2824
Thermal Printer
User’s Manual
User’s Manual No. 980346-001 Rev. A
©2001 Zebra Technologies Corporation
ii 980346-001 Rev. A
FOREWORD
This manual provides installation and operation information for the LP 2824 series printers, manu
factured by Zebra Technologies Corporation, Camarillo, California.
COPYRIGHT NOTICE
This document contains information proprietary to Zebra Technologies Corporation. This docu
ment and the information contained withiniscopyrightedbyZebraTechnologies Corporation and
may not be duplicated in fullorinpartbyanypersonwithout written approvalfrom Zebra Technol
ogies Corporation. While every efforthas beenmade to keep the information contained withincur
rent and accurate as of the date of publication, no guarantee is given or implied that the document
is error-free or that it is accurate with regard to any specification. Zebra Technologies Corporation
reserves the right to make changes, for the purpose of product improvement, at any time.
TRADEMARKS
LP 2824 is a service mark of Zebra Technologies Corporation. Windows and MS-DOS are regis
tered trademarks of Microsoft Corp. All other marks are trademarks or registered trademarks of
their respective holders.
LP 2824 Thermal Printers
European Council Directive Compliance to Standards
89/336/EEC
EN 55022-B 1995 RF Emissions control
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92/31/EE EN 50082-1 1997
EMC Directive
IEC 1000-3-2 Harmonic Emmissions
IEC 1000-3-3 Voltage Variation
CB Schema EN 60950 Safety
Immunity to Electro-
magnetic Disturbances
FCC - DECLARATION OF CONFORMITY:
Model: LP 2824 conforms to the following specification:
FCC Part 15, Subpart B, Section 15.107(a) and Section 15.109(a) Class B digital de
vice
Supplemental Information:
This device complies with Part 15 of theFCC Rules. Operation is subjectto the following Two Con
ditions: (1) This device may not cause harmful interference , and (2) this device must accept any
interference received, including interference that may cause undesired operation.
INDUSTRY CANADA NOTICE:
This device complies with Industry Canada ICS-003 class B requirements.
Cet equipement est conforme a l’ICS-003 classe B de la norm Industrielle Canadian
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980346-001 Rev. A iii
SHOCK HAZARD WARNING:
The printer and power supply should never be operated in a
location where either one can get wet. Personal injury could
result.
MEDIA WARNING:
Always use high quality approved labels, tags and transfer
ribbons. If adhesive backed labels areused that DO NOTlay flat
on the backing liner, the exposed edges may stick to the label
guides and rollers inside the printer, causing the label to peel
off from the liner and jam the printer. Approved supplies can be
ordered from your dealer.
RELOADING HINT:
If you should run out of labels while printing, DO NOT turn the
power switch OFF (0) while reloading or data loss may result.
The printer will automatically a new label roll is loaded.
STATIC DISCHARGE:
The discharge of electrostatic energy that accumulates on the
surface of the human body or other surfaces can damage or
destroy the print head or electronic components used in this
device.
DO NOT TOUCH the print head or the electronic components
under the top cover.
THERMAL PRINTING:
The print head becomes hot while printing. To protect from
damaging the print head and risk of personal injury, avoid
touching the print head. Use only the cleaning pen to perform
maintenance.
iv 980346-001 Rev. A
TABLE OF CONTENTS
Installation and Operation . . . . . . . . . . . . . . . . . 1
Unpacking Your Printer . . . . . . . . . . . . . . . . . . . . 2
Getting To Know Your Printer . . . . . . . . . . . . . . . . . 3
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
AutoSense Gap Sensor Adjustment . . . . . . . . . . . . . . 8
Label Dispenser Option . . . . . . . . . . . . . . . . . . . . 10
Using Fan-Fold Media . . . . . . . . . . . . . . . . . . . . . 11
Appendix A - Troubleshooting . . . . . . . . . . . . . . . . 13
Serial Interface Cable Wiring. . . . . . . . . . . . . . . . . . 17
Cash Drawer Cable Wiring . . . . . . . . . . . . . . . . . . 18
Parallel Interface Cable Wiring . . . . . . . . . . . . . . . . . 19
Cleaning the Print Head . . . . . . . . . . . . . . . . . . . . 20
Preparing Media, Paper, and Labels Before Loading . . . . . 21
980346-001 Rev. A v
vi 980346-001 Rev. A
1
Installation and Operation
This section provides information on the
installation and operation of the printer.
