash screen (shown below), press DEL repeatedly to enter BIOS

Setup.

4. Go to Advanced -> SATA Configuration.

5. On RAID Mode Selection, select your preferred RAID configuration (Note: If you

would like to change RAID mode from RAID 0 to 1 or RAID 1 to 0, you have to set your
RAID mode to “Clear”
go back into the BIOS following this procedure completely beginning with step 1 to set
the desired RAID mode..)

, save your settings, and complete a “power on/off” cycle. Then

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6. Press F4 to save your settings and restart your computer.

7. To manage/explore your RAID configuration, please install the HW RAID Manager

Utility located in C:\EloTouchSolutions\System\RAID\. You can refer to the HW RAID
Manager user guide in the same folder for more details.

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Setting Up the Operating System

If configured with an operating system, the initial setup of the operating system
takes approximately 5-10 minutes. Additional time may be needed depending on
touchcomputer hardware configurations and connected devices.

To set up the Microsoft® Windows® Operating System for the touchcomputer, turn
on the touchcomputer by pressing the power button, and then follow the on-screen
instructions.

Selecting the Language (For Windows XP Only)

Microsoft Windows® uses English as the default language in menus and dialog
boxes. You can change this language to suit your preferences when you reach the
screen below.

Note: If you choose to change the language after initial setup, y ou can follow steps
1-2 to arrive at the same screen below:

1. From the desktop, click Start > Control Panel

2. In the Control Panel screen, select Regional and Language Options.

3. Click Customize. The Regional and Language Options window appears.
Select the Languages tab.

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