C-Series Rev.B Touchcomputer User Guide
C-Series AiO Multi-function Touchcomputer
[19” and 22” models shown]
Elo Touch Solutions
C-Series Rev.B Touchcomputer User Guide
Multi-function Touchcomputer
Revision A
SW 602048
1-800-ELOTOUCH (1-800-356-8682)
www.elotouch.com
Copyright © 2013 Elo Touch Solutions, Inc. All Rights Reserved.
No part of this publication may be reproduced, transmitted, transcribed, stored in a
retrieval system, or translated into any language or computer language, in any form or by
any means, including, but not limited to, electronic, magnetic, optical, chemical, manual, or
otherwise without prior written permission of Elo Touch Solutions, Inc.
Disclaimer
The information in this document is subject to change without notice. Elo Touch Solutions,
Inc. and its affiliates (collectively "Elo") makes no representations or warranties with
respect to the contents herein, and specifically disclaims any implied warranties of
merchantability or fitness for a particular purpose. Elo reserves the right to revise this
publication and to make changes from time to time in the content hereof without obligation
of Elo to notify any person of such revisions or changes.
Trademark Acknowledgments
AccuTouch, CarrollTouch, IntelliTouch, iTouch, Elo (logo), Elo TouchSystems (logo), and
Elo Touch Solutions (logo) are trademarks of Elo and its Affiliates. Windows is a trademark
of Microsoft Corporation. Other product names mentioned herein may be trademarks or
registered trademarks of their respective companies. Elo claims no interest in trademarks
other than its own.
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Table of Contents
Chapter 1: Setup ...................................................................................... 1
Unpacking Your Touchcomputer ....................................................................................................1
Adjusting the Display ......................................................................................................................2
Calibrating the Touchscreen ............................................................................................................2
Securing the Base .............................................................................................................................4
Chapter 2: Operation ............................................................................... 5
Control Buttons ................................................................................................................................6
L.E.D. Functionality ........................................................................................................................6
Using the Input/Output Panel...........................................................................................................7
RAID ................................................................................................................................................8
Setting Up the Operating System ...................................................................................................10
Recovering the Operating System .................................................................................................19
Chapter 3: Options and Upgrades ....................................................... 26
Adding Optional Peripherals..........................................................................................................26
Magnetic Stripe Reader (MSR) .....................................................................................................27
Customer Display (2x20 VFD) ......................................................................................................29
Customer Display (0700L 7” LCD Monitor) .................................................................................30
Fingerprint Reader (FPR) ..............................................................................................................30
Wireless Adapter ............................................................................................................................32
Second Hard Disk Drive ................................................................................................................33
Second Memory Upgrade ..............................................................................................................33
Elo POS Demo Software ...............................................................................................................33
Chapter 4: Safety and Maintenance ..................................................... 34
Safety .............................................................................................................................................34
Care and Handling .........................................................................................................................35
Chapter 5: Technical Support............................................................... 37
Technical Assistance ......................................................................................................................37
Regulatory Information ............................................................................ 39
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Warranty ................................................................................................... 42
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Manuals DVD
This chapter discusses how to set up and test your touchcomputer. For information
on peripheral options, refer to Chapter 3, “Options and Upgrades.”
Unpacking Your Touchcomputer
C H A P T E R
1
SETUP
Check that the following items are present and in good condition:
Touchcomputer
Quick Install Guide
Drivers and User
Power cable US/Canada Power cable Europe
Power Adapter
Cable Cover
Locking Screw
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Adjusting the Display
The display screen can be adjusted from -5 to 70 degrees, as shown below.
CAUTION: To prevent tipping or dropping, be sure to hold the base when adjusting
the display.
Calibrating the Touchscreen
The touchscreen is pre-calibrated for accurate touch response.
If for any reason the touchscreen needs to be recalibrated, (For Windows XP)
right-click the Elo icon in the Taskbar and then click “Align” (for Windows XP), or
double-click the Elo Alignment shortcut on the system desktop (for Windows 7)
This launches the calibration program. The window shown below opens. Follow
the instructions to calibrate the touchscreen.