The printer is a low cost, desktop direct thermal
printer. The printer is specifically designed for
printing labels, tags or continuous receipts (with
or without bar codes) from any DOS™, Windows™or ASCII-based compatible host.
980346-001 Rev. A 1
Installation and Operation
Unpacking Your Printer
2 980346-001 Rev. A
Getting To Know
Your Printer
Installation and Operation
980346-001 Rev. A 3
Installation and Operation
Installation The following steps will guide you through the
installation of the printer and software.
Step ➊ Attach Power Supply To The Printer
Power OFF
Check Voltage
Plug in
Power
Module
Plug in
Power
Cord
Plug Power Cord
into a Suitable
AC Outlet
See the SHOCK HAZARD WARNING on page
iv.
4
980346-001 Rev. A
Step ➋ Attach Interface Cable
The printer has either a parallel interface or a
serial interface (with optional RJ-11 connector).
Power OFF
Parallel Interface
Installation and Operation
RJ-11 Interface
(Optional)
Serial Interface
For additional information on serial cable wir
ing, refer to Appendix A.
980346-001 Rev. A 5
-
Installation and Operation
Step ➌ Load Labels
Power ON
Open Cover
MOVIE
Adjust Holders
1.0 inch
2.5 cm
1.5 inch
3.8 cm
MOVIE
6 980346-001 Rev. A
Load Labels - continued
Remove Outside
Length
Installation and Operation
MOVIE
For more infor
mation refer to
appendix A
Install Roll
-
980346-001 Rev. A 7
Installation and Operation
Load Labels - continued
Thread Through
Guides
Close Cover
Tap Feed Button
If the indicator remains dark, see Appendix A Troubleshooting.
8
980346-001 Rev. A
Step AutoSense Gap Sensor Adjustment
Perform this procedure when loading a new
roll. If your printer has the label dispenser
MOVIE
Power OFF
option, turn OFF the label taken sensor.
Installation and Operation
Hold
Feed Button
Power ON
980346-001 Rev. A 9
Installation and Operation
AutoSense Gap Sensor Adjustment - continued
When Indicator
Flashes, Release
Feed Button
Printer Advances
Media and Prints
Status Summary
Note: Printer is in
diagnostic dump mode
Tap Feed Button
To Begin Normal
Operation
Note: Printer prints
“out of DUMP”
4 MO3351F 16 V3.21
Serial port : 96,N,8,1
Image buffer size:245K
Fmem:000,0K,019.9K avl
Gmem:000K,0241K avl
E
mem:000K,0241K avl
I8,0,001 rY
S2 D8 R016,000 ZT UN
q800 Q1029,025
Option:
04 08 13
now in DUMP
10
If the indicator remains orange or red, see the
troubleshooting steps.
980346-001 Rev. A
Label Dispenser Option
Installation and Operation
Open Door
Use a Stylus to
Switch On the
Label Taken Sensor
Remove Several
Labels
Push Liner
Through Slot
MOVIE
Close Door
980346-001 Rev. A 11
Installation and Operation
Using Fan-Fold Media
Open Guides to
Width of Media
Lock Guides
in Place
Insert Media
Thread Media
Through Guides
12 980346-001 Rev. A
Step ➎ Install Software
Installation and Operation
Start your computer and follow the installation
instructions on the compact disc (CD).
980346-001 Rev. A 13
Installation and Operation
14 980346-001 Rev. A
Appendix A - Troubleshooting
Problem Solution or Reason
STATUS Indicator
Does not light when power
switch is turned to ON (I)
position.
Lights GREEN, but printer
will not print.
Blinks GREEN-RED-RED.
Lights AMBER.
Blinks RED.
Lights RED.
Blinks GREEN-AMBER.
1. Check power connections from A.C.
outlet to power supply to printer.
1. Check interface cable connections from
computer to printer.
2. Make sure top cover is locked closed.
1. Operator has paused the printer during
a batch job. Tap the FEED button to
continue.
1. Printer has encountered a syntax or
command error.
1. The optional cover open sensor is active. Press top cover to close and lock.
1. Media is out. Reload a new source of
media so printer can continue printing.
2. Power-up failure.
1. AutoSense in process. Wait until printer
dispenses a status report.
Lights AMBER-RED.
1. Download in process.
Operation
1. Verify that the labels are the correct
Printer appears to be
working (media is being fed
out), but nothing is printed.
type (direct thermal).
2. Check that the roll is loaded with the di
rect thermal side facing up.