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Securing the Base
Use the four pretapped holes to secure the touchcomputer from below the
mounting surface. The holes are designed to work with ISO metric M4 screws.
Mounting screws are not included with the product but should be readily available
at any hardware store. Refer to the figure below for the location of the holes. All
dimensions are in millimeters.
1)
Mounting Diagram
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C H A P T E R
2
OPERATION
This chapter describes how to control the On-Screen Display (OSD), power
buttons, and I/O panel.
All adjustments made to the OSD and power controls are automatically saved.
User settings remain unchanged after powering off/on or in the case of a power
failure.
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Control Buttons
Buttons Feature
The control buttons provides the following settings.
Feature Description
Brightness Brightness +
Volume -
Volume +
Power Power on/off the system
Control Button
Locking
L.E.D. Functionality
The C-Series base has a LED indicating the state of the touchcomputer. The table
below shows LED state and corresponding color.
LED Color to Observer State
Off No input power — Off mode
Decrease brightness
Increase brightness
Decrease speaker volume
Increase speaker volume
To Lock, press “Birghtness +” and “Brightness -” button s together
for 3 seconds. To unlock, perform the same pro cedure for
another 3 seconds
Red Input power present — Off mode or hibernation
Orange Input power present — Standby
Blink Green Input power present — Power On Suspend
Green Input power present — Power On
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Using the Input/Output Panel
To access the input/output (I/O) ports, remove the cable cover at the bottom of the
unit. A security screw is included and may be used to secure the cable cover to the
touchcomputer. Below are the I/O descriptions by model:
C2 models
C3 models
Note: The DB9 Serial (COM) ports are defaulted (from top to bottom) COM1 and COM2
Note: As a safety precaution, always leave the cable cover door attached when the system is
powered on.
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RAID
The C3 Series integrated RAID solution provides cost benefits for customers who desire
extra performance or storage capacity. The two components of integrated RAID are:
• Integrated Striping (IS), which provides features of RAID 0
• Integrated Mirroring (IM), which provides features of RAID 1
Setting Up the RAID Configuration
IMPORTANT!! All data will be erased when creating RAID 0 or RAID 1. The user must
back up files when necessary. Elo Touch Solutions does not accept liability for lost data or
software. Please burn copies of your recovery DVD(s) before performing this process. The
ISO files (images) for these DVD(s) are located on the system desktop in the [Recovery
DVD ISO Files] folder. Please see the “Recovering The Operating System” section of this
user’s guide for more information.
1. Power off your system completely.
2. Power on your system.
3. After the Elo splash screen (shown below), press DEL repeatedly to enter BIOS
Setup.
4. Go to Advanced -> SATA Configuration.
5. On RAID Mode Selection, select your preferred RAID configuration (Note: If you
would like to change RAID mode from RAID 0 to 1 or RAID 1 to 0, you have to set your
RAID mode to “Clear”
go back into the BIOS following this procedure completely beginning with step 1 to set
the desired RAID mode..)
, save your settings, and complete a “power on/off” cycle. Then
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6. Press F4 to save your settings and restart your computer.
7. To manage/explore your RAID configuration, please install the HW RAID Manager
Utility located in C:\EloTouchSolutions\System\RAID\. You can refer to the HW RAID
Manager user guide in the same folder for more details.
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Setting Up the Operating System
If configured with an operating system, the initial setup of the operating system
takes approximately 5-10 minutes. Additional time may be needed depending on
touchcomputer hardware configurations and connected devices.
To set up the Microsoft® Windows® Operating System for the touchcomputer, turn
on the touchcomputer by pressing the power button, and then follow the on-screen
instructions.
Selecting the Language (For Windows XP Only)
Microsoft Windows® uses English as the default language in menus and dialog
boxes. You can change this language to suit your preferences when you reach the
screen below.
Note: If you choose to change the language after initial setup, y ou can follow steps
1-2 to arrive at the same screen below:
1. From the desktop, click Start > Control Panel
2. In the Control Panel screen, select Regional and Language Options.
3. Click Customize. The Regional and Language Options window appears.
Select the Languages tab.
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4. If required, check the boxes for “Install files for complex script and right-to-left
languages” and “Install files for East Asian languages.”
5. Select the Regional Options tab.
6. Select your preferred language from the drop-down list in the Standards and
formats pane.
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7. Click Apply.
8. Select your location from the drop-down list in the Locations pane.
9. Click OK.
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Selecting the Time Zone (For Windows XP Only)
When the following window appears, you can change the time zone, date, and time
of the touchcomputer.
After making any changes, click Next to finish. Windows Setup will then complete
the operating system installation on the touchcomputer.
Injecting the Languages (For Windows 7 Only)
Windows 7 Professional only allows the use of only one language at one time. But
you can use the Elo Touch Solutions language injection feature to update your
language preference, should you need to change it,. English is set as the default
language, but you can change this language to suit your preferences.
1. Power off your system completely.
2. Power on your system.
3. After the Elo splash screen (shown below), press F8 repeatedly to enter
Windows Boot Manager.
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4. Select Repair Your Computer
5. The following User Interface (UI) will be presented:
6. Select Inject Language, and the following UI will be presented.
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6. Click the drop-down list and select the preference language.
7. Click Inject Selected Language
8. While the injecting process is performing, DO NOT use your keyboard or
mouse during this time. It may cause an error in the language injection
process.
9. After the language package is installed correctly, press any key to exit this
window.
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10. You should see your language preference in both “Selected Language” and
“Injected Language”.
11. Click Cancel Exit. The system will reboot and new language UI should be
presented when you log into the Windows 7 operating system.
Selecting the Region (For Windows 7 Only)
When the following window appears, you can change the country, time and
currency, and keyboard layout of the touchcomputer.
After making any changes, click Next to continue..
Choosing the Computer Name (For Windows 7 Only)
When the following window appears, you can choose a computer name for the
touchcomputer.
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After making any changes, click Next to continue.
Selecting the Update Options (For Windows 7 Only)
When the following window appears, you can select one of the update options of
the touchcomputer. In general, choose Use recommended settings as your
default option.
After making any changes, click Next to continue.
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Reviewing the Time and Date Settings (For Windows 7 Only)
When the following window appears, you can set up the time and date of the
touchcomputer.
After making any changes, click Next to finish. Windows Setup with then complete
the installation of the operating system on your touchcomputer.
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Recovering the Operating System
If for any reason the touchcomputer’s operating system needs to be recovered TO
FACTORY SETTINGS, there are two ways you can recover your system. PLEASE
NOTE THAT ALL CUSTOMER SETTINGS AND DATA WILL BE LOST DURING
THIS PROCESS. Please be sure to completely backup all of your data, settings,
and customer-installed software before proceeding.
I) Use the Elo recovery solution
1. Power off your system completely.
2. Power on your system.
3. After the Elo splash screen (shown below), press F8 repeatedly to enter
Windows Boot Manager.
4. Select Repair Your Computer
5. The following User Interface (UI) will be presented:
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6. Select Restore OS. System will test your hardware automatically. Once
the process completes, click Start button to perform the system recovery
function.
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7. The following process will re-format the primary hard drive. Please back
up your data before performing the recovery process.
8. Once completed, click the Close button. The system will return to the main
menu of the Elo Recovery Solution. Then click the Exit button to restart
your system.
OR
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II) Use the Elo recovery DVD(s)
ALL Windows XP and Windows 7 touchcomputers come with the built-in recovery
DVD ISO files (images) on the system desktop in the [Recovery DVD ISO Files]
folder; please burn your recovery DVD(s) immediately. In the event the HDD
recovery partition is accidentally deleted or becomes inaccessible, you will need to
use the recovery DVD(s) to recover your system. If you do not wish to create your
own recovery DVD(s), you may purchase them by contacting Elo Touch Solutions
customer service. There will be a charge to provide recovery DVD(s). Contact
information can be found on the last page of this guide.