3. Clean the print head with cleaning pen.
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4. Ensure top cover is locked closed.
Printing is faded or poor
quality.
980346-001 Rev. A 15
1. Clean the print head with cleaning pen.
2. Adjust print speed/darkness in software.
Appendix A - Troubleshooting
Problem Solution or Reason
Prints only partial label or
skips a label.
1. Perform AutoSense gap sensor
adjustment on page 8.
2. Label caught on print head.
3. Print head is not properly latched.
4. Possible software problem. Check the
printer memory configuration. Refer to
the EPL2 Programming manual.
Printing stops and STATUS
indicator lights ORANGE or
RED.
1. Perform AutoSense gap sensor adjust
-
ment on page 8.
2. Possible problem with label stock. Use
only approved labels and tags.
3. Possible label jam.
4. Insufficient memory for label size. Check
the printer memory configuration.
5. Possible software problem. Refer to the
EPL2 Programming manual.
16 980346-001 Rev. A
Appendix A - Troubleshooting
Serial Interface
Cable Wiring
The figure below displays the cable wiring
required to use the printer's RS-232 serial
interface.
DB-9
Pin #
N/C
RxD
TxD
DTR
GND
DSR
RTS
CTS
RI
Female DB-9 to Male DB-9
Cable P/N 300017-006 (6') or 300017-010 (10')
DB-25
Pin #
N/C
RxD
TxD
DTR
GND
DSR
RTS
CTS
RI
DB-9
Pin #
11
22
33
44
55
66
77
88
99
DB-9
Pin #
18
23
32
420
57
66
74
85
922
PrinterHost
+5 Volts*
TxD
RxD
N/C
GND
RDY
N/C
RDY
N/C
PrinterHost
+5 Volts*
TxD
RxD
N/C
GND
RDY
N/C
RDY
N/C
FemaleDB-25toMaleDB-9
Cable P/N 300018-006 (6')
*+5 volts at 150 mA for external device (e.g. KDU or scanner)
980346-001 Rev. A 17
Appendix A - Troubleshooting
Cash Drawer Cable Wiring
The figure below displays the pin assignments
for the printer's retail cash drawer interface. Re
fer to the cash draw manufacturer's documenta
tion for proper drawer wiring.
RJ-11
Pin No.
1
2
3
4
5
6
PRINTER
SGND
/SDRV1
/Sense
+24V*
/SDRV2
LGND
Male RJ-11
*+24 volts D.C. at no greater than 1.5 amps.
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18 980346-001 Rev. A
Appendix A - Troubleshooting
Parallel Interface
Cable Wiring
The figure below displays the cable wiring
required to use the printer's Centronics parallel
interface.
HOST
STROBE
DATA 0
DATA 1
DATA 2
DATA 3
DATA 4
DATA 5
DATA 6
DATA 7
ACK/
BUSY
PAPER ERR.
READY
INIT
ERROR/
N/A
N/A
N/A
SIG. GND
SIG. GND
SIG. GND
SIG. GND
SIG. GND
SIG. GND
SIG. GND
DB-25
Pin No.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
Centronics
Pin No.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
PRINTER
STROBE
DATA 0
DATA 1
DATA 2
DATA 3
DATA 4
DATA 5
DATA 6
DATA 7
ACK/
BUSY
PAPER ERR.
READY
INIT
ERROR/
N/A
N/A
+5V
SIG. GND
SIG. GND
SIG. GND
SIG. GND
SIG. GND
SIG. GND
FemaleDB-25toMaleCentronics
(Cable)
+5 volts at 300 mA for external device (e.g. KDU or scanner)
980346-001 Rev. A 19
Appendix A - Troubleshooting
Cleaning the
Print Head
Rub Cleaning Pen
Across Dark Area
of Print Head
Wait One Minute
Before Closing
Printer
Do Not Clean Roller
When you load new media, you can also clean
the print head.
MOVIE
20 980346-001 Rev. A
Preparing Media,
Paper, and Labels
Before Loading
Label Rolls
Find the tape and
pull off both labels
held by the tape
Tag Stock Rolls
During shipment, the outside length of media
may become dirty when handled or dusty when
stored. A preparation before loading media
makes sure both the print head and platen stay
cleaner for more time.
MOVIE
Find the tape
and detach the
bottom tag
You must avoid dragging adhesive or dirty
media between the print head and platen. Such
an occurance damages the print head and is not
covered under your warranty.
980346-001 Rev. A 21
980346- 001A
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