Hardware needed:
1. Elo Touchcomputer
2. External USB DVD Drive
3. Elo Windows XP or Windows 7 Recovery DVD(s)
Procedure
1. Ensure the system is powered off.
2. Connect the USB DVD drive to the touchcomputer.
3. Place the recovery DVD in the DVD drive.
4. Power on the system.
5. Immediately press F11 several times to enter Device Boot Menu, and
choose boot from DVD.
6. The Install Recovery Solution window will prompt and test the system
hardware.
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7. Once the hardware test is finished, press the Start button to perform the
recovery process.
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8. If you are recovering a Windows 7 system, please insert “Disc 2” for language
packs installation when prompted. Then, click “Yes” to continue installing
language packs. Otherwise, click “No”.
9. If you select “Yes”, please locate your DVD drive directory as shown below.
10. Select “No” if you see a warning window as below.
11. Once completed, remove the recovery DVD from DVD drive and click “Exit” to
reboot your system.
12. Follow the on-screen instructions to setup your system.
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NOTE: All data is deleted during the recovery process. The user must back up
files when necessary. Elo Touch Solutions does not accept liability for
lost data or software.
NOTE: The end user must adhere to Microsoft's Licensing Agreement.
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Adding Optional Peripherals
When adding a peripheral, complete installation and setup instructions are
provided with the field-installable kits. The following peripherals are available for
purchase separately as field-installable kits:
C H A P T E R
3
OPTIONS AND UPGRADES
• Magnetic stripe reader (MSR)*
• Rear-facing customer display (2x20 VFD)*
• 0700L 7” Rear-facing LCD customer display*
• Rear-facing LCD monitor mounting bracket
• Biometric fingerprint reader (FPR)*
• USB wireless adapter (802.11 B/G/N)
• Second hard disk drive (HDD) kit
• Second HDD/SSD mounting bracket only
• 2GB DDR3 Memory SO-DIMM
• 4GB DDR3 Memory SO-DIMM
* External ELO Peripheral
Note: Software drivers and applications for all peripherals a re l ocated in the C:\ ELO Touch
Solutions directory on the touchcomputer, or can be loaded from the included “Drivers and User
Manuals DVD”..
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Magnetic Stripe Reader (MSR)
You can add a magnetic stripe reader (MSR) to the C-series t ouchcomputer to any
of the three mounting locations located on the display head top, left, and right.
Software application and drivers can be found in the following directory or on
www.elotouch.com
C:\EloTouchSolutions\Peripherals
The MSR is a USB 2.0 device that reads all three data stripes on standard credit
cards or driver’s licenses conforming to ISO/ANSI standards. The MSR has foreign
language capability. The credit card is read by sliding the credit card forward or
backward through the MSR, stripe side toward the display. The MSR is powered
from the USB port; no external power is needed. The MSR features are:
• Reads up to 3 tracks of information
• Bi-directional swipe reading
• Superior reading of high jitter, scratched, and worn MagStripe cards
• Reliable for over 1,000,000 card swipes
• Reads ISO7811, AAMVA, and most other card data formats
• PC software makes configuration changes easy
• Swipe speeds from 3 to 60 inches per second
• Interfaces: USB-KB and USB-HID
• Fully supports USB 2.0
• Part number: E545781
Testing the MSR
Testing in USB MSR Keyboard (KB) Emulation Mode
10. Open the Notepad application (click Start > Accessories > Notepad).
11. Slide the card through the MSR and verify that the data is displayed in the
application window.
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Testing in USB MSR Human Interface Device (HID) Mode
1. Double-click the MagSwipe HID Demo icon to start the test application.
2. Slide a card through the MSR and verify that the data is displayed in the
application window.
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3. If the card ID appears in the Reader Output window, the reader is functioning.
Customer Display (2x20 VFD)
You can optionally add a customer display to the C-series touchcomputer to any of
the three mounting locations located on the display head top, left, and right of the
touchcomputer. Software application and drivers can be found in the following
directory or on
www.elotouch.com
C:\EloTouchSolutions\Peripherals
Feature Description
Display type Vacuum fluorescent display
Display color Green
Display pattern 5 x 7 dot matrix
Brightness 350-600 cd/m2
Characters available 95 alphanumeric & 32 international characters
Dot size (X x Y) 0.86 x 1.2 mm
Font size 5.5(W) x 10.5(H)
Character number 20 characters by 2 lines, for a 5 x 7 dot matrix font
Interface USB
Part number E879762
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Aspect Ratio
16x9 Widescreen
Useful Screen Area
Horizontal: 6.0" (154mm)
Vertical: 3.4" (87mm)
Brightness
160-180 nits
Colors
16.7 million
Contrast Ratio
500:1
Viewing Angle (typical)
Horizontal: ±70° or 140° total
Vertical: -60°/+50° or 100° total
Interface
USB
Part Number
AccuTouch (E791658); No touch (E807955)
Customer Display (0700L 7” LCD Monitor )
You can optionally add a customer display to the C-series touchcomputer to the
back of the touchcomputer. Software application and drivers can be found in the
package or on
Note: Requires Rear-facing LCD Monitor Bracket Kit (Part number E835074).
Feature Description
Display type 7" diagonal, Active matrix TFT LCD
www.elotouch.com
Fingerprint Reader (FPR)
You can add a fingerprint reader to the C-series touchcomputer to any of the three
mounting locations located on the display head top, left, and right. Software
application and drivers can be found in the following directory or on
www.elotouch.com
C:\EloTouchSolutions\Peripherals
The fingerprint reader is powered by the USB bus. The reader optically scans the
fingerprint when the user touches the glowing window. Optical technology gives
the highest quality fingerprint scans and reliability.
Fingerprint reader specifications are shown in the table below.
Feature Specification
Fingerprint reader DigitalPersona U.are.U 4000B
Power supply 5.0VDC +/- 0.25V
Current draw – scanning mode 190 mA (typical)
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Feature Specification
Current draw – idle mode 140 mA (typical)
Current draw – suspend mode 1.5 mA (typical)
Image resolution 512 dpi
Image color 8-bit gray level
Scan capture size 14.6mm (nominal width) x 18.1mm (nominal length)
Image capture speed 100 ms
USB type 1.0, 1.1, or 2.0
Operating temperature 0 to 40°C
Electrostatic discharge (ESD) Up to 15kV mounted in case
Part number E375206
Testing the FPR
1. Double-click the Fingerprint Reader Test icon to start the test application.
2. Place your finger on the fingerprint reader sensor and verify that the image of
your fingerprint is displayed on the application window.
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Wireless Adapter
A wireless adapter can be installed as an option in the C-series touchcomputer in
the I/O area under the cable cover.
Typical specifications for the wireless adapter are:
• USB dongle module
• Compliant to USB 2.0 industry standards
• IEEE 802.11b/g/n compliant
• Support for Windows XP, Windows POSReady 2009 and Windows 7
• RoHS compliant
• Part number: E249774
Testing the Wireless Adapter
To test the wireless adapter:
1. From the desktop, click Start > Control Panel > Network Connections.
2. Double-click the Wireless Network Connections icon to display available
networks and verify that the wireless network is detected.
NOTE: If a wireless network needs to be initialized, please see your system
administrator.
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Second Hard Disk Drive
A second hard disk drive (that exactly matches the pre-installed primary hard disk
drive) can be added by purchasing the second hard drive mounting kit. This option
provides extra data storage or can be used in conjunction with the RAID feature on
the C3 models for RAID functionality.
Part number: E826525
Or you can purchase the secondary HDD/SDD mounting bracket only kit if you
would like to use your own drive.
Part number: E778613
Second Memory Upgrade
A second SO-DIMM memory module can be added on the system. This option
provides extra memory for improved computing performance.
2GB DDR3 Memory SO-DIMM Kit, 1333MHz
Part number: E527851
4GB DDR3 Memory SO-DIMM Kit, 1333MHz
Part number: E581416
Elo POS Demo Software
POS demo software created by Elo Touch Solutions is located at the following
directory. C:\EloTouchSolutions\Demos
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C H A P T E R
4
SAFETY AND MAINTENANCE
Safety
Important information regarding the proper setup and maintenance of your touchcomputer:
• To reduce the risk of electric shock, follow all safety notices and never open the
touchcomputer case.
• Turn off the product before cleaning (refer to “Care and Handling” on page 30 for
proper cleaning methods).
• Your touchcomputer is equipped with a 3-wire, grounding power cord. The power cord
plug only fits into a grounded outlet. Do not attempt to fit the plug into an outlet that has
not been configured for this purpose. Do not use a damaged power cord. Only use the
power cord that comes with your ELO Touch Solutions touchcomputer. Use of an
unauthorized power cord might invalidate your warranty.
• The slots located on the sides and top of the touchcomputer case are for ventilation.
Do not block or insert anything inside the ventilation slots.
• It is important that your touchcomputer remains dry. Do not pour liquid into or onto your
touchcomputer. If your touchcomputer becomes wet, do not attempt to repair it
yourself. Contact ELO Customer Service for instructions.
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Care and Handling
The following tips help keep your touchcomputer functioning at the optimal level.
To avoid risk of electric shock, do not disassemble the power adapter or display
unit cabinet. The unit is not user serviceable. Remember to unplug the display unit
from the power outlet before cleaning.
Do not use alcohol (methyl, ethyl, or isopropyl) or any strong solvent. Do not use
thinner or benzene, abrasive cleaners, or compressed air.
To clean the display unit cabinet, use a cloth lightly dampened with a mild
detergent.
Avoid getting liquids inside your touchcomputer. If liquid does get inside, have a
qualified service technician check it before you power it on again.
Do not wipe the screen with a cloth or sponge that could scratch the surface.
Warning
To clean the touchscreen, use window or glass cleaner. Put the cleaner on the rag
and wipe the touchscreen. Never apply the cleaner directly on the touchscreen.
This product consists of devices that might contain mercury, which must be
recycled or disposed of in accordance with local, state, or federal laws. (Within th is
system, the backlight lamps in the monitor display contain mercury.)
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WEEE Directive
In the European Union, the Waste Electrical and Electronic Equipment (WEEE)
directive label shown to the left indicates that this product should not be disposed
of with household waste. It should be deposited at an appropriate facility for
recovery and recycling.
UL Directive
C-series touchcomputer has included a lithium battery on the motherboard. There
is a risk of explosion if battery is replaced by an incorrect type. Please dispose of used batteries
according the region instructions.
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Technical Assistance
There are three methods to obtain contact information for technical assistance on
the touchcomputer:
C H A P T E R
5
TECHNICAL SUPPORT
• The touchcomputer
• The web
• The phone
Using the Touchcomputer
You can access support information in System Properties by clicking the Support
Information button. You can get to System Properties by either of the following
methods:
Right-click My Computer and choose Properties.
OR
Click the Start button, select Control Panel, and double-click the System icon.
Using the Web
For online self-help, go to www.elotouch.com/go/websupport.
For technical support, go to
www.elotouch.com/go/contactsupport.
For current Elo news, product updates, and announcements, or to register to
receive our Touchcomputer newsletter, go to
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www.elotouch.com/go/news.
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Using the Phone
For technical support, see the table at the end of the user guide for contact
information.
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REGULATORY INFORMATION
I. Electrical Safety Information
A) Compliance is required with respect to the voltage, frequency, and current
requirements indicated on the manufacturer’s label. Connection to a different
power source than those specified herein may result in improper operation,
damage to the equipment, invalidation of warranty, or a fire hazard if the
requirements are not followed.
B) There are no operator-serviceable parts inside this equipment. There are
hazardous voltages generated by this equipment which constitute a safety hazard.
Service should be provided only by a qualified service technician.
C) This equipment is provided with a detachable power cord which has an integral
safety ground wire intended for connection to a grounded safety outlet.
1) Do not substitute the cord with other than the provided approved type. Under
no circumstances use an adapter plug to connect to a 2-wire outlet as this
defeats the continuity of the grounding wire.
2) The equipment requires the use of the ground wire as a part of the safety
certification. Modification or misuse can provide a shock hazard that can result
in serious injury or death.
3) Contact a qualified electrician or the manufacturer if there are questions
about the installation prior to connecting the equipment to main power.
II. Emissions and Imm unity Information
A) Notice to Users in the United States: This equipment has been tested and found
to comply with the limits for a Class B digital device, pursuant to Part 15 of FCC
Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential or commercial installation. This equipment generates,
uses, and can radiate radio frequency energy, and if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications.
B) Notice to Users in Canada: This equipment complies with the Class B limits for
radio noise emissions from digital apparatus as established by the Radio
Interference Regulations of Industry Canada.
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C) Notice to Users in the European Union: Use only the provided power cords and
interconnecting cabling provided with the equipment. Substitution of provided
cords and cabling may compromise electrical safety or CE Mark Certification for
emissions or immunity as required by the following standards: This Information
Technology Equipment (ITE) is required to have a CE Mark on the manufacturer’s
label which means that the equipment has been tested to the following Directives
and Standards:
This equipment has been tested to the requirements for the CE Mark as required
by EMC Directive 2004/108/EC indicated in European Standard EN 55022 Class B
and the Low Voltage Directive 2006/95/EC as indicated in European Standard EN
60950-1.
D) General Information to all Users: This equipment generates, uses, and can
radiate radio frequency energy. If not installed and used according to this manual,
the equipment may cause interference with radio and television communications.
There is, however, no guarantee that interference will not occur in any particular
installation due to site-specific factors.
1) In order to meet emission and immunity requirements, the user must
observe the following:
a) Use only the provided I/O cables to connect this digital device with any
computer.
b) To ensure compliance, use only the provided manufacturer’s approved
power cord.
c) The user is cautioned that changes or modifications to the equipment not
expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment.
2) If this equipment appears to cause interference with radio or television
reception, or any other device:
a) Verify as an emission source by turning the equipment off and on.
b) If you determine that this equipment is causing the interference, try to
correct the interference by using one or more of the following measures:
i) Move the digital device away from the affected receiver.
ii) Reposition (turn) the digital device with respect to the affected
receiver.
iii) Reorient the affected receiver’s antenna.
C-S
ERIES TOUCHCOMPUTER USER GUIDE 40
iv) Plug the digital device into a different AC outlet so the digital device
and the receiver are on different branch circuits.
v) Disconnect and remove any I/O cables that the digital device does
not use. (Unterminated I/O cables are a potential source of high RF
emission levels.)
vi) Plug the digital device into only a grounded outlet receptacle. Do not
use AC adapter plugs. (Removing or cutting the line cord ground may
increase RF emission levels and may also present a lethal shock
hazard to the user.)
vii) If you need additional help, consult your dealer, manufacturer, or an
experienced radio or television technician.
III. Agency Certifications
The following certifications have been issued for the touchcomputer:
• UL/cUL • FCC • TUV
• CE • CB • Mexico COC
• Argentina S-mark • Australia C-Tick • Japan VCCI
The C-Series touchcomputers also carry an IPX-1 spill-proof rating.
C-S
ERIES TOUCHCOMPUTER USER GUIDE 41
WARRANTY
Except as otherwise stated herein or in an order acknowledgment delivered to
Buyer, Seller warrants to Buyer that the Product shall be free of defects in
materials and workmanship. With the exception of the negotiated warranty
periods; the warranty for the touchcomputer and components of the product is 3
years.
Seller makes no warranty regarding the model life of components. Seller’s
suppliers may at any time and from time to time make changes in the components
delivered as Products or components. Buyer shall notify Seller in writing promptly
(and in no case later than thirty (30) days after discovery) of the failure of any
Product to conform to the warranty set forth above; shall describe in commercially
reasonable detail in such notice the symptoms associated with such failure; and
shall provide to Seller the opportunity to inspect such Products as installed, if
possible. The notice must be received by Seller during the Warranty Period for
such product, unless otherwise directed in writing by the Seller. Within thirty (30)
days after submitting such notice, Buyer shall package the allegedly defective
Product in its original shipping carton(s) or a functional equivalent and shall ship to
Seller at Buyer’s expense and risk.
Within a reasonable time after receipt of the allegedly defective Product and
verification by Seller that the Product fails to meet the warranty set forth above,
Seller shall correct such failure by, at Seller’s options, either (i) modifying or
repairing the Product or (ii) replacing the Product. Such modification, repair, or
replacement and the return shipment of the Product with minimum insurance to
Buyer shall be at Seller’s expense. Buyer shall bear the risk of loss or damage in
transit, and may insure the Product. Buyer shall reimburse Seller for transportation
cost incurred for Product returned but not found by Seller to be defective.
Modification or repair, of Products may, at Seller’s option, take place either at
Seller’s facilities or at Buyer’s premises. If Seller is unable to modify, repair, or
replace a Product to conform to the warranty set forth above, then Seller shall, at
Seller’s option, either refund to Buyer or credit to Buyer’s account the purchase
price of the Product less depreciation calculated on a straight-line basis over
Seller’s stated Warranty Period.
C-S
ERIES TOUCHCOMPUTER USER GUIDE 42
THESE REMEDIES SHALL BE THE BUYER’S EXCLUSIVE REMEDIES FOR
BREACH OF WARRANTY. EXCEPT FOR THE EXPRESS WARRANTY SET
FORTH ABOVE, SELLER GRANTS NO OTHER WARRANTIES, EXPRESS OR
IMPLIED BY STATUTE OR OTHERWISE, REGARDING THE PRODUCTS,
THEIR FITNESS FOR ANY PURPOSE, THEIR QUALITY, THEIR
MERCHANTABILITY, THEIR NONINFRINGEMENT, OR OTHERWISE. NO
EMPLOYEE OF SELLER OR ANY OTHER PARTY IS AUTHORIZED TO MAKE
ANY WARRANTY FOR THE GOODS OTHER THAN THE WARRANTY SET
FORTH HEREIN. SELLER’S LIABILITY UNDER THE WARRANTY SHALL BE
LIMITED TO A REFUND OF THE PURCHASE PRICE OF THE PRODUCT. IN NO
EVENT SHALL SELLER BE LIABLE FOR THE COST OF PROCUREMENT OR
INSTALLATION OF SUBSTITUTE GOODS BY BUYER OR FOR ANY SPECIAL,
CONSEQUENTIAL, INDIRECT, OR INCIDENTAL DAMAGES.
Buyer assumes the risk and agrees to indemnify Seller against and hold Seller
harmless from all liability relating to (i) assessing the suitability for Buyer’s intended
use of the Products and of any system design or drawing and (ii) determining the
compliance of Buyer’s use of the Products with applicable laws, regulations, codes,
and standards. Buyer retains and accepts full responsibility for all warranty and
other claims relating to or arising from Buyer’s products, which include or
incorporate Products or components manufactured or supplied by Seller. Buyer is
solely responsible for any and all representations and warranties regarding the
Products made or authorized by Buyer. Buyer will indemnify Seller and hold Seller
harmless from any liability, claims, loss, cost, or expenses (including reasonable
attorney’s fees) attributable to Buyer’s products or representations or warranties
concerning same.
C-S
ERIES TOUCHCOMPUTER USER GUIDE 43
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Getting in Touch with Elo
To find out more about Elo’s extensive range of touch solutions, visit our Website at www.elotouch.com or
simply call the office nearest you:
North America
Elo Touch Solutions
301 Constitution Drive
Menlo Park, CA 94025
USA
Tel (800) ELO-TOUCH
Tel (800) 557-1458
Tel 650-361-4800
Fax 650-361-4722
customerservice@elotouch.com
Latin America
Tel 786-923-0251
Fax 305-931-0124
www.elotouch.com.ar
Europe
Tel +32(0)(16)35-2100
Fax +32(0)(16)35-2101
elosales@elotouch.com
Asia-Pacific
Tel +81(45)478-2161
Fax +81(45)478-2180
www.tps.co.jp
3 Elo Touch Solutions
C-SERIES TOUCHCOMPUTER USER GUIDE
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